Note2 losing 2g/3g connection - Galaxy Note II Q&A, Help & Troubleshooting

I have two Note2's both with the same ROM on, Temasek Cyanogen Mod: http://forum.xda-developers.com/gal...-temasek-s-unofficial-cyanogenmod-13-t3294601
One is perfect, the other often, 2-3 times a day loses all 2g/3g connectivity and has to be reset, resetting gets the connection back, but for a random time period.
I do not know if it is the ROM, phone, or SIM itself that is at fault, what is the easiest way to prove each one?
Thanks!

I would flash back to a completely stock rom and use it for a few days to see if the problem still occurs. If it does, it's probably a hardware issue.

Related

[Q] 3g Mobile Network Issues

A lot of times lately I'm losing my 3g Mobile Network, my signal strength will be a full 4 bars and I still get the issue. Usually if I reboot the phone it will come back. I'm starting to think it gets lost after it connects to WiFi and then when I disconnect WiFi. Anyone having this issue? If so, are there any tricks to getting this to stop?
My phone is completely stock 2.2, no root.
I'm not sure which of these events may have triggered my intermittent lack of 3G connectability but these are the only changes I've made since this started happening:
1) Upgraded to Froyo.
2) Performed the .dun trick to allow 3g Hotspot. (Although I never use it, I tested it a few times but this problem happens without the Hotspot turned on.)
Did you do a factory reset after the froyo update?
Sent from my Incredible using tapatalk.
Nope, I used the SD card method before I got the OTA. Have never done a factory reset.
I have this as well, be it im on a different carrier (Cricket) but it appears in all stock htc froyo builds.
My assumption is that is the radio being used. of how HTC's implementation of Froyo interacts with the radio.
I switched radio's and havent had it occur on me while in the OS yet, and it does occur sometimes on boot still, but if it loads on boot it seems to stay up and stable.
My trick is to turn airplane mode on for about 30 seconds (30 seconds after i see the airplane icon), then turn it off, i assume this reloads the radio, when the brings 3g back.
I can also read my nv settings with qpst and reflash them back to the phone with no changes, which causes the radio to reload as well, and 3g ALWAYS kicks back on.
Also updating the PRL (even if its the same PRL) seems to work as well (assuming this is due to the reboot, which reloaded the radio)
The radio i am using now is:
2.15.00.09.01 - Seems pretty stable, except the occasional one of at boot, which is fixed by airplane on/off.
From what i can gather this nothing to do with custom roms, as many offical Verizon customers on Official NON Rooted 100% completely stock phones have this as well.
Hopefully HTC/Verizon will fix this in a MR update.
token419 said:
My trick is to turn airplane mode on for about 30 seconds (30 seconds after i see the airplane icon), then turn it off, i assume this reloads the radio, when the brings 3g back.
Click to expand...
Click to collapse
I'm gonna try that next time it happens. Easier than rebooting, then it wont bother me too much.
I had that problem once, and never saw it again.
One problem that just happened for a second time today is I cannot send or recieve MMS. HTC had me reboot the phone and call VZW support, of course they yelled at me for not using a task killer -.-
The reset worked, but I'm going to get annoyed if this becomes a regular problem
I have same setup and same issue. As soon as I made the EPST changes for tethering and hotspot, I started having this issue where I'd lose my data connection completely after disconnecting from my wifi when I leave my house. A reboot of the phone fixes it but it's still kind of annoying. It happens I'd say about twice a week.

[Q] Anyone having network issues, radio problems?

