Nexus 5X Camera freeze and force reboot (a lot) - Nexus 5X Q&A, Help & Troubleshooting

Hi,
I just got my Nexus 5X for 2 weeks and after the first week my camera start to freeze and then the system will reboot itself. :crying:
After reboot the camera are either back to normal or won't be able to connect to camera, I have to reboot into safemode to solve the problem but sometime even in safemode the camera also crash.
Basically everytime I open any app that connect to camera my phone will have a chance to crash. I heard it's a common problem on Nexus 5X which is really disappointing.
After suffering a constantly camera crashed for a week (around 5-10 times per day) I decide to post here and ask if anyone still having this problem or can guide me on how to solve it?
What I have done:
- Move to Pure Nexus ROM, still crash
- Try Android N camera app, still crash
Thank you!

Sounds like faulty hardware... I'm on pn, never had this.
Sent from my Nexus 5X using XDA-Developers mobile app

Wout2426 said:
Sounds like faulty hardware... I'm on pn, never had this.
Sent from my Nexus 5X using XDA-Developers mobile app
Click to expand...
Click to collapse
Sounds like I have to get it replace. Hopefully won't take too long.

Related

Several issues with JB

Recently I bought myself a Galaxy Nexus after owning a Nexus S for 1,5 year.
I never had issues with the Nexus S (even with JB), however this seems a different story on the GNX.
My issues:
- Youtube doesn't play videos and crashes
- Gallery crashes when looking at videos. I get a black screen when playing a video but it doesn't start to play, when I press back the system doesn't react, pressing home returns me to the home screen.
- Face unlock doesn't start it's process and I'm redirected to enter my PIN
Any ideas? I noticed the factory JB 4.1.1 image is released, maybe I should place a clean image on my GNX?
Thanks for all comments!
Are you currently on a stock or custom ROM?
I have this problem here many and many times too with a stock rom.. Yesterday I reinstalled the factory ROM 4.1.1 but the problem persists, I think it's a bug in this version because in 4.0.4 doesn't have this problems..
I don't have this problem and I very much doubt many do. I suspect you may have a hardware problem. Probably faulty memory.
Sent from my Nexus 7 using XDA Premium HD app
Dr.Paul said:
I don't have this problem and I very much doubt many do. I suspect you may have a hardware problem. Probably faulty memory.
Sent from my Nexus 7 using XDA Premium HD app
Click to expand...
Click to collapse
I don't think is a problem of faulty memory, it is difficult to reproduce this bug, you must open a video in the gallery or on youtube, watch the video and pause, after a few minutes reopen a video and do that sometimes and you have the problem ..
I've never had anything like this happen on jb.. .
I don't have this problem - did you try deleting the Youtube app and reinstalling it?
It might be worth trying to do a total hardware reset if you have a couple hours.
superdx said:
I don't have this problem - did you try deleting the Youtube app and reinstalling it?
It might be worth trying to do a total hardware reset if you have a couple hours.
Click to expand...
Click to collapse
I've done it already, I've deleted the cache's app and the problem continues, it does not happen right the first time, occurs after about 10 times you watch a video and then watch again ..
It's a new phone. It came with ICS 4.0.1 which went to the OTA upgrade path: 4.0.2, 4.0.4 and then 4.1.1. So completely stock.
I also notice that the camera app doesn't come up (the same problem which does occur when unlocking with face unlock).
Pictures from the gallery show up without problems.
What are the best steps to have a complete hardware reset? Flashing the stock JB 4.1.1 factory image via fastboot?
If it's hardware defect, is there a offline diagnostic tool I can run on my GNX?
I appreciate all replies!
For me the only way to solve that is using the 4.0.4 stock ROM
RicardoSul said:
For me the only way to solve that is using the 4.0.4 stock ROM
Click to expand...
Click to collapse
I dont have problems on my nexys with 4.1.1
knudsen81 said:
I dont have problems on my nexys with 4.1.1
Click to expand...
Click to collapse
Today I returned my Galaxy Nexus to the shop. I will get a new one as soon they're back on stock.
I returned to my Nexus S which has JB, unfortunately it seems JB is still not as stable as ICS. Had some Google Talk crashes today.
Never had a crash on my Nexus S on ICS.
Edit: Nevermind I didn't read your last post completely.
Glad to see you're getting a new one
I'm also waiting for a replacement for mines (kept crashing randomly). It will arrive on thursday.
xanadu.dm said:
Today I returned my Galaxy Nexus to the shop. I will get a new one as soon they're back on stock.
I returned to my Nexus S which has JB, unfortunately it seems JB is still not as stable as ICS. Had some Google Talk crashes today.
Never had a crash on my Nexus S on ICS.
Click to expand...
Click to collapse
I think I figured out how to solve these bugs, here they stopped to occur after disabling facial recognition, use another way to unlock your phone and make sure that they stopped
Sent from my Galaxy Nexus using xda app-developers app
Probably the people who reported not having the bug doesn't use face recognition, I think this is the reason for very few people reporting this bug.
Sent from my Galaxy Nexus using xda app-developers app
I've never had these issues and I used face recognition since the first day I got the phone.
Meanwhile I got a brand new Galaxy Nexus, however after one week of use the same problems returned!
I wonder if an app or something else is causing these problems.
I have not had these issues, you probably have a faulty phone.
It can't be that I have two times a faulty phone? First one was delivered with the Google ROM, the second one with the Samsung ROM which I changed immediately to the official yakyu ROM.
xanadu.dm said:
It can't be that I have two times a faulty phone? First one was delivered with the Google ROM, the second one with the Samsung ROM which I changed immediately to the official yakyu ROM.
Click to expand...
Click to collapse
Turn off face recognition and test again..
Sent from my Galaxy Nexus using xda app-developers app

