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So this is my last hope for a solution to my problem. I got the Epic 4g touch almost a week ago. Had Sprint activate it and everything worked for the first 48 hours great. Three days after I got the phone I came home from work and could not send a text message. When I would send a message it would immediately fail and would receive old texts from people over and over. Very rarely a text would go through but then it would stop working again. My Voice and data works fine no issues. So I called Sprint tech support probably 10 times and they had me update PRL update profile they refreshed the data, disabled texts and re-enabled, factory reset. Basically everything they could and I told them I live in a apartment on the first floor next to a main highway and the coverage map says I should have near perfect signal. So they checked for outages and submitted a ticket to check the tower which came back as fine. When I am around town everything works including texts just when I am at the apartment the texting does not work. So Sprint sent me a Airrave. I went from 3 bars to 6 but still no texting. I rooted the phone updated the base-band to FB27 and my PRL version is 61086. So basically I am at a loss. One of the Sprint techs told me it could be a blockage from the concrete slab on the apartment but that makes no sense considering I have another t mobile phone and my roommate has a Verizon droid and neither has had problems and I can get 3g data and voice fine. I downloaded a program called Roam Control and when I am roaming in the apartment texts work fine but I do not want to have to roam all the time for texts. If anyone has any suggestions and could help that would be great.
xquarkofborgx said:
So this is my last hope for a solution to my problem. I got the Epic 4g touch almost a week ago. Had Sprint activate it and everything worked for the first 48 hours great. Three days after I got the phone I came home from work and could not send a text message. When I would send a message it would immediately fail and would receive old texts from people over and over. Very rarely a text would go through but then it would stop working again. My Voice and data works fine no issues. So I called Sprint tech support probably 10 times and they had me update PRL update profile they refreshed the data, disabled texts and re-enabled, factory reset. Basically everything they could and I told them I live in a apartment on the first floor next to a main highway and the coverage map says I should have near perfect signal. So they checked for outages and submitted a ticket to check the tower which came back as fine. When I am around town everything works including texts just when I am at the apartment the texting does not work. So Sprint sent me a Airrave. I went from 3 bars to 6 but still no texting. I rooted the phone updated the base-band to FB27 and my PRL version is 61086. So basically I am at a loss. One of the Sprint techs told me it could be a blockage from the concrete slab on the apartment but that makes no sense considering I have another t mobile phone and my roommate has a Verizon droid and neither has had problems and I can get 3g data and voice fine. I downloaded a program called Roam Control and when I am roaming in the apartment texts work fine but I do not want to have to roam all the time for texts. If anyone has any suggestions and could help that would be great.
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Click to collapse
i have a similar issue but mine is just that i dont get service in my home :/ i would suggest you sign up for google voice if you dont want to roam. Google voice is free for sprint user and you can text from your computer or anything with google voice such as a ipod touch. Also google voice has free visual voice mail. https://play.google.com/store/apps/details?id=com.google.android.apps.googlevoice&hl=en
I would say hook up your phone to google voice. There is an app also in the play store to allow texts as well as voice calls to go over your wife instead through sprint. Maybe your phone is messed up?
Sent from my SPH-D710 using Tapatalk 2
Also try a third party sms like handcent chomp or go sms
Sent from my SPH-D710 using Tapatalk 2
I don't think it is the phone because it does work everywhere else. Its like bafling the tech support people. But I will try google voice. Does google voice texts show up from your number?
Sent from my SPH-D710 using XDA
xquarkofborgx said:
I don't think it is the phone because it does work everywhere else. Its like bafling the tech support people. But I will try google voice. Does google voice texts show up from your number?
Sent from my SPH-D710 using XDA
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Click to collapse
yes
xquarkofborgx said:
So this is my last hope for a solution to my problem. I got the Epic 4g touch almost a week ago. Had Sprint activate it and everything worked for the first 48 hours great. Three days after I got the phone I came home from work and could not send a text message. When I would send a message it would immediately fail and would receive old texts from people over and over. Very rarely a text would go through but then it would stop working again. My Voice and data works fine no issues. So I called Sprint tech support probably 10 times and they had me update PRL update profile they refreshed the data, disabled texts and re-enabled, factory reset. Basically everything they could and I told them I live in a apartment on the first floor next to a main highway and the coverage map says I should have near perfect signal. So they checked for outages and submitted a ticket to check the tower which came back as fine. When I am around town everything works including texts just when I am at the apartment the texting does not work. So Sprint sent me a Airrave. I went from 3 bars to 6 but still no texting. I rooted the phone updated the base-band to FB27 and my PRL version is 61086. So basically I am at a loss. One of the Sprint techs told me it could be a blockage from the concrete slab on the apartment but that makes no sense considering I have another t mobile phone and my roommate has a Verizon droid and neither has had problems and I can get 3g data and voice fine. I downloaded a program called Roam Control and when I am roaming in the apartment texts work fine but I do not want to have to roam all the time for texts. If anyone has any suggestions and could help that would be great.
