All of a sudden the step count shown on moto 360 is going crazy. Yesterday for example it at time 1 it showed 100 steps, at time 2 it showed 3,000 steps, and then the third time it was back into the 100's. Today it did the same thing but not as big of a jump. It went from 367 to 97. Anybody else having a similar problem?
the_main_app said:
All of a sudden the step count shown on moto 360 is going crazy. Yesterday for example it at time 1 it showed 100 steps, at time 2 it showed 3,000 steps, and then the third time it was back into the 100's. Today it did the same thing but not as big of a jump. It went from 367 to 97. Anybody else having a similar problem?
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Having this exact problem this week, however mine always resets to 0 for the previous day and stays like that, even though before I go to sleep it'll show around 9000, which is fairly accurate.
Really weird, hope it's sorted soon!
I've been seeing a huge fluctuation in step count when I wear it while doing situps. The fluctuations have ranged from ~5k to 100k. I see "normal" counts while doing other exercises and activities. Weird.
I've tried resetting the watch, but still see it. This started happening after the last firmware update.
Related
I went out and bought my watch when it first came out from best buy, and I have noticed some weird things going on with it. I have searched around for some other having the same problems but have not had much luck. I thought maybe someone would have the same things going on with their watch.
The first one is kind of strange. When I hit "Restart" in the settings, it actually turns off my watch and when I hit "Power Off", it restarts my watch. They are reversed. Has anybody else noticed this? It's not a problem, just something weird.
The second thing has to do with fitness tracking. I just got back from a 2 hour bike ride, and the 360 told me I was inactive for 100% of the day. Is there something I can do or a better way of tracking my heart rate throughout the day or could it just have been a glitch? I guess I really do not understand how that whole part of the watch tracks daily movements/health.
Other than that I am enjoying the watch!
So I just got my Moto 360 today - its actually a Christmas gift but I snuck it out of the box while my wife was away and decided to play around with it a bit. After charging it fully, I dove in and installed all the apps on my phone, connected and completed the setup without a hitch.
However, whenever I try to check my heartrate I get a message telling me to try adjusting the band and rechecking. Done it many times now including both wrists top and underside to no avail. Still keep getting the same message. So, I took it off and looked at the underside while I was asking it to check my HR and no lights or anything. Not sure if I should be seeing any lights but they show up as a green glow in all the pictures I've seen. I have restarted it twice and done a reset.
So, any ideas? Is it defective? Got t at best buy so I can hopefully take it back... Just have to explain to my elf... um, wife why.
Thanks,
David
DaveTN said:
Not sure if I should be seeing any lights but they show up as a green glow in all the pictures I've seen. I have restarted it twice and done a reset.
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Yeah mine lights up underneath. A green light i think.
The heart rate is really flaky though and doesnt always work for me. The Google Fit one seems to work better than the Moto Body one. Either way, it should light up.
DaveTN said:
So I just got my Moto 360 today - its actually a Christmas gift but I snuck it out of the box while my wife was away and decided to play around with it a bit. After charging it fully, I dove in and installed all the apps on my phone, connected and completed the setup without a hitch.
However, whenever I try to check my heartrate I get a message telling me to try adjusting the band and rechecking. Done it many times now including both wrists top and underside to no avail. Still keep getting the same message. So, I took it off and looked at the underside while I was asking it to check my HR and no lights or anything. Not sure if I should be seeing any lights but they show up as a green glow in all the pictures I've seen. I have restarted it twice and done a reset.
So, any ideas? Is it defective? Got t at best buy so I can hopefully take it back... Just have to explain to my elf... um, wife why.
Thanks,
David
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I'm having the exact same problem. I got mine yesterday as well. The watch was working fine and then just refused to check my heart rate. It's showing a "Tighten band and try again" message. It's been more than twelve hours since it started happening and it's still showing that message whenever I try to check my heart rate. Does anyone know why this is happening?
Try the Google Fit app rather than the Moto one (or vice versa). Does it give same error? Mine only works reliably with the Google app.
Well, It has mysteriously started working. Sporadic at first but now on a more regular basis. My guess is a loose connection so its going back to BestBuy for an exchange.
It does in fact light up green when it is working.
Thanks to those who offered help and suggestions.
