Netflix issues.. Anyone? - Verizon Galaxy Note 4 Q&A, Help & Troubleshooting

Is anyone else having issues with Netflix where the video stops but the sound keeps playing?
I have problems with this on 2 different note 4's
My note 2 and nexus 7 has none of these issues.
I'm wondering if it's a note 4 problem. Any advice would be appreciated. Thanks.
-Wizzle

I don't think it's the Note 4. I've had absolutely no problems with Netflix.

wizzlewizzle said:
Is anyone else having issues with Netflix where the video stops but the sound keeps playing?
I have problems with this on 2 different note 4's
My note 2 and nexus 7 has none of these issues.
I'm wondering if it's a note 4 problem. Any advice would be appreciated. Thanks.
-Wizzle
Click to expand...
Click to collapse
Have you rebooted your Note4 since you installed Netflix ? Mine was doing the same thing, but hasn't happened after a reboot. I also noticed that Netflix on the Note4 plays back higher stream resolutions than my Note3

lopan2000 said:
Have you rebooted your Note4 since you installed Netflix ? Mine was doing the same thing, but hasn't happened after a reboot. I also noticed that Netflix on the Note4 plays back higher stream resolutions than my Note3
Click to expand...
Click to collapse
That did the trick! Thank you!
-Wizzle

I hadn't experienced that with Netflix, but when I watch a livestream using the TBS or Adult Swim app it would do the exact same thing. I can hear the audio but the video would stop. This actually just started today, so I figured it was probably just the apps

Related

Google Galaxy Nexus audio streaming interrupts / stops over WiFi.

Hi,
Does anyone else experience interrupts while streaming audio (Google Music, Tunein, Spotify and other online radiostreamers) over WiFi on the Galaxy Nexus when the screen locks? Even tried to enable the stream lower quality in those apps but it still gives me interrupts / stops.
Also when downloading larger games they take forever to download while the screen is off, from the moment I turn screen on again the download goes fast again.
I have no problems while streaming over edge/3G (even with screen off) and over WiFi when i prevent the screen from locking. 'Wi Fi sleep policy' is set to never. Tried several wireless routers (Belkin, Apple Time Capsule, Linksys) all gave the same problem. My Samsung Galaxy S doesn't have all those problems.
Is this a bug that can be fixed?
Hope someone can help out.
Kind Regards
tijru
PS: Sorry for my bad english
Have the same issue. A update is definitely in the works. Wifi never sleeps...never works!
Sent from my Galaxy Nexus using xda premium
I haven't had that issue, but on a slightly related topic, I would love for Google Music to support gapless playback. Maybe cache one or two of the next songs in the playlist or something. Might not be that simple, but it sucks listening to albums that have continuous music between tracks.
Hope it gets fixed because it's something really annoying. Makes my phone a bit useless for music streaming and that is something I use it for 70% of the time. Had some similar issues with my nexus s and that never got fixed .
Hope there is news about this soon because when it not gets fixed I still can send it back to the store and get a refund.
Does anyone know where to report bugs for the galaxy nexus?
Posted one allready here http://www.google.com/support/forum/p/Google+Mobile/thread?tid=1bbb6dcd335d9525&hl=en
Thanks for the replies.
Yep, mine does it too. I haven't heard if 4.0.3 addresses it.
4.04 does not fix too.
Using Ir11 Beta 2 IMM30B / 4.0.4: MoDaCo Custom ROM by Paul Obrien.
I've found an app that fix it https://market.android.com/details?id=org.wahtod.wififixer&hl=en.
Let me know if it work for you
MaximeRoy77 said:
4.04 does not fix too.
Using Ir11 Beta 2 IMM30B / 4.0.4: MoDaCo Custom ROM by Paul Obrien.
I've found an app that fix it https://market.android.com/details?id=org.wahtod.wififixer&hl=en.
Let me know if it work for you
Click to expand...
Click to collapse
Doesn't work for me. Streaming via CIFS on PowerAmp works fine until the screen goes off - then repeated stuttering noises and pauses. With or without WifiFixer.
My little Samsung T679 Exhibit II on Peach Sunrise v1.2a works fine as is.
same deal bros, wish i knew

Galaxy S3 screen freezes when playing Netflix through MHL on TV, sound still playing

