We still have under a year left on 2-yr contract (got 3 free G2s then). VZW let us do an Edge upgrade (getting a Note4 & 2 G4s).
I did the transfer online ... everything went smoothly (new phones are on the way). One strange thing: during signing off, I was asked to return
ONLY the primary phone (with specific MEID) ! My understanding is all 3 old phones should be returned.
Called customer service ... they said the same thing but couldn't explain why the website only asked for one. They advised me to follow the
website and keep the screenshot of it.
Anyone know what going on ??
Thanks.
hyperxguy said:
We still have under a year left on 2-yr contract (got 3 free G2s then). VZW let us do an Edge upgrade (getting a Note4 & 2 G4s).
I did the transfer online ... everything went smoothly (new phones are on the way). One strange thing: during signing off, I was asked to return
ONLY the primary phone (with specific MEID) ! My understanding is all 3 old phones should be returned.
Called customer service ... they said the same thing but couldn't explain why the website only asked for one. They advised me to follow the
website and keep the screenshot of it.
Anyone know what going on ??
Thanks.
Click to expand...
Click to collapse
It's probably a glitch. Unless you actually paid in full for all 3 phones, you're going to need to send them all back.
Related
So picked up a T-mobile G2 from a guy on craigslist. I forgot to check out the camera before I paid up. I came home and cannot get the camera to work at all. the camera app crashes everytime and I have to force close it. The dedicated camera button also does nothing at all. Have tried doing a factory reset a couple of time and have no luck.
Any ideas for options? I am pretty sure the warranty is not in play as I am the second(third /fourth) owner.
Looks like its running the stock firmware
Android Version
2.2
Baseband Version
12.28b.60.140eU_26.03.02.26_M
Kernel Version
2.6.32.17-g9ab3677
Build Number
1.22.531.8 CL277427
Thanks in advance
Did you try a 3rd party camera app to make sure the camera works?
No third party camera app works either. I think they all use the base app in the background or something.
At this point since you cant get your money back you might as well root it and install a different rom and see what happens.
Well I ibuy all my phones off craigslist and I can get replacement from tmobile. Worked for mytouch 4g and worked for g2.
Please click thanks button
U must be willing to spend sometime on this...
Won't work unless ur a tmobile subscriber.
1.go on tmobile website, log in, go to contact us and online chat.
2.find the one that says trouble shooting
3.fill out ur info
4.tell them you recently bought a g2. (Don't say like 2 weeks ago or anything like that, tell them you bought it yesterday) and obiviosuly don't tell them you bought it off ebay or craig. Act like you bought it off tmobile store.
Tell them you have a friend and he had his g2 for a while and he's firmware version is different than yours. Tell them he received an ota upgrade sometime ago. and you still haven't received your ota update. So you took it to the store and everything and they told you to contact tmobile and see if your imei number is in their system. Now they will require your imei number. Give them your imei number and they will tell you they updated in and ur imei number is now in their system.
At this point their system will think you just bought the phone as it just registered on their system. So its like your on tmobile 14 days remorse return thingy. I forgot what its called.
Now exit the online chat.
Now this time choose phone acce then warranty exchange.
And tell them you are experiencing weird reboots problem. Tell them the phone reboots by itself like 5 times a day. And you found a dead pixel on the screen idk make some stuffs up
And tell them you already took it to the store and did hard reset and eveything and your still experiencing problems.
(This is a must part or they will walk you through hard resetting the phone steps and tell you to contact again if you're still experiencing problem)
Ur done. They will say they will send you the replacement phone at this point.
Just make sure you still have the void sticker and u don't have any water damage. Or you will get charged.
Sent from my HTC Vision using Tapatalk
Oops double.post
Just out of curiosity how much did you pay for it
Sent from my myTouch_4G_Slide using XDA Premium App
Strange, some others have mentioned it, have you tried rooting and installing a custom rom? Or is that something you didn't have interest in doing?
eunkipark92 said:
Well I ibuy all my phones off craigslist and I can get replacement from tmobile. Worked for mytouch 4g and worked for g2.
Please click thanks button
U must be willing to spend sometime on this...
Won't work unless ur a tmobile subscriber.
1.go on tmobile website, log in, go to contact us and online chat.