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Click to collapse
This will solve your sms issues..
Do you have wifi at home? If so download "text plus" from the market. It's free. Works for me. I live in a dead zone and text plus sends texts every time! Hope that helped.
Sent from my Nexus S 4G using Tapatalk 2
Sometimes at home can't get damn 3g signal. So I got wifi how do I send messages using wifi???? ****'s very annoying.
Text is a voice service it doesn't use data at all. If you can't text making/receiving phone calls must be hard at your home as well. Over wifi Google voice or a similar app from the play store would be your best bet
Yes, you can. The best way to do it would be Google Voice, but there are other apps out there capable of it. The way the carriers handle it (in this case Sprint) is over the network... GSM or CDMA. 3g is always an extension of the mobile voice network... this is why you typically cannot make calls and browse the web while on 3g (although Sprint has found a way to defeat this with the Viper and the Evo LTE, though a second chipset). 4g runs on a different band than 3g does, which means it doesn't affect your calling / text capabilities.
I know that is more info than you asked for. The long and short of it is that you need an app designed to run on Wifi, rather than mobile data, but it is possible.
+1 for google voice. I even use it to text from my Nook which doesn't even have 3g.
Sent from my SPH-D700 using XDA
I put mine in airplane mode when I'm home and used voice for everything
Sent from my SPH-D710 using xda premium
G voice.. or complain to sprint and get a airave and hook it up to your wireless router and have signal in your house .. or get roam control (assuming your rooted) and roam when your home and use your wifi for your data needs and sure youll be fine since wont need to worry about sprint and data roaming
Sent from my SPH-D710 using XDA
elliwigy said:
G voice.. or complain to sprint and get a airave and hook it up to your wireless router and have signal in your house .. or get roam control (assuming your rooted) and roam when your home and use your wifi for your data needs and sure youll be fine since wont need to worry about sprint and data roaming
Sent from my SPH-D710 using XDA
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I have to use roam control and wifi at my house. I spend most my time in my game room in the basement and.my sprint service sucks down there. But I get perfect signal roaming.
You guys reading?
If you can make a call at home you can text brother
Sent from my awesomely EPIC Phone
Rooster85 said:
You guys reading?
If you can make a call at home you can text brother
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Click to collapse
Uh, slvrap1 already stated this in so many words above. We're discussing workarounds now. And yes, Google Voice is the easiest way to go if you're using an Android phone.
A lot of the information in this thread is wrong...
SMS is actually a function over 1xRTT (just like voice calls) not EVDO (3g)... This is why you can recieve sms messages while on a phone call but not get other data services at the same time...
You never make a phone call or transmit SMS messages over EVDO, it is a data only connection protocol..
This is why SMS are limited to a certain number of characters, because they are actually a hack of the control channel in 1xRTT communications...
Simplified version:
REAL SMS is a hack of the control channel between cell phone and tower. It has nothing to do with a data connection so it can not be transmitted via EVDO, WIFI or any other data connection...
Note: When I state REAL SMS that is because services like google voice and others are all VOIP connections that use data connections to transmit messages and phone conversations... There is character limit in VOIP texting but they impose it because you can send it to a REAL SMS and that has character limitations built in..
numus said:
A lot of the information in this thread is wrong...
SMS is actually a function over 1xRTT (just like voice calls) not EVDO (3g)... This is why you can recieve sms messages while on a phone call but not get other data services at the same time...
You never make a phone call or transmit SMS messages over EVDO, it is a data only connection protocol..
This is why SMS are limited to a certain number of characters, because they are actually a hack of the control channel in 1xRTT communications...
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Click to collapse
Correct. Texting has nothing to do with 3g. You can find an app that can use 3g or wifi to text o stead of the network. This is what my friend uses on AT&T so they don't have to pay for text messages. They use the network.
