[Q] Need Suggestion whether to factory reset or software reset - Verizon Galaxy Note 4 Q&A, Help & Troubleshooting

I have the retail Verizon Note 4 and recently it's been hesitating. I have all the apps that I want turned off . I use Greenify , which works and helps a lot. My battery life is insane good. Without a charge, during the day, I'm at 60% at 8 pm from a 7 am unplug.
But I notice that phone is sluggish between apps or using Chrome or the stock browser. I'm a clean freak as far as tempos files and junk plus I restart at least once a day.
Plus one odd items is that I get Windows errors copying and pasting pictures from the phone (SD or Internal storage) to the computer. I've owned an S3 & S4 and never had an issue copying anything.
I talked to Samsung and they suggested not a factory reset but a software reset. They said Verizon could do it at the store. Now my question is , is there a file out there for the Verizon Note 4 that I can "Odin"? Or should I try to get a new one from Verizon
Thanks

pbman1953 said:
I have the retail Verizon Note 4 and recently it's been hesitating. I have all the apps that I want turned off . I use Greenify , which works and helps a lot. My battery life is insane good. Without a charge, during the day, I'm at 60% at 8 pm from a 7 am unplug.
But I notice that phone is sluggish between apps or using Chrome or the stock browser. I'm a clean freak as far as tempos files and junk plus I restart at least once a day.
Plus one odd items is that I get Windows errors copying and pasting pictures from the phone (SD or Internal storage) to the computer. I've owned an S3 & S4 and never had an issue copying anything.
I talked to Samsung and they suggested not a factory reset but a software reset. They said Verizon could do it at the store. Now my question is , is there a file out there for the Verizon Note 4 that I can "Odin"? Or should I try to get a new one from Verizon
Thanks
Click to expand...
Click to collapse
For the pictures, I have experienced an issue (not sure if we have the same problem) and I believe it is due to the either the file extension not existing or not being copied over. You can fix that by simply changing it to .jpg (or whatever extension it uses).
As for the lagging and what not: I experience this as well every now and then but cannot explain what the issue is. Some have suggested and confirmed that one or more of their cores were faulty. I do not know how to check/determine the functionality of my cores (or whatever) so I cannot help you here; however, other users have claimed factory resetting their phones (at least once after unboxing) improved the speed/functionality of their phones.
In my opinion, it could not hurt to do a factory reset if you have all your files backed up. If that does not fix it, well, two options: 1) replacement 2) no replacement
good luck :good:

Related

[Q] Phone Freezing Over Night

Apologies if this has been posted before, I did look but couldn't seem to find the exact same issue.
I've had my phone for just under a year, no real problems. But late last month it restarted over night and since then it started freezing every night when I left it charging. At first I thought it was crashing but the charge light would still be on but all buttons would be unresponsive. The only thing I could do to regain control of my phone was to remove the battery.
I contacted HTC who suggested factory reset...which I don't really want to do. As my phone was only freezing once a day (over night) it wasn't all that bad. To be honest I thought it was an issue with it charging.
For reasons I can't remember, I removed an app that I never used; it was using 2mb space and couldn't be put on the SD. Once removed, the freezing stopped happening and there was much rejoicing...until last night.
I decided to download another app and the freezing happened again over night. I've since removed that app but here's the rub, why is this happening?
The fact it's happening whenever I download more apps to my phone seems to point to a memory issue but my phone has 1.6GB on the SD and 53mb on the phone itself.
I still haven't tried a factory reset and as I've had it less than a year, HTC said I can return it; but there's no guarantee this will fix it and I like my little phone, so if there's a way I can resolve this issue I'll rather do that before trying more drastic measures.
I hope someone can help.
Are you rooted? If that's the case, and, you are charging the phone when it is switched off, what you are experiencing is a known bug.
Also, although unrelated, it is really not recommended to charge your battery overnight or for extended periods. Charge only till it is full.
Nope, not rooted. Just a plain, bog-standard out the box Wildfire.
Thanks for the heads up regarding the charging though Since I bought it (July last year) I had been charging over night on most days but I'll switch to just charging it for a few hours till it's full now.
