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I applied the OTA update and every time an app tries to use GPS my phone restarts. The GPS icon blinks about 3 times then the phone turns off. I disabled GPS and still have 'find by WiFi' on and Google Maps gets pretty close. I also did a master reset and formatted my SD card. Last ditch effort I updated my PRL and profile. No dice.
Other thoughts: Amazing phone and I want 2.2.
Sent from my PC36100 using XDA App
I believe (using the GPS for 2 days with no crash) I was able to fix it by going into the bootloader [power button and volume down] and selecting "clear storage". My guess is that doing a master reset from withing the phone didn't clear everything.
Exchange your phone
I have had the same problem. A week ago monday after Sprint pushed OTA update phone worked even better than when I first purchased. For two days that was, I recieved a gmail, opened through notifications and from that moment on my phone has become a nice musical lit-up papper weight. I had a Hero before and NEVER had a crash or reboot. My Touch Pro was another story. I have done now 3 hard resets. After number two I only installed updates to Sprints bloatware(sprint nav) and google branded apps. Two days later I recieved a google-talk message and uppon opening it, it all started over again. I can reproduce this rebooting by launching any gps software with gps set to on. Sprint nav not only causes reboot but wipes credentials that you enter when you first launch app. I can launch gps programs if the GPS settings are ALL turned off(both switches). Of course I have to log into Sprint Nav again after every crash. I thought this was fixed after my last hard reset, I have not downloaded anything (no root)or installed any apps since my last reset. I just got past my 30 day but I am going to RAISE HELL later today, obvously this is unacceptable in a new phone(flagship), SPRINT and HTC were notified last week. They did take notes but they are going to try to get me to submit a claim rather than exchange. Neither Sprint or HTC seem to know shi* about this rebooting issue. Obvousily nobody checks sprint user forums. I urge anyone with crashing/rebooting to take back for exchange. Do not waste time trying to fix yourself. I fixed myself 3 times only for the random rebooting to come back within 48 hours. No 3rd party apps other than Sprint(I was afraid to download anymore). I won't even talk about the screen splitting from the base of the phone, I doubt they know anything about this issue either. So my state-of-the-art smartphone is now a 4g less, crappy 3g service, non functional gps, musical (splash screen) papperweight. This was the only phone that I have waited very impatient for and this whole experience has left a VERY bad taste in my mouth. They even screwed the launch of this device. Best Buy and Radio Shack were the only ones taking preorders and Sprint screwed the activation and provisioning up the day of launch as well. I wish I could hate this phone, I would terminate service with Sprint after this experience.
im runing OMJ 1.6 which inclues lastest OTA and and last night i opened maps it asked me to turn on gps and when i did i had constant force closes had to take the battery out to make it stop, couldnt do anything because everytime i did force close it reloaded the system but force close again.
I have had this issue since I got my phone June 5, anything that requires the gps shuts down the phone. I have been waiting for a replacement phone from Radioshack for 3 weeks. I have tried resets, updates with no luck. A local Sprint tech looked at it and told me he thought it was a hardware problem with my phone.
UPDATE
This morn I took to a Sprint repair center. After looking at the device she said that there was water damage and that the stickers had turned red. She also said she found the GPS reciever loose and soldered it back. Funny thing is is that me EVO has never been dropped or near water except for the spray that was used for my invisasheild. I was extremely careful about the aplication, in fact I screwed up because the first application wasn't wet enough. Also I have a PRO2 and Hero as well and as you prob know the batteries are interchangeable. As a result I am constantly swapping batteries because my EVO loves to kill batteries pretty quickly. I think I wold have caught the stickers turning. Also with all the problems I know I have looked to see if there was water damage. Of coure she never produced the stickers and they have now been removed. As I right this right now I am waiting for my EVO to reboot again. NOW I HAVE NO SOUND AND HAD TO HARD RESET MY PHONE! Oh and the repair person said I had too many Apps as well. I brought the phone in this morning with its default settings and apps. If there are too many apps than thats your fault not mine. I am soooo pissed about this whole experience, it's got to the point that I am actualy starting to laugh because Sprint seems so incompetent.
