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I'm a bit disappointed in the gorilla glass used in my Defy. I've had the phone for a little over a month and haven't abused it, but last week I noticed a squiggly hairline crack about a 1/4 of an inch long and it has slowly gotten longer since I first noticed it. The day that it happened it was in my pocket with my keys and may have been subjected to some pressure, but nothing significant.
Since this is supposed to be a scratch-proof phone do you think there is any way I can get it replaced under warranty? I purchased it new from T-Mobile just over a month ago. Either way, I'm very disappointed that it scratched so easily.
I have read of a few instances where people where able to have their phones replaced due to the glass scratching as it is marketed as a scratch resistant phone.
It is scratch resistant, not scratch proof, nevermind crack.
ABC_Universal said:
It is scratch resistant, not scratch proof, nevermind crack.
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Exactly right.
For the glass to have cracked, there must have been a fair amount of pressure applied to it and there's no way Motorola or anyone else is going to accept responsibility for that.
As for scratch resistance, I've taken a stanley knife to a Galaxy S (also has Gorilla glass) and there was minimal scratching, very difficult to tell it had been 'attacked'.
My GF managed to scratch her Defy within days of getting it. Just by keeping it in her handbag with all the usual girlie junk. It lives in a protective slip case now!
R.
dicko99 said:
My GF managed to scratch her Defy within days of getting it. Just by keeping it in her handbag with all the usual girlie junk. It lives in a protective slip case now!
R.
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My wife managed to scratch mine after borrowing it for 2 hours whilst shopping! I may try returning to Vodafone store and see what they say.
No Diamond rings in her bag
dicko99 said:
My GF managed to scratch her Defy within days of getting it. Just by keeping it in her handbag with all the usual girlie junk. It lives in a protective slip case now!
R.
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The treatment gorilla glass goes through in the manufacturing process makes it ever so slightly more prone to cracking/spiderwebbing if dropped. You can not have scratch proof AND shatter proof.
Sent from my MB525 using XDA App
Well you could, it's just that then the glass wouldn't be clear.
and wouldn't be called "glass".
I noticed a small scratch from being in my jean pocket. I think those sands particles that were used to sands blast the jeans scratched against the screen. Anyhow it was at d2 of the ownership so I just got exchanged for a neW phone. Lesson learned and now I have a screen protector plus phone case.
So I have a cracked back cover, and I now found a crack on the plastic bezel today. Not drop damage. It must be stress fracturing or something. I also have minor scratches on screen. The stuff I wouldn't see until a year of use with prior gorilla glass phones.
My buddy dropped from pocket onto his wood deck and the glass cracked.
I see multiple people reporting cracked screens from minor falls.
Starting to question the reliability of what appeared to be a great device. Phones shouldn't need babied.
Other thoughts or experiences?
Dropped mine the other day, minor dent to bezel next to screen and its barely noticeable. Kicker to the while thing is that I was on my way into T-Mobile to return the case that was on it and I dropped it coming out of my car. It bothers me but at least the screen didn't take any damage. I have the full coverage on it in case of any future damage. But the phone definitely needs to be babied.
No case? No screen protector? I've dropped mine 3-4 times...no damage to either casing or screen. For a $500 device...keep it reliable by buying **** for it.
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defnow said:
No case? No screen protector? I've dropped mine 3-4 times...no damage to either casing or screen. For a $500 device...keep it reliable by buying **** for it.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
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I have a ****ty screen protector on it now, and yes I have a case. My buddy's screen cracked while in a case from a waist high fall.
I haven't needed a screen protector since gorilla glass. That's been like 4 phones ago. I never experienced scratching like I have now.
Seems like you may be a little to rough...Buy a case. Hell even a flip cover would provide "Some" protection. No one ever plans to drop their phone, it happens. Even the smallest dent would bother me lol.
solution = get a case + screen protector. Honestly this is a device you use all day and carry with you. You are bound to drop it, let it slip out of your hand or watch it fall out of your pocket, bag, etc. dropping phones happens! it not just some myth..
