Restricted access changed voice service is blocked? - G4 Q&A, Help & Troubleshooting

Anyone else getting occasional notifications of "Restricted access changed voice service is blocked"? Any idea what this means and what action is needed to correct/stop it? (Tmobile version, wifi calling enabled)

Call tmobile. U need to be reset

NinjaBuzz said:
Anyone else getting occasional notifications of "Restricted access changed voice service is blocked"? Any idea what this means and what action is needed to correct/stop it? (Tmobile version, wifi calling enabled)
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Have you fix this issue yet?
Sent from my LG-H811 using Tapatalk

No. On vacation and figured I would call tmo if it continues.
Sent from my LG-H811 using Tapatalk

Tmobile said they reset ours, I think twice. Any other solutions?

Related

Wifi calling invalid sim?

Tried to do the wifi calling connects to WiFi fine however on the bottom it just says invalid SIM and when i try to click ON it says " calling preference cannot be changed as SIM is invalid....
dlo5 said:
Tried to do the wifi calling connects to WiFi fine however on the bottom it just says invalid SIM and when i try to click ON it says " calling preference cannot be changed as SIM is invalid....
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Ok, this may be a dumb question, BUT...
Do you have a SIM card in there?
AND,
Do you have a T-mobile account?
eViL D: said:
Ok, this may be a dumb question, BUT...
Do you have a SIM card in there?
AND,
Do you have a T-mobile account?
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lmao, yes and yes
unlimited data plan too and connected to wifi
I had the same problem -- because my SIM was pretty ancient. It was actually a PowerTel SIM (who got bought by VoiceStream who got bought by T-Mobile). Just drop by a T-Mobile store and get a new SIM. It's quick and free.
PS -- In my case, the "My Account" app didn't work, either. It would always say "cannot retreive account information at this time" or something like that. But literally everything else on the device worked fine -- voice, data, SMS, blah blah blah. Even T-Mobile TV.
It was just the stuff that needed specific T-Mobile account information would fail.
Well I have this issue even though I just got a brand new T-mo contract on Thursday so I doubt the sim is ancient?
I realised the problem.
I'm in the UK.....
Call in and add world class roaming for free and wifi calling should work fine
Sent from my T-Mobile G2 using XDA App
No I mean I'm English with a T-Mobile UK sim
Can it worked on sim free that is not T-mobile?
erezsegev said:
Can it worked on sim free that is not T-mobile?
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No, wifi calling is a tmobile app that only can be used on their network
Sent from my T-Mobile G2
TheMan42 said:
Call in and add world class roaming for free and wifi calling should work fine
Sent from my T-Mobile G2 using XDA App
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That worked for me. It no longer says invalid SIM!
I didn't even have to call. Just go to settings> wireless&networks> mobile networks> then enable data roaming fixed it for me. Using G2x. This was driving me crazy at first because wifi calling worked fine when i first got phone then after flashing a rom it did not work. This fixed it for me, i know its old post but hope this helps someone else too.
bullets4me said:
I didn't even have to call. Just go to settings> wireless&networks> mobile networks> then enable data roaming fixed it for me. Using G2x. This was driving me crazy at first because wifi calling worked fine when i first got phone then after flashing a rom it did not work. This fixed it for me, i know its old post but hope this helps someone else too.
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Enabled data roaming and still get Invalid SIM.
any suggestions?
thanks
erezsegev said:
Enabled data roaming and still get Invalid SIM.
any suggestions?
thanks
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When i wrote my first reply i did not realize this post was for the G2 not the G2x, maybe that's why it didn't work for you, on my G2x international roaming does not need to be on, only national data roaming, i also had to reboot phone after turning roaming on. If this doesn't help i would suggest doing what others have mentioned, call t mobile. Maybe for the G2 the roaming needs to be enabled on t-mobile's side, i really don't know for sure. Good luck, i know how annoying this can be, as i get no cell coverage in my bedroom, so wifi calling is my only option for me. Sorry I couldn't be more helpful.

