Related
I thought that I would share my story about my HTC One X needing repair. Hopefully this might shed some positive light about the company (HTC) and good stuff like that.
I recently read articles indicating that HTC now recognizes issues with the WiFi dropping out with the international HTC One X (mine happens to be from Malaysia [x.xx.707.x]). I contacted HTC via email first and they recommended trying different WiFi Hotspots and doing a factory reset.
I first tried a factory reset (on 1.19.707.1 - shipped firmware) which did not fix the issue. I also updated to 1.29.707.11, but still have the problem. I then tried WiFi Hotspots at McDonalds, Starbucks, Work and a number of other houses (friends and family) and the dropout still occurred, even within 5 feet of the routers.
I just got off the phone with HTC Repairs (US?) and they said the next step is to send the phone in, which I will. They will diagnose and repair the phone that is still under warranty (Locked and Stock), but may need to send the phone to a Global Warranty shop due to being a non-US phone (for parts??, at a cost of $20).
All together, I hope to have this problem fixed and in the shortest timeframe, but the timeframe they gave me was about 2 weeks :crying:.
Hope this helps !!
I have the exact same revision as you (.707) and, although I do not think my phone suffers from the loose wifi issue, I'm curious to what you have to do. How far away do you have to ship your phone?
I bought mine in Thailand on vacation at full price...and I'm wondering if it ever has an issue what I can do about it.
Just email them. They will tell you several places for warranty.
HTC is awesome from manufacturing, design, and support.
Sent from my HTC One X using XDA
2 Weeks without a new toy would drive me insane!
seightch said:
2 Weeks without a new toy would drive me insane!
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Click to collapse
yes, especially i dont have a backup other then a feature phone with slider qwerty (a samsung something) for the time being. Although, I am thinking about buying my wife a HTC One V and using her HTC Explorer, we have other things to spend our money on right now :crying:
Update!!! 9/6/12
After a long procrastination because I didn't want to be without my beloved phone for to long, I finally sent my phone in. And let me tell you, this has been the WORST experience I have ever had.
The story begins on August 10th when I Fedex scanned my parcel as being shipped. At this time, I was using my Dads old iPhone 3g because it was the only smartphone in the entirety of my family that wasn't being used. Sure its old and it's defiantly not Android... but it has tethering over Bluetooth and I have my Nexus 7, so it wasn't all bad. My One X arrived in Texas, USA at the HTC repair center on August 17th. HTC's computers say that it was actually received on August 16th, but thats just splitting hairs. From there I waited a few days and as of August 22nd, the HTC "Track My Orders" page said that my phone was 'In Repairs'. GREAT SO FAR!!! But it doesn't say that way.
It was about August 29th when I first called HTC about the repair because the tracker still claimed my phone was in repairs. According to the HTC rep I spoke to, Malaysia is a country we don't do business easily with but that it normally takes about a week to get the parts. After that it would be a few more days. Ok I said.
After being without my phone for almost a month, September 4th (this past Tuesday), I called HTC again to inquire what was going on. The HTC rep said that they were waiting for materials and that it might be a few more days to get them. I pushed to try to get another answer, one that might give a bit more hope as to when I might get my phone back, but the best I got was a long drawn out explanation about the process that they go threw in getting materials. After insisting to have a timeframe, I was put on hold for about 10 minutes... and this is where the real trouble starts.
My repair was "escalated to a Tier Two" group that would try to find out more info about timeframes and would be calling me back later that morning. I never received a phone call. I went to bed, because I work nights, and when I woke up I decided to find out more information about the WiFi problems with the Tegra3 versions of the phone. Guess what I found.... http://forum.xda-developers.com/showthread.php?t=1688538. Not only how to test the problem, but how to fix it yourself!!! Armed with this info, I called HTC again that same day to request my repair order be canceled and my phone be sent back to me. But That can't happen.
Once your repair gets escalated to Tier Two, it is held until they get around to it. It's a first come first serve deal. After 30 minutes on the phone with HTC... Again, because the Tier Two was closed by this point... A note was left on my repair to send the device back. As I was happy with that, and that I would be getting a call "soon" to talk about the order, I left ended the conversation nicely.
I have yet to hear from the Tier Two, and there is no word on my phone.
I have attached photos of my Fedex Tracking and HTC Repair Tracker so I am more credible and not just a customer out for revenge.