I am on my second International HTC one X and both devices would lose the carrier signal quit often... I would either go to airplane mode, or turn the network off and on and it would grab it again. Sometimes it would be good for the day and other times, I would have to do it a few times....
I wanted to think it was my carrier having issues (MTS in Winnipeg MB Canada)... however, this has never happened on my many other devices. Now I wake up today and turn on the mobile data, after awhile... it does not connect, under settings it says disconnected because service is unavailable. I tried reboots, restart, airplane mode, checking apn settings.... on my last reboot, it says No signal/emergency calls only.
So now I am fearing a hardware issue (but I find it odd it happens on both my one xs).
I love this device and aside from this potentially huge issue.... I have no complaints, so I will ask here and see if you guys have any solid input.. before I contact htc!
I also popped my sim in and out, as of right now...
Thx in advance.
**update: it almost seems like putting wifi on, knocks out my carrier signal.... after an hour of doing the above things, I turned off wifi, went to airplane mode and now my signal and data is there (it makes no sense) and it is quite a hassle
The weirder part is, it seems to only be in the morning.... once I am up and running, I do not seem to have many issues through out the day, but If I put wifi on long enough... It goes to no signal/eventually....
If I do not put on wifi, it either does not drop.... or I am not noticing.
I've just begun having network problems but I'm not sure it's related to your situation. I'm in Australia on the Optus network.
It happened suddenly yesterday. Service completely cuts out for extended periods. It will occasionally come back on for a short while (long enough to download all my sms) but will then cut out again. When the signal does briefly come back in, the signal strength is decent: it's an all-or-nothing proposition.
Did you manage to resolve your situation? Would be interested to know what resolved it for you.
I've had this phone since early April when it was released here and the is the first issue I've had with it. I haven't done anything new to my phone in the past week so I'm finding this strange. I'm running Leedroid 4.0.0 but I've had that installed for weeks without issue. I'm worried it could be a hardware issue.
I'm going to try reflashing it tonight to see if it's a software issue.

