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I have a couple of POP3 accounts on my O2 XDAIIs. I used to be able to download my email from ISP without problems.
Lately, when there is any email waiting, it will connect and try to download and pop up the following message "Messages cannot be downloaded to your mobile device. Make sure you are connected and that your e-mail account settings are correct. Then, try to download messages again."
The other POP3 accounts work fine, even with the same ISP, and this POP3 account used to work when I first got the unit. The POP3 account in question works fine from my Treo using the same SIM card (I have Cingular).
I searched all over the web and forums, I see many have the problem and some have not been able to resolve it. I tried:
1) Soft and Hard Reset
2) Deleting and reentering the account
3) Used the Sprite Mail cleanup utility (which basically cleans all emails and attachments)
4) Tried a registry key that had worked for some: HKEY_LOCAL_MACHINE\Software\Microsoft\Inbox, create new DWORD ForceOffSSL and give it a value of 1.
5) Checked with my ISP – they could not see any problem with the account and works with anything else but my O2 XDA IIs.
6) I tried the Flemail 2006 program (formerly WebIS) and it worled for email. But the program is so buggy and slow that I had to delete it. This tells me the problem is with the native pocket outlook.
If there is NO email, it will connect, check and disconnect with no error.
There is a timeout somewhere. The other accounts can connect and download without problems.
Has anybody else had this problem and does anybody have any suggestions?
:evil:
No one else has had this problem? Any suggestions?
I know it is device specific as it works on the same GSM account on a Treo.
PPC6700 with same problem
I just purchased the PPC 6700 and I love the device itself, but I have had many problems with it after owning it for only 4 days.
1. Sprint failed to let me know that my phone had to be updated. Thanks! I only found out about this update after 1 hour of phone tech support trying to find out why my phone randomly went into flight mode. What a pain in the ***.
2. I have my own servers and cannot download my mail from them or my home isp. Sprint by the way repeatedly told me this must be an issue with you server. I told him after being on the phone for 3 hours (I could tell he wasn't happy) "You must be right! Microsoft has always developed software much more then anything ever put out in the Unix world".
So the only help I guess I can offer to you is "Yes, I have the same problem with the native outlook that comes with WM5.0
likegadgets said:
No one else has had this problem? Any suggestions?
I know it is device specific as it works on the same GSM account on a Treo.
Click to expand...
Click to collapse
Whenever I see this (and I see it a alot) on mt XDA IIs, I just select Accounts|Clear <account>
If it doesnt work immediately then I restart the Outlook Inbox app and/or disconnect/reconnect.
Been through searching registry/deleting this & that database file / re/installing accounts. Havent had to do that for ages.
I access 5-6 pop accounts from various servers, several are my wife's. My bet is that it has something to do with whether the current status of the emails downloaded in your device matches the server etc - due to the function that you can delete the emails from the server by downloading, deleting and then deleting from the 'deleted items' folder and re-sycning
HTH
ME TOO! Any resolution??
I am having the SAME EXACT PROBLEM with my new 6700...did you ever find a resolution?
THanks,
I am having the same problem on a Hermes / TyTN.
My first TyTN was fine. I have 3 email accounts. 1 uses SSL and the other 2 don't. There were no problems using either account.
Having replaced my 1st TyTN with a new one (due to poor wifi on first device) I now get the message 'Messages cannot be downloaded to your mobile device. Make sure you are connected and that your e-mail account settings are correct. Then, try to download messages again'.
The only solution is to use the ForceOffSSL setting for my 2 none-SSL POP3 accounts. Then I have to reboot the TyTN without the ForceOffSSL settings to use my SSL POP3 account.
Continually changing the ForceOffSSL setting and rebooting is annoying, so for the time being I'm using nPOP email client for my non-SSL accounts.
getting an email timed out on cingular 8525
I am getting the same message 'Messages cannot be downloaded to your mobile device. Make sure you are connected and that your e-mail account settings are correct. Then, try to download messages again'. I am having the same problem intermittently with Htc Tytn with a pop account yahoo. I seem to connect without a problem on the internet but i do get this error intermittently. any solution?
Same here ... cannot send mail via OptOnline Account
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OK...I got a resolution to this last night on the Cingular forum.
Quick answer is that OOL's SMTP Server is locked down. I needed to change the outgoing server to Cingular's (CWMX.com).
Thanks to anyone who took the time to click-in on this thread.
Happy New Year, all!