This has been my experience, and yours may differ. But my advice is fix it yourself... if you can.
sorry to hear it's been such a bad experience for you.
unfortunately this isn't that uncommon. at least from my experience anyway, which was similar.
I can promise you (from my experience) that you won't ever get a call back from the tier two, to be honest it's like they don't exist! I'm technically still awaiting 3 or more callbacks from them...
I had to send it to them 3 times to get it repaired. First 2 times they sent it back after reflashing the software (even though the problems were blatantly hardware and a child could have realised that - http://dl.dropbox.com/u/10438181/speaker.JPG the pic is just one of the problems i had)
FINALLY i have it sorted, 4 months done the line (bought the phone on launch and been trying to get it sorted ever since)
If i were you, I know it's hard and sure is a pain in the ass, but keep persisting with them every day, even several times a day, until you get what you need, being either a repair, or just returned to you. (even though they'll probably send it unrepaired anyways lol)
I would go for them repairing it. They should replace the mainboard, and add in the poly carbonate parts to strengthen the casing to stop it happening again. Problem with the 'fix it yourself' methods, is that the problem will likely come back after time, and there has been some speculation on whether these fixes may cause further damage to the antenna.
Also - IF you repair yourself, and even if they repair it, don't try testing it with the squeeze test. This squeezing, is what causes the problem in the first place (ironic huh?)
As final thoughts, though I will post a 'Final Outcome", my HTC ONE X has been lost. No one in Tier 1, Tier 2 or RNA can tell me where my phone is. Be best they can do is tell me that "its ready to be packaged" - but not if its in the bay to be packaged, in line to be packaged, packaged but waiting for Fedex... and according to the guy I just got off the phone with, it could be any one of them, or none of them. As proof as they dont have any info on my device, I have attached an updated Order Tracking screenshot... This might amuse some people because it looks like HTC has wiped my device from their system... There is no record of it according to this screen
This guy also said that if I don't get a Fedex tracking number in 24 hours, it will be another 24 to find out why - as the shipping process takes 3 days and 72 hours have expired since Thursday (and they dont work weekends) - and it takes them 24 hours to physically find things in their warehouse.
I also found out the HTC Repair Center in Tx, USA doesn't have a phone. All communications are done via email and there is a dedicated lackey to sit and watch for new emails.
It has been over a month since I sent my phone to HTC, and 51 days since I initiated the repair ticket. Why did I wait so long to send in my phone? I was affraid that this would happen... A month would go by and I wouldn't have my phone back, which is exactly what has happend.
At this point, if I get my device back I will have a HTC One X to sell because I'm going out and getting a GS3 (Yay LTE, SD slot and potentially Jellybean by months end.... Oh, and Kies for Mac OSX which is a syncing program, another thing HTC couldn't do).
My advice, fix the thing yourself or sell it if you have problems... because HTC CANT FIX THE PROBLEM inside one months time!
toonhead85 said:
As final thoughts, though I will post a 'Final Outcome", my HTC ONE X has been lost. No one in Tier 1, Tier 2 or RNA can tell me where my phone is. Be best they can do is tell me that "its ready to be packaged" - but not if its in the bay to be packaged, in line to be packaged, packaged but waiting for Fedex... and according to the guy I just got off the phone with, it could be any one of them, or none of them. As proof as they dont have any info on my device, I have attached an updated Order Tracking screenshot... This might amuse some people because it looks like HTC has wiped my device from their system... There is no record of it according to this screen
This guy also said that if I don't get a Fedex tracking number in 24 hours, it will be another 24 to find out why - as the shipping process takes 3 days and 72 hours have expired since Thursday (and they dont work weekends) - and it takes them 24 hours to physically find things in their warehouse.
I also found out the HTC Repair Center in Tx, USA doesn't have a phone. All communications are done via email and there is a dedicated lackey to sit and watch for new emails.
It has been over a month since I sent my phone to HTC, and 51 days since I initiated the repair ticket. Why did I wait so long to send in my phone? I was affraid that this would happen... A month would go by and I wouldn't have my phone back, which is exactly what has happend.
At this point, if I get my device back I will have a HTC One X to sell because I'm going out and getting a GS3 (Yay LTE, SD slot and potentially Jellybean by months end.... Oh, and Kies for Mac OSX which is a syncing program, another thing HTC couldn't do).
My advice, fix the thing yourself or sell it if you have problems... because HTC CANT FIX THE PROBLEM inside one months time!
