Related
About 3/4 of the way down the left side of the screen a brownish blotch started to form a couple of weeks ago. On lighter color screens it looks like a bruise. It started faint and is getting darker and larger, it is now the size of quarter (cut in half by the edge of the screen). It's quite organic looking with smooth edges.
I got the phone the first of Nov, 2011. Always been in a case, no cracks or chips in screen, never been wet.
Has anyone ever seen a screen defect like this?
Uh oh.
I've only had bad experiences with this. Its called a burn-in and it happens to screens as they die. I started to get it on Thursday of last week. I thought i could fix it with some apps on the market that reported to help some but it only sped up the process and after a day the whole screen was burnt-in and it was completely black.
if you bought your phone from Sprint, i would suggest taking it in to have them fix it because afaik, its a one-way street once this starts to happen.
if you didnt (like me - letstalk), i would look into buying a new screen/digitizer off ebay and replacing it yourself, but its a rather delicate process. i wouldnt do it unless its your last resort
as for causes, i only started to get it because i took my phone apart and got glass shards between the screen and the digitizer, when i put it back together it appeared in the bottom left corner and it slowly started to eat my screen away and it sped up when i applied pressure to the screen. this is when i bought a new screen and its good as new. but have you been rough with your screen? applying a lot of pressure constantly may have caused the screen to die faster
I got my phone from Let's Talk as well... Sprint store did the warranty work on it for $35.
Sent from my SPH-D710 using XDA App
Dalmus said:
I got my phone from Let's Talk as well... Sprint store did the warranty work on it for $35.
Sent from my SPH-D710 using XDA App
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well.. that makes me feel like a dunce
This morning I woke up to find my phone dead off the charger. I plugged it in to charge and went back to sleep. I woke up later and powered it up. Then I noticed an odd discoloration in the lower right side of my screen. A quick load of a webpage with a white background and sure enough I had some large yellowish blob discoloring my beautiful display on my T-Mobile Galaxy S II.
I haven't had this phone for more than two months so I called T-Mobile and they quickly issued a warranty replacement (it's in the mail). So, I ask you, what's wrong with this picture and has anyone else seen this on their phone?
(see attached picture of my screen)
I haven't seen that. Good that they replaced it. My screen has a dead pixel...can't really see it because its at the status bar and the signal icon is right on top of it, but I'm going to try to get it replaced. Hopefully they do as I haven't paid my bill yet.
Sent from my SAMSUNG-SGH-T989 using Tapatalk 2
Whoa that is crazy looking. Sorry about your phone! Never sen that before.
Possibly extensive exposure to UV light. (Sun)
UV damages the organic light emitting diodes. Almost instantly upon exposure.
They manufacture the screen in such a way that prevents UV damage. If they didnt, just using it in a naturally lit room could rape your screen. But maybe yours is flawed.
Sent from my SGH-T989 using XDA
I have no idea what caused that, but the first thing I thought of was how crt monitors would look like that when I left an unshielded speaker (magnet) nearby..and I think I just showed my age.
Sent from my SGH-T989 using XDA
mr1ncred1ble said:
I have no idea what caused that, but the first thing I thought of was how crt monitors would look like that when I left an unshielded speaker (magnet) nearby..and I think I just showed my age.
Sent from my SGH-T989 using XDA
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Late 20's - mid 30's
Sent from my SGH-T989 using XDA
Best guess is that it was an inherent flaw in the LCD that came out after being bumped or dropped? Either way, handset insurance took care of it and T-Mob waived the fees because it was only a week or two old at the time. They shipped me a new one overnight and I sent them the bad one back...
Mine had similar problem. Something impacted the screen I guess. At one point I could see a dark line in the blob. Figured it was a crack. But mine grew until it consumed the whole screen.
Sent from my SGH-T989 using xda premium
Questions go in the Q&A section
It did for me. This is my 5th HTC One, and the 4.3 update fixed it.
Finally.
Sending my phone in for repair tomorrow, hopefully it fixes the problem considering you had 5...
FIFTH? oh man, I would not stand for that. especially when I had so much headache with rumrunner on my first device.
In other news, this update DEFINITELY is doing good things for my camera. I can see it start to haze out to purple, and then the phone promptly compensates and goes back to better (but not fantastic) colors. On a scale of 1/10, with 10 being the quality of my REAL digital camera, my phone went from a 2 to a 7
Mine got a little better. Sometimes it really sticks out but it's less common.