-pvs
===================
Hi all, OK, this marks my first post on this board. I've been a lurker for a few months, and have settled into a Cingular 8525 as my first Pocket PC Phone.
I noticed a few days ago that I could not send mail via my OptOnline Account, unless I was using WiFi or the 8525 was tethered to my home PC via ActiveSync. I was thnking all along that it was probably due to some piece of third party software that I installed over the past few weeks (a hearty thanks to all on these forums who develop and/or market their wonderful wares, btw).
But today, for a lack of anything else to do, I hard reset and tried simply setting up that one account to try my machine out in its pure form. Lo and behold, I still get the same error, 'Messages cannot be downloaded to your mobile device. Make sure you are connected and that your e-mail account settings are correct. Then, try to download messages again.'
As a matter of fact, it seems this message itself is in error, since it happens when I try to SEND a message, not when I try to receive them. I have even received emails in this account at the same time this error message appears, but at any rate, messages in my outbox do not get sent.
As far as I can tell, all the settings are correct. I have played with them, and tried all the permutations I can think of, but this baby will not send mail via this account. My XpressMail and Hotmail accounts work fine, both sending and receiving, and I can browse the web fine via My ISP or WiFi.
I have spent a lot of time searching the web for an answer to this problem, but it seems it's been quite prevalent with WM5.0 devices for well over a year, and still does not have an answer.
So ... my first post ... which should have been a thank you all, and Happy New Year, has turned into a request for the talents of you folk who know so much more than I regarding these devices.
Can anyone please lend a hand? Also ... is it "legal" to cross-post this message onto other forums on this board?
Thanks so much to anyone who can provide a solution.
-Paul Slabowski (a.k.a. pvs)
I got it working
Like others in this thread I was getting the "unable to download messages to device" error when sending. My solution is:
Try leaving the 'domain' field blank.
It's on the Server Information page, and also on the Outgoing Settings if you 'Use separate settings' for your outgoing server.
Hope this helps you.
Rich
Domian Blank
My Domain is blank and frankly im just getting very agrivated by this. Does anybody eles have other advice to give towards this "cannot download message"?
I've got WM6, I've tried clearing and deleting the account, soft resetting the phone, making sure the domain field is empty, etc. It still gives this error for my POP account while my IMAP account is fine. Anyone find a solution?
Yes, deleting the domain really works in some cases (f.e. Gmail), but the same error occurs in my other account although I delete the domain. And funny thing is that it occurs only when there are some emails in outbox, receiving emails seems to work normnally :S
I'm still encountering this problem after trying everything on this post...
any other ideas?
Just had the same problem tonight. My mail server recently changed IP addresses, so I suspect DNS issues were the cause of my problem. I tried using the new IP address in place of the host name, but that didn't work for me. The account settings didn't seem fixable. Deleting the email account entirely and adding it back did the trick.
Since upgrading to WM6 on my Dash, I could no longer use the Blackberry Client so I started using mobipush.
Anyway it was working great and emails would literally be instant when coming in until maybe last Sunday and now I cannot receive emails during the auto syncs. I can send just fine which is strange.
Active Sync on my phone even says synchronizing and may show items its syncing but nothing comes through. I've contacted them several times with no response.
I'm wondering if anyone else has experience with this service and any troubleshooting suggestions. I’m using their Gmail IMAP service btw. I've rebooted and even deleted/added the account back on their servers.
Hey all,
I'm having an issue with my phone not pulling new e-mails when it's supposed to. I have my tilt2 set up to send/receive every 10 minutes. Sometimes this works, but a lot of the time it won't update unless I bring my phone out of sleep and perform a task that pulls data, then it updates. I also noticed that when I clicked on my inbox recently it said "connecting..." on the bottom and updated my inbox with all of the emails I received in the past 4 hours. I'm using SBCGlobal for my email isp. Here's the settings that I'm using (note that these are what's recommended for proper connections)
Incoming mail server: imap.mail.yahoo.com
Account type: IMAP4
Username: [email protected]
Outgoing mail server: smtp.mobile.yahoo.com
Outgoing server requires authentication: Checked
Use the same user name and password for sending e-mail: Checked
Require SSL for Incoming e-mail: Unchecked
Require SSL for Outgoing e-mail: Unchecked
Network connection: The Internet
I've tried using Seven for Pushmail but I had an issue with it not staying connection 24/7 so it seems that I ran into a similar issue as I am having here. Other people that use sbcglobal and these settings claim that it works for them. I really don't have any other e-mail addresses that receive e-mails often enough for me to check, and I'm sure as soon as I started manually testing those they'll work.
