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Hi, I have a few questions I hope you can help me with?
My wife has a galaxy nexus, stock and unrooted. It is only around 6 weeks old and last week it started crashing, turning off then getting stuck in a boot loop just displaying the starting colours. I understand this is a known problem, she has software version 4.0.2 and it says her phone is up to date.
I "fixed" her phone once with a factory reset however this time she is away with work till Friday and now has no use of her phone or contractual minuets or data ect.
To make things worst she was planning on using the sat nav and wireless tethering to her laptop. It is the second time this has happened and she has lost all faith in her phone. She can maybe upgrade the software by downloading the 4.0.4 software but she/I don't see why she should have too. She just wants a phones that does what it says on the tin without needing to mod or mess around with it.
My questions are...
Is this problem enough for her to exchange the phone for another phone all together, she fancies a One X. Has anyone here managed to exchange the phone for this reason?
If not will updating the software to 4.0.4 fix the issue for sure? She really needs a reliable phone. Maybe it will be best to send it back under the warranty but we are afraid she will get another GNex with the same issue.
Any advice will be much appreciated
Sorry for the long post and thanks for reading,
Oliver
I would just try updating it and then wipe it. If that doesn't fix the issue it's most likely a hardware issue and I would warranty the phone.
Sent from my Galaxy Nexus using xda premium
Hey there,
Well first I would suggest calming down and not reverting to hardware issues just yet, Bootloops are pretty common, especially when using phones which were meant for the (a bit) more advanced user, it's advantage is also it's flaw, being a modding monster that it is..
And this is by no means a flame - but I wouldn't want my wife to have a GN for that exact same reason, yes - she knows about flashing roms and stuff, but she needs a reliable phone, that will work and do what she needs it to do and nothing more, as opposed to me, I like to mess around a bit with my phones (also not that much, I plan to stay stock with my GN).
To your question, I don't have any experience with RMA's but it maybe worth a try.
You also mentioned she fancies the one-x.. that means she wasn't really keen on buying the GN in the first place (I believe).. and also - and don't take this the wrong way - I think she\you don't really know what the GN is all about, this isn't a phone for everybody, I mean - it is, but it's a shame to see it fall into hands that do not appreciate it for what it is, think of it as a nice new Ferrari, sure - it'll get your wife to work But she is not going to the Nurborgring to time her laps with it.. she'll complain that once in a while the clutch is too sensitive and that she cannot count on the car to take her to work every day, and that she really fancies the new Volkswagen beetle... you get my drift
Also - I believe that flashing to the 4.0.4 will sort the bootloops, which usually has everything to do with the kenrel.
Best of luck!
p.s. All of the above is said in a humoristic way!
omricn said:
Hey there,
Well first I would suggest calming down and not reverting to hardware issues just yet, Bootloops are pretty common, especially when using phones which were meant for the (a bit) more advanced user, it's advantage is also it's flaw, being a modding monster that it is..
And this is by no means a flame - but I wouldn't want my wife to have a GN for that exact same reason, yes - she knows about flashing roms and stuff, but she needs a reliable phone, that will work and do what she needs it to do and nothing more, as opposed to me, I like to mess around a bit with my phones (also not that much, I plan to stay stock with my GN).
To your question, I don't have any experience with RMA's but it maybe worth a try.
You also mentioned she fancies the one-x.. that means she wasn't really keen on buying the GN in the first place (I believe).. and also - and don't take this the wrong way - I think she\you don't really know what the GN is all about, this isn't a phone for everybody, I mean - it is, but it's a shame to see it fall into hands that do not appreciate it for what it is, think of it as a nice new Ferrari, sure - it'll get your wife to work But she is not going to the Nurborgring to time her laps with it.. she'll complain that once in a while the clutch is too sensitive and that she cannot count on the car to take her to work every day, and that she really fancies the new Volkswagen beetle... you get my drift
Also - I believe that flashing to the 4.0.4 will sort the bootloops, which usually has everything to do with the kenrel.
Best of luck!
p.s. All of the above is said in a humoristic way!
Click to expand...
Click to collapse
Thanks for your post.
My wife wanted to upgrade her htc desire to a faster phone with bigger screen, she loves android and Google products and the Google nexus seemed like the best choice at the time (b4 the one X was released) she loved the phone till now.
The phone has twice randomly gone into a boot loop and twice we managed to get it working again both times within the week. This has caused her to lose faith in the phone. I guess the update should fix the issue but it doesn't seem to be available on her phone just yet.
A basic phone would not be enough 4 my wife, as I said in my first post she uses it to connect her laptop to the Internet and as a satnav. Also she watches youtube videos (720p screen is handy here) and for facebook.
