Hi everyone. I know that there are several posts about this issue, but I believe mine is unique on its own...
First off, I bought my G3 with the 2 year plan at T-Booth (like Best Buy Mobile) in Ontario, Canada, with Rogers Wireless as the provider. It is not stolen as some people pointed out in other threads.
I was using my phone casually, then closed my QuickCircle cover lid, and put it in my bag as I always do. After I drove home and pulled my phone out, I had this blank screen that read, "Enter PIN/password to decrypt", "30/30 attempts remaining", and with an input box where I can type in my password. After this screen stays on for too long, it starts making clicking sounds.
I have NEVER encrypted my device. I didn't even know about this feature until this happened tonight. I tried all the pw/pin I usually use and it doesn't work. I tried a hard factory reset and it still shows up with the same screen. I also have never unlocked/rooted/flashed my device. It's only been 3 weeks since I got this phone, and while I love my G3, this is really disappointing. I have no idea how and why my phone suddenly decided to lock itself, especially when it was just sitting in my bag.
If there are any solutions (other than taking it to a Rogers store and sending it in for a repair), I would really appreciate it. Thanks in advance.
Related
Hey guys,, just got my new Galaxy Nexus, brand new one
Charged it to full as it said in the manual and turned in on, it got into the first 'setup' window and decided to crash, ever since it's boot-looping on the Google logo like in this video and won't do anything else.
I tried factory reset from recovery, I tried to remove battery and try again, I tried with and without SIM, same thing...
now my question is - did i get a faulty phone and i should replace it or it's something I can fix myself? Thank you
As long as there's no icon of a lock under the google logo in the first screen you see while booting, it's a production problem.
all options given to you by people around here about how to unlock it and try to fix it yourself are redicioulus in your case. When you have the phone for less than 7 or 14 days (depending on the country you life in, best way to check is by going over the shop receipt it should be mentioned all the way down. If you bought it online you got a mail) you can walk to the store and demand a new one. If they tell you that they send it to the factory point them on the law and the promises on their receipt... you have the right to give them the package back and pick a new one from the shelf with the same price.
But remember to take everything you bought (cables, earplugs, guide, the cardboard inside the box and the box itself) with you! If you don't they will tell you that you did not bring anything and have no right to pick a new one.
Just get a fresh one it's the best way for you since this problem emerged within the first few hours (and literally on it's first boot). It's most likely a production error. Waiting for a fix at the factory will cost you weeks... and many people report scratches on their screen and broken covers since the phones are not always treated nicely during their travel and fix.
Please post future news on your case here... it's a great help for people with the same problem.
Sent from my Galaxy Nexus using XDA
Same problem but after months
Hi there,
I just had the exact same problem, with a difference : my phone had been working just fine for months. Now, impossible to get it to boot. It cycles the "Google" screen, and that's it. I found that when I hold the volume button down as I start the phone it shows "odin mode", but I do not know what it is for and it does not seem to download anything.
Any ideas?
When it happens right after you purchased the phone, it's better to bring it back to where you bought it from.
On the other hand, try this. Hope this helps.
Just to give you a brief rundown of everything that's happened..
I'm 17 and saved up for a few months to buy a HTC One X. Needless to say, it's probably the most expensive phone i've ever owned, since all my other phones were hand-me-downs and old phones from eBay.
This morning i wake up and go to work as usual. Just to find my phone's display won't switch on. As you can imagine, I'm tirelessly panicking and try the 3 button combo.. to no avail.
Using Fastboot to reboot didn't work either.
This phone turned into a brick overnight, and i have no idea what happened??
Just before i left for work, i did check my phone and it was working alright.. Then five minutes later, it won't display anything.
The thing is, I can't take it back to HTC either because this is my 5th replacement phone!
First one had black glue smudged on the LCD it's self,
Second one had the screen not glued down and wasn't aligned,
Third one didn't even have any glue applied and the case wasn't even attached properly,
Forth one had this problem where the screen's LCD would dilate if i touched it - even lightly,
and this one is my 5th, the antenna wasn't properly connected and now the screen doesn't work.
I've had terrible luck, and i don't know what i can do?
If you can give me any information to get me out of this, it would be much appreciated.
Although i still can receive text's and calls fine, it's just the display..
Since you’re unlocked and running a non-stock kernel and ROM, maybe some of the dev-ish folks can help you resuscitate it if it’s indeed a s/w problem.
If it’s a h/w problem, what to do depends on where you bought the phone and how old it is. If it’s within the remorse/DOA period maybe you can exchange it. It’ll be hard for whoever you bought it from to see you’ve unlocked it if nothing’s showing on the display.
