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I'm not sure if this is the right place to ask this, please excuse my ignorant.
I have an EVO that won't charge. I've read a lot from Google search results that this is a common problem among many users. However, the port seems to be working, because my computer will recognize the phone and storage when I plug it in. The charge led will come on, and the indicator on the phone will say that it's charging, but the phone is actually only discharging while plugged in. Eventually the led will turn itself off, and the phone stops telling me that it's charging when the battery is down to its last drop.
I hope that someone with similar problem can help me with fixing this, or if anyone cause tell me if it's possible to fix? I want to send it in to HTC since I think the phone is under warranty, even if I don't have the protection plan from Sprint? The problem is the touch glass is cracks, and I don't know if they'll fix the USB port without saying that I broke it and won't cover that under the warranty. I want to buy a new screen and replace the broken one, but if I open up the phone it would void the warranty as well...
So I'm stuck with a discharging phone, cracked screen, and having to carry around 3 separate batteries everyday, and I have no idea what step I need to take.
Please help?
Have you tried plugging it into another charger? It may just be the charger that is screwed up. If this behavior pattern is consistent across multiple chargers then you may want to talk to Sprint to see what options you have.
Concordium said:
Have you tried plugging it into another charger? It may just be the charger that is screwed up. If this behavior pattern is consistent across multiple chargers then you may want to talk to Sprint to see what options you have.
Click to expand...
Click to collapse
Doubt it's the charger as it was stated that the computer connection works - should get a bit of a charge from that. I agree that a Sprint visit is due.
Just went through this myself! Would plug my phone in before bed and wake up with the phone at 2% or so. Thought it was the battery- so i took my battery to have the sprint store check it, they did say it was bad. So i bought 2 batteries off ebay.
I got the batteries and still had the issue. So then I took my phone to the sprint store and had them check the micro-usb port. They said it was fine and they cleaned it out cause dirt/dust was in it. Still had the problem..
So I bought a new micro-usb cable of monoprice (still using the same wall charger) , and that solved the issue! Had a bad cable. Now my phone charges super quickly in matter of 4hrs.
It could still be the charger. The USB cable sends data and power through different pins. So a bad cable could still transfer data while not pushing a charge.
Sent from my PC36100
It's gotta be the port happen to mine and I was able to get it fix as long as the port was still attached to the motherboard, if its not attached then have to go thru the insurance.
EVO with Identity Crisis
I was able to connect to my computer and send data just fine with the old (broken) usb cable.
I've tried three different cable and a car charger, same result; they all say the phone is charging but it only gets discharged. USB/storage connection works. Last time the Sprint store said the battery is faulty, but I have 3 different ones and neither will get charged with the phone plugged in, an external charger will work.
kzn said:
I've tried three different cable and a car charger, same result; they all say the phone is charging but it only gets discharged. USB/storage connection works. Last time the Sprint store said the battery is faulty, but I have 3 different ones and neither will get charged with the phone plugged in, an external charger will work.
Click to expand...
Click to collapse
Definitely sounds like a port issue then. If you return to Sprint and review what you've done, as well as the result of your previous trip, then they should be able to take care of you. If they try to tell you it's the battery again just stand your ground. Good luck.
I had a similar issue. I tried everything. It wasn't until I found my HTC cable that it started charging again. I work in IT and tried cables from everything I could get my hands on (blackberries, external drives etc. ) The cable that came with my phone was the only thing that worked.
Sent from my PC36100 using XDA App
Had same issue except couldnt sync. Eventually couldnt charge at all...Had port replaced ans can charge all day but no sync still....sucks but at least I can charge.
mexigga said:
Had same issue except couldnt sync. Eventually couldnt charge at all...Had port replaced ans can charge all day but no sync still....sucks but at least I can charge.
Click to expand...
Click to collapse
If you replaced the port yourself, I would love to know how to do it!
Took the phone back to Sprint and they said there's nothing they can do. I don't have the protection plan so I couldn't even pay the $100 to get it replaced (although I probably wouldn't as I can upgrade my contract and get a new phone soon). They also told me that HTC wouldn't cover it under their warranty because the screen is cracked and they will blame that on me for misused. I tried to check the warranty policy on HTC, but the page is not even available. Does anyone have experience dealing with HTC? I bought a replacement screen, I'd like to replace the screen but don't want to open up the phone if there's a chance HTC will fix the USB port...