Click to expand...
Click to collapse
useless ****ing idiots. its this sort of service that gives them an even worser name.
toonhead85 said:
My advice, fix the thing yourself or sell it if you have problems... because HTC CANT FIX THE PROBLEM inside one months time!
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Click to collapse
If mine comes back not fixed properly (or rejected due to unlocked bootloader), I will do the fixing myself.
My HTC One X developed a charging fault around the start of August I contacted HTC who collected it and returned it to me 15 days later with a different fault.I again contacted HTC who arranged a second repair and I received the phone back 6 days later all seemed good.After 2 days a yellow spot appeared on my screen and this time HTC have agreed to replace the handset with a new mobile this has been collected today. I have been advised this should be with me in 3-5 days.Continually contact HTC for updates is the only way to get the repairs speeded up.
How dare you all complain about HTC !!! HTC is the BEST!!! Much better than Samsung and Apple or anything else ok ! They are the best !!
Just being sarcastic. (Hope I dont get a ban for not being critical of Apple instead). Good luck for all of you who have a faulty handset. Stories like this made me steer clear from the HOX and not recommend it for anyone.
louis.b said:
How dare you all complain about HTC !!! HTC is the BEST!!! Much better than Samsung and Apple or anything else ok ! They are the best !!
Just being sarcastic. (Hope I dont get a ban for not being critical of Apple instead). Good luck for all of you who have a faulty handset. Stories like this made me steer clear from the HOX and not recommend it for anyone.
Click to expand...
Click to collapse
Nice trolling...u know what...nobody cares ..hox rulz everywhere...and all trolls are welcome here, in our forum,so u can learn about modding, kernel, stuff that u don't have in ur forum...that's why ur are trolling here.
It s funny to see girlz crying in our forum...we just keep pushing hox forum...and no matter what...it s the best phone in earth.
Enviado desde mi HTC One X usando Tapatalk 2
dragonesdenano said:
Nice trolling...u know what...nobody cares ..hox rulz everywhere...and all trolls are welcome here, in our forum,so u can learn about modding, kernel, stuff that u don't have in ur forum...that's why ur are trolling here.
It s funny to see girlz crying in our forum...we just keep pushing hox forum...and no matter what...it s the best phone in earth.
Enviado desde mi HTC One X usando Tapatalk 2
Click to expand...
Click to collapse
Well I followed the HOX when it was just announced at MWC and this phone is the one I've been dying to get since then and could have got it instead of the SXS. But months following this forum and see how the issues emerged and evolved just lost my confidence in this product and HTC. Why am I still here? Cuz I still care and Im still a fan of HTC and still want them to do better. But that doesnt mean I need to be a sheep and insult everyone for complaining about the legit issues.
louis.b said:
Well I followed the HOX when it was just announced at MWC and this phone is the one I've been dying to get since then and could have got it instead of the SXS. But months following this forum and see how the issues emerged and evolved just lost my confidence in this product and HTC. Why am I still here? Cuz I still care and Im still a fan of HTC and still want them to do better. But that doesnt mean I need to be a sheep and insult everyone for complaining about the legit issues.
Click to expand...
Click to collapse
That s nice, i m not a fan. And u dont need to say that u r not a sheep when everybody here know that u r a cheap plastic sheep. U can keep trolling everywhere in our forum... But we now u r a c h e a p p l a s t i c s h e e p.
Enviado desde mi HTC One X usando Tapatalk 2
I just sent my Evo LTE in for issues with dropped calls, and they kept my phone for a month! Once they slowly figured out what the problem was, they had to order a part which took a week. And now that a month has passed they ship it FedEx Ground which takes another week! So a total of 5 weeks without the brand new phone. Not a good showing at all.
ronnienyc said:
I just sent my Evo LTE in for issues with dropped calls, and they kept my phone for a month! Once they slowly figured out what the problem was, they had to order a part which took a week. And now that a month has passed they ship it FedEx Ground which takes another week! So a total of 5 weeks without the brand new phone. Not a good showing at all.
Click to expand...
Click to collapse
I faced the same with a Motorola atrix, 35 days without the phone, then they gave a new one. But is carrier fault.
Enviado desde mi HTC One X usando Tapatalk 2
The funny thing is that, my HTC One X has been bought one week after the release date and till now, there wasn't any problems with it, no flickering, no WiFi issues, nothing at all. It's either I'm lucky to have a flawless One X or that others have glitches.