This afternoon I was showing my phone to a client and I launched the normal GPS apps, Google maps, Navigation, GPS Status and CarLocator. As soon as I enabled geotagging on my phone crashed/rebooted. To fix it I went to the bootloder and cleared the storage so that everything would go to stock settings. So far I haven't had a crash yet. I can handle not having geotagging as long as everything else works. Though it is a great feature to have .
Now my phone restarts even though geotagging is off. Anyone know of I can reflash my Evo though the HTC rom manager on a computer? I think putting the default rom would narrow it down to hardware or software.
I did hard-reset on Friday morning and installed all of my apps and then some, but did not install wheatherbug elite which worked fine on my Hero and worked fine on EVO for three weeks prior to Sprints OTA. So far so good,wil post results in fuure. No reboots so far and its been over 38 hours. I read on another forum that WB does not release GPS even after uninstall. Will post results in a day or two.If this is the fix by sprint/htc than give me back my phone with no updates!
???????
Ok, right after I posted my last post I recieved a phone call, durring wich the battery died. I replaced battery with a fresh one, powered on, launched sprint nav, and it rebooted. **** so much for the weatherbug idea..... After reboot I launched google maps, again reboot. I have not installed any apps since noon friday. I have played around non stop with ALL the apps and settings and have not changed anything since friday afternoon. Its 1:15 Sunday morning and nothing has changed on my phone for around 36 hours! Is this a software problem or hardware problem? Software problem means I will wait untll sprint fixes their update wich seems to me caused all this or is it a hardware issue that I need to figure some way to replace even though no EVO's can be found?
Spoke to HTC this morn, htc says that this is a known issue affecting some of their customers and that the carrier (Sprint) should have replaced it already. Even though I bought at Radio Shack. Because sprint has acted so unbelievably incompetent HTC is going to send a new unit in 4-5 days. So anyone having GPS problems and did the OTA should have their phone replaced. Those are not my words but HTC's. Also she explained that my first call for help should be HTC not Sprint. She claims she could trouble shoot better than Sprint. Also advised that Sprint tecs are worthless. I could have told her that.
Evo reboot fixed
-------SOLUTION FOUND-----------EVO REBOOT---------------GPS REBOOT-----------
Step one, call Sprint and get your msl code (unlock code).
Step two open the phone dialer and press “##GPSCLRX#
Step three input the code given to you from sprint (phone will reboot in 20 seconds)
Then launch your GPS programs and you will notice they work (at least for moment)
I will keep my codes on hand for the more than likely event that after 24 hours of use it probably will reoccur all over again.
I am on my second EVO now and I have painstaking already gone through all the hard resets and troubleshooting apps. Repair store and service calls to both Sprint and HTC as well. This is the first time I have gotten the phone to work after the GPS reboots without a hard reset.
-------SOLUTION FOUND-----------EVO REBOOT---------------GPS REBOOT-----------
Step one, call Sprint and get your msl code (unlock code).
Step two open the phone dialer and press “##GPSCLRX#
Step three input the code given to you from sprint (phone will reboot in 20 seconds)
Then launch your GPS programs and you will notice they work (at least for moment)
I will keep my codes on hand for the more than likely event that after 24 hours of use it probably will reoccur all over again.
I am on my second EVO now and I have painstaking already gone through all the hard resets and troubleshooting apps. Repair store and service calls to both Sprint and HTC as well. This is the first time I have gotten the phone to work after the GPS reboots without a hard reset.
Woke up this morning and to my avail the rear facing camera is not working. The front camera works fine, but the rear camera has a black screen and after about 3 to 5 seconds the error message pops up and the camera app shuts down. I've tried everything but a factory reset to fix it; called LG for basic support, deleted snapchat (as I know this app is all jacked up on the G4), looked up old solutions for the same issue on G3 variant, all to no avail. Also, I tried running google camera and when that starts up I get the message "Can't connect to the camera."
