i have bricked my phone want turn on at all i tried all htc button configurations and nothing at all .... my phone was s-off bootloader unlocked but i send back for warranty and guess what htc gave me new phone instead
How did you brick it?
i just play whit terminal in twrp and just type some commend wrong and after reboot my phone won't turn on at all
drut said:
i just play whit terminal in twrp and just type some commend wrong and after reboot my phone won't turn on at all
Click to expand...
Click to collapse
this is my problem,help please
just do what i did contact htc support team and told them that your phone won't turn on after ota update and that u tried everything all buttons charge all night and nothing happen they will take your phone for repair but because they can't solve problem most probably they will give u new phone that what happens whit mine
Only thing because I got new phone I lose s-off
drut said:
Only thing because I got new phone I lose s-off
Click to expand...
Click to collapse
You are worried about losing s-off on a non working phone instead of getting a s-on device that actually works again !?
Never seen that before !
No not at all I got new phone and is s-on I m happy about that....my old was sunshine s-off so I have paid 25$ and now I have pay again if firewater does not work
drut said:
i just play whit terminal in twrp and just type some commend wrong and after reboot my phone won't turn on at all
Click to expand...
Click to collapse
So you lied and claimed a warranty replacement for irresponsible actions that you performed while modding the phone. That is immoral and fraud.
Phones aren't for "playing" with, and it sounds like you were doing things without the proper knowledge; or at least not taking the proper care. If you are going to experiment and play around, you need to take responsibility for your actions and be prepared to replace or repair the phone with your own money. If you aren't willing to take that responsibility, don't mod the phone.
If there is any wonder why phone manufacturers lock bootloaders, s-on etc. in the first place; its due to irresponsible actions like this.
---------- Post added at 10:20 AM ---------- Previous post was at 10:15 AM ----------
suhuf said:
this is my problem,help please
Click to expand...
Click to collapse
It unlikely that you did the exact same thing as the OP; and he didn't clearly state what he did anyway. Don't be lazy and just jump on another person's thread and say "me too". The details of your condition and what you did are almost always going to be different than the "other guy".
You need to state the exact details of what you did, otherwise its impossible for anyone to help you, and you won't get any response here.
Yes I did but that might help to someone who have problem with qhsusb_bulk I heard lot people did not mod them phones and phone stop working as well so this just message to everyone who is afraid sending phone for repair if u don't like do not read and do not told me what's right or what's wrong cheers
drut said:
Yes I did but that might help to someone who have problem with qhsusb_bulk I heard lot people did not mod them phones and phone stop working as well so this just message to everyone who is afraid sending phone for repair
Click to expand...
Click to collapse
Obviously, if a phone is not modded and stops working within the warranty period, its eligible for repair. There is no particularly useful information in your posts.
drut said:
if u don't like do not read and do not told me what's right or what's wrong cheers
Click to expand...
Click to collapse
This is an open forum, and all are entitled to post their opinions as long as they stay within forum rules. "If u don't like do not read" goes both ways.
drut said:
Yes I did but that might help to someone who have problem with qhsusb_bulk I heard lot people did not mod them phones and phone stop working as well so this just message to everyone who is afraid sending phone for repair if u don't like do not read and do not told me what's right or what's wrong cheers
Click to expand...
Click to collapse
It isn't merely a matter of right or wrong, though it is certainly that as well. Every time someone pulls a stunt like this, we all suffer. Samsung used to make the most open phones on the market, and I'm not even talking purely about Android. I was able to sideload Java apps onto my Flight II long before I could afford a smart phone. I have a nearly unbrickable Galaxy S2. You can use Odin to write to practically any memory on the device. Getting root on that phone was as easy as pushing CWM, booting it, and rooting it.
Now? You can't even get root on an S4 or S5 without cracking the security software, and front and center is the Knox warranty validation counter to watch you. Why is it there? Because of mess like this.
It is one thing to complain about an unrelated hardware problem not being covered because you are S-off or boot loader unlocked. I would be ticked if I couldn't get my camera, hardware buttons, or screen replaced because of that. However, to brick a phone and try to get it replaced for free? Nope, you rolled the dice, you take the cards. Otherwise, don't complain when HTC starts encrypting the boot loader and HTCdev goes away. These are literally some of the last flagship phones on the market that are still "open".
redpoint73 said:
So you lied and claimed a warranty replacement for irresponsible actions that you performed while modding the phone. That is immoral and fraud.
Phones aren't for "playing" with, and it sounds like you were doing things without the proper knowledge; or at least not taking the proper care. If you are going to experiment and play around, you need to take responsibility for your actions and be prepared to replace or repair the phone with your own money. If you aren't willing to take that responsibility, don't mod the phone.
If there is any wonder why phone manufacturers lock bootloaders, s-on etc. in the first place; its due to irresponsible actions like this.
---------- Post added at 10:20 AM ---------- Previous post was at 10:15 AM ----------
It unlikely that you did the exact same thing as the OP; and he didn't clearly state what he did anyway. Don't be lazy and just jump on another person's thread and say "me too". The details of your condition and what you did are almost always going to be different than the "other guy".
You need to state the exact details of what you did, otherwise its impossible for anyone to help you, and you won't get any response here.
Click to expand...
Click to collapse
Hello.
not because of laziness.
Because of the weakness of my english.
I'd read about the problem until now were the same.
does not turn on.
can not be charged.
Can not access recovery menu etc etc.
It was when formatting the SD card.
I've written more than size when formatting section.
I think the reason you do not like writing long.
but again, thank you for responding.
Thank you.
But no one ask for your opinion obviously so u can keep it for u and thread is just for information purposes so I just take risks and I been lucky enough to get new phone obviously HTC could just charge me for repair I did not ask them for new phone
suhuf said:
Hello.
not because of laziness.
Because of the weakness of my english.
I'd read about the problem until now were the same.
does not turn on.
can not be charged.
Can not access recovery menu etc etc.
It was when formatting the SD card.
I've written more than size when formatting section.
I think the reason you do not like writing long.
Click to expand...
Click to collapse
Not sure what you are trying to say with that last line, but giving the as much specific information and detail as possible is always going to be better when asking for help. Its these seemingly minor details that often times differentiate one problem for another, and therefore the solution (if there is one).
I understand that English is not your first language. But if you want help here (English language forum), you are going to just have to try a little harder than a native English speaker; and we will try to work with you and help you as much as possible.
