Locked out of my phone - Nexus 5X Q&A, Help & Troubleshooting

Today I decided to switch from a pin to a new password. After I changed it, the phone briefly froze and then the settings app crashed. When I went to reenter the settings app, it was force closing when I entered the security subsection. I was locked out after leaving it alone, but the new password permits access to TWRP, but I cannot unlock my device after booting. Even my fingerprint sensor works, but as set by the settings, is requiring a password.
I tried to search for similar issues and haven't found any. Anyone got an idea how to fix this?

Perhaps the same way one clears the password after backing up and restoring with some type of security enabled. Allow me a moment to find a thread with the relevant content...
Sent from my Nexus 5X using Tapatalk
---------- Post added at 04:31 PM ---------- Previous post was at 04:29 PM ----------
Try the procedure in this post starting with part 2 (no need to restore anything):
http://forum.xda-developers.com/showthread.php?p=65256331
Sent from my Nexus 5X using Tapatalk

That worked! Thanks!

Related

SD card can't be read

My SD randomly stopped being read, and I only discovered it when my music wouldn't play. The menu still shows it connected, and shows its estimated storage size/usage, but no file reader can read or access the card. I took it out and put it in my PC to format it, but my PC read it perfectly, and every file was there and accounted for. What could cause this? I'm not sure where to go from here.
When mounted does it permanently show a notification that it is mounted. If so, is their a way to turn that off?
Sent from my SM-T800 using Tapatalk
---------- Post added at 04:11 AM ---------- Previous post was at 04:11 AM ----------
When mounted does it permanently show a notification that it is mounted. If so, is their a way to turn that off
Sent from my SM-T800 using Tapatalk
i have the same issue...sometimes photos get deleted too...what seems to be the issue?

keep losing money and can't find the source

Ok so for some reason my phone keeps making a phone call everyday to some weird number and I can't find how it's doing that.
The phone number isn't even showing up in my recent calls but in the end I see that I'm losing 0,30 every day sometimes even twice on phone call
I looked up which apps have permission to phone but can't find any thing suspicious. Also looked up the phone number but again it's not listed anywhere.
Is there someone else experiencing this as well, is it some kind of virus?
I tried contacting my provider but they can't do anything all they say is block the phone number but even if I block it I still managed to lose money on it
short answer:
Titanium backup - only backup the only few necessary apps like the game you are in middle or chat messenger.
Factory reset if phone is not rooted. Wipe and flash a new rom if its rooted.
There are virus/spy apps/adwares doing things like this and some of them hide itself well (fake into some system name) it is hard to teach you how to catch it if you are not familiar with android framework and system etc.
Don't worry about it, just give me your credit card details and I'll check it out for you...
---------- Post added at 05:04 AM ---------- Previous post was at 05:01 AM ----------
If by some chance you have contracted an ETD (Electronically Transmitted Disease), I would say a clean install, of just about any ROM, should fix it up no worries.
Maybe check your APN settings? Mine reverts to some stupid APN every now and then which seems not to include my data plan.
Sent from my ONEPLUS A3003 using Tapatalk
kylechen said:
short answer:
Titanium backup - only backup the only few necessary apps like the game you are in middle or chat messenger.
Factory reset if phone is not rooted. Wipe and flash a new rom if its rooted.
There are virus/spy apps/adwares doing things like this and some of them hide itself well (fake into some system name) it is hard to teach you how to catch it if you are not familiar with android framework and system etc.
Click to expand...
Click to collapse
Well I just did flash a compleetly new rom however still expecting this issue, so I guess my service provider is stealing money from me. Time to change providers
morphvale said:
Maybe check your APN settings? Mine reverts to some stupid APN every now and then which seems not to include my data plan.
Click to expand...
Click to collapse
Oxygen open beta 8 keeps crashing if I try to change the apn settings
camdadeye291 said:
Don't worry about it, just give me your credit card details and I'll check it out for you...
---------- Post added at 05:04 AM ---------- Previous post was at 05:01 AM ----------
If by some chance you have contracted an ETD (Electronically Transmitted Disease), I would say a clean install, of just about any ROM, should fix it up no worries.
Click to expand...
Click to collapse
it's not linked to a credit card I charge it every month it's a prepaid
wow in this case, be aware of SIM CLONE.
ShadowRii said:
Oxygen open beta 8 keeps crashing if I try to change the apn settings
Click to expand...
Click to collapse
Try changing system theme to default once, and enter apn settings again, it should work.
Sent from my ONEPLUS A3003 using Tapatalk
You said you couldn't find the number to which calls are made. Then how did you manage to block the number? Are you sure it is due to 'call' and not due to some SMS or internet usage? Turn off mobile data for a day and also delete/change the message centre number by dialing *#*#4636#*#* >phone settings> SMSC. This would prevent all SMS from being sent and you'd also receive a notification like 'failed to send message'. This could help you to figure out the issue more clearly. If nothing works, insert the SIM in some other phone and check.

