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I am having an issue with updating a Red AT&T Galaxy Siii OTA. I am not rooted (and have never been rooted on this phone), running stock ROM, currently on baseband I747UCLG1. Everytime I try to update OTA manually, I get an error that says, "Communication Failed. The server is currently unavailable. Your device will automatically check for updates within the next 48 hours."
I have also noticed a few others in the update thread having the same issue, but I haven't seen a solution posted. That thread is mostly about issues with updating on a rooted phone, so I thought I would start a new thread focused on this issue.
I have tried the following:
1. Tried on more than one wifi network to eliminate possibility that there is any issue with my network.
2. Cleared the AT&T Update application cache and tried again - multiple times.
3. Did a full factory reset, and tried again.
None of these has resulted in me being able to update OTA. Are there any others out there like me? Has anyone found a solution yet?
robertlewisca said:
I am having an issue with updating a Red AT&T Galaxy Siii OTA. I am not rooted (and have never been rooted on this phone), running stock ROM, currently on baseband I747UCLG1. Everytime I try to update OTA manually, I get an error that says, "Communication Failed. The server is currently unavailable. Your device will automatically check for updates within the next 48 hours."
I have also noticed a few others in the update thread having the same issue, but I haven't seen a solution posted. That thread is mostly about issues with updating on a rooted phone, so I thought I would start a new thread focused on this issue.
I have tried the following:
1. Tried on more than one wifi network to eliminate possibility that there is any issue with my network.
2. Cleared the AT&T Update application cache and tried again - multiple times.
3. Did a full factory reset, and tried again.
None of these has resulted in me being able to update OTA. Are there any others out there like me? Has anyone found a solution yet?
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I was having the same exact problem. I even changed phones thru warranty. The new phone did the same thing. New SIM card didn't help. I had a guy at tech support to push the update to me.
I am having mine replaced under warranty as well. I hope it ultimately fixes the problem. What I don't want is to have to contact AT&T tech support every time there is an update and ask them to 'push' it to me - then have to explain the entire issue over again, and be forced to go through their trouble-shooting again which includes them insisting I do a factory reset.
Is there anyone else out there having this issue? I would like to get a sense for whether this is pretty isolated, or whether it's a bit more common.
IDK, co-worker with a Skyrocket has had the same issue, but he doesn't care about the update, so he hasn't bothered to get it resolved.
If I didn't have a red GS3, I could goof around and tell you that is what the problem is...
Actually, if it were me having the issue, I'd walk into AT&T and have their guys mess around with it. No telling why some have more issues than others.
robertlewisca said:
I am having mine replaced under warranty as well. I hope it ultimately fixes the problem. What I don't want is to have to contact AT&T tech support every time there is an update and ask them to 'push' it to me - then have to explain the entire issue over again, and be forced to go through their trouble-shooting again which includes them insisting I do a factory reset.
Is there anyone else out there having this issue? I would like to get a sense for whether this is pretty isolated, or whether it's a bit more common.
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i had the exact issue went to att yesterday and tried a new sim card, but that didnt work. i tried everything you did with no suck luck. the want to warranty out my phone but im not dealing with them again so i just rooted and flashed it. i also have the red one... maybe its just this color since it came out later with a different baseband version?
Not really a solution but you could install this http://forum.xda-developers.com/showthread.php?t=1902178 to be fully stock LH9 with Root. Or use the OTA zip from here http://forum.xda-developers.com/showthread.php?t=1896773.
aboveusonlysky said:
i had the exact issue went to att yesterday and tried a new sim card, but that didnt work. i tried everything you did with no suck luck. the want to warranty out my phone but im not dealing with them again so i just rooted and flashed it. i also have the red one... maybe its just this color since it came out later with a different baseband version?
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Click to collapse
No, It's not just because it's red, regardless of their original baseband versions.
Otherwise, I wouldn't have been able to update.
78c10 said:
No, It's not just because it's red, regardless of their original baseband versions.
Otherwise, I wouldn't have been able to update.
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Click to collapse
You mention in your signature that your phone is rooted. So, did you update OTA then root, or did you update after rooting through some other method? The challenge some of us are having is that we are not rooted, and cannot update OTA because of the 'server error' it gives us everytime we try.
Problem Solved - for me at least
Well, the problem is solved for me, and I thought I would share what I found out here in hopes it helps someone else.