No apps have updated. Last night before I went to bed it was working perfectly fine.
I've been scouring the net about this happening on the G4, I've seen a couple posts (one of them was posted just today as well) about the issue.
I guess the only next step is to do a factory reset (UGH.) So I guess I'm asking 2-3 questions: A) Has this happened to you, and if so, any solutions? B) What to the best FREE back up software for the factory reset.
BTW, I am on a Verizon Best Buy model..
Thaaaaanks!
Have you tried wiping camera data?
Use the built in LG Backup tool.
Sent From My LG G4
Same thing happened to me. I restarted the phone, cleared the cache, factory reset, ran it in safe mode, etc... but nothing worked. I just went to the Verizon store and exchanged the phone. My phone right now is working fine.
You can always open the back and see if the ribbon came loose off of the board. It'll take like 5 minutes to do and if that's the issue, you'll avoid having to factory reset and exchange and all...
Sent From My LG G4
Rydah805 said:
You can always open the back and see if the ribbon came loose off of the board. It'll take like 5 minutes to do and if that's the issue, you'll avoid having to factory reset and exchange and all...
Sent From My LG G4
Click to expand...
Click to collapse
Ya, I checked everything. It seems like the camera went out. Did a complete factory reset and back up and the camera is doing the same thing. Even the backup lost a BUNCH of data I had on it. What a shame. Had the phone about 2 months and the camera goes out....hardly used the camera much, maybe once a day. And if it goes this quickly..............do I smell a note 5 in my future?
ghostbustaj said:
A) Has this happened to you, and if so, any solutions?
Click to expand...
Click to collapse
I can tell you my experience with the K zoom. when i got a similar message.
I decided i wanted to rearrange the way the different modes were displayed, instead of one line and scrolling have them display in a grid. There was an option. Did that and all looked good. Went to a party a few hours later and kept getting this message. no modes were available except auto.
So whatver photos i took were in auto and not able to tweak setting the way i would have liked.
Got back the next day and started checking. And then i realised it was that damn setting that crashed the camera.
My guess as to what the problem is ? a software bug. think back to whether you changed any settings in options and revert them.
Otherwise it could be something else maybe hardware related.
One Twelve said:
I can tell you my experience with the K zoom. when i got a similar message.
I decided i wanted to rearrange the way the different modes were displayed, instead of one line and scrolling have them display in a grid. There was an option. Did that and all looked good. Went to a party a few hours later and kept getting this message. no modes were available except auto.
So whatver photos i took were in auto and not able to tweak setting the way i would have liked.
Got back the next day and started checking. And then i realised it was that damn setting that crashed the camera.
My guess as to what the problem is ? a software bug. think back to whether you changed any settings in options and revert them.
Otherwise it could be something else maybe hardware related.
Click to expand...
Click to collapse
I never messed with the settings. Heck, I only once tried Manual mode. Always in auto.
Ya wake up and the camera is shot? This is unacceptable.
Do you use any apps that make use of the camera, you mentioned snapchat, any other messaging apps ?
Some app has messed with it somehow is my guess.
If anyone has the Verizon variant with the update that was released a bit ago, whats the software version again? I forgot it. Mine is VS98611A. The phone wont let me update to the newest unless, that is the newest....
One Twelve said:
Do you use any apps that make use of the camera, you mentioned snapchat, any other messaging apps ?
Some app has messed with it somehow is my guess.
Click to expand...
Click to collapse
The only other app I had that uses the camera is Instagram and I guess Twitter? But I uninstalled them both, reset the phone, and tried it again before doing the factory reset.
And after a factory reset what is the result ?
One Twelve said:
And after a factory reset what is the result ?
Click to expand...
Click to collapse
Camera still doesnt work.
I did just notice something....when I have the rear facing camera activated (which crashes the app.) What I assume is the laser focus (the red lights next to the camera) stays on, solid, until the app crashes.
