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I tried to google any related threads to the symptom that my N7 2013 shows, but so far couldn't find any. So I decided to start a new thread to see if I'm the only one in this.
As the thread title suggests, the screen freezes randomly and comes back to life after a few seconds later. It doesn't seem to be happening continuously, but the interval between one and the next one should be something like half an hour, give or take. Funny thing is, when it happens, it does recognize all the inputs made on the screen while frozen and once the screen starts responding again, everything I have done in the meantime appears on it afterwards such as typing, swiping, etc.
I suspect it started happening after I installed the newest firmware, JLS36I, but can't be sure as I have received in the fairly early stage of rollout--pretty much on the same day Google started rolling it out, which was just a few days after I got my N7 2013.
I've experienced pretty much the exact same issue on mine, build JSS15R, not sure why though?
This happens occasionally on my Nexus 4, running CM10.2...ive read that its an issue with 4.3 all together.
i don't see a 30 min window like you experience. mine is about 10 seconds.
Just loaded last nights update and we'll see if it continues.
On my N7; ive never had it happen.
racenrich said:
This happens occasionally on my Nexus 4, running CM10.2...ive read that its an issue with 4.3 all together.
i don't see a 30 min window like you experience. mine is about 10 seconds.
Just loaded last nights update and we'll see if it continues.
On my N7; ive never had it happen.
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Didn't know it's a known issue with Android 4.3. But it's somewhat odd that I never had such problems with Nexus 4 and Nexus 7 2012 although both are on 4.3. And it seems I was a bit ambiguous or misleading with the description. Mine is also about a few seconds, between five to ten second each, but it seems like it happens every half an hour if I use the device continuously. Is it somewhat similar to your N4?
iam_emailer said:
I tried to google any related threads to the symptom that my N7 2013 shows, but so far couldn't find any. So I decided to start a new thread to see if I'm the only one in this.
As the thread title suggests, the screen freezes randomly and comes back to life after a few seconds later. It doesn't seem to be happening continuously, but the interval between one and the next one should be something like half an hour, give or take. Funny thing is, when it happens, it does recognize all the inputs made on the screen while frozen and once the screen starts responding again, everything I have done in the meantime appears on it afterwards such as typing, swiping, etc.
I suspect it started happening after I installed the newest firmware, JLS36I, but can't be sure as I have received in the fairly early stage of rollout--pretty much on the same day Google started rolling it out, which was just a few days after I got my N7 2013.
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I have the exact problem... I did the touch screen test with no problem.. I would say not hardware issue? Seems like the proccesor freze will trying to load something...
Same problem
I have the same problem also ... input text, playing game ... one day have around 2 time screen freezing ~ any1 have the solution ?
It seems like you are not alone. Mine is acting just the same. After a continuous gaming there would be this weird frozen screen which would magically turn back to normal and not happening again after maybe around an hour.
Sent from my Nexus 7 using XDA Premium 4 mobile app
Me too. Not frequently but from time to time. Especially when I lay the device down .... Its useless sometimes. I can't believe Google can't fix this. I'm running 15r
Sent from my Nexus 7 using Tapatalk 4
I experience the same thing about once for every hour of use. The screen will freeze for about 5 seconds, although the power button is able to turn off the screen the device is otherwise unresponsive.
This was happening in every rom, stock or otherwise for me and I was about to return it then I flashed v10 of Paranoid Android and the problem hasn't reoccurred in 2 days so far. Hoping it stays that way.
Same problem here...
It's the device hanging while it performs an IO operation- the storage on the Nexus 7 isn't particularly fast, though it is faster than the last-gen N7 which was about a million times worse for random device freezes than this model.
Same problem here, was thinking of flashing CM to see if it was any better.
Same issue here, but i notice this today, it was working fine the last couple of weeks after the last update
Getting repeated freezes on my Pixel XL. Had it since November. I've got about 20GB still free on the device, so it shouldn't be a storage issue. It seems to occur most when I open or am switching apps. I put the phone into safe mode for a few hours just to see if I can recreate this without any third party apps. It's PROBABLY an app that was never updated properly for Nougat or something but I am having a hard time trying to get logs etc since the device is stock and unrooted. I did pull a bug report maybe someone here has a clue what to look for. I've had 2 freezes today and 3-4 yesterday.
https://mega.nz/#!S8EGTKyQ!XX0DfWaukkzcnSOOBvYk23KNFeaR1Ok4yUxmwxFN8gU
My phone has also been constantly freezing and restarting for the past two weeks. It started out of the blue, No idea whats causing it, but it is really frustrating.