How exactly did you format the SD card? Do you mean the internal storage (not removable SD)?
If you somehow wrote over the hboot partition or partition table, you aren't going to be able to recovery except by JTAG service.
---------- Post added at 12:54 PM ---------- Previous post was at 12:49 PM ----------
drut said:
But no one ask for your opinion obviously so u can keep it for u and thread is just for information purposes
Click to expand...
Click to collapse
Again, its a open forum and all are welcome to post their opinions. Its not your prerogative to "ask" our opinion or give permission.
As jshamlet states quite well above, such behavior impacts the modding community as a whole.
redpoint73 said:
Not sure what you are trying to say with that last line, but giving the as much specific information and detail as possible is always going to be better when asking for help. Its these seemingly minor details that often times differentiate one problem for another, and therefore the solution (if there is one).
I understand that English is not your first language. But if you want help here (English language forum), you are going to just have to try a little harder than a native English speaker; and we will try to work with you and help you as much as possible.
How exactly did you format the SD card? Do you mean the internal storage (not removable SD)?
If you somehow wrote over the hboot partition or partition table, you aren't going to be able to recovery except by JTAG service
applied to m7 hoping to find a file, such as the HTC Unbricking Project'm looking for.
You are right, I deleted hboot.
I asked a few places now jtag is not possible, they said.
I thank you for your interest
Click to expand...
Click to collapse
This thread has served its purpose and so I'm closing it. We do not encourage anyone to defraud a phone manufacturer. Knowing the great company that HTC is, they probably would have replaced the phone anyway.
Related
My 6 months old HTC Desire HD suddently died yesterday. I tried every way to turn it on, it just does not work:
1. Recharge the battery for the whole night and it is not turned on. The recharging light is not on when it is recharged.
2. Try with a backup battery. I still does not turn on
3. Try to hard reset, still does not turn on.
The worst thing is that my phone was bought in South Korea, and I am currently in the US. Called HTC US customer service center, they just does want to help. The funny thing is one of its staffs spent 20 minutes trying to find a phone number for me but could not find it.
Does anybody know what the problem could be? Is it a hardware failure?
BTW, I will not buy ANY HTC product for its bad warranty and customer service.
dzshopping said:
My 6 months old HTC Desire HD suddently died yesterday. I tried every way to turn it on, it just does not work:
1. Recharge the battery for the whole night and it is not turned on. The recharging light is not on when it is recharged.
2. Try with a backup battery. I still does not turn on
3. Try to hard reset, still does not turn on.
The worst thing is that my phone was bought in South Korea, and I am currently in the US. Called HTC US customer service center, they just does want to help. The funny thing is one of its staffs spent 20 minutes trying to find a phone number for me but could not find it.
Does anybody know what the problem could be? Is it a hardware failure?
BTW, I will not buy ANY HTC product for its bad warranty and customer service.
Click to expand...
Click to collapse
So you can't boot to bootloader? Hold vol down and power it.
Even though you bought it from S Korea, you should be able to get it to warranty repair with your phones IMEI code only. You could also try contacting the store you bought the phone from if possible.
No, even I tried the hard reset at you mentioned, it didn't work.
Also, I have called HTC US customer service for few times. As I said Htc's customer service is so terrible. They just don't care about you at all. They let you to get it repaired where you buy it. But the problem is that I will stay in the US for few months so I don't have a chance to use the phone any more.
Maybe I will switch to iPhone on 10/4...
Thanks for your reply and the information.
ILD3O said:
So you can't boot to bootloader? Hold vol down and power it.
Even though you bought it from S Korea, you should be able to get it to warranty repair with your phones IMEI code only. You could also try contacting the store you bought the phone from if possible.
Click to expand...
Click to collapse
dzshopping said:
No, even I tried the hard reset at you mentioned, it didn't work.
Also, I have called HTC US customer service for few times. As I said Htc's customer service is so terrible. They just don't care about you at all. They let you to get it repaired where you buy it. But the problem is that I will stay in the US for few months so I don't have a chance to use the phone any more.
Maybe I will switch to iPhone on 10/4...
Thanks for your reply and the information.
Click to expand...
Click to collapse
You should e-mail the HTC customer support one more time. It's often better to email them so they can look into the problem better, without the need to talk on phone at the same time.
The mail could also be forwarded to a technical department. Instead of the mostly useless people on so called "front line" of the phone customer service.
I don't mean to insult anyone personally. Big companies just do hire almost anyone to "first wave" and all the people who are really experts on phones are on so-called "second wave" where to the problems are sometimes forwarded.
Thanks for your tips. I am going to send the e-mail right now.
ILD3O said:
You should e-mail the HTC customer support one more time. It's often better to email them so they can look into the problem better, without the need to talk on phone at the same time.
The mail could also be forwarded to a technical department. Instead of the mostly useless people on so called "front line" of the phone customer service.
I don't mean to insult anyone personally. Big companies just do hire almost anyone to "first wave" and all the people who are really experts on phones are on so-called "second wave" where to the problems are sometimes forwarded.
Click to expand...
Click to collapse
No useful information from your first post ? What happens when you turn on the phone ? White screen ? Can you go to bootloader mode ?
In my opinion two things are possible - the ROM memory is very badly damaged (hardware issue) and have to pay to repair it . The second - the ROM/Build is broken and have to preinstall it. Unfortunatelly I don't know is it possible only by cable. If the case was for the good old HD2 it's easy, but no easy way for DesireHD.
So, go to a service, pay to someone to flash the phone (in a special box). In Bulgaria that will cost you 20 euro (about 30$), but it USA - no idea.
P.S. I mean unofficial customer service. In official HTC service will take you much money and you may have a problems. Don't worry - in the official service can't realize, that the phone is flashed in unofficial way.
No, when the phone is turned on, there is just nothing shown on the screen. It is like a brick. That is really wired.
tihomirone said:
No useful information from your first post ? What happens when you turn on the phone ? White screen ? Can you go to bootloader mode ?
In my opinion two things are possible - the ROM memory is very badly damaged (hardware issue) and have to pay to repair it . The second - the ROM/Build is broken and have to preinstall it. Unfortunatelly I don't know is it possible only by cable. If the case was for the good old HD2 it's easy, but no easy way for DesireHD.
