Related
Certainly that can't be right.
Nevertheless, I have to say my experience getting my bricked phone (my fault entirely) replaced throught the ATT warranty dept went very well.
They even included overnight shipping, didn't require me to ship mine back 1st and included a return shipping label for my crapped out phone. I made the claim Friday and received my new phone Monday 11 am.
Well done ATT.
Congratulations!
What can you advise me to do with my bricked phone? I bought my phone from eBay and I live in Israel. I think that will not be able to replace my phone for a new one. Only if I'll send it directly to LG. But will there be something to do?
Machzelet said:
Congratulations!
What can you advise me to do with my bricked phone? I bought my phone from eBay and I live in Israel. I think that will not be able to replace my phone for a new one. Only if I'll send it directly to LG. But will there be something to do?
Click to expand...
Click to collapse
Maybe LG but ATT won't do anything for you unless your a customer. And usually warrenty is not outside of the country you got it from.
Sent from my LG-P930 using XDA App
I think this particular ATT Rep was smoking salmon...I have returned 2 already due to warranty stuff and will probably be selling the next replacement I get...the rep at my local store wasn't overly enthused with the phone and said that was the consensus.
On a lighter note they were very helpful with getting this taken care of and doing so very quickly...
scott0 said:
Certainly that can't be right.
Nevertheless, I have to say my experience getting my bricked phone (my fault entirely) replaced throught the ATT warranty dept went very well.
They even included overnight shipping, didn't require me to ship mine back 1st and included a return shipping label for my crapped out phone. I made the claim Friday and received my new phone Monday 11 am.
Well done ATT.
Click to expand...
Click to collapse
Machzelet said:
Congratulations!
What can you advise me to do with my bricked phone? I bought my phone from eBay and I live in Israel. I think that will not be able to replace my phone for a new one. Only if I'll send it directly to LG. But will there be something to do?
Click to expand...
Click to collapse
I don't have AT&T so despite living in the USA, I sent my phone directly to LG. (I use an AT&T MVNO, so I don't get support from AT&T) LG repaired it free of charge and mailed it back. So I guess LG does something right.
fishscale28 said:
I think this particular ATT Rep was smoking salmon...I have returned 2 already due to warranty stuff and will probably be selling the next replacement I get...the rep at my local store wasn't overly enthused with the phone and said that was the consensus.
On a lighter note they were very helpful with getting this taken care of and doing so very quickly...
Click to expand...
Click to collapse
what's been the issue(s) with your phones?
Generally, I tend to find local store rep's opinions to be, well, less than they should be. After using this phone for 2+ months I'm unsure why a local store rep would not communicate the benefits of this device as opposed to their lack of enthusiasm for it.
I don't think the phone is so bad...I think there are lots of great things about it. I love the screen, it has the potential to be so quick and snappy and really could be an all around awesome phone...I just realized the fact that updates were going to be a little slower towards this phone and it seemed like making any slight mod (firmware/rom wise) would work but had a much higher failure rate than I think anyone was looking for-hence my looking to move on...
The specific issues with my phone were a short or something that just hard bricked the phone without warning and without any mods...at all. It just turned off one day and nothing could ever, every be done to get it back on. Strange.... the second phone has never been quite right after installing a rom and the boot loops and not being able to reboot was kind of a turn off. Plus the speaker in the earpiece has been a bit wonky so I decided to do a warranty return and then move on from there.
And you're right...some of the reps seem to be way off from what's realistic...you can tell they definitely play favorites and seem to be very partial and unsupportive. But at least they were helpful!
kernelpan1c said:
I don't have AT&T so despite living in the USA, I sent my phone directly to LG. (I use an AT&T MVNO, so I don't get support from AT&T) LG repaired it free of charge and mailed it back. So I guess LG does something right.
Click to expand...
Click to collapse
Did you get your repaired phone back? How long did it take? Get me some tips what I need to do, where to send?
Machzelet said:
Did you get your repaired phone back? How long did it take? Get me some tips what I need to do, where to send?
Click to expand...
Click to collapse
I called LG Customer Service and told them the device wouldn't power up. (I had done a battery pull and it totally hardware bricked the device.) They had me send it to Stellar Wireless with the Repair Authorization # they gave me. I got it back within 7 business days.
scott0 said:
Certainly that can't be right.
Nevertheless, I have to say my experience getting my bricked phone (my fault entirely) replaced throught the ATT warranty dept went very well.
They even included overnight shipping, didn't require me to ship mine back 1st and included a return shipping label for my crapped out phone. I made the claim Friday and received my new phone Monday 11 am.
Well done ATT.