Hey guys. I just got my MHL OEM adapter from Samsung and I discovered that Netflix video freezes but the sound still plays. If I move through the movie it starts back again but for only 1 second and it freezes again. Sound is still playing. Any idea?
bump
Come on. No one else has the same issue???
bump.
bump
What rom are you using?? Anything to do with CM9/10 is your problem, video out isnt working and so theirs the fix....check the working/non working list of the rom your using and see if that answers your question
Sent from my GT-I9300 using xda premium
speedyjay said:
What rom are you using?? Anything to do with CM9/10 is your problem, video out isnt working and so theirs the fix....check the working/non working list of the rom your using and see if that answers your question
Sent from my GT-I9300 using xda premium
Click to expand...
Click to collapse
Thanks for the reply. I am actually not even rooted. I am using Stock 4.0.4. The annoying thing is that no one seems to have the same issue. Also, every other application/video works with the adapter... it plays awesome videos through the video player, but Netflix gives me lots of trouble... Netflix was the reason to get the adapter in the first place...
Its not the lead is it? Maybe faulty?
I'm using netflix through my WDTV and on my S3 and having no issues - I am using UnoDNS to get the USA version though, so whether it is linked to their server being faster or something? UnoTelly has been working smashing but only tried it on free trial so far. Might be worth a try to see if it is linked to server or your ISP messing with stuff.
Dayzee xx
same problem
jojo_angelov said:
Hey guys. I just got my MHL OEM adapter from Samsung and I discovered that Netflix video freezes but the sound still plays. If I move through the movie it starts back again but for only 1 second and it freezes again. Sound is still playing. Any idea?
Click to expand...
Click to collapse
-I'm having the exact same problem matey ,freezes after one second but audio stays on (ripping my hair out ) any help appreciated

Note 3, Play music or chrome cast?

So I can't figure out for the life of me which one of these is really the problem. When I play google play music on my chrome cast it plays for a minute or two, then the screen times out, and then it stops. I've tried resetting my router, resetting the phone, resetting the chrome cast, but it seems like nothing works. On my galaxy s3 running cm 10 I had no issues what so ever. Is anyone else experiencing this issue? What suggestions do you have? I know that this is a software issue, I'm just trying to figure out from where and who. Thanks for your help.
EyeAndroid said:
So I can't figure out for the life of me which one of these is really the problem. When I play google play music on my chrome cast it plays for a minute or two, then the screen times out, and then it stops. I've tried resetting my router, resetting the phone, resetting the chrome cast, but it seems like nothing works. On my galaxy s3 running cm 10 I had no issues what so ever. Is anyone else experiencing this issue? What suggestions do you have? I know that this is a software issue, I'm just trying to figure out from where and who. Thanks for your help.
Click to expand...
Click to collapse
It's a Note3 WiFi issue afaik. It's solid on my S3 as well, as long as the WiFi's steady, but my Note3 can only play 5 to 10 songs on avg before dropping out of the playlist. This is probably due to the Note3 incorrectly thinking your WiFi is inconsistent (forgot what the actual dialog warning says). The next TouchWhiz is supposed to fix this along with WiFi calling.
The only way to fix it before the update is to have a WiFi AP in the same room as your TV so there's no question about signal strength.
Software, huh. Yea I figured. I haven't really used touchwiz ever and this is my first experience. Haha well great. What's weird is that my wife's note 3 doesn't have any issues with this? The other night I was successful in streaming multiple songs with the screen off.
Well either way, I really wish Samsung would fix these issues before they release the top of the line phone. Thanks for your input.
zmore said:
It's a Note3 WiFi issue afaik. It's solid on my S3 as well, as long as the WiFi's steady, but my Note3 can only play 5 to 10 songs on avg before dropping out of the playlist. This is probably due to the Note3 incorrectly thinking your WiFi is inconsistent (forgot what the actual dialog warning says). The next TouchWhiz is supposed to fix this along with WiFi calling.
The only way to fix it before the update is to have a WiFi AP in the same room as your TV so there's no question about signal strength.
Click to expand...
Click to collapse
I think I just had a major breakthrough!
Tonight I was looking at my wife's Galaxy Note and I wanted to see why hers was working and mine wasn't. So I went through all of her settings on her google play music and it looks like the difference was hers was on stream at normal quality and mine was on stream at high quality.
So I matched it to hers and my phone was playing all tracks flawlessly. I wish I could broadcast this to the community and everyone else has had this problem but I believe that would fix the issue.
My theory is the note 3 already has wifi issues, showing that it has a weak signal. If you stream music at a lower bandwidth it seems like it wouldn't struggle as much. So that's why I think it works. Hope this helps anyone else thats looking at this.
EyeAndroid said:
My theory is the note 3 already has wifi issues, showing that it has a weak signal. If you stream music at a lower bandwidth it seems like it wouldn't struggle as much. So that's why I think it works. Hope this helps anyone else thats looking at this.
Click to expand...
Click to collapse
That's nice, but... the difference in quality is noticeable. I always enable high quality too (for 320kbps)
Sent from my SM-N900T using Tapatalk
zmore said:
That's nice, but... the difference in quality is noticeable. I always enable high quality too (for 320kbps)
Sent from my SM-N900T using Tapatalk
Click to expand...
Click to collapse
Right, and most audiophiles like you and myself usually do that right out if the box and that's why it doesn't work. I'm OK with listening to a lower quality of music as long as it streams. I don't know about you but it's super frustrating for music to start & stop even if it is
high quality. I'm okay with compromises.
EyeAndroid said:
Right, and most audiophiles like you and myself usually do that right out if the box and that's why it doesn't work. I'm OK with listening to a lower quality of music as long as it streams. I don't know about you but it's super frustrating for music to start & stop even if it is
high quality. I'm okay with compromises.
Click to expand...
Click to collapse
That would be fine if it works, but I tried this and it still doesn't work without stopping. I tried all the wifi settings changes mentioned. It still stops on my Note 3 but not my OG Nexus 7. I think only a software update is truly going to fix this issue permanently.
EyeAndroid said:
Right, and most audiophiles like you and myself usually do that right out if the box and that's why it doesn't work. I'm OK with listening to a lower quality of music as long as it streams. I don't know about you but it's super frustrating for music to start & stop even if it is
high quality. I'm okay with compromises.
Click to expand...
Click to collapse
It's taking forever to get an aosp rom for this phone. Sadly I'm thinking the first one will be a buggy kit Kat rom.

