Joying: screen issue after only 6 months - MTCB Android Head Units Q&A

I've had the joying quad core RK3188 unit for about 6 months now. The screen is crapping out on me all of a sudden.
It started by a little screen tearing for about 15 seconds when the unit powered up. Now, the display is mirrored for about one minute when I power it up, and then it tears for about 30 seconds. After that, the screen is normal.
The mirrored screen and screen tearing is getting progressively longer. I have no idea what could cause this. Bad graphics card? Bad LCD screen?
Has anyone ever seen anything like this?
I've tried to contact joying but he isn't responding. Is he still answering questions?
Sent from my iPhone using Tapatalk

https://1drv.ms/v/s!AsaCWxpy3bhvgeRTy-Kpdtm-mxpdDQ
This is a video showing the problem.
Sent from my iPhone using Tapatalk

Do you still have warranty? It could be a series of issues, but most likely the Gpu. Although It might be expensive to ship the device back to manufacturer, I doubt you could find replacement parts localy. So you should restore the stock rom and contact the seller for waranty.

Probably just the screen's ribbon cable contacts. Open it up and fiddle with the wires.

Hi
I have same screen mirrored issue. It started this morning and just worked fine some minutes since then.
Did you find any solution for this?
The warranty is over, i wrote Joying to request them a solution, let´s wait if they have one. If not i´ll open it and try to fix anyway.
Maybe cables are bad or i don´t know.
Unit is just 1 year and 3 months old.
Regards.

Related

[Q] How to fix my screen?

My screen died last night. The phone works as I can hear all the sounds and my bottom buttons still light up, etc but I have a black screen.
I called a local repair shop and they stated it wasn’t worth repairing and that they’d be guessing what parts need replacement. Based on the symptoms above is this true? Can anyone tell me if they know what part I would need to buy to try the repair myself? Is it worth trying to fix myself?
There are two parts, the screen itself and the digitizer. The digitizer is the actual glass you touch, if that's not cracked, then you are good with that. The screen is the actual lcd under the glass.
Both can be found on ebay for 20-50 bucks, and there are tutorials here and on youtube to show you how to take it apart and fix it. FYI, there are two types of lcd's, one with a small ribbon and one with a wider one. The only way to know if to take your phone apart so you order the right one.
Seems like I can get both parts from Amazon Prime for less than $50 total which makes this worth a try. Can you suggest a good tool kit for this project?
Thanks!
Sent from my PG86100 using Tapatalk
Not worth repairing? I'ts cheap as hell to repair your issue.
**LINK**
You can also buy the replacement parts from that website as well. However, you might browse ebay first to see if you can get the parts for cheaper.
Edit: If the guys at the repair shop can't have any kind of educated idea as to what would be the problem with your screen going out then i would suggest not letting them anywhere near any of your computers either.
1. If screen turns on when the phone initially starts and then stops working when Android attempts to load then you've obviously got a software issue.
2. If screen doesn't work at all during the phone's initial startup process then you've obviously got a hardware problem.
3. A quick Google search shows the parts involved in replacing a screen and countless videos on how to do it. Takes only a few minutes to get a complete understanding of how it's done (It's not all that dissimilar from replacing a laptop screen). And it probably take 30-45 minutes, taking it slow since it would be a new process for the tech, to actually do the replacement.
4. Any semi-decent tech should be able to diagnose your problem within 5 minutes of looking at the phone and then have your phone back to you an hour and a half after receiving the parts.
Concordium said:
Not worth repairing? I'ts cheap as hell to repair your issue.
**LINK**
You can also buy the replacement parts from that website as well. However, you might browse ebay first to see if you can get the parts for cheaper.
Edit: If the guys at the repair shop can't have any kind of educated idea as to what would be the problem with your screen going out then i would suggest not letting them anywhere near any of your computers either.
1. If screen turns on when the phone initially starts and then stops working when Android attempts to load then you've obviously got a software issue.
2. If screen doesn't work at all during the phone's initial startup process then you've obviously got a hardware problem.
3. A quick Google search shows the parts involved in replacing a screen and countless videos on how to do it. Takes only a few minutes to get a complete understanding of how it's done (It's not all that dissimilar from replacing a laptop screen). And it probably take 30-45 minutes, taking it slow since it would be a new process for the tech, to actually do the replacement.
4. Any semi-decent tech should be able to diagnose your problem within 5 minutes of looking at the phone and then have your phone back to you an hour and a half after receiving the parts.
Click to expand...
Click to collapse
#2 describes my phone except the screen came back on today so it is intermittent or possibly in the process of dying. The phone is rooted but running stock so I don't think software is the issue.
Sent from my PG86100 using Tapatalk

