adb device shows offline? - HTC 10 Questions & Answers

Just got my new phone. First step is to unlock bootloader so that I can root etc later at my leisre.
I have turned on "developer mode" and selected USB debugging on my device... however when i issue the command adb devivces it gives the serial number but says offline??
Andrews-iMac:~ ad6699$ adb devices
List of devices attached
HT653BN0xxxx offline
any idea what i have overlooked?

kiwiandy said:
Just got my new phone. First step is to unlock bootloader so that I can root etc later at my leisre.
I have turned on "developer mode" and selected USB debugging on my device... however when i issue the command adb devivces it gives the serial number but says offline??
Andrews-iMac:~ ad6699$ adb devices
List of devices attached
HT653BN0xxxx offline
any idea what i have overlooked?
Click to expand...
Click to collapse
I google for you, that's where I would start. http://stackoverflow.com/questions/14993855/android-adb-device-offline-cant-issue

You probably just need to update your adb drivers.

purple patch said:
I google for you, that's where I would start. http://stackoverflow.com/questions/14993855/android-adb-device-offline-cant-issue
Click to expand...
Click to collapse
Thanks that was the problem, I used an updated ADB version and all was good!
believe it or not I did google this and various other solutions, including a windows app to download and fix the problem,...

kiwiandy said:
Thanks that was the problem, I used an updated ADB version and all was good!
believe it or not I did google this and various other solutions, including a windows app to download and fix the problem,...
Click to expand...
Click to collapse
No prob, happy it worked for you. Google shows different stuff for different people.

Related

[Q] ADB error device not found

Hey all, trying to push gtalk library files to MildWild 4.3 system dir has turned into a massive headache.
ADB doesn't recognize I have my device connected. Commands always return "error:device not found". "adb devices" command returns blank.
From the tutorials I've read in these forums, I was under the impression HTC Sync drivers in fastboot mode are needed to use ADB. No dice. I've tried other drivers I've found in the forms as well: "android-usb-driver.zip" from unrevoked and "adb_driver_htc.zip" (found this in the sim unlock utility thread).
Any suggestions on how to troubleshoot this further?
What is the proper name of the device in device manager? Right now I'm using HTC Sync drivers in fastboot and the name is: Android USB Devices > My HTC.
The guides I've read never touch on this issue, they always skip it and assume the device is connectable.
Thanks in advance
JT-on said:
Right now I'm using HTC Sync drivers in fastboot and the name is: Android USB Devices > My HTC.
Click to expand...
Click to collapse
To use ABD you need to be connected in recovery or a booted device.
nlooooo said:
To use ABD you need to be connected in recovery or a booted device.
Click to expand...
Click to collapse
Brilliant. Like you said, ADB recognized my device in both booted OS and recovery. However, I needed to be in recovery to push files to the system directory. Thanks.
You're welcome. You can push in booted device you just need to enable superuser rights in adb shell.
Sent from my HTC Desire using Flashes and Thunders
JT-on said:
Hey all, trying to push gtalk library files to MildWild 4.3 system dir has turned into a massive headache.
ADB doesn't recognize I have my device connected. Commands always return "error:device not found". "adb devices" command returns blank.
From the tutorials I've read in these forums, I was under the impression HTC Sync drivers in fastboot mode are needed to use ADB. No dice. I've tried other drivers I've found in the forms as well: "android-usb-driver.zip" from unrevoked and "adb_driver_htc.zip" (found this in the sim unlock utility thread).
Any suggestions on how to troubleshoot this further?
What is the proper name of the device in device manager? Right now I'm using HTC Sync drivers in fastboot and the name is: Android USB Devices > My HTC.
The guides I've read never touch on this issue, they always skip it and assume the device is connectable.
Thanks in advance
Click to expand...
Click to collapse
90% of the time the problem is with the drivers etc. Use this tutorial to fix that : http://goo.gl/OS3Vi
If you still encounter the problem then you can use ADBwireless available at google play to wirelessly connect your device to the computer
Hope it helps :highfive:
Unchecking MTP did it. Thanks!!
Why is that necessary on the N7Flo but not my old N7 or the N4 (or any other device I've had contact with for that matter)?
Also, anyone know how I can get devices to show up as a folder...you know...like a thumb drive?
rmp5s said:
Unchecking MTP did it. Thanks!!
Why is that necessary on the N7Flo but not my old N7 or the N4 (or any other device I've had contact with for that matter)?
Also, anyone know how I can get devices to show up as a folder...you know...like a thumb drive?
Click to expand...
Click to collapse
You can't. Both the n4 and the n7 have their memorys formatted as ext4, partition type that windows can't access normally. MTP was the only sollution google had.

