Purchasing a used LG G3 - G3 Q&A, Help & Troubleshooting

I am purchasing a used LG G3 and have arranged to meet up with a seller.. I haven't used an LG phone before so what are some things I should look for. I am planning to factory reset the phone at the spot and use my SIm to check data/calls, camera, lcd with black red and white images. Any other suggestions, thanks.

You can buy one new from China with Aliexpress for about $200 with a 1 year guarantee. Thats how I bought mine last August. Very reliable site, but delivery will take 2 weeks from time of purchase..

make sure it isn't a replica and get the mcaffee personal information in case the account was set up by the owner.lastly, make sure that the download and recovery mode are working.

theKramer said:
You can buy one new from China with Aliexpress for about $200 with a 1 year guarantee. Thats how I bought mine last August. Very reliable site, but delivery will take 2 weeks from time of purchase..
Click to expand...
Click to collapse
Thanks the model I want D855 compatible with LTE is 305$ and I am getting it for about 150.
twisted_twice said:
make sure it isn't a replica and get the mcaffee personal information in case the account was set up by the owner.lastly, make sure that the download and recovery mode are working.
Click to expand...
Click to collapse
Didn't even knew it can be a replica but I think a replica won't have a high resolution screen and reading any text would be dead giveaway.
What's mcafee personal information? I will check the button combiantion presses to make to enter download and recovery mode, thanks.

jassalmithu said:
Thanks the model I want D855 compatible with LTE is 305$ and I am getting it for about 150.
Didn't even knew it can be a replica but I think a replica won't have a high resolution screen and reading any text would be dead giveaway.
What's mcafee personal information? I will check the button combiantion presses to make to enter download and recovery mode, thanks.
Click to expand...
Click to collapse
I set up the McAffe account and created a six digit pin. In case someone
steal my phone and wants to hard reset it or enter download mode, he/she will be requested to enter this pin. Ask the seller if he has set up the mcafee apk.

Thanks for all the help guys, was about to purchase an LG G3 and it seemed fine and I could do factory reset on recovery too but for some reason it would not enter download mode. What could be the reason of that. Do I need drivers before? I didn't buy it and told the seller I need to research this more. Can it be fixed. The phone was definitely not a replica if it was they made damn good copy with a pristine screen. For enterin download mode, I was keeping volume up button pressed then plugging in USB cable, but nothing happened. I tried like 10 times with 3 different cables.