HTC EVO 4G Won't - Stopped Charging Battery Issue
Hey Guys,
Two nights ago I woke up to an EVO that was plugged in with a Cellet
extractable charging cord, as it is just about every night. But, the phone was
still showing that it was charging the battery, animation with lighting bolt,
at only 50% charged after about 6.5 hours of charging. Hmmm....
The latter after trying to charge in the coffee shop first with Cellet chord in the
wall then a portable 3500mah solar portable charger; the phone not seeming to
charge at or past 50% charged.
My EVO is rooted but still with the stock ROM and the gingerbread 2.3.3 OTA
update. The battery is a Seido 1750mah and SetCPU is at 245 - 998mhz. The
phone has only been rooted for a few weeks, but I don't see where rooting
would interfere with battery charging.
I've pulled the battery out, several times to no avail. Switched back to the
stock battery, same results. However, if the battery is less than 50% full
the phone will charge the battery to 25% or 50%, weird. If the battery is
at 75% or more full, the phone will top off the charge to a green LED at 100%,
sometimes. Sometimes it won't fully charge the battery. Weird.
I read different posts regarding poor USB chords so I pulled out the stock
micro USB to USB, a charge only chord I figured, and am trying to top
off the Seido battery, which it seems to be doing as it's now full green but
still charging as the animation shows the bolt in the battery and the LED
is still orange.
If put the batteries in the Seido wall charger, the thing the size of a deck
of cards, both batteries fully charge.
I also use Screen Off by Iwashi Soft. That app has worked pretty well with just
a little funkiness now and then. However, while plugged in, I hit the power
button, instead of the home button to turn on the home screen. The phone
wouldn't open to any screen nor would turn on or off. So I ended up
yanking the battery to turn it off then reinstalled battery and turned phone back
on. I don't know if that had any effect on the charging issue, but I took
the icon off the homescreen and am using the power button only, for now.
I don't think both batteries are faulty at the same time at this point. I
don't know if the screen off app caused some wake issue that interferes with
charging the battery.
I do know that when plugging in the phone to charge there's a bit of clunkiness
initially as the phone locks for a second before allowing use for screen or app
and that's always been the case since the gb update. Also, the LED doesn't
always turn green from amber when fully charged with the screen off until
you reboot or use the phone in some way while still plugged in. So there is
some kind of wake issue in the stock ROM. But the latter has never stopped
the battery from charging.
I do know that Plume, the twitter app, started acting clunky with not updating
in the background unless I opened the app at least once after a reboot. But
I don't know if the latter is a wake issue.
Battery still seems normal. Heavy normal use, lots of SMS, tweets, Pulse reading,
Dolphin browsing, I'll kill 50% or more of the battery in 4+ hours. Otherwise, the
phone mostly in standby with periodic email and twitter reads, the battery lasts
all day or more than 24 hours. But the latter rarely happens anymore because I'm
a user.
The battery just went full charge with the stock charging cable just now.
This morning, I woke up with a dead phone, auto shutoff even though it was
plugged in which I did after solitaire and before going to sleep; as a charging
test.
I don't know if it's the phone or the Cellet retractable cord or both that's
stopping the battery from fully charging normally and consistently. I'll need
to get another data-charge combo chord and do more testing; and a new ROM.
Any ideas anybody?
try a new rom and also try using the stock charger and usb cable. Check inside your usb port on your phone for dust as well. Also go into recovery and wipe your battery stats. In the wipe menu for amonRa and under advanced (maybe here, i dont use cwm on my phone) in clockworkmod. also wipe your dalvik-cache just to clear any issues you may have, restart and give it a test. good luck
I just bought a phone with a broken charger port. Broke clean off the board, so my next step is to try to get liquid solder and stick it to the board. Did you take ur phone apart to see if the port is lose?
So I used the stock USB charging chord. Sure enough, it charged the phone.
Then I tried the portable charger at the coffee shop, worked. So the Cellet retractable
chord obviously had a short or something damaged/shorted for the charging part of
the cable after a year + of use and abuse.
What I don't understand, and haven't researched, is why there are charge only
chords; the stock USB HTC chord charges the phone, but the PC won't recognize
the phone's Micro SD card or the phone as an external drive. I presume the duo use
chords have a data path as well as a charging path. And yes, I know to switch the
phone from charge only to disk drive. The Cellet chord would provide the PC with
recognition for the phone's drive.