I have posted previously on here about my faulty One X but last night my wifes phone another One X has begun to play up.The numeric keyboard(dialer)all the top numbers 1 2 3 none of them are responding,phone is stock unrooted tried factory reset but no joy,so another One X going back for repair.
How many phone manufactures in the world can guarantee that if they manufacturer a million phones all of them would be fault free or not develop any faults within the first 6 months?
Some comments posted here a baseless and lack any meaning or essence.
Hello community!
Today I would like to post a review of a great service I used: GS3 JTAG Brick Repair. As many members here, I consider myself an advanced user. I want more than what the stock phone offers and our amazing devs satisfy that urge. I've had no issues rooting my G2X in the past and did it for several friends who had the same phone. The GS3 was a different kind of beast for me. I felt confident when I was about to flash; I thought I did my homework... But then I made a BRICK. WTF?!? My heart dropped... I haven't even had this phone for a month!!! I voided my warranty and now this?!? FML....
What to do? Where to go for help? Buy another $600 phone?
After I wiped the snot and tears, I turned to Google. This is how I found MobileTechVideos. The service that I was in need of was the "Samsung Galaxy S III JTAG Brick Repair." But I was impressed to find out that MTV also provided " ROM / Root Upgrade Service:" Not only would MTV turn my brick back into a GS3 but they would complete what I had intended to accomplish in the first place! My complete order looked like this:
* JTAG Brick Repair
* ROM / Root Upgrade Service:
* Rush Processing
* USA Express Return Shipping
* I asked for ClockWorkMod and CM9 loaded
The total for my service came out to $105.00
I shipped my phone USPS priority with $700 insurance. Total: $15.35
I shipped on Aug 24th at 4:35 from Los Angeles. The phone arrived at JTAG Aug 26th. I received the phone at 10:30am on Aug 30th. Now that, my friends, is service. Yes, I know I paid for it but it went exactly as described on paper. I excitedly ripped open the package, popped in the battery and tried to start my phone... And tried again..... And again. I almost crapped myself.. WTF is going on?!?!? Ooooooooh... It helps to charge the battery... So 20min later, I powered my phone. Thank you JTAG! I was overjoyed to see my phone power up with CM9! All the crappy/expensive backup plans fled my mind. No more insurance claim.. No more buying another phone... No more adding another line, getting a GS3 for $150, transferring the number, suspending the new account and paying an additional $10/month for 2 years.
JTAG FIXED MY BRICK
I would HIGHLY recommend the services of MobileTechVideos to anyone who is suffering from a hard bricked GS3 or just want a PRO to do the ROM / Root Upgrade Service. With an advertised price of $30 for the ROM / Root Upgrade Service, I will send all future phones to MobileTechVideos and save all headaches and give myself peace of mind that the phone WILL be rooted correctly the first time.
*****Now, for my ONLY gripe: return packaging. I would have liked to see my phone in more than just a padded envelope. I just picture the USPS workers playing "silent speed ball" with everything... If the phone was bubble wrapped and placed in a flat rated box, I would have felt better. The phone arrived without incident but this was the only aspect I have criticism for.
/*****
Thank you, JTAG, for an amazing service that saved my butt. I speak highly of your company to my friends and will recommend your services to anyone who is curious or needs your expertise.
-Adam
did you use a usb jib to get into dl mode or anything?
Thanks for the review Alex. Expertzero, a JIG was no match for his situation as he had extensive bootloader damage...
Great experience with MobileTechVideos brick restore
Same story from me -- bricked my Verizon Samsung Galaxy S3. Dead, lifeless, very sad. Sent it in to Mobiletech with the request to simply restore the thing. Mailed it overnight on a Monday - it was back in my hands the very next THURSDAY, totally fixed. Price only $60, plus the $24 to mail overnight. (In addition, I requested the upgraded express fast service, and they didn't charge me for it.)
They do what they promise, and do it efficiently.
I used mobiletech videos the other day for my d2att.
There was no option for using next-day service during checkout. I imagine the owner probably would have allowed this after emailing him, but I didn't try.
I sent it in by USPS priority on Saturday evening.
Got it back by USPS 1st class on Wednesday.
Keep in mind I live two hours from these guys. So USPS didn't have far to go.
For the life of me, I couldn't get my computer to see the phone with Odin afterwards.
I had to do a LOT of work on my computer to get Odin working with the phone, which was weird because I never had a problem before.