So, go to a service, pay to someone to flash the phone (in a special box). In Bulgaria that will cost you 20 euro (about 30$), but it USA - no idea.
P.S. I mean unofficial customer service. In official HTC service will take you much money and you may have a problems. Don't worry - in the official service can't realize, that the phone is flashed in unofficial way.
Click to expand...
Click to collapse
I have sent an e-mail to HTC support. Let's see what they will tell me.
If the answer is to bring the phone to Korea for servicing, send it via mail to a friend of you. It will cost you much lower, than paing in USA.
HTC DESIRE HD not turn on after replacement touch screen
Hi, I am have this device HTC DESIRE HD. This device not turn on after replacement touch screen. after pressing the power button is activated vibrator, but the display does not light up. Please help me
SKmacintosh said:
Hi, I am have this device HTC DESIRE HD. This device not turn on after replacement touch screen. after pressing the power button is activated vibrator, but the display does not light up. Please help me
Click to expand...
Click to collapse
If HTC replaced your touch screen send it back to them,if you replaced the touch screen then you have to open again and make sure that everything is well connected or may be your new screen is bad
Sent from my Desire HD using xda premium
You say the led doesn't come on when charging?
Have you tried another charger?
Sent from my HTC Desire HD A9191 using xda app-developers app
Try connecting the phone to the computer via USB. If it enumerates under QHUSB_DLOAD then you either need JTAG or motherboard replacement.
Maybe someone can help me with my DHD, i could't find a thread with my problem....
My DHD wo't turn on, but it happend in another way...
I just wanted to go back to Stock via PD98IMG.zip. So I put the file on sdcard and booted into Bootloader.
When it started installing the zip, it just got freezed after updating the Bootloader, so I took out the battery.
Now the DHD won't start,not normaly, not bootlaoder and not recovery, and when i try to do a hard reset, the phone is vibrating 5 times an the led is getting green, but the screen is black -.-
I can charge the phone, but it just don't start.
Any solution for this problem??
MisterPlus said:
Maybe someone can help me with my DHD, i could't find a thread with my problem....
My DHD wo't turn on, but it happend in another way...
I just wanted to go back to Stock via PD98IMG.zip. So I put the file on sdcard and booted into Bootloader.
When it started installing the zip, it just got freezed after updating the Bootloader, so I took out the battery.
Now the DHD won't start,not normaly, not bootlaoder and not recovery, and when i try to do a hard reset, the phone is vibrating 5 times an the led is getting green, but the screen is black -.-
I can charge the phone, but it just don't start.
Any solution for this problem??
Click to expand...
Click to collapse
What PD98IMG.zip did you use?
This one is which I used to flash it: http://forum.xda-developers.com/showthread.php?t=905003
But I also just found a video on youtube which might help me, but I am not sure... : http://www.youtube.com/watch?v=5LUmUaxwue4
Edit:
Oh, the solution I found on Youtube is just to hard to make.... I thougt it would be easier, but it seems I can't do anything to repair it....
---------- Post added at 06:26 PM ---------- Previous post was at 05:33 PM ----------
Now I know what happend to our Phone!!!
The HBOOT on our phone is damaged or it had an incorrect installation of it, so that the phone is bricked.
The solution for this problem is, that you can send your phone to mobiletechvideos (just google it) and they have the necessary components and software, which can repair your phone. But it will cost you some dollars, but at least it isn't so expensive so that you can live with it, so I think.
MisterPlus said:
This one is which I used to flash it: http://forum.xda-developers.com/showthread.php?t=905003
But I also just found a video on youtube which might help me, but I am not sure... : http://www.youtube.com/watch?v=5LUmUaxwue4
Edit:
Oh, the solution I found on Youtube is just to hard to make.... I thougt it would be easier, but it seems I can't do anything to repair it....
---------- Post added at 06:26 PM ---------- Previous post was at 05:33 PM ----------
Now I know what happend to our Phone!!!
The HBOOT on our phone is damaged or it had an incorrect installation of it, so that the phone is bricked.
The solution for this problem is, that you can send your phone to mobiletechvideos (just google it) and they have the necessary components and software, which can repair your phone. But it will cost you some dollars, but at least it isn't so expensive so that you can live with it, so I think.
Click to expand...
Click to collapse
Ok, chill. didn't you read this?: DO NOT USE THIS IF YOUR PHONE CAME WITH GINGERBREAD
So you messed the bootloader. There is no jtag for HTC devices. Hboot fix is not easy nor fast. Pull the battery and put it back. Keep pressing power + volumen down until you get to the white splash screen. That might take a while, but you will eventually get to hboot. If you manage to get to hboot just let me know and i will lend you a hand.
glevitan said:
Ok, chill. didn't you read this?: DO NOT USE THIS IF YOUR PHONE CAME WITH GINGERBREAD
So you messed the bootloader. There is no jtag for HTC devices. Hboot fix is not easy nor fast. Pull the battery and put it back. Keep pressing power + volumen down until you get to the white splash screen. That might take a while, but you will eventually get to hboot. If you manage to get to hboot just let me know and i will lend you a hand.
Click to expand...
Click to collapse
Okay, I'll give it a try to enter HBOOT... I will post then if i could get in there
---------- Post added at 08:54 PM ---------- Previous post was at 08:30 PM ----------
Now I've tried to get into HBOOT for 20 min and the phone didn't react only one time... Is there any chance to fix it?
My hair is almost getting grey because of that smartphone
MisterPlus said:
Okay, I'll give it a try to enter HBOOT... I will post then if i could get in there
---------- Post added at 08:54 PM ---------- Previous post was at 08:30 PM ----------
Now I've tried to get into HBOOT for 20 min and the phone didn't react only one time... Is there any chance to fix it?
My hair is almost getting grey because of that smartphone
Click to expand...
Click to collapse
Does your phone do anything? or is plain dead?
It just do only some little actions like:
-When I put the cable into the phone, the led is orange
-When I try to do a hard reset it just vibrates 5 times and the led is green
That is all my phone is doing
Hi guys,
Some of you may have seen my other thread. Basically, I can't boot my phone into recovery due to a broken volume down button and so I'm looking to get that button repaired. Can anyone advise of either a good Desire HD repairer in Melbourne, or elsewhere in Aus that I can mail too? It's an industry with a lot of sharks and dodgies, so I was hoping someone on here might have dealt with a good crowd and could pass on a recommendation. I'll certainly post my feedback after dealing with them for everyone else too.