Click to expand...
Click to collapse
Exchanging in a store during your 30 day buyers remorse period is different than exchanging through warranty. You might have exchanged it several times in store, but to AT&T's warranty department, this is the first time. They keep track of how many warranty claims you make, once you get to a certain point they usually allow you to try something different.
As for AT&T store reps, many of them base their opinions on phones on popularity, return rate, etc. The Nitro/Optimus LTE is an awesome phone, but it isn't very popular saleswise.
Sent from my Galaxy Nexus using Tapatalk
kernelpan1c said:
I called LG Customer Service and told them the device wouldn't power up. (I had done a battery pull and it totally hardware bricked the device.) They had me send it to Stellar Wireless with the Repair Authorization # they gave me. I got it back within 7 business days.
Click to expand...
Click to collapse
One problem - I live in Israel, and in my country this device is officially not for sale. So I do not know how and where to call and send the device. I have no idea what to do.
AT&T reps were trained to lie to customers. I had to turn in my SGS2 twice for exchange, and both times I was told I was the first to exchange the SGS2.
Machzelet said:
One problem - I live in Israel, and in my country this device is officially not for sale. So I do not know how and where to call and send the device. I have no idea what to do.
Click to expand...
Click to collapse
I would go to the LG swebsite and look for a way to contact them about a warranty exchange or repair.
Sent from my LG-P930 using XDA App
In all my local forums, people keep saying their G4 has died with mainly motherboard problem, then need to go to LG to fix it, and even LG ran out of motherboard and asked a lot of them to wait for a week or two for new motherboard. All photos or anything cannot be got out and totally lost once motherboard just died. Do you have similar experience?
crunchor said:
In all my local forums, people keep saying their G4 has died with mainly motherboard problem, then need to go to LG to fix it, and even LG ran out of motherboard and asked a lot of them to wait for a week or two for new motherboard. All photos or anything cannot be got out and totally lost once motherboard just died. Do you have similar experience?
Click to expand...
Click to collapse
Just got hit by this myself..
How old were this devices?
CyberManiaK said:
How old were this devices?
Click to expand...
Click to collapse
There are reports from other carriers like Sprint and T-Mobile of similar incidents. It is effecting some devices manufactured before September 2015.
KennyG123 said:
There are reports from other carriers like Sprint and T-Mobile of similar incidents. It is effecting some devices manufactured before September 2015.
Click to expand...
Click to collapse
Dang.. my Verizon g4 is manufactured on 08/2015 :/ let's hope is unaffected. And which are the symptoms of this failure ?
CyberManiaK said:
Dang.. my Verizon g4 is manufactured on 08/2015 :/ let's hope is unaffected. And which are the symptoms of this failure ?
Click to expand...
Click to collapse
It just goes into a bootloop never to return.
KennyG123 said:
It just goes into a bootloop never to return.
Click to expand...
Click to collapse
Or in my case..bootloops and now it ll just shut down entirely after showing the LG boot logo for a few seconds..it wont do anything at all unless I pull the battery, put it back in..and then it does the same. So..for all intends and purposes this thing is dead.
Mine was a hw v1.0 manufactured in May of 15.
I'm pissed..lost a ton of pics and vids of my newborn
I had to send mine in 3 weeks ago for major overheating issues and unresponsive touchscreen. I received it back on Saturday. Overheating issues still happening, but now I can't make or receive calls. I had to send it back again. LG Customer support is awful.
Got my Verizon G4 on Nov 1.
Manufacturers Date Oct. 2015
Died 3rd week November.
Mailed back to LG and got my phone back 2 weeks later.
Still testing my repaired unit (was hoping for a replacement but no go).
Using stress test app several hours a day.
So far, OK...
EgoDogg said:
I had to send mine in 3 weeks ago for major overheating issues and unresponsive touchscreen. I received it back on Saturday. Overheating issues still happening, but now I can't make or receive calls. I had to send it back again. LG Customer support is awful.
Click to expand...
Click to collapse
As I mentioned elsewhere I'm very much done with LG. First they didn't acknowledge issues with the gps chips in many of the G2..(went thru 4 of em) and now this..on top of the touchscreen issue (which got a bit better with recent updates) something that once again seems to be down to poor quality control and is being swept under the rug. Ridiculous really.
Back to Moto, HTC or perhaps go with Samsung for the first time (somehow managed to avoid them since starting with the OG Droid) when I can upgrade again. Sucks because I really love the LG cameras in particular and the removable battery n storage.
dplane said:
As I mentioned elsewhere I'm very much done with LG. First they didn't acknowledge issues with the gps chips in many of the G2..(went thru 4 of em) and now this..on top of the touchscreen issue (which got a bit better with recent updates) something that once again seems to be down to poor quality control and is being swept under the rug. Ridiculous really.