I guess in case it'll help I'll give a little more info: While charging I leave my phone switched on and I rarely restart my phone unless it drops signal. Only recently with the freezing have I had issues with using it and had to restart it frequently. I'm not a techie person so I've not played around with the phone other than putting on apps, where possible I put them onto SD. My phone is unlocked and I use it on the O2 network.
make a factory reset bro. it tells u whether the issue is with hardware or software. kept under charging mode just heats up the phone by a little level. this dont normally freeze the phone.
but if u r downloading something with data connection, or bluetooth, or wifi and kept charging overnight, then the battery gets overheated heavily which freezes the phone. it is quite normal and is experienced by people who keep overnight downloads.
and further there may be application conflicts in ur phone, which make it slow and freeze. i expect this is the issue with u.
if u r sure that u r not using any data connections, then i suggest u to factory reset ur phone. before that backup all the data. i dont understand what makes u from not doing the factory reset.
Over night my phone is idle while charging. Though I have data enabled (no wifi at home), it's not downloading anything and I have auto sync switched off.
I would have thought if this was an application issue it would have started after installing this dodgy app and also continue until I unistalled. This hasn't been the case. When it started happening I hadn't installed anything other than updates for weeks or maybe months. During the week while it was having this issue, I had installed 1 app (Photoshop).
It has only frozen once during the day, right after work; that was the time I finally thought I'll have to factory reset. So I was writing down all my apps in a notepad so I knew what I had and where they were (I'm fussy with my screen setup). I decided to remove 2 apps I never used (8Pen and Photoshop), I thought I'll leave it 1 night just in case and that night though it never froze, so I didn't reset.
Since then it's been working fine for 3 weeks till last night when I downloaded another app. So it seems random, it's not associated with a particular app and comes and goes.
The reason I'm cautious about factory resetting is that it deletes everything. Though I have backed contacts up to MyLookOut and to my SD card, I'll still loose my apps and data and so I'm not keen on doing it. Not using wifi means it's heafty on my 500mb data package to redownload them again and then I'm unsure if i'll have to upgrade to Froyo again.
End of the day it just seems like a "Turn it off and on again" answer and as it comes and goes and doesn't seem to have a reason why it happens so randomly I don't want to factory reset if there's another way.
Idavoll said:
Over night my phone is idle while charging. Though I have data enabled (no wifi at home), it's not downloading anything and I have auto sync switched off.
I would have thought if this was an application issue it would have started after installing this dodgy app and also continue until I unistalled. This hasn't been the case. When it started happening I hadn't installed anything other than updates for weeks or maybe months. During the week while it was having this issue, I had installed 1 app (Photoshop).
It has only frozen once during the day, right after work; that was the time I finally thought I'll have to factory reset. So I was writing down all my apps in a notepad so I knew what I had and where they were (I'm fussy with my screen setup). I decided to remove 2 apps I never used (8Pen and Photoshop), I thought I'll leave it 1 night just in case and that night though it never froze, so I didn't reset.
Since then it's been working fine for 3 weeks till last night when I downloaded another app. So it seems random, it's not associated with a particular app and comes and goes.
The reason I'm cautious about factory resetting is that it deletes everything. Though I have backed contacts up to MyLookOut and to my SD card, I'll still loose my apps and data and so I'm not keen on doing it. Not using wifi means it's heafty on my 500mb data package to redownload them again and then I'm unsure if i'll have to upgrade to Froyo again.
End of the day it just seems like a "Turn it off and on again" answer and as it comes and goes and doesn't seem to have a reason why it happens so randomly I don't want to factory reset if there's another way.
Click to expand...
Click to collapse
u r worrying about loosing data on factory reset. but do u know that u can backup each and everything on the phone including the apps downloaded from market.
ok, i will try to give a software solution. first uninstall all the file managers and app managers in your phone. then go to market and download "ANDROID ASSISTANT". this little app has many features. explore it and u will know its potential. it has a nice option called QUICK BOOST. when u press this quick boost on a heavily stuck phone, u will feel like ur phone got a new life. it makes the phone response faster in seconds.
and further it has auto boost option, which can be set to a minimum of 10minutes. this auto boost will help u in preventing the freeze issue. hope it works. the present version of android assistant is 2.3.3
trying to attach u that one
Many thanks.