We never had any such issues with our desires. When my wife returns home we will update her phone via pc if it doesn't void warranty (I'm sure it won't ) and hopefully the issue will be fixed for good.
Sent from my HTC One X using xda premium
Sounds like our wives can get along my wify loves her htc desire hd! and to be honest, in my opinion in many ways it's much better than the sensation I had (stock).
And by what you described, if I was your wife (lol ) I'd also go for the GN.. I trust you know how to upgrade to 4.0.4, if you need any help just say so and I'll be more than happy to help
Also - from what I know upgrading will not void you warranty, you can simply lock the bootloader once you're done upgrading if you wish.
I really wish the bootloops will stop and that you wife will continue to enjoy her GN!
Hi again
I unlocked, rooted and installed Android Revelution HD 3.0.0 (based on 4.0.4) by mike1986 on her phone.
She is happy with her phone again.
Now it's rooted she likes the extra apps she can now install like AdFree.
I have a quick noob question though..
After installing the new rom her phone it said their is an update available. I understand that she should NOT accept over the air updates now she has a custom rom, and is that right?
Cheers, Oliver
Sent from my HTC One X using xda premium
Hey Oliver, sorry.. seems I didn't get subscription notifications on your reply...
anyway, she "can" download the update, but it will not install, it will simply give an error upon installation, the reason is the original files that the update needs to update are not there anymore, or they are but have changed, so it will just give an installation error.. that's the only downside to having a custom rom. me personally - I like mine stock at the moment
Just a quick update, I rooted, s- offed and install Arhd rom on my wife's gnex.
She says her phone is running faster/smoother than ever and has not restarted since. It's running great and she is happy again
Sent from my HTC One X using xda premium
Guys, I was all set to get a new 32gb Nexus 7....the reviews are great, and then I start reading about the issues.
After a bit more reading, I'm left wondering if its such a good idea? I read that Google released an update, then I also read that it didn't always fix things for people?
So the questions I guess are, Do you own one? Have you had a problem? Is it now fixed by the update? Maybe you've never had any problems?
Would you recommend getting one? I don't wanna spend out on something that I'll regret.
Thanks guys.
I've had mine since the first weekend of availability and it's lived up to all my expectations and then some, you're just buying the usual support vocal minority, sume have legit issue, noisy are just being nitpicky
Sent from my HTC One using Tapatalk 4
Thanks, this is what I'm trying to determine...if its just a few people shouting loud, or a big issue affecting a lot.
Thanks for your reply.
Mine worked 100% out of the box, no light bleed, no multi-touch issues, no GPS issues. Updates have installed perfectly. I am running stock deodexed + root + TWRP + Elemental X 1.1 Kernel. Couldn't be happier with my purchase. :good:
I know a lot of people have reported the GPS issues and the touch issues, but I've never experienced them myself. I bought mine the day it was released, 32gb model.
madpete said:
Thanks, this is what I'm trying to determine...if its just a few people shouting loud, or a big issue affecting a lot.
Click to expand...
Click to collapse
My suggestion is you buy from a place with a reasonable return policy.
We have no idea whether this is a 1%, 5%, 10% or more problem. Even if it were a 20% problem you would still have a huge number of people without issues, but from a product standpoint it would be very bad.
In my personal experience GPS is completely fixed on multiple units with the JSS15Q firmware.
Multi-touch is hit or miss, many units either got multi-touch fixed or saw no improvement. Some saw things get worse. You can see from the changelog history of the touchscreen firmware that they have been making various changes to address the issues, so the issues are real and acknowledged in some part.
Changelog for touchscreen firmware is available here:
http://forum.xda-developers.com/showthread.php?p=44954563#post44954563
As to the random reboots, IMO there are 2 issues, one is a hardware issue and the other is one or more software issues. The hardware issue is more rare, but if you have it, it will be difficult to avoid the reboots, unless Google/Asus can find a software workaround for the problem.
With respect to the software reboot issues, you can usually avoid them by avoiding a "trigger" app. Some folks usage just never triggers the problem. Some people trigger it when using chrome. For others it is some other app. Usually when you stop using the trigger app the software reboots go away.
You need to make the decision for yourself. There will be lots of people saying no problem and lots of people saying they got multiple units all with issues.
I bought the 32gb. Works flawlessly, I got it a week and half ago.
Sent from my Nexus 7 using xda app-developers app
GET ONE
I would say go for it, you are always going to have issues with most anything. Just buy from a retailer with a good return policy, I own the nexus 7 2012 and the nexus 7 2013 , no issues here, awesome devices.