Random reboots when in certain coverage area

I just had a weird problem start the other day. I was at work and my phone constantly rebooted throughout the night. When I left for the weekend it didn't do it at all again until I was driving past where I work. And now at work again it is rebooting over and over. My phone is rooted and I am using miui rom.
jah8551 said:
I just had a weird problem start the other day. I was at work and my phone constantly rebooted throughout the night. When I left for the weekend it didn't do it at all again until I was driving past where I work. And now at work again it is rebooting over and over. My phone is rooted and I am using miui rom.
Click to expand...
Click to collapse
This has been happening to me since switching to CM11. Every day on my commute to and from work the phone reboots when I drive through a particular area. I spent two hours in that area yesterday and my phone boot looped the entire time.
I am having the exact same problem. I thought I was going crazy, but I can literally repeat the reboots by walking to certain areas in my apartment building and on my commute to work, however not a single reboot the whole day at the office. SO STRANGE!
I'm glad I'm not the only one, I don't even know where to start, I haven't changed or downloaded anything on my phone in months.
Sent from my SPH-L710 using Tapatalk 4
I have done multiple roms, changed network variables and even odin'd back to stock...still happening.
I temporarily loaded stock and updated PRL and profile, yet the problem is still occurring. Logcat is useless because it rotates at startup, unless someone is aware of another way to see old logs?
I posted this on the CM thread, but figured it might help here as well. I connected my laptop on the drive home and captured logcat right up until the phone started rebooting. Maybe someone can make sense of this. Thanks in advance.
Wow, I thought I was going crazy! Same thing is happening to me as well.
Any updates? I'm still having this
Sent from my SPH-L710 using xda app-developers app
This is familiar to the problem I've been having on my phone running MOAR. The battery died while I was at my house and ever since I get constant reboots if I run DKP kernel, I flash the stock kernel bundled in the MOAR ROM and the reboots stop but I get not signal within a half mile or so radius of my house. I flashed back the stock ROM and modems and radios of all versions but nothing helps. I got the MSL code and did a reset via the ##786# menu but that didn't help. Sprint said it's probably a tower upgrade that's going on but other Sprint phones get signal/reception without any problem and they won't replace the phone because of a small crack on the screen.
maxpower12 said:
This is familiar to the problem I've been having on my phone running MOAR. The battery died while I was at my house and ever since I get constant reboots if I run DKP kernel, I flash the stock kernel bundled in the MOAR ROM and the reboots stop but I get not signal within a half mile or so radius of my house. I flashed back the stock ROM and modems and radios of all versions but nothing helps. I got the MSL code and did a reset via the ##786# menu but that didn't help. Sprint said it's probably a tower upgrade that's going on but other Sprint phones get signal/reception without any problem and they won't replace the phone because of a small crack on the screen.
Click to expand...
Click to collapse
Do you mean ##72786# ? Did you try updating your Modem to MK3 ? You can find it HERE.
prboy1969 said:
Do you mean ##72786# ? Did you try updating your Modem to MK3 ? You can find it HERE.
Click to expand...
Click to collapse
I've done both resets. There's another option in ##786# that wipes everything and reinstalls the ROM and reactivates the phone. I've tried the MK3 modem with no luck. Last night I was able to get the phone into LTE only mode in the ##3282# menu after several tries and the connection was stable, in CDMA only mode it disconnects constantly and reboots occasionally, same with CDMA/LTE mode. The problem with LTE only mode is that LTE is not available everywhere yet.
jah8551 said:
I just had a weird problem start the other day. I was at work and my phone constantly rebooted throughout the night. When I left for the weekend it didn't do it at all again until I was driving past where I work. And now at work again it is rebooting over and over. My phone is rooted and I am using miui rom.
Click to expand...
Click to collapse
Having the same issue since last week. I installed CM 10.2 and accidentally triggered the knox warranty, so can't even take it back to Sprint now. Afraid to go back to stock, as I've read that I may brick my phone. Stuck with constant reboot loop at home (unless I turn airplane mode). Has anyone found a fix? Please help... about to go to t-mobile and switch providers!
PS: Does anyone know how I can apply the ##72786# in CM 10.2? Is it possible?
yodaddyleo said:
Having the same issue since last week. I installed CM 10.2 and accidentally triggered the knox warranty, so can't even take it back to Sprint now. Afraid to go back to stock, as I've read that I may brick my phone. Stuck with constant reboot loop at home (unless I turn airplane mode). Has anyone found a fix? Please help... about to go to t-mobile and switch providers!
PS: Does anyone know how I can apply the ##72786# in CM 10.2? Is it possible?
Click to expand...
Click to collapse
I don't think dialer codes work on CM. I got the reboot loops to stop by flashing a different kernel but by doing this the phone has a very hard time keeping a connection to the tower. I noticed last night that the phone seems to have a problem connecting to LTE or eHRPD even if it's in CDMA only mode but seems fine if I go into ##DATA# and using my MSL code I change the network to EVDO only mode.
I'm also experiencing similar characteristics of an on going reboot. My phone has been doing this for the past two days, I've reverted to the stock ROM, updated my PRL and yet I'm in a constant reboot. I went to Sprint and they offered to re-install the stock ROM for a fee ($75), I laughed while the friendly consultant called me an idiot for rooting my device. Anyhow, I'm all ears for a solution and in hope to get this phone working again. Last resort, I may just bite the bullet and buy an S4...
Cheers!
EDIT: I was last using the Slim Bean 4.2 build
Interesting thing, my sister and brother each have an S3 with Sprint. They came to visit last night and my sister's phone goes into a reboot loop but my brother's phone is fine. They're both running stock 4.3 and unrooted. The problem seems to be with certain S3s not liking certain towers.
I'm having a very similar problem. I have a i9305 which keeps restarting on it's own. Seems completely random, today it has done it twice, yesterday it did it about 5 times. Sometimes I'm using it when it happens and sometimes it's just sitting on my desk. Also if the battery is below about 40% it will often go in to a boot loop when it restarts. It was doing it when stock, rooted it and flashed a couple different roms, still did it, back to stock now and it's continuing to restart randomly.
There's a lot of people having this issue if you do a google search. THere does seem to be a power button issue with a lot of S3's but mine doesn't have any of the other power button symptoms (such as turning on as soon as you insert the battery).
I'm reluctant to return the phone as I can't be arsed dealing with the warranty process and I rooted it
Similar problem on stock rooted 4.3 row with kt kernel. reboots seem to happen at my house and only in lte/cdma mode. At the same time I notice constant reception issues. In cdmal no problems at all.
Nice, I just set mine to CDMA instead of lte/cdma and no more problems, no more 4g but I don't care as long as my phone works
Sent from my SPH-L710 using Tapatalk 4
jah8551 said:
Nice, I just set mine to CDMA instead of lte/cdma and no more problems, no more 4g but I don't care as long as my phone works
Sent from my SPH-L710 using Tapatalk 4
Click to expand...
Click to collapse
If you get your MSL code you can go into ##DATA# and edit the "HDR/1X Selection" under "Others" and force the phone to be LTE only. It might take a several tries before the selection actually sticks and signal sometimes goes away for me momentarily. There's also the problem that LTE isn't available everywhere yet so when I leave my house I select LTE/CDMA in the regular networks connections menu and let the phone reboot.

