Hi All,
Since I got the 4G-LTE SIM CARD I have been having an issue with the cellular network, LTE(4G). It happens that the signal is lost and I see a small red cross in the indicators bars, this lasts for 1 minute or so, then the network comes back and it works for half an hour. Then it happens again.
I notice it while browsing, tweeting, whatever that is being done thru Wi-Fi.
I would like to see a log of what happened and try to send it to my carrier, I'm sure it's a carrier issue because it never happened when I was using a 3G Sim Card.
Does anyone knows any app to get a log for cellular Network? or how to get it from a file in the phone?
Thank you!
best regards.
Related
Hi guys!
I have a strange problem with my One X. When my network is on 3G/HSDPA i have perfect internet. But when i'm at school, i have only G network. The problem is, when i'm on G network (full signal bars) i have no internet acces, no google talk acces, nothing!. As soon as my network jumps to 3G/HSDPA i have network access again!
I don't know what the problem is. But i guess you people can help me out!
Thank you very much!
Edit: I also tried to reboot, airplane mode, mobile data on/off. No go!
could be just because gprs is so slow and sucks so bad, that everything is just timing out?
try forcing the phone to use wcdma only when you're at school, then it might have just one bar signal, but that'll still be better than gprs.
i have to do that at work to be able to stream videos in the car park lol. otherwise it simply doesn't work.
Haha allright! Nsh it worked yesterday lol. Maybe something to do with sim card?
Sent from my HTC One X using XDA
could be a network outage possibly (i work for a comms company, and we get notifications for o2, used to get orange and vodafone notifications as well for when the networks go down, or having maintenance, and they do have lots of problems)
could just be they're either doing maintenance or the local mast is having a problem with 2g.
if it worked fine before, i'd try calling the network provider first and reporting the issue, they may well advise new sim, but i doubt its the sim if the 3g is working and 2g isn't, sounds like a network issue.
I take it you've tried rebooting your phone?
Hi,
Does anyone have any ideas on a specific problem I have with the One X (on t-mobile - sim only contract in UK)
Had the phone since it first came out and the last 6 weeks I've been unable to send or receive texts while the phone is in 3g (wcdma mode or wcdma/gsm auto). The only way I can receive/send texts and calls is in gsm mode. I've been on the phone with T-Mobile for over an hour making sure my service centre number and network operator is correct and I have no signal issues (mostly full signal).
I've tried turning the wi-fi off to see if that's an issue but it makes no difference. What's weird is that in 3g (wcdma) mode I have no problems with data, so I can use the internet/facebook/twitter apps and upload/download pics and files just fine.
The engineer at T-Mobile (android dept) told me there's a 3g and 2g antenna in the phone and the 3g antenna may be faulty. Sounds plausible but wouldn't that mean no data connection on 3g too? I've also been told to check my micro sim in another phone, which I'll do when a friend comes round (I don't have any other phone that uses micro sims).
I just thought I'd check in here to see if this is a known issue. I've googled and nothing's turned up with this particular problem. Normally it isn't an issue as I use wi-fi for data so just keep the phone in gsm mode. However, when I'm out I swap to 3g sometimes and forget to swap back. I had two days worth of missed calls and texts when I forgot to switch back this weekend :laugh:
In summary:
gsm mode = texts, calls and internet all working fine (though slow data connection, obviously)
wcdma = no texts or calls but internet fast and working fine.
Any ideas, help or advice would be appreciated. I don't want T-Mobile saying it's a phone problem and HTC telling me it's the network's problem.
The same problem here using a WWE model (no carrier) in Vivo Mobile (Brasil).
No solution until know...
TheReplicant07 said:
Hi,
Does anyone have any ideas on a specific problem I have with the One X (on t-mobile - sim only contract in UK)
Had the phone since it first came out and the last 6 weeks I've been unable to send or receive texts while the phone is in 3g (wcdma mode or wcdma/gsm auto). The only way I can receive/send texts and calls is in gsm mode. I've been on the phone with T-Mobile for over an hour making sure my service centre number and network operator is correct and I have no signal issues (mostly full signal).
I've tried turning the wi-fi off to see if that's an issue but it makes no difference. What's weird is that in 3g (wcdma) mode I have no problems with data, so I can use the internet/facebook/twitter apps and upload/download pics and files just fine.
The engineer at T-Mobile (android dept) told me there's a 3g and 2g antenna in the phone and the 3g antenna may be faulty. Sounds plausible but wouldn't that mean no data connection on 3g too? I've also been told to check my micro sim in another phone, which I'll do when a friend comes round (I don't have any other phone that uses micro sims).
I just thought I'd check in here to see if this is a known issue. I've googled and nothing's turned up with this particular problem. Normally it isn't an issue as I use wi-fi for data so just keep the phone in gsm mode. However, when I'm out I swap to 3g sometimes and forget to swap back. I had two days worth of missed calls and texts when I forgot to switch back this weekend :laugh:
In summary:
gsm mode = texts, calls and internet all working fine (though slow data connection, obviously)
wcdma = no texts or calls but internet fast and working fine.
Any ideas, help or advice would be appreciated. I don't want T-Mobile saying it's a phone problem and HTC telling me it's the network's problem.
Click to expand...
Click to collapse
Hi, its my first post on the Z1C forum.
I just got one yesterday to replace my Nexus 5 and am accounting a few things I need help with since I am new to the xperia line of phones.