Thanks guys. Sfhub, you make some good points....think I will buy from a large high street store, rather than online.
Sent from my GT-N7100 using XDA Premium 4 mobile app
sfhub said:
My suggestion is you buy from a place with a reasonable return policy.
We have no idea whether this is a 1%, 5%, 10% or more problem. Even if it were a 20% problem you would still have a huge number of people without issues, but from a product standpoint it would be very bad.
In my personal experience GPS is completely fixed on multiple units with the JSS15Q firmware.
Multi-touch is hit or miss, many units either got multi-touch fixed or saw no improvement. Some saw things get worse. You can see from the changelog history of the touchscreen firmware that they have been making various changes to address the issues, so the issues are real and acknowledged in some part.
Changelog for touchscreen firmware is available here:
http://forum.xda-developers.com/showthread.php?p=44954563#post44954563
As to the random reboots, IMO there are 2 issues, one is a hardware issue and the other is one or more software issues. The hardware issue is more rare, but if you have it, it will be difficult to avoid the reboots, unless Google/Asus can find a software workaround for the problem.
With respect to the software reboot issues, you can usually avoid them by avoiding a "trigger" app. Some folks usage just never triggers the problem. Some people trigger it when using chrome. For others it is some other app. Usually when you stop using the trigger app the software reboots go away.
You need to make the decision for yourself. There will be lots of people saying no problem and lots of people saying they got multiple units all with issues.
Click to expand...
Click to collapse
i think mine is definitely, hardware, maybe , cuz of user error, ie, bad dirty flashing of zips, i dont' want to start all over fresh again, too many apps/settings to revert back (yes call me lazy sob)
most of the reboots happen when im clicking on an app with wifi on , but one of my last reboots, it just just rebooted out of the blue, i didn't even touch the tablet, but i seen it reboot!
Not sure, really, whether I have/had problems or not. Got mine over the weekend. During my initial playing, I did not notice any touch issues. The GPS would lock, but I didn't have time to take it anywhere for long enough to be sure if it would stay locked for a long period of time. Almost immediately (1 day) I got the JSS15Q OTA update. The GPS DOES seem to lock a bit faster, and I seem to be seeing more satellites than before -- it could be my imagination, though. Still no touch issues that I can see.
New Nexus 7 (then) past issues, (now), Cool TAB!
phab3k said:
I know a lot of people have reported the GPS issues and the touch issues, but I've never experienced them myself. I bought mine the day it was released, 32gb model.
Click to expand...
Click to collapse
I HAD issues out of the box. Waited for the first update from Google, rebooted once after. Took forever to get the screen to respond to any kind of tap. Rebooted a couple of times and was able to get somewhat R E A S O N A B L E response out of the screen. GPS would work for all of 2 minutes and then shut down. No problems with Wi-Fi.
That was then, along came update: JSS15Q! All is happy in Nexus land. GPS is strong and works flawlessly even in the darkest center of my house! Screen is responsive my fingers are happy.
APPS? That is another matter, remember, even with a stock Nexus 7 fhd you are on the bleeding edge meaning that many apps found on Google Play may fail. Live with it until either the app is updated, ***** at the (no don't *****, contact the developer and kindly tell him/her your problem; or find another app that works for now.
Games? Heh, that is a real crapshoot. If it won't function, move on.
This is one hell of a tablet with excellent video, good sound, fast processing. Short of it not being the size of my 60" monitor (TV) I can read everything with these 78 year old eyes!
[email protected]@dog!
Google Nexus 7FHD
Kindle Fire Rooted Android 4.3
Kindle Fire HD 8.9 Rooted 2nd boot loader Android 4.2.2
Droid Bionic stock Android 4.1.2
Guys, just wanted to say thanks for all the posts. You help me make up my mind, and gave some sound advice.
I've took the plunge and brought the 32gb model (from a big high street retailer), and I have to say....what a cracking little tablet this thing is, I am really impressed with it. I have not had any issues with it, so I seem to be one of the lucky ones....either that or they have fixed the issues by the time we got them in the UK.
I do feel for all the people who had problems though, its a nightmare when these thing happen. Theres no doubt there has been or are some issues out there, one thing with a Nexus device I guess is it is patched fast if its sw...obviously hw is a different issue.
Looking forward to enjoying this device now, if I can get on it....have to wrestle it off the wife and kids first!
......thanks again guys.
Pete.
Just got my 32gb Nexus today in the UK. Only thing I have noticed is that tap and hold on screen is slow to react. Can take a couple of trys before it works. Sometimes taping an app is slow to open. Running stock and latest update. Only change made is to use Nova as the launcher.
