[Q] Networking issue in android 4.2.1 Galaxy Nexus - Samsung Galaxy Nexus

Hello,
i've come from this thread thread
I have a galaxy nexus running stock android 4.2.1 with a very peculiar problem. From time to time i have trouble accessing a certain website if i try from wifi or from mobile connection it doesn't matter. If i restart the device the website works without a problem. It was a very odd problem and kept bugging me so i tried to focus on finding the real cause. After a lot of try and error i managed to arrive at this situation:
I have at my disposal 3 different wifi networks (lets call the wifi-1,wifi-2,wifi-3) and mobile broadband connections.
after a reboot of the phone (just to have a clear state) if i connect to wifi-1,2 or mobile conn the website works OK. if i connecto to wifi-3 the site also works OK but then after i disconnect from wifi-3 and connect to any of the other wifi-1,wifi-2 or mobile conn it doesn't work anymore. If i connect to wifi-3 again it works fine on that network.
I've connected to the phone using connectbot and checked the ip address and different params. and i simply can't get a ping to that website. a similar website located in the same subnet but on a different IP still works.
So what could happen on the network layer on the phone to stop working the connection to a certain IP?
Where could i find some info about how to debug IP networking issues on android 4.2.x
PS: I control both the phone and the servers that i'm trying to reach and can't see any traffic coming from the phone on the server.
PS1: I couldn't reproduce the issue with android 4.2.2 only with 4.2.1 (i've also tested android 4.4.4 and couldn't reproduce) i've tested 2 different phones with 4.2.1 and the problem reproduces.
PS2: IPv6 is disabled on wifi networks
PS3: all networks use different ip address classes and the IP changes accordingly. i was able to reproduce the issue only with a specific website/ IP

I was hoping someone would have answered you here.
Let me ask you this. Can you do process of Elimination ?
Choose a different Web such as this site http://forum.xda-developers.com
Next Connect the phone to each network and the Data in turn. Each time, first wipe data to the Browser on your phone. Go to the website. See if it loads and interacts well. (Go to some forum or log in etc.)
Switch to the next network and repeat. Let me know how that goes.
Next find a computer and have it do the same thing with internet Explorer. Clear IE's cache data each time. See how that goes as well with this site as your test site.