Sent from my SPH-D710 using xda premium
musclehead84 said:
Correct. Texting has nothing to do with 3g. You can find an app that can use 3g or wifi to text o stead of the network. This is what my friend uses on AT&T so they don't have to pay for text messages. They use the network.
Sent from my SPH-D710 using xda premium
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Click to collapse
That actually just sends the message via the data connection to a server, which then relays that into the carrier's system and is then transmitted to the recievers phone via the 1xRTT control channel... They aren't actually texting a phone, they are sending an instant message to a server that then knows how to convert and relay that into a text message.
Note: I use 1xRTT because we are on a CDMA2000 system... for AT&T, T-Mobile and other GSM it works on their *2g* voice connection... I forgot what it is called at this moment...
Use roam control at home, Verizon probably covers you better. 1x roaming is free other than your minutes
deziking said:
Sometimes at home can't get damn 3g signal. So I got wifi how do I send messages using wifi???? ****'s very annoying.
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Well let me say this. I was at a music festival in March. Had some signal bars but could not make calls or texts. Incoming or outgoing.
When I was in a certain stage I tried again (text) they all failed. I tried to turn on wifi and found an open network! Tried to text. Success!
So in my experience I say yes! Anywhere else I could not text. So when I needed to text I would return to that stage and connect to wifi.
Sent from my SPH-D710 using Tapatalk 2
numus said:
A lot of the information in this thread is wrong...
SMS is actually a function over 1xRTT (just like voice calls) not EVDO (3g)... This is why you can recieve sms messages while on a phone call but not get other data services at the same time...
Click to expand...
Click to collapse
I can text and surf web/Tapatalk while in phone call?!!
Sent from my SPH-D710 using Tapatalk 2
tt281gt said:
I can text and surf web/Tapatalk while in phone call?!!
Sent from my SPH-D710 using Tapatalk 2
Click to expand...
Click to collapse
Do you happen to be connected to wifi?
Sent from my SPH-D710 using Tapatalk 2
tt281gt said:
Well let me say this. I was at a music festival in March. Had some signal bars but could not make calls or texts. Incoming or outgoing.
When I was in a certain stage I tried again (text) they all failed. I tried to turn on wifi and found an open network! Tried to text. Success!
So in my experience I say yes! Anywhere else I could not text. So when I needed to text I would return to that stage and connect to wifi.
Sent from my SPH-D710 using Tapatalk 2
Click to expand...
Click to collapse
More likely when you moved you connected to a less loaded tower, being connected to wifi was just a coincidence.
tt281gt said:
I can text and surf web/Tapatalk while in phone call?!!
Sent from my SPH-D710 using Tapatalk 2
Click to expand...
Click to collapse
Well if you are connected to WiMAX or Wifi.. yes you can make a phone call and surf the web at the same time.. If you are on EVDO, the only way that is possible is if you have 2 cell phones... One to surf the web and one to make calls
tt281gt said:
Well let me say this. I was at a music festival in March. Had some signal bars but could not make calls or texts. Incoming or outgoing.
When I was in a certain stage I tried again (text) they all failed. I tried to turn on wifi and found an open network! Tried to text. Success!
So in my experience I say yes! Anywhere else I could not text. So when I needed to text I would return to that stage and connect to wifi.
Sent from my SPH-D710 using Tapatalk 2
Click to expand...
Click to collapse
Your experience is only coincidental... It is physically impossible because the SMS system is built on the 1xRTT control channel... It has nothing to do with the data connection in any way shape or form... It is a hack on the tower identification and protocol transmission channel.
It is like if you take out a frozen piece of meat, turn on the microwave and leave the piece of meat outside the microwave (never put it in the microwave) and claim the microwave is defrosting the meat...
Rooster85 said:
You guys reading?