Related

Nexus 4 bricked, totally i guess

Bricked my Nexus 4 flashing a wrong ROM. Since i'm in EU and the phone USA probably will not get warrantly either
Now it won't even go to recovery, is there anything i can try?
Razer(x) said:
Bricked my Nexus 4 flashing a wrong ROM. Since i'm in EU and the phone USA probably will not get warrantly either
Now it won't even go to recovery, is there anything i can try?
Click to expand...
Click to collapse
Is it going into fastboot?
(with phone off, press power and volume down)
EDIT: This is in wrong section. Should be in Q&A / Troubleshooting
Tought i was in Q/A, yes should be moved/closed
Unfortunately no fastboot
OK is anything happenning when you plug into computer?
Is USB recognising anything? What did you try to flash?
N10AP said:
OK is anything happenning when you plug into computer?
Is USB recognising anything? What did you try to flash?
Click to expand...
Click to collapse
When i connect it to the pc it tries to install drivers, but then nothing happens
try getting into fastboot..
or try connecting it to the pc n install the toolkit n then use the option 16
OK you can try to install the qualcomm drivers as the phone must be in download mode. That`s why its recognising it.
Then I think you need to flash a hex image or something.
Take a look:
http://forum.xda-developers.com/showthread.php?t=2108247
Maybe one of the kind members here (a regular) may let you send it to them in the states and you could RMA it from there?
N10AP said:
OK you can try to install the qualcomm drivers as the phone must be in download mode. That`s why its recognising it.
Then I think you need to flash a hex image or something.
Take a look:
http://forum.xda-developers.com/showthread.php?t=2108247
Maybe one of the kind members here (a regular) may let you send it to them in the states and you could RMA it from there?
Click to expand...
Click to collapse
Not sure what should i do
What rom did you flash?
Seroiusly mate. IMHO if you don`t have the qualcomm hex images (or whatever they are) or a means of JTAGing your phone, then only option is to send it to someone in the US who can RMA it. For the cost of postage and maybe a beer for the kind person, they could do it for you.
Assuming you ordered it from your Google account when you was in the US...
1) Find someone trustworthy in US
2) Ask if you can send your Nexus 4 to them
3) They RMA it using your account details
4) They send the new device to you in Europe when google drop it off.
Everyones happy.
sandy-achar said:
What rom did you flash?
Click to expand...
Click to collapse
An AOSP rom for Note
N10AP said:
Seroiusly mate. IMHO if you don`t have the qualcomm hex images (or whatever they are) or a means of JTAGing your phone, then only option is to send it to someone in the US who can RMA it. For the cost of postage and maybe a beer for the kind person, they could do it for you.
Assuming you ordered it from your Google account when you was in the US...
1) Find someone trustworthy in US
2) Ask if you can send your Nexus 4 to them
3) They RMA it using your account details
4) They send the new device to you in Europe when google drop it off.
Everyones happy.
Click to expand...
Click to collapse
Yeah, but shipping to US takes weeks, RMA takes weeks too
Might ask in Italy before
Razer(x) said:
An AOSP rom for Note
Yeah, but shipping to US takes weeks, RMA takes weeks too
Might ask in Italy before
Click to expand...
Click to collapse
as i seem to recall, even an unlocked bootloader wont give u access to boatloader partition and other important partitions..
which makes it still recoverable..
if u ask me, get a different pc with windows vista/7 *not windows 8*, download the nexus drivers from xda and install and then try flashing via fastboot..
and if i seem to recall, the installation scripts in the rom.zip dont format partitions numbers but use tags such as system or data which is predefined so you cant flash system in bootloader by mistake..
ofcourse, i can be wrong
Can't go in fastboot mode, that's the problem
I think the only option is to send it to a JTAG service, if sending to google aint possible. I remember reading it was around 60 USD to revive a nexus 4.
maybe its the charge?
leave it for charging for 30 min-ish
then try fastboot
or try holding power for 20 second-ish to make sure the phone's restarted
as in, maybe its semi-booted
Charging doesn't work, will need a JTAG service or ask LG support
Just noticed this on W8
Razer(x) said:
An AOSP rom for Note
Yeah, but shipping to US takes weeks, RMA takes weeks too
Might ask in Italy before
Click to expand...
Click to collapse
I know it may take a while, but it`s a means to an end. A bricked Nexus 4 is no good to anyone, unless you want to sell it for a pittance for parts...
Personally I wouldn`t care if it took weeks. You would be getting a brand new phone eventually.
http://mobiletechvideos.mybigcommerce.com/lg-nexus-4-jtag-brick-repair/
DOOOO ITTTTTTTTT !!!!
On a serious note, i bricked my nexus somehow a while back and these guys were able to fix my phone , they are very trustworthy.
BTW they do have international shipping too
EDIT: just checked , its 105 dollars in total for a repair, you have a couple choices: you can sell your phone for pieces (there is high demand for screens since everyone is cracking theirs, and as you know it doesnt work after being cracked), you can find someone local to repair, and your last choice is to just take the bullet and pay 105 dollars (+ shipping from your area to them) to send and repair your phone.
I'm sure there's another way to fix it bro.. It can't be that hard. Just search around
SneakyGuyDavid said:
there is high demand for screens since everyone is cracking theirs, and as you know it doesnt work after being cracked
Click to expand...
Click to collapse
Yeah, don't remind me.... (been there, done that)
But on a related note, sounds like a JTAG is definitely in order. If you're comfortable learning how to use a JTAG yourself, I believe they're about $150-200. You can fix your phone, and keep the JTAG to start fixing other phones in your spare time. After a few repairs, it would pay for itself! I've often considered going this route. Something I've thought of doing is buying bricked phones for cheap, fix them with a JTAG, and resell them for profit. Could be a fun little business and you'd learn a lot about several different devices. Look up the RIFF Box or Medusa Box - definitely do some research first, if you decide to go through with this. Just a suggestion at the very least...