A.VOID said:
So I have a cracked back cover, and I now found a crack on the plastic bezel today. Not drop damage. It must be stress fracturing or something. I also have minor scratches on screen. The stuff I wouldn't see until a year of use with prior gorilla glass phones.
My buddy dropped from pocket onto his wood deck and the glass cracked.
I see multiple people reporting cracked screens from minor falls.
Starting to question the reliability of what appeared to be a great device. Phones shouldn't need babied.
Other thoughts or experiences?
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You're kidding right? Have you watched this: http://www.youtube.com/watch?v=kuq4eocS_GY
A.VOID said:
So I have a cracked back cover, and I now found a crack on the plastic bezel today. Not drop damage. It must be stress fracturing or something. I also have minor scratches on screen. The stuff I wouldn't see until a year of use with prior gorilla glass phones.
My buddy dropped from pocket onto his wood deck and the glass cracked.
I see multiple people reporting cracked screens from minor falls.
Starting to question the reliability of what appeared to be a great device. Phones shouldn't need babied.
Other thoughts or experiences?
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maybe you should stop treating your 500$ electronics like their childrens toys. had mine a week and its still unblemished.
chamberc said:
You're kidding right? Have you watched this: http://www.youtube.com/watch?v=kuq4eocS_GY
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Ha. Case on phone and still cracked bezel without dropping.
Case on buddy's phone and still cracked.
I don't care about a YouTube video when I have real world experiences that show otherwise.
A.VOID said:
Ha. Case on phone and still cracked bezel without dropping.
Case on buddy's phone and still cracked.
I don't care about a YouTube video when I have real world experiences that show otherwise.
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How about some pics of your and your buddy's phone.
Smartass solution: Take better care of your stuff. I've had a cell phone for 8 years and not once have I dropped any of them on a hard surface.
Real solution: Get a protective case, not a cheap little plastic something. Otterbox Defender or Trident Kraken.
Sunsparc said:
Smartass solution: Take better care of your stuff. I've had a cell phone for 8 years and not once have I dropped any of them on a hard surface.
Real solution: Get a protective case, not a cheap little plastic something. Otterbox Defender or Trident Kraken.
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Same lol. I just got a Diztronic case for it. Has received some very good reviews
Sent from my SPH-L710 using xda premium
buy it at best buy and buy the black tie for 9.99
when i ordered mine from verizon i went on youtube to learn about it and saw a guy drop an iphone and the S3 from his pocket level. Both screens cracked.
verizon offered for 6.99 two repairs per year each at a cost of 100. And, no more than 2 per year!
Best buy i found out for 9.99 will repair or replace for nothing and as many times as you like!!!
I canceled verizon and waited till best buy had it and bought it there with the black tie plan.
Be aware
fred
heck a casemate pop which is fairly small saved mine 2 times alread you cant just get a cheepie plastic snap together and think you are golden..
I've got a small scratch on my screen now that drives me nuts. I've never used screen protectors on my Galaxy S2 and Galaxy Note and never had a scratch.
I have no idea how it happened. I am very careful about putting it in empty pockets, laying it face-up, etc.
drksilenc said:
heck a casemate pop which is fairly small saved mine 2 times alread you cant just get a cheepie plastic snap together and think you are golden..
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Along the same lines, I've got the gray Speck Candyshell on mine and love it. I haven't dropped it (yet...but I will) and I'm confident it will protect it. FWIW, I've also got the ZAGG HD screen protector, so mine is well-protected.
I can't imagine people using a phone like this without some sort of case. Everyone knows how the shiny back of the Candyshell scratches, but I couldn't care less about that. I look at it like this...the scratches I see on the case would be on the back cover of the phone if it wasn't on there. Better for the case to take the damage than the phone.
stevieraveon said:
I've got a small scratch on my screen now that drives me nuts. I've never used screen protectors on my Galaxy S2 and Galaxy Note and never had a scratch.
I have no idea how it happened. I am very careful about putting it in empty pockets, laying it face-up, etc.
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A small speck of sand in your pocket is sufficient to cause a scratch, depending on how it rubs the screen.