Thanks in advance.
Ethicistabdiel said:
Hi guys,
Some of you may have seen my other thread. Basically, I can't boot my phone into recovery due to a broken volume down button and so I'm looking to get that button repaired. Can anyone advise of either a good Desire HD repairer in Melbourne, or elsewhere in Aus that I can mail too? It's an industry with a lot of sharks and dodgies, so I was hoping someone on here might have dealt with a good crowd and could pass on a recommendation. I'll certainly post my feedback after dealing with them for everyone else too.
Thanks in advance.
Click to expand...
Click to collapse
A broken volume button can be annoying but there are many other ways to get in to recovery if that's the only reason for getting it repaired.
You could download 4ext recovery control app. There's an option to boot in to recovery from inside the app, and you can even use the new touch recovery so there's no need to use the hardware buttons.
Or if you're comfortable with adb commands, "adb reboot recovery" works.
As for phone repairs, I used Phone Doctor and they were really good. But i'm in Sydney. Not sure if they have a store in Melbourne.
http://forum.xda-developers.com/showthread.php?t=1445357
There's the original thread discussing it.
Believe me, sadly it seems the only option I'm left with. It appears USB debugging was turned off, I can't get the phone to do much via USB cable. I've tried ADB reboot recovery - no dice, it doesn't see the device. Probably should have been clearer in my original post that it's not just about not being able to boot into recovery, that in of itself wouldn't bother me, if my phone wasn't in a boot loop . Therefore I'm guessing it might be too late for the stuff you advise.
I'll have a look at the things you mentioned but yeah, nothing else has worked so I think it may have to go down the hardware repair road. If you can advise anything you think might work in the phones current state though, I'm all ears and I would be as grateful as all get out.
Cheers for the Phone Doctor tip. What are their prices like? Cheaper is obviously better, though I don't mind paying a bit extra to avoid dodgies. Some of the reviews I've seen for mobile repair places on google are frankly scary! Don't suppose you mean these guys? http://www.fonedoc.com.au/repairs.php Similar name.
Just posting two of the quotes I've received in case they're of use or interest to someone down the track.
Fone Doc;
Dear xxx xxx
Re:htc desire hd
Repair ID:899
Our technicians should be able to complete this.
The quotation to complete this job would be $130
*Fone Doc will arrange a free courier pick up for you handset Australia Wide if the quote above is over $60.00. Then we will e-mail you a Con Note which you can print send with the phone. (If you would like this free service please phone us)
Or feel free to drop into our repair centre.
*Jobs sent in or picked up by our courier generally are completed within 24 hours (Once Received)
*Jobs brought into our walk in repair centre Monday to Friday can usually be done within 40mins.
*Fone Doc does not charge any quotation fees. And does not charge a service fee if your phone is un-repairable.
* If the job is going to cost more than the quote above, we will always notify you before hand and you can accept or decline the quote without cost!
* All jobs come with Fone Docs 90 day warranty
*Fone Doc only uses Original manufacturers parts unlike most competitors
Please click the following link to send in your phone if the quote is below $60.00 http://www.fonedoc.com.au/send.php
If your quote is above $60.00 we will arrange a free courier pick up for you!
Please call us on (02) 9548 0088 then print out the job sheet to send with the phone here http://www.fonedoc.com.au/send.php
(Note down your REPAIR ID above for further reference, and send it with the phone)
Kind
Regards,
Repairs Team
Aonemobiles;
Hi Joshua,
Unfortunately we have to send this repair to our Melbourne technician.
Cost to do so is $80 and a 1-2 week process.
Hope this information helps
Kind Regards,
Sarah
hey mate you might have already taken your phone somewhere, sorry about the lack of reply. the place i went to was actually drphone.com.au, they fixed it on the spot but when they put it back together it didn't exactly look seamless. what can you expect though right?
i don't know about the places you posted quotes from, but i would recommend going in to the store to get it done, don't send it anywhere cos you never know when you'll get it back.
also i had a quick read through your other thread, it seems like you've tried everything you could have, and a hardware repair is what you need to do.
On the off chance that your adb setup was the problem and not your phone, try this zip I've attached. It comes from leith51's radio flash guide, but i use it as a quick start for all adb commands. (credit to jkoljo as well)
Unpack the zip anywhere on your pc, doesn't matter. Go in to the folder and click "Start here", it will open a command prompt. With your phone plugged in, type "adb devices" - it should give you a printout of the phone's serial number. If not, the phone isn't recognised and you're back to getting it repaired. But if it did work, the next step is "adb reboot recovery", then full wipe, install a new rom.
Good luck!
edit: removed zip, find it here: http://forum.xda-developers.com/showpost.php?p=10259622&postcount=1
Thanks heaps dude, appreciate the time taken to reply and REALLY appreciate you taking the time to read the other thread to see if you could help. Hoping I can learn enough stuff to be helpful to others down the line rather than just leeching, this seems a pretty good community here.
Not sent her away yet no, I'll give that file a go and let you know if it does the trick.
I think I may go with the Fone Doc guys, they seem pretty legit compared to a lot of others I've seen, gonna do a bit more research first though. Sadly I can only find two reviews for them and they're fairly contradictory of one another, lol; http://www.truelocal.com.au/business/fone-doc/caringbah
Tried your version of ADB - unfortunately with the phone either on and stuck in the ICS bootloop or off, adb is still not picking up on a device. Cheers much for the attempt though, it really is appreciated, looks like I'm not fixing this without forking out cash though. Considering I paid $100 for the phone but, I can't complain too much .
Ethicistabdiel said:
Thanks heaps dude, appreciate the time taken to reply and REALLY appreciate you taking the time to read the other thread to see if you could help. Hoping I can learn enough stuff to be helpful to others down the line rather than just leeching, this seems a pretty good community here.
Not sent her away yet no, I'll give that file a go and let you know if it does the trick.
I think I may go with the Fone Doc guys, they seem pretty legit compared to a lot of others I've seen, gonna do a bit more research first though. Sadly I can only find two reviews for them and they're fairly contradictory of one another, lol; http://www.truelocal.com.au/business/fone-doc/caringbah
Click to expand...
Click to collapse
No worries, I leeched a lot at first too but this forum is great, I've learnt so much in a short space of time so now i'm trying to return the favour, so i'm happy to help out.