ADB reads device as offline PLEASE HELP

trying desperately for s-off. adb finds my device but says its offline. I'll follow any instructions cause ive tried everything and cant get it to be seen as online. please and thanks
zeer.row said:
trying desperately for s-off. adb finds my device but says its offline. I'll follow any instructions cause ive tried everything and cant get it to be seen as online. please and thanks
Click to expand...
Click to collapse
http://www.wugfresh.com/faq/7/
Have you already Tried this?
Sent from my ADR6300 using xda app-developers app
Tigerstown said:
http://www.wugfresh.com/faq/7/
Have you already Tried this?
Sent from my ADR6300 using xda app-developers app
Click to expand...
Click to collapse
just looked at it. yes i accepted the prompt already and i can see my device when i list, but its listed as offline.
zeer.row said:
just looked at it. yes i accepted the prompt already and i can see my device when i list, but its listed as offline.
Click to expand...
Click to collapse
I get this occasionally on a different device. But if I unplug and then plug it back in again, sometime takes more than once, it works
Sent from my Nexus 5
jd1639 said:
I get this occasionally on a different device. But if I unplug and then plug it back in again, sometime takes more than once, it works
Sent from my Nexus 5
Click to expand...
Click to collapse
ive been at it for 4 hours
heres a pic
zeer.row said:
ive been at it for 4 hours
Click to expand...
Click to collapse
Do you have usb debugging enabled?
Sent from my Nexus 5
jd1639 said:
Do you have usb debugging enabled?
Sent from my Nexus 5
Click to expand...
Click to collapse
yes, and unknown sources checked , and unchecked verify apps
zeer.row said:
yes, and unknown sources checked , and unchecked verify apps
Click to expand...
Click to collapse
And you're using the same cable that came with the phone? Also use usb 2.0 not 3.0 ports. These are the only things I can think of.
Sent from my Nexus 5
ADB
If you are trying to connect ADB for Weaksauce, you have to open apps folder,
run Weaksauce and accept prompt,
then run SU and accept prompt,
Then start giving your ADB commands.
just download drivers straight from htc thats all
I had the same problem at first. Then I installed Android SDK and copied the path to where the folder is on my C drive. Afterwards, Turned OFF USB Debugging, used the "revoke usb authorization" option, then Turned On USB Debugging on the phone again and the Key Verification window popped up on my phone and selected "ALWAYS" for adb to be used on the attached computer. Then tested with the command "adb devices" and now my m8 is all good and ready to go. No more offline or unauthorized.
has to be a driver situation thats stuck on my pc, used another laptop (different computer) downloaded latest sdk n it worked. this can be deleted. genuine thanks to everyone who gave input!!
michaelbsheldon said:
If you are trying to connect ADB for Weaksauce, you have to open apps folder,
run Weaksauce and accept prompt,
then run SU and accept prompt,
Then start giving your ADB commands.
Click to expand...
Click to collapse
I'm not using weaksauce because I wasn't sure if it worked on a Sprint phone. Does it?
thendyy said:
I'm not using weaksauce because I wasn't sure if it worked on a Sprint phone. Does it?
Click to expand...
Click to collapse
Just checked at the weaksauce website, and it says that it 'may' work for sprint.
If yours isn't running newest HTC releases for your phone, weaksauce could work.
I'd try it: worst thing that could happen is that you'd have a do a factory reset from hboot.
Best wishes -
mike
I got the offline message also and found out that i have to disable my USB 3 driver in Device manager.
When they are disabled i can use adb to my phone.