How do you backup apps? I know they'll appear in the download list but I'll rather not have to redownload them all, plus I have a few not from the marketplace. I've read that during a factory reset even apps which are apparently "saved" on the SD card are removed because they're not 100% saved onto it. So if you know of a way to back them up I would be most grateful.
Thanks for the Android Assistant.apk too, I'll be sure to look into that! Though I always thought anything that force closed apps wasn't always good - I previously used Task Killer and removed it after being told it could be the route of a force close email app issue I was getting.
Edit: Just got back home and during the journey my phone had frozen!! I had hoped it was a space issue but I've not downloaded any new apps and have even removed some during the day. So my previous thought that this was some how connected to storage on my phone must be wrong. So what on Earth can it be? It's not constant, in fact, like I said I've had this phone for 9 months give or take and it's been fine. So why now and why only sometimes does it freeze?
Idavoll said:
Many thanks.
How do you backup apps? I know they'll appear in the download list but I'll rather not have to redownload them all, plus I have a few not from the marketplace. I've read that during a factory reset even apps which are apparently "saved" on the SD card are removed because they're not 100% saved onto it. So if you know of a way to back them up I would be most grateful.
Thanks for the Android Assistant.apk too, I'll be sure to look into that! Though I always thought anything that force closed apps wasn't always good - I previously used Task Killer and removed it after being told it could be the route of a force close email app issue I was getting.
Edit: Just got back home and during the journey my phone had frozen!! I had hoped it was a space issue but I've not downloaded any new apps and have even removed some during the day. So my previous thought that this was some how connected to storage on my phone must be wrong. So what on Earth can it be? It's not constant, in fact, like I said I've had this phone for 9 months give or take and it's been fine. So why now and why only sometimes does it freeze?
Click to expand...
Click to collapse
yes freezing also happens when there is very low phone free memory. when ur apps get filled in phone and keep on decreasing its memory, it is more likely that ur phone gets freezed. its always better to keep a 30MB free phone memory. remember data and cache also use phone memory, so the free memory will be generally unpredictable with minor errors. have u got any idea of a windows pc freezing. a windows pc freezes if there is some errors in registry. that is the reason why i have suggested u to make factory reset first to eliminate the software issues.
u asked me a solution to backup ur apps, right.
firstly i wanna introduce u about the backing up of applications.
android applications will be in the .apk file format and u know this. this .apk file is an installable archive just like .exe of windows OS. opening the .apk files from a file manager installs the program files of that application. but when u download the applications from android market, u will not get the .apk files. the android market installs the program files directly. but we can still create an .apk file from these program files and app managers will do that function. both the files im attaching u below will do that function.
here im attaching u two applications (.apk files)
one is APP CONTROL. i recommend u to use this. it can be used with android assistant installed. both of them work fine. the APP CONTROL version i gave u is an older version and is a full version. A newer version of APP CONTROL is available in the android market, but it is not free. so i strongly recommend u to use this. it has a great feature to backup all ur apps at a single click. the apps backed up by it will be saved as .apk files under the path
MEMORY CARD/backups/apps
i recommend u to back up all ur phone and mem card apps at a time with a single click. explore this APP CONTROL.
i dont want to give a detailed explanation of the other file ANDROID APP MANAGER, because i wont recommend u to use this. im just attaching u this because of only one reason, that APP CONTROL is presently not a full version. using of it is entirely at your personal intrest.
I took your advice and did a factory reset - backed everything up so it wasn't as painful as I first thought it would be. Managed to reinstall everything and so far so good (touch wood) but the original issue was sporadic and so only time will tell.
I have noticed since the reset that my phone memory, which was 50mb before, is now 100mb. So hopefully this will mean that I'm not forced to limit what I download.
Such a shame the Wildfire doesn't have more memory
Thanks again for the help and I'll post if the issue occurs again.
