Couldn't update to Lollipop OTA - Desire 816 Q&A, Help & Troubleshooting

My device fully complete the lollipop update OTA, But fails to install, and gives me a red triangle with exclamation mark.
when i press the volume up and power button to know the reason of error, it shows me "/system/bin/flash_camera" as shown in the attached snap shot photo.
noting that the motherboard has been changed before in the service center,device not rooted before, battery fully charged, having enough space and finally factory data retested.
Could u help me to solve the problem?

m.marmoush said:
My device fully complete the lollipop update OTA, But fails to install, and gives me a red triangle with exclamation mark.
when i press the volume up and power button to know the reason of error, it shows me "/system/bin/flash_camera" as shown in the attached snap shot photo.
noting that the motherboard has been changed before in the service center,device not rooted before, battery fully charged, having enough space and finally factory data retested.
Could u help me to solve the problem?
Click to expand...
Click to collapse
Can you reboot phone in bootloader?

Aimbot91 said:
Can you reboot phone in bootloader?
Click to expand...
Click to collapse
I dont know how to reboot in bootloader.
did it affect the warranty?

m.marmoush said:
I dont know how to reboot in bootloader.
did it affect the warranty?
Click to expand...
Click to collapse
Can you boot your phone normally?To boot your phone in bootloader turn it off.Then press and hold Vol- and Power button until phone reboots itself but you first must disable fast boot option in Power option in your phone Settings menu.Booting phone in bootloader dont losse your warranty.Unlocking bootloader will.

Aimbot91 said:
Can you boot your phone normally?To boot your phone in bootloader turn it off.Then press and hold Vol- and Power button until phone reboots itself but you first must disable fast boot option in Power option in your phone Settings menu.Booting phone in bootloader dont losse your warranty.Unlocking bootloader will.
Click to expand...
Click to collapse
Yes i can do it, and open the recovery options/menu also

m.marmoush said:
Yes i can do it, and open the recovery options/menu also
Click to expand...
Click to collapse
Try to make factory reset and try to install update again

Aimbot91 said:
Try to make factory reset and try to install update again
Click to expand...
Click to collapse
I MADE A FACTORY RESET and wiped data from the recovery menu, also i cleared the cashed partition,
i think its a problem in the replaced motherboard or it may needs to be reflashed

try this thread
http://forum.xda-developers.com/desire-816/help/guide-desire-816-update-guide-platform-t3085894

Related

[Q] Stock Recovery not working?!