Back to Moto, HTC or perhaps go with Samsung for the first time (somehow managed to avoid them since starting with the OG Droid) when I can upgrade again.
Click to expand...
Click to collapse
I was considering getting the Nexus 6P and selling the LG G4, but I don't think I want a phone quite that big again (previous phone was the HTC One Max). That, and if there's one thing I love about it, it's the camera which is hard to give up. The manual controls are great.
But dealing with their Customer Support is enough to take my business elsewhere going forward. My wife, sister, and I all go the LG G4 on release. Theirs ended up fine, but that's almost $2,000 in sales right there. A supervisor doesn't have the power to do overnight shipping. What BS. Over a month without my phone when you consider that I have to send it in back-to-back times. And HOPE that it comes back repaired this time.
With Verizon Wireless, just call Verizon Wireless Level 2 support at 1-866-892-7957. They will send you a Certified Like New Replacement by FedEx Express and then you either return your original phone or the new one should you not like the new one using the pre-paid shipping label. They do not care where you bought the phone as long as it's a model that Verizon Wireless sold so basically you get the 12 months manufacturers warranty. If you have Total Equipment Coverage, then the warranty is as long as you still have TEC and the phone gets sent FedEx Express Standard Overnight. You have 5 days to send a phone back to them but in reality, it's a month.
http://www.verizonwireless.com/support/certified-like-new-replacements/
Almighty1 said:
With Verizon Wireless, just call Verizon Wireless Level 2 support at 1-866-892-7957. They will send you a Certified Like New Replacement by FedEx Express and then you either return your original phone or the new one should you not like the new one using the pre-paid shipping label. They do not care where you bought the phone as long as it's a model that Verizon Wireless sold so basically you get the 12 months manufacturers warranty. If you have Total Equipment Coverage, then the warranty is as long as you still have TEC and the phone gets sent FedEx Express Standard Overnight. You have 5 days to send a phone back to them but in reality, it's a month.
http://www.verizonwireless.com/support/certified-like-new-replacements/
Click to expand...
Click to collapse
Even if we have closed the account with Verizon?
CyberManiaK said:
Even if we have closed the account with Verizon?
Click to expand...
Click to collapse
No, you have to be a current Verizon Wireless customer.
I have a G4 (VS-986) originally bought in June 2015 (and then replaced twice on the spot by Verizon when it broke on two different occasions, including another bootloop about a year ago).
I went to the LG website, looked up support, reported my purchase date, provided a PDF of my receipt, and picked one of the "Power" problems when asked what the issue was.
The website took my return immediately, gave me a prepaid shipping label, and LG fixed it in a week flat. (They replaced the mainboard; serial number is the same.) So I can confirm they are fixing phones with this problem regardless of warranty.
Here is another good thread about it:
http://forums.androidcentral.com/lg-g4/636120-kinda-official-lg-g4-bootloop-thread-37.html
So guys today the most un-thinkable happened my ex-h815 taiwan s/n 505 which i sold of yesterday in a near perfect working condition to a buyer for 210US$ got bootloop bricked stuck on LG...Got msg from him today cursing n abusing me for selling an abusive n faulty phone he looked like a poor guy too ofcourse i didnt reply his message cuz i already told him he is responsible for whatever happens after the payment ...i maybe an a***** feeling sorry for him and feeling bad for myself well its not my fault its LG's....now LG is under warranty only in taiwan not in US cux its a TWN variant he wont get fixed here in US and the buyer n his friend actually looked like couple of junkies or red necks to say they didnt knew tech stuff like i did...as per agreement i didnt gave him any warranty...i also had bought without warranty from a retail store now the original price for fixing this phone is 200US$ for motherboard replacement he wont fix it cuz he can actually buy a used G4 different models for same or even little less price even korean models to say ..i guess he will be cursing me for rest of his life ...i know karma is bad i might actually get back what i did some day as a punishment maybe LG should too for making faulty phones and putting me into this situation in the first place #neveragainLG #boycottLGfor life RIP H815 good phone ruined by LG
jinderation said:
So guys today the most un-thinkable happened my ex-h815 taiwan s/n 505 which i sold of yesterday to a buyer for 210US$ got bootloop bricked stuck on LG...Got msg from him today cursing n abusing me for selling an abusive n faulty phone he looked like a poor guy too ofcourse i didnt reply his message cuz i already told him he is responsible for whatever happens after the payment ...i maybe an a***** feeling sorry for him and feeling bad for myself well its not my fault its LG's....now LG is under warranty only in taiwan not in US cux its a TWN variant he wont get fixed here in US and guy n his friend actually looked like couple of junkies they didnt knew tech stuff like i did...as per agreement i didnt gave him any warranty...i also had bought without warranty from a retail store now the original price for fixing this phone is 200US$ for motherboard replacement he wont fix cuz he can actually buy at that price a used G4 ..i guess he will be cursing me for rest of his life ...i know karma is bad i might actually get back what i did some day as a punishment maybe LG should too for making faulty phones in the first place...#neveragainLG #boycottLGfor life RIP H815 good phone ruined by LG
Click to expand...