Related

XDA IIs Wifi and lockups

Does anyone have a problem with their wifi locking up their xda iis? I have bought a linksys router and am getting frequent lockups when using wifi. I am using the shipped O2 rom, thanks
I have no problem at all with Netgear router. Try changing the connection speed setting in the router to the "b" mode only. Hopefully this can solve your problem.
No problems here either I'm afraid. I'm using a Draytek Vigor 2600VG at home and at work there are two of us with XDA IIs using a Linksys BEFDSR41W wireless router and no problems there either.
Sorry! :-(
Try a hard reset (gulp!) and see if you still have problems (Without anything else installed that might be inteferring) otherwise might be a faulty unit perhaps.
--Neil
I second what xanth said, I had the problem where wifi would not turn on, so I hard reset and installed each software back individually the problem was Calligrapher 7.3 did not like being in Storage or Storage Card only in Main memory (go figure)
efjay said:
Does anyone have a problem with their wifi locking up their xda iis? I have bought a linksys router and am getting frequent lockups when using wifi. I am using the shipped O2 rom, thanks
Click to expand...
Click to collapse
I use the XDA IIs on a variety of wireless networks and experience problems with an alarming regularity. The most annoying is the fact that the top bar seems to loose functionality, when using wireless!!
I will actually add that I do seem to have problem with the "range" of WiFi.
I need to do more testing, but it doesn't seem to be more than 20m or so before have communication issues/timing out :-( Will have to find out what our walls are made of!!!
I have problems connecting sometimes. I regularly use three routers, Draytek, Buffalo and Belkin. The only time that it locks up is when using skype. The skype problem is a known issue with no cure.
Nigel
I am having a problem where my Siemens SX66 will loose connection to my Microsoft MN700 wireless AP on occasion. -It simply appears as if the Wifi radio shuts itself off.
Weird.....
Wifi has never worked for me. It simply doesn't work in the way nature intended.
The main problem (as far as I can tell) seems to be that it cannot get DNS or IP configuration settings from my router (Belkin 7630) automatically.
It can connect to my wireless network without any hassle, but that's about it. If I enter DNS and IP settings manually it works fine. But this is unworkable if you want to connect to another wireless network.
If I can't sort this out by next week I'm going to sell the unit on eBay. It's been nothing but a pain since I mistakenly bought it in December.
Wifi is a nightmare on this device! I'm going back to Nokia.
I am going to do a hard reset and test to see if i still get any freezes. Anyone know of any software i can use to backup my text messages?
WiFi
Hi guys,
Haven't had too many issues with WiFi over here - standard O2 Asia ROM (with the BT 3500 update).
I'm running a Netgear WG602 @ home with 64bit WEP and a Dlink AP2100 @ work with WPA-PSK. No connectivity problems at either location, both DHCP. It does however take a few minutes to connect, but this is on the odd occasion.
The only frustrating thing with the WiFi is that I have to soft-reset often to turn Wi-Fi on - any ideas? Hopefully O2 will fix this in the next ROM. Other than that, I've had the Nokia 9500, P900/800 and this is by far the best device for the power user.
Just me 2c!
Cheers
cK
Wifi is on all the time on my device, sometimes when I switch the device on while within range of an AP it does not connect. Often switching wifi off and then onn again causes it to connect. If this does not work then I can often go into the network dialogue section, and see the network marked as 'availble' but not connected (why it sometimes does not auto connect I dont know). Tapping connect usually cures. If that does not work then I too need to soft reset.
I hope like you that they fix this cause its damned anoying. I will be interested to see what the Benq P50 is like when its released. I shall get one from expansys to test and ship it back within the 7 days.
Nigel
As for those having problems with specific access points. It is not nessesarily the fault of the blue angel. It seems to me that none of the manufacturers of wireless kit understand the term 'standard' they all seem to have their own take on it, which is why kit from different manufacturers refuses to talk to each other. I am of the opinion that they do it in purpose to lock you into using their client cards with their AP's !!
Try it with some non Belkin kit and see what happens.
Nigel
Well i tried a hard reset and didnt install any apps and tried connecting to wifi again and still got a lockup and loss of connectivity. Im going to swap the router for another make and see what happens
Swapped my linksys router for a D-Link and so far no problems after 2 days. so looks like my problem was my router.
Swapped my linksys router for a D-Link and so far no problems after 2 days. so looks like my problem was my router.
XDA IIi and wifi
I just bought one of these and can't get it connected. I have a netgear wg602 access point. When I finally figured out how to set the IP manually (the 02 xda tech support said it can't be done - maybe they're right ;-)
I now have it saying it's connected, with right IP address. My DNS and gateway are set up for the wireless adapter in network adapters. The signal is average. The XDA says wifi is connected. The access point even says it's authenticated and associated - same as my other stations.
Only problem is, internet explorer doesn't find any web pages - says "The page you are looking for cannot be found" (works fine through GPRS)
Also, terminal services times out trying to connect to an internal IP address (to eliminate DNS as a problem)
So, anyone know how I troubleshoot network problems - it looks like a TCP/IP issue? Can't find ping or arp etc. I've also tried an IP address that I know works on the network.
thanks for any help
Dave
Hi
For ping, ipconfig and stuff, head to http://www.cam.com/windowsce.html
I have had multiple issues trying to get wifi working reliably. It still fails now, but there are a few tricks to get it working again. Most of my wifi issues have been due to regular use of three AP's [email protected] and [email protected] along with GPRS and VPN.
To start with I suggest setting all the ****e in connections (internet and home network to 'My ISP' then goto your wifi setup, network adapters, and tell it that the wireless card connects to the internet. Now, tap ok, and goto tools, network cards, tap the active connection (it must already be connected) and ensure that its set to internet.
Next soft reset the thing, and wait for it to connect to yr wifi. Now, use the ipconfig tool and ping tool from the above site to check that all is OK. Check that its got the default gateway right and a sensible LAN IP.
I have found on occasion that I can be connected via wifi, but that the device is still trying to talk using an old IP allocated by gprs which means nothing to my lan! IPconfig will show if all is OK.
Whoever wrote the whole of the networking system (and its terrible gui's) on windows mobile wants shooting. I usually have 2 VPN profiles setup under my work network. If I leave it set to that, and use wifi from my lan to connect to the internet all is fine. However if I try and access a local server, the damned thing starts trying to connect a vpn (it aint inteligent enough to work out that the IP I asked it to connect to is local).
I have been trying to find a setting for all this networking rubbish that allows me to do *everything* without reconfiguring each time - to no avail.
Another thing to note is that you cant send/receive MMS messages while wifi is connected (more stupidity), it tries to connect to the MMS server using the wifi connection, and the telco blocks it cause it wants to charge you for sending MMS over GPRS. Only solution is to disconnect wifi, send MMS then reconnect wifi!!!
Nigel
No problems with WiFi for me
Hmm I'm using an O2 Asia Rom as well.. and my wifi manager seems to automatically create "settings" for each AP it detects and I seem to have no problems connecting at all... been using WiFi around my house since the first day i got it..
i am using a Linksys Wireless 802.11b router..
btw I am new here.. finally able to register!
How's everybody doing?
Cannot turn off IEEE 802.1x
Has anyone had problems unchecking the 'IEEE 802.1x netwrok access control' checkbox???
I uncheck it, but then when I go back to the screen (click on the connection | then select 802.1x tab at the bottom) it has checked itself again!
The XDA IIs does not save the setting - it just keeps re checking itself 02 help have been no use - they sent me an instruction manual and it even says in one of the step 'uncheck IEEE check box'
Im am using a netgear wirelesss router and have also tried on a d-link
Sugestions - is anyone else having this problem??