Last ditch effort to fix wifi SGH=M919

Hello,
I have spent many hours attempting to solve the ongoing problem of the wifi button not responding but remaining gray when touched. Here is a quick chronology of symptoms and attempted fixes. I love everything else about the phone, especially the size, but am close to throwing my hands into the air. If anyone has any suggestions as to a Rom that may finally fix this, please let me know!
Wifi worked fine on phone for about 6 months, then became unreliable, not connecting after being out of range and coming back into range of wifi stations. I was usually able to force it to come on by a reset, pulling battery, turning off mobile data and calling *#0011# and turning wifi power saver off and on several times.
After this would no longer work, I rooted phone with CF-Auto-Root-jfltetmo-jfltetmo-sghm919.tar.md5 , was able to use wifi for a day or two, then nothing would force it on.
Tried multiple custom roms, including CM11 kitkat and CM12 Lollipop, same results, I would originally get wifi to fire up and connect, but after a day or two max, nothing.
Have flashed stock kernel for modem, nothing.
Took back of phone off, unplugged and plugged in blue antenna wire, nothing.
Recently flashed M919UVUFNH7_STOCK_ROOTED_DEODEX_KNOXLESS along with NH7_modem.tar.md5, wifi worked a little while, and as usual, wont respond to any resets, battery pulls, etc.
Thanks for any help you may be able to afford.
ive been having the same issue or a month or so now... cant seem to find a sulution anywhere. I too tried multiple roms, even the new 6.0 . I cant imigine its the wifi antennae because it works fine when it wants to... gettin frustrated with it.
MorrisonMike said:
Hello,
I have spent many hours attempting to solve the ongoing problem of the wifi button not responding but remaining gray when touched. Here is a quick chronology of symptoms and attempted fixes. I love everything else about the phone, especially the size, but am close to throwing my hands into the air. If anyone has any suggestions as to a Rom that may finally fix this, please let me know!
Wifi worked fine on phone for about 6 months, then became unreliable, not connecting after being out of range and coming back into range of wifi stations. I was usually able to force it to come on by a reset, pulling battery, turning off mobile data and calling *#0011# and turning wifi power saver off and on several times.
After this would no longer work, I rooted phone with CF-Auto-Root-jfltetmo-jfltetmo-sghm919.tar.md5 , was able to use wifi for a day or two, then nothing would force it on.
Tried multiple custom roms, including CM11 kitkat and CM12 Lollipop, same results, I would originally get wifi to fire up and connect, but after a day or two max, nothing.
Have flashed stock kernel for modem, nothing.
Took back of phone off, unplugged and plugged in blue antenna wire, nothing.
Recently flashed M919UVUFNH7_STOCK_ROOTED_DEODEX_KNOXLESS along with NH7_modem.tar.md5, wifi worked a little while, and as usual, wont respond to any resets, battery pulls, etc.
Thanks for any help you may be able to afford.
Click to expand...
Click to collapse
Need more info....did you try to just Odin the official firmware yet?
MorrisonMike said:
Hello,
I have spent many hours attempting to solve the ongoing problem of the wifi button not responding but remaining gray when touched. Here is a quick chronology of symptoms and attempted fixes. I love everything else about the phone, especially the size, but am close to throwing my hands into the air. If anyone has any suggestions as to a Rom that may finally fix this, please let me know!
Wifi worked fine on phone for about 6 months, then became unreliable, not connecting after being out of range and coming back into range of wifi stations. I was usually able to force it to come on by a reset, pulling battery, turning off mobile data and calling *#0011# and turning wifi power saver off and on several times.
After this would no longer work, I rooted phone with CF-Auto-Root-jfltetmo-jfltetmo-sghm919.tar.md5 , was able to use wifi for a day or two, then nothing would force it on.
Tried multiple custom roms, including CM11 kitkat and CM12 Lollipop, same results, I would originally get wifi to fire up and connect, but after a day or two max, nothing.
Have flashed stock kernel for modem, nothing.
Took back of phone off, unplugged and plugged in blue antenna wire, nothing.
Recently flashed M919UVUFNH7_STOCK_ROOTED_DEODEX_KNOXLESS along with NH7_modem.tar.md5, wifi worked a little while, and as usual, wont respond to any resets, battery pulls, etc.
Thanks for any help you may be able to afford.