[Q] HTC One M8 ADB and Fastboot Device Offline After Unlocking Bootloader

Hi,
Having a few issues trying to root my phone. I have tried to follow the guide posted by Vomer using a windows 7 pc. I have successfully unlocked my bootloader but when I try to flash a custom recovery I keep getting the error device offline. I have spent some time looking into this issue and potential fixes including updating adb, disabling and re-enabling USB debugging, switched of lock screen, updating HTC drivers, uninstalling HTC sync, trying different USB port and cables and trying a different computer all to no avail. I can confirm that I am getting the Allow USB debugging request on my device. If anyone can suggest anything to help I would be very grateful.
Thanks in advance
Abir
Abir85 said:
Hi,
Having a few issues trying to root my phone. I have tried to follow the guide posted by Vomer using a windows 7 pc. I have successfully unlocked my bootloader but when I try to flash a custom recovery I keep getting the error device offline. I have spent some time looking into this issue and potential fixes including updating adb, disabling and re-enabling USB debugging, switched of lock screen, updating HTC drivers, uninstalling HTC sync, trying different USB port and cables and trying a different computer all to no avail. I can confirm that I am getting the Allow USB debugging request on my device. If anyone can suggest anything to help I would be very grateful.
Thanks in advance
Abir
Click to expand...
Click to collapse
If i'm not mistaken device offline is a message given when running an adb command.
If fastboot command doesn't find your phone gives a <waiting for device> message
Can you please post a screenshot of what you are trying to do?
stathis95194 said:
If i'm not mistaken device offline is a message given when running an adb command.
If fastboot command doesn't find your phone gives a <waiting for device> message
Can you please post a screenshot of what you are trying to do?
Click to expand...
Click to collapse
Hi,
Ok, since my last post I have managed to root my device but the issue is now with trying to get S-Off. As per the give I typed adb reboot but get the device offline error.
Abir
Abir85 said:
Hi,
Ok, since my last post I have managed to root my device but the issue is now with trying to get S-Off. As per the give I typed adb reboot but get the device offline error.
Abir
Click to expand...
Click to collapse
Did you...
- Enable USB debugging on your phone
- Turn off all security settings from Settings -> Security.
- Disable Fast boot mode from Settings -> Power/Battery Manager.
- Plug in your device to your computer.
stathis95194 said:
Did you...
- Enable USB debugging on your phone
- Turn off all security settings from Settings -> Security.
- Disable Fast boot mode from Settings -> Power/Battery Manager.
- Plug in your device to your computer.
Click to expand...
Click to collapse
yes I can confirm I have done all of the above
Abir85 said:
yes I can confirm I have done all of the above
Click to expand...
Click to collapse
Strange...you are running the command within the OS right? Not in fastboot mode.
stathis95194 said:
Strange...you are running the command within the OS right? Not in fastboot mode.
Click to expand...
Click to collapse
Yes
Abir85 said:
Yes
Click to expand...
Click to collapse
hmmmm probably an old version adb drivers....is it an x86 or x64 win7?
Edit: i don't think it matters....try this package
and toggle USB debugging first
stathis95194 said:
hmmmm probably an old version adb drivers....is it an x86 or x64 win7?
Click to expand...
Click to collapse
Im using x64 win7
Abir85 said:
Im using x64 win7
Click to expand...
Click to collapse
i edited my post above....try the adb package i attached
stathis95194 said:
i edited my post above....try the adb package i attached
Click to expand...
Click to collapse
Same error. It detects my device serial number and says offline.
Abir85 said:
Same error. It detects my device serial number and says offline.
Click to expand...
Click to collapse
"adb devices" is working? i mean does it recognize your phone?
try also "adb kill-server" and retry.
Try also to reboot phone and PC
Abir85 said:
Hi,
Ok, since my last post I have managed to root my device but the issue is now with trying to get S-Off. As per the give I typed adb reboot but get the device offline error.
Abir
Click to expand...
Click to collapse
I'm having the same issue. I ran RUU RUU_M8_WHL_K444_SENSE60_SPCS_MR_Sprint_WWE_3.30.651.2_R_Radio_1.08.20.0916_NV_SPCS_1.52_003_release_395172_signed_2 to get back to stock from ViperOne Rom, which was running off hboot 3.18 (s-on) and older firmware. After unrooting and relocking hboot, I ran the RUU which worked fine. Once I was back to stock, I then attempted to run adb command adb devices from Win7 with adb 1.0.3.1 installed. I followed all the standard steps (USB Debug on, fastboot off, lockscreen none, and I uninstalled previous HTC drivers and reinstalled when prompted to run htc sync install. Rebooted and tried again and it still says device offline. Anyone know a fix for this?
JTOLOGY said:
I'm having the same issue. I ran RUU RUU_M8_WHL_K444_SENSE60_SPCS_MR_Sprint_WWE_3.30.651.2_R_Radio_1.08.20.0916_NV_SPCS_1.52_003_release_395172_signed_2 to get back to stock from ViperOne Rom, which was running off hboot 3.18 (s-on) and older firmware. After unrooting and relocking hboot, I ran the RUU which worked fine. Once I was back to stock, I then attempted to run adb command adb devices from Win7 with adb 1.0.3.1 installed. I followed all the standard steps (USB Debug on, fastboot off, lockscreen none, and I uninstalled previous HTC drivers and reinstalled when prompted to run htc sync install. Rebooted and tried again and it still says device offline. Anyone know a fix for this?
Click to expand...
Click to collapse
Hey mate sorry for the late reply I have been away for a while. I fixed all my issues with the updated ABD file posted on this thread
Hi!
I have a similar problem. I get "error: device offline"- I already install the adb files from this post. Im on ARHD 50 and I think that I have this problem from Marshmallow on....
elpicard said:
Hi!
I have a similar problem. I get "error: device offline"- I already install the adb files from this post. Im on ARHD 50 and I think that I have this problem from Marshmallow on....
Click to expand...
Click to collapse
Is the phone in the proper mode for the command? It needs to be in bootloader-fastboot mode for fastboot commands. Needs to be booted into OS for adb commands (adb never works in bootloader, common mistake).
redpoint73 said:
Is the phone in the proper mode for the command? It needs to be in bootloader-fastboot mode for fastboot commands. Needs to be booted into OS for adb commands (adb never works in bootloader, common mistake).
Click to expand...
Click to collapse
Im not in bootloader. Im into OS. This happend since Im on 6.0. I already reinstall phones drivers and ADB
* daemon not running. starting it now on port 5037 *
* daemon started successfully *
List of devices attached
SHxxxxxxx09 offline
elpicard said:
Im not in bootloader. Im into OS. This happend since Im on 6.0. I already reinstall phones drivers and ADB
* daemon not running. starting it now on port 5037 *
* daemon started successfully *
List of devices attached
SHxxxxxxx09 offline
Click to expand...
Click to collapse
OS for adb
Bootloader-fastboot mode for fastboot
This thread refers to both fastboot and adb commands. Which are you using? You haven't specified.
elpicard said:
Hi!
I have a similar problem. I get "error: device offline"- I already install the adb files from this post. Im on ARHD 50 and I think that I have this problem from Marshmallow on....
Click to expand...
Click to collapse
ARHD 50 ? Change your kernel/boot.img
Read this : http://forum.xda-developers.com/showpost.php?p=64450308&postcount=27996

