VM Desire 816 Voicemail app failure - Desire 816 Q&A, Help & Troubleshooting

Oye ladies and gents,
Heres one I have not seen anyone else discuss yet. My spouse and I both have the same phone, but my spouse's will not notify her when she receives voice mails through the app or otherwise. During the last OTA update, I have reason to believe her firm ware became corrupted. Her voice mail app is stuck at version T.6.0.0.08 and mine is T.6.0.1.10 . When she tries to update it gives a very generic, failed to connect to server, type message. I have contacted VM and they have no flippin clue and HTC will not assume any responsibility.
I have looked at all of the specs for hardware/ software versions between our phones, and they match exactly until I look at our "Operator Name".
Under settings- about- network
The first line is Operator name, my phone says Virgin mobile and hers says HTC. Another thing I've noticed is that I can have our phones side by side, mine will have low signal, usually one bar, but I will be on LTE, while she will have full bars but be on 3G. Can anyone explain this behavior or potential fixes for her voice mail issue.
Thanks in advance.

Related

Bonkers text message

Hi all,
very strange this. There are four users of XDA-devices in my office (all on T-Mobile), myself (XDA2s), an XDA2, and two Imates (the XDA2 ones). Now, at random times throughout the day we will all recieve a text message with no sender number, but the text of the message is '13779538669'. I have never received this message on my other mobile phone (SE K700i, Voda), and I don't receive it on my Nokia when I use my T-Mobile SIM card in there!
I also only receive this message when I'm in this particular area (WA15, Hale, Cheshire), although a colleague says he gets it when he goes near Manchester Airport (5 miles from here).
What the hell? I know, I wouldn't believe it either unless I'd seen it happening but I promise you, it does happen!
In case you don't believe me :
http://www.houlker.com/odd.jpg
Any thoughts?
Thanks
Dan
Its possible to send no-number SMS messages from services like http://theSMSzone.com
Maybe one of your friends is playing a prank on you?
kunz said:
Its possible to send no-number SMS messages from services like http://theSMSzone.com
Maybe one of your friends is playing a prank on you?
Click to expand...
Click to collapse
Thanks for the reply. It seems unlikely that this is a prank, as four different people get the message and only when we are in the office, or near to the airport! I think it's a broadcast from somewhere nearby, I dunno, I'm still confused :?
Can you check what message centre the message is coming from?
Are these messages Premium-based ?(do they show up on your bill?)
Vodafone NL is unable to send out messages with the normal four-digit numbers... (5 for the uk). Instead they use eleven-digit numbers...
Perhaps in the UK it's the same?
I'd check if you have to pay for receiving those messages...
On the Vodafone website you should be able to retreive info on who's using the specific number...
Goog luck!
might be sent via bluetooth (could be an ad that hasnt displayed right) or it can be send from the internet witch sounds most likley
WWWeed said:
might be sent via bluetooth (could be an ad that hasnt displayed right) or it can be send from the internet witch sounds most likley
Click to expand...
Click to collapse
Agreed.
Especially since SMS's like these seem to be free coming from theSMSzone.com
Hi,
thanks for the replies, and sorry for the delay in me coming back! The messages aren't coming from a Bluetooth device, because my Bluetooth is always switched off unless I'm in the car.
I don't know how to find the service centre they're coming from, can anybody tell me how?
The messages do not appear on our bills. One thing I've noticed, now that I've upgraded to the 1.40 ROM, is that the sender now has a name of 'Network' rather than blank as it was before.
Obviously there's no harm in these messages, but they're a pain and I'd like to work out where they're coming from to satisfy my own curiousity[sp]!
my uncle has the same thing qith hi unlocked xda2i
he has a t mobile contarct and the messages seem to come fromthe network,
i will have to speak to him to find out why and when they come, but my advice is to ask tmobile about theae messages as i belive there comming from them.
Ariel
arielc said:
my uncle has the same thing qith hi unlocked xda2i
he has a t mobile contarct and the messages seem to come fromthe network,
i will have to speak to him to find out why and when they come, but my advice is to ask tmobile about theae messages as i belive there comming from them.
Ariel
Click to expand...
Click to collapse
Hi Ariel,
thanks for your post, and great to hear someone else has this problem and not just us! I spoke today to our service provider, who'd never heard of this before, so he spoke to T-Mobile who also claim to have never heard of this before. They want me to keep a log of dates/times when the message appears :roll: , so that's what I'll do.
Dan
...have you tried to disable cell broadcast in your phone settings menu? this looks very much like a cell broadcast message, i can enable this on my german vodafone used device and get the area code on this way but i get also lots of bull**** notifications taht way. go to settings/phone and i guess its the third tab on the bottom (maybe fourth) where you can find channel settings for cell broadcast - unable it and it should be gone.
feedback welcome!
cheers, lutz
lutzh said:
...have you tried to disable cell broadcast in your phone settings menu? this looks very much like a cell broadcast message, i can enable this on my german vodafone used device and get the area code on this way but i get also lots of bull**** notifications taht way. go to settings/phone and i guess its the third tab on the bottom (maybe fourth) where you can find channel settings for cell broadcast - unable it and it should be gone.
feedback welcome!
cheers, lutz
Click to expand...
Click to collapse
Hi Lutz,
thanks for the suggestion. I'm on the 1.4 ROM, so there are five tabs at the bottom of that screen; Phone, Services, Network, Band, More. In More, there is Broadcast Channels, and this box is unticked.
Thanks again
Dan

