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I smashed my One X by accident. FYI, it was out of anger and frustration from dealing with my dicky roommie. The digitizer broke, and my screen went haywire. Once I turned it off, it refused to turn back on. It just remained dead in my room. I was hesitant to send my babe to repair because of all that horror experience people here discussed on XDA. I head stories of people getting their devices back unrepaired while having to go through unneeded payments, basically paying for extra services. I even heard from one guy saying how he has to pay much to get his device back if he doesn't want to deal with the repair fees, or else HTC will destroy it, sell it as refurbished product, who knows...
I tried opening up my device but only found out it was beyond my ability to diagnose the problem. I sent my device to some reputable third party repair shops for free diagnostics but to my surprise they said they didn't know what was wrong with it.
Reasoned that my device must be beyond being fixed, being still under international warranty, I contacted the HTC repair center here in U.S and inquired about some logistics about shipping. They were really friendly and was willing to engage in my conversation. They sounded like they already knew what was wrong with my device and ready to do their job.
I followed the instruction given to me through email, packed up my device, and bah bye...
The shipping did not take long, probably like 3 days at max. HTC even sent me updates on the repair process and inquired me about any additional information if needed. What's more, I ended up not having even to pay for the international warranty protection fees or something like that....$20 value. The device was fixed within a couple of days and sent back to me free of charge.
It was nicely packed inside, HTC style box, saying "I'm back." Anxious, I took out the phone and did some testing, and it works like a charm!! I noticed small gap at the bottom between the screen and back cover, but I guess it was due to my prying open.
Just some sharing of my experience with HTC. I don't know why people had bad experiences with them....
Anyone here to share your thoughts on repair experience with HTC?
I finally ran into the bootloop problem that is common with early G4's (if you have a serial number that starts with 505, you're basically gonna be screwed at some point). Since it's a hardware issue that LG acknowledges, I sent it back to the factory under warranty, waited for two weeks using my old backup phone, and finally received it back today.
Ready for the fun part? They had repaired something that wasn't broken (kind of like surgery on the wrong body part) and had not touched the bootloop issue! They fixed "No power with cable" by replacing the flash memory. This was never an issue. The frustrating thing is that they didn't even restart the phone to find out if it had been fixed, because if they had it would have gone right back into the bootloop. Arg!
The G4 is now back on route to LG. I said they should give me a new phone, but customer service said they only do that if it cannot be repaired. I'll keep my fingers crossed that they go to the trouble to turn on the phone after "repair" this time.
Thanks for letting me rant!
I have currently my 2nd G4 that has run into this issue. This one has serial number starting with 506, so I guess it might stem a little further into production also. This is driving me nuts, I could not send my phone to LG because of how long it takes so had Verizon send me one and of course I run into the same exact issue with the bootloops. Last time I was able to still flash kdz's, this time won't even go past the LG boot screen. Really wish I could wipe my data at least.
I can attest to LG's incompetence. On March 2nd I sent in my G4 because it was bootlooping. Sent it in no problem, and after about a week I received my G4 back with the problem "fixed" by flashing the memory. Well guess what, it wasn't fixed. As soon as I turned it on, it started to bootloop again. I called LG and they arranged another RMA. Sent it back again, and about a week and a half later, I had my G4 back. This time they "fixed" it by replacing a capacitor. Guess what! Still not fixed. It still continued to bootloop. Called LG extremely angry and filed a complaint. LG arranged another RMA. At this point I had been without my phone for over 20 days. Finally, LG fixed it properly by replacing the motherboard. Now its fixed and it only took them over a month to figure it out.
While I applaud their easy RMA process, whoever the idiots are actually doing the repair are just that.. idiots. Its as if they don't even turn the phone on and ensure it fully boots up before they claim its fixed and ship it back. Whats worse for me is my phone was rooted on VS986B. Got the phone back on Marshmallow 24C and it took the update to 25a overnight. Now I'm stuck with no way of rooting.....