If it’s outside of the exchange period you’ll have to send it in for repair. If you can’t bring it back to life to flash it back to stock you’ll have to throw yourself on the mercy of HTC Asia in getting it fixed unlocked. HTC's different repair centers seem to all have different policies related to warranty coverage for h/w faults on unlocked phones. If it is a dead display maybe you’ll get lucky.
You might want to put a note in with it telling your “I’m 17” story and how devastated you are something you’ve worked so hard for has failed. Repair techs are people too. Good luck.
BarryH_GEG said:
Since you’re unlocked and running a non-stock kernel and ROM, maybe some of the dev-ish folks can help you resuscitate it if it’s indeed a s/w problem.
If it’s a h/w problem, what to do depends on where you bought the phone and how old it is. If it’s within the remorse/DOA period maybe you can exchange it. It’ll be hard for whoever you bought it from to see you’ve unlocked it if nothing’s showing on the display.
If it’s outside of the exchange period you’ll have to send it in for repair. If you can’t bring it back to life to flash it back to stock you’ll have to throw yourself on the mercy of HTC Asia in getting it fixed unlocked. HTC's different repair centers seem to all have different policies related to warranty coverage for h/w faults on unlocked phones. If it is a dead display maybe you’ll get lucky.
You might want to put a note in with it telling your “I’m 17” story and how devastated you are something you’ve worked so hard for has failed. Repair techs are people too. Good luck.
Click to expand...
Click to collapse
I shook the device out of frustration.. and it started working for a few seconds.
What's going on here? Is it a faulty display/connection? Is there a way to possibly just send it to a nearby phone shop and get it fixed?
Sorry about all the questions, I'm shocked, happy, and devastated all at the same time.
Are HTC refusing then? That seems a bit off/ illegal... Surely under the faulty goods act (I assume the law isn't THAT different in Australia to UK) they have to take it back as it CAN'T be a year old and they can't prove the issue was caused by your mistreatment. It doesn't matter how many phones you've had... Also, where did you buy the phone from? I think you should be able to return it through the shop as THEY sold you the phone, not HTC... They are still under an obligation as they sold you the thing.
Plus, the 'I'm a 17 year old and saved up for ages thing' might work too! I'd try not to get too technical with the law if you go down this route though!
Best of luck sorting this out. It's within your rights to get a replacement (you bought the phone new, I assume?) so I'm sure this will eventually work out. Don't give up! You just need to speak/ write to the right person...
sent from my internet
What rom were you on?
I remember my One X not charging at all while it was turned off completely although it showed Orange charging led.
It could be that you ran out of battery and phone not turning on. Due to no charging effect.
@Op,
Reading your story there's one thing that's crossing my mind.
Could it be possible the battery run dry during the night?
It sounds stupid but those things you forget easy when you're in a hurry or stressed.
I don't read anything in your post you tried to charge.
Atrixx said:
Just to give you a brief rundown of everything that's happened..
I'm 17 and saved up for a few months to buy a HTC One X. Needless to say, it's probably the most expensive phone i've ever owned, since all my other phones were hand-me-downs and old phones from eBay.
This morning i wake up and go to work as usual. Just to find my phone's display won't switch on. As you can imagine, I'm tirelessly panicking and try the 3 button combo.. to no avail.
Using Fastboot to reboot didn't work either.
This phone turned into a brick overnight, and i have no idea what happened??
Just before i left for work, i did check my phone and it was working alright.. Then five minutes later, it won't display anything.
The thing is, I can't take it back to HTC either because this is my 5th replacement phone!
First one had black glue smudged on the LCD it's self,
Second one had the screen not glued down and wasn't aligned,
Third one didn't even have any glue applied and the case wasn't even attached properly,
Forth one had this problem where the screen's LCD would dilate if i touched it - even lightly,
and this one is my 5th, the antenna wasn't properly connected and now the screen doesn't work.
I've had terrible luck, and i don't know what i can do?
If you can give me any information to get me out of this, it would be much appreciated.
Although i still can receive text's and calls fine, it's just the display..
Click to expand...
Click to collapse
privatetrousers said:
Are HTC refusing then?
Click to expand...
Click to collapse
Yes. But not in every region (yet). Do a search. It's been disucssed. Also, it appears Samsung's going down the same path.
http://forum.xda-developers.com/showthread.php?t=1745834
BarryH_GEG said:
Yes. But not in every region (yet). Do a search. It's been disucssed. Also, it appears Samsung's going down the same path.
http://forum.xda-developers.com/showthread.php?t=1745834
Click to expand...
Click to collapse
Aware of the discussion... Using the xda app and didn't pick up that the phone's been 'HTCdev'd (my fault for not reading properly - sorry, folks!). Still not sure HTC/ Samsung can legally 'sign your rights away' though. Still, not a discussion for here...
Hope you got the phone sorted anyway.
sent from my internet
Atrixx said:
I shook the device out of frustration.. and it started working for a few seconds.
