Z5 Premium Sudden Death - Xperia Z5 Premium Q&A, Help & Troubleshooting

Hi.
My friends Z5 Premium has bricked/turned into a potatoe.
It is not turning on, cant enter recovery and no screen. It was working fine in morning but then suddenly just died.
Any information/help would be great.
Thanks

If the reset button (inside SIM slot) does nothing and it does not charge, is Dead. Take it to repairing as it must be under warranty
Enviado desde mi E6853 mediante Tapatalk

ifilgud said:
If the reset button (inside SIM slot) does nothing and it does not charge, is Dead. Take it to repairing as it must be under warranty
Enviado desde mi E6853 mediante Tapatalk
Click to expand...
Click to collapse
yep. i have to send it by post to Sony as apparently they only got 1 store in UK which does phones.
Will take my 5-7days.

Bad luck Hope you get it back soon!
Enviado desde mi E6853 mediante Tapatalk

I've had success reviving very dead Xperias by using the hardware button reboot combo to toss them into fastboot or download modes - hold power and volume up and it should vibrate three times. It'll charge even without an OS. If that doesn't work it's certainly a hardware issue.

aniqpirzada said:
yep. i have to send it by post to Sony as apparently they only got 1 store in UK which does phones.
Will take my 5-7days.
Click to expand...
Click to collapse
If your friend got it at a brick&mortar store, it should be returned there for a new one. UK & EU law.
Sent from my SGP311 using XDA Free mobile app

Related

[Q] time of first charges?

Hi I've just got my HOX, can some1 tellme how many time I must charge my phone on the first charge? Ppl says me I must do that 2 times, Is that right? With the device off?
Thanks.
Enviado desde mi GT-I9003 usando Tapatalk 2
xavisaldana said:
Hi I've just got my HOX, can some1 tellme how many time I must charge my phone on the first charge? Ppl says me I must do that 2 times, Is that right? With the device off?
Thanks.
Enviado desde mi GT-I9003 usando Tapatalk 2
Click to expand...
Click to collapse
You need to drain the battery down to 0% firstly, than while its off charge it for 4 hours without using it at all, phone calls if needed but preferred not to. just do what i did and drain it till night and charge it till morning, good as new!
ChuckTesta said:
You need to drain the battery down to 0% firstly, than while its off charge it for 4 hours without using it at all, phone calls if needed but preferred not to. just do what i did and drain it till night and charge it till morning, good as new!
Click to expand...
Click to collapse
The 4hrs charge better if its off? Then sure i dont use it, no? Then another full drain and night charge? Thanks, I want the best battery life now. xD
Enviado desde mi GT-I9003 usando Tapatalk 2