Just took the phone to verizon, they are sending me a phone. The guy wasn't sure if it was a new or refurbished phone. Wtf? How do they not know?
Happened to my wife's Samsung Grand Prime, camera couldn't launch as it kept saying media server failed.
Googled and came up with a solution.
Take out the battery for 10 minutes and reboot.
All good.
Try it.
I have the G4 but didn't have this problem.
Cheers!
ghostbustaj said:
Just took the phone to verizon, they are sending me a phone. The guy wasn't sure if it was a new or refurbished phone. Wtf? How do they not know?
Click to expand...
Click to collapse
Normally when phones are sent out, they're refurbished. They send out refurbished phones before brand new phones. That's just how companies work.
I've wondered how the refurbs are checked. Especially if the phone was returned because of an intermittent problem, and the store didn't clearly document what the problem was.
Would the refurb group look at it, decide/assume it was fine, and just send it back out?
Checking over a phone with an obvious problem, like a dead screen, is easy, but not all scenarios are that clear-cut.
I just don't understand why they would send a referb to me when it was not at all any fault mine. I can understand if the customer lost, broke the device. This is a hardware issue.
so...
ghostbustaj said:
Woke up this morning and to my avail the rear facing camera is not working. The front camera works fine, but the rear camera has a black screen and after about 3 to 5 seconds the error message pops up and the camera app shuts down. I've tried everything but a factory reset to fix it; called LG for basic support, deleted snapchat (as I know this app is all jacked up on the G4), looked up old solutions for the same issue on G3 variant, all to no avail. Also, I tried running google camera and when that starts up I get the message "Can't connect to the camera."
No apps have updated. Last night before I went to bed it was working perfectly fine.
I've been scouring the net about this happening on the G4, I've seen a couple posts (one of them was posted just today as well) about the issue.
I guess the only next step is to do a factory reset (UGH.) So I guess I'm asking 2-3 questions: A) Has this happened to you, and if so, any solutions? B) What to the best FREE back up software for the factory reset.
BTW, I am on a Verizon Best Buy model..
Thaaaaanks!
Click to expand...
Click to collapse
verizon model could do it.
ghostbustaj said:
I just don't understand why they would send a referb to me when it was not at all any fault mine. I can understand if the customer lost, broke the device. This is a hardware issue.
Click to expand...
Click to collapse
Last time I sent it back to LG for repairs, they sent my same phone back. Don't do it through Verizon if you don't want a refurb.
ok so the story is this:
i had nexus 5 for 2 years with an issue that the phone goes silent by itself... its annoying but still i liked the phone so i rolled with it... (and it was after i tried everything including factury reset)
now i bought the N5X and gave the N5 to my wife after doing factory reset so she will get a clean phone to work with... and for some reason she dont have that issue with the silent mode...
i turned on my new N5X and enter my google account so that i get all my contact and apps back and so i did but what do you know i get the same issue here every once in a while the phone goes silent like the bell have a line crossing it and offcourse it wont ring and all that... so now i think mybe it is app related but what app can do something like that
ok so that is it...
Getting repeated freezes on my Pixel XL. Had it since November. I've got about 20GB still free on the device, so it shouldn't be a storage issue. It seems to occur most when I open or am switching apps. I put the phone into safe mode for a few hours just to see if I can recreate this without any third party apps. It's PROBABLY an app that was never updated properly for Nougat or something but I am having a hard time trying to get logs etc since the device is stock and unrooted. I did pull a bug report maybe someone here has a clue what to look for. I've had 2 freezes today and 3-4 yesterday.
https://mega.nz/#!S8EGTKyQ!XX0DfWaukkzcnSOOBvYk23KNFeaR1Ok4yUxmwxFN8gU
My phone has also been constantly freezing and restarting for the past two weeks. It started out of the blue, No idea whats causing it, but it is really frustrating.
Are you guys on the may update? I never took the update and after about a week I don't see it anymore when searching for new updates. Don't know if they pulled the update cuz of all the recent problems. I'm not having any freezing issues though, rooted and stock on April.