When you get your phone back from LG, chances are it will be on 24C. If you plan on rooting, do so quickly and downgrade.
dcorrea said:
I can attest to LG's incompetence. On March 2nd I sent in my G4 because it was bootlooping. Sent it in no problem, and after about a week I received my G4 back with the problem "fixed" by flashing the memory. Well guess what, it wasn't fixed. As soon as I turned it on, it started to bootloop again. I called LG and they arranged another RMA. Sent it back again, and about a week and a half later, I had my G4 back. This time they "fixed" it by replacing a capacitor. Guess what! Still not fixed. It still continued to bootloop. Called LG extremely angry and filed a complaint. LG arranged another RMA. At this point I had been without my phone for over 20 days. Finally, LG fixed it properly by replacing the motherboard. Now its fixed and it only took them over a month to figure it out.
While I applaud their easy RMA process, whoever the idiots are actually doing the repair are just that.. idiots. Its as if they don't even turn the phone on and ensure it fully boots up before they claim its fixed and ship it back. Whats worse for me is my phone was rooted on VS986B. Got the phone back on Marshmallow 24C and it took the update to 25a overnight. Now I'm stuck with no way of rooting.....
When you get your phone back from LG, chances are it will be on 24C. If you plan on rooting, do so quickly and downgrade.
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When they finally replaced the motherboard, did the physical serial number on the phone change?
enduser23 said:
When they finally replaced the motherboard, did the physical serial number on the phone change?
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No, that's the same. The board was replaced, but the plastic piece that holds that battery, which is on top of the board, was not replaced.
Happy to report that all is well after the second repair. Came back with 6.0, but I downgraded to 5.1, rooted, and have just about everything working again (can't get Exposed to work, but I'm sure I'll figure it out eventually). Nothing like spending 3+ weeks on a 2011 Droid Bionic to make me appreciate my G4!
Would one of you care to explain how you contacted LG to set up the repair. I have filled out the online form twice and have never heard a word. Thanks.
illek46 said:
Would one of you care to explain how you contacted LG to set up the repair. I have filled out the online form twice and have never heard a word. Thanks.
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Im not sure if you are in the U.S., but here's their support phone number 800 243-0000. They are usually pretty easy to deal with over the phone.
I am still kicking myself that I didn't downgrade as soon as I got my phone back. I hate not having root anymore.
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harpdoc said:
No, that's the same. The board was replaced, but the plastic piece that holds that battery, which is on top of the board, was not replaced.
Happy to report that all is well after the second repair. Came back with 6.0, but I downgraded to 5.1, rooted, and have just about everything working again (can't get Exposed to work, but I'm sure I'll figure it out eventually). Nothing like spending 3+ weeks on a 2011 Droid Bionic to make me appreciate my G4!
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Droid bionic.. I wish! I originally dug up my old Galaxy Nexus, but the battery life was so bad that I swapped it out for my son's old Droid Razr. Of course, I had to safestrap it and put a custom ROM on there because I have a LG G Watch R and android wear was not compatible with the factory software on the Razr. It was a pretty horrible experience overall. I'm glad I have my G4 back, but I really miss root.
You can still downgrade to 5.1 and root. Mine was on the latest version when it came from the factory and I didn't have any problems with the process.
Same thing happened to me. It took 3 RMA's in a row and about 60 days until they finally fixed it. They scratched it, too. OP, I highly recommend you start documenting everything. LG CS will also tell you escalating will get you nowhere; but with persistence you can get a hold of someone. You can only go up to a supervisor, and that's it. LG has specifically designed their CS (including their facebook and twitter) to contain and ignore you.
In less than 1 calendar year i am on my 3rd phone.. Figuring the 1st phone was a flop... serial numbers since my 1st phone are 511 and 505. So yeah.. im debating at what a ticking timebomb i havenow. The 3rd one came w/ MM installed but I downgraded to LL to keep root. Im sure it goes w/o saying that I'll not buy an LG phone ever again.. and this was my 1st one. They could offer to upgrade me to a G5, but honestly there are NO guarantees this sort of thing will happen again. You break trust you pay the price, look at Samsung w/ the no MicroSD card fiasco.