Device Shown as Offline after GPe rom flash

Hi all,
I rooted my M8 recently with the Windroid toolkit. Everything worked great, and I flashed the digitalhigh GPE rom and love it.
Now when I try to connect my phone to my computer, I do not receive the prompt for RSA key trust. My phone shows offline on my 8.1 VM and it is just not found on my Windows 7 machine. It also shows offline on a Macbook Air. I have tried everything I can find to get USB debugging to start working again but I just can't seem to find out what needs to be done. I have the latest version of the HTC drivers I believe and I should have the latest add drivers. On Sense, I had to turn on USB debugging and select the phone to be mounted as a disk drive for WinDroid to be able to root my phone.
So, how can I get this fixed? Is it an issue with the ROM? Is there some way that I can turn on a disk drive mode on the rom.
Any help is appreciated!
Thank you.
Check the device manager in Windows. Does it state a 'unknown device' (or similar)
Sent from my HTC One_M8
Joery360 said:
Check the device manager in Windows. Does it state a 'unknown device' (or similar)
Sent from my HTC One_M8
Click to expand...
Click to collapse
Looking at device manager, it shows my phone in two different places. It shows once in 'other devices' as just android phone and then under 'portable devices' as the name of the phone.
When I go into detail under 'other devices', device manager show that drivers are not installed but says everything is installed correctly under 'portable devices'.
I have the latest version of Sync Manager, so by that reasoning I should have the latest version of the HTC drivers. What else would I need to get my phone to not show as offline?
Thank you
RaspberryRye said:
Looking at device manager, it shows my phone in two different places. It shows once in 'other devices' as just android phone and then under 'portable devices' as the name of the phone.
When I go into detail under 'other devices', device manager show that drivers are not installed but says everything is installed correctly under 'portable devices'.
I have the latest version of Sync Manager, so by that reasoning I should have the latest version of the HTC drivers. What else would I need to get my phone to not show as offline?
Thank you
Click to expand...
Click to collapse
Uninstall Sync Manager. It doesn't play nice with ADB. The only thing it is good for if you are rooted is installing the drivers. After that, get rid of it.
xunholyx said:
Uninstall Sync Manager. It doesn't play nice with ADB. The only thing it is good for if you are rooted is installing the drivers. After that, get rid of it.
Click to expand...
Click to collapse
Hm, alright. I will try that.
Thank you.
Still having issues
Hello all,
I am still having issues with getting my computer to recognize that USB debugging is on and getting it connected to my computer with adb. I have uninstalled sync manager, and yet my phone is still not recognized.
Under debugging in developer options, the only thing I have checked is USB debugging.
Is there something else that needs to be checked in the developer options? Why do I still have this issue?
P.S. I would post pictures, but I can't unfortunately :\
RaspberryRye said:
Hello all,
I am still having issues with getting my computer to recognize that USB debugging is on and getting it connected to my computer with adb. I have uninstalled sync manager, and yet my phone is still not recognized.
Under debugging in developer options, the only thing I have checked is USB debugging.
Is there something else that needs to be checked in the developer options? Why do I still have this issue?
P.S. I would post pictures, but I can't unfortunately :\
Click to expand...
Click to collapse
Hey man, you constantly have to go to here... And change the option from charge only to whatever you want
bford152 said:
Hey man, you constantly have to go to here... And change the option from charge only to whatever you want
Click to expand...
Click to collapse
Thanks for the reply bford152. Oddly, I do not have this option available to me.
I would like to post pictures of the options I have under USB debug. But even posting a link and not having it parse still tries to read it and says I cannot post outside links. Next question, how do I attach photos without adding it as a link to the post. Maybe I'm blind, because I cannot see an option to do this.
Thanks everyone!
What's your adb version ?
It needs 1.0.31 for Android 5.1 and 1.0.32 for Android 6.0 (minimum requirement)
Have you tried with a secured kernel/boot.img ? If you don't have "Revoke USB debugging authorizations" in Developer options - means that you have insecure kernel installed.
ckpv5 said:
What's your adb version ?
It needs 1.0.31 for Android 5.1 and 1.0.32 for Android 6.0 (minimum requirement)
Have you tried with a secured kernel/boot.img ? If you don't have "Revoke USB debugging authorizations" in Developer options - means that you have insecure kernel installed.
Click to expand...
Click to collapse
I have adb version 1.0.32, so all good there.
I don't seem to have "Revoke USB debugging authorizations". So, I have Elite kernel right now and I guess that's the issue. I will get a different kernel and see if that helps.
Thanks!
RaspberryRye said:
I have adb version 1.0.32, so all good there.
I don't seem to have "Revoke USB debugging authorizations". So, I have Elite kernel right now and I guess that's the issue. I will get a different kernel and see if that helps.
Thanks!
Click to expand...
Click to collapse
I got everything to work now. Switched to Cyanogenmod 12.1 and it gives me all the options I need. Thanks for all your help.