I receive a lot of updates that affect my daily routines by e-mail so this is rather troublesome. Does anyone know of a fix for this, or if by chance it's actually an issue with my email isp?
Anyone else experiencing this or have a fix?
I have the exact same problem... Belgian network and using IMAP mail settings.. Sometimes it updates, sometimes it doesn't...
/bump
Has anyone found a solution to this or perhaps know why it's happening? It's really annoying having to manually update e-mails and receive 2 hours worth when it's set to auto-update every 10 minutes.
Hi Guys,
Im having e-mail problems with my desire.
I have 4 accounts,
Gmail
Hotmail friends
Work
Hotmail personal.
the first 3 all work fine, but the 4th one, hotmail personal doesnt work.
Entered all the correct e-mails, changed the settings so it only downloads last 30 days, and nothing comes through, then change to download last 60 e-mails and it downloads emails from 2003 (first ever emails)
Why would this happen?
Any help would be helpful.
Thanks
I know this probably applies to a very narrow audience to begin with, but is anyone else having issues getting emails pushed to their phone/K9 Mail from GoDaddy hosted imap accounts? I've used K9 for my work email account for over a year now and never had any issues, emails would get pushed to my phone almost immediately after being received on our GoDaddy hosted imap account. However, about a week or so ago, I noticed that I would get Outlook desktop notifications well before I would get the same email pushed to my phone. After observing this behavior for the past week and testing a few things out, I've narrowed it down to either the way K9 Mail interacts with GoDaddy's mail servers, or GoDaddy's mail servers themselves.
On my phone, I set up two imap accounts in K9, one a gmail imap account and the other my work imap account (hosted by GoDaddy). I sent a single email addressed to both the gmail account and the work account and every single time I did this test, the email would be pushed to the gmail account almost immediately, whereas it would take at least 15 minutes for the same email to be pushed to my work account. This happens on both wifi and 3G/4G, which rules out network configurations as being the root cause of the problem.
As much as I would like a solution to this problem, I'm more curious as to whether anyone else has noticed this problem, and if so, they can perform the same test described above to see if they get the same result.
solution
AwkwardBarnacle said:
I know this probably applies to a very narrow audience to begin with, but is anyone else having issues getting emails pushed to their phone/K9 Mail from GoDaddy hosted imap accounts? I've used K9 for my work email account for over a year now and never had any issues, emails would get pushed to my phone almost immediately after being received on our GoDaddy hosted imap account. However, about a week or so ago, I noticed that I would get Outlook desktop notifications well before I would get the same email pushed to my phone. After observing this behavior for the past week and testing a few things out, I've narrowed it down to either the way K9 Mail interacts with GoDaddy's mail servers, or GoDaddy's mail servers themselves.
On my phone, I set up two imap accounts in K9, one a gmail imap account and the other my work imap account (hosted by GoDaddy). I sent a single email addressed to both the gmail account and the work account and every single time I did this test, the email would be pushed to the gmail account almost immediately, whereas it would take at least 15 minutes for the same email to be pushed to my work account. This happens on both wifi and 3G/4G, which rules out network configurations as being the root cause of the problem.
As much as I would like a solution to this problem, I'm more curious as to whether anyone else has noticed this problem, and if so, they can perform the same test described above to see if they get the same result.
Click to expand...
Click to collapse
I had the same problem and had to upgrade my app. Made by the same people who made k9, there's an app called kaiten. That worked like a champ. Hope that helps! I had to switch for my email coming from my graphic design business.
Thanks for the reply. I've tried out several apps that include push support, including Kaiten, with the same results. The problem is either with K9 and the way it works with GoDaddy's email servers, or GoDaddy itself. I'm sure there's 0 chance of finding out which one since both can just blame it on the other.
Solution
Just wanted to follow up and not leave this thread hanging in case someone else runs into this issue, but the problem has been pinpointed and resolved. It turns out that when when you set the incoming server to imap.secureserver.net for GoDaddy-hosted email accounts, there are a total of four physical mail servers available and you are randomly assigned to one of them for access when you establish your imap connection. Two of the servers support imap idle ("push" email) and two do not, which is why sometimes push email works and other times it does not. It depends one which server you end up at when establishing the connection. To remedy this problem, instead of setting the incoming server to imap.secureserver.net, which will land you at one of the four GoDaddy mail servers, enter one of the two mail server IPs that DO support imap idle: 72.167.82.19 and 97.74.135.193
One thing to keep in mind is that on the off chance that the IPs for GoDaddy email servers change, you will obviously not be able to establish a connection and will need to reconfigure your email settings with the correct server address.