Click to collapse
did you come clean with him? did you told him about issue? did you told him about getting it fixed in TW.?
raptorddd said:
did you come clean with him? did you told him about issue? did you told him about getting it fixed in TW.?
Click to expand...
Click to collapse
i told him could get it fixed in taiwan cux its a taiwan other than that he checked the phone for an hour to make sure everything was ok ... i didnt even knew whether this taiwan model would bootloop cux it was already running for about a year n a month from its production date in may ...he must be a power user playing heavy games or stuff might had caused the bootloop ...in my time period i didnt used any heavy stuff on it and no i didnt told him about the bootloop issue the retail store that i bought from also didnt told me about the bootloop issue when i bought it used in February 2016
jinderation said:
i told him could get it fixed in taiwan cux its a taiwan other than that he checked the phone for an hour to make sure everything was ok ... i didnt even knew whether this taiwan model would bootloop cux it was already running for about a year n a month from its production date in may ...he must be a power user playing heavy games or stuff might had caused the bootloop ...in my time period i didnt used any heavy stuff on it and no i didnt told him about the bootloop issue the retail store that i bought from also didnt told me about the bootloop issue when i bought it used in February 2016
Click to expand...
Click to collapse
just wondering??? who would pay for shipping him right.? and how much is shipping.? at least it has warranty... thats a good thing.. nothing its lost... as long as he decides to send it to reppair i hope he gets a new unit..
raptorddd said:
just wondering??? who would pay for shipping him right.? and how much is shipping.? at least it has warranty... thats a good thing.. nothing its lost... as long as he decides to send it to reppair i hope he gets a new unit..
Click to expand...
Click to collapse
LG taiwan is not going to help him unless he goes to taiwan himself i am sure of it i had sent them an email prior to the issue of the bootloop just for checking whether they will help or not cuz i read here on xda they had the worst public relation department ever they makeup an excuse for not having the imei in their database even showing them the screenshot of IMEIINFO website they didnt reply after that i even tried calling them i had this chinese guy speaking in broken english to just factory reset the phone from recovery he avoided the bootloop question n kept saying factory reset so yea they know they make faulty phones in the end the customer is always responsible for the phone
Mine was produced in February 2016, this batch is fixed or it's still possible to get a boot loop? But in my opinion you shouldn't blame yourself, I recently bought a Longines watch for $2000 and you know what, it had a faulty chronograph, I've sent it for a warranty and I had to wait for a month but when it came back and I started the chronograph it seemed to be fixed until I tried to reset it and it wouldn't reset on 12, instead on 1 so they had to send it for a warranty once again and now 2nd month in a row I'm still waiting for it to comeback. The watch was brand new, bought from authorized Longines dealer. I saved $400 from original price because they told me that it was the last watch in stock that's why the price was lower. So in my opinion my situation is even worse compared to the guy you sold your phone to
F-L-Y-E-R said:
Mine was produced in February 2016, this batch is fixed or it's still possible to get a boot loop? But in my opinion you shouldn't blame yourself, I recently bought a Longines watch for $2000 and you know what, it had a faulty chronograph, I've sent it for a warranty and I had to wait for a month but when it came back and I started the chronograph it seemed to be fixed until I tried to reset it and it wouldn't reset on 12, instead on 1 so they had to send it for a warranty once again and now 2nd month in a row I'm still waiting for it to comeback. The watch was brand new, bought from authorized Longines dealer. I saved $400 from original price because they told me that it was the last watch in stock that's why the price was lower. So in my opinion my story is even worse compared to the guy you sold your phone to
Click to expand...
Click to collapse
true that ur losses are very heavy i dont know maybe its trend out here for big flagship overseas companies to make faulty stuff recently i heard the new Samsung Galaxy S7 has touch issue its unresponsive sometimes when typing text ...the tech guys looked into it to determine its a hardware issue i dont know why is this happening through out the world ...ur G4 is probably not going to bootloop but dont trust LG they r bunch of liars n thieves ...LG V10 has also started to have bootloop issue like the G4 since June this year bunch of phones reported on youtube ...so u never know what would happen in these korean phones...