Idavoll said:
I took your advice and did a factory reset - backed everything up so it wasn't as painful as I first thought it would be. Managed to reinstall everything and so far so good (touch wood) but the original issue was sporadic and so only time will tell.
I have noticed since the reset that my phone memory, which was 50mb before, is now 100mb. So hopefully this will mean that I'm not forced to limit what I download.
Such a shame the Wildfire doesn't have more memory
Thanks again for the help and I'll post if the issue occurs again.
Click to expand...
Click to collapse
that 50 MB and 100 MB may be due to app memory + cache memory. if u have interrupted the download android apps from market, and have every downloading app partly downloaded and interrupted. then that partly downloaded apps go to the cache memory of MARKET application. u can try and check this.
similarly there will be cache memory for every application. i expect all those cache memories got built up and ate 50 MB of ur phone memory. if it is so, it says that how vigourously u have used ur phone regarding applications.
these cache memories wont get cleaned just on restrating phone, and u should manually clean them either through the phones inbuilt process or through the applications having keywords of cache cleaner.
there is somewhat that i dont like in android apps. which is the application doing extra functions other than its name. now a days, u can see many file managers in android market. and those file managers suppose to have the fuction of explorer of android file system. but they will have additional features like combined app manager, cache cleaner, uninstaller, installer.
this makes the different applications conflict with each other and slow down the os. thats the thing i hate here. i have to choose priority in apps, and sometimes need to avoid nice apps due to that reason.
Well, my phone has just froze again Sent an email to HTC (already had an email chain going with them so I just updated my ticket) and asked them what to try next.
On the plus side at least they won't keep telling me to factory reset!
Idavoll said:
Well, my phone has just froze again Sent an email to HTC (already had an email chain going with them so I just updated my ticket) and asked them what to try next.
On the plus side at least they won't keep telling me to factory reset!
Click to expand...
Click to collapse
HOPE U HAVE ELIMINATED THE SOFTWARE ISSUE
OK. hope the phone froze without even single app being installed.
suppose if the freeze was a software issue, then u have backed up the app causing freeze. let us think this like a virus. if u had reinstalled that app again, ur phone is likely to freeze again.
i haven't heard of virusses if android os, but i have seen many antivirus programs for android. even the great kaspersky recently added its support for android. the existance of antivirus programs proove the existance of virusses.
so, try to remember if u have installed any backed up app frm mem card.
Im personally guessing that ur phone freeze was not a software issue. ur phone might be having hardware issues.
giving to a service centre might solve the problem, but im not pretty sure. and moreover, if they update ur phone to froyo, u cant even root. (i dont remember what ur phone is on now). and even u cant make those service centre guys see ur problem, as u dont know when it freezes. i expect, what all they are gonna do to ur phone is factory reset, or reinstall the os.

Did you use Google "data transfer tool"? problems with apps?

while im one of the few with no RMA waranting problems, i am wondering how many DID use the migration tool, and how many set up as new device. i have found in the past, copying the /0/data directory (internal storage for your goodies) i get nothing but problems. and it does seem this is what the Google "data transfer tool" seems to do, forcing me to have to cache/data wipe some apps. Gboard for example, as im typing this, this was an app i had issues with, and realized it was not the stock settings, showing that data had been pulled over. just wiped the app, and it is behaving as expected as far as i can see.
so, the core question, who here used the migration tool and has NO issues. or who has used the tool, and has issues with several, or some apps.
i am considering making a poll to get a feel for where some of the problems people are having may stem from.
this included fingerprint reading issues from devices that had fingerprint readers or even Bluetooth issues. i myself came from the N6 with no fingerprint data, and was on a rom before i did the migration. i expect to factory reset and start as new with no prev data to taint the device. as its cleaner than wiping each app one by one.
as it stands i have NO device breaking hardware issues, just the case where some apps are behaving buggy like Gboard, and voice texting (before i did an app wipe to its defaults)
I used it for the first time going from Pixel XL to Pixel 2 XL. Went quickly and everything is fine.
The only thing that didn't transfer over are APK files.
nxt said:
I used it for the first time going from Pixel XL to Pixel 2 XL. Went quickly and everything is fine.
