SquareTrade and Knox tripping - Galaxy Tab Pro 12.2, 10.1, 8.4 Q&A, Help & Trouble

I have rooted my 8.4 and therefore voided my warranty with Samsung. I purchased a two year warranty with SquareTrade. Isn't this a good option for those of us that root a Samsung device?
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These few items from their service agreement might be an out for them...
9. WHAT IS NOT COVERED:
• A. Any product fraudulently described or materially misrepresented by you;
• I. Conditions that were caused by you intentionally, or known by you prior to purchasing this Protection Plan;
• N. Damage to computer hardware, software and data caused by, including, but not limited to, viruses, application programs, network drivers, source code, object code or proprietary data, or any support, configuration, installation or reinstallation of any software or data;

Indeed the N part looks a good way out for them...
Since you intentionally rooted your device, it's not like you slipped on a banana peel and accidentally rooted your device

djroese33 said:
These few items from their service agreement might be an out for them...
9. WHAT IS NOT COVERED:
•A. Any product fraudulently described or materially misrepresented by you;
•I. Conditions that were caused by you intentionally, or known by you prior to purchasing this Protection Plan;
•N. Damage to computer hardware, software and data caused by, including, but not limited to, viruses, application programs, network drivers, source code, object code or proprietary data, or any support, configuration, installation or reinstallation of any software or data;
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So, a hardware failure would be blamed on me rooting the device?
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chelper said:
So, a hardware failure would be blamed on me rooting the device?
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My understanding is that if Samsung checks (and I think they do) for the Knox flag and it's been rooted, they usually refuse service even if hardware. Others may know more. But, I think they could be "justified" in that if you rooted your device, you might have also overclocked it or something similar that they could blame for hardware failure

I just wasn't aware that squaretrade was checking knox.
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Squaretrade doesn't care about Knox.
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dodo99x said:
Squaretrade doesn't care about Knox.
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Thanks. That's what I was thinking/hoping. Makes me feel better about voiding the Samsung warranty.
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IMO, the whole purpose of the Knox Warranty flag simply shows if the tablet has ever been modified in a way that could compromise Knox security apps. It has nothing to do with the hardware warranty. Once the flag is tripped it is impossible to install Knox software on the tablet or phone.
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Related

FBI Using Carrier IQ for "Law Enforcement Purposes"

http://boingboing.net/2011/12/12/fb...ource=dlvr.it&utm_medium=twitter&dlvrit=36761
Good thing our roms and kernels don't have this. Good riddance
Just read this on VentureBeats. Nothing new though. . Everyone's been giving info to Fbi's these days. Privacy no longer exists in this world.
Couldn't you just freeze the app if you're rooted and be worry-free..ish?
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i guess it isnt legal to sue the FBI?LOL
There is a recent legal precedent that could put the FBI in some hot water with this: the supreme court ruled that GPS tracking without a warrant (including the FBI) is a violation of privacy because even though tailing a car is legal it requires the active involvement of law enforcement whereas a GPS tracker does not.
Similarly, the fact that this software is installed without the consent or knowledge of the user (like the GPS tracking units) means that this tracking data is collected without warrant, or the knowledge and consent of the user. That in and of itself is a violation of consumer privacy but the fact that it's then used by the government against citizens is akin to someone illegally putting a wire tap on your phone and then the government using that in a case against you. That's not legal.
For those who say "oh privacy it's dead three government can do whatever they want nowadays" do some research: the government isn't doing anything now it hasn't done in the past and the truth is you have a lot more privacy and protections than pretty much any time in the past.
Sent from my Hercules with xda Premium.
Freezing it doesn't completely stop it from what I see. My phone still shows traces of ciq
jonathan3579 said:
Couldn't you just freeze the app if you're rooted and be worry-free..ish?
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Sent from my SGH-T989 using XDA App
I've never been one to care much about all the privacy infringement done by the government since I don't believe I have much to be concerned about.
But for those who do...
http://www.muckrock.com/news/archiv...rrier-iq-files-used-law-enforcement-purposes/
My only gripe with all this is that Carrier IQ takes up memory and uses additional battery life. Just one more reason to root and use a custom ROM I suppose.
Heh I posted this too:
http://forum.xda-developers.com/showthread.php?t=1389060
Aw crap, sorry about that. I guess I didn't search hard enough before posting.
Rookie mistake!!
Sighx said:
Freezing it doesn't completely stop it from what I see. My phone still shows traces of ciq
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Well my main point is not whether it is present now but more that it not be active and unable to log/track/send what i am doing. You can have scar traces but not an open wound.
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Warranty Really Void?

So I've been looking at all of the ROMs and rooting guides available and they all say that the warranty is void after flashing/following them.
In my pursuit to find out exactly why, I found this: http://youtu.be/9YcIHaajda8
Thoughts?
Very interesting indeed
Sent from my LG-P930 using xda premium
Your warranty is only void if you brick the phone as a result of the software modifications you make. And I think that's a legitimate claim for manufacturers to make. Most of the time, though, they will still fix it with no questions. If there's a hardware failure and you just happened to be running a 3rd party rom, they still have to fix or replace your phone.
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Malnilion said:
Your warranty is only void if you brick the phone as a result of the software modifications you make. And I think that's a legitimate claim for manufacturers to make. Most of the time, though, they will still fix it with no questions. If there's a hardware failure and you just happened to be running a 3rd party rom, they still have to fix or replace your phone.
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Click to collapse
I think that is just for US customers. Not sure about other countries.
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Samsung KNOX - will it end ROOTING?