[Q] Screen problems

My screen randomly freezes, with Android still running in the background. It also has multicolored "snow" static-like crap on the screen instead of an image half of the time, especially when unlocking the screen. Happens when the kernel hasn't even finished booting as well. I also get visual artifacts appearing on screen, which would be expected if my GPU was OC'd, but it's not. Tried stock, didn't help, so I know it's a hardware problem.
I suspect it might be the slider ribbon, or the screen itself, but I want to know what it most likely is before trying to order parts and spending the money. If it's being caused by the GPU, I'm just gonna pick up a new part-time job and buy a new phone altogether..
Any ideas?
Same problem, same suspicions. I'm taking mine apart and will advise.
Got it back together... no change. Might just be the GPU.
Sometimes while the screen is glitching, moving the slider gets it to work. I'm thinking the ribbon cable in the slider might be damaged on the inside.
I'm gonna try replacing it since the part is $11 on Ebay.
Sent from Asgard
It's kernel problems. Lock and unlock.
Sent from my R800x using XDA
savage24x said:
It's kernel problems. Lock and unlock.
Sent from my R800x using XDA
Click to expand...
Click to collapse
It's not the kernel. I've tried every gsm kernel available, wiped the boot partition with fastboot, wiped everything, installed stock. Doesn't make any difference. 100% a hardware problem.
Sent from Asgard
captain67 said:
It's not the kernel. I've tried every gsm kernel available, wiped the boot partition with fastboot, wiped everything, installed stock. Doesn't make any difference. 100% a hardware problem.
Sent from Asgard
Click to expand...
Click to collapse
I'm wondering if the actual flex cable itself. Since I just derped and sat on my phone and broke the digitizer, I'm just gonna get the whole screen assembly (Since it's only about 5$ cheaper). It could be a while though. I can't order it till next tuesday.
I used to have similar problems on my g2 until I replaced the flex cable. But then again, the image seems to freeze and occasionally glitch, so I'm wondering if there's a faulty solder connection somewhere since shaking/beating/banging on the phone seems to also fix it sometimes.
I managed to dig up four old threads where multiple people had the exact same problems as me, replaced the flex cable, then had zero issues afterwards.
I was just reading them an hour ago. 100% sure the cable is the problem for my phone.
Now it's just a waiting game, first waiting until I have some cash, then waiting for the e-cheque to clear, then the shipment.. I'm gonna have to wait at least a month unless somebody goes and ships one to my door instantly.. Which obviously ain't gonna happen as I'm not a developer and just someone who helps ppl with their phones.
I'm gonna save up and buy a new phone, then give this one to my 11 year old niece after it's repaired. By the time I have enough cash for one of those new HTC models, the cable should be here.
Sent from Asgard
Well if you do it before me, please let me know!! And I'll be sure to report back! I'll order the screen assembly next tuesday.
captain67 said:
It's not the kernel. I've tried every gsm kernel available, wiped the boot partition with fastboot, wiped everything, installed stock. Doesn't make any difference. 100% a hardware problem.
Sent from Asgard
Click to expand...
Click to collapse
tl;dr original post. GPU problems.
jakestarz said:
Before buying a new phone try flashing new or older firmware via wotanserver
Sent from my R800a using xda premium
Click to expand...
Click to collapse
Clearly you didn't read the thread. That had already been done.
savage24x said:
tl;dr original post. GPU problems.
Click to expand...
Click to collapse