[Q] Nexus 7 (2013) Random Reboot Issues

Do any of you guys also have this issue with your Nexus 7?
It just randomly reboots when I uninstall an App!
Solutions? Something!? HELP!:cyclops:
aaroniofjm said:
Do any of you guys also have this issue with your Nexus 7?
It just randomly reboots when I uninstall an App!
Solutions? Something!? HELP!:cyclops:
Click to expand...
Click to collapse
I'm having reboots while using Chrome. For example, if you go to the Play store and attempt to manipulate that navigation box in the upper right corner Chrome either crashes or causes the Nexus 7 to reboot.
Kitkat will fix it
Sent from my Nexus 7 using XDA Premium 4 mobile app
It is a nexus 7 wifi or lte? I have not had this issue with LTE
Sent from my XT925 using XDA Premium 4 mobile app
mine wifi, how to solve this issue?
today i buy this tablet today. so much restart though i updated all apps and OS after starting but still so much restart problem.
aaroniofjm said:
Do any of you guys also have this issue with your Nexus 7?
It just randomly reboots when I uninstall an App!
Solutions? Something!? HELP!:cyclops:
Click to expand...
Click to collapse
We have the same issue..i just restore factory setting,never update stock app..it work on mine
Sent from my Nexus 7 using xda premium
Happening to mine too... Never rooted. 4.4 kitkat did NOT fix it ....
ASUS you suck. Google please use Samsung for your devices k thx..
I still have random reboots on my unmodified Nexus 7 2013. I've been running KitKat since it was OTA'd to the device a few weeks ago.
It is excellent when I'm in the middle of something and the screen freezes for about 4 seconds, then the device reboots.
EDIT: Hilarious. It randomly rebooted on its own just now. The device had been sitting unused for a number of minutes. Usually doesn't happen more than once/day. It just happened twice in 45 minutes. Usually it happens about once a week...
Anyone have any update/luck with solving it? I'm making a nandroid backup just in case the worst case is I need to have it sent back to the store for a replacement..
I posted this in another thread, with someone asking if a custom kernel will fix the reboot problem plaguing this otherwise superb device. It seems to hold its relevance here.
thisguysayswht said:
So, here's my experience with this. I bought my first nexus 7.2, at a best buy in north Dallas, in October. I experienced random reboots, right out of the box, about once a day, usually when I was browsing chrome, or when the tablet was sitting on the home screen without being touched. My gf bought a nexus 7.2 as well, at the same store in November, and she was not experiencing any random reboots, hers has always been stock, to this day (my suspicions began). I figured it was a software, or app problem, and waited for a fix from Google, or my app developers. Tried various custom Roms in the meantime (cm11, dirty unicorns, silmrom, and many more). I also tried various kernel's, in combination with said Roms (Franco, ElementalX, glitch, bulletproof). I had random reboots with all combinations of Roms and kernels. Did a factory data reset after every update from Google, and tried it for a week or so every time. Still experienced random reboots. I finally got fed up and took my table back in early January, to the same best buy in north Dallas. After receiving my second tablet, I kept it stock for a week, and then restored my preferred twrp backup, that I had taken with the rebooting tablet ( stock 4.4 krt16s, xposed framework, ElementalX 2.2 @1.7 and 450, with the motoX dalvik and bionic patches). With the new tablet, I have not experienced one random reboot, either with the stock software, or the custom software.
So, long story short, if your experiencing random reboots, if you have the ability to, I would take it back. Maybe you can fix it with software enhancements, but IMO it just shouldn't do this, stock or otherwise, and warrants a return.
Whatever you choose to do, I hope it works out for you, the reboots were personally driving me crazy, and I'm glad my second tablet doesn't reboot like its got a mind of its own.
Click to expand...
Click to collapse
With my personal experience, it definitely seems to be a hardware problem.
Thanks for reminding us. Seems to be a hardware problem. Mine still random reboots intermittently. Usually when it does, it will happen maybe 2-3x/day, then go a few days without happening at all. As is the case with me, it happens most often while sitting at the home screen, not in use. I've always been stock.
herosemblem said:
Thanks for reminding us. Seems to be a hardware problem. Mine still random reboots intermittently. Usually when it does, it will happen maybe 2-3x/day, then go a few days without happening at all. As is the case with me, it happens most often while sitting at the home screen, not in use. I've always been stock.
Click to expand...
Click to collapse
Same thing with me ... hate this problem, it make it unreliable especially for work and collecting data ...
Mine has been doing it lately also. I noticed it happen the first time about 2 weeks ago. It has done it on 2 different ROMS.
mine does it as well - as well as two other friends of mine who have the same exact models, all purchased at different times. it must be a device issue. there is no point in returning your device if its randomly restarting because youll just get another one that does the same exact thing.
however the longest uptime ive gotten so far was 200 hours with franco kernel r12 and then opened chrome and got a reboot.
also the same thing happened on my nexus 5 in the same day, maybe it was just an incident with google chrome. both devices rebooted.
but im having better luck without random reboots using a custom kernel (franco r12).
I turn off my device every night, so I do not have any random reboot issues. I think a simple restart every 2-3 days will fix this issue
You should always reboot a wireless device MINIMUM once a week to clear out useless data and avoid problems.
Nexus7 2013 Random Freeze ànd Reboot
Old thread still relevant. My Nexus 7 (2013) 6.0.1 randomly freezes and self reboots. Problem doesn't occur in Safe Mode. I don't know how to determine whether or which app(s) are causing the problem. I don't want to Reset until I've tried other ways to troubleshoot cause. Help welcome.
MikeG2016 said:
Old thread still relevant. My Nexus 7 (2013) 6.0.1 randomly freezes and self reboots. Problem doesn't occur in Safe Mode. I don't know how to determine whether or which app(s) are causing the problem. I don't want to Reset until I've tried other ways to troubleshoot cause. Help welcome.
Click to expand...
Click to collapse
A logcat would diagnose the issue
Sent from my Nexus 7 using XDA-Developers mobile app