Are you guys on the may update? I never took the update and after about a week I don't see it anymore when searching for new updates. Don't know if they pulled the update cuz of all the recent problems. I'm not having any freezing issues though, rooted and stock on April.
Mine is also repeatedly freezing and restarting itself.
Strangely, though, it's nothing I'm doing... Because it will sometimes do it whilst sitting beside me on my desk. (I'll be ignoring it, "working", and suddenly I'll hear that little piano that plays when it boots, and glance over to see it halfway through restarting)
I am on the May update, but this started happening about a month ago. It's tricky, because it's intermittent, so I doubt sending it away for repair would yield a result.
Some XL 128gb pixels have faulty nand chips. The issue happens once the nand reaches a certain capacity. Not sure if that's your issue or not. If yours is 128gb id give Google a call for a replacement.
My wife's pixel 3xl recently started having this problem. It is completely unmodified stock, locked bootloader, reports it is on the latest update.
Wifi and bluetooth won't stay on. A reboot fixes it, but eventually they shut off again. Sometimes it lasts a few days after a reboot, sometimes less. Once they shut off, they can't be turned back on again. You can try and toggle them on with quick settings, but it doesn't actually work. Only a reboot fixes it.
I tried a factory reset a couple of weeks ago. That seemed like a cured it for about a week, but it's back.
It's a pretty aggravating problem. If I can't fix it soon, she's probably going to end up with a new phone. Anyone else seen this, or better yet, know a fix? I've done some searching in the forum and on the web in general, but I didn't find anything informative other than one webpage that talked about some pixels, especially the 4a, having problems like this after updating to android 11.
Well, I got fed up with android 11, and downloaded the last android 10 factory image.
After flashing that and factory resetting, I'm having different problems. Now the phone takes like 5 seconds for the screen to come on when waking with the power button.
I'm starting to think this thing is cursed, or has hardware problems. Anyone have any ideas?
Edit: I have no idea why this would make a difference, but I switched unlocking method from swipe to none this morning and that eliminated that long wake-up delay. It's back to fast and responsive like it should be.
Now to see if wifi and bluetooth are going to behave better on android 10.
jason2678 said:
Well, I got fed up with android 11, and downloaded the last android 10 factory image.
After flashing that and factory resetting, I'm having different problems. Now the phone takes like 5 seconds for the screen to come on when waking with the power button.
I'm starting to think this thing is cursed, or has hardware problems. Anyone have any ideas?
Click to expand...
Click to collapse
You can try wakelock V3 and select 'CPU' and set as autostart on boot in the app settings to see if it wakes faster.
I can't believe that it worked for me. I was facing the same issue and I got frustrated. I was just serching and came across a reel showing fix regarding it. In that video person switched off his pixal tapped it on his leg (backside of phone) and then started it and keep tapping it on his leg while starting. It's really weird but I gave it a try. And can't believe it worked. Wife and Bluetooth both fixed now. Getting "on" now.
Well, I had the 6 Pro for about 36 hours. It kept rebooting randomly, even after a factory reset, so it's going back for an exchange.
Has anyone else had this issue?
skyman631 said:
Well, I had the 6 Pro for about 36 hours. It kept rebooting randomly, even after a factory reset, so it's going back for an exchange.
Has anyone else had this issue?
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No definately not, here the worst I have experienced is some app crashes, they probably aint android 12 ready, and some pretty big lag moments
I don't have any issues. Do you have the November update yet?
For some strange reason, I noticed exactly this aswell (one time, this morning). I was working out and my phone laid on the table, when I saw it lit up because it restarted for no reason.
I guess it's a software bug.
And no, there was no automatic system update - I checked, I'm still running the old version.
copong said:
I don't have any issues. Do you have the November update yet?
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Is there a bugfix list of any sort about the most recent sytsem update?
I tried to find one, but as of now I have been unsuccessful.
No, nothing at all either. Mine also installed silently at some point. I recall a notification asked for a reboot yesterday morning.
No, not had one random reboot since I got it on Tuesday.
Nothing here either. Good luck!
copong said:
I don't have any issues. Do you have the November update yet?
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Click to collapse
I had the November update and all apps had been updated as well. It would freeze and then reboot.