What's going on here? Is it a faulty display/connection? Is there a way to possibly just send it to a nearby phone shop and get it fixed?
Sorry about all the questions, I'm shocked, happy, and devastated all at the same time.
Click to expand...
Click to collapse
How or who fixed ur antenna problem, could be related if handset wasnt but back together properly.
Hey all, I'm having some trouble here. My best friend past away in a car accident a month ago, 5 hours away from his place. His mother and I would like to know what he was doing out there in the first place. The Coroner gave her the phone, and since I'm in IT, she gave it to me. So far I can access photos, videos, etc, but the screen is completely smashed. part of the display itself (under the glass) is missing. Here's my other problem, I don't know his passcode, even if I did acquire an old phone and did a parts swap. Windows is not detecting the phone as a phone (probably cause I havent put his passcode in), but detects it as a removable storage device. so far, I can't find an app for PC that will detect the phone in this state, and I need to pull the SMS/MMS data off of the phone, and everything else. The phone is NOT rooted. His mom trusted me to do this for her, and so far all I've gotten are the photos and voice recordings. Can anyone help me out?
sublimeload said:
Hey all, I'm having some trouble here. My best friend past away in a car accident a month ago, 5 hours away from his place. His mother and I would like to know what he was doing out there in the first place. The Coroner gave her the phone, and since I'm in IT, she gave it to me. So far I can access photos, videos, etc, but the screen is completely smashed. part of the display itself (under the glass) is missing. Here's my other problem, I don't know his passcode, even if I did acquire an old phone and did a parts swap. Windows is not detecting the phone as a phone (probably cause I havent put his passcode in), but detects it as a removable storage device. so far, I can't find an app for PC that will detect the phone in this state, and I need to pull the SMS/MMS data off of the phone, and everything else. The phone is NOT rooted. His mom trusted me to do this for her, and so far all I've gotten are the photos and voice recordings. Can anyone help me out?
Click to expand...
Click to collapse
I feel sorry for your loss. You and his mom have my condolences.. If his mom does not know the passcode then there is only limted help we can offer. I am not saying it can't be done.
It is XDA Policy to not post instructions on unlocking phones with passcodes. So I apologize I can't help any further.
There are threads that detail how to do this. Can't say for sure they are all still there, but I have seen them.
I've seen some that tell how to get around the screen lock passcode/password, and some that detail how to pull all data from a device with a broken screen for backup before sending it for repair.
I too, am very sorry to hear about your loss..... I will keep you in my prayers and hope you may find the strength and closure you need to get through such a difficult tragedy...
Sent from my SGH-T999 using Tapatalk
I tried:
- Facebook -> no effect
- Twitter -> no use, only used for maketing, they don't answer
- Email -> The site (both local and global English) just throws me to the main page, and nothing happens. I get no mail that I submitted my message, I get no message on the website that my message was sent OK. I get nothing. Just throws me to the main page and that's it.
Tried both pages as I said, no effect.
There is also a phone contact, but I doubt I could reach anyone there.
The story:
I could use my phone and was satisfied with it (HOX) for half a year. Then it started dying, and spent the rest in service.
Been using my old Nokia ever since. (What a joke...)
Now I'm really, really fed up. Yes, I waited patiently weeks, months, read the fake/forged repair documents and whatnot...
But it's just useless. There is no effect whatsoever.
Even if they list that they changed the moon or... whatever, they did not. They spit lies in your face, in the form of a huge list on an A4 paper.
So I want to reach someone who could help me.
Story:
- Phone first had difficulties waking up in any weather/heat condition.
- After a while phone could not wake up in cold temperatures at all. (Not outside cold, just below 15C.)
- Then it started having glitching screen, and the lock-up issue did not go away.
- I changed the SIM cards and returned the phone.
Took them weeks to get it fixed, and when I got it back, I could not even turn it back on.
Asked the service that "wtf?!" and he said "you are right"... Just what the hell?
What the f. did the service people doing in there? Like... "well, let's write a lot of things on a list and that will surely fix it!"
So he took the phone back and the phone was in service again.
Fast forward weeks again, the phone is back.
- I didn't want to waste time with contacts transfer (it's an ass. HTC provides no tools, software support is outright ****.)
- So I sat down and I had glitches in the menu when scrolling. As I said I did not use the phone prior, because either I use one phone, or the other phone.
- And after a few minutes of use, when the chip started heating up (tegra), the phone locked up and the screen went off.
tl;dr: the phone been through many repairs and it's A BRICK. A PERFECT PAPER-WEIGHT.
If you are thinking of buying a HTC device: Don't do it man. It sucks.