I've said a million times in the unlocked One forum that no software update will fix the purple tint. It's a hardware defect caused by thermal and electrical noise interfering with the camera. If it has ever shown the tint at any point, it's broken, plain and simple.
What the 4.3 update adds is an algorithm to detect a purple hue in the camera software. If it reaches a certain threshold, it drops the ISO to 800 and applies a filter to recolor the purple into gray. But once the phone gets too hot (about 1-2 min), there will be too much thermal noise for the software to mask and you'll get the same bright purple tint in low light.
The only fix is to open up a support ticket with HTC and send your phone to the repair center. They replace the camera module with a newer revision and add some insulation to shield the camera from noise. I sent in my One and now there are zero issues with the camera. It takes great low light pictures and shows no tint even if I leave it sitting on the table for 10 minutes.
wireroid said:
I've said a million times in the unlocked One forum that no software update will fix the purple tint. It's a hardware defect caused by thermal and electrical noise interfering with the camera. If it has ever shown the tint at any point, it's broken, plain and simple.
What the 4.3 update adds is an algorithm to detect a purple hue in the camera software. If it reaches a certain threshold, it drops the ISO to 800 and applies a filter to recolor the purple into gray. But once the phone gets too hot (about 1-2 min), there will be too much thermal noise for the software to mask and you'll get the same bright purple tint in low light.
The only fix is to open up a support ticket with HTC and send your phone to the repair center. They replace the camera module with a newer revision and add some insulation to shield the camera from noise. I sent in my One and now there are zero issues with the camera. It takes great low light pictures and shows no tint even if I leave it sitting on the table for 10 minutes.
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Is this known to be a 100% of the time issue or hit and miss? I have not noticed any problems with my camera; I got the phone approximately 1-2 weeks ago.
vpxf said:
Is this known to be a 100% of the time issue or hit and miss? I have not noticed any problems with my camera; I got the phone approximately 1-2 weeks ago.
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You'll definitely know if you have the issue. There will be a very obvious purple cast over any photo or video taken in low light.
This is the problem if you don't know what it looks like. I'm sending mine in this weekend.
Sent from my Oney Bone.
wireroid said:
The only fix is to open up a support ticket with HTC and send your phone to the repair center. They replace the camera module with a newer revision and add some insulation to shield the camera from noise. I sent in my One and now there are zero issues with the camera.
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Click to collapse
How long does the service turnaround take?
How about this one. . First HTC one I had, had a beautiful camera. Replaced it just before Christmas due to a blown speaker. Fired up my cln replacement on Christmas eve, rooted and rom'd it instantly of course only to find on Christmas morning that it would never focus! Crapy mass reproduced junk!
spjoneser said:
How about this one. . First HTC one I had, had a beautiful camera. Replaced it just before Christmas due to a blown speaker. Fired up my cln replacement on Christmas eve, rooted and rom'd it instantly of course only to find on Christmas morning that it would never focus! Crapy mass reproduced junk!
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Sounds like what I'm going through...1st new phone great camera then blown speakers, second refurbished phone great camera then blown speakers again, now new (not refurbished) phone has the major purple camera issue, off to HTC for the revised module to be installed.
Sent from my HTCONE using xda app-developers app
onefasttreopro said:
Sounds like what I'm going through...1st new phone great camera then blown speakers, second refurbished phone great camera then blown speakers again, now new (not refurbished) phone has the major purple camera issue, off to HTC for the revised module to be installed.
Sent from my HTCONE using xda app-developers app
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How did you get a new not refurbished?
spjoneser said:
How did you get a new not refurbished?
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Kinda drawn one but here's the short version believe it or not.......I had my 3rd refurb on it's way to me to my house (store tech sent it to me directly to avoid long drive to store). Delivery got screwed up royally (I couldn't be there after 1st attempt and ups couldn't hold at warehouse due to restriction on package by sprint to protect against fraud and also couldn't change delievery address either due to fraud protection put in place) it couldn't get resolved so when I called store as last resort, the manager took care of me and had a new one waiting for me later that afternoon for my troubles (kinda sucked that I had to drive out really far but it was a new in box instead of refurb). He's taking care of tracking down and cancelling the other replacement etc etc. So hopefully now HTC will put in a good revised module as I've been reading they've been doing, and I should be good for a while with this one.