I did a factory reset and did not restore any of my apps, just ran it with the factory apps, and it still did it. Since no one else is having the issue, I'm feeling confident it was a bad unit. I had the 128 gb version.
It's back to the pixel 5 for another week or so. I had to exchange that after I got it too because of a bad proximity sensor. Either I just have really bad luck or Google needs to tweak their quality control department.
Weird unexplainable OS crashes like that are usually due to faulty hardware, potentially RAM
If you're having issues, do yourself a favor and keep an itemized list (on your device, word doc on pc, somewhere) and notate the following for each occurrence:
-date / time
-the fault (self reboot, major lag, over heated, fast battery discharge, etc.)
-what you had to do to clear it (rebooted, closed app, powered off/on, etc.)
When talking with Google about a replacement, having THIS information ready to read off will make it extremely hard from them to give you any grief about you needing a warranty replacement.
An itemized list of faults is MUCH better evidence that you need a replacement than "well, it rebooted a few times last month"
copong said:
Weird unexplainable OS crashes like that are usually due to faulty hardware, potentially RAM
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Click to collapse
I am inclined to agree here, but my years of working with Windows and Android incl. rooting and using custom roms and kernels want to disagree here. There can be half a gazillion software based reasons for an OS crash, especially with a buggy release like Android 12. Not sure if you participated the beta, but it reminded me of Windows 11. There was a buggy beta build with about 100 bugs, they fixed 20, called it a day and released it. Now we new P6 owners can play beta testers Volume 2 for Google.
One very important thing here is also: Did you guys set up your phone "clean" or did you copy over your old phone by cable or did you use backup?
Any of these things can cause issues.
I, for example, used a cable to transfer all file and apps from my P4 XL to my P6 Pro. It's possible that this is the rootcause for some issues, or maybe it's not. Maybe there are even problems that occur only if you transfer your files from specific phone models to this one, you never know.
Morgrain said:
I am inclined to agree here, but my years of working with Windows and Android incl. rooting and using custom roms and kernels want to disagree here. There can be half a gazillion software based reasons for an OS crash, especially with a buggy release like Android 12. Not sure if you participated the beta, but it reminded me of Windows 11. There was a buggy beta build with about 100 bugs, they fixed 20, called it a day and released it. Now we new P6 owners can play beta testers Volume 2 for Google.
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Click to collapse
Sure, but the OP stated the crashes are happening right after a factory reset, and anecdotal evidence on this thread suggests it's not widespread. It does point to some sort of hardware problem.
I'm having exactly the same issue!
I got the phone today and booted it up for the first time. I selected my language and as soon as I pressed get started it froze, then got stuck in a bootloop. I fixed that by factory resetting from within recovery.
Once I'd gotten through the setup it crashed again when I clicked on the apps button in the optional setup. Because of this I factory reset and set the phone up for a third time.
Third time I got through setup with know issues but the phone freezes/reboots roughly once every two hours. I've been searching all day to see if anyone else has mentioned this issue.
I guess this phone is going in for replacement. Does anyone happen to know how long that takes/ if I'm going to be without a device for long?
They told me 3-5 business days to get a replacement. I expect mine early next week.
skyman631 said:
They told me 3-5 business days to get a replacement. I expect mine early next week.
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Do you have to send the old device back first?
skyman631 said:
Well, I had the 6 Pro for about 36 hours. It kept rebooting randomly, even after a factory reset, so it's going back for an exchange.
Has anyone else had this issue?
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Click to collapse
I just had 3 random reboots today. Phone just laid on the side of my table on my laptop, doing nothing. It was in the span of probably ~10 minutes each reboot. A strange observation I made - now that I removed my phone from the back of my laptop and laid it directly on the table, no more reboots. Maybe it's a coincidence, maybe it has something to do with the magnets of my Laptop (has quite a lot inside). Not sure what to make of this. It kinda feels like a software buggy-thing, but it's odd that it sometimes just comees and goes. It also only appears to be in absolute idle. I had my phone working yesterday for about 12 hours, incl. using it constantly with navigation, and it never faltered for once. That's why I'd say it's a software thingy, if it had something to do with hardware, it would reboot/fail when under load. But it doesn't.
Had 4 total reboots as of now (had the phone since 27.10).
First reboot was yesterday (28.10) morning when working out, phone laid idle around, booted up.