2.find the one that says trouble shooting
3.fill out ur info
4.tell them you recently bought a g2. (Don't say like 2 weeks ago or anything like that, tell them you bought it yesterday) and obiviosuly don't tell them you bought it off ebay or craig. Act like you bought it off tmobile store.
Tell them you have a friend and he had his g2 for a while and he's firmware version is different than yours. Tell them he received an ota upgrade sometime ago. and you still haven't received your ota update. So you took it to the store and everything and they told you to contact tmobile and see if your imei number is in their system. Now they will require your imei number. Give them your imei number and they will tell you they updated in and ur imei number is now in their system.
At this point their system will think you just bought the phone as it just registered on their system. So its like your on tmobile 14 days remorse return thingy. I forgot what its called.
Now exit the online chat.
Now this time choose phone acce then warranty exchange.
And tell them you are experiencing weird reboots problem. Tell them the phone reboots by itself like 5 times a day. And you found a dead pixel on the screen idk make some stuffs up
And tell them you already took it to the store and did hard reset and eveything and your still experiencing problems.
(This is a must part or they will walk you through hard resetting the phone steps and tell you to contact again if you're still experiencing problem)
Ur done. They will say they will send you the replacement phone at this point.
Just make sure you still have the void sticker and u don't have any water damage. Or you will get charged.
Sent from my HTC Vision using Tapatalk
Click to expand...
Click to collapse
Hiw sure are you that this will work on a G2 that was purchased back in October? I have a legitimate problem....traded my N1 for G2 on craigslist and now the screen is white w/black lines. I have a custom ROM installed (but didn't tell them that). I called and they said it's not under warranty (since I'm not the original owner). I'm guessing that conversation is in the system, but I'm willing to try this method. This seems incredibly sketchy and it seems like they would have the phone in the system on the original owner's account.
Hi,
I would like to unlock my T989. Although I've bought it at full price from Walmart I've got an email from T-mobile saying that "The device was not purchased from a T-Mobile USA retail store or authorized T-Mobile retailer." and I've decided not to battle them for 3 months and just do it myself.
I'm a newbie and the following questions might be silly.
1) I understand there is a software by z3x that unlocks the phone. Do I need an extra hardware for it (what is the z3x-box)? If so, what kind?
2) If I root the phone, will it be immediately unlocked?
3) Is there a free method to unlock this phone (assuming I'll root it successfully)?
Thanks!
bloodymeli said:
Hi,
I would like to unlock my T989. Although I've bought it at full price from Walmart I've got an email from T-mobile saying that "The device was not purchased from a T-Mobile USA retail store or authorized T-Mobile retailer." and I've decided not to battle them for 3 months and just do it myself.
I'm a newbie and the following questions might be silly.
1) I understand there is a software by z3x that unlocks the phone. Do I need an extra hardware for it (what is the z3x-box)? If so, what kind?
2) If I root the phone, will it be immediately unlocked?
3) Is there a free method to unlock this phone (assuming I'll root it successfully)?
Thanks!
Click to expand...
Click to collapse
Option 3!
You can do it yourself, just follow the simple instructions :
http://forum.xda-developers.com/showthread.php?t=2024514
Sent from my SGH-T989D using xda premium
You could always just take the simple way and tell Tmobile your taking a trip to mexico in 3 weeks (Cuz itll take 2 weeks at the max for the manufacturer to send the code to tmobile) and you want to use a prepaid service down there but dont want to buy a new phone. I just did this today, but act like you dont know much about sim unlocking to be on the safe side. The lady tried to get my to buy a new phone from tmobile down in mexico or just let my phone roam and get international charges and i told her "Well im trying to use the same phone with a prepaid service down in mexico so i wont have to have any additional charges when i come back, I herd something about most phones being locked so will i be able to use the prepaid sim on my current phone?" and after that she mentioned sending me an unlock code.. She tried to play me like i didnt know anything about sim unlocking by telling me my options were buying a new phone down there or letting the charges rack up. Then tried to cut the conversation off short this was in the online chat. But if you keep asking questions and explaining you dont want a new phone or to let them add charges theyll eventually tell you about unlocking your phone and ask for you imei and email then youll have to wait for 2 weeks.
Hope i helped a few people, I tried the method above and it didnt work for me. So i took the longer route that will forsure unlock your phone. :good:
Curiously enough, I'm currently abroad.