If you can make a call at home you can text brother
Sent from my awesomely EPIC Phone
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Click to collapse
Are you reading? He obviously cant text at home.. he did say 3g but probably doesnt know what HES talking about.. i think its safe to say hes getting NO signal since he is unable to send text messages.. thus want other options to send text messages which people are giving.. he doesnt care how the network works and how it uses 1xrtt and not his 3g radio.. he just wants optiong to improve him sending messages at home which no matter how we put it, theres only a few options we've already determine which is 1: google voice or other voip messaging app. 2: using roam control to make sure he has signal to send it regularly while roaming. 3: can get airrave and hook up to his wifi at home to bost his signal inside of the house. 4: leave his house and go walk around til he can send one lol 5: someone said theres apps which allow you to send it over data which then gets converted in the tower and sent as normal.. good luck OP! Probably already found a way just wanted to try and get the thread back on topic for ya lol
Sent from my SPH-D710 using XDA
elliwigy said:
Are you reading? He obviously cant text at home.. he did say 3g but probably doesnt know what HES talking about.. i think its safe to say hes getting NO signal since he is unable to send text messages.. thus want other options to send text messages which people are giving.. he doesnt care how the network works and how it uses 1xrtt and not his 3g radio.. he just wants optiong to improve him sending messages at home which no matter how we put it, theres only a few options we've already determine which is 1: google voice or other voip messaging app. 2: using roam control to make sure he has signal to send it regularly while roaming. 3: can get airrave and hook up to his wifi at home to bost his signal inside of the house. 4: leave his house and go walk around til he can send one lol 5: someone said theres apps which allow you to send it over data which then gets converted in the tower and sent as normal.. good luck OP! Probably already found a way just wanted to try and get the thread back on topic for ya lol
Sent from my SPH-D710 using XDA
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Click to collapse
Google voice will only allow you to text over your google voice phone number... If you use google voice to manage your SMS and text using your phone number, it will still send it via SMS (1xRTT control channel) and will fail There is no alternative when you want to use your actual phone number except for utilizing the sprint web tool.. log into your account and send a text message from the web tool.\
Note: I am one of those people that will correct wrong information if i see it, even if it doesn't 100% pertain to the original post. IMHO it is the only way to ensure people don't start repeating the wrong information and exponentially make it harder to teach people the correct answer.
Been having some issues with callers not hearing me. I tried swapping out the modems (can't remember exactly which ones but can figure it out if necessary), tried different kernels (while I was on TeamSonic rom), and switched from Sonic to FrostyJB and still happening.
I am on wifi calling at my home (crappy signal). It happened on all calls this morning. I made all the above saps and changes this morning as well. I tried a call when I left and was outside of wifi and call worked fine.
This sound like a defect or setting thing? Don't see a lot of settings in the Wifi Calling menu.
Thanks!
There are a few things that could be the problem. You need to determine if it is the phone or the wifi.
What kind of signal are you getting? Are you able to test your wifi for internet? Is this all of a sudden, meaning were you able to use wifi calling without problems prior to this recent problem?
I always had problems with wifi calling so I never use it on my HTC one s and this one too
Sent from my SGH-T999 using Tapatalk 2
pytyper483 said:
There are a few things that could be the problem. You need to determine if it is the phone or the wifi.
What kind of signal are you getting? Are you able to test your wifi for internet? Is this all of a sudden, meaning were you able to use wifi calling without problems prior to this recent problem?
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Click to collapse
It has been happening more frequently lately but I am not really sure on a time frame. I don't make gobs of calls. I have had the phone for about a month or so and didn't have any problems early on. I have tried a few different ROMs but I wouldn't call myself a flashaholic.
My wifi signal at home is pretty decent. My speeds are usually around the 18 - 19 range. No problems with internet. The calls connect pretty quickly.
I do have a cell-fi (sp?) unit on the way from t-mobile which my help but I would just like to try and figure out if something is off with the device.
Thanks!
Information update:
I just made a call from my office (same no cell signal and decent wifi) and call worked fine. Wifi speeds here are a bit slower, usually around 8-9.
Haven't changed router or modem at home. Time Warner Cable is the provider.
Will check my son's phone tonight. He also has the S3 but being a teenager, I am not entirely sure he knows how to make an actual phone call...
Does the problem seem to happen at the same times of day? Depending on how your isp is set up, heavy network traffic can cause the issue. Also remember that your voice going out is like uploading a file on that upstream data is going to be slower than downstream.
Is your cable modem or router kind of outdated? Last year I upgraded my modem and saw a huge improvement. The DOCSYS 3.0 tech is a lot faster than a DOCSYS 1.0 rated modem can handle.
Sent from my SGH-T999 using xda app-developers app
DocHoliday77 said:
Does the problem seem to happen at the same times of day? Depending on how your isp is set up, heavy network traffic can cause the issue. Also remember that your voice going out is like uploading a file on that upstream data is going to be slower than downstream.
Is your cable modem or router kind of outdated? Last year I upgraded my modem and saw a huge improvement. The DOCSYS 3.0 tech is a lot faster than a DOCSYS 1.0 rated modem can handle.