[Q] My Note II not starting up

Hi,
i just received my note II yesterday and started to use it normally but after around 2 hours using it the screen got frozen and the device was not responding, tried to press the power bottom but with no luck, removed the battery and tried again it worked, i thought it might be a little hang, so i went to sleep but when i woke up i faced the same issue again but now phone do not want to start up now
i tried everything: starting in recovery mode, removing the SIM card and memory, nothing changed.
note:
- last night i charged the phone with my Note I charger.
- when i woke up i found the LED is lighting green.
- when i press the power key i got a red blinking LED beside the front camera.
- the shop i bought the phone from cut me the SIM card to be USIM.
Appreciate your URGENT support
Hum just use the warranty cause if you didn't root it and it does that chance are that you've got a bad phone...
Sent from my GT-N7100 using xda premium
Mohamed_Haggag said:
Hi,
i just received my note II yesterday and started to use it normally but after around 2 hours using it the screen got frozen and the device was not responding, tried to press the power bottom but with no luck, removed the battery and tried again it worked, i thought it might be a little hang, so i went to sleep but when i woke up i faced the same issue again but now phone do not want to start up now
i tried everything: starting in recovery mode, removing the SIM card and memory, nothing changed.
note:
- last night i charged the phone with my Note I charger.
- when i woke up i found the LED is lighting green.
- when i press the power key i got a red blinking LED beside the front camera.
- the shop i bought the phone from cut me the SIM card to be USIM.
Appreciate your URGENT support
Click to expand...
Click to collapse
Go in recovery and do a data factory reset, wipe cache and reboot. That might help
gee2012 said:
Go in recovery and do a data factory reset, wipe cache and reboot. That might help
Click to expand...
Click to collapse
for bad luck it doesn't open in recovery or download mode !!!!!!!!
Mohamed_Haggag said:
for bad luck it doesn't open in recovery or download mode !!!!!!!!
Click to expand...
Click to collapse
Dude, just return it. Simple.
Sent from my iPad using Tapatalk HD
Mohamed_Haggag said:
for bad luck it doesn't open in recovery or download mode !!!!!!!!
Click to expand...
Click to collapse
Take it back to the shop you bought it from and ask for a replacement device mate
gee2012 said:
Go in recovery and do a data factory reset, wipe cache and reboot. That might help
Click to expand...
Click to collapse
for bad luck it doesn't open in recovery or download mode !!!!!!!!
Mohamed_Haggag said:
for bad luck it doesn't open in recovery or download mode !!!!!!!!
Click to expand...
Click to collapse
Are you spamming???
Sent from my iPad using Tapatalk HD
Staxxthedan said:
Are you spamming???
Sent from my iPad using Tapatalk HD
Click to expand...
Click to collapse
Never, [email protected]
gee2012 said:
Take it back to the shop you bought it from and ask for a replacement device mate
Click to expand...
Click to collapse
for the same bad luck i bought it without warranty :crying: !!!!!!!
Mohamed_Haggag said:
for the same bad luck i bought it without warranty :crying: !!!!!!!
Click to expand...
Click to collapse
I`am sorry mate but this is no bad luck but very foolish (didn`t wany to say stupid). Btw how can there be no warranty on a new phone?
I think I smell a troll, we have a new user not making any sense and repeating the same thing...
Sent from my SGH-T999 using xda premium
Mohamed_Haggag said:
for the same bad luck i bought it without warranty :crying: !!!!!!!
Click to expand...
Click to collapse
How come you bought a phone without the warranty ??
Sent from my GT-N7100 using xda premium
Wait a sec did I read it rite... why would you charge the note 2 with 1amp used for the note when sammy boy changed the adapter to 2amp and also red blinking indicates low battery hmm have you tried using a another battery like i don't know to a center and try it out
Sent from my GT-N7100 using xda app-developers app
I charge my note 2 with 1amp charger at work. The 2amp is at home.
Never had any problems.
Sent from my GT-N7100 using xda premium
Of course have warranty! When you get a new phone, it comes with a warranty. That's not something that you must buy separately from the shop.
Sent from my GT-N7100 using xda premium
Shouldn't be too hard taking the phone back and getting it replaced assuming you actually bought it from a shop!
Sent from my GT-N7100 using Tapatalk 2

N7100 Sudden Death

Hello every1
This new post have the intention to bring all the N7100 with this issue right now here and if anyone have a way to unbrick it post it.
These days a friend came with hes Note 2 off, when i decided to check it i can only see a litle red led near the camera and the proximity sensor, i thought it was software so i decided to use my JIG to put it in download, no response from cellphone.
Just after thar triyed to get it on recovery and no answer from phone...
Google told me that this is a common issue, it is just the same thing like many S3 were gettin dead. Software error.....
Triyed to find any place that use JTAG on that model but had no luck.
Any idea? The worst thing of this is that there's no warranty to leave the phone.
Any one here just got the way to fullyunbrick it?
This cellohone was on 4.1.2 original ROM for international model.
Thanks in advance
JEAN CARLO CONSOLE
PD: sorry about my english, i know its pretty bad but i do my best.
Enviado desde mi GT-N7100 usando Tapatalk 2
Here..:sly:
http://forum.xda-developers.com/showthread.php?t=2092073
And here...:what:
http://forum.xda-developers.com/showthread.php?t=2093599
Maybe this could help if u live in US..
http://forum.xda-developers.com/showthread.php?t=2241627
Sent from my GT-N7100 using xda app-developers app
naimmkassim said:
Here..:sly:
http://forum.xda-developers.com/showthread.php?t=2092073
And here...:what:
http://forum.xda-developers.com/showthread.php?t=2093599
Maybe this could help if u live in US..
http://forum.xda-developers.com/showthread.php?t=2241627
Sent from my GT-N7100 using xda app-developers app
Click to expand...
Click to collapse
I readed those post, nothing about warranty on Venezuela hehe thanks btw! So bad that there's no solution now...
Enviado desde mi GT-N7100 usando Tapatalk 2