I don't have a t-mobile account. I don't even need one according to their website. It's just annoying. But I feel like I'm tilting at windmills.
"If you paid full retail price for a device, you qualify to have the SIM subsidy unlock code provided you meet the following requirements:
The device must have been purchased at a T-Mobile retail store or authorized T-Mobile retailer.
The device must be paid for completely. You must be able to fax the proof of purchase to T-Mobile."
In any case, as I didn't get an answer in the other thread, do you happen to know
1) How do I boot into recovery mode? and how do I choose to flash a radio? Do I need to install a specific recovery software? I would really appreciate if somoeone will able to post a detailed "unlocking for dummies" guide, starting from an unrooted phone. A medal of honor will be given if the guide will start from a stock, unrooted phone.
2) I understand the latest version of the radio is UVLI. Should I use it or use the one that comes with my phone? (I would like as few problems as possible)?
TwoStax said:
You could always just take the simple way and tell Tmobile your taking a trip to mexico in 3 weeks (Cuz itll take 2 weeks at the max for the manufacturer to send the code to tmobile) and you want to use a prepaid service down there but dont want to buy a new phone. I just did this today, but act like you dont know much about sim unlocking to be on the safe side. The lady tried to get my to buy a new phone from tmobile down in mexico or just let my phone roam and get international charges and i told her "Well im trying to use the same phone with a prepaid service down in mexico so i wont have to have any additional charges when i come back, I herd something about most phones being locked so will i be able to use the prepaid sim on my current phone?" and after that she mentioned sending me an unlock code.. She tried to play me like i didnt know anything about sim unlocking by telling me my options were buying a new phone down there or letting the charges rack up. Then tried to cut the conversation off short this was in the online chat. But if you keep asking questions and explaining you dont want a new phone or to let them add charges theyll eventually tell you about unlocking your phone and ask for you imei and email then youll have to wait for 2 weeks.
Hope i helped a few people, I tried the method above and it didnt work for me. So i took the longer route that will forsure unlock your phone. :good:
Click to expand...
Click to collapse
You have step by step details in the post mentioned by DupleX01.
- install recovery
- install radio SGH-T989_UVLE1_radio
- unlock the phone
- done
- you can change the radio again (look in the dev area for several radio packages that work with T989) - optional if the phone works well
Here is a direct link to the post http://forum.xda-developers.com/showpost.php?p=36417242&postcount=145
Thank mr_guan for his post if it helped.
So I just called Sprint to see if I could unlock my Galaxy Note 4 for international use.. The girl on the line after putting on hold a few times, comes back and says they can't unlock it but can give me the code to give to the other carrier and they will be able to unlock for GSM use.. I said ok and she gave me the MSL.
As I understand it, MSL is just for some menus in the phone and not useful in unlocking GSM/SIM use..
What are my options? ..
Edit:.. I called again, got the sprint international support number (888-226-7212) and these people seem to understand what GSM Unlock actually is LOL ..
anyway.. They tell me that the phone have to be active on my account for at least 90 days before they unlock it..
I did buy the phone used from EBay and to my understand it is paid for in full.. Sprint Rep also confirmed that.. It is also active and works fine on my account right now but I only activated it today..
So - What is this nonsense about having to wait 90 days?
One more EDIT: .. I called the international support # again. This time with some info I found on the sprint website.. (https://www.sprint.com/legal/unlocking_policy.html) .. They were telling me that the device have to be active on my account for 90 days.. but the site says this:
"The applicable device is currently active on a Sprint account and the applicable account has been active for at least 90 days. "
So, after reading this back to them, she went ahead.. although with frustration and I could tell she didn't like that.. but did unlock it for me
Sprint gave me an MSL, too, but so far it's been USELESS!
I bought my Sprint Samsung Galaxy Note 4 in April 2015.
I've been calling and dealing with Sprint since December 2015, trying to get them to unlock my Note 4 for use w/ ANY other carriers. (It does not seem to be possible.)
The 4 or 5 separate times I've called Sprint, the outcome has been the same. They put me on hold, and all I get in the end is an "MSL code" ... to be used by the new carrier to "unlock" the phone for use w/ other (domestic) carriers.
I've been told on a few of those initial calls to Sprint that my phone "unlock" was complete.