Does anyone here know how much it costs in the UK to get the motherboard replaced out-of-warranty (to fix the bootloop issue)?
Also, if the phone is a TWN model H815, is there any chance that a new motherboard fitted in the UK will allow me to unlock the bootloader?
I don't know how much but probably too much
I think its cheaper to buy a used one on ebay
itm said:
Does anyone here know how much it costs in the UK to get the motherboard replaced out-of-warranty (to fix the bootloop issue)?
Also, if the phone is a TWN model H815, is there any chance that a new motherboard fitted in the UK will allow me to unlock the bootloader?
Click to expand...
Click to collapse
You should had searched the internet before buying the g4 make it habit next time when buying any phone dont buy it at the launch wait aleast 6 months forbthe bugs to appear n if its problematic dont buy it without warranty
Er...I bought this 7 months after it was released, at a time when there were no more reports of hardware problems than there had been for other high-end phones. The reason it's not covered by local warranty is that it's not a UK model. Hindsight is a wonderful thing. Smart-ass comments not so much.
Anyway does anyone actually have an answer to the question that I originally asked?
itm said:
Er...I bought this 7 months after it was released, at a time when there were no more reports of hardware problems than there had been for other high-end phones. The reason it's not covered by local warranty is that it's not a UK model. Hindsight is a wonderful thing. Smart-ass comments not so much.
Anyway does anyone actually have an answer to the question that I originally asked?
Click to expand...
Click to collapse
You might have old stock. What's the first 4 digits of the serial number?
I would agree with cosmos23, try and get a phone on eBay with a cracked screen because it'll be much much cheaper when you just put your screen on the eBay device or just put the eBay device motherboard into your phone. This depends on which is in better condition or easier to do.
You'll have to get a H815 EU for easy bootloader unlocking. Try and make sure the serial number is 60x.
itm said:
Does anyone here know how much it costs in the UK to get the motherboard replaced out-of-warranty (to fix the bootloop issue)?
Also, if the phone is a TWN model H815, is there any chance that a new motherboard fitted in the UK will allow me to unlock the bootloader?
Click to expand...
Click to collapse
Try calling LG Resolution Centre 01332527386 tomorrow and tell them that you would need to have motherboard replaced and ask them how much would it cost if it was out of warranty repair. They might divert you to Taiwanese support centre since this is not even EU device.
Alternatively try 01233 619320 which is the actual repair centre (for LG and looks like many other companies) as that is where they send the phones for repair:
SBE Ltd
Beaver Business Park
Ashford, Kent
TN23 7SH
Though in general 2 things to keep in mind: LG haven't been able to get motherboards for over a month now and the service of this company might be one of the worst in the UK so make a decision wisely. Be prepared that it is going to cost time and money (a lot of both). Don't worry about bootloader now as that will be the least of your concerns once you get with any of those people in touch. Good luck and let us know how you get on.
htr5 said:
You might have old stock. What's the first 4 digits of the serial number?
I would agree with cosmos23, try and get a phone on eBay with a cracked screen because it'll be much much cheaper when you just put your screen on the eBay device or just put the eBay device motherboard into your phone. This depends on which is in better condition or easier to do.
You'll have to get a H815 EU for easy bootloader unlocking. Try and make sure the serial number is 60x.
Click to expand...
Click to collapse
The serial number is 505K*, so I was doomed from the start I guess. Many thanks for the suggestion - that makes alot of sense. I'm struggling to decide on what to do next. Buying a used G4 would cost around £180 and that too may start bootlooping within a month of me buying it (I'm not sure whether even the 6* serial motherboards will prove to be reliable in the long run). I thought about buying a G5, but the USB-C adapter would be a pain in the neck as I have a ton of chargers and cables in various locations which would all require adapters. Plus the G5 doesn't have the multi-window feature, which I use alot in the car. Plus the G5 would be another £100-150. Plus the G5 might develop the some sort of bootlooping issues as the G4 over time - it's still quite new to the market. Plus my G4 accessories would be redundant (LG spare battery kit and a battery/charging case).
A removable battery is a must, so my choices are limited. I've looked at the Galaxy Note 4 but the camera is nowhere near as good in low light, and flash photography is terrible on the Note 4. Decisions, decisions.....
gedas5 said:
Try calling LG Resolution Centre 01332527386 tomorrow and tell them that you would need to have motherboard replaced and ask them how much would it cost if it was out of warranty repair. They might divert you to Taiwanese support centre since this is not even EU device.