Snapchat

Shot in the dark I guess but since I got this device, Snapchat has been terribly laggy and almost unusable. Specifically when using the keyboard for text. Sometimes when I launch it, the camera is just black for roughly 5 seconds and then the back camera comes on finally. The chat feature is very slow at times and the entire app seems to stall and crash at least once a day. Anyone else notice this?
A quick google search yielded several recent topics on various forums complaining about the same thing, all on 6.0 Marshmallow. Hopefully it's not just this device.
I'm getting this exact thing
I went through that too. Once I had to restart it to make the camera work again. My tip is do not try use volume keys until it load completely. It just frozen the app in a black screen. Isn't perfect but can be used.
It's probably not optimized as well for 6.0 yet
Snapchat hasn't been perfect for me, but I've never experienced any of those issues. The worst I get is a little delay when pressing the home button.
Sent from my Nexus 5X using Tapatalk
I have had this problem we will have to wait for an update!! Basically that's what I've been telling myself lately about marshmallow
Sent from my Nexus 5X using Tapatalk
I can tell you guys I had this problem on my Nexus 6 on Marshmallow, it has to be something related to 6.0, I'm on a LG G4 now and snapchat runs just fine.
Kinda laggy for me too. And I can't get it to play a notification sound when I recieve snaps. I have turned it on in settings and I get a notification as normal, but no sound. Does anyone else have this problem?
Just uninstalled it from the n5x will have to limit myself to using it on n72013 it was unusable. Crashes camera failed to load then started to affect the stock camera app, would cause system crashes and could only be sorted with a reboot.
Same here its completely horrible to use of this phone. Phone ****s itself every time I try use it!
Sent from my Nexus 5X using Tapatalk
The app has been perfectly fine for me, up until the update I got yesterday. Now I see exactly what everyone is talking about....it's completely unusable now.
Our of curiosity...are you guys all encrypted?
Sent from my Nexus 5X using Tapatalk
thesoldier said:
The app has been perfectly fine for me, up until the update I got yesterday. Now I see exactly what everyone is talking about....it's completely unusable now.
Our of curiosity...are you guys all encrypted?
Sent from my Nexus 5X using Tapatalk
Click to expand...
Click to collapse
Decrypted & rooted running Chroma with Elemental-X.
ViRb3 said:
Decrypted & rooted running Chroma with Elemental-X.
Click to expand...
Click to collapse
Ok never mind then. I've been decrypted since I got the phone, until I took an OTA recently. It's been crap since then, but I guess it's unrelated
Sent from my Nexus 5X using Tapatalk
stock & encrypted and snapchat runs like poo for me. shame because its one of my most used apps :/
Well again Snapchat just updated, and now I'm back to it working fine again....
Sent from my Nexus 5X using Tapatalk
The past few updates have been good for me luckily.. Just don't try to send a snap while in landscape, I tried to add text and Swiftkey went all wonky and overlayed the screen even after I pressed Home, had to force close Snapchat and Swiftkey both :/
me too I have same issues the lag and so slowly for texting and even after update marshmallow update 6.0.1 the problem still the same I hope can anyone help me with issue what should to do and thanks you
So I am a power snapchat user and had this same problem and might have accidentally stumbled on a possible solution after having a login failure. I enabled the travel mode so it's not downloading constantly. I installed snapprefs and I can't explain why but it's flying now. No lag on window switching or opening the camera. I'm on 6.0.1 December rooted
Everytime I take video from Snapchat, it produces the sound "dug" at the first second of the video, never put my finger too hard on the phone so it isn't bcs of my finger knocking the screen, anybody know why?
Sent from my 2014811 using Tapatalk