Sent from my HTCONE using xda app-developers app
I don't seem to have that issue. I must of lucked out..
onefasttreopro said:
Kinda drawn one but here's the short version believe it or not.......I had my 3rd refurb on it's way to me to my house (store tech sent it to me directly to avoid long drive to store). Delivery got screwed up royally (I couldn't be there after 1st attempt and ups couldn't hold at warehouse due to restriction on package by sprint to protect against fraud and also couldn't change delievery address either due to fraud protection put in place) it couldn't get resolved so when I called store as last resort, the manager took care of me and had a new one waiting for me later that afternoon for my troubles (kinda sucked that I had to drive out really far but it was a new in box instead of refurb). He's taking care of tracking down and cancelling the other replacement etc etc. So hopefully now HTC will put in a good revised module as I've been reading they've been doing, and I should be good for a while with this one.
Sent from my HTCONE using xda app-developers app
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What a hassle. . .for what we spend on this stuff between product and service
Hi all.
I've received my brand new LG G3 32GB international D855. Awesome phone, really.
Anyway I've encountered some hardware related problems:
1st I've noticed that top and bottom of the screen are brighter, but I think it's due to the LCD technology itself (used amoleds in the last 3 years so a different technology with different and, imho, worse problems).
2nd, and the topic of this question, my camera is showing few very light scratches on the back lens. From my tests, fortunately, I realized that they're not visible in any kind of photo.
I used a cover and a screen protector since I unboxed.
My question is: is anyone experiencing similar issue? Is the lens so easy to damage?
I'm pretty worried because my Note 3 never showed a scratch in 7 months used without any kind of protection...
Sent from my LG-D855 using XDA Premium 4 mobile app
I have also used a bumper case since the 1st day. I checked my camera lens just now and did not notice any scratches. I think it might be a manufacturing fault.
Not sure my G2 had a ton of scratches too but it never came out in photos... so you should be A-OK... maybe just different glass types.
Note 3 has other quality issues *shakes* lol. S Pen die much? lol.
Meanwhile I realised that the issue with the screen is an actual problem called screen bleeding, related to LCD's back illumination.
Sent from my LG-D855 using XDA Premium 4 mobile app
I've had mine since 2 days prior to main release (know a guy, mwohaha)
I managed to drop it from my hand, when falling asleep in my chair after working with some stuff for 12h straight - it fell on the floor, and slid a good 20-30 cm across dust, and some "gravel particles" from my shoes - camera facing down. NO scratches.
I'm actually quite impressed
ipwngeek said:
I've had mine since 2 days prior to main release (know a guy, mwohaha)
I managed to drop it from my hand, when falling asleep in my chair after working with some stuff for 12h straight - it fell on the floor, and slid a good 20-30 cm across dust, and some "gravel particles" from my shoes - camera facing down. NO scratches.
I'm actually quite impressed
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So they sent me a butter unity?
Wasn't sapphire indestructible?
Anyway I removed cover and the screen protector, actually they only covered the beautiful design... Just try a few day without nothing and see if the situation deteriorates.
Sent from my LG-D855 using XDA Premium 4 mobile app
kylothow said:
So they sent me a butter unity?
Wasn't sapphire indestructible?
Anyway I removed cover and the screen protector, actually they only covered the beautiful design... Just try a few day without nothing and see if the situation deteriorates.
Sent from my LG-D855 using XDA Premium 4 mobile app
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I guess you got a faulty unit; I'd send it in to LG, or at least go on the live chat. That should do the trick, I hope!
sounds like a manufacturing fault. just swap it...i used the bumper too no scratches so far
BurningRain said:
sounds like a manufacturing fault. just swap it...i used the bumper too no scratches so far
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Yeah but I don't know how LG operates... I can't stay without phone for weeks...
Sent from my LG-D855 using XDA Premium 4 mobile app
If I'm not wrong I have 2 years to have free reparations/replacements right? Scratches aren't affecting my photos and are only barely visible with naked eye and only in determinated light conditions. If the problem becomes worse or photos will deteriorate I'll update this thread with my experience with LG's warranty system.
For now this phone rocks.