[Q] PC connection problem

Hi there, i just got myself a Note 3 Neo (SM-N7505), but there is something strange when i connect it to the PC. Nothing happens... downloaded Kies, and everything, but as i connect the USB cable, there is only charging on the phone, no option to select USB mode... nothing... just charging.
I'm new on Touchwiz, and Samsung in general, so all help is appreciated.
Thanks.
And have a nice day.
Just download usb drivers for note neo
Enviado desde mi SM-N7505 usando Tapatalk 2
m80dv said:
Just download usb drivers for note neo
Enviado desde mi SM-N7505 usando Tapatalk 2
Click to expand...
Click to collapse
Maybe I wasn't clear in my question, I downloaded all recommended software to establish connection. Drivers are up to date. The funny part is on the phones' side. There are no USB options on my phone, just plain charging.
As I said I'm new to Samsung, not to Android.
Did you try different usb ports?
Sent from my SM-N750 using XDA Free mobile app
Yupp, tried multiple cables with different PCs, same result. I think i'm gonna send it back for repairs, i believe it may be a hardware problem.
Yeah seems to be a hardware issue.. keep us posted..
Sent from my SM-N750 using XDA Free mobile app
Thank you for all the replies.
The story so far: the phone is in transit for diagnostics and eventual repairs in service. I'll see what's wrong with it.
Honestly i'm a bit anxious, because the services here in Romania often just throw a factory reset, and they call it a day. I hope that it wont be the case this time.
Off topic: I quite like this device. Got used to it in a few days (despite it's large size). And tho there are a lot of negative vibes regarding this phone, I honestly think it feels and acts as a high end phone. Yea.. the pricing.... i got mine for about $410, when the Note 3 costs around $600. So there is still a great price diff. at least in Romania. (the phone was "resealed" but in new condition, with a price drop of about 15% at a big online store)
Maybe this hardware issue is inherited from this "re-sealing" of a faulty product? I don't know. Anyhow i have 24 months warranty so i'm not concerned.
You bought the resealed version for 400$ you mean?
Sent from my SM-N750 using XDA Free mobile app
Evil Eye said:
You bought the resealed version for 400$ you mean?
Sent from my SM-N750 using XDA Free mobile app
Click to expand...
Click to collapse
Yupp. But it was in brand spanking new condition, it even had the plastic on the screen and camera lens.
Hmm.. brand new Note 3 Neos' are available in India for that price..
Sent from my SM-N750 using XDA Free mobile app
Okay it seems that it was a hardware issue. The phone was repaired, and it's been shipped back home.
Fitomi said:
Okay it seems that it was a hardware issue. The phone was repaired, and it's been shipped back home.
Click to expand...
Click to collapse
Glad to know!
Sent from my SM-N750 using XDA Free mobile app

LG g4 HELP PLS!!!

Yesterday my phone started restarting by itself and now is dead and wont power on... Everyone now and then i can remove battery and sim and put back in and it comes on for a couple seconds but then turns right back off.. Is there anything i can do to fix it? T-mobile is sending me a new battery , hopefully that fixes it ! thx
I think about bootloop issue. What about your s/n?
Inviato dal mio LG-H815 utilizzando Tapatalk
Sorry but are you asking what my serial number is???
I think it's more of a software issue than battery... I'm sorry but I can't help you with that. You need to contact someone with more knowledge or send the phone to repair
chad2411 said:
Sorry but are you asking what my serial number is???
Click to expand...
Click to collapse
Yes, I am
I think is a hardware issue
Inviato dal mio LG-H815 utilizzando Tapatalk
I have an h815p too. Mine is fine but a colleagues on did this on Thursday as well.. For no reason just rebooted itself and if you remove battery and switch on again then it shows the LG logo for about 5 to 10 sec then dies. My first guess is will have to flash. Maybe cause by bad downloaded ota?
Sent from my LG-H815 using Tapatalk

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