It's not the GPU. If you're too damn lazy to read a couple of paragraphs, don't bother replying.
Sorry to resurrect this...
Sorry to resurrect this out of the blue, but I am also having a similar problem.
I have not rooted my R800at, but noticed first that the screen would sometimes stretch or skew into an absurdly distorted shape, only to snap back to normal after unlocking the screen.
Then, a few days ago, I also started to get this colorized snow pattern on my screen. I was wondering if you managed to fix your phone by ordering the cable? Also, not to sound too much like a pathetic n00b, is there a .doc somewhere (Or PDF) showing how to disassemble the phone to replace the cable, if that indeed fixed the problem?
I am going to see if AT&T will warranty the phone (Less than a year old, more than 30 days, not more than 90) but I am unsure if it is going to cost me an arm and a leg to do so.
FadeDown said:
Sorry to resurrect this out of the blue, but I am also having a similar problem.
I have not rooted my R800at, but noticed first that the screen would sometimes stretch or skew into an absurdly distorted shape, only to snap back to normal after unlocking the screen.
Then, a few days ago, I also started to get this colorized snow pattern on my screen. I was wondering if you managed to fix your phone by ordering the cable? Also, not to sound too much like a pathetic n00b, is there a .doc somewhere (Or PDF) showing how to disassemble the phone to replace the cable, if that indeed fixed the problem?
I am going to see if AT&T will warranty the phone (Less than a year old, more than 30 days, not more than 90) but I am unsure if it is going to cost me an arm and a leg to do so.
Click to expand...
Click to collapse
The phone comes with a one-year manufacturer warranty. Since you aren't rooted or unlocked, send it in for repair. If you open up the phone to fix the cable yourself you'll end voiding the warranty permanently. If something else breaks later down the road that's harder to fix, you're gonna need it.
Sent from a Galaxy far, far away
hey everyone well after reach tru this thread i think my flex cable is the problem as well
a while back when i unlock the fone the screen just use to be all jumpy (but i dont think dat was related to the flec cable problem cuz after changing wallpaper it stopped)
but like ah few weeks after i changed my rom, if i didn't slide out my gampad my phone wouldn't unlock, sometimes when i turn it off(the phone vibrates as usual but the screen nevr comes on) and then now like its completely gone i'm getting nothing from the screen anymore
so i'm guessing its the flex cable
and i think thats the reason for my front camera to stop wrking as well
FIX!
captain67 said:
My screen randomly freezes, with Android still running in the background. It also has multicolored "snow" static-like crap on the screen instead of an image half of the time, especially when unlocking the screen. Happens when the kernel hasn't even finished booting as well. I also get visual artifacts appearing on screen, which would be expected if my GPU was OC'd, but it's not. Tried stock, didn't help, so I know it's a hardware problem.
I suspect it might be the slider ribbon, or the screen itself, but I want to know what it most likely is before trying to order parts and spending the money. If it's being caused by the GPU, I'm just gonna pick up a new part-time job and buy a new phone altogether..
Any ideas?
Click to expand...
Click to collapse
Same problem.
Answer is change the screen ribbon 3.50$ on ebay with shipping.:laugh:
ispeedca said:
Same problem.
Answer is change the screen ribbon 3.50$ on ebay with shipping.:laugh:
Click to expand...
Click to collapse
That's correct. You all guys need to replace the ribbon cable/flex cable and the issue will be gone.