Hello,
My GNex is having charging issues and I'll probably will have to send it back, so I wante to unroot it and lock it again! I did that with the GNex Toolkit v5.4; I flashed the Stock Google Image 4.0.2 ICL53F without problems and then I choose the option to flash the stock Recovery and that worked without problems too, after that of course I locked the bootloader again.
But the problem is, when I want to enter Stock Recovery there's just an android layed down with a red warning triangle?! Is this a problem or is this normal? Will this eventually void my warranty?!
lukasb9000 said:
Hello,
My GNex is having charging issues and I'll probably will have to send it back, so I wante to unroot it and lock it again! I did that with the GNex Toolkit v5.4; I flashed the Stock Google Image 4.0.2 ICL53F without problems and then I choose the option to flash the stock Recovery and that worked without problems too, after that of course I locked the bootloader again.
But the problem is, when I want to enter Stock Recovery there's just an android layed down with a red warning triangle?! Is this a problem or is this normal? Will this eventually void my warranty?!
Click to expand...
Click to collapse
that is the stock recovery.
Zepius said:
that is the stock recovery.
Click to expand...
Click to collapse
Oh ok thank you, I was just unsure because with my old Milestone the stockrecovery still had some options =)
lukasb9000 said:
Oh ok thank you, I was just unsure because with my old Milestone the stockrecovery still had some options =)
Click to expand...
Click to collapse
it still does. you just need to press vol up and vol down i think to access the options.
Zepius said:
it still does. you just need to press vol up and vol down i think to access the options.
Click to expand...
Click to collapse
Are you sure? Because I can't, theres really only the android with the red warning triangle and nothing more... pressing buttons doesn't work at all (tried several combinations) and the only way to get out of that screen is to pull the battery?!
lukasb9000 said:
Are you sure? Because I can't, theres really only the android with the red warning triangle and nothing more... pressing buttons doesn't work at all (tried several combinations) and the only way to get out of that screen is to pull the battery?!
Click to expand...
Click to collapse
on previous phones it was touch enabled and you press the lower right (may be left not sure) to access menus.
Sent from my Galaxy Nexus using Tapatalk
lukasb9000 said:
Are you sure? Because I can't, theres really only the android with the red warning triangle and nothing more... pressing buttons doesn't work at all (tried several combinations) and the only way to get out of that screen is to pull the battery?!
Click to expand...
Click to collapse
really sure
http://forum.xda-developers.com/showpost.php?p=22617008&postcount=4
Press all of volume up, down and power at the same time. That gets you into the menu.
Sent from my Galaxy Nexus using Tapatalk
lukasb9000 said:
Are you sure? Because I can't, theres really only the android with the red warning triangle and nothing more... pressing buttons doesn't work at all (tried several combinations) and the only way to get out of that screen is to pull the battery?!
Click to expand...
Click to collapse
In my (limited) experience, if all you see is the Android with the red triangle, then yes you have to pull the battery. I also found that if you are trying to get into the recovery menu from a cold boot, you must have the USB disconnected when you start up after you put the battery back.
That may just be my phone. But it went like this:
1) Ugh, red triangle and unresponsive to button clicks.
2) Pull battery.
3) replace battery.
4) Unplug USB cable.
5) Hold down upVolume, downVolume and Power.
6) When it vibrates, let go and wait for recovery mode.
You'll see a red banner at the top of the screen with the current option. Press up & down on the volume to change it.
lukasb9000 said:
Hello,
My GNex is having charging issues and I'll probably will have to send it back, so I wante to unroot it and lock it again! I did that with the GNex Toolkit v5.4; I flashed the Stock Google Image 4.0.2 ICL53F without problems and then I choose the option to flash the stock Recovery and that worked without problems too, after that of course I locked the bootloader again.
But the problem is, when I want to enter Stock Recovery there's just an android layed down with a red warning triangle?! Is this a problem or is this normal? Will this eventually void my warranty?!
Click to expand...
Click to collapse
mine gets stuck with red logo.. i did everything but only thing work is pull out battery .. so i guess that is stock recovery... unless you install CWM