Mine is also repeatedly freezing and restarting itself.
Strangely, though, it's nothing I'm doing... Because it will sometimes do it whilst sitting beside me on my desk. (I'll be ignoring it, "working", and suddenly I'll hear that little piano that plays when it boots, and glance over to see it halfway through restarting)
I am on the May update, but this started happening about a month ago. It's tricky, because it's intermittent, so I doubt sending it away for repair would yield a result.
Some XL 128gb pixels have faulty nand chips. The issue happens once the nand reaches a certain capacity. Not sure if that's your issue or not. If yours is 128gb id give Google a call for a replacement.
Ok, so like the title says, every 3-4 days I must reboot my phone.
When I play games, the game icon will show up in the lower right corner, I have everything for the game stuff turned off. I can click on the icon and it will ask me to turn on. I back out and it's gone for a few minutes. Mostly until I swipe back, then it will reappear. I can reboot the phone and it will work fine again for a another 3-4 days.
There are other instances that force me to reboot as well, one happened last night. I was scrolling through a local news app and the touch stopped working. I could not scroll up or down, and swiping back did not work. I had to lock the phone and just as the screen went dark, the phone scrolled in the directions I did and it backed out. This only happened when I hit the lock screen.
Is there a fix for this? Has anyone else experienced this?
My phone is rebooted on two to three occasions a month. Others have it more frequently. I wouldn't even say rebooted. Mine just shuts down at random times like other users so I don't know if there's a fix for this. I'm hoping there will be one within an update soon.
Google's absolutely ****ty disregard for their customers and customer service. I'm not Keen on sending a brand new device over to get a refurbished one that isn't guaranteed to solve the issue and most likely guaranteed to come with different issues that my device doesn't have already.
Does it back up to combat this since I have alarms set for work? In case the phone turns off, I don't want to miss work. I use my Google Home Mini speakers, a backup alarm.
thepersona said:
My phone is rebooted on two to three occasions a month. Others have it more frequently. I wouldn't even say rebooted. Mine just shuts down at random times like other users so I don't know if there's a fix for this. I'm hoping there will be one within an update soon.
Google's absolutely ****ty disregard for their customers and customer service. I'm not Keen on sending a brand new device over to get a refurbished one that isn't guaranteed to solve the issue and most likely guaranteed to come with different issues that my device doesn't have already.
Does it back up to combat this since I have alarms set for work? In case the phone turns off, I don't want to miss work. I use my Google Home Mini speakers, a backup alarm.
Click to expand...
Click to collapse
Mine does not reboot or shutdown on it own, not once... I have to reboot every so often to keep it functional.
@thepersona My phone doesn't auto reboot either. I'd say do a backup and run https://flash.android.com/welcome to fully Factory Reset the phone and see if that helps (Mine upgraded just fine, but my parents both failed the Dec update and had random issues requiring the use of the Android Flash Tool).
Like the OP I do have to reboot my phone about every 3-4 days, but I don't attribute that just to Google Android, coders have become lax on how tight they keep their code, and I say that because in Windows 10 and Windows 11 you have to reboot every few days as well or see an increase in weird issues.
card13 said:
@thepersona Mine upgraded just fine, but my parents both failed the Dec update and had random issues requiring the use of the Android Flash Tool).
Click to expand...
Click to collapse
Just to clarify this, most carriers prevented the December update from releasing as Google has asked them to prevent it from going through, primarily due to an issue with calls dropping.
I always manually update my phone, however, I noticed the call dropping bug one day for about an hour straight.
But aside from this meaningless info, I agree with what you said: Attempt a factory reset and see what happens. I turn my phone off every night and charge it, so I don't notice any issues similar to what OP has mentioned.
thepersona said:
My phone is rebooted on two to three occasions a month. Others have it more frequently. I wouldn't even say rebooted. Mine just shuts down at random times like other users so I don't know if there's a fix for this. I'm hoping there will be one within an update soon.