David
DaveTN said:
Well, It has mysteriously started working. Sporadic at first but now on a more regular basis. My guess is a loose connection so its going back to BestBuy for an exchange.
It does in fact light up green when it is working.
Thanks to those who offered help and suggestions.
David
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I read somewhere that the watch is only 100% operational when someone doesn't snoop and open Christmas presents early.
Mini-Necro!
Im having terrible trouble getting a reading from this. Its only worked 3 times out of maybe 30 attempts. Light comes on fine but it fails to read. As a very pale guy I was wondering is this a factor, does it read bloodflow in your capillaries or how does an optical heart rate meter actually measure bpm?
When i try to start the watch, it seems to get to the watch face, but when i hit the settings, it seems to shutdown, and the only thing i can do is put back on the cradle. If i leave on the cradle it seems to work fine. What i don't understand is i have two of the same watch one black one silver, and the silver works flawless. I am wondering if i have to clear cache, or how do i collect a log of whats happening. I've tried factory reset. uninstalling aw app, nothing seems to work. Any advice is appreciated.
Thanks
I am getting same thing for last couple updates. Don't even use watch anymore Cuz it just shuts off randomly. Tried clearing everything and reinstalling, etc. No luck so far.
Same thing here, but mine shuts down during my run when I listen music off of it, around 75-80% battery, but works fine when I use it normally, without connected Bluetooth headphones
I've been getting random shutdowns for the last few months.
Sometimes I feel like it's triggered by lots of vibrating on the watch, but no correlation to battery level, most of the time it's in the 60% percentage.
I've done a factory reset and deleted and uninstalled and reinstalled android wear on the phone several times, and it always fixes it temporarily...
Sounds epidemic.
How hard was it to get a replacement?
Anybody able to find a fix? TIA
Same problem. At first I figured it was a but that came with an update and would get fixed on the next one. I stopped wearing it for a while. Now, months later, still doing it.
I got the 360 the first day it was available. I'm thinking that I'm probably out of warranty now. Should have placed a complaint when it first happened.
Has anyone found a resolution?
MarkCoburn said:
Same problem. At first I figured it was a but that came with an update and would get fixed on the next one. I stopped wearing it for a while. Now, months later, still doing it.
I got the 360 the first day it was available. I'm thinking that I'm probably out of warranty now. Should have placed a complaint when it first happened.
Has anyone found a resolution?
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My experience is nearly identical to yours. Bought my Moto 360 on release day, it started having problems about 9 months shutting down. I factory reset, removed apps, eventually upgraded to a different phone, all the problems continued.
When I finally called Moto support, my warranty had expired, but they told me for $100 they'd replace it. I did that and just got my replacement, and I must say it's Awesome. I forgot what it was like to have a smart watch that lasts 18 hours and never shuts down regardless of how much I use it!
So, $100... you can buy a new or refurb Moto 360 for that online, so maybe it's not worth it. It's still a great smart watch IMO though. At this point I feel no need to upgrade to 2nd gen.
For the defects, this appears to be a widespread problem for Moto 360 1st gen. Best of luck to you.
still any solution
Did anyone find solution to this?
I've the same problem. In fact, it won't restart until I put if back in the cradle. On top of that, I no longer get any messaging/email notifications.
Well, about 16 months in to my replacement and it started happening again... OG Moto 360, just like the original. I suppose it's time to upgrade. Still, 16 months for $100 outdated technology smart watch worn every day isn't terrible.
I had the same issue, would randomly shut down and whenever I tried to open an app or settings it would just die. It was the battery, i found a replacement battery on ebay for around $25 replaced it and now it's working as expected.
Rick Butts said:
I had the same issue, would randomly shut down and whenever I tried to open an app or settings it would just die. It was the battery, i found a replacement battery on ebay for around $25 replaced it and now it's working as expected.
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Wow, seriously?! I just looked, and sure enough the batteries are all over eBay. How difficult was it to replace?
not too hard to replace... Check out the instructions on YouTube... Took me about 15 minutes
My watch has entered a weird state. Probably after an update but I haven't noticed anything.
While off charger, it just tries to restart all the time. The screen is black and every 10 seconds it does once or twice a short vibration. In one case I noticed it went further with the boot up sequence and occasionally I can see bootloader / fastboot there (dark screen, small colorful text, debug info). This is happening until the battery dies off.