4g LTE phone calls experience need opinion

Hello can anyone please share your experience specifically on the calling and the texting features ?
Maybe even make a video? No one seem to talk about this at all?
kingrichards said:
Hello can anyone please share your experience specifically on the calling and the texting features ?
Maybe even make a video? No one seem to talk about this at all?
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Wow no one here have courage? To try this? Lol
C'mon guys pop that SIM card in there and share the experience!!!!!!!!!!
I would like no know this too as I just got the 4G LTE and text messaging works flawlessly, except phone calls as it gives me busy signal on all calls that are made. Don't know what's wrong. The sim card is activated and everything works as it should. Except phone calls..
Adam.S said:
I would like no know this too as I just got the 4G LTE and text messaging works flawlessly, except phone calls as it gives me busy signal on all calls that are made. Don't know what's wrong. The sim card is activated and everything works as it should. Except phone calls..
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There's really not a lot to talk about. The SM-P601/5 are just giant phones. Anything a N3 can do, they can do. Dialers and MMS/SMS are pretty much the same on every phone and the SM-P601/5 are no exception.
Here's a screen shot...
P.S. - In order to use the voice and messaging features the SM-P601/5 have to be provisioned by your carrier as "phones." Tablet-specific data plans don't support calls or MMS even though the device is capable.
I was waiting for a response and didn't get anyone to chime in so I finally got my note 10.1 p605 so here goes yes you need to get a sim with voice and data plan it will work. I'm currently using it as my phone at the moment and it rocks!
I have the SM-P605 4G LTE and I couldn't figure out how to make phone calls on this device. Can you help?
kingrichards said:
I was waiting for a response and didn't get anyone to chime in so I finally got my note 10.1 p605 so here goes yes you need to get a sim with voice and data plan it will work. I'm currently using it as my phone at the moment and it rocks!
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natosports said:
I have the SM-P605 4G LTE and I couldn't figure out how to make phone calls on this device. Can you help?
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Is your SM-P605 from a carrier or Samsung? The U.S. carriers and possibly some others disable voice and MMS and always have in the tablets they offer. If you don't see the Dialer and Messaging apps when you look in the app drawer I'm guessing they've been disabled in whatever version of SM-P605 you have. If you see them and can't use them that means the SIM you're using probably doesn't support voice and MMS. They're either there out-of-the-box or they aren't. If they aren't there's not a lot you can do about it.
BarryH,
I got mine from the Verizon store. I downloaded a Dialer app from Google Play and tried to make a call, but still no go. The app brought up a Dialer, but when I punch in a telephone number, and press Send, it just beeps and does nothing. The Sim card was from my 4G LTE phone. I swapped it over.
I was, however, able to make calls using Google Voice & Groove IP. But man, I would just love to be able to make calls just like a phone.
BarryH_GEG said:
Is your SM-P605 from a carrier or Samsung? The U.S. carriers and possibly some others disable voice and MMS and always have in the tablets they offer. If you don't see the Dialer and Messaging apps when you look in the app drawer I'm guessing they've been disabled in whatever version of SM-P605 you have. If you see them and can't use them that means the SIM you're using probably doesn't support voice and MMS. They're either there out-of-the-box or they aren't. If they aren't there's not a lot you can do about it.
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Verizon Advanced/HD Calling on Unlocked S9+