Touchscreen not working after 4.4.3 update

I was excited to see that one of my Nexus 7 tablets was getting the 4.4.3 update today. I started the update and let it go. When I came back I was at the lock screen. I only have the simple swipe to unlock. I couldn't unlock it at all. Held in the power button for several seconds until it shut off. Thought maybe something didn't load right. When I booted it back up, same thing. No touch screen.
Here is a little background. This is a Nexus 7 v2. Unlocked it and rooted it using the Nexus Root Toolkit version 1.8.2. During the process I did install the recommended recovery option. Everything worked great until the update today. Seems like I can't do anything. I can't use this toolkit to restore from the backup I made because I can't get into the tablet to turn on USB debugging or whatever it is asking me to do. I tried booting into recovery by holding the volume down and power button. The result was a picture of the android with a red triangle and an exclamation point. Not sure what else to do so I am posting this for all of you guys with more experience than me. Can anyone give me any suggestions?
opreda said:
I was excited to see that one of my Nexus 7 tablets was getting the 4.4.3 update today. I started the update and let it go. When I came back I was at the lock screen. I only have the simple swipe to unlock. I couldn't unlock it at all. Held in the power button for several seconds until it shut off. Thought maybe something didn't load right. When I booted it back up, same thing. No touch screen.
Here is a little background. This is a Nexus 7 v2. Unlocked it and rooted it using the Nexus Root Toolkit version 1.8.2. During the process I did install the recommended recovery option. Everything worked great until the update today. Seems like I can't do anything. I can't use this toolkit to restore from the backup I made because I can't get into the tablet to turn on USB debugging or whatever it is asking me to do. I tried booting into recovery by holding the volume down and power button. The result was a picture of the android with a red triangle and an exclamation point. Not sure what else to do so I am posting this for all of you guys with more experience than me. Can anyone give me any suggestions?
Click to expand...
Click to collapse
Once you are back at the android lying on its back, hold down power and tap the volume up key, this will get you a recovery menu, from there you can try to wipe cache and dalvik, and if need be, factory reset.
Touch screen is still dead.
Thanks for the quick update. I did all of the above and was able to reset the tablet. Not I am at the Welcome screen and tapping the screen does nothing I find it hard to believe that the touchscreen died during the update. I guess I will need to look on EBay for some parts. Can anyone suggest what parts to look for? Touch screen digitizer assembly is listing for around $65.
opreda said:
Thanks for the quick update. I did all of the above and was able to reset the tablet. Not I am at the Welcome screen and tapping the screen does nothing I find it hard to believe that the touchscreen died during the update. I guess I will need to look on EBay for some parts. Can anyone suggest what parts to look for? Touch screen digitizer assembly is listing for around $65.
Click to expand...
Click to collapse
I might suggest you open it up now (you're going to have to anyways to replace it), and make sure the cable is securely inserted.
opreda said:
Thanks for the quick update. I did all of the above and was able to reset the tablet. Not I am at the Welcome screen and tapping the screen does nothing I find it hard to believe that the touchscreen died during the update. I guess I will need to look on EBay for some parts. Can anyone suggest what parts to look for? Touch screen digitizer assembly is listing for around $65.
Click to expand...
Click to collapse
If touch works in TWRP then its not hardware related
Sent from my Nexus 4 using XDA Free mobile app
Tried the cables...
I found a tear down video on YouTube and was able to disconnect and then reconnect the long cable that goes across the battery connecting the 2 circuit boards. I believe this cable is connected to the digitizer. I was hoping that maybe this would fix my problem. No such luck.
Here is my question. This tablet was purchased on EBay and was sold as a refurbushed tablet with a 90 day warranty from Asus. I purchased it about a month ago so I should be in the warranty period. Since I unlocked the bootloader and rooted it, should I even try to send it to Asus for repair or should I just spend the $65 and buy the replacement parts on EBay? Instead of just buying the digitizer, I was thinking I would get the combo digitizer and lcd screen since it would save me having to use a heat gun to unglue the screen from the digitizer.
What do you think would be my best bet?
Thanks to everyone for all your suggestions.
opreda said:
I found a tear down video on YouTube and was able to disconnect and then reconnect the long cable that goes across the battery connecting the 2 circuit boards. I believe this cable is connected to the digitizer. I was hoping that maybe this would fix my problem. No such luck.
Here is my question. This tablet was purchased on EBay and was sold as a refurbushed tablet with a 90 day warranty from Asus. I purchased it about a month ago so I should be in the warranty period. Since I unlocked the bootloader and rooted it, should I even try to send it to Asus for repair or should I just spend the $65 and buy the replacement parts on EBay? Instead of just buying the digitizer, I was thinking I would get the combo digitizer and lcd screen since it would save me having to use a heat gun to unglue the screen from the digitizer.