WiFi help

Hy. I bought my defy one week ago and I have noticed some inconsistencies with the WiFi function. I got it tot work on a public network in a restaurant on the first try. At home however everything seems so random : I got it to connect to WiFi 5-6 times eventhough I don't have a router but most of the times I get the : "connection detected" notification but no internet access ( when i select the network in the wifi settings it says the signal is excellent ).
My modem is a Huawei EchoLife HG520s, I am running windows 7 x32, my phone was not rooted and i didn't make a blur account.. that doesn't work either.
I would really appreciate your help.
Flinck said:
Hy. I bought my defy one week ago and I have noticed some inconsistencies with the WiFi function. I got it tot work on a public network in a restaurant on the first try. At home however everything seems so random : I got it to connect to WiFi 5-6 times eventhough I don't have a router but most of the times I get the : "connection detected" notification but no internet access ( when i select the network in the wifi settings it says the signal is excellent ).
My modem is a Huawei EchoLife HG520s, I am running windows 7 x32, my phone was not rooted and i didn't make a blur account.. that doesn't work either.
I would really appreciate your help.
Click to expand...
Click to collapse
You are getting wifi signal at home but do not have a router? You mean a wifi router? If that's the case maybe you are picking up wifi signals from someone else's router and you cannot connect because you need to sign on? If you are having trouble getting on your own router, could you tell us what it is etc.?
You didn't set up a Blur account? Or you did and it doesn't work? Where are you located? If you tried to set it up and couldn't it may be because some markets (I hear) do not support Blur. For instance, there are some models of Defy that do not have Blur and that's probably why.
Sorry i should have made it clearer: i have not bought any kind of router but the modem i use could have a wifi router incorporate(i don't know if it does i lost its documentation).
I live in a house with no nearby sources of wifi and both networks (the one i use to connect to the internet from my pc and the wifi i find if i scan wth my phone have the same name)
I live in Romania and everytime i try to set up a Blur account and click the start button it cancels.
Flinck said:
Sorry i should have made it clearer: i have not bought any kind of router but the modem i use could have a wifi router incorporate(i don't know if it does i lost its documentation).
I live in a house with no nearby sources of wifi and both networks (the one i use to connect to the internet from my pc and the wifi i find if i scan wth my phone have the same name)
I live in Romania and everytime i try to set up a Blur account and click the start button it cancels.
Click to expand...
Click to collapse
Is there any way you can temporarily disable your modem's wifi security just so you can get on to see if that works? Make sure to turn it back on after, this is just to see if that's the cause of the trouble.
Also about setting up a Blur account - did you try that at home, or at an open Wifi area (eg. the restaurant)? If it doesn't work at home then I guess it's worth trying it at the restaurant or any other place where you can get the connection to work.
Well the network i get here at home is 'open' and i get a connection everytime.. just no internet access on my phone and the computer doesn't seem to recognise the connection (happen exactly he same even on the times i had internet access)
Flinck said:
Hy. I bought my defy one week ago and I have noticed some inconsistencies with the WiFi function. I got it tot work on a public network in a restaurant on the first try. At home however everything seems so random : I got it to connect to WiFi 5-6 times eventhough I don't have a router but most of the times I get the : "connection detected" notification but no internet access ( when i select the network in the wifi settings it says the signal is excellent ).
My modem is a Huawei EchoLife HG520s, I am running windows 7 x32, my phone was not rooted and i didn't make a blur account.. that doesn't work either.
I would really appreciate your help.
Click to expand...
Click to collapse
exactly what happened to me. is not a router's problem but a DNSes problem.
you must enter the router and disable the "automatic DHCP". enter in the settings of the phone, wifi, advanced DNS settings automatically if not found. and it work.
P.S. after this if you have problems with your computer, right click the connection, and then do "problem solving". good luck ...
powertony84 said:
exactly what happened to me. is not a router's problem but a DNSes problem.
you must enter the router and disable the "automatic DHCP". enter in the settings of the phone, wifi, advanced DNS settings automatically if not found. and it work.
P.S. after this if you have problems with your computer, right click the connection, and then do "problem solving". good luck ...
Click to expand...
Click to collapse
the only problem is that I can't seem to find a router in my devices.. i have a internet modem that might have a wi-fi router incorporated
How does the computer connect to the modem if it uses USB i'm not too sure what you can do but if it uses ethernet what I recommend you do is click on start, and type in "cmd" when this loads type "ipconfig /all" this will then bring up all the details of your connection. What you are looking for is the default gateway, this will be the address of your router. With this add "http" and the default gateway number into a browser,you should then be able to get into the routers config and then you can follows powertony84's guide.
Well i'm pretty sure the network I connect to with my phone is mine because i just changed its security level to WEP using bobdigby advice. But I got lost afterward.
I have attached a prinscr of the DHCP setting i can fiddle with and i really appreciate your help so far
Any idea what channel i should use? i got a tip to chage the channel but i don't know into which one
I don't use any router but I turn my laptop, which supports wifi, into a wifi hotspot so that my defy can use wifi within my apartment. It's wonderful!