Screen Flickering Problem at bottom right corner only in Nexus 7 2nd Gen

I have searched the entire forum for the similar problem i am facing but couldn't find any and had to write to you in private.
I have bought my device 3-4 months ago from Bangladesh and cant claim any warranty or replacement. My device screen is flickering more often day by day at the bottom right corner. Its like a screen shot of the top or any other portion of the tab that is flickering at the bottom right corner. I tried the brightness issue, didn't work. Then I factory reset my device thought might be a bug but still no luck. Now i am worried whether this is a hardware problem or not. But i never dropped the device. So shouldn't be one.
I recorded the problem with my mobile to be more precise. Video attached herewith in zip file.
I would be really grateful if anyone can help me out with a solution.
Thanks.
Mosharraf29 said:
I have searched the entire forum for the similar problem i am facing but couldn't find any and had to write to you in private.
I have bought my device 3-4 months ago from Bangladesh and cant claim any warranty or replacement. My device screen is flickering more often day by day at the bottom right corner. Its like a screen shot of the top or any other portion of the tab that is flickering at the bottom right corner. I tried the brightness issue, didn't work. Then I factory reset my device thought might be a bug but still no luck. Now i am worried whether this is a hardware problem or not. But i never dropped the device. So shouldn't be one.
I recorded the problem with my mobile to be more precise. Video attached herewith in zip file.
I would be really grateful if anyone can help me out with a solution.
Thanks.
Click to expand...
Click to collapse
It seems like your CPU/GPU is burning out... I had the same problem when over clocking my old Galaxy Ace..
The problem may not be the same, but its all I can think of.
EDIT: it could possibly be because the ribbon cable that connects the Screen to the MoBo is loose?
Sent from my Nexus 7 using XDA Premium 4 mobile app
Abel669 said:
It seems like your CPU/GPU is burning out... I had the same problem when over clocking my old Galaxy Ace..
The problem may not be the same, but its all I can think of.
EDIT: it could possibly be because the ribbon cable that connects the Screen to the MoBo is loose?
Sent from my Nexus 7 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Ribbon cable...i thought of that too...hope that is the prob..it shouldn't be a great problem then. What if CPU/GPU is burning out...what will be the solution then? Thanks for your reply though.:good:
Mosharraf29 said:
Ribbon cable...i thought of that too...hope that is the prob..it shouldn't be a great problem then. What if CPU/GPU is burning out...what will be the solution then? Thanks for your reply though.:good:
Click to expand...
Click to collapse
If the ribbon cable is loose, power off you device and pull the back cover off and have a look.
If the CPU/GPU is burning out, the only thing I would suggest would be a moderate under clock of both units and pray that your device will last, alternatively, throw your device at a wall to preemptively break it before they do die and your device becomes a really crappy decorative ornament.
Seeing as you cannot get a replacement, your only option is to try and keep it from happening by any means.. It is only a matter of time.
OR,
I'm wrong.
Abel669 said:
If the ribbon cable is loose, power off you device and pull the back cover off and have a look.
If the CPU/GPU is burning out, the only thing I would suggest would be a moderate under clock of both units and pray that your device will last, alternatively, throw your device at a wall to preemptively break it before they do die and your device becomes a really crappy decorative ornament.
Seeing as you cannot get a replacement, your only option is to try and keep it from happening by any means.. It is only a matter of time.
OR,
I'm wrong.
Click to expand...
Click to collapse
Last night i showed my device to a professional and as this device is not much available in Bangladesh, they are not expert enough. Though he suspected it might be the cable issue but he cant be sure. He might get it right if he gets another same device to test. So m left with very few options :crying:. I got to wait for the parts to be available or i got to contact the Asus product importers but fingers crossed. Disappointing...its just a couple of months and lot of money for me.
Anyway...thanks for all the help and support. Appreciate it.
Mosharraf29 said:
Last night i showed my device to a professional and as this device is not much available in Bangladesh, they are not expert enough. Though he suspected it might be the cable issue but he cant be sure. He might get it right if he gets another same device to test. So m left with very few options :crying:. I got to wait for the parts to be available or i got to contact the Asus product importers but fingers crossed. Disappointing...its just a couple of months and lot of money for me.
Anyway...thanks for all the help and support. Appreciate it.
Click to expand...
Click to collapse
am experiencing the same issue, plz notify me if any updates, thx
I face the same issue on my nexus 7(2013). Is there any solution to this?
Sent from my Xperia Sola using Tapatalk
I have this issue as well. Got a 16GB 2013 model free that had a shattered digitizer. Replaced the screen and for about 24 hours it seemed fine (only a little use). As I began to check it out and use it I started getting this odd flicking glitch on the bottom right of the screen, right edge to about 3/4 or 4/5 to the left. over time the amount of time the glitching occurs has gotten longer, and after re-seating all of the cables (they're in good and straight) it's pretty much constant now.
same here. i haven't even overclocked my tablet i might have to open my device up some time...