Sucks that it really is a hardware issue now. But mate, if you only paid $100 for the phone just go for it! the repairs could be $200 and you'd still be coming out ahead!
I'd be interested to know how it goes. Hopefully a new volume rocker fixes it for you
JimBadger said:
Hi,
I'm genuinely sorry if this is an often repeated thread, but I couldn't find anyone here suffering from exactly the same symptons as me.
I've had my One X for a couple of months, it's completely unrooted and has nothing on it you can't get from Google's app market. I'm with Orange, in the UK, so the phone's running all their default stuff.
My phone's been running quite hot ever since I got it, but, today, I had it in my pocket while I drove to work (20) minutes, and it must have overheated and turned itself off.
I couldn't turn it on, and, in my panic, I held the power button for ten seconds, and saw the buttons at the bottom flash. Since then, nothing at all, no charging light (from USB or mains). I've tried all combinations of power/volume button presses and absolutely nothing has happened at all. Nothing at all since the first button flashes on the first long power button press (10 seconds). Now, it's been like that for about 8 hours and has been on and off charge all day, to no avail. (no LED at all, at any point, red nor green).
I've just got back from holiday and have a tonne of pictures and vids I have probably lost, but want to try to recover. I'd be really, really grateful for the assistance of the experienced people here. I'm, as you may have picked up, a hopeless newb.
When I connect via laptop to USB, the computer (Windows 7) detects an APX device, whatever that is, but the automated driver installation fails. Nothing shows up in Windows explorer.
Is there anything I/You/We can do?
My last resort is to send it back to Orange, and ask if they can retrieve data, but I expect they'll just send a new phone and wipe/refurbish my old one for someone else.
Is it possible to send phones back to HTC for repair, without losing data?
And finally, although I've not seen anything on the screen at all, no bootloaders, no recovery screen, nothing, might some combinatin of my button-mashing have already wiped the phone?
On a scale of One to OH DEAR...how screwed am I?
Please help me, XDA!
Edit: Ah, I can see it as a device, actually. Shows up as an "APX Device", but I can't do anything with it.
Click to expand...
Click to collapse
I had the exact same issue as the above user, only change is that my phone has been rooted... is it still worth sending off to retrieve data on the SD card or will they refuse to fix it as it is rooted?
OneX94 said:
I had the exact same issue as the above user, only change is that my phone has been rooted... is it still worth sending off to retrieve data on the SD card or will they refuse to fix it as it is rooted?
Click to expand...
Click to collapse
HTC would fix ur device provided u pretend not to have rooted it ... but they wouldn't retrieve the data for you, though.
[email protected] said:
HTC would fix ur device provided u pretend not to have rooted it ... but they wouldn't retrieve the data for you, though.
Click to expand...
Click to collapse
There is absolutely no chance of data being retrieved, even if requested? And sure I can pretend I didn't root it but will they not find that it has been rooted? It was still on the stock rom but not stock recovery
OneX94 said:
There is absolutely no chance of data being retrieved, even if requested? And sure I can pretend I didn't root it but will they not find that it has been rooted? It was still on the stock rom but not stock recovery
Click to expand...
Click to collapse
Sorry, but no chance at all, the Htc service technician would directly replace a new board on your phone and discard the old one, meaning they wouldn't even bother try repairing the old board, and all you data would be on the old board.
and since the phone doesn't turn on, as i told u previously they wouldn't take the pain of repairing the old board and finding out if ur phone was rooted or not, they would directly replace the entire board. (at-least that's what they did to me, when i tried it :laugh: )
out of curiosity, didnt u use the auto-upload dropbox feature ?
u pics would be on dropbox.com if u did. u could log in with ur id and pass
Let me know what happens :good:
[email protected] said:
Sorry, but no chance at all, the Htc service technician would directly replace a new board on your phone and discard the old one, meaning they wouldn't even bother try repairing the old board, and all you data would be on the old board.
and since the phone doesn't turn on, as i told u previously they wouldn't take the pain of repairing the old board and finding out if ur phone was rooted or not, they would directly replace the entire board. (at-least that's what they did to me, when i tried it :laugh: )
out of curiosity, didnt u use the auto-upload dropbox feature ?
u pics would be on dropbox.com if u did. u could log in with ur id and pass
Let me know what happens :good:
Click to expand...
Click to collapse
Aah well what's gone is gone...
Yes I had but there was other personal data that I would've really have like to have kept :/
Edit: Will do, Thank you
http://www.modaco.com/topic/335416-nvflash-setup-instructions-drivers-links-active/
This isn't an answer but might be of interest for research. No idea if similar recovery exists for hox. If you could get back to Cwm at least you could mount sd and get your data...
Sent from my HTC One X using Tapatalk 2
[email protected] said:
Sorry, but no chance at all, the Htc service technician would directly replace a new board on your phone and discard the old one, meaning they wouldn't even bother try repairing the old board, and all you data would be on the old board.
and since the phone doesn't turn on, as i told u previously they wouldn't take the pain of repairing the old board and finding out if ur phone was rooted or not, they would directly replace the entire board. (at-least that's what they did to me, when i tried it :laugh: )
Click to expand...
Click to collapse
I'm not sure if your information is just from personal experience but the reason why any official repair center won't retrieve data is because of the action of doing so is tangled up in many privacy laws and it's not worth the hassle.
As far as I am aware HTC will repair anything that's within their skill set which is pretty much anything, but the cost of their labour is high and given the HTC One X is currently a £350 phone, it may not be worthwhile.
@OneX94 I can completely sympathise with you – such a ball ache to lose em after a holiday!
Can I ask about some of the more particular details of your phone? You said it was rooted – did you have a custom rom and CPU frequency adjustment apps etc?
leonforthewin said:
I'm not sure if your information is just from personal experience but the reason why any official repair center won't retrieve data is because of the action of doing so is tangled up in many privacy laws and it's not worth the hassle.
As far as I am aware HTC will repair anything that's within their skill set which is pretty much anything, but the cost of their labour is high and given the HTC One X is currently a £350 phone, it may not be worthwhile.
@OneX94 I can completely sympathise with you – such a ball ache to lose em after a holiday!
Can I ask about some of the more particular details of your phone? You said it was rooted – did you have a custom rom and CPU frequency adjustment apps etc?