I've gone to Metro PCS (several times), T-Mobile, etc. So far no luck.
The phone still seems to be LOCKED for Sprint use ONLY.
I've tried the following SIMs on the phone, NONE have worked: Metro PCS, H2O, T-Mobile (1 live and 1 to be activated), SimpleMobile, and a friend's live SIM.
The message the on the phone is: Invalid SIM card.
My phone was purchased new, for Sprint, everything in good standing. Paid in full. No longer in contract. Not blacklisted, etc.
So, Mr. Q, basically, I find it hard to believe that your Sprint Note 4 was "unlocked."
However, I am going to call this number, and see what results I get. Especially since my phone was bought from Sprint and has been active and on Sprint since day 1.
P.S. You write that the lady did "unlock" your Sprint Note 4 for you. What exactly does this mean? Are you able to use other SIMs now?
Do tell. Please...
I await your reply!
Mr. Q 5 said:
So I just called Sprint to see if I could unlock my Galaxy Note 4 for international use.. The girl on the line after putting on hold a few times, comes back and says they can't unlock it but can give me the code to give to the other carrier and they will be able to unlock for GSM use.. I said ok and she gave me the MSL.
As I understand it, MSL is just for some menus in the phone and not useful in unlocking GSM/SIM use..
What are my options? ..
Edit:.. I called again, got the sprint international support number (888-226-7212) and these people seem to understand what GSM Unlock actually is LOL ..
anyway.. They tell me that the phone have to be active on my account for at least 90 days before they unlock it..
I did buy the phone used from EBay and to my understand it is paid for in full.. Sprint Rep also confirmed that.. It is also active and works fine on my account right now but I only activated it today..
So - What is this nonsense about having to wait 90 days?
One more EDIT: .. I called the international support # again. This time with some info I found on the sprint website.. (ht tps sprint com legal unlocking policy html) .. They were telling me that the device have to be active on my account for 90 days.. but the site says this:
"The applicable device is currently active on a Sprint account and the applicable account has been active for at least 90 days. "
So, after reading this back to them, she went ahead.. although with frustration and I could tell she didn't like that.. but did unlock it for me
Click to expand...
Click to collapse
PRS247 said:
I bought my Sprint Samsung Galaxy Note 4 in April 2015. ...
Click to expand...
Click to collapse
Here is how I understand it, for the Note 4, Sprint will only unlock it for International Use. Meaning we won't be able to use it on any other carrier here in the U.S. and even that, if you try to use the phone you will only get Voice/SMS and 3g internet.
I am not even sure yet if it's really unlocked and I can't try it until I go to another country.. However, they did sent some kind of update to the device and told me to go to the phone Settings, Update and then UICC Unlock. Now on the Sprint website there is a menu and have a selection that says "Unlock my phone" or something like that, it says Phone is already unlocked for International use.
So.. does not seem like you can GSM Unlock Note 4 for domestic use.
If you or others want my advice, it is to set aside some extra money and buy a real factory unlocked phone that will work in the U.S. and outside the U.S. on GSM.. and that phone is not going to be a Sprint one.
However, if you do still want to unlock GSM use inside the U.S. I think the option is to look here or on other websites for that.. I myself will need to do some more research and see if we can use a Sprint Note 4 on T-Mobile and other GSM.
Mr. Q 5 said:
However, if you do still want to unlock GSM use inside the U.S. I think the option is to look here or on other websites for that.. I myself will need to do some more research and see if we can use a Sprint Note 4 on T-Mobile and other GSM.
Click to expand...
Click to collapse
Keep me posted and good luck!
Some guy on youtube, MN MobileGuy, claims to be able to "SIM unlock" this phone for GSM use.
He charges $60 and says his process takes about an hour to remotely unlock the phone.
I dont mean to sound rude, but a fair bit of reading would have probably led you to the fact that there is an app and a developer on here that produced a tool to unlock all sprint galaxy devices over several months ago. The original thread with the tool got edited so you have to go over to his website to get it done. Costs about $35 its pretty straight forward i've used it several times no hastle...
http://www.idoneapps.com/index.php?os=android
cRiMiNaL_Genius said:
I dont mean to sound rude, but a fair bit of reading would have probably led you to the fact that there is an app and a developer on here that produced a tool to unlock all sprint galaxy devices over several months ago. The original thread with the tool got edited so you have to go over to his website to get it done. Costs about $35 its pretty straight forward i've used it several times no hastle...