What do you think would be my best bet?
Thanks to everyone for all your suggestions.
Click to expand...
Click to collapse
You can always unroot and relock the bootloader (you can use this to get it back to factory), if it's under warranty I'd go that route.
USB debugging...
Wouldn't this require me to have USB debugging enabled on the tablet? Since I went into recovery and restored it back to factory defaults, I can't get past the "Welcome" screen because I can't touch the screen. I am going to try and chat with the Asus support team and see if I can get an RMA. I'd rather go that route than take the whole thing apart myself. I like messing with computers but I don't like messing with phones and tablets. They are just too small and fragile for my unskilled hands. Thanks for your help. I will post an update if I am able to send the tablet out for repair.
opreda said:
Wouldn't this require me to have USB debugging enabled on the tablet? Since I went into recovery and restored it back to factory defaults, I can't get past the "Welcome" screen because I can't touch the screen. I am going to try and chat with the Asus support team and see if I can get an RMA. I'd rather go that route than take the whole thing apart myself. I like messing with computers but I don't like messing with phones and tablets. They are just too small and fragile for my unskilled hands. Thanks for your help. I will post an update if I am able to send the tablet out for repair.
Click to expand...
Click to collapse
It uses fastboot, I don't think it needs it (in spite of what the OP says). And if I'm wrong, the worst that will happen is it won't work. You will need the fastboot drivers correctly installed in your windows or linux environment though.
worked
Thanks for the link. I ran the dead_nexus7.bat file since I couldn't turn on the USB debugging. It wiped out everything. I then ran the command to relock the bootloader. All set. Talked with Asus (web chat) and got an RMA number. They even sent me a FedEx label to use. Now I am more comfortable sending this unit back since it has been restored to stock and the bootloader is locked again. Thank you for all of your help.
opreda said:
Thanks for the link. I ran the dead_nexus7.bat file since I couldn't turn on the USB debugging. It wiped out everything. I then ran the command to relock the bootloader. All set. Talked with Asus (web chat) and got an RMA number. They even sent me a FedEx label to use. Now I am more comfortable sending this unit back since it has been restored to stock and the bootloader is locked again. Thank you for all of your help.
Click to expand...
Click to collapse
No problem, please let me know how it worked out. Good luck!
Update to my issue...
I contacted Asus using their web chat. Told the CSR about my issue and confirmed my Nexus 7 serial number. They emailed me paperwork to take to my local FedEx shipping location. It happened to be our local Office Max store. They scanned in the bar-code and processed it. I got a confirmation email with the tracking number. This was around June 6th. They received it in Texas 4-5 days later (because of the weekend). I checked the status almost every day. About 10 days after they received it I saw a status update. They included a FedEx tracking number but every time I entered it into the FedEx website, it showed up as invalid. I gave it a couple of days and then called FedEx. They were able to track the package and it was delivered to my house in late June. All in all it took about 3 weeks but they did repair it. I thought they would have just sent me a refurbished tablet. They actually fixed my tablet because it still had my screen protector on it. Just wanted to update you with the good news. My son was so excited to finally get his tablet back. I wasn't expecting it to take so long but I guess I can't complain. It didn't cost me anything out of pocket even to ship it to them. Thank you for your help with getting everything back to stock and the boot-loader locked.
Tablet was originally purchased as a refurbished tablet from a seller on EBay. It was supposed to have a 90-day warranty from Asus. Glad they held up their end. It all worked out in the end.
opreda said:
I contacted Asus using their web chat. Told the CSR about my issue and confirmed my Nexus 7 serial number. They emailed me paperwork to take to my local FedEx shipping location. It happened to be our local Office Max store. They scanned in the bar-code and processed it. I got a confirmation email with the tracking number. This was around June 6th. They received it in Texas 4-5 days later (because of the weekend). I checked the status almost every day. About 10 days after they received it I saw a status update. They included a FedEx tracking number but every time I entered it into the FedEx website, it showed up as invalid. I gave it a couple of days and then called FedEx. They were able to track the package and it was delivered to my house in late June. All in all it took about 3 weeks but they did repair it. I thought they would have just sent me a refurbished tablet. They actually fixed my tablet because it still had my screen protector on it. Just wanted to update you with the good news. My son was so excited to finally get his tablet back. I wasn't expecting it to take so long but I guess I can't complain. It didn't cost me anything out of pocket even to ship it to them. Thank you for your help with getting everything back to stock and the boot-loader locked.
Tablet was originally purchased as a refurbished tablet from a seller on EBay. It was supposed to have a 90-day warranty from Asus. Glad they held up their end. It all worked out in the end.
Click to expand...
Click to collapse
Good to hear, thanks for the update.