But who knows what that was all about.
Anyways, phone is doing great and I'm happy I only had to go five days without it (including weekend).
CZ Eddie said:
I used mobiletech videos the other day for my d2att.
There was no option for using next-day service during checkout. I imagine the owner probably would have allowed this after emailing him, but I didn't try.
Well, I was confused about the next-day (express) service. The place to request next day service is in the main order screen, where you check off all the services you require (root restore, brick repair, JAG order). One of the options in that long list of services is "rush service." It's different from most order forms, which place shipping options at the end of the order. That's why I missed it - but I just e-mailed the company and asked to be upgraded. And they upgraded me for no charge.
I really like this company.
Click to expand...
Click to collapse
Agreed!
I had my Samsung Galaxy Note II repaired and unlocked. I'm in Canada and I was very impressed with how quickly they had me back up and running. My phone was double packed in padded envelopes on the way back to me too. Communication throughout the process was outstanding, even before I forked over any money. I definitely recommend MobileTechVideos to anyone in need of help.
Sidenote: I was able to root my phone successfully on my own a few weeks later, I was too stubborn to have them do it because I wanted to prove to myself I could handle it. It wasn't the easiest thing in the world, I am a novice when it comes to this stuff so my advice to anyone out there at my level of expertise is to let them do it and save yourself the headache and mini heart attacks as you pray you didn't screw up and brick your phone.
Great service all around. Can't thank you enough MTV.
Great experience as well!!
While I didn't brick my phone like most everyone else where in the thread so far, I had trashed the IMEI somehow on my Cappy somewhere along the line of ROM flashes I did. I sent it in to MTV to have that fixed and also had them load the latest AoCP ROM onto the phone.
Long story short .... phone came back in perfect working order and I've flashed a later version of that same ROM on the phone myself (fixed a low memory issue that I noticed). It runs perfectly now and while not a daily driver, will prove to be a reliable backup!!
Thanks MTV!
I didn't have as good an experience...
Had a Galaxy Tab what wouldn't boot, contacted them and decided its needed to have a boot from SD card option.. sent it in and they sent it back and everything worked ok,
Then I upgraded and decided to give my tab to my Mom, contacted them again to see if it was safe to factory reset due to the boot from SD thing, was told that it wasn't any problem, and I could do a factory reset..
I did one and it just sits at the logo and won't boot passed it, like it did before I sent it in the first time, contacted them again, they asked me how I did the reset, I replied,...
THEN the problem.... NO REPLY after that... That was months ago, I'm going to try again..
I don't want to have to pay AGAIN for it seeing as I asked if it was ok to do it before I tried it and they said it was good to go..
mobile tech videos
Just wanted to post real quick for mobile tech videos.
If you ever have a phone that you think is un fixable give these guys a chance first !!!!! They are awsome ! I was putting custom roms on my htc one and soft bricked it and could not fix it to save my life ! They fixed it and runs like there was never ever a issue
so if you ever have a phone issue go to mobiletechvideos
you will not be disapointed.
refueler said:
Just wanted to post real quick for mobile tech videos.
If you ever have a phone that you think is un fixable give these guys a chance first !!!!! They are awsome ! I was putting custom roms on my htc one and soft bricked it and could not fix it to save my life ! They fixed it and runs like there was never ever a issue
so if you ever have a phone issue go to mobiletechvideos
you will not be disapointed.
Click to expand...
Click to collapse
I have sent three phones to Josh at Mobile tech video and each experience was pleasant. (Well after I got over shock of bricking a phone).They are quick and they fix bricked phones. For those who love flashing roms and playing with updates -- they are great safety net.
damage?
refueler said:
Just wanted to post real quick for mobile tech videos.
If you ever have a phone that you think is un fixable give these guys a chance first !!!!! They are awsome ! I was putting custom roms on my htc one and soft bricked it and could not fix it to save my life ! They fixed it and runs like there was never ever a issue
so if you ever have a phone issue go to mobiletechvideos
you will not be disapointed.
Click to expand...
Click to collapse
Im considering this, did they damage the casing of the phone to get at the circuit board? That's my hesitiation. The way I understand it, Jtag uses a direct connection tot he motherboard to rewrite the storage. thanks for the feedback!
If they did they are in the wrong line of work! Getting it open is extremely easy to do.
DocHoliday77 said:
If they did they are in the wrong line of work! Getting it open is extremely easy to do.