And now again 3 reboots, morning, laid around, did nothing.
So I've had probably a dozen in two days. I take my phone out of my pocket and attempt a fingerprint unlock only to be told that my PIN is required after a restart. At first I wasn't sure if it was actually rebooting until last night. It prompted me for my pin and upon entering it, the screen locked up for about 20 seconds and it rebooted.
This morning I woke up and was yet again greeted with the "PIN required after restart" and less than 20 minutes later it was the same thing. Only once hav I witnessed the "G" boot animation, but everytime I see my UI loading. So I'm not sure if it's always a full reboot or some times it's just the UI crashing. Everything on my device is stock.
cloudraker said:
So I've had probably a dozen in two days. I take my phone out of my pocket and attempt a fingerprint unlock only to be told that my PIN is required after a restart. At first I wasn't sure if it was actually rebooting until last night. It prompted me for my pin and upon entering it, the screen locked up for about 20 seconds and it rebooted.
This morning I woke up and was yet again greeted with the "PIN required after restart" and less than 20 minutes later it was the same thing. Only once hav I witnessed the "G" boot animation, but everytime I see my UI loading. So I'm not sure if it's always a full reboot or some times it's just the UI crashing. Everything on my device is stock.
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Did you transfer your old phone over with a cable, or backup, or did you start "fresh"?
Maybe we can narrow it down if it's software or hardware problem.
Morgrain said:
Did you transfer your old phone over with a cable, or backup, or did you start "fresh"?
Maybe we can narrow it down if it's software or hardware problem.
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I did a partial transfer. I was coming from an iphone 12 so I transferred photos and contacts only. And I transferred via cable.
Ok, so like the title says, every 3-4 days I must reboot my phone.
When I play games, the game icon will show up in the lower right corner, I have everything for the game stuff turned off. I can click on the icon and it will ask me to turn on. I back out and it's gone for a few minutes. Mostly until I swipe back, then it will reappear. I can reboot the phone and it will work fine again for a another 3-4 days.
There are other instances that force me to reboot as well, one happened last night. I was scrolling through a local news app and the touch stopped working. I could not scroll up or down, and swiping back did not work. I had to lock the phone and just as the screen went dark, the phone scrolled in the directions I did and it backed out. This only happened when I hit the lock screen.
Is there a fix for this? Has anyone else experienced this?
My phone is rebooted on two to three occasions a month. Others have it more frequently. I wouldn't even say rebooted. Mine just shuts down at random times like other users so I don't know if there's a fix for this. I'm hoping there will be one within an update soon.
Google's absolutely ****ty disregard for their customers and customer service. I'm not Keen on sending a brand new device over to get a refurbished one that isn't guaranteed to solve the issue and most likely guaranteed to come with different issues that my device doesn't have already.
Does it back up to combat this since I have alarms set for work? In case the phone turns off, I don't want to miss work. I use my Google Home Mini speakers, a backup alarm.
thepersona said:
My phone is rebooted on two to three occasions a month. Others have it more frequently. I wouldn't even say rebooted. Mine just shuts down at random times like other users so I don't know if there's a fix for this. I'm hoping there will be one within an update soon.
Google's absolutely ****ty disregard for their customers and customer service. I'm not Keen on sending a brand new device over to get a refurbished one that isn't guaranteed to solve the issue and most likely guaranteed to come with different issues that my device doesn't have already.
Does it back up to combat this since I have alarms set for work? In case the phone turns off, I don't want to miss work. I use my Google Home Mini speakers, a backup alarm.
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Click to collapse
Mine does not reboot or shutdown on it own, not once... I have to reboot every so often to keep it functional.
@thepersona My phone doesn't auto reboot either. I'd say do a backup and run https://flash.android.com/welcome to fully Factory Reset the phone and see if that helps (Mine upgraded just fine, but my parents both failed the Dec update and had random issues requiring the use of the Android Flash Tool).
Like the OP I do have to reboot my phone about every 3-4 days, but I don't attribute that just to Google Android, coders have become lax on how tight they keep their code, and I say that because in Windows 10 and Windows 11 you have to reboot every few days as well or see an increase in weird issues.
card13 said:
@thepersona Mine upgraded just fine, but my parents both failed the Dec update and had random issues requiring the use of the Android Flash Tool).
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Click to collapse
Just to clarify this, most carriers prevented the December update from releasing as Google has asked them to prevent it from going through, primarily due to an issue with calls dropping.