Alternatively try 01233 619320 which is the actual repair centre (for LG and looks like many other companies) as that is where they send the phones for repair:
SBE Ltd
Beaver Business Park
Ashford, Kent
TN23 7SH
Though in general 2 things to keep in mind: LG haven't been able to get motherboards for over a month now and the service of this company might be one of the worst in the UK so make a decision wisely. Be prepared that it is going to cost time and money (a lot of both). Don't worry about bootloader now as that will be the least of your concerns once you get with any of those people in touch. Good luck and let us know how you get on.
Click to expand...
Click to collapse
Many thanks for that info. I did call the main LG support number (0344***) on Wednesday. They were too busy to deal with my query so promised me a call back in 24-48 hours. I'm still waiting. I'll certainly give those two other numbers a try though. I might also ask SBE how much they would charge to transplant a screen to a "good" host/motherboard.
itm said:
The serial number is 505K*, so I was doomed from the start I guess. Many thanks for the suggestion - that makes alot of sense. I'm struggling to decide on what to do next. Buying a used G4 would cost around £180 and that too may start bootlooping within a month of me buying it (I'm not sure whether even the 6* serial motherboards will prove to be reliable in the long run).
Click to expand...
Click to collapse
I see your point. The cheapest option is to put your working screen on a cracked screen device. These will be bootloop free but may not be bootloader unlockable. I'd get an Axon 7 if buying a phone now. http://m.ebay.co.uk/sch/i.html?_nkw...313.TR0.TRC0.Xlg+g4+cracked&sqp=lg+g4+cracked
htr5 said:
I see your point. The cheapest option is to put your working screen on a cracked screen device. These will be bootloop free but may not be bootloader unlockable. I'd get an Axon 7 if buying a phone now. http://m.ebay.co.uk/sch/i.html?_nkw...313.TR0.TRC0.Xlg+g4+cracked&sqp=lg+g4+cracked
Click to expand...
Click to collapse
Yes I'll keep an eye open for G4s with cracked screens (and serial nos > 600).
I've been reading about the Axon 7 - looks like a great device. If only it had a removable battery :0(
Good luck with SBE. They have my phone now since 29/07 and does't even answer my emails. Mine is bootlooping as well but in warranty. Maybe they will act nicer way for a paid job.
Sent from my EVA-L09 using Tapatalk
thefiqs said:
Good luck with SBE. They have my phone now since 29/07 and does't even answer my emails. Mine is bootlooping as well but in warranty. Maybe they will act nicer way for a paid job.
Sent from my EVA-L09 using Tapatalk
Click to expand...
Click to collapse
Hmmm...I see what you mean. I tried calling them this morning but gave up after 30 mins on hold. Tried the LG number and they said they'd call me back (again). I'm not holding my breath.....
thefiqs said:
Good luck with SBE. They have my phone now since 29/07 and does't even answer my emails. Mine is bootlooping as well but in warranty. Maybe they will act nicer way for a paid job.
Sent from my EVA-L09 using Tapatalk
Click to expand...
Click to collapse
Did you call LG support? My phone is with LG (repair subcontractor). Repair under warranty. They got my phone on Aug. 11th and I was told it shows up in the system as motherboard replaced on 15/8, but I am still to receive it.
Called up LG yesterday, and was told they won't chase it up unless 14 working days pass since they received it.
Did you call LG? What did they tell you?
thefiqs said:
Good luck with SBE. They have my phone now since 29/07 and does't even answer my emails. Mine is bootlooping as well but in warranty. Maybe they will act nicer way for a paid job.
Sent from my EVA-L09 using Tapatalk
Click to expand...
Click to collapse
zonkkk said:
Did you call LG support? My phone is with LG (repair subcontractor). Repair under warranty. They got my phone on Aug. 11th and I was told it shows up in the system as motherboard replaced on 15/8, but I am still to receive it.
Called up LG yesterday, and was told they won't chase it up unless 14 working days pass since they received it.
Did you call LG? What did they tell you?
Click to expand...
Click to collapse
Yes I called LG Support twice - once on Thursday Aug 18th (i.e. a week ago), then again on Monday Aug 22nd. On both occasions I was told that they would call me back within 24-48 hours.
itm said:
Yes I called LG Support twice - once on Thursday Aug 18th (i.e. a week ago), then again on Monday Aug 22nd. On both occasions I was told that they would call me back within 24-48 hours.
Click to expand...