[Q] Stuck on HTC Logo after JB update

I've recently got the JB update so I installed it, or atleast tried. Because when I try to turn on my phone again it gets stuck on the HTC logo (White screen).
I think somehow my battery went down during the installation and now I can't access my phone anymore.
It's a clean phone, no costum ROM and I haven't rooted it in any way.
Is there a way to fix my problem? (Preferably withour rooting it.)
I tried holding the power and volume down buttons and then selecting recovery but that doesn't work as I just end up getting stuck on the black screen with the Red triangle.
Regards
Sarcks
Sarcks said:
I've recently got the JB update so I installed it, or atleast tried. Because when I try to turn on my phone again it gets stuck on the HTC logo (White screen).
I think somehow my battery went down during the installation and now I can't access my phone anymore.
It's a clean phone, no costum ROM and I haven't rooted it in any way.
Is there a way to fix my problem? (Preferably withour rooting it.)
I tried holding the power and volume down buttons and then selecting recovery but that doesn't work as I just end up getting stuck on the black screen with the Red triangle.
Regards
Sarcks
Click to expand...
Click to collapse
Try going into HBOOT
Hold down Power button & volume down buttons together when the phone is switched off. This will take you into HBOOT.
Select Recovery using the volume down button and press power to select it.
Hopefully it is able to recover and re-flash the firmware.
nookcoloruser said:
Try going into HBOOT
Hold down Power button & volume down buttons together when the phone is switched off. This will take you into HBOOT.
Select Recovery using the volume down button and press power to select it.
Hopefully it is able to recover and re-flash the firmware.
Click to expand...
Click to collapse
That is exactly what I did, but I ended up on the black screen with the triangle (As stated in my first post).
Sarcks said:
(As stated in my first post).
Click to expand...
Click to collapse
Doh missed that bit Sorry to be of little help. Hopefully someone else can proffer a solution.
if it's an unrooted phone, HTC have been very good at fixing phones bricked during OTA in my experience (2 day turnaround)
When you see the phone with the red triangle before you want to enter the recovery press vol - and the power button.....or at least the vol - button. Can't recreate it as i am on a custom recovery. You will bypass the red triangle and will enter the recovery. Maybe a cache wipe wil do, or a factory reset !
MarcelHofs said:
When you see the phone with the red triangle before you want to enter the recovery press vol - and the power button.....or at least the vol - button. Can't recreate it as i am on a custom recovery. You will bypass the red triangle and will enter the recovery. Maybe a cache wipe wil do, or a factory reset !
Click to expand...
Click to collapse
I've tried the factory reset be just like the normal boot it gets stuck on the HTC logo.
Clearing the cache might work but doesn't your phone needs to be rooted for that?
Sarcks said:
I've tried the factory reset be just like the normal boot it gets stuck on the HTC logo.
Clearing the cache might work but doesn't your phone needs to be rooted for that?
Click to expand...
Click to collapse
I cant recall if wiping cache is an option in the stock recovery !?
One can erase cache using 'fastboot erase cache' after getting the phone to restart in fastboot mode. See here and go to the 'Try this first' section. Hope this helps.
Sarcks said:
I've recently got the JB update so I installed it, or atleast tried. Because when I try to turn on my phone again it gets stuck on the HTC logo (White screen).
I think somehow my battery went down during the installation and now I can't access my phone anymore.
It's a clean phone, no costum ROM and I haven't rooted it in any way.
Is there a way to fix my problem? (Preferably withour rooting it.)
I tried holding the power and volume down buttons and then selecting recovery but that doesn't work as I just end up getting stuck on the black screen with the Red triangle.
Regards
Sarcks
Click to expand...
Click to collapse
Sounds like hboot version problem with JB upgrade, what version of HOX you have? what version of hboot? , maybe we can unlock your phone and recover the system with custom rom and then rollback to stock rom.
Regards

[Q] How to enter recovery mode using key combination?