Text Message every time I get Voice Mail

On my unlocked Dash I get a text message everytime I get a voice mail, does anyone know how to turn this off? I get about 20 VM's per day so you can see how this would bother me.. I hate getting a Text Message for every Voice Mail.
Please Help or I may end up switching back to my Blackberry which I don't want to do..
Thanks
G
Thats more of the telco problem, not the phones.
I never had this problem before when I was using my blackberry? Only since I switched phones to my unlocked Dash do I get the text message for voice mail.
crazygman said:
I never had this problem before when I was using my blackberry? Only since I switched phones to my unlocked Dash do I get the text message for voice mail.
Click to expand...
Click to collapse
It's something related to your carrier, not the phone. The phone isn't sending itself a text message. Maybe the Blackberry receives a SMS notification of voicemail that is handled differently, and your Dash is receiving it as a text message... Have you signed up for Blackberry service with your carrier? Have you updated your account to non-Blackberry service? Who's your carrier? Have you contacted them at all about this?
I am using Rogers in Canada. I have a blackberry account as I am using BB Connect since my company won't allow us to connect to the exchange server directly.
I have talked to Rogers and they said it have to be the phone. We I get a VM, i get the little VM message at the top of my home screen so that is working it is just the darn text message that bothers me..
just double check.. is it a text mesage that goes into your Inbox, or just a notification bubble?
Anyway, if it is a text, a quick and dirty way to solve is temp is to have a SMS blocker in place, to filter out these messages.
Hey cool so is that is piece of software SMS Blocker? if it works like email filtering that would work.. Where can I find a SMS Blocker or is a function of the phone?
Thanks great idea!!
The reason you get a text everytime you get a new voicemail is because your "unlocked" phone does not support the the MWI ( message waiting indicator) that your mobile provider uses. I have T-mobile and they use the reel to reel icon that pops up on the top of the screen when you get a new voicemail. If you have an unlocked phone it may not support the icon your providers phones use.
I've had numerous phones with this company(by choice). I am currently using an unlocked phone that was configured for another carrier's network, some of the features do not work the same, including the Message Waiting Indicator. The goods new is you can probably stop this by having your mobile company take the Message Waiting Indicator off all together. But the Bad news is, then of course you will not be notified when you get a new voicemail.
It's a feature of the Rogers network. I have it on my account too. Still debating whether I like it or not though. I think it's part of the "WhoCalled" feature they have, but I'm not sure. It's definitely part of your Rogers service plan though.
Temp Fix for Rogers network SMS after VM
Hi, I had the same problem. It was really getting to me. Now using phone guard 1.09
Works well.
After download, DONT fill in the country code, or area code screen, just leave blank.(or you will not recieve calls, they will be send to vm, ????not sure why)
On the block screen, fill in ( [email protected] ) {for rogers} in the tel sms #, Name it what ever you want.
No more text after vm.
Later
p.s. the program runs in the back ground. Uses the least mem though.

Text issues, fed up, its the phone, not the network!