Click to collapse
That means you got to the overflow line. Keep calling back until you ger to support or ask them (the overflow line people) to give you an update. They have access to the system.
zonkkk said:
That means you got to the overflow line. Keep calling back until you ger to support or ask them (the overflow line people) to give you an update. They have access to the system.
Click to expand...
Click to collapse
Yes I think that was how they answered the call. I'll try again tomorrow for the 3rd time.....
zonkkk said:
Did you call LG support? My phone is with LG (repair subcontractor). Repair under warranty. They got my phone on Aug. 11th and I was told it shows up in the system as motherboard replaced on 15/8, but I am still to receive it.
Called up LG yesterday, and was told they won't chase it up unless 14 working days pass since they received it.
Did you call LG? What did they tell you?
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No I'm not. Got a reply from the contractor, it is BS btw. So as long as I don't even know, I can't even find my rights or what's LG's repair policy, they will just lie and equivocate. Oh and considering what other ppl are telling about call backs etc.
So first I need to find out officially how long does it takes to repair. Or have to be repaired.
Answer from SBE.
Unfortunately we are experiencing technical issues* and this has caused a build up in processing handsets for repair. Please be reassured we are working to resolve this issue.
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---------- Post added at 01:45 PM ---------- Previous post was at 01:08 PM ----------
Okay so I just phoned up LG. They don't know why does it takes so long and promised a call back on tuesday cuz of bank holiday monday. And about repair policy it shouldn't takes more than 10-14 working days.
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My phone was delivered back to me from warranty repair exactly on the 14th working day since they received it. Seems OK so far.
I have also received a reply to a Support Request regarding this via the Support Form on their website... they took a month to reply... something along the liens of: Sorry we're so late replying, if you still need help with this please contact us...
Says all about their respect for their customers...
The cost is £110 from the LG repair centre place..... never buying anything with LG on it again or anything made by them both my LGg2 and G4 died doing nothing special not even playing games....
sbe are shocking if you call lg they have there own repair centre too use that
gedas5 said:
Try calling LG Resolution Centre 01332527386 tomorrow and tell them that you would need to have motherboard replaced and ask them how much would it cost if it was out of warranty repair. They might divert you to Taiwanese support centre since this is not even EU device.
Alternatively try 01233 619320 which is the actual repair centre (for LG and looks like many other companies) as that is where they send the phones for repair:
SBE Ltd
Beaver Business Park
Ashford, Kent
TN23 7SH
Though in general 2 things to keep in mind: LG haven't been able to get motherboards for over a month now and the service of this company might be one of the worst in the UK so make a decision wisely. Be prepared that it is going to cost time and money (a lot of both). Don't worry about bootloader now as that will be the least of your concerns once you get with any of those people in touch. Good luck and let us know how you get on.
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Verizon LG G4 purchased right after release in 2015. Bootlooped last Monday 10/10, replacement arrived Saturday through Verizon's service center in Texas. Serial number on replacement starts with 506, which I believe means assembled June 2015. I presume it was refurbished due to motherboard failure associated with bootloop.
I don't have a landline and the lack of a smartphone last week was damaging to my business and personal life. I need to know if the replacement G4 models are reliable or not.
If I get rid of the G4 preferences are either HTC 10 or Google Pixel. Would wait for reviews if the Pixel. Verizon currently offers $300 credit if I trade the G4 in for either of these.
htcnext said:
Verizon LG G4 purchased right after release in 2015. Bootlooped last Monday 10/10, replacement arrived Saturday through Verizon's service center in Texas. Serial number on replacement starts with 506, which I believe means assembled June 2015. I presume it was refurbished due to motherboard failure associated with bootloop.
I don't have a landline and the lack of a smartphone last week was damaging to my business and personal life. I need to know if the replacement G4 models are reliable or not.
If I get rid of the G4 preferences are either HTC 10 or Google Pixel. Would wait for reviews if the Pixel. Verizon currently offers $300 credit if I trade the G4 in for either of these.
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I would go for a Pixel. G4 is great phone but Pixel is the only phone I would trade me G4 for
Wysłane z mojego LG-H815 przy użyciu Tapatalka
htcnext said:
Verizon LG G4 purchased right after release in 2015. Bootlooped last Monday 10/10, replacement arrived Saturday through Verizon's service center in Texas. Serial number on replacement starts with 506, which I believe means assembled June 2015. I presume it was refurbished due to motherboard failure associated with bootloop.
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When does your warranty run out ?
I don't have a landline and the lack of a smartphone last week was damaging to my business and personal life. I need to know if the replacement G4 models are reliable or not.