Considering the latter, what I'm not sure of, and haven't researched, is why when
the phone stopped charging, the chord eventually stopped charging, the phone
status still showed it as charging; the amber LED light on and the battery icon
in charging animation with white bolt showing? I presume that the charging path
still triggered the charging status, except once when I turned the screen back
on the battery icon was not animated and the white bolt not showing so I unplugged
the chord then plugged it back in where the battery icon animation continued.
Fortunately, or not, this forum returned 600+ results for 'battery not charging' and after
sifting through a few, the charging chord was mentioned which prevented a Sprint trip
and me contacting Seido; thankfully.
So I think manufacturers and ROM/kernel developers should visit this issue as a chord
that actually is not charging, or charging at an absurdly low rate, should trigger some alert
and not show a battery icon animation that appears to be charging normally.
So I'm currently using the Suarom ROM, and for the most part it's been working fine. Suddenly I have a problem. Last night I plug my phone in to charge and suddenly it won't charge. I tried with two separate chargers.
It's still a new phone, so I can bring it in for warranty work. I just want to make sure I take all the steps necessary to "un void" the warranty. I'm a Rogers customer. If anyone can help I'd appreciate it.
Theres a thread in the DEV section that provides instructions of how to completely un-root and restore your device to factory before you turn it in for services.
The only problem is, my battery is at ten percent with no way to charge. The strange thing is that when I plug the phone in, the charging symbol appears. Just doesn't charge. Any idea why that would be ?
ChickenSamwich said:
The only problem is, my battery is at ten percent with no way to charge. The strange thing is that when I plug the phone in, the charging symbol appears. Just doesn't charge. Any idea why that would be ?
Click to expand...
Click to collapse
Tried different chargers? maybe plug it up to your PC see if you can get some juice that way? i can see the cable/charger going bad before the usb port on the phone ( but **** happens ) 10 percent should be good enough to get your phone back to stock though, i did it at 7 percent not to long ago, you just cant play around you have to click and run and get it done so it does not die. then if it dies after at least you are stock and can just turn it back in. but to be honest for a charger problem i VERY SERIOUSLY doubt they will be looking at Software and roms. thast a defect, and i think they will just do a clean swap----JUST LET IT DIE so they can not turn it back on in the store..lol
Ya could have a derpy battery and the phones fine.
Sent from my SAMSUNG-SGH-I317 using xda premium
Yeah, I have tried three chargers with no luck. Haven't tried a PC yet but will after work.
So if I'm getting the lightning bolt charging symbol, odds are it'llbe the battery rather than the port?
take it to best buy or an at&t store....and just say, hey i think i may have a bad battery do you have one i can use to see if my phone will power on and recognize the charger after it is plugged in. then you will know, unless you have an extra battery just laying around.
I had a similar problem like this before. Try charging with the phone off.
OR
If you want to troubleshoot and isolate the problem, try getting an external battery charger and a spare battery.
If you charge your stock battery and it charges with the external charger, your phone may be the problem. If not, then it's the stock battery.
And with the spare battery, try charging it via phone charger.
These are the possible ways I can think of at the moment. Hope this helps!
I have a rooted HTC evo 4g. I rooted it about 2 months ago and have had no problems.
I woke up this morning, and it is bricked. I have not recently flashed anything or done anything beyond regular phone use.
i cannot enter download mode, and the "charging" led does not come on.
Any suggestions?
What does your phone do when you press the power button?
Have you removed the battery and inspected for indications of damage such as discoloration or bulges?
Have you tried connecting a different USB cable that is known to be working?
Have you visually inspected the USB connector for loose/damaged conductors?
BobWalker said:
What does your phone do when you press the power button?
Have you removed the battery and inspected for indications of damage such as discoloration or bulges?
Have you tried connecting a different USB cable that is known to be working?
Have you visually inspected the USB connector for loose/damaged conductors?
Click to expand...
Click to collapse
the power button does nothing.
The usb cable and wall adapter works on my kindle, and i tried an additional one with no results.
The battery appears normal, however my next planned step is to try and get a replacement battery and see if that works.
Try taking battery out and then plug usb cable in only and try to turn on...
angryITman said:
Try taking battery out and then plug usb cable in only and try to turn on...
Click to expand...
Click to collapse
no dice.
also wondering about the cause... 2 potential things:
- I've noticed that the phone gets very hot. 40+ degrees even when not running much. Is this within normal tolerance or could i be looking at heat damage.
- I've been getting the pop-up asking me to do some sort of OTA update. I keep saying no, because i know these ota updates can be incompatible with rooted phones. Could it have pushed through somehow and if it did could it cause the problem i am experiencing?
phone is fixed.