All my issues with the Nexus 5X

Hello, i just bought ny Nexus 5X a month ago and i really need some help with some of it's issues:
• Adaptive-Brightness, it's faulty on this phone, coming from an Iphone, where it works perfect, it's really hard to understand how such a simple function has problems working on this phone.
• Notifications, they always come slow, like after a few minutes from when you should normally get them, this is truly unacceptable, because there are times when things need to be done quick and I'm being held back because of this issue. I heard Dose causes this, but ive set it to not interfere with some apps but notifications come in the same, late.
• Facebook Messenger - whenever I open this app, I stay like 3-4 minutes looking at the screen with the contacts for it to load, and it's loading and loading and sometimes I need to restart it, what's up with that?
Anyone else has these problems? If so, please help, maybe it's something wrong with my unit.
Sent from my Nexus 5X using Tapatalk
allen.deian said:
Hello, i just bought ny Nexus 5X a month ago and i really need some help with some of it's issues:
• Adaptive-Brightness, it's faulty on this phone, coming from an Iphone, where it works perfect, it's really hard to understand how such a simple function has problems working on this phone.
• Notifications, they always come slow, like after a few minutes from when you should normally get them, this is truly unacceptable, because there are times when things need to be done quick and I'm being held back because of this issue. I heard Dose causes this, but ive set it to not interfere with some apps but notifications come in the same, late.
• Facebook Messenger - whenever I open this app, I stay like 3-4 minutes looking at the screen with the contacts for it to load, and it's loading and loading and sometimes I need to restart it, what's up with that?
Anyone else has these problems? If so, please help, maybe it's something wrong with my unit.
Sent from my Nexus 5X using Tapatalk
Click to expand...
Click to collapse
-its software issue, download an app about that. its fixed in android N (it would be nice if they fixed it in M too...)
-if you also have the said programs in pc they sometimes interfere. i have noticed that while there is a short delay (2-5s) between pc and phone, sometimes messages take many minutes to arrive. i am not sure what causes that, and i cant remember if it happens both ways :/
-never had such problem, but i have deleted facebook apps anyway. mobile site is fine and you can send messages without messanger anyway. if you use google chrome it even notifies you (also works for firefox in pc but not android)
allen.deian said:
Hello, i just bought ny Nexus 5X a month ago and i really need some help with some of it's issues:
• Adaptive-Brightness, it's faulty on this phone, coming from an Iphone, where it works perfect, it's really hard to understand how such a simple function has problems working on this phone.
• Notifications, they always come slow, like after a few minutes from when you should normally get them, this is truly unacceptable, because there are times when things need to be done quick and I'm being held back because of this issue. I heard Dose causes this, but ive set it to not interfere with some apps but notifications come in the same, late.
• Facebook Messenger - whenever I open this app, I stay like 3-4 minutes looking at the screen with the contacts for it to load, and it's loading and loading and sometimes I need to restart it, what's up with that?
Anyone else has these problems? If so, please help, maybe it's something wrong with my unit.
Sent from my Nexus 5X using Tapatalk