I always manually update my phone, however, I noticed the call dropping bug one day for about an hour straight.
But aside from this meaningless info, I agree with what you said: Attempt a factory reset and see what happens. I turn my phone off every night and charge it, so I don't notice any issues similar to what OP has mentioned.
thepersona said:
My phone is rebooted on two to three occasions a month. Others have it more frequently. I wouldn't even say rebooted. Mine just shuts down at random times like other users so I don't know if there's a fix for this. I'm hoping there will be one within an update soon.
Google's absolutely ****ty disregard for their customers and customer service. I'm not Keen on sending a brand new device over to get a refurbished one that isn't guaranteed to solve the issue and most likely guaranteed to come with different issues that my device doesn't have already.
Does it back up to combat this since I have alarms set for work? In case the phone turns off, I don't want to miss work. I use my Google Home Mini speakers, a backup alarm.
Click to expand...
Click to collapse
Yeah mine did that it would randomly restart once a week no matter what I was doing but I did a factory reset and it hasn't happened since!
wilpang said:
Yeah mine did that it would randomly restart once a week no matter what I was doing but I did a factory reset and it hasn't happened since!
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In your case, was it just a restart? Because mine literally powers off It doesn't reboot again. It shuts down in the middle of the night and I wouldn't know until I wake up when using my phone to figure out it won't turn on. I almost missed work on several occasions because of this lol
thepersona said:
In your case, was it just a restart? Because mine literally powers off It doesn't reboot again. It shuts down in the middle of the night and I wouldn't know until I wake up when using my phone to figure out it won't turn on. I almost missed work on several occasions because of this lol
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Yeah I was lucky and it was only once a week which was tolerable!
Something is definitely not right, hopefully is not a dodgy app but that would be preferable than something unfixable.
Ok guys you are missing my point and question. I DO NOT have the random reboots most have, but I have other issues that no one seem to have. Example, I listen to Spotify over night, I fall asleep to music, but 2 days ago it would randomly pause. At first I thought it was do not disturb that I just turned on, on my watch. It was not. Then I thought I may have been hitting my watch, I took it off and it still paused. I rebooted my phone and it's been fine since, no random pauses. Another example is, I play a game but I have the game dashboard turned off, but there times where the icon will pop up in the lower right. When I go into the settings for it, it shows it's off. When I go back to the game the icon is gone for a few minutes then it reappears. The only way for me to get it to stop showing for a few days is to reboot my phone.
I know you shouldn't have to reboot your phone every few days, and by few I mean sometimes it's 3-4 times a week. That tells me something is wrong.
Are you on the November or December update?
If November, I would try the December one.
Rooted or not rooted?
Either way, I would try a factory refresh and don't restore your apps from backup. Manually install only your most critical apps and see if you have the problem. Even better would be not install any additional apps at all and see if the problem happens. If it doesn't happen, install another small group of your most important apps and test again for long enough. Etc.
If you try thre update and/or factory reset, you could try restoring your cloud backup as normal and see if you have any problems still, but if you do, be prepared to factory reset and try like I mentioned in the above paragraph.
Until you can narrow down if the phone has this problem on the December update before you even change settings and add your favorite apps, then you won't know if it's the phone itself (possibly hardware problem), an app you have installed, a problem particular to a combination of factors including if you're on the November update, or what.
Good luck! Please let us know what happens.
I can tell you that until I updated to the December update I had the kinds of issues you had, where my P6P would malfunction (scrolling, just freezing) and I had to reboot the device. That was the first 6 weeks of using it. But when I updated to the December build, the issues for the most part went away. Hopefully you are on November and can update to December or wait until the January update drops. But I can say that I almost considered returning the phone due to the bugs until the December update resolved everything and it was like a new phone!
Good luck.
darbylonia said:
I can tell you that until I updated to the December update I had the kinds of issues you had, where my P6P would malfunction (scrolling, just freezing) and I had to reboot the device. That was the first 6 weeks of using it. But when I updated to the December build, the issues for the most part went away. Hopefully you are on November and can update to December or wait until the January update drops. But I can say that I almost considered returning the phone due to the bugs until the December update resolved everything and it was like a new phone!
Good luck.
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Awesome!!! This is the kind of news I like to hear..... Just waiting for att to send it through. I checked this morning as my work Verizon Samsung phone got an update.