First, I had the phone replaced under warranty. It appears to be a brand new phone. When I received the new phone, I started it up, went through the normal startup stuff - entered my Google account information, it backed up my info and settings. Before I loaded any apps, I went straight to the update screen, and tried to check for an update. I again got the 'communication failed' error. Bummer.
So, then, I did a factory reset on the new phone, but this time instead of entering the initial Google account info on the startup screens, I skipped through all of the initial screens, got to the home screen, then went straight to the update screen - and this time it worked! So, it must be something to do with the initial screens, and entering Google account information that caused the problem.
Then, I got to thinking - perhaps this might work on my old phone too. Since I just got the warranty phone today, I still had my old phone (which needs to be sent back). So, I did a factory reset on it, skipped all of the initial screens where it asks for Google account information, and it still didn't work on the old phone. So, I'm not sure what the original issue was.
By the way, after the update installed on the new phone, and I went through and entered all of the Google account settings, and then checked for the update again, and there was no error.
So, perhaps this might be helpful for others?
Hey guys I've had this issue where regardless of what music app I use, a few seconds after I turn my screen off (i.e. lock the device) the music will stop playing until I turn it back on.
Anyone have any idea why? I'm on version 10e (latest according to PC Suite and OTA Checker), and I'm stock unrooted.
Other than that the phone's been amazing and blazing fast, even outspeeding my M8 GPE sometimes
Sent from my LG G3 Cat.6 using Tapatalk
Also, when charging, this problem doesn't occur. This further adds to the mystery...
Also, it happens if I have music local or streaming, so that rules out network issues.
Sent from my LG G3 Cat.6 using Tapatalk
UPDATE: OK so after messing with about every single setting on the phone, I tried switching it back to Dalvik. Fixed everything 100%. Whole phone is faster, from opening apps to web pages.
Very strange... Not sure why there would be so much ART incompatibility, but I guess it's 4.4.2 and not .3 or .4. If anyone else has has this problem (including an inability to wake the phone up without a few tries), check your RunTime. I'm hoping it'll be better next update, but for now this'll have to do.
Sent from my LG G3 Cat.6 using Tapatalk
SolarTrans said:
UPDATE: OK so after messing with about every single setting on the phone, I tried switching it back to Dalvik. Fixed everything 100%. Whole phone is faster, from opening apps to web pages.
Very strange... Not sure why there would be so much ART incompatibility, but I guess it's 4.4.2 and not .3 or .4. If anyone else has has this problem (including an inability to wake the phone up without a few tries), check your RunTime. I'm hoping it'll be better next update, but for now this'll have to do.
Sent from my LG G3 Cat.6 using Tapatalk
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Hi there!
I have exactly the same problem since I updated the phone to Lollipop (D85520A) but before that I didn't have that problem. Firstly I found this when I updated to D85519H and then I performed another update to the current version (D85520A) and it didn't help. The smartphone is way better, but this problem is really ennoying me.
ART is not available on Lollipop and my phone went only for one day to ART mode and it was a pain in the ass (when I still had 4.4.2) and then I switched back to normal.
I am thinking about to a factory reset and reinstall Android 5.0 on CSE mode AGAIN and see what happens, but I think it won't help at all.
Do you have any idea of what could I do in order to solve this problem?
Thank you in advance.
Fixed
Hi there!
Just a short update.
Like I mentioned before, I got this problem when I updated my phone with the new Lollipop FW (D85519H) and then I tried to perform another update using the D85520A but the problem was still there. So I believe that the update didn't fix the issue from the previous update so I performed another clean update using the same last one and the problem disappeared.
Thank you anyway.
juansavage said:
Hi there!
Just a short update.
Like I mentioned before, I got this problem when I updated my phone with the new Lollipop FW (D85519H) and then I tried to perform another update using the D85520A but the problem was still there. So I believe that the update didn't fix the issue from the previous update so I performed another clean update using the same last one and the problem disappeared.
Thank you anyway.
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I have the same problem. What do you mean by "clean update"?
ZHENURIK said:
I have the same problem. What do you mean by "clean update"?
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Click to collapse
Probably CSE flash with this method: http://forum.xda-developers.com/showthread.php?t=2785089
Hello friends. I need to explain this problem:
When I bought my phone for the first time, I remember when I made it a full wipe from shortcuts on the phone's buttons, LG applications are maintained.