The only thing that didn't transfer over are APK files.
Click to expand...
Click to collapse
My experience exactly. I was pleased by how well it went.
i tried to use it, kept complaining about couldnt connect with cable i was using and that i should trying using the charging cable that came with the phone instead (i was using the orig samsung cable that came with the phone) i tried all other kinds of known good data cables that i had laying around as well. nothing seemed to work.
all contacts are in the cloud, transfered all my sms/mms with 'sms backup and restore' app, email is in the cloud, pictures/video is in the cloud, put a few documents on dropbox and reinstalled all apps myself. it didnt really take all that long.
wtherrell said:
My experience exactly. I was pleased by how well it went.
Click to expand...
Click to collapse
Same...came from a Moto Droid Turbo and have nothing but praise for the Pixel 2 XL. Best phone I've ever used.
I used it coming from an OG Pixel XL. Everything worked perfectly.
I used it from the 6P to the 2XL, and it was amazing. Somehow I didn't even know that was possible, but I'm sure glad it is there. Being that it only transfers the apps data, not the APKs, it seems to be fairly efficient and not cause any issues (at least when I did it.)
I used it going to my Pixel XL last year, and my 2XL this year. It transferred more this time around than before. I had an issue with 1 or 2 apps I had to wipe data on to get them to work right, but nothing substantial.
Sent from my Pixel 2 XL using Tapatalk
I transferred from XL to XL 2 and everything went fine, same as previous statements with the apk files not transferred. Only issue I have noticed was Google fc once.
I used it twice. Once from my Nexus 6P to the P2XL, and again when I had to swap my first P2XL out for another (For some reason, my Fi pre-order somehow got fulfilled through the Google Store, so they couldn't activate Device Protection... and no, neither Fi nor I have any idea how that happened). Both times, everything worked just fine, but it didn't transfer the settings for every app. I always backup my "Internal Shared Storage" folder to my computer beforehand, and copying a few folders back took care of most of the app settings that were missed. I think all the rest were taken care of by logging into the app.
All phone logs, SMS/MMS history, voicemails, Wi-Fi passwords, desktops icons, etc. came back perfectly. Widgets were properly placed, but had to be reconfigured.
EDIT: One nice thing I forgot. In both cases, the old phone was to be factory-reset and shipped off, so by hooking up the USB-C cable, I was able to use the old device to start charging the new one, allowing me to jump right in on the transfer, without worrying about the out-of-the-box battery level of the new device. You do have to pay attention to which device is charging which though... but a quick tap on the notifications could swap that around if necessary.
I transferred from XL to XL 2 and everything worked surprisingly well, except text Messages. I use SMS Backup for the messages.

factory reset without losing internal storage?

I've been having wifi and Bluetooth issues since February update. Bluetooth keeps giving the message "Bluetooth keeps stopping" or something like that and won't connect to anything or stay on for that matter. When this happens wifi also goes. If I go in in clear Bluetooth cache and storage then reset my phone 50% of the time it will work after the reset but fail again shortly after connecting to a Bluetooth device or turning it on. Does anyone have suggestions on what I can do. I am rooted and bootloader unlocked. Is there a way to factory reset without losing all my internal storage. I have way too much stuff on my phone to lose it all. Thanks in advance.
I would use Titanium backup to backup the apps and their content. Then, do the factory reset.
Sent from my Pixel 3 XL
---------- Post added at 10:09 PM ---------- Previous post was at 10:06 PM ----------
You can also connect a USB-c drive and copy to it any important files you may have. I got one with 256 Gb from Amazon some time back for about $50. I regularly copy to it my important files. My pics are automatically uploaded to my Google cloud.
Sent from my Pixel 3 XL
vwood2121 said:
I've been having wifi and Bluetooth issues since February update. Bluetooth keeps giving the message "Bluetooth keeps stopping" or something like that and won't connect to anything or stay on for that matter. When this happens wifi also goes. If I go in in clear Bluetooth cache and storage then reset my phone 50% of the time it will work after the reset but fail again shortly after connecting to a Bluetooth device or turning it on. Does anyone have suggestions on what I can do. I am rooted and bootloader unlocked. Is there a way to factory reset without losing all my internal storage. I have way too much stuff on my phone to lose it all. Thanks in advance.