The candy shell designs are very good tbh. I had the Speck single-piece, in black, on my Galaxy Note and it felt great. It had the lifted lip edge for the screen and a mixture between hard plastic and TPU/silicon. It cost me $45 for that case not $5 for a silicone case like those guys that cracked their phones.
Sent from my SAMSUNG-SGH-I747 using xda premium
I guess he wont come back with pictures
I love how everyone assumes I'm trolling and consistently comments about cases without reading.
Cases are used. Phones are cracked. Mine was not dropped.
Here's one pic from my cracked back. To all of you who assume your $50 case will save you... Good luck.
I was wondering if anyone out there has experience with dropping devices wearing TPU cases.
I recently got a diztronic one and love the low profile but am a little doubtful it will protect my screen from shattering. I've done some searching and it doesn't seem like there's much info on this subject. Unfortunately most if not all TPU case reviews don't discuss how effective the case is against drops and whatnot, so here I am.
Anyone have any experience with dropping phones with TPU cases? Did it protect your phone? Did the screen still shatter?
Sent from my SCH-I535 using XDA App
I would think TPU cases can provide some pretty decent shock protection. The material should cushion the fall and prevent any damage to the display.
Div033 said:
I was wondering if anyone out there has experience with dropping devices wearing TPU cases.
I recently got a diztronic one and love the low profile but am a little doubtful it will protect my screen from shattering. I've done some searching and it doesn't seem like there's much info on this subject. Unfortunately most if not all TPU case reviews don't discuss how effective the case is against drops and whatnot, so here I am.
Anyone have any experience with dropping phones with TPU cases? Did it protect your phone? Did the screen still shatter?
Sent from my SCH-I535 using XDA App
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irie mon
http://cnettv.cnet.com/always-tortures-samsung-galaxy-s3/9742-1_53-50127632.html
mb27 said:
irie mon
http://cnettv.cnet.com/always-tortures-samsung-galaxy-s3/9742-1_53-50127632.html
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Holy mackerel! If you're too lazy to watch the video:
20F freezer test: fine (she mentions it's a little slow, but I can't tell)
190F heat test: perfectly fine
3 drops from about 5 feet: perfectly fine
Key scratch test: very light scratches
Water immersion: 15-second full immersion in a fish tank, 4 days of drying with no battery, perfectly fine!
Wow. What a capable phone...you go, Samsung!
Some more detailed testing (WiFi? MicroSD slot? Cell phone reception?) would've been useful, but, at the very least, the screen and digitizer are pretty strong.
~Ibrahim~
Div033 said:
I was wondering if anyone out there has experience with dropping devices wearing TPU cases.
I recently got a diztronic one and love the low profile but am a little doubtful it will protect my screen from shattering. I've done some searching and it doesn't seem like there's much info on this subject. Unfortunately most if not all TPU case reviews don't discuss how effective the case is against drops and whatnot, so here I am.
Anyone have any experience with dropping phones with TPU cases? Did it protect your phone? Did the screen still shatter?
Sent from my SCH-I535 using XDA App
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My twelve year old daughter had one on her Epic 4G Touch for the past 6 months. She dropped her phone several times a day and it is still in perfect working condition. All 3 of us just switched to the GS3 and we all have a TPU case now. I guess thats how confident I am in them.
jrwingate6 said:
I would think TPU cases can provide some pretty decent shock protection. The material should cushion the fall and prevent any damage to the display.
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I'm thinking the same. I just wish there were more personal accounts like "my TPU case phone fell almost 12 feet and survived" but there just aren't any.
chrisnosleep said:
My twelve year old daughter had one on her Epic 4G Touch for the past 6 months. She dropped her phone several times a day and it is still in perfect working condition. All 3 of us just switched to the GS3 and we all have a TPU case now. I guess thats how confident I am in them.
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Thank you for this testimony. This is exactly what I'm looking for.
I did drop mine from about waist height onto a hardwood floor earlier tonight and there was no damage to the phone whatsoever. I'm hoping it would survive higher and harsher drops as well.