Smart Lock broken in 8.1

I downloaded the 8.1 OTA build OPM1.171019.011 from Google and installed via adb sideload. After reboot I noticed that the lock screen requires authentication every time. Looking at Smart Lock (Settings>Security & location>Smart Lock) there is no option to add a smart lock option, the screen is completely blank.
I have been using Smart Lock with Wear (Currently LG Urbane) for years, and the watch is currently connected.
See attached screenshots.
TROUBLESHOOTING
I have unpaired, factory reset and repaired the watch
Rebooted the phone
Haven't gone down the rabbit hole of phone factory reset yet, trying to avoid it of course.
Anyone else seeing this?
Completely Stock Software
Never been rooted, unlocked
Purchased through Best Buy
Carrier is Verizon
Wow thats weird.. its showing up on mine, I adb flashed 8.1.
germanmarky said:
Anyone else seeing this?
Click to expand...
Click to collapse
Wow, same issue here. Sideloaded OTA last night...
Stock, Project Fi...
Just noticed it now as well. Sideloaded via ADB, because I didn't want to take the beta from my notifications.
Is the common denominator here all that we dirty flashed?
dirtdigginjoe said:
Is the common denominator here all that we dirty flashed?
Click to expand...
Click to collapse
I used the official OTA, not the full image, and not the beta, so shouldn't require a factory reset after the load.
Same behavior here. Official OTA ADB sideload.
I do have the option to set up a face unlock, but no BT device or GPS option any longer.
Figured it out.
Settings>Security & location>Trust Agents>Disable Smart Lock
Back out to home screen, then enable Smart Lock as a Trust Agent again.
Smart Lock is available again.
germanmarky said:
Figured it out.
Settings>Security & location>Trust Agents>Disable Smart Lock
Back out to home screen, then enable Smart Lock as a Trust Agent again.
Smart Lock is available again.
Click to expand...
Click to collapse
This didn't work for me, I still only have "Trusted Face".
---------- Post added at 04:36 PM ---------- Previous post was at 04:06 PM ----------
germanmarky said:
Figured it out.
Settings>Security & location>Trust Agents>Disable Smart Lock
Back out to home screen, then enable Smart Lock as a Trust Agent again.
Smart Lock is available again.
Click to expand...
Click to collapse
Can you post some screenshots showing your update version, and that smart lock works? Going to have some transcript snippets soon from a Google Support Chat Convo. Want this for ammo to prove them wrong.
---------- Post added at 04:42 PM ---------- Previous post was at 04:36 PM ----------
Google Chat support stated:
I have checked the details and I would like to inform you that its the new feature improvement with the update. You will not find trusted agent and trusted device options on your device instead you would find trusted face options with the update.
Click to expand...
Click to collapse
and
You could also check this link for reference: https://support.google.com/pixelphone/answer/6093922?hl=en
Click to expand...
Click to collapse
to which I replied:
For what it's worth, that page you just linked states:
You're carrying your device with you
Your device is in a certain place
You've connected a specific Bluetooth device
Your device recognizes your face
and it's option 1, 2, and 3 that are missing for me
Click to expand...
Click to collapse
Here you go @lyric911
germanmarky said:
Here you go @lyric911
Click to expand...
Click to collapse
Update: I did @germanmarky's process, then rebooted, and now it is working. Huzzah!
lyric911 said:
Update: I did @germanmarky's process, then rebooted, and now it is working. Huzzah!
Click to expand...
Click to collapse
Can confirm this works as well!
Now I just need to get WiFi calling back...
dirtdigginjoe said:
Can confirm this works as well!
Now I just need to get WiFi calling back...
Click to expand...
Click to collapse
Settings>Mobile Network>Advanced>Wi-Fi Calling
Does it not show up?
I have heard that if you purchased an unlocked device, WiFi Calling won't show up but can't validate on my own.
germanmarky said:
Settings>Mobile Network>Advanced>Wi-Fi Calling
Does it not show up?
I have heard that if you purchased an unlocked device, WiFi Calling won't show up but can't validate on my own.
Click to expand...
Click to collapse
I only have (in this order)
Mobile Data
Roaming
Data usage
Preferred network type
System select
Access Point Names
I'm Verizon, fully stock. Only dirty flashed from Nov sec patch to 8.10 via ADB sideload
Funny thing is, it shows in the search results when you search for it in Settings- but if I touch the result, nothing happens.
dirtdigginjoe said:
I only have (in this order)
Mobile Data
Roaming
Data usage
Preferred network type
System select
Access Point Names
I'm Verizon, fully stock. Only dirty flashed from Nov sec patch to 8.10 via ADB sideload
Funny thing is, it shows in the search results when you search for it in Settings- but if I touch the result, nothing happens.
Click to expand...
Click to collapse
Have you tried this?
https://www.xda-developers.com/enable-preferred-wifi-calling-option-verizon-pixel-pixel-xl/
germanmarky said:
Have you tried this?
https://www.xda-developers.com/enable-preferred-wifi-calling-option-verizon-pixel-pixel-xl/
Click to expand...
Click to collapse
I did just now. Did the airplane mode toggle and a reboot, and still no luck. I'm thinking I'll download the full system image, and remove the -w in the flash-all.bat and see if it makes a difference.
---------- Post added at 07:45 PM ---------- Previous post was at 07:31 PM ----------
Was able to resolve the issue by doing the following:
Go to Dialer and enter *#*#4636#*#* this will bring up the Advanced menu
Go to Phone Information and enable the following sliders
-VoLTE Provisioned
-Video Calling Provisioned
-Wifi Calling Provisioned
-EAB/Presence Provisioned (Only if you use SIP calling accounts)
Once I exited the menu by backing out, the options were immediately available again.
i managed to get smart lock to work with deactivating trust agent, going to home screen and re authorizing the trust agent...
but now my Gmail, T-mobile app, Google app, all constantly crash upon using them.... SMH
germanmarky said:
Figured it out.
Settings>Security & location>Trust Agents>Disable Smart Lock
Back out to home screen, then enable Smart Lock as a Trust Agent again.
Smart Lock is available again.
Click to expand...
Click to collapse
This seems to have worked after a restart. :good:
factory reset fixed all my constant app crashing issues..
Confirmed! germanmarky's suggestion to turn off Smart Lock as a trusted agent combined with lyric911 reboot suggestion did the trick.
Got all my smart lock options back and now voice unlock is working again.
Thanks! Much better support than Google, they didn't have a clue, just wanted me to reset the phone--their go to solution which is crap.
I followed these tips which got Smart Lock working for me again, however, after some time Smart Lock becomes disabled again. At that point if I go to Smart Lock in settings, I see just a white screen with no options. Is anyone else seeing this?
Edit: following the steps gets it to work again, for a while, but not permanently