video playback issues

Anyone experiencing choppy videos or videos that keep playing audio but freeze up? Happens on my pixel xl and is universal... YouTube, my video playback, Facebook video. Not app specific.
Did you have all apps updated in the store? If not do that. If that doesn't help try a factory reset. Nothing else can be done
Yeah... Will have to try the factory reset I suppose.
Buddyfunlove said:
Anyone experiencing choppy videos or videos that keep playing audio but freeze up? Happens on my pixel xl and is universal... YouTube, my video playback, Facebook video. Not app specific.
Click to expand...
Click to collapse
Mine does that too. Noticed it during YouTube playback.
I had the same thing happening today on youtube, video would freeze but audio kept playing, only problem is I am on a Note 4 until my Pixel XL gets here. Cant speak to the other issues, curious if a reset solved it for you.
Did a restart and seemed to work itself out... At least when playing my own videos back. If it creeps back I will try the full factory reset.
Not seeing this on my xl
drum747 said:
I had the same thing happening today on youtube, video would freeze but audio kept playing, only problem is I am on a Note 4 until my Pixel XL gets here. Cant speak to the other issues, curious if a reset solved it for you.
Click to expand...
Click to collapse
Exactly what happens to me on my new Pixel XL
Yep happens to me on youtube app. Not tried it on my own videos yet though. Hopefully a fix will be released soon for this.
This was driving me crazy this morning. Watching YouTube on Pixel XL and video would freeze while audio kept going. Not happening on Netflix so far. Just YouTube. I emptied the cache and cleared data for YouTube app and force stopped it. Hasn't happened since. I wonder if it's a software problem with Android 7.1?
I've been experiencing this also while watching Netflix. The video will pause for 15-30 secs with the audio continuing. Eventually it synchs back up further up in the scene. Amazon video won't play at all. Do you think this is a case of the apps not yet jiving with Android 7.1? Or possibly some bad phones? Mine is a Pixel XL from Verizon. I'm still within my 14 day to return if a bad unit. Anyone have an idea what could be going on?
I get this with videos on Twitter and FaceBook. Havent seen it with YouTube and I rarely watch Netflix. It is very irritating but can normally be resolved with a restart.
Just contacted support about this. Literally anything video playback has a 3 second stutter and then the audio end up being out of sync. Happens with my recorded videos, snap chat, Instagram, YouTube etc.
Of course after restarting no issues. I wonder what's causing it.
https://youtu.be/TfOTBvYfJBo
Sent from my Pixel XL using Tapatalk
Getting the same thing. Reboot needed to fix it.
No one knows what triggers it?
Sent from my Pixel XL using Tapatalk
I also have the same issue, when I take a video then play it, it freezes between 3-9 seconds with the audio still going. At some point the video restarts, and when it gets back to where the video froze, starts again with the audio in sync. See video below.
Edit: a reboot only fixes the issue temporarily, it seems to come back within a couple hours.
https://youtu.be/9jCHOGT6Yt8
So bad
It's absolutely horrendous! Came from a nexus 6p never had this issue. It's happening in, literally, every app with video, sometimes it won't even play audio or video on Facebook, it does it when I'm trying to play Snapchats where I'll hear the audio but the video freezes and then the video playa really fast all at once at the end to catch up with the audio. It does it on YouTube and Netflix and Hulu as well. It even does it when I'm recording video within Snapchat! I'm disappointed that the phone has been performing more poorly than my old nexus 6p. I hope they fix it asap. I do not want to ba e to do a factory reset. I just finally got done painstakingly setting up all my apps again on this
I only have this issue with YouTube... Usually locks up when I do full screen and after it rotates it feeezes but audio continues.
I occasionally will have YouTube freeze but audio continues. Seems to be only YouTube though and I don't think it's the phone because it was happening on my Note 7 as well.
Happened to me a handful of times where video stops playing but audio keeps going in YouTube. Am I the only one that doesn't realize the video stopped until like 30 seconds later? lol
All I have to do is rewind the video a small amount and then it keeps going and doesn't happen again for that video.