Google's absolutely ****ty disregard for their customers and customer service. I'm not Keen on sending a brand new device over to get a refurbished one that isn't guaranteed to solve the issue and most likely guaranteed to come with different issues that my device doesn't have already.
Does it back up to combat this since I have alarms set for work? In case the phone turns off, I don't want to miss work. I use my Google Home Mini speakers, a backup alarm.
Click to expand...
Click to collapse
Yeah mine did that it would randomly restart once a week no matter what I was doing but I did a factory reset and it hasn't happened since!
wilpang said:
Yeah mine did that it would randomly restart once a week no matter what I was doing but I did a factory reset and it hasn't happened since!
Click to expand...
Click to collapse
In your case, was it just a restart? Because mine literally powers off It doesn't reboot again. It shuts down in the middle of the night and I wouldn't know until I wake up when using my phone to figure out it won't turn on. I almost missed work on several occasions because of this lol
thepersona said:
In your case, was it just a restart? Because mine literally powers off It doesn't reboot again. It shuts down in the middle of the night and I wouldn't know until I wake up when using my phone to figure out it won't turn on. I almost missed work on several occasions because of this lol
Click to expand...
Click to collapse
Yeah I was lucky and it was only once a week which was tolerable!
Something is definitely not right, hopefully is not a dodgy app but that would be preferable than something unfixable.
Ok guys you are missing my point and question. I DO NOT have the random reboots most have, but I have other issues that no one seem to have. Example, I listen to Spotify over night, I fall asleep to music, but 2 days ago it would randomly pause. At first I thought it was do not disturb that I just turned on, on my watch. It was not. Then I thought I may have been hitting my watch, I took it off and it still paused. I rebooted my phone and it's been fine since, no random pauses. Another example is, I play a game but I have the game dashboard turned off, but there times where the icon will pop up in the lower right. When I go into the settings for it, it shows it's off. When I go back to the game the icon is gone for a few minutes then it reappears. The only way for me to get it to stop showing for a few days is to reboot my phone.
I know you shouldn't have to reboot your phone every few days, and by few I mean sometimes it's 3-4 times a week. That tells me something is wrong.
Are you on the November or December update?
If November, I would try the December one.
Rooted or not rooted?
Either way, I would try a factory refresh and don't restore your apps from backup. Manually install only your most critical apps and see if you have the problem. Even better would be not install any additional apps at all and see if the problem happens. If it doesn't happen, install another small group of your most important apps and test again for long enough. Etc.
If you try thre update and/or factory reset, you could try restoring your cloud backup as normal and see if you have any problems still, but if you do, be prepared to factory reset and try like I mentioned in the above paragraph.
Until you can narrow down if the phone has this problem on the December update before you even change settings and add your favorite apps, then you won't know if it's the phone itself (possibly hardware problem), an app you have installed, a problem particular to a combination of factors including if you're on the November update, or what.
Good luck! Please let us know what happens.
I can tell you that until I updated to the December update I had the kinds of issues you had, where my P6P would malfunction (scrolling, just freezing) and I had to reboot the device. That was the first 6 weeks of using it. But when I updated to the December build, the issues for the most part went away. Hopefully you are on November and can update to December or wait until the January update drops. But I can say that I almost considered returning the phone due to the bugs until the December update resolved everything and it was like a new phone!
Good luck.
darbylonia said:
I can tell you that until I updated to the December update I had the kinds of issues you had, where my P6P would malfunction (scrolling, just freezing) and I had to reboot the device. That was the first 6 weeks of using it. But when I updated to the December build, the issues for the most part went away. Hopefully you are on November and can update to December or wait until the January update drops. But I can say that I almost considered returning the phone due to the bugs until the December update resolved everything and it was like a new phone!
Good luck.
Click to expand...
Click to collapse
Awesome!!! This is the kind of news I like to hear..... Just waiting for att to send it through. I checked this morning as my work Verizon Samsung phone got an update.