Click to expand...
Click to collapse
Stock rom, set cpu installed and was allocated high levels of cpu frequency as i had almost full battery... why ask?
landwomble said:
This isn't an answer but might be of interest for research. No idea if similar recovery exists for hox. If you could get back to Cwm at least you could mount sd and get your data...
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
I have cwm as my custom recovery but the phone won't start, go into hboot or anything :S
OneX94 said:
Stock rom, set cpu installed and was allocated high levels of cpu frequency as i had almost full battery... why ask?
Click to expand...
Click to collapse
I was wondering in case you have overclocked it etc.
You insured by chance?
Sent from my HTC One X using xda premium
Hmmmmm the mysterious APX mode a lot of developers are trying to go to..........
Sent from my faster than SGS3 HOX.
XxVcVxX said:
Hmmmmm the mysterious APX mode a lot of developers are trying to go to..........
Sent from my faster than SGS3 HOX.
Click to expand...
Click to collapse
I haven't read back through the thread, but APX means write-off. Its dead, an ex-phone, not coming back to life. Ever.
Claim under statutory rights or HTC warranty.
leonforthewin said:
I was wondering in case you have overclocked it etc.
You insured by chance?
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
not insured, and i may have overclocked a tad.... :S The courier came to pick the phone up to take to HTC this morning, have i just made a huge mistake in doing that?...
BenPope said:
I haven't read back through the thread, but APX means write-off. Its dead, an ex-phone, not coming back to life. Ever.
Claim under statutory rights or HTC warranty.
Click to expand...
Click to collapse
Yeah, its most probably dead.
Sent from my faster than SGS3 HOX.
My HTC One M8 got bricked while updating to android 4.4.4 (eye experience). According to futuretel, the warranty is only active for three months without a receipt. I tried locating a reliable phone repair shop in Toronto and its been a nightmare. HTC has the worst customer service I have ever experienced. The phone still contains my data. Any tips or advice would be greatly appreciated.
please note: the power button is broken
khanvict786 said:
My HTC One M8 got bricked while updating to android 4.4.4 (eye experience). According to futuretel, the warranty is only active for three months without a receipt. I tried locating a reliable phone repair shop in Toronto and its been a nightmare. HTC has the worst customer service I have ever experienced. The phone still contains my data. Any tips or advice would be greatly appreciated.
please note: the power button is broken
Click to expand...
Click to collapse
Well I guessed you bought an old phone
Sent from my HTC One_M8 using XDA Free mobile app
danger12345 said:
Well I guessed you bought an old phone
the phone was sealed but I misplaced the receipt while moving
Click to expand...
Click to collapse
khanvict786 said:
danger12345 said:
Well I guessed you bought an old phone
the phone was sealed but I misplaced the receipt while moving
Click to expand...
Click to collapse
Bricked how? Like, it won't turn on at all? I've seen a lot of people on this site say "hard bricked" when it is something that can be fixed with some guidance.
Does it turn on?
Click to expand...
Click to collapse
There's a lesson here, always keep your receipts. Also if it was broken already then you should have had it replaced. Unless you caused the damage then they won't replace it regardless because you could be the reason why it bricked
superchilpil said:
There's a lesson here, always keep your receipts. Also if it was broken already then you should have had it replaced. Unless you caused the damage then they won't replace it regardless because you could be the reason why it bricked
Click to expand...
Click to collapse
He has two posts, which doesn't really tell his experience with rooting and "bricks", but is usually a good indication. I have a feeling he can fix it with some help.
I could be wrong though. No answer on the "will your phone turn on?" yet.
EDIT: no power button. not bricked. hardware issue. should read the whole post instead of having another sip of beer.
xunholyx said:
khanvict786 said:
Bricked how? Like, it won't turn on at all? I've seen a lot of people on this site say "hard bricked" when it is something that can be fixed with some guidance.
Does it turn on?
Click to expand...
Click to collapse
No, the phone won't turn on. However, my computer picks up the device (connects then disconnects). I'm heading to a repair shop just now.
Click to expand...
Click to collapse
khanvict786 said:
xunholyx said:
No, the phone won't turn on. However, my computer picks up the device (connects then disconnects). I'm heading to a repair shop just now.
Click to expand...
Click to collapse
I bet it's not bricked. Did you try to boot into recovery using the toolkit?
Click to expand...
Click to collapse
superchilpil said:
There's a lesson here, always keep your receipts. Also if it was broken already then you should have had it replaced. Unless you caused the damage then they won't replace it regardless because you could be the reason why it bricked
Click to expand...
Click to collapse
Learnt the hard way. The phone was working perfectly fine except for the power button. After the update, the phone was stuck in a boot loop between update symbol and low battery. I pulled out the sd card and now its just showing a flashing red light. I am going to get the power button fixed just now and get the technician to diagnose any other issues.
Did you happen to buy the device with a credit card? This almost always will suffice as a proof of purchase or receipt.
If your phone was in a loop when the battery died, its not bricked.
update
The phone shows up as QUALCOMM HS-USB QDLoader 9008 (com 3)
I'm planning on buying another phone (not HTC)
khanvict786 said:
The phone shows up as QUALCOMM HS-USB QDLoader 9008 (com 3)
I'm planning on buying another phone (not HTC)
Click to expand...
Click to collapse
Its technically bricked but there are tools that you could use to fix it, but I doubt you want to take that much effort in fixing it.
So what was the point of this thread? You obviously don't want to fix it. So you just wanted to whine about it? Good luck on your next phone, don't brick that one too.
Pretty sure my m8 is bricked
Hey i sort of hi-jacked this thread , however it relates to my matter. I tried to convert my HTC into google play edition, I s -off, unlocked the boot loader and rooted it. Now for the fun part I went to flash a google m8 rom and BAM boot loaader came up with tampered and not only that the rom didn't work and now the htc boot screen (the white one) has a lock on the bottom and i can't do anything. I can access TWRP and have flashed other roms to it but it keeps denying them and going to the same htc boot screen with that lock symbol. Anyone please help I just got this phone and feel like I should never gotten myself mixed in this modding business lol . Thanks for anyone that can help me resolve this.
superchilpil said:
Its technically bricked but there are tools that you could use to fix it, but I doubt you want to take that much effort in fixing it.