Click to expand...
Click to collapse
For the Facebook part, is your internal storage secure? I have been reading up to find out if that's what causes certain apps to load slowly. My wife will not be happy, lol.
Sent from my SM-N920T using Tapatalk
Adaptive brightness is PITA on this phone, coming from galaxy S4 and it worked perfectly there.
Sent from my Nexus 5X using Tapatalk
While I agree that adaptive brightness is slow on the N5x it's still working fine for me. Did you check reportings of your light sensor?
You can fix your notification problem by setting the apps that you need immediate notification from to be excluded from Doze.
Battery > "more" tab top right corner > battery optimisation (not sure of the exact term as I use German android) > show "all apps" > change apps that you want to be excluded from Doze by marking "don't optimise"
Using fb via their mobile webside, so can't comment there.
I did the Doze part, notifications don't change.I really don't get why would they add features that interfere with something so important as notifications.
Sent from my Nexus 5X using Tapatalk
allen.deian said:
I did the Doze part, notifications don't change.I really don't get why would they add features that interfere with something so important as notifications.
Sent from my Nexus 5X using Tapatalk
Click to expand...
Click to collapse
They just don't like you. Ever think of that?
Sent from my Nexus 5X using XDA-Developers mobile app
What are you even talking about ?
Sent from my Nexus 5X using Tapatalk

Trying Doorbell Problem

Does anyone on here have a Ring doorbell? I just installed one today and it sucks on my XL. It freezes, I can't talk to who's out there and can't hear them. Also it takes a few seconds when I touch the screen for it to recognize it. Like I hit my home button and 5 seconds later it finally closes the app. The weird thing is it works great on my Nexus 7. Anyway just wondering if anyone else has the same problem or any ideas on how to fix it.
Sent from my Pixel XL using XDA-Developers mobile app
So obviously this was supposed to say Ring Doorbell Problem. How do I fix that. Nothing is going right for me today I guess.
I have the Ring and had similar problems in the beginning. However, it settled down over time. Give it a few days, and maybe uninstall and reinstall the app. Good luck.
Thanks. Hopefully it will settle down. I tried uninstalling and installing but still doesn't work. I don't understand this phone. It seems to have too many problems.
Sent from my Pixel XL using XDA-Developers mobile app
After upgrading my Galaxy S7 to the Android N beta I'm having issues with the Ring videos. Video playback (live or streaming or downloaded and played back) of Ring videos is basically broken. Playback freezes up, only the latter part of the video seems to play for a bit.
Everything is working fine now, maybe a reboot was all that was needed?
I have ring doorbell on my Pixel XL . I had problems hooking it up to my phone . Finally got to hook after an hour. No problems since
Sent from my Pixel XL using Tapatalk
It seems like N has some real problems. I can't get my phone to stay connected to my GMC vehicle and apps can cause it to lock up and not work. I had most of the same problems when my 6P updated. Hope it gets fixed soon.
Sent from my Pixel XL using XDA-Developers mobile app
I've figured out the issue. I have a Huawei watch. When my watch is connected that's when the problems happen. No idea how to fix it other than trying to turn off Bluetooth before opening the notification from ring app.
Sent from my Pixel XL using XDA-Developers mobile app

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