Please help LG-G4-H815 not booting up after a shutdown.

I need help, I've got LG-G4 H815 unlocked purchased from ebay brand new.
I had issue of phone warming up from time to time while charging or when I run waze and at the same time play music in car over Bluetooth.
Yesterday my phone shutdown on its own as it got too warm while I was driving.
After that phone is not restarting, I took off battery - let it cool down and tried charging it fully overnight but still looks like it is not restarting. I tried to do the hard reset and it wont even do that. All I see is the LG logo on screen and as I try to charge it using power cable provided by LG it warms up from time to time. The LG logo keeps coming and going from time to time as if phone is trying to reboot but nothing else happens after that.
Is there a way to fix this thing or I should contact Squaretrade for warranty call ?
Anyone can help with this please ?
I've tried putting in new battery assuming it was battery related issue. But all my phone does is reboots and brings to screen which says Android is starting....
It then tries to optimize different apps for Android. But nothing happens - after 10-15 minutes of optimizing app (at most it reaches count of 15-20 apps out of 84 apps) amd then once again phone reboots. This is going on in loop now.
It wont even allow me to factory reset phone using power button + down button combo. Is there any other way to fix this issue ?
Also I bought this online on ebay brand new, and this is H815 variant of device. So whom should I contact for warranty question ?
Will it go in to download mode? Plug it in to a PC whilst off and holding volume up.
El Presidente81 said:
Will it go in to download mode? Plug it in to a PC whilst off and holding volume up.
Click to expand...
Click to collapse
Okay I will give that a try, if it goes in download mode what does that mean ? Is there a way to reset it after connecting to PC/MAC ?
http://forum.xda-developers.com/g4/general/guide-lg-g4-stock-firmware-to-stock-kdz-t3107848
If you can get to download mode, you can use the instructions in above link to reflash the phones software. If it still won't boot after a fresh firmware is installed, it's probably a hardware issue and you'll have to return it.
If you have the IMEI number noted, you can check to see if the software version for your specific handset is available here: http://devtester.ro/projects/lg-firmwares/
Was it bought in the EU? If yes, contrary to popular belief, I'm almost certain the seller is responsible for the return for the first 6 months, but I'll need to double check that.
El Presidente81 said:
http://forum.xda-developers.com/g4/general/guide-lg-g4-stock-firmware-to-stock-kdz-t3107848
If you can get to download mode, you can use the instructions in above link to reflash the phones software. If it still won't boot after a fresh firmware is installed, it's probably a hardware issue and you'll have to return it.
If you have the IMEI number noted, you can check to see if the software version for your specific handset is available here: http://devtester.ro/projects/lg-firmwares/
Was it bought in the EU? If yes, contrary to popular belief, I'm almost certain the seller is responsible for the return for the first 6 months, but I'll need to double check that.
Click to expand...
Click to collapse
Thank you I tried using the firmware update to get it back to stock but looks like it is of no avail. Device still keeps rebooting.
I contacted LG for this issue and they wont touch the device because I'm in USA and this is international version of device. I bought this device off of Ebay probably 3 months back. So I don't think if I can contact seller for any exchange.
It might be worth contacting eBay to see what they say.
Did you use PayPal? They might offer some sort of protection.
Not sure what to suggest otherwise, sorry.
El Presidente81 said:
It might be worth contacting eBay to see what they say.
Did you use PayPal? They might offer some sort of protection.
Not sure what to suggest otherwise, sorry.
Click to expand...
Click to collapse
Thanks for your help. I will contact Paypal to see what can be done.
Do you know any other method to HARD reset device back to factory default apart from one in the link ?
Just that method. You're completely reflashing the software on the phone so if it was a software issue, that should have sorted it.
I also have the same problem and when contacted LG US support got the same response, saying its international version only LG UK can support it.
When contacted LG UK, they say they can send repair label only to UK addresses. Not sure what to do, been like this for almost 2months now

To buy or not to buy?