Click to expand...
Click to collapse
what's the link to the original thread? why'd it get edited/deleted? was it posted as free?
I've seen a thread w/ a guy who posted a bunch of links and files. but i can't trust someone online i don't know.
like i said, there's a guy on youtube that claims to do the same thing. at least his face is on his videos making claims.
i guess i've come across too many that use scenarios like this to compromise other people's property.
if someone i knew, w/ the same phone, had a locked Sprint one day, and then next day they were on an unlocked GSM carrier, then i 'd go see the guy. otherwise, not.
i've seen way too many ppl. take advantage of others.
sucks. but, yeah... life.
---------- Post added at 05:12 AM ---------- Previous post was at 05:08 AM ----------
cRiMiNaL_Genius said:
I dont mean to sound rude, but a fair bit of reading would have probably led you to the fact that there is an app and a developer on here that produced a tool to unlock all sprint galaxy devices over several months ago. The original thread with the tool got edited so you have to go over to his website to get it done. Costs about $35 its pretty straight forward i've used it several times no hastle...
Click to expand...
Click to collapse
but thanks for the fyi...
Keyword to google search is idone. Well known fact around here; he's the trusted developer of Galaxy Tools.
Sent from my SM-N910P using Tapatalk
hello,
I purchased a tmobile note 7 2nd hand and I ve been using it on att with no issues. However, I'm trying to exchange it for a new one when it comes out. But I am having issues with returning it. T mobile will not help because they said I don't have a plan with them, I have called Samsung about ten times all telling me they will escalate my care and I get no where. Also called consumer safety and they were no help. Any one else having these problems?? Please help
Jleech330 said:
hello,
I purchased a tmobile note 7 2nd hand and I ve been using it on att with no issues. However, I'm trying to exchange it for a new one when it comes out. But I am having issues with returning it. T mobile will not help because they said I don't have a plan with them, I have called Samsung about ten times all telling me they will escalate my care and I get no where. Also called consumer safety and they were no help. Any one else having these problems?? Please help
Click to expand...
Click to collapse
I bought a TMobile one but returned it due to the bootloader being locked. Then I bought the Exynos international version and love it.. I have intruded and ran exposed put some mods on there and this phone is working beautifully but now the recall is technically in effect. I bought mine through a seller on eBay which one is no longer selling stuff anymore into when I called eBay they said it's not the sellers fault because the recall happened after I've already received my note so eBay sided with the seller. So I've called Samsung 6 x and everytime I get a different response from a different person one of them told me take it back to T-Mobile after I explained it's not a TMobile phone I'm just using a T-Mobile SIMs card they said it doesn't matter TMobile will switch it out for me which was a lie another person told me I needed to wait on hold to talk to a different apartment after 48 minutes I was hung up on another time I called they told me that basically I have to go through eBay and Samsung is not responsible which I do not understand because it's Samsung recalling the phones so Samsung should be replacing the phones
if I purchased a fold 3 on contract in EU and than moved to States and carrier unlocked the phone to use in the states would Samsun be able to remotely disable the phone?
I am not planning to do this, but i have been here for 12 years and just renewed and upgraded my contract 2 months ago.
I got notice that my appeal ( was a 7 yr process to get appeal denied) to stay here in country was denied recently so am having to move back to states asap since i no longer have right to work here. Carrier wont let me return phone and get out of contract of course without paying 2 years of service. So just figuring out my options as i figure out everything else.
If they report the IMEI to be disabled because you did not fulfil the contract or whatever reason, they can remotely kill it and make it non-functional.
Just be prepared to buy another phone is what I am saying.
ty that's what I was wondering. not sure what ill do with it
does eu and USA share blacklist now?
The "Black Lists" are global. I can tell you this from back in the day (before 3G when I worked for AT&T Corporate and T-Mobile Corporate) that it's a universal database that everything is reported to by the Carriers > Manufacturers > Public DB Repo.
How often all of the data is sync'd across the globe is another question, but it's not long.
The worst case, if it is blacklisted, you will be able to use it only as a WiFi device and no carrier will activate it.