So my phone looks like this (for data) however I can't browse anything. I have mobile data enabled, national roaming and preferred network being 4G but nothing is working. With my Nexus 5 my data just worked so I am unsure why this is happening here. I can send texts and make calls just fine. Phone is on lolipop 5.0.2
The wifi signal in my room is terrible and its constantly dropping and when that happens I can't do anything with it.
I am on tesco mobile with a 2GB 4G plan.
http://imgur.com/GBhJJEW
--------
Edit: So I looked around I went into mobile network and scanned, found tesco and registered. So I have 3G data now, but 4G isn't registering. Maybe I need to phone up Tesco and ask them.
Or maybe it's just not a 4G mast where you're connecting?
Is problem "no mobile data at all" or "no LTE connection" ?
Can you transfer data on 3G?
If so - check twice if your SIM card is LTE compatible.
I had to adjust the APN on my phone when I first got it as the one it autodetected wasnt correct. Try that out.
Hi so i just got a z1c and this happened to me. I could send and get text/calls even get notifications and updates. I called sony and t-mobile, nether could help me. Then i found a option under "more" in settings to update "Internet settings" find your server and hit ok. Try it out, i hope this helps.
In my case I needed to contact my carrier to enable 4G. Tried it?
Not sent by me.
settings.>>other>>>internet settings>>>download internet and mms settings...
this should do the trick...
Inconsistent Connection
I got my Z1C a few days ago and updated it to Lollipop yesterday. Ever since the update, the phone has been dropping data connection. I don't know what's the initial cause yet but as it stands, in order to get it working again I have to take out the SIM and reinsert it multiple times. I'm watching it carefully tho because it seems to happen whenever I start Candy Crush. Is there anybody else having this experience?
Hello,
I live in an area (like many of us) there T-mobile service isn't that great. I daily drive through areas with zero service and I have almost no service at my house so we utilize WIFI Calling.
I have been finding for the past few months that when I return to an area of good service (phone showing full bars of 4G or 4G LTE) that I cannot move any cellular data. If I reboot the phone then everything works again for a while. I have tried to toggle into airplane mode and back but this does not help, only a full reboot helps.
Does anyone else get this? Its very annoying to have to reboot the phone when I need to use cellular data. Appreciate some input. Phone is NOT rooted and running the latest available software from T-mobile
M
madas said:
Hello,
I live in an area (like many of us) there T-mobile service isn't that great. I daily drive through areas with zero service and I have almost no service at my house so we utilize WIFI Calling.
I have been finding for the past few months that when I return to an area of good service (phone showing full bars of 4G or 4G LTE) that I cannot move any cellular data. If I reboot the phone then everything works again for a while. I have tried to toggle into airplane mode and back but this does not help, only a full reboot helps.
Does anyone else get this? Its very annoying to have to reboot the phone when I need to use cellular data. Appreciate some input. Phone is NOT rooted and running the latest available software from T-mobile
M
Click to expand...
Click to collapse
It happens all the time for me. I've not been able to figure out why it happens, but I've seen some speculation in other threads where people think it can break when switching between H+, 4G, LTE, etc. Some people have reported that switching to airplane mode and back fixes it, but it doesn't work for me. Only a reboot will fix it for me.
Here is another thread with some discussion on it:
http://forum.xda-developers.com/galaxy-s6-edge/help/mobile-network-data-connection-drops-t3097605
Thanks for the response. I'm not happy to hear it appears to be happening to everyone. I wonder if any of the carriers have reported this to Samsung?
I cleared the cache partition on my phone 2 days ago and I've been good since...that doesn't mean it fixed it but its been a while since I had 2 good days!
THIS HAPPENS TO ME OMG!!! I thought I was going crazy... it happens quite often in NYC where we travel by subway underground... Switching to Airplane mode then back indeed fix it majority of the time, but it doesn't work sometimes...
Also, this happens when i am on Wifi for extended period of time, and then leave WiFi, the phone will show 4G LTE but wont' push any data.
Going into Phone status will show that you have no IP Address...
edit: btw, i've done an exchange with Tmobile, and still happens on the phone, Swapped SIM card as well, doesn't solve the problem. T-Mobile ran diagnosis, and found nothing wrong. I suspect it might be T-Mobile's network configuration...
Also, I can almost 100% reproduce this when I am playing a game that requires periodic connection (like loading acount info), and then playing in the subway while doing data connection between subway station (we have internet at the station, but not in the tunnel) will break my 4G LTE data connection...
I just changed my SIM Card from a 3G SIM to a 4G SIM recently. However I met an issue, whenever I use the 4G Mobile Network for too long (like 1-2 hours), the phone will suddenly lost all signal for 5-10 minute before recovering the signal. The signal bar is empty, and it appears the "Emergency Call Only" stuff. Is it just me or everyone is encountering this problem?
I have no problem at all when restrict the phone to connect 3G/H+ network only, it only occurs when I connect to the 4G network for a period of time.
My friend that uses the same telco with me doesn't have such problem (disconnecting/no signal at all) when connecting to 4G network, and it doesn't seems to be the antenna problem since the problem does not happen when I connect to 3G/H+ networks.
What might likely be the cause? Is there any solution to this?
Sorry for bad English, not my native language
(I live in Malaysia, and using UMobile Telco. )
Now that you mention it, I have pretty much the same issue of losing signals, and the problem hasn't occurred ever since I stopped using 4g. I didn't notice it was because of that, because I changed the phone too while changing the sim. I have marshmallow by the way. Don't know if that might be linked to the problem.