Sent from my LG-D855 using XDA Premium 4 mobile app
I've noticed some "light leaks" on the top and the bottom of the screen. It's nothing so disturbing, but it's not acceptable in a high end phone like the G3. :/
Anyone else noticed this? Is more visible when you're seen a darker color on the entire screen.
gustavocoelho said:
I've noticed some "light leaks" on the top and the bottom of the screen. It's nothing so disturbing, but it's not acceptable in a high end phone like the G3. :/
Anyone else noticed this? Is more visible when you're seen a darker color on the entire screen.
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I've also, but it's very hard to notice and when watching films or playing games is almost invisible.
Anyway guys I've an update for you: I'm not crazy scratches are very visible under direct light and I'll definely contact the seller...
Little update
Sent the phone back to the shop (yes, directly to the seller because it was less than 10 days I have bought it :victory, it should get there on Monday.
Let's see if the screen leaky borders, creacky cover and most important buttery lens are enough for a replacement :fingers-crossed:
I'll update you when the shop will contact me.
Another and last update
The shop received the faulty phone today and replaced with a new one
I should get it tomorrow :victory:
kylothow said:
The shop received the faulty phone today and replaced with a new one
I should get it tomorrow :victory:
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Let us know about those borders.
helikido said:
Let us know about those borders.
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I'm testing it now, they also replaced the wall charger that produced a kind of electric noise (and I forgot to tell them it did...)
Another update after the screen tests.
EDIT:
Anyway, a note: the "old" G3 had a "tight" USB which was a pain to plug... the new one works as it should
the "old" G3 had orrible blacks... the new one has very darker blacks
The screen still have the barely visible blue bar on top (seem to be a G3 feature) and has little brighter bottom borders... so I think it's the LCD itself and not a defect. I tested the screen with a simple app called something like Screen Test and every color is uniform (no illumination problems, darker bars/leaks, nothing.
THIS PHONE DOESN'T HAVE AM/PM BUG!
EDIT2:
LOL, AM/PM bug still present
kylothow said:
I'm testing it now, they also replaced the wall charger that produced a kind of electric noise (and I forgot to tell them it did...)
Another update after the screen tests.
EDIT:
Anyway, a note: the "old" G3 had a "tight" USB which was a pain to plug... the new one works as it should
the "old" G3 had orrible blacks... the new one has very darker blacks
The screen still have the barely visible blue bar on top (seem to be a G3 feature) and has little brighter bottom borders... so I think it's the LCD itself and not a defect. I tested the screen with a simple app called something like Screen Test and every color is uniform (no illumination problems, darker bars/leaks, nothing.
THIS PHONE DOESN'T HAVE AM/PM BUG!
EDIT2:
LOL, AM/PM bug still present
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By any chance can you tell me if you have a model with revised hardware? Because i thought all G3's had a hard to plug in usb (including mine).
About the borders i seem to have them too. I think its normal because i can notice them on all lcd displays like the iphone.
On the lowest screen brigtness, during day light my navigation bar is darker than the black bezel on the phone so i assume that yours is the same correct?
And my charger also starts hissing when charging the phone. Weird thing is it also makes the phone hiss when i have earphones on. I dont know if i should be worried.
helikido said:
By any chance can you tell me if you have a model with revised hardware? Because i thought all G3's had a hard to plug in usb (including mine).
About the borders i seem to have them too. I think its normal because i can notice them on all lcd displays like the iphone.
On the lowest screen brigtness, during day light my navigation bar is darker than the black bezel on the phone so i assume that yours is the same correct?
And my charger also starts hissing when charging the phone. Weird thing is it also makes the phone hiss when i have earphones on. I dont know if i should be worried.
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Click to collapse
Accessed phone infos from dialer and it says rev 1.0 like the "old" one.
Yeah I've set brightness to auto and the navbar is barely visible, not like an amoled but the "old" phone had blueish black which was horrible while watching movies even in a dark room with brightness set to minimum
And the new wall charger has the same problem so I think it's normal and it shouldn't explode
I'm not sure about the headphones+charger issue, sorry.
I can hear interference with earphones but I'm not sure of what you mean...
kylothow said:
Accessed phone infos from dialer and it says rev 1.0 like the "old" one.
Yeah I've set brightness to auto and the navbar is barely visible, not like an amoled but the "old" phone had blueish black which was horrible while watching movies even in a dark room with brightness set to minimum
And the new wall charger has the same problem so I think it's normal and it shouldn't explode
I'm not sure about the headphones+charger issue, sorry.