Click to expand...
Click to collapse
No. By definition, a factory reset is wiping your /data/media folder. Have you tried resetting your network (WiFi,mobile & Bluetooth) under reset options? Often times there is just no substitute for a clean install (flashing a full factory image, not just a factory reset). If you just factory reset, your problem may not be resolved. Since you are rooted there are many backup options. TiBu is one of the best. I think you'd be surprised how quickly you will be back up and running. ADB/Fastboot binaries were updated recently, so make sure you refresh those before starting.
Well completely wiped and reset up after about 15 with Bluetooth on it started again....any other suggestions
vwood2121 said:
Well completely wiped and reset up after about 15 with Bluetooth on it started again....any other suggestions
Click to expand...
Click to collapse
Try starting the phone in safe mode to rule out a conflicting app. If you can confirm it happens in safe mode -and- you have fastboot flashed a full factory image (not just factory reset) and the problem still persists you may have a hardware issue and now have done enough testing for an RMA.
Every thing was great until I connected my pixel buds ....i was playing music for over an hour on a Bluetooth speaker and no problems.....went to mow grass with pixel buds and not even 15 minutes Bluetooth and wifi force closing
Been back and forth with Google and sent in bug reports, they sent me an email asking for all kinds of phone info , my name , address, and such.....they haven't got back to me yet after I sent in that info....what does it usually mean .
They seem to think it is hardware related from the bug report. I've had the phone since November.
They gave me an option to have a replacement sent to me to swap but want to put a credit hold on a debit card. I've been screwed by Google before when I traded a brand new Galaxy s8 plus still in the factory plastic and not used. They told me I sent them an LG with a cracked screen and I was not given any credit towards my pixel 2xl...the trade towards my 3xl went smoothly but I took pics and a long video of it being boxed and mailed. Seems shady with the credit hold...anyone got any input. The only other option they gave me was to send it in for repair and would take 10 business days and I have no backup phone
vwood2121 said:
They gave me an option to have a replacement sent to me to swap but want to put a credit hold on a debit card. I've been screwed by Google before when I traded a brand new Galaxy s8 plus still in the factory plastic and not used. They told me I sent them an LG with a cracked screen and I was not given any credit towards my pixel 2xl...the trade towards my 3xl went smoothly but I took pics and a long video of it being boxed and mailed. Seems shady with the credit hold...anyone got any input. The only other option they gave me was to send it in for repair and would take 10 business days and I have no backup phone
Click to expand...
Click to collapse
A card hold is just that, nothing more. Many companies do it. It disappears as soon as your old phone is received. Wait for the new phone to come, use data transfer feature to setup your new phone, and then return the old one.

Strange Texting Issue

I bought my kid the Note 10+, activated it on Verizon's website and went through the TWENTY THREE Software updates, plus restored all her stuff from her Note 8.
Everything works great - except for one thing. She's not getting my texts. She gets everyone else's and I get hers. She gets my calls, and I get hers but she doesn't;t get my texts - and she has no numbers blocked. Not one.
Any ideas on WTH is the issue?
Not sure.
Try clearing the app data (messaging app)
louforgiveno said:
Not sure.
Try clearing the app data (messaging app)
Click to expand...
Click to collapse
Tried that, even tried different messaging apps
Factory reset if you did a major firmware upgrade.
Otherwise clear the system cache.
Reset network.
Using SmartSwitch to transfer inbetween different models can cause issues.
Updates kill carrier phones... if still running on Pie, keep it there. Carrier updates are the first thing I lock down.
blackhawk said:
Factory reset if you did a major firmware upgrade.
Otherwise clear the system cache.
Reset network.
Using SmartSwitch to transfer inbetween different models can cause issues.
Updates kill carrier phones... if still running on Pie, keep it there. Carrier updates are the first thing I lock down.
Click to expand...
Click to collapse
It's on Android 11. Phone was an Amazon refurb, fully stock. We just used Google to restore her apps. Found a few other people she's not getting texts from, but most of her contacts can text her, no problem.