Hey, just curious if you guys would buy the PIxel XL, first version. It is from google and I am looking on craigslist. The lady says one day it just stopped booting, she can get the logo to display at boot but then it just stops. She can get to the bootloader and everything from there is fine... Would you guys try and buy it? its for $50 so not a huge loss but I am looking for a new phone as my current one is destroyed - I am fine getting an old phone.
What other questions should I ask? I think its possible to boot into the bootloader to view the IMEI to see if its locked (or not). Looking for suggestions...
Hell-Razor said:
Hey, just curious if you guys would buy the PIxel XL, first version. It is from google and I am looking on craigslist. The lady says one day it just stopped booting, she can get the logo to display at boot but then it just stops. She can get to the bootloader and everything from there is fine... Would you guys try and buy it? its for $50 so not a huge loss but I am looking for a new phone as my current one is destroyed - I am fine getting an old phone.
What other questions should I ask? I think its possible to boot into the bootloader to view the IMEI to see if its locked (or not). Looking for suggestions...
Click to expand...
Click to collapse
@Hell-Razor
That's called a bootloop.
As long as there is a Google logo and fastboot access, you're safe.
Well, not really.
If it's Craigslist, then can you organize local pickup? Take your laptop with you, having installed drivers as appropriate from https://developer.android.com/studio/run/win-usb and picked up a factory image from https://developers.google.com/android/images#marlin.
I smell a bargain ... and good luck! The Pixel XL is an AWESOME phone, except for the fact that it has no FM radio nor IR blaster.
And in fact, you can view the IMEI ... in fastboot mode, scroll down using Vol - to "Show Codes" or something ... a screen with the relevant codes and barcodes is shown.
Two questions to ask:
- Check for burn-in and pink discoloration.
- Check for SIM lock and blacklist status using the IMEI number.
That's about it. If the factory image doesn't flash, it's toast, but you might want to pick it up for the display et al.