Sent from my SGH-T999 using xda app-developers app
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Click to collapse
Today it happened around 8:00 am (EST) and again around noon. I'll check the upload speeds as well.
I swapped out the modem about 4-5 months ago. Not sure of the make. It is the one Time Warner provides. Haven't noticed any major problems with our PC though.
Router does have a few years on it.
I suspect that you're getting one way voice translation... the router is forwarding the incoming voice traffic to your phone but failing to do the same for your outbound traffic. I have a Cisco enterprise class router at my house (I'm an IT geek so I *play* with it) and until I opened up a bunch of ports to a bunch of sites I saw being blocked in the router logs I was having the same issue.
I asked T-Mobile for a list of voice gateway IP addresses at their end but none of the tier 1/2 techs were ever able to give me any useful info regarding IP addresses or ports... The phone keeps finding new IP addresses it wants to connect to so in the end I gave up on getting wifi calling working reliably and have mine set to prefer cellular.
A SOHO or Home router ought to automatically open up the necessary ports but I would suggest looking at the manufacturers web page to see if there's a firmware update for your router. If there is, apply it and see if that fixes the problem. Else buy another one and see if that resolves it. If it doesn't then you can always take it back.
Hope this helps
I thought it was just me that had a wifi problem
One thing to keep in mind is you HAVE to have a cell connection to use wifi calling. It's possible the signal is so weak it's dropping once you have the phone up to your face and it's moving around and stuff. Try using speakerphone with the phone on the desk or wherever you have some signal. You should also try to get a signal booster from tmo.
Definately check to see if there's any firmware updates for your router like ronin said.
Is it a G or N router? If it is N, check your other devices that connect to it as well. If anything connects to it at 802.11G then all connections with the router can be throttled down to G speeds. If so disconnect the G device, reconnect your S3 and try it again.
Also have you restarted the modem and router recently? Unplug them both from power for about 15-30 seconds. Then plug back in and give it a minute or two for everything to reconnect.
Sent from my SGH-T999 using xda app-developers app
I've been having the same problem all day today. I couldn't quite determine if it's my service or wi-fi, until then, I have it off for now.
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psykhotic said:
One thing to keep in mind is you HAVE to have a cell connection to use wifi calling. It's possible the signal is so weak it's dropping once you have the phone up to your face and it's moving around and stuff. Try using speakerphone with the phone on the desk or wherever you have some signal. You should also try to get a signal booster from tmo.
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Click to collapse
Didn't have to do all of this with V2
psykhotic said:
One thing to keep in mind is you HAVE to have a cell connection to use wifi calling. It's possible the signal is so weak it's dropping once you have the phone up to your face and it's moving around and stuff. Try using speakerphone with the phone on the desk or wherever you have some signal. You should also try to get a signal booster from tmo.
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Click to collapse
I didn't know about the cell connection requirement. The cell signal at my house is far north of crappy but the signal in my office is bad as well and no issues. I do have the tmo booster (cell-fi?) on the way. Hopefully that will fix it.
Thanks!
J_Bone said:
I didn't know about the cell connection requirement. The cell signal at my house is far north of crappy but the signal in my office is bad as well and no issues. I do have the tmo booster (cell-fi?) on the way. Hopefully that will fix it.
Thanks!
Click to expand...
Click to collapse
Someone told me once they'll send you one for free if you have lousy coverage at your home. Is that true?
Sent from my SGH-T999 using xda app-developers app
J_Bone said:
I didn't know about the cell connection requirement. The cell signal at my house is far north of crappy but the signal in my office is bad as well and no issues. I do have the tmo booster (cell-fi?) on the way. Hopefully that will fix it.
Thanks!
Click to expand...
Click to collapse
Woah.. holding my phone landscape killed my WiFi calling. WiFi went from 3 bars to 1 and WiFi calling disappeared. Holding the phone the other way fixed it.....I just had an iPhone 4 problem
DocHoliday77 said:
Someone told me once they'll send you one for free if you have lousy coverage at your home. Is that true?
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
If you had good credit they will and you have to have SOME service. Like 1 bar or w.e.
ronin4740 said:
I suspect that you're getting one way voice translation... the router is forwarding the incoming voice traffic to your phone but failing to do the same for your outbound traffic. I have a Cisco enterprise class router at my house (I'm an IT geek so I *play* with it) and until I opened up a bunch of ports to a bunch of sites I saw being blocked in the router logs I was having the same issue.