Now after having rooted my phone, installed TWRP and have installed several roms, I have decided to re-stock with KDZ.
But the problem is that after having flashed the KDZ, LG applications has disappeared.
I'll put screenshot after performing a restore kdz:
***SOLVED***
Flashing original TOT Firmware contains complete firmware.
KDZ not contain all firmware.
I had a similar issue as yours back on my Galaxy s4, except it was the carrier apps (bell) that would be missing, and I also wouldn't get the "LTE" icon after a stock firmware flash if I was going from a rom that didn't already have the icon (weird I know).
Anyways I was able to fix the issue by doing a SECOND flash EVERYTIME I went back to stock rom.
I flashed 100's of times on my s4 and EVERYTIME I went back to stock I had to do 2 flashes or I would have "missing apps"
I never had this issue with my g3 yet, but I haven't tried to go back to stock yet since changing to cloudy rom.
I don't know if this fix will work for the g3 like it did on my s4, but it can't hurt to try.
Amb669 said:
I had a similar issue as yours back on my Galaxy s4, except it was the carrier apps (bell) that would be missing, and I also wouldn't get the "LTE" icon after a stock firmware flash if I was going from a rom that didn't already have the icon (weird I know).
Anyways I was able to fix the issue by doing a SECOND flash EVERYTIME I went back to stock rom.
I flashed 100's of times on my s4 and EVERYTIME I went back to stock I had to do 2 flashes or I would have "missing apps"
I never had this issue with my g3 yet, but I haven't tried to go back to stock yet since changing to cloudy rom.
I don't know if this fix will work for the g3 like it did on my s4, but it can't hurt to try.
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Click to collapse
exactly this happened to me when I try to install the ROM Cloudy, when I want to go back to stock with kdz, the LG system applications disappeared.
My question is this?
The KDZ not come with these pre-installed applications?
It is out of reach of KDZ, it will be in another folder outside SYSTEM.
It's strange, now my question is that will not see problems in an OTA update.
LOL, that strangest problem. :silly:
Solved Mystery...... Flash TOT contains complete stock firmware. :good:
KDZ not contain all firmware.
is anyone having the same issue as me,
i came from kitkat and flashed v20h stock rom and supersu as per the instructions, everything works fine except my lg apps such as quickmemo+ and lg remote cannot be downloaded using the update centre,
i managed to find the apk and install, and it just doesn't let me update them either,
anyone had this problem before?
Same Boat.
Any solutions? I have the same problems after flashing to Lollipop also. However, I did make a mistake of wiping "internal storage." This is the glitch after that screwup. I resolved the other issues (no softkeys and no notification bar) by flashing Kitkat THEN LP. This issue remains, so I restored LG apps from Ti backups. but they will NOT download and/or update. They do work.
This all started because my 1st LP flash self destructed. It kinda feels like a permission thing. I am hesitant to do another reset (the right one). But I don't want to go forward until I fix this. I think the reset must do something to the LG App Updates app when you fist boot. I think it must see some stuff from internal storage that I had zapped. Since it was't there and now fails.
I know we can't be only two. problem seems rare though. So far.
As we all know there is touch issue when our phone is at charging state, but I was able to get it resolved with help of Lenovo service center
Last month I had installed ViperOs on my phone but due to network issue I rolled back to stock ROM from TWRP backup.
After this my phones screen started blacking out and LED light On only when I was on data.
So I flashed stock Indian ROM which found on zukfans.eu using QFIL, but still the issue didn't resolved. So I took my phone to the service center as it was under warranty and also I was back on stock ROM with boot-loader locked.
After inspecting my phone, they said there is an issue with touch panel and needs to get replaced. After 1 week they replaced my phone screen and since then the touch issue is resolved on my phone.
Whoever is having the same issue, I think you should try this out if your phone is under warranty.
kevinp1992 said:
After inspecting my phone, they said there is an issue with touch panel and needs to get replaced. After 1 week they replaced my phone screen and since then the touch issue is resolved on my phone.
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Yes, I remember the touch issue with stock Indian 2.5 ZUI. But even since switching to custom rom, I have totally forgot about that. Tried a few ROMs, none of the custom rom is having this issue for me. Presently running AiCP 13.1 Latest along with nameless R17.