LG just accepted my 15 month old G4 for warranty repair
Even though my phone is 15 months old, LG has accepted it under warranty repair. When requesting repair I wrote that it was the bootloop issue but their repair confirmation states the issue is "No Power with Cable". I hope they fix the correct issue! BTW, my serial number began with 511
The US warranty is 18 months, so LG didn't do you any favors. I have three of these POS phones to get warranty repaired and hope they fix them correctly the first time.
keithfur said:
Even though my phone is 15 months old, LG has accepted it under warranty repair. When requesting repair I wrote that it was the bootloop issue but their repair confirmation states the issue is "No Power with Cable". I hope they fix the correct issue! BTW, my serial number began with 511
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I just got mine back today june 1st 2017, Sent G4 for bootloops 1st time a week ago. No power / Mainboard was replaced. it was purchased november 2015 and Serial number is 511 which is right after the supposed bad batch. I got the phone back in the same great condition it left. The repair guy reported phone condition has minor scratches when it doesn't, Not sure why he would report that. So far its working great, like a new phone. I can only hope this board has been redesigned to not fail under a year and a half, but thats just wishful thinking. Everything was completely free even though phone was like 5months+ after its warranty. Even though costumer service on phone sounded like she was doped out on crack and ignoring all my questions, it was still ez to do and I got it back fast. The IEMI number or whatever was also changed and they put a new sticker over top the old one under the battery. I tried checking the number on that website and it doesn't even have it registered so i can only hope its brand new.
Got a couple of VS986s back from bootloop warranty repair. Mainboards supposedly repaired, but IMEI stayed the same and nothing on label under battery changed . I recall other people mentioned changes to label information.
Last week a representative told me the current warranty on the G4 for this issue is 27 months from date of manufacture or 24 months from date of purchase.
Mine has S/N 508. It started bootlooping while I was pooping (browsing Facebook on Chrome browser) on June 5.
I attempted the hot-air rework station fix 5 times (for processor on mainboard), and that worked on the 2nd, 3rd, and 4th tries. Each time the phone worked for up to ~4 hours. On the 5th try the phone no longer booted or even showed the LG logo.
It's en-route to LG right now. I opted to ship it without battery or back cover (my back cover has a wireless charging tag).
Using my old Samsung Galaxy S3 running an AOSP-variant on 4.4.2. Actually isn't a bad phone.
My old LG G2's touchscreen no longer responds to touches on roughly 50% of the screen... can't even unlock it via pattern lock any more.
Thinking LG won't be the next new phone I buy...
Well, my G4 is on its way back to me after LG's warranty repair. Turn-around time at the LG service facility was ONE (1) DAY!! So that was super fast. Should get it tomorrow or the day after. Contemplating putting it back up for sale or trade-in though... it's basically gonna be a virgin device that will require root, xposed, restoring apps/messages/call log/etc., then adjusting everything else to my liking. Would be a shame to do all that work and then the bootlooping problem happens again.
1-888-987-4357 is Samsung's number.. I honestly believe in my own words I'd say this should be posted on every Samsung device section. I dropped my phone on concrete and it broke. I said I don't have a warranty for that my friend said you know Samsung fixes devices which are out of warranty and even ones that been soft bricked and hard bricked for the fee of parts and labor and shipping. My shipping is being done in airplane and will get from Ohio to Texas in 2 days as it said the 2 day delivery on the shipping label. I feel bad for people who are in my situation pay $400 for a phone or more then it break and the only thing you think you can do is buy a new device. Well luckily Samsung repairs them even out of warranty and returns them to factory just like it was when you got it. All you have to do is tell Samsung you'd like to pay for it and they will say OK. Instead of throwing your expensive device away and eating the cost of it invest into it a little more for the repairs and it will save you money especially new phone and service costs. Within a week youd have your phone back up and running. I just sent mine to Samsung out of warranty and I'll have it back in about 7 days they said is their average time to fix and ship back including your original shipping time.
One more thing I'd like to add is if your on the upgrade device program. Getting a phone fixed this way doesn't effect it. If you switch devices or buy a new one it will effect it and make it start all over again. Its also good for contracts cause if your paying that 24 month installment on a device to own it you don't want to be paying money for a device you can't use and I'm not sure if you would try to get another phone for yourself if that remaining balance on the phone comes due.