A read on the sprint forum that sometimes holding down the power for an extended time can get the phone to be responsive... had to hold it for like 90 seconds. It then flashed the white evo boot screen and powered back down almost immediately.
After this, however, the orange charging light came on and i was able to get to boot loader. I let the phone charge for a while, then it boot up as normal.
One of the things i noticed is that the battery is practically completely drained... this is odd as it was plugged into the charger when it died. On the same sprint forum, others have speculated that sometimes the battery can drain to the point where it wont accept a charge anymore... so maybe thats the issue.
My wife and I each purchased a Galaxy Nexus from the Google Play store last July. Recently, my wife's phone started only charging sporadically when connected to a charger. The symptoms don't line up exactly with any other situation I've found described online, so please bear with me while I type out a full report.
I tried removing the battery and using a precision screwdriver to "nudge" the micro USB port "tongue" toward the screen. I thought it had fixed the problem as the phone started charging immediately after I plugged it back in, but when I checked it ~30 minutes later, it had stopped charging.
I tried taking the battery out of my GNex and putting it in my wife's phone; I put my wife's battery in my phone. That seemed to fix the problem, though, again, it was only temporary. I was able to get both batteries to charge to ~80%, then swapped them back. Again, my wife's phone charged the battery, but only for a short while. I swapped batteries twice more to rule out a bad battery; the same symptoms persisted, so I can confirm the battery is not the culprit.
I tried cleaning the micro USB port by removing the battery and using a needle and 91% isopropyl alcohol to clear any dirt or dust from the contacts. I waited for the alcohol to evaporate, reinstalled the battery, and plugged the phone back in to the charger. Same result as before: Phone charged for a little while, but stopped charging before reaching full charge.
We tried 4 different USB chargers: The charger that came with my wife's GNex, the charger that came with my GNex, the charger that came with the Droid RAZR MAXX that I use for work, and the charger that came with my wife's Verizon Jetpack. Same results on all chargers.
Now for some oddities:
The "charge for a while, but stops charging after a while" persists whether the phone is on or off. I turned off my wife's phone at bedtime one night, plugged it into the charger, confirmed that the charging icons appeared (a lightning bolt, then an animated charge meter). When I woke up, the phone was still turned off but only had 13% charge.
Whenever I plug the phone in to my Windows 7 laptop, I'm able to access the file system every time (100% of the 4-5 times I tried). The Battery settings page will say "Not Charging," but I can view and modify files using Windows Explorer without issue.
And now, for a note from my wife:
Unless my memory fails me, I think this was one morning when the charger felt warm on the adapter where it plugs in. Pretty sure this was the day I took the charger with me to work. I had the phone turned off and plugged it in and later turned it on to check the charge and it had been charging. I left it on and it continued to charge. I had to unplug it on three separate occasions and I plugged it back in and it did ultimately charge fully. But when unplugged, the battery did drain quickly, and I had not previously had a battery life issue.
Click to expand...
Click to collapse
The phone will sometimes get warm--not hot, but warm--around the area under the camera when charging. (I'm guessing it's near where the battery makes contact with the phone.) The charger itself will also get warm sometimes.
Sometimes, even though the Battery section of Settings will say "Not charging," the battery would charge very, very slowly (as in, an increase of 1% charge over the course of 15-45 minutes). When plugged in, the battery would sometimes hold charge (e.g. stays level at ~45%) but not charge or discharge.
When I called Samsung support, I waited less than a minute to talk with a person, explained the situation and symptoms, and was told, yes, the phone is out of warranty (by two months, which I admit is aggravating), but I could send it in for repairs for a total charge of $70.63. That includes shipping both ways. Total repair time would be 5-7 business days. Add 2 days for shipping each way and my wife would be without a phone for 9-11 business days if we were to send it in. It's good to know that the repair are (in my opinion) reasonable because I was hoping to hold on to my phone for at least 2 years before upgrading (and I'd prefer to wait at least 3 years).
I've since got an old iPhone 3GS working on Straight Talk (which was its own ordeal) so my wife has something she can use if and when we send in the phone for repairs. (Side note: My wife really misses Swype.) She plans on backing up her data tonight so I can wipe and reload her GNex and attempt to rule out software and OS as the root cause.
In advance of wiping and reloading my wife's GNex, I had a few questions:
Do you agree with my hunch that the root cause of this issue is hardware, not software? I'd love to be wrong, but all evidence points to a hardware fault.