having wifi issues

been having trouble with wifi connecting. It was working fine... i decided to give a different rom a try (express 3.61 landscape). i couldnt get wifi to work and there were a couple things i didnt really care for, so i switched back to my energy 2/6/12 with anthrax kernel and still not connecting to wifi... well thats only partially true. I have a linksys WRT54GS2 router and i use CISCO NETWORK MAGIC to manage/monitor my network. When i try to disable the network lock to add my phone back in it just keeps searching and never finds it, but my phone will be connected to my network. As soon as I cancel the scan it drops the wifi connection. I even tried using WPS with no luck. Do you think it has something to do with updating my PRL and profile while on the Express rom? this is really annoying me.
UPDATE: I've been playing around in my routers configuration utility and i got this figured out. I jsut couldnt do it with in Network Magic. Ill post my steps incase anyone had this same issue:
1. open web browser on pc enter you address to get into your router(this is usually 192.168.1.1 on linksys routers)
2. leave the user name blank and type admin in the PW section(unless you changed it when you did setup)
3. Go to the "wireless" tab
4. Then goto "wireless MAC filter" subtab
5. click edit mac filter list button
6. get your phones mac address( menu\settings\about phone\hardware information
7. enter phones mac address into an open slot then click save settings at the bottom of the page. then save the changes in the router setup.
It may vary some for different routers but this worked for me... WHAT A PITA!

[TIP] Wifi connected but no internet connection!