Sent from my SCH-I535 using XDA App
mb27 said:
irie mon
http://cnettv.cnet.com/always-tortures-samsung-galaxy-s3/9742-1_53-50127632.html
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Wow that makes me want to rip my case and protector off and run around naked! :what:
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
I'm probably going to end up getting a doctor who themed one.
http://www.cruzerlite.com/preorders/police-call-box
I have a diztronic I've dropped my phone onto a metal platform, and also concrete. Still running strong!
Sent from my SPH-L710 using xda premium
I have a Cruzerlite, and I dropped it in the parking lot at work from between 3-4' high. It landed on the bottom corner (slight asphalt transfer as evidence), bounced a little, and ended up screen-side down. I was terrified as I picked it up to look at the screen. It was fine! Rubbed off the marks on the outside of the case and all was back to normal.
Troggie81 said:
I have a Cruzerlite, and I dropped it in the parking lot at work from between 3-4' high. It landed on the bottom corner (slight asphalt transfer as evidence), bounced a little, and ended up screen-side down. I was terrified as I picked it up to look at the screen. It was fine! Rubbed off the marks on the outside of the case and all was back to normal.
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Asphalt surface is a true, realistic test. Glad Cruzerlite protects it cuz I doubt that Ms. Molly Wood's phone would pass the asphalt drop test naked.
Ted A said:
Asphalt surface is a true, realistic test. Glad Cruzerlite protects it cuz I doubt that Ms. Molly Wood's phone would pass the asphalt drop test naked.
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That and her drops were always on the side. A face-down drop will shatter it.
And that brings me to my next point that our TPU cases can't really protect against: an uneven surface from a face-down fall. The casing does absorb shock to the front a good amount but if it falls face down where there's a rock or something that rises off the ground the case can do nothing to prevent disaster. This probably applies to every case though. Good news is this type of fall may not produce the force required to shatter the screen.
Oh well. I'll still feel safe with this tpu case but not bulletproof.
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What case can protect from a face down shot on an uneven surface? Perhaps one of the ones with a cover but that's assuming its closed when you fumble it.
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jasondhsd said:
What case can protect from a face down shot on an uneven surface? Perhaps one of the ones with a cover but that's assuming its closed when you fumble it.
Sent from my SCH-I535 using Tapatalk 2
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Right, and I did acknowledge that in my previous post. I think that unless you go to some sort of extreme for protection there are simply some circumstances that you can't do anything about. In short, don't drop your phone!
Sent from my SCH-I535 using XDA App
I've dropped mine from waist height several times, carpet and wood floors, it was in the Diztronic TPU case, with screen protector... no damage to the phone.
I've dropped mine from chest high on concrete and the only damage I got was some minor damage on the case. Phone is mint.
Now I'm looking for new glass. Man the glass on these are weak. My nexus and htc took spills way worse than sliding out of my pocket to floor of my van to end up sliding to the concrete and landing on its back, and shattered glass. Every thing else seems to be working and no scratches on the phone what so ever that is how small of a fall this one. Is the weak glass a manufacturing issue or was it known to be weak?
Edit: I should be able to just have the glass "lense" replaced or do I need a new digitizer also?
Depends on how extensive the damage is. If it's only shattered outer glass like you said, then you might get away without having to. It's apparent you just had the luck of the draw. I've had my phone take worse spills and survived and that's with or without it's bumper case.
And why would you be so careless of a phone you had only two days?
BlackPhantomX said:
Depends on how extensive the damage is. If it's only shattered outer glass like you said, then you might get away without having to. It's apparent you just had the luck of the draw. I've had my phone take worse spills and survived and that's with or without it's bumper case.
And why would you be so careless of a phone you had only two days?
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From what I have seen just from the S3, the glass is really really really attached to that digitizer. There are people who fix it for around $150 (in Southern California though). Or you can do it yourself and risk breaking it for around $30-40. If you choose option 2, you will have to send it to samsung and pay that $300 fee to replace screen and digitizer.
This is what I have seen from the S3, and the Note 2 looks very very similiar to that S3.
Just my 50 cents.