No SIM card, no wifi after upgrading to Android 10 (Verizon)

Hello, everyone.
I'm not sure what's going on here. I upgraded to Android 10 and ever since my wifi and mobile network drops after booting. They'll work for maybe a minute and then, boom, nothing.
I'm at a loss on what to do. I wonder if it's because maybe it installed an image that isn't compatible with the Verizon phone? I've searched for answers but didn't find anything specific to this phone.
Any ideas
To elaborate further:
When I say dropped, I get a message that says "No SIM card" under the mobile network icon.
Wifi stops being able to connect, doesn't list any networks, and will connect and then drop.
If I remove the SIM card, it seems like wifi stays connected and things work fine. Well, that is, wifi stays connected and I can keep using the phone.
Same problem after I upgraded. Terrifying to say the least.
1. Remove your SIM card.
2. Download all available updates in Play Store (specifically Carrier Services and SIM Manager).
3. Power off and re-insert SIM card.
4. Power on and rejoice over your Pixel working again.
I'm surprised more people haven't reported this issue. I'm also on Verizon so it could be a uniquely Verizon Pixel issue. By now I would've assumed Google would incorporate such a fix into the image but ... nope.
Hope this works for you (and any other Verizon Pixel 3 XL user!).
---------- Post added at 11:35 PM ---------- Previous post was at 11:34 PM ----------
Hol up ... nice username. Gonna PM you. I bet we know each other IRL (Stephen).

Mobile Data Stops for some time in Android Pie on OnePlus 3

Hello everyone!
I am currently located in Frankfurt, Germany and my phone was bought in United States by a friend ( a small detail it was shipped from China to USA, after the order was placed).
When I was on Nougat's last update, the phone was working perfectly fine, not a single issue.
After upgrading to Oreo, a lot of OnePlus 3 users including me faced the issue of "Notifications stopped" if the mobile screen was locked for some time. There was no option to fix this issue.
Later, OnePlus fixed this bug for OnePlus 5 onwards by giving the option of "Sleep standby optimization" which was by default on for Oreo and OnePlus 3 users cannot do anything about it since we cannot see this option in Oreo.
I was desperately waiting for Pie. Ever since I am on Pie, I am facing this new issue of Mobile data suddenly stops working for 1-2minutes then starts working again for 5-6 minutes and the cycles goes on. A lot of users reported this issue and the One Plus team said they will fix the issue in later upgrades. To this date, I am facing this issue on OOS 9.0.5 in Frankfurt, Germany.
Although the notification issue is fixed in android Pie this data issue is hurting me so much! A temporary fix that I do is by restarting it gives my mobile data life of 15 minutes and then again the cycles continue.
The icon of mobile data 3g/4g stays in the notification bar, just the receiving arrow stops working.
I am thinking of rollback to Nougat. Please help me
Do you have anything important on the device
---------- Post added at 12:16 PM ---------- Previous post was at 11:52 AM ----------
Do you have anything important on the device
kallum7 said:
Do you have anything important on the device
---------- Post added at 12:16 PM ---------- Previous post was at 11:52 AM ----------
Do you have anything important on the device
Click to expand...
Click to collapse
Not much, i have made backup... why? :/
To run the unbrick tool on the device

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