I can use "adb reboot recovery" to enter TWRP 2.7 recovery mode, but I want to use key combination, please tell me how to that.
Hold Power + Vol Down > Wait until LG Logo pops up and release from both buttons > quickly hold Power + Vol Up + Vol Down again
It will pop up with some message about reset to factory settings, but it's all a bluff.
Hit Power x3 times to confirm and you'll get to TWRP recovery
Thanks, it works.
actually I enter this factory reset mode before, but i just don't know it a "fake".
so will this erase all data or not?
Jasiekor said:
so will this erase all data or not?
Click to expand...
Click to collapse
That will depend on whether you've installed TWRP or not.
If you've still got the original recovery it will wipe it like it says it will, if you've got a custom recovery it will take you to it.
The standard recovery isn't a recovery like you're expecting it to be, if just has a way of resetting things to default without allowing you to do anything extra. OEM don't like giving people options but want a way to reset to defaults that the customer can use before needing to return a faulty unit which might not be faulty. If that makes sense.
Pman said:
Hold Power + Vol Down > Wait until LG Logo pops up and release from both buttons > quickly hold Power + Vol Up + Vol Down again
It will pop up with some message about reset to factory settings, but it's all a bluff.
Hit Power x3 times to confirm and you'll get to TWRP recovery
Click to expand...
Click to collapse
Thought I'd lost recovery after flashing the lp rom. Sorry for the bump! Many thanks and lol at the 'bluff' factory reset!
Fullmetal Jun said:
Thought I'd lost recovery after flashing the lp rom. Sorry for the bump! Many thanks and lol at the 'bluff' factory reset!
Click to expand...
Click to collapse
No problems, happy to help
Fullmetal Jun said:
Thought I'd lost recovery after flashing the lp rom. Sorry for the bump! Many thanks and lol at the 'bluff' factory reset!
Click to expand...
Click to collapse
From what I can tell, it's not a "bluff". It seems that the stock recovery partition would just automatically do a factory reset, so it warns you before booting the recovery partition. Seeing as you're non-stock, it just boots into TWRP/CWM. It's a valid warning that's simply set up in a weird way.
i hard rest my lg stylo but when i did it erased all my key comob how did i get them back
crystalgirl20977 said:
i hard rest my lg stylo but when i did it erased all my key comob how did i get them back
Click to expand...
Click to collapse
You don't.
We'll you might be able to but you're going about it the wrong way.
First you need to find the right forum for your device, then you read, followed by more reading.
At some point you've hopefully discovered that you should have done all this reading before you reset your device.
Also before pressing the post button on your next post, read it first to make sure it makes sense.
Thank you very much, I tried other combinations found on some web pages that failed. This one worked!
Issue remains.
Pman said:
Hold Power + Vol Down > Wait until LG Logo pops up and release from both buttons > quickly hold Power + Vol Up + Vol Down again
It will pop up with some message about reset to factory settings, but it's all a bluff.
Hit Power x3 times to confirm and you'll get to TWRP recovery
Click to expand...
Click to collapse
I got myself in a pretty bad situation. I have the stock rom. I am trying to get that back using recovery but it's not working. Only factory reset screen. This tablet stopped working in 2015. It cannot write ANY data ANYWHERE. Can't take pics, Can't take screenshots, Can't download apps. Nothing. I really want my tablet back... :/
CharaGloom said:
I got myself in a pretty bad situation. I have the stock rom. I am trying to get that back using recovery but it's not working. Only factory reset screen. This tablet stopped working in 2015. It cannot write ANY data ANYWHERE. Can't take pics, Can't take screenshots, Can't download apps. Nothing. I really want my tablet back... :/
Click to expand...
Click to collapse
I'm probably not the best person to help, however if you put a new post up with more details on what you have access too, the community will be able to help out.
CharaGloom said:
I got myself in a pretty bad situation. I have the stock rom. I am trying to get that back using recovery but it's not working. Only factory reset screen. This tablet stopped working in 2015. It cannot write ANY data ANYWHERE. Can't take pics, Can't take screenshots, Can't download apps. Nothing. I really want my tablet back... :/
Click to expand...
Click to collapse
Install LG software on your computer first. Then with the tablet completely off, hold VolUp and plug the tablet into the computer. That will enter LG download mode. Use the LG software on your PC to install the latest firmware available for your device. From there you can use the guides on this forum to go custom if you so desire.