Screen Issues: Right side of screen lags

After using my Pixel daily for 6 months (got the first batch, pre December 25th) and having next to no issues with it (wifi strength sucks, even with Xceed kernel, but it's better than it was), half of my screen decided it wanted to go goofy. I was using it two days ago and everything was working fine, I used it yesterday morning for a few minutes and then plugged it into the Google charger that came with it and let it sit on my couch for a few hours while it was charging. I got on the bus, and pressed the power button to wake the screen and nothing happened. Thinking I had it turned off I held the power button for a few second, and still nothing. So I held it for 30 seconds and when it brought up the bootloader warning the right side of the screen was glitching, same thing happened on the Google logo, boot animation, and continued into Android. I powered it off, hoping it would go away but it didn't. The slight glitch then turned into static "snow" which will then change sporadically based on what I'm doing on the tablet. That area of the screen still works perfectly because touch input works, and when I take a screenshot and view that area of the screen it shows up just as it should. It seems like there is an overlay on the right side of the screen that won't go away. Since it happens from the moment you turn it on makes me think it's a hardware issue but the fact that the screen itself still works perfectly makes me think it's a software issue. I haven't flashed the stock ROM back on it yet or locked it backup yet since I don't have a type c to type a adapter with me, it's still under warranty but I wanted to see if you guys could help me fix it before I sent it back.
TL; DR
This just started happening to me today, exactly as you described.
Interesting. I just RMA'd mine, should be receiving it within the next few days.
I'm returning mine too. I've determined that it's hardware because when I applied pressure around the edges of the screen I felt something slightly pop into place and then the problem was temporarily corrected. If I apply slight pressure to parts of the screen it happens again.
At this point I've flashed back to stock and I'm in an eternal recovery bootloop that I can't fix because acquiring USB drivers that work is incomprehensively difficult.
Just had mine go as well :crying:
Oh wow, that sucks. At least I'm not the only one though. I just got my new one a few days ago and all is well so far, hopefully this one won't screw up. RMA process was very smooth.
As for the USB drivers I usually have to install them manually by using the "select driver from a list"
Sent from my Pixel C using Tapatalk
Same issue on my first one
Here's my post from the mapping problems to serial # thread.
Google RMA process was fine once I was finally able to get a chat window with them.
Be sure to post to the problem mapping thread to help others!!
Add me to the list. Just went through the RMA process and am now waiting for the replacement to come. I can deal with the wifi issue and the random reboots, but having half of your screen corrupted is unacceptable. I don't even know how this is possible unless some genius at the pixel C team decided that it's cheaper to source half a screen and glue them together.
It's kinda crazy that I couldn't find this happen anywhere then all of the sudden it's happening to you guys! I'm extremely confused how it happened and what actually went wrong with it.
brando56894 said:
It's kinda crazy that I couldn't find this happen anywhere then all of the sudden it's happening to you guys! I'm extremely confused how it happened and what actually went wrong with it.
Click to expand...
Click to collapse
Most likely some latently defective silicon from Nvidia.
Sent from my Pixel C using Tapatalk
pkelly517 said:
Most likely some latently defective silicon from Nvidia.
Click to expand...
Click to collapse
I don't believe so, I think it has more to do with the screen, since it would occasionally correct itself, and even when half the screen was screwed up, screenshots would come out perfectly. It's almost like there's something stuck over the right half of the screen.
brando56894 said:
I don't believe so, I think it has more to do with the screen, since it would occasionally correct itself, and even when half the screen was screwed up, screenshots would come out perfectly. It's almost like there's something stuck over the right half of the screen.
Click to expand...
Click to collapse
Of course screenshots would come out perfectly. It's just a memory dump of the video RAM. This is a problem with getting that memory to the display. I think the display driver is part of the SoC. I could be wrong. Maybe it's a cable.
But it seems like a bit in the display driver is never getting enabled.
Sent from my Nexus 5X using Tapatalk
I'm fairly certain that it's a physical issue with the screen or the connection to the screen. When I had this issue I saw a visible change when I applied some light pressure around the edges of the screen. At one point it almost felt like something popped into place and the problem went away (then resumed.) Also, if I applied some pressure on the lagging side of the screen I would see some odd behavior as if the connection was fluctuating. I didn't squeeze hard, but it didn't take much.
I have had TWO Pixel Cs do this now. The first got the dreaded half screen of death after 5 months back in May, and the replacement that Google sent me has just started doing it today after just 3 months. The second device was from a much later batch than the first.
My experience so far makes me think that all Pixel Cs might have this hardware defect - it's just a matter of time before it happens. That's kinda gutting if it's true as for me this is the best tablet out there, and I can't see anything else coming close to replacing it.
About to contact Google for RMA again I guess. Third time lucky maybe...?
Wow really? That's no good!
Pixel C Screen Issues
Add me to the list, as of this morning. 8 months old.
SpaceGooner said:
I have had TWO Pixel Cs do this now. The first got the dreaded half screen of death after 5 months back in May, and the replacement that Google sent me has just started doing it today after just 3 months. The second device was from a much later batch than the first.
My experience so far makes me think that all Pixel Cs might have this hardware defect - it's just a matter of time before it happens. That's kinda gutting if it's true as for me this is the best tablet out there, and I can't see anything else coming close to replacing it.
About to contact Google for RMA again I guess. Third time lucky maybe...?
Click to expand...
Click to collapse
what's the serial# of your replacement?
lude219 said:
what's the serial# of your replacement?
Click to expand...
Click to collapse
My second Pixel C's s/n is 61250***** This one has developed the screen problem on the right of the screen
The earlier one I had was 5A230***** This one had the problem on the left side of the screen
I assumed the second one was from a later production batch than the first, but must admit I don't really know that.
SpaceGooner said:
My second Pixel C's s/n is 61250***** This one has developed the screen problem on the right of the screen
The earlier one I had was 5A230***** This one had the problem on the left side of the screen
I assumed the second one was from a later production batch than the first, but must admit I don't really know that.
Click to expand...
Click to collapse
According to this http://forum.xda-developers.com/pixel-c/general/mapping-problems-to-serial-t3274660 there still seem to be some issue with the #61250 batch so I'd try for a 3rd time to see if you get a 6202000 one (what i have now). It's stupidly frustrating but the Pixel C is too good to give up now.
lude219 said:
According to this http://forum.xda-developers.com/pixel-c/general/mapping-problems-to-serial-t3274660 there still seem to be some issue with the #61250 batch so I'd try for a 3rd time to see if you get a 6202000 one (what i have now). It's stupidly frustrating but the Pixel C is too good to give up now.
Click to expand...
Click to collapse
Thanks for the info. Not sure I'll be able to determine what s/n Google sends me next time, but here's hoping I get a good one and that I've just been unlucky so far. I won't be able to RMA until I get home from vacation later in the week anyway. If they send me another Pixel C that develops the half screen problem down the line, I will surely have to get a refund and maybe go for a top end Chromebook (with Google Play of course) next time.