I don't know what the parts cost yet they don't tell you nothing until Samsung looks at it and then they contact you first before they charge you so you have a idea on what it is and so you can give the go ahead to fix it. Its like sending it in for a estimate first then once you get you can go from there. I think I just need a digitizer cause the phone will still boot and I can hear notifications coming in I just can't see anything on the screen and at the right side it flickers like 2 times then goes out without showing anything on the screen. Yes I could of bought one on from eBay but I'd rather have Samsung fix it cause there may be some other defect or broken part from the drop and I'm pretty sure they know how to put a phone together better than what I can do. I'd probably put it on backwards or something.
Well Samsunghas secret flashing repair tool I don't know about. They said they was able to fix it to get the screen on and flash the operating system all without touching anything on the phone.
Samsung may have flashed the phone via jtag.
Hey everyone. I want to ask if anyone has ever had to deal with OnePlus' customer service, and what their experiences are like.... 'cuz I'm a first time buyer into the OnePlus market and it has not been a good experience AT ALL.
Now, stay a while, and listen...
I bought this phone 3 days ago, it arrived Friday, I opened up the packaging, plugged it in, let it charge, went to turn on the phone, NOTHING. Screen won't turn on, notification lights boot up, capacitive buttons work but the screen isn't displaying. Great. I tried EVERY single thing they told me to do, factory reset, hard reset, power cycling, NOTHING. At this point, I just want to return the phone, get my money back. THe person who handled my case, thought that it was for a OnePlus 2 bought in May... which.. wasn't what the support ticket was for, and when I finally decided I wanted to file a dispute with Paypal, I communicated with them that I'd like to return the phone.
I get a response back from customer service, that they cannot process the return refund, unless I close my dispute through Paypal. I checked the OnePlus reddit group, AND called Paypal and explained to them what went on, and they said, ver batem, "DO NOT CLOSE THE DISPUTE".
So let's recap, dead phone, customer service that tries to circumvent paypal...
Has anyone else had this type of experience?
I had a similar problem with support, though I was trying to get them to send me a new phone to replace a defective one. After 17 days of phone calls, emails, and bugging them on Twitter, I have a working device in hand.
At first, they were going to try to repair my device. I insisted that they replace a defective one, as I wasn't filing a warranty claim, but rather a return/replace. I'm still waiting on a refund of the broken screen protector they shipped me due to bad packaging and mishandling by the carrier.
So you still went with them after all that? Have you had any issues? My big concern is that if say.. 5 months down the line, an issue crops up and I need to send it out for repair, and I get this run around all over again.
I haven't had any experience with warranty service through Oneplus, but I did have a nightmare time with Asus.
They left me hanging without a tablet for MONTHS and over the course of that time they would "fix" it by causing more issues. The last time I dealt with them (they stopped responding to my email and phone calls) they sent me back the tablet and the frame wasn't even snapped back into place properly - I could literally see inside the tablet.
Coincidentally, it arrived just as my warranty ended, and it still wasn't repaired.
I'm not sure that any company could top that kind of disrespect for a customer. FWIW, I saw a story on the Consumerist website detailing another Asus user's experience, and it was nearly identical to my story, so this is likely just how they do business.
Sent from my ONEPLUS A3000 using Tapatalk
Has anyone had a cracked screen repaired? Google told me they don't do that because it's not covered under warranty. I get that I have to pay for it, but they said they don't repair that and I have to find a 3rd party. A repair shop told me the screen isn't available to order.
I find it hard ti believe that if the screen breaks that's just the end of it.
Thanks
badwiring said:
Has anyone had a cracked screen repaired? Google told me they don't do that because it's not covered under warranty. I get that I have to pay for it, but they said they don't repair that and I have to find a 3rd party. A repair shop told me the screen isn't available to order.
I find it hard ti believe that if the screen breaks that's just the end of it.