Just been speaking to a guy from work who in the same situation as me, hes on orange, im on t-mobile, and basically, about 1 in every 10 messages sent, doesnt send, or some send twice etc...
Iv just installed a new rom and rooted, and if anything my issues are getting worse.
As i text a lot, this is rather annoying and i now it not just me!
So question is , is it a software issue or hardware?
and can it be fixed, or helped?
many of my messages are only sent half since i have my desire.....
I get the same. I kinda thought it was because I flashed with a stock ROM instead of the Orange one but when HTC sent back from repair with the Orange ROM it did the same bloody thing!
It only happens when I text Vodafone or O2. Orange, Virgin, 3 etc. are fine.
To be honest I think it's a network issue. Either that or your phone is in a weak 3g area, and as you are sending the text, it is changing from hsdpa, to 3g etc. That might cause it to double send, or fail.
Try setting it to 2g only and test it.
socktug said:
To be honest I think it's a network issue. Either that or your phone is in a weak 3g area, and as you are sending the text, it is changing from hsdpa, to 3g etc. That might cause it to double send, or fail.
Try setting it to 2g only and test it.
Click to expand...
Click to collapse
Yeah he's rite its prob ur signal, i get it when im on one bar hsdpa rather than, 4 bar gprs lol also data affects txt msgs, it sometimes happens when my fone is sending or receving data
if its signal why does it happen on my tmobile phone, and my friends orange phone???
I turn 3g off most of the time, makes no difference , still messes up.
Both networks share the same masts don't they? If you are both in the same office and connected to the same mast that would explain it. Also this thread only has people complaining from tmob, and orange. I'd say that is a pointer. I'm on O2 and have never had this problem. I also don't remember seeing any other threads on the same issue.
I'm by no means saying this isn't an issue for you, but I'd be looking more at the network than the handset. Have you rang Tmob and asked them what might be up?
For me, this issue is related to spesific contacts. When I text some of my contacts, I always get an error message. I have reentered their number in phonebook, but it does not help.
This is rather annoying, as one of the contacts is my wife...
Sent from my HTC Desire using XDA App
Not a network issue. It also happens on Vodafone. I don't have so many messagee broken as you to but one out of eight is not sent. I think it desires problem.
Sent from my HTC Desire using XDA App
Yep same on my unlocked unbranded desire on 3 uk getting pissed off with it
Sent from my HTC Desire using XDA App
Im on orange generic non-branded phone with bog standard Sence ROM, I noticed I get this and as I have notice will all phones it only tends to happen if im sending a text at the same time I receive it, Of course actually getting it to resend is a bugger! and normally requires a battery pull, Im used to it these days but
Has anyone who is having problems tried a different messaging application, e.g Handcent?
Regards,
Dave
I've posted all of this before and there are loads of threads on this topic already
If you uninstall chomp/handcent (or any third party messaging app - even the HTC sense one) and use 'messages' instead this problem goes away.
Like you, I would get send failed/multiple messages received quite often, but since using the default app i've now sent 1, 127 messages without 1 problem I used to get this all of the time and this is what has cured it for me
1) uninstall any messaging software you have downloaded from the market
2) download sms unread count and sms popup from the market
3) put the sms unread count widget on the homescreen
4) configure sms popup to your liking
5) send messages to your heart's content
This uses the default 'messages' app rather than anything else and works perfectly
For me this happened continually, regardless of if the phone had just been hard reset and only had the stock message app.
In my case it was an issue with a local mast and the switching between WCDMA and GSM signal.
The issue went, as some other people have said, when I switched the phone to GSM only - keep in mind just turning Mobile data OFF isn't the same thing, you must go into settings and select 'GSM only'.
Give it a try and see if the issue remains.
There does seem to be several causes for the same issue so what works for me / someone else may not work for everyone
teffers said:
For me this happened continually, regardless of if the phone had just been hard reset and only had the stock message app.
In my case it was an issue with a local mast and the switching between WCDMA and GSM signal.
The issue went, as some other people have said, when I switched the phone to GSM only - keep in mind just turning Mobile data OFF isn't the same thing, you must go into settings and select 'GSM only'.
Give it a try and see if the issue remains.
There does seem to be several causes for the same issue so what works for me / someone else may not work for everyone
Click to expand...
Click to collapse
This was part of my problem too as my signal at home constantly moves between 3G and E, however, the method I posted above has fixed this too
kingkang said:
For me, this issue is related to spesific contacts. When I text some of my contacts, I always get an error message. I have reentered their number in phonebook, but it does not help.
This is rather annoying, as one of the contacts is my wife...
Sent from my HTC Desire using XDA App
Click to expand...
Click to collapse
Same issue for me one contact can sms me but every time i try to reply it fails other contacts seem to work just fine.
Sorry but how do you uninstall the sense messaging app?
This is defiantly a problem with the desire not network. I've never had this problem before with any of my phones. but since got the desire it happens a lot. it seems to be when I try to send multiple texts very quickly. plz stop blaming the network it didn't happen when I had an iPhone so how do you explain that.
I also have an issue sending multiple sms. My Desire is on Vodafone, unrooted.
Whether I use the default messaging app or Chompsms, if I try to send a message to multiple people it immediately fails to most of the recipients.
The phone will give me repeated warnings (vibration/failed msg reports) again and again, until it has managed to send the sms to all recipients. It will generally complete the request eventually, but in the process it's thrashing my battery down as I have to keep checking if the new notification is a warning or in fact an sms that I have received from someone else.
This behaviour is absolutely AWFUL, and although I used to forward on jokes that I received to a list of about 20 people several times a day, I just cannot do it any more. The same action using the same sim in my old Dream completes fine without a hiccup.
how do you uninstall the htc sense messaging app?
do you just mount /system and remove the Mms.apk from the App folder?
will this still mean that the default messaging app is not removed?