The software you get is a joke (on PC), it does not help. MyPhoneExplorer is like the only way to KINDA transfer data, but even that fails. I'm a programmer, I spent days on fixing problems regarding this. I don't even know how a normal person could transfer their contact list.
And this is just one problem. As you can see build quality/quality and warranty is the other thing.
My entire county is crying on the local HTC wall that their phones are plagued with problems and no one cares about them. I want A PHONE after I paid so much money.
Keeping this concise. Background:
I've been using Windows Phone devices for 8 years. My original 8yr old Samsung Focus is still kicking.
I figured it was about time to jump to Android and picked up a "used for 3 months" Pixel XL. Originally purchased from the Google Store. (purchaser forwarded his receipt).
Bought first week of November, didn't use for a month as I didn't have a case, then used on WiFi but didn't have a sim in it until December 20th or so.
It had been running great. Now that I think of it, it had shut off twice from ~30% battery but in extreme cold. Thought it was cold related.
Two nights ago I set it down to go to sleep. I woke up, it did not.
At first I thought the screen died. I would get the odd vibration when long-pressing power for example, but never anything on the screen. The power + vol brought up the quickboot/recovery but:
"start" results in a blank screen
""restart bootloader" goes to blank screen
"Recovery mode" flashes a white screen with the Google logo for half a second then blank screen
"Barcodes" displays barcodes
I recently picked up a USB C > USB 3 cable and plugged it into my Win10 PC. It showed "Android Device Ready" but I expected to see some removable drive show up (dunno, had never hooked it up to my PC before to know what the usual behaviour should be).
Today, when trying to start it again it flashed the battery/charge icon for half a second, then blank screen.
I had a chat with a Google support agent who got me to try a remote erase which, I'm guessing, hasn't been received by my phone.
So my Android experience thus far has been: spending more than I've ever spent on a phone for a device that I accessed wifi on for a few weeks, then started to set up as my daily driver for a few weeks, just in time for it to seemingly die. Oh yeah, and of course, it's out of warranty. This world is new to me. Google's suggestion was to send it in to a partner for repairs (who knows how much that will cost). I'm hoping there's something else I can try before resorting to that.
Originally I was hoping to get some data off it. I'm not familiar with what Google backs up within Android (I had those settings checked, but no third party backup apps). I guess my photos should be backed up which would have been the biggest thing. Now I'd just like to recover the device without having to spend more money!
Oh, previous owner had Oreo 8.1 on it.
Any guidance would be most appreciated. Back to my trusty 5+ yr old Lumia 1020 in the interim!
tyyan said:
Keeping this concise. Background:
I've been using Windows Phone devices for 8 years. My original 8yr old Samsung Focus is still kicking.
I figured it was about time to jump to Android and picked up a "used for 3 months" Pixel XL. Originally purchased from the Google Store. (purchaser forwarded his receipt).
Bought first week of November, didn't use for a month as I didn't have a case, then used on WiFi but didn't have a sim in it until December 20th or so.
It had been running great. Now that I think of it, it had shut off twice from ~30% battery but in extreme cold. Thought it was cold related.
Two nights ago I set it down to go to sleep. I woke up, it did not.
At first I thought the screen died. I would get the odd vibration when long-pressing power for example, but never anything on the screen. The power + vol brought up the quickboot/recovery but:
"start" results in a blank screen
""restart bootloader" goes to blank screen
"Recovery mode" flashes a white screen with the Google logo for half a second then blank screen
"Barcodes" displays barcodes
I recently picked up a USB C > USB 3 cable and plugged it into my Win10 PC. It showed "Android Device Ready" but I expected to see some removable drive show up (dunno, had never hooked it up to my PC before to know what the usual behaviour should be).
Today, when trying to start it again it flashed the battery/charge icon for half a second, then blank screen.
I had a chat with a Google support agent who got me to try a remote erase which, I'm guessing, hasn't been received by my phone.
So my Android experience thus far has been: spending more than I've ever spent on a phone for a device that I accessed wifi on for a few weeks, then started to set up as my daily driver for a few weeks, just in time for it to seemingly die. Oh yeah, and of course, it's out of warranty. This world is new to me. Google's suggestion was to send it in to a partner for repairs (who knows how much that will cost). I'm hoping there's something else I can try before resorting to that.
Originally I was hoping to get some data off it. I'm not familiar with what Google backs up within Android (I had those settings checked, but no third party backup apps). I guess my photos should be backed up which would have been the biggest thing. Now I'd just like to recover the device without having to spend more money!
Oh, previous owner had Oreo 8.1 on it.
Any guidance would be most appreciated. Back to my trusty 5+ yr old Lumia 1020 in the interim!
Click to expand...
Click to collapse
Factory reset.
Sounds like a hardware problem. Most likely a motherboard issue. Try flashing the official 8.0 factory image first though.