BlackPhantomX said:
Depends on how extensive the damage is. If it's only shattered outer glass like you said, then you might get away without having to. It's apparent you just had the luck of the draw. I've had my phone take worse spills and survived and that's with or without it's bumper case.
And why would you be so careless of a phone you had only two days?
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It just glass looks like it hit on corner by menu button. I wasnt being careless it was were it was supposed to be in my pocket.
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chrisryn said:
Now I'm looking for new glass. Man the glass on these are weak. My nexus and htc took spills way worse than sliding out of my pocket to floor of my van to end up sliding to the concrete and landing on its back, and shattered glass. Every thing else seems to be working and no scratches on the phone what so ever that is how small of a fall this one. Is the weak glass a manufacturing issue or was it known to be weak?
Edit: I should be able to just have the glass "lense" replaced or do I need a new digitizer also?
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Off topic ..
Get on irc
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DAGr8 said:
Off topic ..
Get on irc
Sent from my SGH-I317M using xda premium
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I'm there your not what gives.
Well day three and a new note. Thanks to still being in my 14 day window and walmarts contract not explicitly saying phone had to be damage free. So starting over new note with case with holster and me being overly paranoid it should make it st least a week.
Sent from my SAMSUNG-SGH-I317 using xda premium
I was changing my clothes a threw my S20 on bed, which proceeded to skim off the bed and landed on a wooden floor. I did not give it a second thought until I went around and pick it up. Three huge cracks running the length of the phone on the back! After landing on a wooden floor. Yes, I know I should have gotten a case immediately but Gorilla Corning glass #5 should be able to withstand a three feet drop unto a wooden floor. A $1,000 phone should be able to withstand that, all the cheaper models would have because I have owned a few. I have insurance but I already am thinking about something a little more rugged, this phone is to prissy for me.
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Bee101 said:
I was changing my clothes a threw my S20 on bed, which proceeded to skim off the bed and landed on a wooden floor. I did not give it a second thought until I went around and pick it up. Three huge cracks running the length of the phone on the back! After landing on a wooden floor. Yes, I know I should have gotten a case immediately but Gorilla Corning glass #5 should be able to withstand a three feet drop unto a wooden floor. A $1,000 phone should be able to withstand that, all the cheaper models would have because I have owned a few. I have insurance but I already am thinking about something a little more rugged, this phone is to prissy for me.
Sent from my SM-G981U using Tapatalk
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I would like to quote jerry rig everything here. Glass is glass, and glass will break.
Having gorilla glass makes the glass resistant to scratches, not towards cracks. It doesnt make the phone more resistant towards dropping and shattering.
You know, every since iphone came up with the idea of putting glass on phones, i thought it was a stupid idea.. And I still think it's a stupid idea. But it does look and feel premium.
I gotten my rugged case online the moment I prebooked by s20+ and had received it even before I got my phone. When I took delivery of the phone, first thing I did, after seeing up the esim and putting in my second sim card and microsd card, was to put it on the case.
An expensive lesson you learned there bro.
And never ever throw your phone.
The cheaper devices you have probably isn't as heavy as this phone. And it Also depends on the angle of which it contacted the floor. At certain angles it's more susceptible to shatter. Taking into account of the 3 feet tall bed you have, that can create cracks that major, the force is incredible.
I'm not sure about you but my phone came with 1 time free glass replacement for the first 6 months of buying the phone from samsung. You might want to take advantage of that and take it to the nearest service centre. If you are under lockdown, at least make an appointment so the incident is logged in samsung centre so you can still have it changed free even if it's after the 6 months due to the lock down.
Sent from my SM-G985F using Tapatalk
Why are you surprised? Sometimes phones drop from the 3rd floor and survive without a scratch and sometimes they fall just from a few centimeters and explode! You are the genius who threw it wrong onto your bed and broke it. You shouldn't be complaining about it being Gorilla glass or it being a 1000$ phone! those things have nothing to do with you being careless. Be grateful you have insurance.
Bee101 said:
Gorilla Corning glass #5 should be able to withstand a three feet drop unto a wooden floor
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Looks like you were wrong there buddy...