Click to expand...
Click to collapse
I agree, flashing stock firmware is one of the first things that should be done in this case
Blasito777 said:
ive been having the same issue or a month or so now... cant seem to find a sulution anywhere. I too tried multiple roms, even the new 6.0 . I cant imigine its the wifi antennae because it works fine when it wants to... gettin frustrated with it.
Click to expand...
Click to collapse
Sent from my SM-G920T using Tapatalk
MorrisonMike said:
Hello,
I have spent many hours attempting to solve the ongoing problem of the wifi button not responding but remaining gray when touched. Here is a quick chronology of symptoms and attempted fixes. I love everything else about the phone, especially the size, but am close to throwing my hands into the air. If anyone has any suggestions as to a Rom that may finally fix this, please let me know!
Wifi worked fine on phone for about 6 months, then became unreliable, not connecting after being out of range and coming back into range of wifi stations. I was usually able to force it to come on by a reset, pulling battery, turning off mobile data and calling *#0011# and turning wifi power saver off and on several times.
After this would no longer work, I rooted phone with CF-Auto-Root-jfltetmo-jfltetmo-sghm919.tar.md5 , was able to use wifi for a day or two, then nothing would force it on.
Tried multiple custom roms, including CM11 kitkat and CM12 Lollipop, same results, I would originally get wifi to fire up and connect, but after a day or two max, nothing.
Have flashed stock kernel for modem, nothing.
Took back of phone off, unplugged and plugged in blue antenna wire, nothing.
Recently flashed M919UVUFNH7_STOCK_ROOTED_DEODEX_KNOXLESS along with NH7_modem.tar.md5, wifi worked a little while, and as usual, wont respond to any resets, battery pulls, etc.
Thanks for any help you may be able to afford.
Click to expand...
Click to collapse
I have a suggestion. Use the following link to get latest T Mobile firmware for the phone.
http://forum.xda-developers.com/showthread.php?t=
Sometimes it takes flashing the firmware twice for the full install of the radio to take properly.
To begin, remove the back of the phone, because your going to remove the battery after the first flash.
Boot into download mode by holding the volume down and power.
Assuming you know how to use Odin, before starting the first flash, unchecked the auto reboot option.
After Odin has reached the point of RESET, unplug the cable, remove the battery... Replace the battery, reboot into Download mode and
repeat the process, leaving auto reboot checked this time.
You are now completely stock. Your data will be basically left untouched.
Good luck.
Sent from my SM-T320 using XDA Premium HD app
Have you tried cleaning the hardware contacts on the antenna? I remember this same scenario on my old HTC Desire... the antenna contacts were dirty IIRC and they needed cleaning.
Wow, so I am not the only one still facing this issue! I flashed this rom http://forum.xda-developers.com/showthread.php?t=2539361 a few times and I eventually noticed the wifi issue as well.
Baseband: M919UVUF0H3
Kernel version: 3.4.0-2437203 [email protected] #1
Build number: KTU84P.M919UVUF0H3
Here's what I attempted:
1. Did a full wipe on the phone and installed full firmware 4.4.4 http://forum.xda-developers.com/gal...mware-firmware-kernel-modem-recovery-t3193835
2. Flashed stock kernel from the same link above
3. Installed SuperSU, flashed TWRP
4. Installed and ran TriangleAway to clear KNOX counter
Same issue as OP--at first wifi would work but the connection would not stick and I was unable to activate the wifi button anymore. I tried uninstalling KNOX but I get an error "Failed to create KNOX mode." When I reboot into TWRP, I get the message "E: failed to mount /efs (invalid argument)."
I discovered that my EFS folder is empty. I don't have a backup. Could this be related to the wifi issue? Am I screwed?
Finally got the wifi working. Took the white shell that covers the board off and cleaned the contact on the shell with a q-tip and isopropyl, but it looked kinda scuzzy so I scratched it a bit to expose bare metal again. Then I went to the board side and pulled up on the tiny piece of metal that springs to make contact, enough to bend it to a steeper angle for better contact. Wifi and BT working steady for over an hour now. Thought id share.
http://blog.brokenlcds.com/samsung-galaxy-s4-bluetooth-and-wi-fi-problem/
Heres a link with pics of the locations of the antennas
Edit:
though the wifi worked briefly after this, it stopped working shortly afterwards... back to square one...