Text Message time problem

I am having a problem with text messages. Every outgoing text message is right, but every incoming text message reads an hour earlier than it really is. So if someone sends me a message at 4pm, my phone says it is received at 3pm. It's really annoying, and it messes up then entire list of messages from a person. Is there anything I can do about this? I have the Energy Sense Rom.
Anyone had this problem??
Hey, I run the Cookie Energy ROM and OCCASIONALLY on a new flash the time stamps will be messed up. What fixes it for me, is enter your time settings (click on the clock in the HOME Sense Tab) and pick the time zone, then manually enter the correct time and it typically fixes it inside the Sense Text Client.
However, you can also use something like SMS-Chat, which runs faster and cleaner. But occasionally freezes. I'm not sure how to fix this. But just a suggestion. Cheers
I talked to Rogers techs and they reset my phone settings from their end and still messed up. Then they blamed the fact that it was an unlocked phone. I told them that the last 3 phones I used on their network all unlocked and showed the correct time stamp. I also attached an official answer from HTC.
Who am I supposed to believe?.
HTC answer:
Thank you for contacting HTC about your Touch Pro 2. I understand that your text messages are coming in four hours off. I wish we could be of more assistance, but your carrier stamps the time on those messages. This has happened for years on the Rogers network. There is no setting on your mobile device that controls the time stamp you receive. Some Rogers-branded devices have a hot fix available that accounts for the Alaskan time, but the T-Mobile Touch Pro 2 doesn't have a patch available for correcting this issue. I apologize for any inconvenience this may cause you, but I'm glad I could offer some insight into this issue.
Still confused?!?!?!
Just to add a little more confusion to the topic. My friend and I both bought Tmoblie phones. He a HTC HD2 and me a HTC touchpro 2. I had them unlocked . We put our Rogers sims in our phones and his text time stamps are right on and mine our 4 hours behind. I now believe its a Rogers cell tower problem. IF anyone out there has seen or has a soluiton it would be greatly appreciated...seeing that i get 50 to 100 textes a day, it gets confusing when the times are off.
Thxs
Its the rom it self, I am on virgin in Canada and with certin roms my txts times are messed but with some there not, try a different rom.
After 3 days of searching the forums I found a fix that works with all HTC phones. I used it on 2 HTC phones, HD2 and Touchpro 2 with great success. All you have to is download the small cab file to your computer copy it over to your phone and extract it. Thats it.....
Thxs to Dangerously for the fix. I added the link to the thread which has the cab in it.
http://forum.xda-developers.com/showthread.php?t=374956&page=14
The Energy ROM FAQs list this fix:
Wrong SMS Timestamp: If you are receiving text messages (SMS) with the wrong timestamp, what may cause them to be in the wrong order, a solution was posted here.