So what was the point of this thread? You obviously don't want to fix it. So you just wanted to whine about it? Good luck on your next phone, don't brick that one too.
Click to expand...
Click to collapse
The only viable solution I came across is JTAG. Can you please share those tools? Phones shouldn't be bricking when updating on stock
Hi. My LG G4 has started boot looping. I presume that this is the known motherboard issue. LG offered to fix the phone under warranty. After 2 weeks the phone was returned to me with no documentation, which was a bit strange. When I tried the phone, it boot looped. I contacted LG to ask why, and they stated that my phone is rooted so they will not repair it. I have never rooted the phone, and have owned it from new. LG stated that they determined it was rooted by "scanning rooting files, which is basically security software built into the Android OS to flag if a handset has been rooted before". This is either a lie, or a mistake. Is there a way that I can check this myself so that I can prove that it isn't rooted? Thanks.
cheesebox said:
Hi. My LG G4 has started boot looping. I presume that this is the known motherboard issue. LG offered to fix the phone under warranty. After 2 weeks the phone was returned to me with no documentation, which was a bit strange. When I tried the phone, it boot looped. I contacted LG to ask why, and they stated that my phone is rooted so they will not repair it. I have never rooted the phone, and have owned it from new. LG stated that they determined it was rooted by "scanning rooting files, which is basically security software built into the Android OS to flag if a handset has been rooted before". This is either a lie, or a mistake. Is there a way that I can check this myself so that I can prove that it isn't rooted? Thanks.
Click to expand...
Click to collapse
Just a quick question: where do you live? I ask because there are different rules for repairing.
Thanks for the reply. I live in the UK. Unfortunately I have hit a brick wall with LG who have advised that if I wish to contest the alleged root, I will have to refer to Trading Standards. My phone is absolutely not rooted, unless LG rooted it. The kind of replies back from LG are as follows:
"Sadly when the handset was in our repair centre our engineers run some software to check for possible rooting of a handset, this checks for rooting files, these are security files that are on the Android OS, this also gives us a code showing the rooting cause the number for your handset was 1000002, showing that rooting files had been activated."
"unfortunately it would seem like the phone has been rooted. This may of been an application that you have downloaded however the original software is no longer on the handset."
"The error code I previously provided you means that the superuser command has been activated, this can either be activated by you or an application (the application would normally be used to remove bloat ware). "
It's very annoying considering that my phone is not rooted and the problem is irrelevant to root anyway. They have point blank refused to repair under warranty so I will now have to fight this from another direction. In the meantime, I have no phone! Needless to say, this will be my last LG purchase.
cheesebox said:
Thanks for the reply. I live in the UK. Unfortunately I have hit a brick wall with LG who have advised that if I wish to contest the alleged root, I will have to refer to Trading Standards. My phone is absolutely not rooted, unless LG rooted it. The kind of replies back from LG are as follows:
"Sadly when the handset was in our repair centre our engineers run some software to check for possible rooting of a handset, this checks for rooting files, these are security files that are on the Android OS, this also gives us a code showing the rooting cause the number for your handset was 1000002, showing that rooting files had been activated."
"unfortunately it would seem like the phone has been rooted. This may of been an application that you have downloaded however the original software is no longer on the handset."
"The error code I previously provided you means that the superuser command has been activated, this can either be activated by you or an application (the application would normally be used to remove bloat ware). "
It's very annoying considering that my phone is not rooted and the problem is irrelevant to root anyway. They have point blank refused to repair under warranty so I will now have to fight this from another direction. In the meantime, I have no phone! Needless to say, this will be my last LG purchase.
Click to expand...
Click to collapse
I just asking because of this:
http://matija.suklje.name/rooting-and-flashing-your-device-does-not-void-the-warranty-in-eu
And:
http://forum.xda-developers.com/showthread.php?t=1998801
That means even if you have rooted LG has no right to deny
repairing it because of this! Even the UK will exit from the EU they are still in and you have bought it as a European consumer.
So you should talk again with LG and especially with the UK department and explain the situation. They have to repair it even if it was rooted before and otherwise have to show a prove that the root was the reason for a damage.
.
amasing. sometimes all companies do mistakes.
too sad to say that you will never buy a lg product.
i have a similar story with nokia a few years ago with lumia 1020.
But, they changed my motherboard and also forced me to pay to get my phone back. hahahaha
don't worry. worst case scenario is to force you lose your time to format it and install the stock firmware.
I hope they provide you further assistant before all that. inform us. i'm curious to learn the end of this story.
steadfasterX said:
I just asking because of this:
http://matija.suklje.name/rooting-and-flashing-your-device-does-not-void-the-warranty-in-eu
And:
http://forum.xda-developers.com/showthread.php?t=1998801
That means even if you have rooted LG has no right to deny
repairing it because of this! Even the UK will exit from the EU they are still in and you have bought it as a European consumer.
So you should talk again with LG and especially with the UK department and explain the situation. They have to repair it even if it was rooted before and otherwise have to show a prove that the root was the reason for a damage.
.
Click to expand...
Click to collapse
Thank you for these links. Even with this information, I fear that LG UK will still insist that I go through Trading Standards. I will try one more time with LG with this new information and then take it further legally if necessary. It seems that there is no point in me arguing with LG over root, so I will try this new approach and see what they say. I am still denying root though as I genuinely have never rooted the phone!
kessaras said:
amasing. sometimes all companies do mistakes.
too sad to say that you will never buy a lg product.
i have a similar story with nokia a few years ago with lumia 1020.
But, they changed my motherboard and also forced me to pay to get my phone back. hahahaha
don't worry. worst case scenario is to force you lose your time to format it and install the stock firmware.
I hope they provide you further assistant before all that. inform us. i'm curious to learn the end of this story.
Click to expand...
Click to collapse
I agree that companies do sometimes make mistakes. It is how they deal with these mistakes that concerns me. I don't have a problem with a company that produces a phone with a widespread faulty motherboard. It's how they deal with that fault is how I judge them. Unfortunately, LG are failing miserably here. Maybe I have just been lucky, but over the last few years I have pretty much always received excellent customer service, especially on the rare occasion that I have had to return something. However, this experience with LG has taken me a bit by surprise and seems to go against the way that a lot of companies deal with customers. Anyway, I have gone from the LG G2 (I am using that now!) to the LG G4 and I presume that I will not be getting the LG G4 working any time soon so I will be looking for a new phone ..... which definitely will not be LG! I will keep you updated. Thanks for the replies!