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Click to collapse
Can't say. There are people who've had problems with refurbs just months after. A better option is if they replace the motherboard with new instead of refurb. serial would start with 6 in that case.
Do you have the option to ask for that instead? ie send it back in again and have them put a new board in. More reliable than a refurb.
Anyone on a refurb want to post if their phone has been good for several months ?
If I get rid of the G4 preferences are either HTC 10 or Google Pixel. Would wait for reviews if the Pixel. Verizon currently offers $300 credit if I trade the G4 in for either of these.
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I'd have a backup phone at all times, just good practice. problems can happen any time, you could lose it or have it stolen.
One Twelve said:
When does your warranty run out ?
Can't say. There are people who've had problems with refurbs just months after. A better option is if they replace the motherboard with new instead of refurb. serial would start with 6 in that case.
Do you have the option to ask for that instead? ie send it back in again and have them put a new board in. More reliable than a refurb.
Anyone on a refurb want to post if their phone has been good for several months ?
I'd have a backup phone at all times, just good practice. problems can happen any time, you could lose it or have it stolen.
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I do not think Verizon would be willing to replace the unit again unless it fails. Since I purchased the unit at its release in June 2015, technically the warranty had expired when the bootloop happened last week. For US customers I believe the policy is for Verizon to replace devices due to the defect even beyond warranty period. Also, I asked and was told the warranty on the replacement device is 12 months. My latest idea is to play lots of demanding games like Riptide GP and Real Racing 3 to stress test it. Perhaps this will reveal if the hardware is faulty. If the replacement device bootloops I plan to ask Verizon for a different device.
Keeping a spare Android phone around is something I had not considered before. Too bad, wife switched to iPhone recently and we sold her old HTC one M8. I should have kept that one.
I'm in the same situation. Although mine hasn't bootlooped yet. It has randomly rebooted at least twice in the past three days since doing a software update where the phone got very hot. I just want it fixed or replaced before it starts bootlooping.
I'm considering calling Verizon and asking them if they can replace the phone with something else with no charge to me. I'm pretty sure that they can give me a refurbished G4. But there's no guarantee that it won't experience the same problem.
If I go through Lg, it could take up to a week and half and I really can't go that long without a phone. LG told me to go to my carrier and ask for a loaner phone while I send this one in to have the main board replaced.
I'm pretty confident that LG will fix it, but Verizon I'm not so sure about.
I also bought this phone on Swappa brand new. I also don't have any insurance on it. These two reason alone don't give me much hope that Verizon is going to help me. And also because I'm paying payments to them and it's not the original phone that I started the payments on.
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So an update.
I called Verizon and they ran diagnostics on my phone over the phone. They said my battery temp seemed slightly high. They gave me instructions on how to diagnose it further.
First they said to reboot into safe mode. Basically you hold down the power button, then long press power off. Then you get a pop up to boot into safe mode. This is so you can rule out any third party apps causing the issues. This limits you to use only the apps that came installed on it. I thought to myself, how in the world am I going to be able to use this phone enough to replicate it rebooting. Sure enough when I went to charge the phone, I opened up chrome to browse around all while listening to music and it rebooted by itself. So that rules out any apps causing it. So the next step is to take it into a Verizon location, not a retail store, and they can give me a warranty replacement. The reason they told me to try it in safe mode was if they replaced it and there wasn't anything wrong with the hardware, they would charge me. This way they can replace it for free.
The guy that I talked to was super helpful and understanding. It was the best service I've ever received from them. I was even behind in my payments, and he didn't even pressure me into making a payment.
I also asked if it would be possible to get my phone replaced with something different. He said if they replace my G4 twice, then they would more than likely be able to get me into a different phone. I told him I totally understood and that I wasn't just trying to get a new phone. I shared with him my apprehension in getting another G4 because it's likely to happen again.
So, once I'm able to make a payment to get my bill current, I'll be heading into a Verizon location and hopefully be walking out with a replacement G4.
And I was worried that they wouldn't even work with me because I didn't buy my phone from them or another big retailer.
Just thought I'd share my experience in case anyone is interested in knowing what the options are.
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I can't speak for the replacement G4s but I will say that I sent mine (Verizon version) in to LG about 6 or 7 months ago and they did the motherboard swap (or however they fix the boot loop) and I've had no issues with it since. Getting it fixed was free as well since LG had fully acknowledged there was a hardware problem.
Mine bootlooped two days ago and I went to a Verizon store and they ordered a warranty replacement that I received the very next day. It's working great so far. The phone looks brand new. They just sent me the phone. No battery, back cover or charger. But it seems like performance is quicker and battery life seems to be better and more consistent.
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