[Q] message not downloaded generic network failure htc one

Anyone else experience this on their M8? Group messaging worked fine last night. This morning I received (message not downloaded, generic network failure). I use the power saving feature and data connection is checked. Therefore, I'm assuming when this power feature is enabled and mms message are sent when the phone is not in use (when I'm sleeping) it causes these error and is unable to resolve itself.
I am able to send messages to other people, but not the ones I group message with. Has anyone else encountered this problem on their M8. Some of what I Google so far points to apn.
This what I get when one of my friends respond to my group text, followed by message not downloaded generic network failure
Same issue, troubleshooting all day with htc and tmobile, think i found solution
I have been dealing with this exact situation ALL DAY. Unfortunately, google did not provide much help as it seems to be a new problem. Background information: I just bought a new HTC One M8 (T-Mobile) and received an MMS from my boyfriend within minutes of turning it on (no issue). 1 day later, I installed the "System update" and when he tried to send me an MMS, I got the same error as the thumbnail above and was unable to download. The error message "Message not downloaded - Generic Network Issue" kept coming up. I tried googling and doing my own troubleshooting, I restarted the phone multiple times, I messed with the APN, I took out and reinstalled the simcard, all to no avail. I contacted HTC via their live chat and waited in a queue of 40 people They also tried to get me to update my APN information and again, to no success. I then called T-Mobile to see if there was a network issue with the SIM card. By this point, I got a MMS from another friend which also resulted in the same error message. T-Mobile tech was super helpful, tried sending me pic messages which actually came through! I then realized, the two users who sent me pics were both iPhone users. So the T-Mobile tech grabbed an iPhone and tried sending an MMS at first to no avail. He tried again and BOOM, picture message received. Still, he couldn't understand why it was happening still when my boyfriend and friend were sending me pics. Hours later, and still befuddled (tmobile tech said he would call later to follow-up and do some research on his own in the meantime - verrrry helpful guy!), it hit me like a TON OF BRICKS..... Both my bf and friend are not only iPhone users, but are on the OLD operating system because they (like many iphone users) didn't want to update to the new iOS because it apparently changed the look of the phone/apps. They are both in the process of installing and converting their iphone 4(s) - not "S" as in model but plural to the new operating system. Unfortunately, I can't report on whether this was the issue but I imagine with a brand new phone (HTC One M8), new system update that I installed yesterday and their old phone/VERY old iOS (this is like 2 versions ago - for both of them), there is a MAJOR incompatibility.
I will report back once they have installed and tried sending a pic, but hopefully this will help someone else for now (or who has a friend or significant other that can act quicker than mine do )
Whoa... Both of my friends have iPhone. Yeah I was on the phone with the tech this afternoon and he was unable to resolve my issue.
seems like it's working this morning. I turned off the power saving feature. I don't understand wtf is going on. ?
Happens to me on T-Mobile too, but not all the time, definitely sucks when I'm in a group message and I only get half the texts. Majority of the time it works though. Happens with both people with iPhone's, and Android phones.
I received a follow call from T-Mobile and was told there had been network issues which in turn affected mms. ? this morning I woke up to another generic network error message, but I've had no issues so far.
same issue please help
Hello, I am having the same issue! The people sending me messages do have iPhone but I can't send pic messages to anyone either. I haven't tried receiving from a non iPhone users yet. This is so annoying. I reset my apn numerous times, even talked to HTC ... I'm out of luck. My email is [email protected] please email me some tips/ steps idk if it is the phone, the service or what.
tidalwave23 said:
I have been dealing with this exact situation ALL DAY. Unfortunately, google did not provide much help as it seems to be a new problem. Background information: I just bought a new HTC One M8 (T-Mobile) and received an MMS from my boyfriend within minutes of turning it on (no issue). 1 day later, I installed the "System update" and when he tried to send me an MMS, I got the same error as the thumbnail above and was unable to download. The error message "Message not downloaded - Generic Network Issue" kept coming up. I tried googling and doing my own troubleshooting, I restarted the phone multiple times, I messed with the APN, I took out and reinstalled the simcard, all to no avail. I contacted HTC via their live chat and waited in a queue of 40 people They also tried to get me to update my APN information and again, to no success. I then called T-Mobile to see if there was a network issue with the SIM card. By this point, I got a MMS from another friend which also resulted in the same error message. T-Mobile tech was super helpful, tried sending me pic messages which actually came through! I then realized, the two users who sent me pics were both iPhone users. So the T-Mobile tech grabbed an iPhone and tried sending an MMS at first to no avail. He tried again and BOOM, picture message received. Still, he couldn't understand why it was happening still when my boyfriend and friend were sending me pics. Hours later, and still befuddled (tmobile tech said he would call later to follow-up and do some research on his own in the meantime - verrrry helpful guy!), it hit me like a TON OF BRICKS..... Both my bf and friend are not only iPhone users, but are on the OLD operating system because they (like many iphone users) didn't want to update to the new iOS because it apparently changed the look of the phone/apps. They are both in the process of installing and converting their iphone 4(s) - not "S" as in model but plural to the new operating system. Unfortunately, I can't report on whether this was the issue but I imagine with a brand new phone (HTC One M8), new system update that I installed yesterday and their old phone/VERY old iOS (this is like 2 versions ago - for both of them), there is a MAJOR incompatibility.
I will report back once they have installed and tried sending a pic, but hopefully this will help someone else for now (or who has a friend or significant other that can act quicker than mine do )
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