Isn't it possible that they mixed device and result? Maybe this test they did, was on someone else's phone and later was registered as the result of your phone by mistake?
EPa said:
Isn't it possible that they mixed device and result? Maybe this test they did, was on someone else's phone and later was registered as the result of your phone by mistake?
Click to expand...
Click to collapse
Yes, this is possible and would explain the situation as it stands. I have specifically asked LG on numerous occasions for the evidence of the results of the scan that they performed on my phone, but nothing has been given to me. It is rather frustrating to say the least!
I sent my phone to LG with bootloader unlocked, ... and they repaired it without further ado. lol
kessaras said:
amasing. sometimes all companies do mistakes.
too sad to say that you will never buy a lg product.
i have a similar story with nokia a few years ago with lumia 1020.
But, they changed my motherboard and also forced me to pay to get my phone back. hahahaha
don't worry. worst case scenario is to force you lose your time to format it and install the stock firmware.
I hope they provide you further assistant before all that. inform us. i'm curious to learn the end of this story.
Click to expand...
Click to collapse
Unfortunately LG are not accepting that the phone is not rooted so I will try and format the phone back to stock in the hope that this will remove the so called root. Is this a simple process? I am currently on Marshmallow and not rooted.
cheesebox said:
Unfortunately LG are not accepting that the phone is not rooted so I will try and format the phone back to stock in the hope that this will remove the so called root. Is this a simple process? I am currently on Marshmallow and not rooted.
Click to expand...
Click to collapse
yea it will be fine afterwards. But too bad, they should fix it. Root or not root, the problem was not there. Anyway.
cheesebox said:
Hi. My LG G4 has started boot looping. I presume that this is the known motherboard issue. LG offered to fix the phone under warranty. After 2 weeks the phone was returned to me with no documentation, which was a bit strange. When I tried the phone, it boot looped. I contacted LG to ask why, and they stated that my phone is rooted so they will not repair it. I have never rooted the phone, and have owned it from new. LG stated that they determined it was rooted by "scanning rooting files, which is basically security software built into the Android OS to flag if a handset has been rooted before". This is either a lie, or a mistake. Is there a way that I can check this myself so that I can prove that it isn't rooted? Thanks.
Click to expand...
Click to collapse
My phone was rooted and they fixed it no problem.
petermg said:
My phone was rooted and they fixed it no problem.
Click to expand...
Click to collapse
I have heard similar stories. Maybe it's the luck of the draw, maybe LG are taking a different strategy as I have also heard of shortage of supply of motherboards. Who knows, but my phone wasn't even rooted!
Simple question, just ask how they know phone is rooted.
You must see they procedure, if they didnt want to show it, they just bluffing.
---------- Post added at 08:27 AM ---------- Previous post was at 08:25 AM ----------
petermg said:
My phone was rooted and they fixed it no problem.
Click to expand...
Click to collapse
In my country they fixed, although out of warranty.
---------- Post added at 08:30 AM ---------- Previous post was at 08:27 AM ----------
cheesebox said:
Unfortunately LG are not accepting that the phone is not rooted so I will try and format the phone back to stock in the hope that this will remove the so called root. Is this a simple process? I am currently on Marshmallow and not rooted.
Click to expand...
Click to collapse
Bootloop is hardware failure, you cannot format and install to stock to fix, cos they will do that if they can.
---------- Post added at 08:31 AM ---------- Previous post was at 08:30 AM ----------
cheesebox said:
Unfortunately LG are not accepting that the phone is not rooted so I will try and format the phone back to stock in the hope that this will remove the so called root. Is this a simple process? I am currently on Marshmallow and not rooted.
Click to expand...
Click to collapse
Bootloop is hardware failure, you cannot format and install to stock to fix, cos they will do that if they can.
---------- Post added at 08:33 AM ---------- Previous post was at 08:31 AM ----------
cheesebox said:
Unfortunately LG are not accepting that the phone is not rooted so I will try and format the phone back to stock in the hope that this will remove the so called root. Is this a simple process? I am currently on Marshmallow and not rooted.
Click to expand...
Click to collapse
Bootloop is hardware failure, you cannot format and install to stock to fix, cos they will do that if they can.
I'm in the UK too. When mine bootlooped it was running CM13 and a custom kernel (I can't recall which) and it was repaired without question.
That said I didn't send it to LG, it went to Carphone Warehouse who use their own repair company and then presumably claim from LG.
I don't know where you brought yours but if it was there then take it into a store.
nando_donk said:
Simple question, just ask how they know phone is rooted.
You must see they procedure, if they didnt want to show it, they just bluffing.
---------- Post added at 08:27 AM ---------- Previous post was at 08:25 AM ----------
Bootloop is hardware failure, you cannot format and install to stock to fix, cos they will do that if they can.
Click to expand...
Click to collapse
I did ask for proof and they sent a screenshot of their software they used for my phone which said "Rooting" on it. That's all they could provide.
I have now managed to install stock on the phone as it does boot up for a few minutes sometimes, before looping again.
thehappyotter said:
I'm in the UK too. When mine bootlooped it was running CM13 and a custom kernel (I can't recall which) and it was repaired without question.
That said I didn't send it to LG, it went to Carphone Warehouse who use their own repair company and then presumably claim from LG.
I don't know where you brought yours but if it was there then take it into a store.
Click to expand...
Click to collapse
Maybe I should have done this from the start. The phone was bought outright from Vodafone online on a pay as you go, but I have never used their network. Not sure if they would be happy with that!
cheesebox said:
I did ask for proof and they sent a screenshot of their software they used for my phone which said "Rooting" on it. That's all they could provide.
I have now managed to install stock on the phone as it does boot up for a few minutes sometimes, before looping again.
Click to expand...
Click to collapse
Have you verified that it is not the battery?
LG batteries are known to die after about a year..
On my old G3, I had the same issue due to a bad battery...
petermg said:
My phone was rooted and they fixed it no problem.
Click to expand...
Click to collapse
theKramer said:
Have you verified that it is not the battery?
LG batteries are known to die after about a year..
On my old G3, I had the same issue due to a bad battery...
Click to expand...
Click to collapse
Is there a way to easily check this? The phone still bootloops on full charge and whilst plugged in. I haven't tried another battery though.