What ROM do you all recommend for thorough testing in this situation should I encounter the same problems with a clean Android 4.3 stock install?
Are there any other possible fixes you all could recommend before I drop 70 bucks on repairs and my phone has to tolerate the iOS on-screen keyboard for 2 more weeks?
I've had this problem once, I even changed ROMs and it never went away. I changed my charger and it still did the same thing. I don't know what fixed it, but it just started working normally again.
What caused was that I was using it and my device got really hot because I was downloading things, browsing on the internet and playing games on it all while I was charging it. My phone got really hot and a little "CLICK" sounded off and my phone just shut off. It wouldn't turn on until I removed the battery. Cooled it and charged the battery overnight. Although my phone was working now my charger was crazy.
Sent from my Galaxy Nexus using Tapatalk 4
Okay I've had my galaxy S3 for some years now. Randomly I started to have a problem with my battery. It started dying faster and faster. After that a new problem popped up where it would only charge up to a certain point, around 35-50% and then stop. Now i did try many things and i feel like theres is nothing left to try. Im not sure if this is a software or hardware issue as i couldnt figure out the problem. I have tried changer the wall adapter, usb cable, and batteries (all official samsung ones). I even got an external battery charger and charged the batteries there and put them back in my phone. What i noticed is even a full charge on the external battery charger would show as a 35-50% same as when it charges and stops charging through usb. The magic number i noticed is 37% for all batteries, chargers, cables. Slowly this started changing and now it no longer charges properly at all. when plugged into the charger the battery drains completely to 0% on charger and if left overnight will jump to 100%. this 100% doesnt last long however and the cycle continues. Sometimes the phone will die and i plug it to charge and it will be at the 35-50% spot. The only thing i wasnt able to do was test with another s3 as everyone i know is S4 and higher. Any help would be appreciated as upgrading is not an option right now financially.
Mixup101 said:
Okay I've had my galaxy S3 for some years now. Randomly I started to have a problem with my battery. It started dying faster and faster. After that a new problem popped up where it would only charge up to a certain point, around 35-50% and then stop. Now i did try many things and i feel like theres is nothing left to try. Im not sure if this is a software or hardware issue as i couldnt figure out the problem. I have tried changer the wall adapter, usb cable, and batteries (all official samsung ones). I even got an external battery charger and charged the batteries there and put them back in my phone. What i noticed is even a full charge on the external battery charger would show as a 35-50% same as when it charges and stops charging through usb. The magic number i noticed is 37% for all batteries, chargers, cables. Slowly this started changing and now it no longer charges properly at all. when plugged into the charger the battery drains completely to 0% on charger and if left overnight will jump to 100%. this 100% doesnt last long however and the cycle continues. Sometimes the phone will die and i plug it to charge and it will be at the 35-50% spot. The only thing i wasnt able to do was test with another s3 as everyone i know is S4 and higher. Any help would be appreciated as upgrading is not an option right now financially.
Click to expand...
Click to collapse
Need more information. ROM/TouchWiz version, have you tried wiping? clean install? etc.
When the problem first started i was on a custom rom but this was a while back so i dont remember the actual name of the rom. I was running that rom for months brfore the problem started so i doubt it was a rom issue. After dealing with the battery issue for a while i started to get annoyed. So i unrooted and reflashed stock firmware hoping it would help but it didnt. I ran stock for a while. After that i decided to try flashing a custom rom again to see if it would help. Currently im running TMS3KK 3.1 TW 4.4.2 and the problem is still there. I have tried factory resets, wiping everything and even battery calibration apps but nothing seems to help. My battery indicator can go from 100% to 12% just by unplugging the charger. Sometimes my phone would die and den turn back on with like 40% or so. Really can tfigure this out i feel like it might be a hardware issue. Also is *#0228# command useful?
Bump
I have the same problem. Try using rubbing alcohol and toothbrush to clean out the USB port. Also take a look at this link to remove corrosion from the port.
http://www.instructables.com/id/How-to-fix-a-slow-charging-android-smartphone-enh/?ALLSTEPS
I dont think its a port issue as an external battery charger doesnt seem to fix the problem either. Problem seems to be with the phone not reading the right percentage.
I used Kies 3 to reload the firmware to KOT49H.T999VVLUFNH2. Battery is more stable now.
Yea i tried flashing back to stock as well but unfortunately didnt help me.
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