adb will not work

I have got my device to be recognized by my PC but adb will not work ... Can anyone provide help on how to make it work?
When you plug the phone into the PC, pull down the notification area and change the USB options from Charging to Transfer Files.
dratsablive said:
When you plug the phone into the PC, pull down the notification area and change the USB options from Charging to Transfer Files.
Click to expand...
Click to collapse
I've done that...the phone is recognized by my PC just not when I run adb devices...nothing shows up ...adb reboot doesn't work
canemaxx said:
I've done that...the phone is recognized by my PC just not when I run adb devices...nothing shows up ...adb reboot doesn't work
Click to expand...
Click to collapse
Did your phone prompt you to allow the computers fingerprint ? If not toggle debugging a few times till it does.
You have updated sdk and driver's ?
Lawlrus said:
Did your phone prompt you to allow the computers fingerprint ? If not toggle debugging a few times till it does.
You have updated sdk and driver's ?
Click to expand...
Click to collapse
I don't have fingerprint set up but I have toggled back and forth and do not get the prompt to allow connection to my PC
canemaxx said:
I don't have fingerprint set up but I have toggled back and forth and do not get the prompt to allow connection to my PC
Click to expand...
Click to collapse
I'm not talking about fingerprint protection, when you switch to other modes aside form Charing when you have USB debugging turned on, if will prompt you to accept the computers fingerprint, meaning make alterations to your device.
You need to allow that, and if you're not getting that prompt, update your sdk tool, drivers, u install the drivers, reinstall them, try a different cable/USB port/ computer. Pretty much do all the basic trouble shooting.
My device was very picky about what port I could use
Lawlrus said:
I'm not talking about fingerprint protection, when you switch to other modes aside form Charing when you have USB debugging turned on, if will prompt you to accept the computer fingerprint, meaning make altercations to your device.
You need to allow that, and if you're not getting that prompt, update your sdk tool, drivers, u install the drivers, reinstall them, try a different cable/USB port/ computer. Pretty much do all the basic trouble shooting.
My device was very picky about what port I could use
Click to expand...
Click to collapse
That's what I'm not getting is that prompt ...it will connect for mtp and PTP file transfer but will not recognize adb. Which ask version are you using and do you have a link?
canemaxx said:
That's what I'm not getting is that prompt ...it will connect for mtp and PTP file transfer but will not recognize adb. Which ask version are you using and do you have a link?
Click to expand...
Click to collapse
Can't check because I'm not home, all I know is I used minmal fastboot and adb tools because my windows uses powershell not cmd.
Doesn't Google link the newest on the page for their official images ?
Try running adb devices and see if it will make the prompt show up
Lawlrus said:
Can't check because I'm not home, all I know is I used minmal fastboot and adb tools because my windows uses powershell not cmd.
Doesn't Google link the newest on the page for their official images ?
Click to expand...
Click to collapse
Yeah and that's what I downloaded was their latest version of platform tools. I just don't get this. I'm so close to returning this phone and just keeping my og xl
canemaxx said:
Yeah and that's what I downloaded was their latest version of platform tools. I just don't get this. I'm so close to returning this phone and just keeping my og xl
Click to expand...
Click to collapse
Whatever works for you lol. Can promise you that this is not the ONLY device that can give issues on the first time getting adb to work. I've had it happen on two other devices that were Nexus units.
Lawlrus said:
Whatever works for you lol. Can promise you that this is not the ONLY device that can give issues on the first time getting adb to work. I've had it happen on two other devices that were Nexus units.
Click to expand...
Click to collapse
I don't get what else I could do to make this work tho that's the problem....what am I missing
USB debugging enabled?
Heisenberg420 said:
USB debugging enabled?
Click to expand...
Click to collapse
Ues
canemaxx said:
Ues
Click to expand...
Click to collapse
Try running adb kill-server and then adb devices
Heisenberg420 said:
Try running adb kill-server and then adb devices
Click to expand...
Click to collapse
Bro thank you!!!! That worked
canemaxx said:
Bro thank you!!!! That worked
Click to expand...
Click to collapse
Yep
canemaxx said:
I don't get what else I could do to make this work tho that's the problem....what am I missing
Click to expand...
Click to collapse
Adb kill-server worked
I hope someone still sees this post. I have a friends Google Pixel XL that I was able to revive from a bootloop by sideloading the latest OTA. Upon starting up, my friend forgot his screenlock passcode. I've been trying everything to get the device recognized in bootloader mode on my pc. It keeps showing up blank. I am trying to use ADB to bypass the unlock code. If anyone has an idea how I can get into this phone BEFORE I reset it, that would be very appreciated! It is not rooted and no unlocked bootloader.
Yooperjusty said:
I hope someone still sees this post. I have a friends Google Pixel XL that I was able to revive from a bootloop by sideloading the latest OTA. Upon starting up, my friend forgot his screenlock passcode. I've been trying everything to get the device recognized in bootloader mode on my pc. It keeps showing up blank. I am trying to use ADB to bypass the unlock code. If anyone has an idea how I can get into this phone BEFORE I reset it, that would be very appreciated! It is not rooted and no unlocked bootloader.
Click to expand...
Click to collapse
You have to enable USB Debugging in settings in order to delete the unlock code. Unfortunately, you can't because he forgot it. You can try booting TWRP on the device using fastboot and see if you can delete the unlock code's key file using TWRP's file manager, but the reality here is that you likely will have to reset. Hope your friend didn't use a throwaway email address when setting up the device.

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