Crash when uninstalling apps - ZenFone 2 Q&A, Help & Troubleshooting

Hello!
My Zenfone 2 crashes whenever I try to uninstall an app. (see video) What could be the cause and would flashing a rom fix it? I've already tried doing a factory reset.
It's the same no matter which application it is (play store, factory app, standalone apk etc etc)
When it asks if I'm sure whether I wanna uninstall and I press OK the phone instantly goes to the boot screen.
youtube.com/watch?v=R-lO2ms6n8k
sorry its sideways

If you haven't already done so, you may want to try performing a hardware reset including wipe cache partition.
http://www.asus.com/us/support/FAQ/1011956/
Sincerely,
ASUS_USA

Which do you have? WW OR CN?

I have WW and the same Problem. Hardware reset or cache wipe didn't help.

i have the same problem too, how can fix that?

Related

[Q] Marketplace not working after rooting and custom rom

Hi there, I unlocked and rooted my galaxy Nexus last week and i can not download all my apps again as i keep getting an error saying that it was downloaded on to another device. It seems to be all the apps that i have paid for that are not being recognised by Google wallet.
I contacted the developer of cerberus and he said that he would reset things at his end and this has not fixed the issue for that app.
I have about 10 apps that i am now without and don't know what to do next.
Thanks in advance for any help.
Stephen
try clearing your market cache on setting->applications menu. If it's continue to do the same (not downloading all your purchased apps) go in the recovery and wipe data (and also cache and dalvik cache). If this continue to happen, try another rom (but wipe data/cache/dalvik cache before flash another rom). If, at last, continue to do the same, just go to your google dashboard (googleing google dashboard) and from there go to android market section-> installed application (of the devices) and just clock on report problem to google...

Update from Play Store could not be downloaded due to an error (497)

Yeah, That's what I got when I tried to update my apps this morning. so I tried wipe cache, wipe dalvik cache, fix permissions, deleting my account and adding it again, and lastly I've reflash my cusrom, the latest gapps (20130615), new kernel. but it still couldn't fix them I've even wipe the play store data, and force stop it. but it still occurs to me and now I'm stuck in condition where I can't downloading any apps from play store.
please help me???
here is the proof of my problem.
Estherzilla said:
Yeah, That's what I got when I tried to update my apps this morning. so I tried wipe cache, wipe dalvik cache, fix permissions, deleting my account and adding it again, and lastly I've reflash my cusrom, the latest gapps (20130615), new kernel. but it still couldn't fix them I've even wipe the play store data, and force stop it. but it still occurs to me and now I'm stuck in condition where I can't downloading any apps from play store.
please help me???
here is the proof of my problem.
Click to expand...
Click to collapse
I have that happen some times. I dont exactly know the reasoning but it seems like a overload of the server or your account when trying to re-add everything. Try to do a complete clean flash and put a rom on with the latest official gapps which are from the 1st of march and not June. When you load everything up, as soon as you click finish and it goes into the phone, go to the play store and stop all updates and downloads of apps so it will just have whatever you have pre-installed from the rom and gapps. You may need to watch the phone for a minute or two since it will update the playstore and then try to update/download apps again which you need to stop. Once this happens, try to install any one singular app and see if its successful.
turns out I use a proxy in my wifi settings. after I'd turned it to none, it's working like before now... but the only problem now: my device is undetected at google play website on PC

[Q] Error 920 (tried EVERYTHING)

I keep getting this error anytime I try to download any app. Here is what I've tried:
1) I've tried wiping the cache, dalvik cache, and wipe data/factory reset.
2) I've updated the Play store.
3) I've removed updates on Gmail, cleared Google Play Services Google Play and Gmail caches as well as removing the account and re-adding it. 4) I've wiped the cache on Google Play Services and Google Play, and removed the account and re added it.
5) I've tried turning the wifi off and then wiping the Google Play Services, Google Play and Gmail cache. Then I turned the device off and back on and reenabled wifi.
6) I've tried redownloading the ROM and reflashing it.
7) I've tried flashing back to stock and then flashing to the rom.
8) I've tried Fix Permission
9) I've tried every combination of the above things without any success.
I'm running the G2 apps added E988 ROM (F240/E980) V5 with Knock On located Here.
I have successfully flashed another E980 with this same rom the exact same way I'm flashing this one (with the same download) with no problems.
Anyone have any other idea what I could do to fix this?
Try with hard reset ,switch off phone then press power and volume down button together.
This worked on mine phone
lg-user45 said:
Try with hard reset ,switch off phone then press power and volume down button together.
This worked on mine phone
Click to expand...
Click to collapse
Thank you. The problem actually seemed to fix itself. I ended up having to install every app one at a time and it started working. I tried that before but apparently I had to wait a bit or something. Still not sure how it fixed itself.

Cache memory cannot be cleared

Hi Admin,
I am using a Samsung note 2 with android version 4.4.2 (the latest update available). Whenever I go into the setting/storage/cache data to clear the cache memory, I receive a message 'security policy restricts clearing of this app's cache'. Also I am not able to see the the amount of cache memory, it always say 'calculating'.
I've also tried the factory data reset but the problem still persists.
And also the phone restarts at any point of time while I am working on it or I am on a call.
​Please help me with a solution to resolve these issues.​
Thanks
Devesh
Security policy is simply the problem. It cannot be changed because it is a part of the system and therefore, the only way to fix it it to install a modified version of stock or a custom ROM.

Problem with gallery and play store

Hi everyone!
I hope not to have the wrong section. I have some problem with my samsung note 10 plus Exynos, and I don't understand what it could be, maybe samsung updates? (I currently have the latest version of android 10)
My problem is the following: for some time downloading applications from the google play Store is problematic, it often crashes and does not finish downloading the application. I have already tried several times to clear data and cache, without solving. Another problem concerns the gallery, if I download a photo (from chrome or whatsapp etc.) it does not always appear in the gallery immediately, but a few minutes pass. It only happens with the samsung gallery, with other applications it does not happen, everything is regular. Again tried several times to clear the cache and data, without success. In addition I also did a hard reset from recovery, but I have the same problems. How can I solve? Thanks!
Hi all, finally i have found the solution.
To resolve, you need to install "Heartbeat Fixer for GCM", and set refresh to 2 minutes. (https://play.google.com/store/apps/details?id=io.github.mobodev.heartbeatfixerforgcm).
Hope that can help someone. Bye!
Try clearing system cache.
Clear Google Play Services data.
Try rolling back effected apps to their factory load versions.
If you have done a major firmware update without a factory reset, do so now.

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