Bluetooth Doesn't Show Audio Data

Sooo, another problem. When I'm in my SUV streaming music to its stereo from my phone, it doesn't show any information about what's playing. No artist, song name, nothing. Sometimes it'll show how long the song has been playing, but, that's it. I've disconnected/forgot on both ends, reconnected, same. My pixel 2 xl did not have this problem. Funny thing is, when I start a song, it pops up on my smartwatch (wear OS) with all the info like it should, it seems like just my ride... I'm not sure what's going on here. Anyone else experiencing this? I drive a 2018 Pathfinder.
Same issue here! I use Apple Music and it does not show any info at all. But when I used Google Music it shows just fine... I am assuming it's Apple Music itself...
No issue here so far, actually the Bluetooth is better for me then the 2XL was, I am using Spotify only though, not sure if that matters. I have a VW GTI. I know that some cars just have issues with some phones, let's hope that some of the software updates will fix it for you.
Sent from my Pixel 3 XL using Tapatalk
marcocb8 said:
No issue here so far, actually the Bluetooth is better for me then the 2XL was, I am using Spotify only though, not sure if that matters. I have a VW GTI. I know that some cars just have issues with some phones, let's hope that some of the software updates will fix it for you.
Sent from my Pixel 3 XL using Tapatalk
Click to expand...
Click to collapse
Yeah, my Bluetooth doesn't cutout like my 2 xl did. The connection is much better. I have t tried anything but YouTube music, so, I guess I'll check something else.
Mine Bluetooth information works intermittently. Bluetooth PLAYING hasn't been a problem, but the information isn't always displayed. I use both GPM and Pandora. Restarting the phone has forced it to work. Toggling Bluetooth worked for a little bit, but after a few sings the problem came back.
The Bluetooth cutting out was the worst thing about my 2 XL, I always hoped that every update would fix it but it never did, I loved everything else about the phone.
gettinwicked said:
Yeah, my Bluetooth doesn't cutout like my 2 xl did. The connection is much better. I have t tried anything but YouTube music, so, I guess I'll check something else.
Click to expand...
Click to collapse
Sent from my Pixel 3 XL using Tapatalk
No info showing on my Lexus RX350 with Spotify =\
So, Spotify shows, but still no YouTube music... And now my phone won't sync right with my wear os watch... WTF??? Sooo, this phone has both WiFi AND Bluetooth issues.. Great. I really hope it's software related.
All of you having problems, please, submit feedback to Google. You can do it right from your phone in Bluetooth settings. If enough of us do, maybe Google will actually do something about it, and soon. Our first update will likely be in 2 weeks. I'd love for this to get fixed in that update.
This is the first Google phone since my Nexus 6 that has worked consistently with my car for meta data. For me, its an amazing improvement.
I got it to work
NICEGYPT said:
I got it to work
Click to expand...
Click to collapse
How? Minenhas worked a few times with YouTube music. Works with Spotify though.
gettinwicked said:
How? Minenhas worked a few times with YouTube music. Works with Spotify though.
Click to expand...
Click to collapse
Well, I use Apple Music and I had such a hard time getting this to work since day one. Google Music is working fine so I thought to play a little with the BT settings in the developer's options and finally got it to work...

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