Question Pixel 6 refurbish check

I'd like to know is there any possibility to check if pixel 6 phone is repaired/refurbished?! I've bought p6 pro today but can't make fingerprint to work (FOTO in attachment). I saw that other people have same problems when phone turns off by self (battery goes to 0% and buy) but after hard restart everything works again...not in my case. Seller told me that his wife used telephone for just few days and decided to stay on iPhone, but I'm start to thinking that I'm scammed; under display on small plastics antenna line I see just a little scratch so I'd like to ask is there a chances that screen is replaced. All other looks like 100% new phone.
Sounds like it may have been opened. During factory assembly it's very unlikely for this to happen.
It may actually be a mark from a plastic pick used to disassemble it and not a scratch.
The display is replaced as are internal components from the front I believe.
blackhawk said:
Sounds like it may have been opened. During factory assembly it's very unlikely for this to happen.
It may actually be a mark from a plastic pick used to disassemble it and not a scratch.
The display is replaced as are internal components from the front I believe.
Click to expand...
Click to collapse
Since the OP states that he bought the phone used, it's more likely that the person previously in charge of keeping the phone, damaged it/scratched it. Plastic is ridiculously easy to scratch, even a grain of sand in your pocket can be enough.
Proday said:
I'd like to know is there any possibility to check if pixel 6 phone is repaired/refurbished?! I've bought p6 pro today but can't make fingerprint to work (FOTO in attachment). I saw that other people have same problems when phone turns off by self (battery goes to 0% and buy) but after hard restart everything works again...not in my case. Seller told me that his wife used telephone for just few days and decided to stay on iPhone, but I'm start to thinking that I'm scammed; under display on small plastics antenna line I see just a little scratch so I'd like to ask is there a chances that screen is replaced. All other looks like 100% new phone.
Click to expand...
Click to collapse
If the phone was properly cleaned and re-packaged and not damaged, there is no way for you to find out if you received a refurbished phone (phone that was sent back by the original customer without damage, return window or something). At least not from a "software" perspective. You as a perceptive human can always try to see if there is dust residue, fingerprint signs or anything "physical" like that on the phone/inside the package, but there is not much more than can help you to decide that (except asking Google, you could hit them up with the phone IMEI and tell them that you bought it used and want to know if it ever got officially repaired/replaced, but I have no idea if Google would even bother giving you a decent answer).
Concerning repair (phone being opened by a repair technician to fix stuff inside) - other than physical markers (prying a phone open can cause damage to the chassie), there is not much that you can find out about that. There is no way to get the specific part IDs with software and even if that was possible, it wouldn't help your cause since Google would only use genuine original parts to repair a phone.
Concerning the "plastic under display" part, I do not follow here. What plastic under display? The display is not transparent, you can't see the phones interior through it. Can you make a photo of your observation?
Proday said:
I'd like to know is there any possibility to check if pixel 6 phone is repaired/refurbished?! I've bought p6 pro today but can't make fingerprint to work (FOTO in attachment). I saw that other people have same problems when phone turns off by self (battery goes to 0% and buy) but after hard restart everything works again...not in my case. Seller told me that his wife used telephone for just few days and decided to stay on iPhone, but I'm start to thinking that I'm scammed; under display on small plastics antenna line I see just a little scratch so I'd like to ask is there a chances that screen is replaced. All other looks like 100% new phone.
Click to expand...
Click to collapse
Most likely the battery died resulting in the FP Sensor getting disabled. A Factory reset and/or full flash to latest image should always be done when buying a phone (especially when it's used). This will fix your issue also (using the flash.android.com tool) along with the calibration tool at the bottom of this page: pixelrepair.withgoogle.com/carrier_selection -- 99% a factory reset/wipe, flashing to the lastest build and using the fingerprint calibration tool will fix your issue. If not, you can get a replacement by telling google you did all of these things and they'll send you a phone (usually an advanced RMA if you show you've done everything previously mentioned).
The "Flash Tool" will update your Pixel to the latest Android version, along with an option to "Wipe" the device (make sure to hit the edit pencil and pick "Wipe Device" & "flash all partitions" ; if its a VZW model, updating in Android System in settings and factory reset in Recovery will be good enough, along with the calibration tool): flash.android.com/back-to-public
If it was refurbished by Google, you can put your IMEI# in the official Pixel Repair link below, and it will tell you some information (for example if its Unlocked, "Pristine or Refurbished" etc - it's a pretty great way to find out some info about a pixel (didn't know about it until recently). If the screen was replaced by UbreakiFixit for example, it probably won't show up as refurbished. it has to go through Google to probably be changed in the system, but I am just speculating.
Code:
https://store.google.com/repair
@Proday Can you return it? That would be the way I'd go initially. You got sold a phone that is defective hopefully it was through either ebay or Swappa with some guarantees.
At first, thank you all for helping.
@Alekos Last night i did install last (Dec) update with adb fastboot; found it here on xda (because google pull it back from servers) but as i sad, problem is still here/same. From some reason repairmypixel with google doesnt work; I put telephone in right mode, google chrome finds it, but when I start procedure it goes and goes and ~5min later Telefon restarts by self and Im getting disconnect error/try again msg. Ill try this link now to see what happens with imei, thanks one more time.