Click to expand...
Click to collapse
I also recommend them. They saved me from brick dom a couple of times. Fast service, feiendly, good communication.
I sent my Verizon Sch-i535 S3 in for J TAG repair after PayPal Payment.
I sent as required by USPS, Insured.
Tracking shows they received the S3 on Aug 20, 2014.
Code:
[B]Order #24368
Shipment Activity Location Date & Time
[B]Delivered BRYAN, TX 77807 August 20, 2014 10:38 am [/B]
Out for Delivery BRYAN, TX 77801 August 20, 2014 9:10 am
Sorting Complete BRYAN, TX 77801 August 20, 2014 9:00 am
Arrived at Unit BRYAN, TX 77801 August 20, 2014 8:41 am
Departed USPS Facility ROCHESTER, NY 14606 August 19, 2014 6:09 am
Arrived at USPS Facility ROCHESTER, NY 14606 August 19, 2014 12:58 am
Code:
EDIT:Aug 27, 2014
Today I got this email:
An order you recently placed on our website has had its status changed.
[B]The status of order #24368 is now Awaiting Fulfillment[/B]
Shipment Tracking Numbers / Links
No tracking numbers are assigned to your order yet.
Click here to view the status of your order
http://mobiletechvideos.mybigcommerce.com/
Code:
EDIT:Sept 8, 2014
Today I got this email:
[B]Order Status Change[/B]
Hi Bob
An order you recently placed on our website has had its status changed.
[B]The status of order #24368 is now Completed[/B]
Shipment Tracking Numbers / Links
No tracking numbers are assigned to your order yet.
Code:
EDIT:Sept 9, 2014
Today I got this email:
[B]Order Status Changed[/B]
Hi Bob
An order you recently placed on our website has had its status changed.
[B]The status of order #24368 is now Shipped[/B]
Shipment Tracking Numbers / Links
(USPS Priority Mail 1-3 Business Days)
Map their address
I tried to map their address but couldn't find it.
mobiletechvideos
10124 COUNTY ROAD 244 CALDWELL TX 77836-2396
Also don't understand the double Website name
mobiletechvideos.mybigcommerce.com
Could be a residential, county area. Google doesn't map low population areas as thoroughly as higher ones as i understand it.
But if you have some issue trusting them, find another. There are tons out there, but none that i am aware of that are as highly spoken of in these forums.
Check ebay. Some are offering the service as low as $25 now.
Sent from my SAMSUNG-SGH-I747 using Tapatalk
No luck dealing with MobileTechVideos....
I sent my bricked Galaxy S3 to MobileTechVideos over three weeks ago and haven't heard anything from them since (except that they got it). I've sent two emails and left one phone message (they rarely answer) over the last couple of weeks just asking for a status update, but have been totally ignored. Maybe they're just super-busy, or maybe I just got ripped off for $65 and my phone. I even paid extra for "expedited processing."
Will update if/when I ever get a working phone. (Or if I don't....)
Be aware
People be aware. I believe mobile tech videos has gone south overnight. My experiences has been pretty much the same as previous posters. My first clue is when I contacted the company to have my phone fixed Josh was really a tentative... after they got my money and my phone that's the last i heard from them for about 2 months. Finally I sent them an email asking for my phone back and allowed them to keep my 50 bucks. They did mail it back to me packaged very poorly.. surprised it didn't break the screen. Better off taking phone to a local shop.
connexion2005 said:
Thanks for the review Alex. Expertzero, a JIG was no match for his situation as he had extensive bootloader damage...
Click to expand...
Click to collapse
Do you have an email please?
Are you still doing phones?
Thanks
Worst Service
I suggest you not to buy yu device.
i have been contacting them for a week. for my headphone problem.
already sent so many mail regarding that still they have not contact me for that.
earlier i have problem with my ear speaker which is not working properly i called them. and they said they will send me mail about how to solve that problem. still i am waiting for that mail. anyways i solved it on my own.
i already gave them my email id more then 3 times
now day before yesterday i have conversation with yu care. at that time i came to know that they find it difficult to understand simple alphabet. they dont know what is 'i' and what is 'e'.
they made mistake in my email id and they correct it and told me we will contact you soon. now i find if difficult to understand what do they mean by "SOON".
does soon mean one day or one week or one year or never as like before mail.
so please guys dont buy yu device they have worst service after selling.