SM-N7505 Wi-Fi not turning on

Hi everyone,
I'm having serious problems with my Wi-Fi on my Samsung Galaxy Note 3 Neo (SM-N7505). Whenever I click the button to activate the Wi-Fi, the icon goes from grey to a dull green (darker than the bright green which signals that a function is turned on), as it does when it's trying to turn itself on. Problem is, instead of turning on, it just stays in that state for a few minutes before reverting to grey. This has gone on for a while, and I've already tried several possible solutions which I found after online searches. I don't think it's a hardware issue (see point 1 for the reason), and I really hope it isn't, because my warranty has been voided due to rooting, so I can't have my phone replaced or repaired unless I pay for it (which I can't at the moment). So, I'm basically ignoring the possibility of hardware failure and trying every possible software solution, hoping one of them will work, otherwise I'm just stuck with no Wi-Fi. These are the fixes I've tried:
1) Take out the battery while the phone is on, wait a few seconds, then put it back in and boot the phone up. This used to work when the problem first presented itself a few months ago (which is why I don't think it's a hardware issue), and I've been since using this method to fix it whenever it happened again. But a few days ago, this method stopped working for whatever reason, so I was back to square one.
2) I tried renaming the data/misc/wifi/wpa_supplicant.conf file, which seems to have worked for some people, but not for me.
3) I tried updating the version from Kitkat to the recent Lollipop, hoping that would fix it, but nope.
4) I tried deleting practically every single app one by one, hoping that one of them was interfering with the Wi-Fi somehow, but nope.
5) As a last resort, I tried a factory reset, but not even that worked.
This is basically the long and short of what I've tried to fix this... I might've skipped a few of the simpler fixes I tried (for example, I just remember I tried disabling "Smart Network Switch", which seemed to do it for some people), but the big stuff is all there.
I'd really like to get my Wi-Fi back, so if anyone could help me fix this thing I'd be really grateful!
Thanks in advance to anyone who will bother to reply.
same problem dude
Same problem...wifi and bluetooth not working...pls help us
Same Problem for me, Initally it works fine even after updating Official Lollipop update (OTA), but after few months now wifi & bluetooth are not working for me. And finally faced battery drain issue for past few days. Battery goes down upto 20% per hour even in idle condition. Then i rooted & installed Note Rom & even after i face the same problem. Is there any way to fix?

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