I currently have an Unlocked Galaxy S9+ directly from Samsung running on Verizon's network.
I can't seem to find a way to enable the HD Calling/Video Calling/Advanced Calling features.
Some rumors suspected if you installed the MyVerizon app it would enable the advanced calling menu, but that didn't work.
Is there any way to enable these features?
Is there a command through ADB to enable this?
Would I need root access?
EDIT: Model Number: SM-G965U1 - Snapdragon
No way to get Video and WiFi calling to work (yet), but go to Connections, then Mobile Networks and you can turn VoLTE Calls on or off, which is HD voice. It was there by default on my unlocked S9+ on Verizon. If you don't see it, you may need to add HD calling to your Verizon plan (it's free, but you have to login to the website and add it as a feature).
iamrobk said:
No way to get Video and WiFi calling to work (yet), but go to Connections, then Mobile Networks and you can turn VoLTE Calls on or off, which is HD voice. It was there by default on my unlocked S9+ on Verizon. If you don't see it, you may need to add HD calling to your Verizon plan (it's free, but you have to login to the website and add it as a feature).
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Ahh, I already have VoLTE enabled. Guess I will have to wait until someone finds a way to enable those other features.
Thanks for the info!
Whatsapp and Duo appear to support video calling over WiFi
Airstream25 said:
Whatsapp and Duo appear to support video calling over WiFi
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Yeah, I know that they support video calling, along with a ton of other apps, but there is a native video calling option.
They got it working on unlocked S8, using some of the APKs and CSC from the Verizon phone. See below:
https://forum.xda-developers.com/ve...to/how-to-video-wificalling-unlocked-t3615027
Or just by flashing the whole Verizon firmware on the unlocked phone (kinda defeats the purpose of getting the unlocked phone):
https://forum.xda-developers.com/ve...axy-s8-unlocked-version-wifi-calling-t3699806
So I'm hoping it's just a matter of time, as I also need the WIFI calling to work on my unlocked phone. I think that's what is needed in order to send texts over WIFI via the Verizon Message+ app, which is what I ultimately need when in poor signal areas (sending texts over WIFI, without getting a second number with Google Voice or asking people to install secondary apps like Allo/Duo). Or I could just switch to T-mobile I guess, where all these things work with the unlocked phone without the additional hassle.
Here is to hoping we can get wifi calling and native video calling working on the unlocked s9/s9+ phones for those of us on verizon.
I have the S9+ (G965U1), and I have used the included Wi-Fi Calling app.
Look for Wi-Fi Calling.
Dudeman456 said:
I have the S9+ (G965U1), and I have used the included Wi-Fi Calling app.
Look for Wi-Fi Calling.
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I just got my unlocked S9 what do I need to do to get everything working on VZW I mean HD Calling, and video calling etc.? I've never owned Samsung Phones, I've always had unlocked bootloader HTC phones that I could do anything I wanted with. I don't know anything about Samsung accept "Odin". I still havn't put the sim card in cause I was thinking of returning the phone.
Thanks for the hint Dudeman456! I found WiFi Calling under system apps and went to its settings and activated its permissions. Now I can send text messages over WiFi using Verizon Message+ app (and not the included Messages app or Android Messages). I still don't have WiFi calling through the default phone app on S9. I wonder if there is a different phone app that I need for that purpose (Verizon Phone app?).
Same issue as my unlocked Note 8 I got from Sammy. You can enable video calling in the *#*#4636*#*# menu. You will not be able to activate WiFi calling though unless you flash the Verizon firmware. You also will not be able to use any Verizon features such as watching NFL games (but I think that is changing and won't be a Verizon exclusive) and premium visual voicemail. Really is a deal breaker for me.
Sent from my SM-G965U1 using Tapatalk
skinnytoo2 said:
Same issue as my unlocked Note 8 I got from Sammy. You can enable video calling in the *#*#4636*#*# menu. You will not be able to activate WiFi calling though unless you flash the Verizon firmware. You also will not be able to use any Verizon features such as watching NFL games (but I think that is changing and won't be a Verizon exclusive) and premium visual voicemail. Really is a deal breaker for me.
Sent from my SM-G965U1 using Tapatalk
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What in the world does this mean "*#*#4636*#*# menu"????
All,
This is a KNOWN issue with Verizon.