I asked T-Mobile for a list of voice gateway IP addresses at their end but none of the tier 1/2 techs were ever able to give me any useful info regarding IP addresses or ports... The phone keeps finding new IP addresses it wants to connect to so in the end I gave up on getting wifi calling working reliably and have mine set to prefer cellular.
A SOHO or Home router ought to automatically open up the necessary ports but I would suggest looking at the manufacturers web page to see if there's a firmware update for your router. If there is, apply it and see if that fixes the problem. Else buy another one and see if that resolves it. If it doesn't then you can always take it back.
Hope this helps
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Click to collapse
I believe you are right on. I could not get my Wifi Calling to function properly at work. Text works great, sending and receiving. My phone rings when I receive a call, but I cannot hear anything, neither does the caller. Similarly, when I dial a number, the other phone rings, but no audio is heard on either end. I called TMobile Tech Support and they read me a memo from Samsung that this is a "Known Issue" with "one-way audio" on wifi calling. A salesperson in the store read to me the same memo. Interesting thing is when I got home, everything works, both voice and text. I tried it at another wifi location and everything works also. But not at work. I am convinced it is a problem with the network at work. Puzzle is that Wifi Calling works great on my HD2 with Custom Rom at work using the same enterprise network. But I would hate to keep swapping the micro sim from the S3 into a sim adapter into the HD2 just to get reception at work. I was hoping the upcoming JB upgrade will solve the problem, but reading the above explanation makes me worried now. Anybody out there with any work around?
isaywedoit said:
I believe you are right on. I could not get my Wifi Calling to function properly at work. Text works great, sending and receiving. My phone rings when I receive a call, but I cannot hear anything, neither does the caller. Similarly, when I dial a number, the other phone rings, but no audio is heard on either end. I called TMobile Tech Support and they read me a memo from Samsung that this is a "Known Issue" with "one-way audio" on wifi calling. A salesperson in the store read to me the same memo. Interesting thing is when I got home, everything works, both voice and text. I tried it at another wifi location and everything works also. But not at work. I am convinced it is a problem with the network at work. Puzzle is that Wifi Calling works great on my HD2 with Custom Rom at work using the same enterprise network. But I would hate to keep swapping the micro sim from the S3 into a sim adapter into the HD2 just to get reception at work. I was hoping the upcoming JB upgrade will solve the problem, but reading the above explanation makes me worried now. Anybody out there with any work around?
Click to expand...
Click to collapse
You'd have to have access to the networking equipment at your work to really know the answer why... Short version is that Home routers/firewalls reflexively open ports when a device inside the network tries to access an IP address. UPnP is an example of this... Enterprise class routers/firewalls don't do this as it's considered insecure. So, you have to know what ports the traffic is coming from/going to and allow traffic on those ports. You also want to know what outside IP address it's destined for so you can lock down that traffic to just certain destinations, not the whole internet...
So, if it doesn't work at your office then there's likely very little you can do to fix it unless you're in the IT department or have a really good relationship with the Network Administrator of your IT department.
psykhotic said:
One thing to keep in mind is you HAVE to have a cell connection to use wifi calling.
Click to expand...
Click to collapse
Lol, really? Show me evidence of this.
What would be the point of Wifi calling if you have a cell connection? I've used Wifi calling since my MT4G and that's a total crock of BS
There would be NO POINT to Wifi calling if you have a cell signal.. common sense...
Below is a thread I opened on Sprint's discussion board as thread #103192. Sorry I can't link as this is my first post. Anyone have any suggestions here at XDA?
Hello, I am a 15 year customer of Sprint. I have been having a great deal of problems with my Samsung Galaxy Note 2 since I purchased it from a Sprint store on the release date of October 25th 2012. I purchased the first box sold at store location #898 located on RT 59 in Naperville, IL.
Please assume all problems below are seen with no third party applications installed that may potentially interfere with quality of service. Wireless settings are set to use Sprint's "LTE/CDMA" preferred network mode in the Western Chicagoland Suburbs. Assume Sprint's "Connection Optomizer" is enabled. Assume my PRL is being reset at a daily rate both at home and at the office.
Please give me suggestions for correcting these problems, or reply here if you are experiencing the same problems with your Galaxy Note 2.