So back in August my USB-C port burt and I could not charge my phone anymore. I was running ACIP Rom but with the remaining battery life returned to stock rom and send it to LeEco repair service. Long story short, I am getting a new LePro3, but now I am using an Essential Phone so if anyone is interested in getting a new X727 send me a PM. Sorry if this is not allowed in the forums, just wanted to see if someone from the comunity wants this phone before going to ebay or swapa.
TheDethEgineer said:
So back in August my USB-C port burt and I could not charge my phone anymore. I was running ACIP Rom but with the remaining battery life returned to stock rom and send it to LeEco repair service. Long story short, I am getting a new LePro3, but now I am using an Essential Phone so if anyone is interested in getting a new X727 send me a PM. Sorry if this is not allowed in the forums, just wanted to see if someone from the comunity wants this phone before going to ebay or swapa.
Click to expand...
Click to collapse
Heck yes pm me before this thread gets killed
Hi Guys, I Writing this with saddest ever. i bought this phone, which was good. but during rooting. my device went bricked. i took the device to the service center and they took the phone on 5 - 10 -2017 and Now Returned the Phone on 19-10-2017. And it is not repaired. i told them i will give money but they told there is no parts available. the mother board is damaged with water, so please help me guys. :crying::crying::crying::crying::crying::crying::crying::crying::crying::crying::crying::crying::crying::crying::crying: . If anyone here can help me please
Lodge a online complain in Govt. Consumer forum with as much detail as possible. The complain should reach to Lenovo higher authority and they can provide a replacement.
how to?
souvikpal said:
Lodge a online complain in Govt. Consumer forum with as much detail as possible. The complain should reach to Lenovo higher authority and they can provide a replacement.
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ok. but they are saying it is a water damage, and they found water inside my phone. so doing something like that will be good? And also i encountered a rain once one day before the damage.
gokulraj3 said:
ok. but they are saying it is a water damage, and they found water inside my phone. so doing something like that will be good? And also i encountered a rain once one day before the damage.
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The handset may have water-detector substance inside, which will change its colour once the substance get in touch with any liquid. So, once the water detector is tripped, you'll loose your warranty even if the damage isn't caused by water.
Now if you want to repair it paying the required money, and the company refuses to do it, you can definitely lodge a complain because the handset is within support period.
it is better to buy other good device than mediatek... even i m frustrated with lenovo and mediatek... this is last phone with mediatek and now its goodbuy to mediatek ..
same here bro. . but my device is under warrenty ,so if they cant repair my device , will I get a replacement.
NO, they will telll
[email protected] said:
same here bro. . but my device is under warrenty ,so if they cant repair my device , will I get a replacement.
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they will telll please wait.. i called the customer care, they also told me it is a new product so its parts have to come from other country so it is also having gst causing it to slow down in india.
not yet got the phone from the service center it is not yet ready because parts are not available,
I checked on Lenovo forums u didn't get ur device repaired yet . They repaired mine in 13 days(diwali off including) . Try to mail Lenovo service about ur issue . They will reply for sure.
Ya Bro, they are taking it tooo long.
[email protected] said:
I checked on Lenovo forums u didn't get ur device repaired yet . They repaired mine in 13 days(diwali off including) . Try to mail Lenovo service about ur issue . They will reply for sure.
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i think i must go to the consumer court. i have done that too. emailes them in, called service center and customer care every day. they always say please wait, we understand. so i waitied, now it is almost 30 days when it is in 5-11-2017.:crying::crying::crying:
they also want me to pay for the products repair.
see that image file, you can seee my phone repair status. it says it is closed but the service center is telling it is an error.
37 days over.. parts are not available. what to do?
Take ur phone nd try to flash rom urself. . Lenovo is ****t . I'm also going to sell this phone on olx .
I got my phone back after 67 days of repairing.. from the Lenovo service centre and I paid them 4300 ruppee . Too much.. now also the camera in depth mode have started some issue. It is not have a perfect motion. And the serial number of the device went off.
gokulraj3 said:
I got my phone back after 67 days of repairing.. from the Lenovo service centre and I paid them 4300 ruppee . Too much.. now also the camera in depth mode have started some issue. It is not have a perfect motion. And the serial number of the device went off.
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Now I may advice u to sell it on olx and get another device. Bcoz development of k8 note is ****. If u r in rooting flashing custom Roms u definitely not gonna enjoy it . I sold mine @12k