Delete update

When i try to boot into recovery, my phone tries to install the update and it won't go into recovery. is there any way to delete the update file ?
bump
Do you have an MOFD_UPDATE file on the root of your phone or SD card?
If it's an OTA, it should delete after the update runs.
wipe cache
Harfainx said:
Do you have an MOFD_UPDATE file on the root of your phone or SD card?
If it's an OTA, it should delete after the update runs.
Click to expand...
Click to collapse
thats what i thought. but when i try to boot into recovery it trys to run the update. when i try to run the update it always returns an error( the android on his back with the red triangle )
pjames said:
thats what i thought. but when i try to boot into recovery it trys to run the update. when i try to run the update it always returns an error( the android on his back with the red triangle )
Click to expand...
Click to collapse
Hold power button and press volume up key a few times or until you get to recovery menu. I got stuck like this for a little while too until I realised I'd skipped a step to get to recovery...
Oh, I was thinking that it actually started an update, then errored out or actually ran an update.
Yeah if it's just the dead Android icon, that's normal. That's what happens when you boot into stock recovery on these phones for some reason.
As stated above this post, just hold the power button for a second, then press the Vol-Up key. Once you get the timing down, it'll be really easy to do, but you might have to try a few times to get it to actually kick into recovery.
Don't hold the power for 5 seconds or it will reboot. Make sure you let go of the power button after you press the Vol-Up key.
This will happen every time you boot into recovery when you have stock recovery.
Harfainx said:
Oh, I was thinking that it actually started an update, then errored out or actually ran an update.
Yeah if it's just the dead Android icon, that's normal. That's what happens when you boot into stock recovery on these phones for some reason.
As stated above this post, just hold the power button for a second, then press the Vol-Up key. Once you get the timing down, it'll be really easy to do, but you might have to try a few times to get it to actually kick into recovery.
Don't hold the power for 5 seconds or it will reboot. Make sure you let go of the power button after you press the Vol-Up key.
This will happen every time you boot into recovery when you have stock recovery.
Click to expand...
Click to collapse
It actaully starts an update. thats the problem. i get the fastboot menu, select recovery and it trys to install update and fails
It's not actually updating. That's just what it does.
When the dead android shows up, hold power for a second and press Vol-Up while still holding the power button. Then release power when the recovery menu shows up.
Please see the following for assistance: http://www.asus.com/us/support/FAQ/1011956/
Sincerely,
ASUS_Support
[email protected]
Harfainx said:
It's not actually updating. That's just what it does.
When the dead android shows up, hold power for a second and press Vol-Up while still holding the power button. Then release power when the recovery menu shows up.
Click to expand...
Click to collapse
you are still not grasping what im saying lol it actually starts the update. i get the progress bar and everything. but it doesnt complete and it gives the error message
another bump do to issue still not fixed
pjames said:
another bump do to issue still not fixed
Click to expand...
Click to collapse
Try flashing pre rooted 2.19 following all the steps given in 3.1 method 1
That should clear you're update
http://forum.xda-developers.com/showthread.php?p=60442527
Sent from my ASUS_Z00AD using Tapatalk 2
chubby65 said:
Try flashing pre rooted 2.19 following all the steps given in 3.1 method 1
That should clear you're update
http://forum.xda-developers.com/showthread.php?p=60442527
Sent from my ASUS_Z00AD using Tapatalk 2
Click to expand...
Click to collapse
you sir are awesome. that did the trick. I was able to install the update and unlock bootloader
pjames said:
you sir are awesome. that did the trick. I was able to install the update and unlock bootloader
Click to expand...
Click to collapse
Your welcome mate glad you got it sorted
Sent from my ASUS_Z00AD using Tapatalk 2

Auto Unroot

My phone has unrooted itself automatically... Has anybody had this happen?
Steamer2499 said:
My phone has unrooted itself automatically... Has anybody had this happen?
Click to expand...
Click to collapse
What leads you to believe that?
If you are seeing the eRecovery menu while holding Vol+&Power make sure the phone is not plugged in at all. Not even to the charger.
Had that happen to me before.
lightning413 said:
What leads you to believe that?
If you are seeing the eRecovery menu while holding Vol+&Power make sure the phone is not plugged in at all. Not even to the charger.
Had that happen to me before.
Click to expand...
Click to collapse
It appears I need to hold down vol+&power to reboot and don't reboot phone while it's plugged in because it will seem to be unrooted after boot... Magisk wants to install again. Root removal apps thinks phone is unrooted.
SmartPhonesFan said:
Because Huawei security apps detected it and carefully removed it from your phone
Click to expand...
Click to collapse
Root does come back when you reboot phone holding down volume up button & power button to boot and letting go when you see "your device is booting now screen"
Steamer2499 said:
Root does come back when you reboot phone holding down volume up button & power button to boot and letting go when you see "your device is booting now screen"
Click to expand...
Click to collapse
Just volume up. No need to hold power as well.

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