At some points in your life, one of your Android devices connect to a wifi router, but can't connect to the internet. However, your computer, laptop or iPad will connect to that same wifi and use the internet just fine. I've looked everywhere on the internet for solutions, some of them are:
+ Turn off and on both modem and wifi router
+ Factory reset wifi router
+ Battery pull your phone, wait 30s and put it back
+ Reflash stock or custom ROM
+ Change DHCP IP setting to Static
+ Disable security (WEP, WPA) on wifi router
+ Check DNS server, gateway IP address for correctness
Fortunately, I stumbled upon this old thread last night -> http://forum.xda-developers.com/showthread.php?t=1371794
It helped fix the internet connection temporarily, turning off and on wifi on phone caused the issue to repeat.
In summary, he found out the correct MAC address for gateway was mismatched with the one on his phone. Even though the gateway IP address is correct (example: default gateway IP 192.168.1.1)
Upon further investigations, I found out my Wifi ROUTER has the same IP address with my MODEM (192.168.1.1) This IP conflict causes the phone to recognized the WIFI ROUTER's MAC address as the gateway's MAC address. This problem mostly occurs on Android phone, not computer (I'm no tech savvy so I have no idea why)
Simple fix: Go to wifi router setting page, change the IP address on wifi router to different number (other than default 192.168.1.1), and the problem should be fixed.
Please help spread the words to fellow Android lovers, I'm sure a lot of us have struggled with this problem :laugh:
I'm one guy who is desperately looking for a solution to this.
Unfortunately the solution you gave didn't work.
Hi
i have a problem with wifi. it remains connected but loses internet access randomly. i found this solution:
"In the wifi networks, select the network you want and select ‘Forget network’
Turn off the wifi
kill all the apps with your task manager
Turn on the wifi again
Connect to the network
Check the internet connectivity
If still the problem exist, switch off the phone and redo the above steps"
it solves the problem, but it happens again after some minutes. actually, i also installed an app named "wifi fixer" which does the above process automatically. when the program is active, it turns the wifi off and on every 2-3 minutes. and the phone has internet access when the program tuns the wifi on.
any idea?
Turn off wifi optimization on some android phones help.
Sent from my Nexus 7 using Tapatalk 4
(bump) By any chance, are you all using Aztech's router? I have the same problem with my Aztech router.
solution?
---
Had the same problem for several months. Changed my router and everything became prefect.
Sent from my Galaxy Nexus using Tapatalk
---
---
2 years after the last reply I am having the same problem. My wife and kids all have internet access on their phones, tablets, desktop and laptops all from the same modem router yet I am unable to use the internet on my Galaxy S2 mobile phone even though my phone says connected to Wi-Fi Network Netgear 06.
The Mac address solution provided isn't applicable to my situation as my Mac address on my mobile is different to my modem router Mac address.
Any other solution?