No Incomming Calls Around Office Location
I work in a 6 story office building located at 1444 N Farnsworth Ave in Aurora, IL 60505. When I enter the proximity of my office (roughly 3 block diameter) I am no longer able to recieve incomming calls. My phone does not ring, I do not receive text messages, I do not recieve voicemails. When attempting a test call from a office landline phone to my cellphone, I get the message "The number you have reached is not in service, this is a recording" or a busy signal. When attempting a test call from a cellphone (Verizon) to my cellphone, I get my voicemail after about 20 seconds of ringing on the line (with no response of the call on my phone). These cases are constant after about 10 tries with each method. Once I leave the proximity of my office, I get a barrage of text messages and voicemails that have piled up throughout the day delivered to my phone. This has happened every day since I purchased this phone. This problem did not occur with my old phone (HTC EVO3D) and does not occur with co-worker's phones (Samsung Galaxy S2/S3) which are on the Sprint network. It may be worth it to note that there are a large number of point to point microwave link dishes (high speed internet from the john handcock center) on the roof of the building, as well as Sprint, Verizon, and AT&T carrier level cellular transcievers.
Outgoing Calls Lose Connection Within 1 Minute
Outgoing call made from my Samsung Galaxy Note 2 fail within roughly 1 minute. I have had times where phonecalls lose connection after 20 seconds, some after 40 seconds, some at 1 minute. There are rare occasions where I have been able to hold a call longer than 5 minutes, but this accounts for <10% of my attempts. I have this problem calling landlines, cellphones, and Sprint Customer Care. When the call terminates, it looks as if the phone is ending the call, rather than service being lost. The CDMA network signal strength meter stays at the same level while in the call, at the point of termination, and after termination of the call. These cases occur in situations where signal strenth is between 75%-100% and the phone is in a non-moving position.
Text Message (SMS/MMS) Errors
I have problems in both my office and home with sending and recieveing text messages. In my office, I cannot send or recieve text messages (within the previously mentioned 3 block radius) about 70% of the time. Once I leave this area, I recieve my day's worth of incomming text messages that have built up, and am then able to send messages as well. Once I enter my home area loacted at Forest View Rd in Lisle, IL 60532, I cannot send text messages, but can recieve them. When attempting to send text messages, I encounter and "Error Code 97". I believe this has something to do with my Sprint supplied "AirRave" Femptocell by Airvana, as this has been a recurring problem in the past with my HTC EVO3D as well. Text messaging seems to work fine in most other areas I have been in other than the office and home.
The Good
My data service seems to work great through 4G LTE, 3G, and WiFi. Never really seem to have a problem with this, even in areas where the aforementioned problems occur. Overall the rest of the phone works great as well, when using it as a tablet, moreso than a phone (since voice/text keep failing).
Maybe you got a faulty phone.. get a replacement?
Sent from my SPH-D700 using xda app-developers app
Yeah, that's my plan tomorrow.
Unplugging my AirRave at home has solved the problem. It must have been keeping me locked onto its tower and not letting me roam onto Sprint's network. This thing has been junk since day 1. They really need to work on their firmware.
now.sprint.com/airave/?ECID=vanity:airaveaccesspoint
I under that Sprint VoLTE may get rolled out next year which may fix this problem.
My hotspot works on my Note 4 but if I receive a phone call or a text message it automatically shuts down and I receive the following error. "Unable to connect to data network, turning off Hotspot"
I know I can't surf and talk on the phone at the same time but is there a way for the hotspot to stay on so when I hang up the phone I can go back to surfing?
This is an major inconvience because I have my Note 4 tied to my home phone system through bluetooth. My Note 4 stays upstairs in a window where I get the best reception in my house. So when the hotspot errors, I have to go upstair and turn it back on.
Any advice?
Thanks.
Slash
+1 Very annoying indeed. I have the same problem... It's especially annoying because I set up Google voice to answer all my calls but as soon as it rings from hangouts I lose Internet connection and the voip call drops. Then the phone goes to cellular and I have to answer the phone that way... How do I prevent this? Not call screening I hope.
Easy fix - don't use Sprint for your ISP.
Some of us don't have that option.
That's fine, just realize that you're violating the T&C of your contact and leaching the bandwidth for the rest of us. If you do this, don't EVER complain about crappy download speeds on LTE or 3g since it's probably just someone using that tower as their personal pipeline. RIP unlimited data if this continues.
And there is a fix, use the search function.
Pilotmills, do you have a link to the fix?
Or, do you know what words I should search on?
I can't find the fix.
Thanks.
Slash