We'll give those ideas a shot
HipKat said:
It's on Android 11. Phone was an Amazon refurb, fully stock. We just used Google to restore her apps. Found a few other people she's not getting texts from, but most of her contacts can text her, no problem.
We'll give those ideas a shot
Click to expand...
Click to collapse
A network reset and clearing the system cache are fast and painless. Clearing the system cache can cure many strange behaviors.
Try clearing the sim card tool kit app's data as well. It will then repopulate the data by it's self.
There could be a problem with the sim card as well. Always handle sim cards like a stick of ram, ESD can damage them, they have little or no ESD protection on their I/O's. They're cheap so techs handle them carelessly but that can cause you a lot of trouble and unpredictable failures in the future.
Well, we tried everything, including a new SIM card, but in the end, a simple factory reset fixed the problem!
I had this issue with Google messenger
HipKat said:
Well, we tried everything, including a new SIM card, but in the end, a simple factory reset fixed the problem!
Click to expand...
Click to collapse
Problem being if it reoccurs. Many times the same issues do if you don't find the root cause.
Unless I'm boot looped or have a significant malware infection I try to track it down.
Some apps don't uninstall clean and you may need to reinstall them to undo hidden setting changes they made. Had a Google(?) book reader app do that; it altered a display setting. Quit annoying.
Sometimes it takes days or longer. Eventually you will usually find the root cause and learn in the process.
If you upgraded to a new OS version a factory reset is also in order. Basic maintenance will keep an Android OS running well for over a year even with heavy usage, at least with Pie.
TheMadScientist said:
I had this issue with Google messenger
Click to expand...
Click to collapse
That's the app she uses, but it was the same with Samsung Messenger, too
HipKat said:
I bought my kid the Note 10+, activated it on Verizon's website and went through the TWENTY THREE Software updates, plus restored all her stuff from her Note 8.
Everything works great - except for one thing. She's not getting my texts. She gets everyone else's and I get hers. She gets my calls, and I get hers but she doesn't;t get my texts - and she has no numbers blocked. Not one.
Any ideas on WTH is the issue?
Click to expand...
Click to collapse
What app are you both using?
If it is Google Messages and you had the chat features turned on, read this article:
Turn Off RCS "Chat" When You Switch Phones or Else...
Now that Verizon has committed to RCS with Google, the three major US carriers are all onboard. RCS is here (unlike 5G) and will be a big part of your messaging experience going forward, assuming you have an Android phone. And while RCS is great and a big improvement on traditional text...
www.droid-life.com
I recently changed the phone#s for my wife and I and had issues because I didn't know to turn off the chat features before changing them.

Question Transfer from samsung to pixel 6 pro

Just ordered the 6pro. On my current samsung A71 5G, there was an app to transfer the data, files, apps from
my old phone to the sammy.
I didn't really find one, there were some apps but is there a sure fire way to transfer the apps, files etc from my
samsung, over to the pixel 6 pro, when I get it?
TIA
p51d007 said:
Just ordered the 6pro. On my current samsung A71 5G, there was an app to transfer the data, files, apps from
my old phone to the sammy.
I didn't really find one, there were some apps but is there a sure fire way to transfer the apps, files etc from my
samsung, over to the pixel 6 pro, when I get it?
TIA
Click to expand...
Click to collapse
My preferred method is to transfer files from the old phone to my laptop and then transfer from there to the new phone. Then I gradually add the apps back over time starting with the most relevant.
I use Google's own built-in Android cloud backup option. When your new phone gets to the part where it suggests you plug your old phone into your new phone, you could do that - or tell it you don't have the old phone and then it will offer you the available cloud restores for your account.
Edit: I'm assuming your old phone isn't rooted, being a Samsung. Being rooted would give you all sorts of other options like Swift Backup, and Titanium Backup, and others, which when used on rooted phones could backup and restore more app data than any non-root solution.
Have fun with your new phone.
roirraW edor ehT said:
I use Google's own built-in Android cloud backup option. When your new phone gets to the part where it suggests you plug your old phone into your new phone, you could do that - or tell it you don't have the old phone and then it will offer you the available cloud restores for your account.