Full credit to Ashley Willis for finding the root cause and providing the solution, and Bernhard Redl for troubleshooting the issue as well, both of whom are devs for the K9 mail app.
AwkwardBarnacle said:
Just wanted to follow up and not leave this thread hanging in case someone else runs into this issue, but the problem has been pinpointed and resolved. It turns out that when when you set the incoming server to imap.secureserver.net for GoDaddy-hosted email accounts, there are a total of four physical mail servers available and you are randomly assigned to one of them for access when you establish your imap connection. Two of the servers support imap idle ("push" email) and two do not, which is why sometimes push email works and other times it does not. It depends one which server you end up at when establishing the connection. To remedy this problem, instead of setting the incoming server to imap.secureserver.net, which will land you at one of the four GoDaddy mail servers, enter one of the two mail server IPs that DO support imap idle: 72.167.82.19 and 97.74.135.193
One thing to keep in mind is that on the off chance that the IPs for GoDaddy email servers change, you will obviously not be able to establish a connection and will need to reconfigure your email settings with the correct server address.
Full credit to Ashley Willis for finding the root cause and providing the solution, and Bernhard Redl for troubleshooting the issue as well, both of whom are devs for the K9 mail app.
Click to expand...
Click to collapse
Thank you for this as i have been searching high and low for a solution
so my company is hosting on godaddy and i got an email account with them i need for business, can you confirm this is still working? I will make the changes in my settings now and check to see if it works, what are your other settings?
I dont want to set my phone to check at set intervals every 1 minute is too much but what i need (ie push) but even every 15 minutes is too burdensome.
Would you mine running me through the settings for your phone?
btw im using the full paid version of aqua mail just recently and if there is a better app i can just refund this one and get another that will work. thanks
---UPDATE---
I tried editing my settings the first IP 72.167.82.19 would not take saying something about an incoming server error, the second one (97.74.135.193) did work but I am not receiving my emails until the 15 minute interval, Has anyone found a solution to this yet? or switching email providers is only way?
I've been using the 97.74.135.193 address for a nice long while now so I can't comment on whether or not the 72.167.82.19 is working still. It's possible GoDaddy has changed that mail server's address. After having used this "solution" for almost a year now, I can say that it works most of the time as far as pushing emails immediately to my phone as soon as they hit the mail server. What I've noticed is that when I'm on 3G, it will work as it should all the time, but sometimes when I get back to work and connect to the office wifi, my emails will only arrive at the set polling intervals.
My settings are as follows:
Incoming Mail
Username: user@domain.com
Pass: ************
IMAP Server: 97.74.135.193
Security: SSL (always)
Authentication: Plain
Port: 993
Auto-detect IMAP namespace: (checked)
Show only subscribed folders: (unchecked)
Use compression on network: (all three checked)
Outgoing Mail
SMTP server: smtpout.secureserver.net
Security: SSL (always)
Port: 465
Require sign-in: (checked)
Authentication: Automatic
Username: user@domain.com
Password: ********
AwkwardBarnacle said:
I've been using the 97.74.135.193 address for a nice long while now so I can't comment on whether or not the 72.167.82.19 is working still. It's possible GoDaddy has changed that mail server's address. After having used this "solution" for almost a year now, I can say that it works most of the time as far as pushing emails immediately to my phone as soon as they hit the mail server. What I've noticed is that when I'm on 3G, it will work as it should all the time, but sometimes when I get back to work and connect to the office wifi, my emails will only arrive at the set polling intervals.
My settings are as follows:
Incoming Mail
Username: user@domain.com
Pass: ************
IMAP Server: 97.74.135.193
Security: SSL (always)
Authentication: Plain
Port: 993
Auto-detect IMAP namespace: (checked)
Show only subscribed folders: (unchecked)
Use compression on network: (all three checked)
Outgoing Mail
SMTP server: smtpout.secureserver.net
Security: SSL (always)
Port: 465
Require sign-in: (checked)
Authentication: Automatic
Username: user@domain.com
Password: ********
Click to expand...