Second Pixel C with same issue - backlight stops working.

I am on my second Pixel C where the backlight has stopped working after a month. The screen still works, if I shine a light at it just right I can see the contents (especially when they are white), but the backlight just doesn't come on. The previous one did this on and off for about a week while waiting for the replacement, meaning it would occasionally come back on and work for a little while. But, right before the replacement arrived, it went off and never came back on. My replacement did it for the first time today (it is one month old now), I connected to my laptop when I got home and issued an "adb reboot", and it appears to be working again. I have requested a refund from Google, but they said they couldn't authorize it, so I have filed a dispute with my credit card company in order to get my money back.
Overall, I like the device. I have had to work around a few of its shortcomings, but everything was satisfactory. I just can't keep replacing something every month.
Has anyone else experienced this? I mean, I know how to search and have found similar reports, this exact issue. Where the screen still comes on and is visible under the right lighting conditions, but the backlight is just non-functional. If so, what was the recourse you took to solve it? I have tried not putting it in my case (thinking that was the problem), rebooting (which occasionally has worked, but not always), factory resets (real tough without being able to see), plugging it in when malfunctioning, leaving adaptive brightness disabled, cursing at it and throwing my hands up in the air in frustration, etc. Nothing reliably works, and now I am afraid to let it go to sleep seeing how it came back after the reboot today.
Thanks for reading this...
My Pixel C started doing this last week. Wasn't so bad at first, but it's slowly gotten worse and starting last night the backlight will go hours without turning on. I've tried charging it, hooking it up to my computer, and just finished a factory reset and nothing has worked. Just like you if I shine a light at the right angle I can see things, but that's not exactly fun to do. Bought it at the end of March, so it almost made it 4 months.
One thing I should add, and this is probably a coincidence, is it started happening right after I downloaded the July updates. I only mention this in case someone else has had a similar experience.
My second one had gotten even worse, the screen sometimes comes on now, but the right half is either just fuzz or completely distorted, and the touch screen is non functioning.
I have ordered a Samsung galaxy tab s2, and will get my money back either from Google (doubtful), or my credit card company. Hope Samsung updates it at least to N.
I'm so torn, when it worked the pixel was awesome, I love the screen, closest any has come to the ratio of my camera. But two in a row only lasting a month each, and it's hard to consider a third, or fourth...
Sorry yours is glitching out on you, hope you get a satisfactory resolution.
I have the same problem. Exactly like you describe above. Since my Pixel C is one month out of warranty there is nothing I can do except warn others not to buy this product,
Oliver Browne.
Same here for me. First one started with screen issues as described above, lucky for me i was 3 days before the end of waranty, second one lasted 93 days... 3 days out of waranty for a replacement device! Thanks Google for a cheap device...
Envoyé de mon iPad en utilisant Tapatalk
I face the same issue, and was able to turn on the backlight by adjusting its brightness using the touch screen. Try shining a torch onto it while locating the brightness setting. This temporary fix works for me every time, and hope it helps someone.
Trying the torch was very useful! I now know for a 100% that the backlight doesn't work. I used the torch to see what I was actually doing on the screen, and erased all data & cleaned the cache.
Unfortunately the backlight stayed off, so I assume it's a hardware issue.
I've sent an email to Google support, hopefully they can get this one fixed or replaced.
did you manage to fix your issue ?
Same issue here, and no not resolved.
The only thing I can do to work around it is keep tapping the power button every second. Eventually you get lucky and the backlight will turn on. (Rebooting doesn't seem to be needed.)
Hi all,
I bought this tablet as a gift for my little brother. He encountered the very same issue 2 or 3 weeks ago, and it became worse today, as now backlight won't turn on anymore, even after a reboot and a factory reset.
It must be a hardware issue...
I will try to contact their after sales service, as the tablet isn't even 6 months old.
HI, my first Pixel c met this issues after 20 months... first it was only sometimes and backlight came back after some pushes on the power button... but it get worst and worst: 2 days without backlight and at the end half screen fuzzy issues. I order a replacement product with my warranty (2 years in Europe)... and now my second Pixel meets the same issue... with a no responding screen issue too... it's awful and my warranty is over yet... nothing can fix this...! something seems to be bad quality in this device....
I'm on my 2nd pixel c and final. Google support said that because they had replaced it under warranty the warranty only applies to the original purchase date not the replacement which seemed BS to me because I was shipped a refurb tablet
Never the less using adb/ fast boot I was able to get the device into bootloader and blindly reload the entire operating system. It was only until I performed a wipe within TWRP that the screen started working again. Interesting and now off it is working for the past hour or so. Currently applying latest updates but not holding my breath. Unfortunately it looks like Google is killing off the tablets and I don't know if any of their Engineers have actually tried to use a Chromebook in place of a tablet but it just doesn't translate well. If I cannot get this device working reliably I may buy another refurb to get a few more years out of it. The pixelbook is way too heavy for Couchsurfing
The screen comes and goes with no particular interaction. I'm really bummed because I had gotten so used to this device. I buy another but I'm afraid it's going to happen again. I don't see any tablets that are upgrades either. The Android tablet days are over. Pixelbook is not intuitive. Although it runs Android apps it does so very poorly with in Chrome OS and it's very bulky. I'm a try my luck with another refurb off eBay. Have not been able to find anyone that can repair it

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