I can hear interference with earphones but I'm not sure of what you mean...
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Yeah i thought so.
The blacks are normal to be a little bluish. All lcd are like that and even mine to a small degree.
Thank you for your reply lol. Good luck with your phone buddy
Scratched? How about fully cracked!
First - the phone was not dropped or have any impacts other than what you might get from walking with a phone in your pocket. Other than normal daily use, safe handling and really careful use the phone had nothing happen to it. I cannot pick even a medium bump that happened, but now I have a cracked lens with a hole exposing the camera beneath. LG is warning me that 'mishandling' is not covered ... I certainly did not mishandle the phone in any way.
Link to other forum: http://forum.xda-developers.com/lg-g3/help/lg-g3-cracked-lens-hours-box-t2812323
Here is the video I made for Youtube: https://www.youtube.com/watch?v=zH1fNexSNQk
I've had my G3 for close to 2 months now after preordering it right before launch. I already have a screen burn issue going on in the upper middle of the screen, which is quite odd because I had two G2s that had similar screen burn issues in nearly the exact same spot. Anyone else come across this so far? Am I just getting super unlucky with LG lately? Thanks in advance!
Take a pic for us?
Sent from my LG-D851 using XDA Free mobile app
dysfunkshun said:
I've had my G3 for close to 2 months now after preordering it right before launch. I already have a screen burn issue going on in the upper middle of the screen, which is quite odd because I had two G2s that had similar screen burn issues in nearly the exact same spot. Anyone else come across this so far? Am I just getting super unlucky with LG lately? Thanks in advance!
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More info would be nice. What is your screen brightness set at? if you have had this issue twice already with another LG model I would look into user error. I dont mean to offend but it has been known for years that high screen brightness can cause this issue.
No worries, I'd think the same thing! I run my screen brightness around 40% and very rarely go above that. I first noticed the burn about 2 weks ago, when I was stock rooted, and it has stuck through 2 versions of skydragon as well. I attached a pic, the burn is just to the right of the RJ logo. Unrelated, how do you just reply on the XDA app, the 3 dots menu isnt there?
I have same phone for time length. Running at 52 in dark and full brightness outside and don't have that. Replace phone or maybe it overheating
AWESOME G3
I'm thinking the same. I think you've been overheating. That's where this phone gets the hottest. I always put my finger on the buttons and i can feel the heat there
I do not notice that. Usually I use brightness 55%, or auto when it's in outdoors.
May you describe your screen tint? Mine is rather unique because the tint is slightly purple (neither warm nor cool, but my screen is brighter than most models I compared).
zcgofaster said:
I'm thinking the same. I think you've been overheating. That's where this phone gets the hottest. I always put my finger on the buttons and i can feel the heat there
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I have been known to stick it in the freezer and let the temp drop lol
AWESOME G3
This isn't what I would call a "Screen Burn". Looks to be a simple manufacturer defect. Burn in would be something like the top notification shade showing a burned in after effect of say, like, the clock or maybe an icon that is constant like the signal bars or blue tooth or something...
That's what it does, it's kinda hard to see since I use a the stock widget and it's a blue, but anything with a white background you can clearly see a darkish burn in the screen. I'm thinking the overheating sounds plausible, and why it has happened on both devices in the same area. Now to figure out why it's overheating...
Sent from my LG-D851 using XDA Free mobile app
mzrdisi said:
This isn't what I would call a "Screen Burn". Looks to be a simple manufacturer defect. Burn in would be something like the top notification shade showing a burned in after effect of say, like, the clock or maybe an icon that is constant like the signal bars or blue tooth or something...
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The real screen burn is like an image "carved" on the screen after a period of time.
AMOLED is notorious of burn (look at G Flex screen).
mingkee said:
The real screen burn is like an image "carved" on the screen after a period of time.
AMOLED is notorious of burn (look at G Flex screen).
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Yeah, I wouldn't say over heating would cause burn in. But I suppose it's possible burn in could be something you are experiencing. You are sure it's not an image retention problem. I've seen some LG 4K tvs with image retention issues.
Could you guys please look at my thread? I think I have the same problem.
http://forum.xda-developers.com/tmobile-lg-g3/help/screen-t3518030