Swann Security Remote View, Home WiFi Works, Mobile Data Doesn't

Hello all!
Recently I've purchased the Swann DVR8-1425 security system.
I've been able to connect it to my home network successfully. I can remote view the cameras through my T999L (no root, completely stock) on WiFi through the SwannView app, but as soon as I put it into mobile data, it shows me a message of not being able to contact the server. I'm assuming if I were at someone elses house on their WiFi, it would be the same result. Same issue on my Dad's S2, rooted, running Infamous 3.0 in the T989 forums.
I've messed with most, if not all the settings I can possibly use with trial and error. When it comes down to it, obviously there's only the one setting that works with my WiFi (the given IP address from the DVR and a server port given: 9000) and it won't connect with mobile data whatsoever (2g, 4g, or LTE). I've tried using HTTP port 85 instead of the 9000, a preferred DNS server in place of the IP address, turning on and off UpNp (not really sure what that does). Absolutely nothing. Server connection fail each time when using mobile data.
I've disabled the firewall in hopes of it working, but I've had no luck. Haven't reset the router, assuming I just unplug and replug but other than that, I'm out of ideas. Not sure what else I can work on besides the firewall, if that even does anything.
The Swann software installed on my Mac does work, but haven't had a chance to test it somewhere other than my home network. It could work, but I wouldn't know at this point. Just more concentrated on the mobile data issue.
My knowledge is small when it comes to this networking stuff. Connecting to a WiFi hotspot is about as easy as it gets for me lol. I just got lucky with trial and error for setting it up with the home network. Just wondering if anyone has experience with this or ideas that may come to mind. At the worst, I won't be able to remote view anywhere other than using my wifi, but it will still record at least.
Thanks in advance!
MyanRagahis said:
The Swann software installed on my Mac does work, but haven't had a chance to test it somewhere other than my home network. It could work, but I wouldn't know at this point. Just more concentrated on the mobile data issue.
Click to expand...
Click to collapse
^^^^^
Seems to me you should test the remote connection elsewhere before you start troubleshooting a problem thst may not even exist. If its not configured correctly to do what you want, its not going to work across the internet which would include the mobile data.
Make sure you can access what you want remotely, then test over mobile data. Unless I read that wrong it doesn't sound to me like you've done this. You can test the mobile data connection all you want, but if its not working remotely by any other means you will be wasting your time. (Unless you got lucky and configured it correctly, but as you said, youre not very experienced with this).
Until you verify it does work remotely, there's no reason to assume its your phone or T-Mobile that is the problem.
Tbh, I'd assume first it was a router config on your side. (Unplugging it doesn't reset its settings, and even if it did it may not be configured as needed by default.)
You'd probably find better support by going to the equipment website and router website.
Sorry I don't have the answer your looking for, but hopefully ill get you in the right direction.
Sent from my SGH-T999 using xda premium
DocHoliday77 said:
^^^^^
Seems to me you should test the remote connection elsewhere before you start troubleshooting a problem thst may not even exist. If its not configured correctly to do what you want, its not going to work across the internet which would include the mobile data.
Make sure you can access what you want remotely, then test over mobile data. Unless I read that wrong it doesn't sound to me like you've done this. You can test the mobile data connection all you want, but if its not working remotely by any other means you will be wasting your time. (Unless you got lucky and configured it correctly, but as you said, youre not very experienced with this).
Until you verify it does work remotely, there's no reason to assume its your phone or T-Mobile that is the problem.
Tbh, I'd assume first it was a router config on your side. (Unplugging it doesn't reset its settings, and even if it did it may not be configured as needed by default.)
You'd probably find better support by going to the equipment website and router website.
Sorry I don't have the answer your looking for, but hopefully ill get you in the right direction.
Sent from my SGH-T999 using xda premium
Click to expand...
Click to collapse
After read this earlier, I facepalmed myself and went to go test this out. Drove over to Starbucks a few minutes ago, connected to their wifi through my phone and it didn't connect Hmm...definitely a router setting then. The dvr itself is connected to the router by an ethernet cable. Just a matter of figuring out how to configuring the router settings. Thanks!
Try bluestacks
Hey. I came across this page looking for a solution to a similar problem. My new swann system connects fine with my phone on Orange but wouldn't connect to my partners identical phone on Vodafone via mobile Internet. Both worked on wifi. I solved by asking Google for my ip address, then going onto the swannview link app, under my device is a button to edit, on the edit page where it has p2p if you tap the line it gives you another option to connect with ip, then enter your ip where it says host. Save details with icon in top right and log in. This solved my issue, hope it helps anyone with the same issue.
MyanRagahis said:
Hello all!
Recently I've purchased the Swann DVR8-1425 security system.
I've been able to connect it to my home network successfully. I can remote view the cameras through my T999L (no root, completely stock) on WiFi through the SwannView app, but as soon as I put it into mobile data, it shows me a message of not being able to contact the server. I'm assuming if I were at someone elses house on their WiFi, it would be the same result. Same issue on my Dad's S2, rooted, running Infamous 3.0 in the T989 forums.
I've messed with most, if not all the settings I can possibly use with trial and error. When it comes down to it, obviously there's only the one setting that works with my WiFi (the given IP address from the DVR and a server port given: 9000) and it won't connect with mobile data whatsoever (2g, 4g, or LTE). I've tried using HTTP port 85 instead of the 9000, a preferred DNS server in place of the IP address, turning on and off UpNp (not really sure what that does). Absolutely nothing. Server connection fail each time when using mobile data.
I've disabled the firewall in hopes of it working, but I've had no luck. Haven't reset the router, assuming I just unplug and replug but other than that, I'm out of ideas. Not sure what else I can work on besides the firewall, if that even does anything.
The Swann software installed on my Mac does work, but haven't had a chance to test it somewhere other than my home network. It could work, but I wouldn't know at this point. Just more concentrated on the mobile data issue.
My knowledge is small when it comes to this networking stuff. Connecting to a WiFi hotspot is about as easy as it gets for me lol. I just got lucky with trial and error for setting it up with the home network. Just wondering if anyone has experience with this or ideas that may come to mind. At the worst, I won't be able to remote view anywhere other than using my wifi, but it will still record at least.
Thanks in advance!
Click to expand...
Click to collapse
Fix
Hello..
I am also using Lorex wireless security camera for my home but till now I am not facing any issue because all configuration is performed by experts. But I have two fixes for your issue.
Either contact with Lorex Support Team for help or follow steps:
Check with your mobile data service provider to confirm if they allow streaming of constant information over their network.
Configure a lower substream video resolution in your DVR / NVR settings to reduce mobile data usage and increase your connection speed.
If you cannot connect to your cameras using an LTE or IPv6 connection, switch to a 3G connection.
If you are using a device ID through your mobile plan, set up a Dynamic Domain Name System (DDNS) to eliminate the need to pass through the Stratus / FLIR Cloud servers.
Hope it helps!

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