When I put it on charger, it usually starts booting up. It often goes up to the "Installing apps 1 of 20" screen. Very often it restarts itself during this phase but sometimes it goes beyond that and the watch actually starts. I can see the charging indicator and change it colors with swipe.
If removed from the charger, it immediately dies
What's weird that after a while, the charging indicator disappears and is replaced with the actual Android Wear interface I can interact with. I tried to go to settings and hit reset, but it just restarts the watch. Doesn't do the reset.
Usually the longer the watch sits in the charger, the worse the behavior is (ie it's just constantly restarting after a while). I get the best results when I let the battery die and then put it on the charger.
Also the watch is really really warm the whole time.
To me it seems like a software problem. If it was a phone, I'd just invoke factory reset somehow, over the cable or through boot menu. Is there a trick how to do it with the watch as well? Are there any stores with required equipment? I really don't want to send it back.
Same here mate, did you eventually solve it?? How? I really don't want to return it..
nicofit said:
Same here mate, did you eventually solve it?? How? I really don't want to return it..
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I did not. I used my warranty and sent it back to Motorola. I have a new watch now.
I understand that you don't want to return it. The process was extremely long, painful and annoying. They decided that I'm entitled to get a new watch pretty quickly and sent me a coupon for a new one. I never got that coupon. I spent lots of time calling Motorola trying to find out what was going on and it took a couple of weeks before they found where the mistake was. When they finally sent me the coupon, it was only for the base watch, it did not cover the metal band and the special bezel that my original watch had. So more calls and e-mails to Motorola followed...
Anyway, I know this is the last thing you want to hear but the sooner you accept that your watch is just broken, the sooner you'll get a new one I wish you more luck than I had.
tobice said:
I did not. I used my warranty and sent it back to Motorola. I have a new watch now.
I understand that you don't want to return it. The process was extremely long, painful and annoying. They decided that I'm entitled to get a new watch pretty quickly and sent me a coupon for a new one. I never got that coupon. I spent lots of time calling Motorola trying to find out what was going on and it took a couple of weeks before they found where the mistake was. When they finally sent me the coupon, it was only for the base watch, it did not cover the metal band and the special bezel that my original watch had. So more calls and e-mails to Motorola followed...
Anyway, I know this is the last thing you want to hear but the sooner you accept that your watch is just broken, the sooner you'll get a new one I wish you more luck than I had.
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You're right, not what I wanted to read... I turned it off now, with the silly hope to wake up tomorrow and see it working again. While leaving it on the charger it became way too warm.
The worst is that this is my wife's watch, and she is even less patient than I am
Damn
Hello,
I have the almost the same issue. Last Friday my watch died randomly when I walked home from work. The screen went black, flashed a bit in different colors and then died. Haven't been able to turn it on since. When I try to charge it, it keeps getting stuck in a reboot loop. I can't do nothing...super annoying. It's been 10 months for me since I bought it but I guess that's out of these "6 months warranty" that then give. Crazy, only 6 months!
Same issue
Does soneone has a solition so far?
wjhessels said:
Does soneone has a solition so far?
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have you tried getting it on to bootloader whilst on the charger just hold the power button down mine does it sometimes but it boots eventualy
Everything is in the title. I got a count of 10 140 on the watch but, in the Health app, my count is at 14 300 steps. I read, on other forums that it was because the app still count your steps with the phone sensor, even if you're not wearing the watch.
In my case, it shouldn't matter since I wore both, the phone and the watch for the entire day. There should be no difference between the two. Before I return the watch to the seller, is there a solution to this problem?
I also till this day did not find a solution. I have the exact same problem. Problem is cused by Huawei Health app, every just slight movement of a phone is considered as a step and than summed up with watch counted steps. Stupid as f..k
NandoKerry said:
I also till this day did not find a solution. I have the exact same problem. Problem is cused by Huawei Health app, every just slight movement of a phone is considered as a step and than summed up with watch counted steps. Stupid as f..k
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Absolutely true. The step count is highly inaccurate. Every little move of the hand (if you're using a Huawei Watch) or the slightest step would be counted as 1 step. I'd say it has a ~ 40 % error rate and I don't think I would be exaggerating.