@bobby janow I've got a bill brom google store, but im going back in my country in a few day and don't have enough time to "play" with warranty procedures
Btw I've made a Foto of "under display scratch" the best I could; for me it is out of mind that someone opened display on anthena line but who knows
Proday said:
At first, thank you all for helping.
@Alekos Last night i did install last (Dec) update with adb fastboot; found it here on xda (because google pull it back from servers) but as i sad, problem is still here/same. From some reason repairmypixel with google doesnt work; I put telephone in right mode, google chrome finds it, but when I start procedure it goes and goes and ~5min later Telefon restarts by self and Im getting disconnect error/try again msg. Ill try this link now to see what happens with imei, thanks one more time.
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Click to collapse
There are two separate things being talked about. @Alekos said to go to https://store.google.com/repair and you might find out if it was refurbished or not (not necessarily). Should look similar the the following once you enter your IMEI in the site:
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Click to collapse
And then there is Official Google Pixel Update and Software Repair, which I suspect is what you're talking about didn't work for you, but please confirm. I know over the last two months, some others have occasionally checked Official Google Pixel Update and Software Repair and found that they hadn't updated it for the Pixel 6/Pro yet, so maybe that's still the case.
I've understand what he sad. Imei checked, results below...
And attach with pixelrepair that doesnt work (pop up blocker turned off)...
And I can try with Official Google Pixel Update and Software Repair, but I'm certain that it is the same as factory image installed with adb command, that I did (although I've put dec update not nov).
Proday said:
I've understand what he sad. Imei checked, results below...
And attach with pixelrepair that doesnt work (pop up blocker turned off)...
And I can try with Official Google Pixel Update and Software Repair, but I'm certain that it is the same as factory image installed with adb command, that I did (although I've put dec update not nov).
Click to expand...
Click to collapse
Thanks, are you using the OEM USB-C cable? At least half a dozen users in this section didn't have success getting their Pixel 6 Pro working using the factory image zip, but Official Google Pixel Update and Software Repair got their phone restored to stock and fixed their issue. It really seems to have been a lifesaver for some.
Yeah, I'm a little bit experienced
I'm going through this Official Google Pixel Update and Software Repair, see results soon. And I'm thinking that I know where is problem with pixelrepair.withpixel...didn't kill adb command; this flash tool tould me that i have to do first becouse adb is already in use...can be sam problem.
Proday said:
Yeah, I'm a little bit experienced
I'm going through this Official Google Pixel Update and Software Repair, see results soon. And I'm thinking that I know where is problem with pixelrepair.withpixel...didn't kill adb command; this flash tool tould me that i have to do first becouse adb is already in use...can be sam problem.
Click to expand...
Click to collapse
Ah! Hopefully, you'll have the solution soon.
So, I did all as @Alekos sad in another thread:
edit-- sorry, didn't realize you already posted separately. I commented to your post anyhow.
Did you figure this out yet? I would try wiping the phone, installing the latest build from the flash tool website (specifically this link: flash.android.com/back-to-public), on that page, edit the options for "Wipe" and "Flash all partitions". After it's done, run the Calibration tool (bottom of this page: pixelrepair.withgoogle.com/carrier_selection ) - this should work, if not my guess is there's a bigger issue.
Still same problem with fingerprint...now I'm certain that's the hardware problem; or screen is replaced or FP sensor is dead
Anyway, I want to thank you all 9ne more time, I've learned something new yesterday and today!!
Proday said:
I'd like to know is there any possibility to check if pixel 6 phone is repaired/refurbished?! I've bought p6 pro today but can't make fingerprint to work (FOTO in attachment). I saw that other people have same problems when phone turns off by self (battery goes to 0% and buy) but after hard restart everything works again...not in my case. Seller told me that his wife used telephone for just few days and decided to stay on iPhone, but I'm start to thinking that I'm scammed; under display on small plastics antenna line I see just a little scratch so I'd like to ask is there a chances that screen is replaced. All other looks like 100% new phone.
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Click to collapse
That message is so familiar to me and i'm frightening of it
For the last month I've been in possession of 3 (three!) p6p. The 1st one was received from my carrier and it burned out while updating to December software being only 2 weeks old, no sign of life, dead while charging etc.
Google shipped another one stating it is Pristine which means Like New condition. It came in a refurbished white box, much smaller than the original one and there was a tiny dent - almost like yours but located on top of the screen. What is the most important - I was getting that message "Enrollment was not complete..." Flashing at flash.android.com did not solve anything but was successful. Google support representative advised to get into safe mode, try to configure fingerprint again and it didn't work as well. Calibration tool was not offered as an option at all.
Now it's on the way back to google. The 3rd one I'm owning now is a new phone with no issues so far.
So my advice is to return your faulty phone to the seller if you are still able to. Getting a replacement from Google is tricky as you may get another pristine p6p with the same or other issues. Or you are lucky and you will get a good one but it's a lottery anyway. So it's up to you.
Good luck!
@asdor I was with seller right now, he brings me my money back...end of (sad) story There are still good people!

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