I got my S9+ on Wed 3/14 from pre-order and could not get video calling to work. Went to Verizon store on Sat 3/17 preparing to wage war with them. The Verizon tech stopped me in my tracks and said it's already known. An email sent from corporate to all verizon stores indicating the problem with video calling. It is an issue with Samsung software which they are "diligently" working to correct and will push an update soon.
Notice this.. go to either MyVerizon app or the website and login. then go to devices/manage devices...then go controls then to adjust service blocks and you will see the video calling is blocked and cannot be unblocked. Apparently this is done for "our own good" until Samsung fixes the issue.
No date from the tech on when a fix will be issued.
DONT try anything crazy to enable video calling..just be patient and wait for the fix. My S9+ is unlocked too and i was assured that video calling will be enabled once a fix is issued.
ajal said:
Thanks for the hint Dudeman456! I found WiFi Calling under system apps and went to its settings and activated its permissions. Now I can send text messages over WiFi using Verizon Message+ app (and not the included Messages app or Android Messages). I still don't have WiFi calling through the default phone app on S9. I wonder if there is a different phone app that I need for that purpose (Verizon Phone app?).
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That is odd. I am using my G965U1 on Sprint and my Wi-Fi Calling app is in the regular app drawer with everything else. I did not expect it to work, since it is Sprint, but it did. The Wi-Fi Calling app was available before placing a sim card inside.
Gnex81 said:
All,
This is a KNOWN issue with Verizon.
I got my S9+ on Wed 3/14 from pre-order and could not get video calling to work. Went to Verizon store on Sat 3/17 preparing to wage war with them. The Verizon tech stopped me in my tracks and said it's already known. An email sent from corporate to all verizon stores indicating the problem with video calling. It is an issue with Samsung software which they are "diligently" working to correct and will push an update soon.
Notice this.. go to either MyVerizon app or the website and login. then go to devices/manage devices...then go controls then to adjust service blocks and you will see the video calling is blocked and cannot be unblocked. Apparently this is done for "our own good" until Samsung fixes the issue.
No date from the tech on when a fix will be issued.
DONT try anything crazy to enable video calling..just be patient and wait for the fix. My S9+ is unlocked too and i was assured that video calling will be enabled once a fix is issued.
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Click to collapse
I don't think it will unblock. If you didn't buy the VZW branded phone you most likely won't get video calling. I assumed this from the start. I spent a good portion of the day speaking with a VZW 2nd level support engineer supervisor with 20 years experience. He asked is there anything else that could be done besides unblocking video calls to make me happy, because that at this time it is impossible as the phone is not a VZW phone. Look in you phone profile on their website, does a picture of your phone show up? My profile is blank, that means the phone is not in their system of phones, even though I flashed the full VZW package with bloatware and all after first a full reset. My Phone has VZW splash screen and all the advanced calling menus, in about phone it says SM-G960U, but that block cant be removed. Maybe I screwed up somewhere and alerted them by booting with a sim card in? Maybe they flagged my IMEI? I don't know but the rep said point blank they can't unblock video calling on that line, and unlocked phones are not supported.
Are you all seeing LTE+ (carrier aggregation) on your Verizon S9 devices? I'm in Vegas and my device appears to sit on B13 (700mhz) and does not hand off anywhere else.
DevalB said:
Are you all seeing LTE+ (carrier aggregation) on your Verizon S9 devices? I'm in Vegas and my device appears to sit on B13 (700mhz) and does not hand off anywhere else.
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My S9 does not show LTE or 4G. I think there are a lot of bugs still.
skopper said:
My S9 does not show LTE or 4G. I think there are a lot of bugs still.
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That's a whole other issue then. Is your device an unlocked device?
DevalB said:
That's a whole other issue then. Is your device an unlocked device?
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Yes - unlocked on Verizon.
You need the right apps for Wi-Fi calling and some in framework. I don't own a s9 but that's what you need to do to get it to work. Along with some csc edits