Click to collapse
Thank you for this, I am on my way off the work so ill have to check the actual settings again at lunch but so far with the same server, im not getting push, still taking 15 or 30 minutes to receive even though i have check intervals at 15 minutes.
Should i be talking to aqua mail or godaddy or both?
this is boggling my mind.
I hear ya, it sucks and it's frustrating. Like I mentioned before, I'm using the 97.74.135.193 address right now at work and I can tell my emails are being pushed correctly because I'm receiving them within a minute of the "sent" time stamp and well before the email is picked up on Outlook on my desktop.
I haven't used aqua mail before, so I couldn't tell you how to get in touch with some support staff. I can tell you it was a hassle to get in touch with the K-9 devs and ended up taking a month or two and multiple emails before I got a response. Best of luck trying to get an answer from GoDaddy. I tried calling support with zero luck and started making some noise in the forums about it (http://support.godaddy.com/groups/email/forum/topic/imap-email-not-being-pushed-to-phones/) with no luck. Ultimately, GoDaddy says they don't support IMAP Push/Idle function, even though it had worked consistently for about a year and now only works intermittently. Let me know if you have further success or find something new that works.
AwkwardBarnacle said:
I hear ya, it sucks and it's frustrating. Like I mentioned before, I'm using the 97.74.135.193 address right now at work and I can tell my emails are being pushed correctly because I'm receiving them within a minute of the "sent" time stamp and well before the email is picked up on Outlook on my desktop.
I haven't used aqua mail before, so I couldn't tell you how to get in touch with some support staff. I can tell you it was a hassle to get in touch with the K-9 devs and ended up taking a month or two and multiple emails before I got a response. Best of luck trying to get an answer from GoDaddy. I tried calling support with zero luck and started making some noise in the forums about it (http://support.godaddy.com/groups/email/forum/topic/imap-email-not-being-pushed-to-phones/) with no luck. Ultimately, GoDaddy says they don't support IMAP Push/Idle function, even though it had worked consistently for about a year and now only works intermittently. Let me know if you have further success or find something new that works.
Click to expand...
Click to collapse
so you are using the paid version of the K-9 email app correct?
I will give that a try because aquamail is not working like that, i am receiving emails when my app checks in 15 minute intervals, but i dont want the phone to keep checking like that
UPDATE**************
EVeryone use Kaiten, i wasted money on Aquamail, doesnt work properly, Kaiten just pushed, will try again and report throughout next couple days, but first email pushed right away!
I am so happy, thank you AwkwardBarnacle for all your help!
I'm currently using the free version of K-9 Mail (https://play.google.com/store/apps/details?id=com.fsck.k9&hl=en), which is without a doubt the best mail app I've come across. I've used several different hosts on this app and the only one that doesn't always push mail as it should is GoDaddy. I would definitely recommend trying it out. The link up there is for the marketplace app, but you can download the newest updates from the developers' page: https://code.google.com/p/k9mail/downloads/list
I'm currently using 4.508 and it's totally stable. Haven't run across any problems yet.
AwkwardBarnacle said:
I'm currently using the free version of K-9 Mail (https://play.google.com/store/apps/details?id=com.fsck.k9&hl=en), which is without a doubt the best mail app I've come across. I've used several different hosts on this app and the only one that doesn't always push mail as it should is GoDaddy. I would definitely recommend trying it out. The link up there is for the marketplace app, but you can download the newest updates from the developers' page: https://code.google.com/p/k9mail/downloads/list
I'm currently using 4.508 and it's totally stable. Haven't run across any problems yet.
Click to expand...
Click to collapse
Interesting, for me, both k-9 and aquamail did not work for godaddy push email, but kaiten seems to be working "eventhough godaddy doesnt support" I dont know what is right anymore, but all i know is i press the button on my computer and send a test email from my gmail account and i hear my phone beep before i lift my phone off my mouse (well within 2-4 seconds.) Aquamail and k-9 were not able to do it. maybe i wasnt getting the settings right for k-9, but i definitely didnt have to do anything with kaiten, worked immediately. Plus the UI for kaiten is much cleaner than K-9 and aquamail is just awful and hard to read.
**UPDATE***
k-9 does work with the server as awkwardbarnacle suggested, it was not working before when i was using the imap.secureserver.net that is listed in godaddy support and what they recommend over the phone.
aquamail is confirmed to NOT work however, even with the new server configuration. so its up to user preference. between kaiten and k-9, both work.