Sent from my HTC One S using Tapatalk 4
To Wugfresh Re: Toolkit
This is a followup to my 2 confusing Twitter's I made it worse by referencing Nexus 4 and 7 so I will stick to 7 (mostly). I now realize that lurking has its penalties since I need 9 posts after this before I can post this in the relevant thread (with a nostalgic tear for the days we welcomed all comers and left our doors unlocked).
I bought an N7 FHD (2nd gen) and rooted it after the 4.3 auto update soft bricked (right term of art?) it. I used the other toolkit to restore it to JDQ39 factory unrooted. Then it installed JSS15J. Today it tried to do an update and (presumably) it failed because of rooting. That build is no longer on the developer's website and has been replaced by JSS15Q. I would never presume to call myself a developer but my first modem was a 300 baud acoustic coupler and I have a 5 1/2" floppy disks older then most of you and it's actually floppy. ROFL.
Back to reality, on the Nexus 4, I could not discern how to upgrade to the latest Y build but I did manage to restore it to factory settings and Google handled the rest, You were kind enough to add JSS15J to your toolkit for the Nexus 4 but it is not available (in your drop-down) for the Nexus 7. I figured that if you made JSS15J available for the N7 I could restore the N7 to a factory fresh un-rooted one and Google could update it to JSS15Q. In the alternative you might guide me to how I could go from JSS15J to JSS15Q. I am certainly not in your league but this is not my first rodeo and I cannot tell you how grateful I am for your efforts. Your toolkit saved my Nexus 4 from the 2 week wait during which Google might have told me rooting voids the warranty or just have left me phone-less till they returned it.
Again thank you especially, and to all the others here who light candles in the darkness for each other and the rest of us pilgrims. A tip of my fedora to ya. Never forget one definition of a pioneer is someone with an arrow in their back.
Much of the time I am as confused as a baby in a topless bar who said, "What do you mean this is not a lunchroom, what else could it be?"
My suggestion is to keep root, grab the latest carbon ROM, the elemental 1.1 kernel and you should be all set. They already have the updates From G in them and they work superb.
Sent from my Nexus 7 using Tapatalk 4
Do you own one?
Yes, from day one.
Have you had a problem?
Yes, GPS and the touchscreen grounding issue.
Is it now fixed by the update?
Yes, GPS seems fixed.
No, grounding issue may be worse. Works fins as long as I'm holding it. Placing it causes touches to become sporadic.
Maybe you've never had any problems?
I wish...
Would you recommend getting one?
Yes, it still a FANTASTIC device and many have no issues. If you do return it right away until you get one without issues.
I spoke too soon....at first I thought everything was ok....then I began to notice when I was typing that sometimes it would come out as gibberish. I thought nothing of it as we all make typos now and then, then I noticed that press and hold didn't always register (sometimes takes a few goes). I downloaded the multi-touch test from play and to my horror it's all over the place (compared it against my note 2), this is with the latest update. After reading around a bit more, I'm beginning to think these touch screen issues are hardware....and that it's more widespread than people think. Will be exchanging it for another one, hopefully fair better second time.
Sent from my GT-N7100 using XDA Premium 4 mobile app
madpete said:
Will be exchanging it for another one, hopefully fair better second time.
Click to expand...
Click to collapse
Before you return, perhaps you could try this thread:
Take that multi-touch! Fix and lock in what works for YOU regardless of updates
sfhub said:
Before you return, perhaps you could try this thread:
Take that multi-touch! Fix and lock in what works for YOU regardless of updates
Click to expand...
Click to collapse
Hey man, thanks for the reply.
I opted for the swap out because I don't want to loose the warranty, which I believe you would if you unlocked it?
I bought from PC World / Currys so the swap was no hassle.
Using the new one now, its testing better and typing and "hold and drag" is working much better (although hold and drag still isn't 100%, it's now acceptable to me).
I tested before and after the update, the observation I made is that the update seems to dull down the touch screen a little. It became slightly less responsive after the update than before, but hasn't really affected the usability on this one....although I think I prefered it pre update.
Hi
I've just bought a nexus 7 after returning my useless surface rt,I was a bit wary of getting one because of the various issues,like ghost touches etc.
But I took the dive and got one,I've checked the screen with yamtt and all seems OK,touchwood.
After using the nexus for an hour or so an update message popped up asking me to update to the latest version ,it doesn't give any details on the update,just that it will bring fixes and improvements etc.