WiFi calling working?

Just wondering if anyone is using WiFi calling. I just switched back my sim to a voice line and wanted to get it working. But not sure if the tablet supports it as I don't see the option.
I disabled a bunch of packages, so just wondering if I accidentally disabled it, or it's just not possible.
Thanks!
I'm using it successfully via Hangouts.
kathrynhr said:
I'm using it successfully via Hangouts.
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I was wondering about the carrier WiFi calling built into the device. Any luck with that ?
machx1111 said:
I was wondering about the carrier WiFi calling built into the device. Any luck with that ?
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No idea as I don't have the version with the SIM card. Usually your carrier has to tell you how to set up WiFi calling. On Project Fi it is automatically routed from the phone app through the Hangouts dialer . Otherwise you'd have to resort to Skype or WhatsApp or something similar.
aspexil said:
No idea as I don't have the version with the SIM card. Usually your carrier has to tell you how to set up WiFi calling. On Project Fi it is automatically routed from the phone app through the Hangouts dialer . Otherwise you'd have to resort to Skype or WhatsApp or something similar.
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Thanks yeah I have the LTE version. Calling works fine.. but on my phone I have an option for WiFi calling in system settings but I don't seem to see it on the tab. Maybe someone else can chime in that has LTE version.
machx1111 said:
Thanks yeah I have the LTE version. Calling works fine.. but on my phone I have an option for WiFi calling in system settings but I don't seem to see it on the tab. Maybe someone else can chime in that has LTE version.
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I would contact your carrier. WiFi calling is something they have to enable which is why you see the setting on your phone. They would know if they can support WiFi on the Tab S4. Like I said for Project Fi, which is my carrier, their WiFi calling is handled through a separate app (Hangouts Dialer) and not a System Setting regardless of the Android device used (phone, tablet, etc). Maybe your carrier has an app to install that provides WiFi calling from a Tab S4? And report back who your carrier is and what they say so others can find the info.

Can't make calls on LTE/CDMA

Hey, I have a G5 that when it's on LTE/CDMA I cant make or receive phone calls, error: Mobile network is unavailable, if I switch the network mode to CDMA (3G) I'm able to make phone calls but I get no LTE speeds. I find it weird since I have another G5 and works fine. so far I have done:
hard reset
soft reset
factory reset from recovery mode
network reset
phone # reset
all system updates (PRL, Profile, Firmware, etc.)
mobile data is on, Airplane mode is off.
tried a different sim card
I spent days with the carrier and they reset everything and came to the conclusion that it was my phone. so I'm thinking its a hardware issue? so I was thinking about buying a new mobo for the phone but I want it to see if you have any other ideas. TIA.
LGLS992
Hardware version 1.0
Android 7.0
Soft V. LS992ZVF
Siniestro said:
Hey, I have a G5 that when it's on LTE/CDMA I cant make or receive phone calls, error: Mobile network is unavailable, if I switch the network mode to CDMA (3G) I'm able to make phone calls but I get no LTE speeds. I find it weird since I have another G5 and works fine. so far I have done:
hard reset
soft reset
factory reset from recovery mode
network reset
phone # reset
all system updates (PRL, Profile, Firmware, etc.)
mobile data is on, Airplane mode is off.
tried a different sim card
I spent days with the carrier and they reset everything and came to the conclusion that it was my phone. so I'm thinking its a hardware issue? so I was thinking about buying a new mobo for the phone but I want it to see if you have any other ideas. TIA.
LGLS992
Hardware version 1.0
Android 7.0
Soft V. LS992ZVF
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Your using the phone on sprint right?
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hyelton said:
Your using the phone on sprint right?
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thank you for replying, yes its on the sprint network.
Siniestro said:
thank you for replying, yes its on the sprint network.
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Do you have volte enabled in settings?
Sent from my SM-G970U1 using Tapatalk
hyelton said:
Do you have volte enabled in settings?
Sent from my SM-G970U1 using Tapatalk
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I dont see it anywhere, how do I enable that? I only have wi-fi calling but I get unable to process your request - 1288.
Siniestro said:
I dont see it anywhere, how do I enable that? I only have wi-fi calling but I get unable to process your request - 1288.
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If WiFi calling not working sounds like a provising issue on sprints side.
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how do I fix the provising issue? is that something I can fix on my own? TIA
Siniestro said:
how do I fix the provising issue? is that something I can fix on my own? TIA
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That would be on sprints side so you’d have to call them
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hyelton said:
That would be on sprints side so you’d have to call them
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ok thank you all for the help

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