Thanks
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As you can see from the attached tear down, this is a formidable task > https://www.ifixit.com/Teardown/Google+Pixel+C+Teardown/62277
I did a quick Google search and got zero results for replacement screen.
Formidable for me. But they're Google, manufacturer of the Pixel C. That would seem to put them in a unique position to know how to repair it. And they probably know where to get the screens because they make those too.
But what's really odd is that they didn't know who does repairs. I'm not exaggerating or embellishing. After she put me on hold for a while she said she didn't know and that I should try looking around at the mall.
I have a message with their forum and maybe I'll try calling them again. It has to be a mistake.
This just happend to me 2 weeks ago when I managed to drop my beutiful Pixcel C and destroy the screen. I was furious with myself. Screen still worked, touch was fully responsive, but it looked bloody horrible. I tried searching online also to no avail. In the end I contacted the Play Store support team by phone (I'm in Ireland, but I think it was a UK call centre I was talking to). I explained my situation to the rep, and he put me on hold for a few mins while he talked to technical support. When he came back, he asked me to email him a few photos to show the damage (he mailed me his address and asked that I just reply with the photos). Following day I got an email from a different rep, who said they were going to RMA my damaged tablet, and that they would send me new one by following through on a link they sent me to the play store where I could order the replacement, but the offer was only available for 24 hours. In the email, it did specify that I would not be charged for the replacement tablet, but failure to return the old one would mean my card be charged in full for the cost of the replacement. Also, "if it was determined that the damaged tablet wasn't a warranty defect, my card could be charged up to the cost of the replacement device". I sent another email to clarify this point to say that this WAS NOT a warranty issue, and I fully expected to pay the repair costs, but not up to the full value of the tablet. If this was the case, I would just be better off ordering a replacement tablet from the store as normal, because if I send back the damaged tablet (which still worked fine), get billed the full cost of the replacement unit, I still end up with one tablet but have paid full price for the new one......whereas if I just bite the bullet & order from the store, I pay the same amount and still have the old tablet as a spare? They never responded to this mail, and as the time was running out on the 24hr window for the offer......wisely or not, I pressed the button to order the replacment unit from the link they provided.
Google shipped the new tablet within 24hrs complete with return prepaid UPS labels & instructions. They put a hold for €509 on my c/card, but have not actually taken the money. The damaged tablet was recieved back at their wharehouse in Germany today (according to the UPS tracking info), but I haven't heard anything yet from Google about how much they're going to bill me. If they charge me the full cost, I will NOT be a happy camper, but currently, I love how they took care of me.
I will update again when I hear anything back about what they'll end up charging me. Hope this info might help.
Colm.
Colm, the wording you mentioned is there to handle issues like accidental damage [which yours is] being passed off as a warranty damage. but the emails are in your favor in that you fully explained the situation and google offered an exchange knowing it was accidental damage. i don't think it was worded specifically to your situation , rather all standard situations. this is to protect google from the cases were owners basically try to pass off accidental damage as warranty damage , which you did not attempt to do. whenever i contact google on product issues i use chat so i have a transcript. but you used email so basically no difference. i think google is handling your situation as a goodwill item meaning they will gain more in just sending a replacement via having a very happy customer than they would by having you unhappy and maybe not wanting to ever purchase another product.
If that turns out to be the case, never mind happy, I'd be bloody ecstatic! But, I won't get my hopes up till I get some kind of confirmation from the big G. And yeah, in all my communications, I make it very clear this was not a warranty issue, and I fully expected to pay something for the repair to the damaged device.
I'll post again here if/when I hear back from G.
C.
Google replaced my device. They said they were sending a refurbished unit with no charger, and they sent me a new retail package (with charger.)
I've had some grief with this tablet, but replacing it after I dropped and broke it is pretty awesome. And even though I've been okay with the little Galaxy Tab S2 8.0 I had replaced it with, I couldn't wait to get this back. I don't care if it's a little bit heavier than something else. I love my ginormous Pixel C.
Did you guys by an extra warranty or was it included?
My screen just got smashed. How and who did you contact at google? Hopefully I get the same response.
Any suggestions for current (Oct 2018) screen replacement ?