I just keep thinking,if it ain't broke don't fix,I'm on build JWR66N,any advice on weather I should update would be appreciated,I've read a few posts about people updating then experiencing problems where there was none before.
Cheers in advance.
Not updating is never a good idea, just update I've had no problems with any of the updates
Sent from my HTC One using Tapatalk 4
Nope. We all buy nexus devices to stay on old defunct version of the Android OS...Never update. Everything gets better with age...
/Sarcasm
Well I updated my Nexus 7,it put build JSS15Q on my device,from having zero problems, I've now got the touchscreen issue.
Knew I shouldn't have updated
Hi,
I just wanted to ask how many tablets really have problems.
Lots of people here tell about screen bleeding or screen separation.
But: How many tablets do really have issues?
It would be kind of you to leave your vote on the poll, just so we get an idea "1/10 or 1/100".
Regards
user
PS: Sorry for the typo in the poll. Could a mod fix that? Thanks.
user822 said:
Hi,
I just wanted to ask how many tablets really have problems.
Lots of people here tell about screen bleeding or screen separation.
But: How many tablets do really have issues?
It would be kind of you to leave your vote on the poll, just so we get an idea "1/10 or 1/100".
Regards
user
PS: Sorry for the typo in the poll. Could a mod fix that? Thanks.
Click to expand...
Click to collapse
Would be impossible to get an accurate response. Most people come to forums to complain whereas you won't hear anything from people who are happy with their device.
For comparison I replaced 4 Nexus 7 2012s for screen lift then eventually gave up. With my Nexus 7 2013 I see no issues yet.
I got 5 replacements and got my refund.
Sent from my Nexus 4 using Tapatalk
All I had werewere mild touchscreen issues (nexus 7 2013) and those were cleaned up with sfhub's drivers.
Touchscreen problem
Talking about problems, I haven't had any of the common multitouch problems, but every once in a while, I get a random touch that's not detected.
Is this a common problem or is it only me?
I have Paranoid Android ROM and Faux kernel, but the problem was there even before I rooted...
I don't remember experiencing issues when I first got it but definitely noticed it after the OTA update.
LittleConfucy said:
Talking about problems, I haven't had any of the common multitouch problems, but every once in a while, I get a random touch that's not detected.
Is this a common problem or is it only me?
I have Paranoid Android ROM and Faux kernel, but the problem was there even before I rooted...
Click to expand...
Click to collapse
Doesn't hurt to try ts10 firmware and reflash OS. You don't have to wipe data but definitely clear cache. That's what resolved virtually all the introduced issues.
I have sent my Nexus 7 2013 to service center for four times...
1st time: dead pixel in the middle of the screen
2nd time: rear case cracked due to screen replacement in the 1st time
3rd time: Mic is not working
4th time: Mic is working but only a little sound can be recorded
Coming: Screen light bleed at the top and I am still thinking to take it repair again or not.....
Conclusion: Garbage QC and service
I bought my Nexus 7 in August from Best Buy.
And it's running like a champ since day 1. No replacements for me.
Sent from my Nexus 7 using xda app-developers app
I am on my 3rd tablet, all three having the delayed response touchscreen issue. With the current one it works fine if I am holding it. The minute I put it on the stand it doesn't respond to my touches. Do we think this is a hardware or software issue? Has anyone else had this issue and resolved it? Will KitKat possibly resolve the issue?
I really want to stick with the Nexus, but my patience is running thin.
Thanks for any helpful insight.
Sent from my Nexus 7 using xda app-developers app
A little bit of search would have turned up TONS of info.
Issue is both HW and SW.
Sfhub has a fix that's effective to about 90% on about 80% of units.
(he's posted the link below)
Check these for info and discussions:https://productforums.google.com/forum/#!msg/nexus/Tetp20r-REo/R9WgVXCiuOwJ
https://productforums.google.com/forum/#!topic/nexus/mG4JXaT-SHs[1-25-false]
I'd keep returning until you get a good one and Google/ASUS has a pile of defective ones that they have to eat.
KK is unlikely to have any effect, as it most likely takes firmware, not an OS change, to 'fix' the issue, even if the hardware is capable of it.
vulcaninvt said:
I am on my 3rd tablet, all three having the delayed response touchscreen issue. With the current one it works fine if I am holding it. The minute I put it on the stand it doesn't respond to my touches. Do we think this is a hardware or software issue? Has anyone else had this issue and resolved it? Will KitKat possibly resolve the issue?
I really want to stick with the Nexus, but my patience is running thin.
Thanks for any helpful insight.
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
forum.xda-developers.com/showthread.php?t=2428133
Keep returning it until you get a good one, you paid for a working device.