Edit: I'm assuming your old phone isn't rooted, being a Samsung. Being rooted would give you all sorts of other options like Swift Backup, and Titanium Backup, and others, which when used on rooted phones could backup and restore more app data than any non-root solution.
Have fun with your new phone.
Click to expand...
Click to collapse
No, it's not rooted. Knox...
I just don't look forward to installing all the apps again. That's ONE thing I did like about the A71 and the samsung app that transferred everything from the old phone to the A71. SIMPLE.
(yeah, I'm gettin' old) LOL
p51d007 said:
No, it's not rooted. Knox...
I just don't look forward to installing all the apps again. That's ONE thing I did like about the A71 and the samsung app that transferred everything from the old phone to the A71. SIMPLE.
(yeah, I'm gettin' old) LOL
Click to expand...
Click to collapse
When I relatively briefly went back to Samsung (Note 10+) between my Pixel 1 and this 6 Pro, I used Samsung's app to transfer over cable what it could and I don't think it transferred any app data, only apps themselves. Google's cloud backup at least backs up and restores app data for apps that the developers have implemented that in.
I do miss LG's built-in non-root backup and restore function I had on the G3. It was almost as capable as root solutions - it got nearly every piece of app data. I was rooted anyway, but LG's solution was so good I only used Titanium Backup for apps that didn't restore app data via LG's tool.
p51d007 said:
Just ordered the 6pro. On my current samsung A71 5G, there was an app to transfer the data, files, apps from
my old phone to the sammy.
I didn't really find one, there were some apps but is there a sure fire way to transfer the apps, files etc from my
samsung, over to the pixel 6 pro, when I get it?
TIA
Click to expand...
Click to collapse
There seems to have been a lot of people who had problems with their phone when they first got it because they transferred data, apps, etc., from another phone. Heard a lot of stories about when they clean installed everything the problems went away.
Not saying this will happen to you, but might want to think about clean installing everything initially just to avoid potential problems. Just an idea...
I dont know much about the A71 but I upgraded from a Samsung Note 10 to the 6 Pro and used the direct cable option. Inserted sim into the pixel, powered on and followed the screen prompts. It transferred everything EXCEPT some apps that came from the Galaxy store.
Even the files on my sd card were transferred to the pixels internal storage. Kept folder structures too. I have to say I was impressed that I didnt lose anything. Just had to replace Samsung apps with either Google or third party apps.
Used the included cable, got everything transferred, then all the apps that required to be updated by google.
The only "issue" I had was after putting in the sim card (at&t prepaid), I had no cell service. The at&t message
came up, connected me with a semi-English speaking person, told them what phone I was using and LOL, this
is what she said "The google pixel 6 pro is probably not compatible. I told her...ummm it just came out not
that long ago. After giving her my IMEI number, the model number of the phone, presto/jumbo/mumbo and
it started working.
LOL...not compatible. Reading from a script most likely. Also, she mentioned that it won't work on 3G
Gee, no kidding? LOL
I'm with the people that say do a clean install. I have ran into too many issues over the years transferring data, apps, media, etc. from my old phone. Also I have found that there were many apps on my old phone I never used. I got my P6P a week ago. Before I moved to the P6P I copied all photos, videos, downloads, text photos, and other stuff I needed from old phone to my computer. I'm not a huge fan of moving old texts to new phone but if you are (like my wife who has 6,000 texts she cannot live without use SMS Backup & Restore. In reality this is a good practice for me to backup. Not a big fan of only having only the cloud. Afer this I booted up P6P and logged into google. Contacts updated through Google. I essentially install other apps when I need them on my phone and move stuff from my computer backup to phone. This might sound old school but I don't like being dependent on cloud etc. when going to new phone. I want my own backup on everything. I also have found I run into less issues doing it this way.
I did a full device transfer using the Samsung app from the Note 10 to the S21 recently and have been having issues with the S21 since. I'm sending it back and have the P6P on its way, and I intend to do a clean install to avoid app data giving me issues.

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