Samsung KNOX will be on the Galaxy Note 10.1 2014 edition
As this is security software will this prevent this device from being able to be rooted??
Here is a short video interview talking about Knox...... See what you think about the new software. Pay attention to the part that talks about only apps purchased or obtained from Samsung will work in the Knox environment.
You will be able to turn Knox on and off I assume
asaqwert said:
You will be able to turn Knox on and off I assume
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This just appears to be the Android version of Windows 8's secureboot and I'd assume would be able to be turned off just like Secureboot.
There's always a way around. XDA had smart members
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i wouldn't be opposed to cracking open the device and soldering a chip if that's what we end up having to do. with the blown efuses and such with the verizon s4 i wonder if we'll end up doing just that.
Knox update.
Here is a post by ChainFire.
He talks about rooting, eFuse blowing and voiding the warranty.
More info was posted here ....... read post #33.
What are your thoughts on rooting your GNote 2014.
.
Just incase you have been underground for the last few weeks, but we are rooted…
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Bizack said:
Just incase you have been underground for the last few weeks, but we are rooted…
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True, but it trips Knox, and we don't know if Samsung will not honor the warranty if it's tripped.
zepfan221 said:
True, but it trips Knox, and we don't know if Samsung will not honor the warranty if it's tripped.
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We don't? I was under the impression a tripped fuse equals a voided warranty. And let's be fair here, Samsung is a big company, and company's don't become big by playing fair, so i wouldn't be surprised if the rumours are true
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Triangle away working for Note 3

TriangleAway 3.25 Now Supports Android 4.4 on the Galaxy S 4 and Note 3! http://drippler.com/updates/share/triangleaway-325-now-supports-android-44-galaxy-s-4-and-note-3 Via j.mp/drippler_app
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Hmmmmmmmm
TWEAKED 1.0 NOTE 3
What's the point of resetting the flash counter when the KNOX e-fuse, by definition, will also be tripped, and can't be reset? None that I can see.
zmore said:
What's the point of resetting the flash counter when the KNOX e-fuse, by definition, will also be tripped, and can't be reset? None that I can see.
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You are right but the fact that chain fire got flash to reset means he still working on it. With the official 4.4.2 coming out he might be able to do Knox reset. Not that it matter cause we will still root.
TWEAKED 1.0 NOTE 3
But isn't knox motherboard related? The e-fuse
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---------- Post added at 07:37 AM ---------- Previous post was at 07:36 AM ----------
No app can magically go in to the guts of your phone and fix it lol
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From my understanding it's not an actual efuse, it's electronic, so it can be reset.
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O yea??? Awesome
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Don't quote me on that, I did read it from a pretty credible source here at xda...
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Warrior1975 said:
Don't quote me on that, I did read it from a pretty credible source here at xda...
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Samsung Engineer stated outright that it was a hardware efuse and once blown, that's that. If I were you, I wouldn't hold out hope....
I know what he said but he also works for them. I think someone will find a way to bypass the efuse
TWEAKED 1.0 NOTE 3
Compusmurf said:
Samsung Engineer stated outright that it was a hardware efuse and once blown, that's that. If I were you, I wouldn't hold out hope....
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And multiple people who had their phones serviced got them back from Samsung Service with the KNOX flag set to 0x0. It's software. It's just very clever software that Samsung won't tell us how it works.
siraltus said:
And multiple people who had their phones serviced got them back from Samsung Service with the KNOX flag set to 0x0. It's software. It's just very clever software that Samsung won't tell us how it works.
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Lol, that just means they got back a refurb that was never tripped in the first place.
Sorry but they can reset the counter, I sent my phone in for repair of bad SD card, knox was tripped and it came back reset, same phone, same serial number and shell.
the-Mike_D said:
Lol, that just means they got back a refurb that was never tripped in the first place.
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And you know this how, speaking with such authority? Do you work for Samsung?
siraltus said:
And you know this how, speaking with such authority? Do you work for Samsung?
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No but doing microsurgery to repair an efuse isn't plausible. The only two choices would be a totally different refurb being sent back or a replaced motherboard if knox wasn't tripped. If the data and serial was all the same (which I honestly have a hard time believing) then that means Samsung had started using data cloning. But that's just far fetched because there's no reason to clone the serial and the data is usually junked and the customer knows this if the device is sent for repair and the repair requires replacement of core components. But anyway, that's just an educated guess. Agree or disagree, it's all good.
Compusmurf said:
Samsung Engineer stated outright that it was a hardware efuse and once blown, that's that. If I were you, I wouldn't hold out hope....
Click to expand...
Click to collapse
Samsung also said that the kit kat update did not break 3rd party accessory compatibility (namely sview) but it did, and they knew it, and they got caught in the lie and are pushing a fix to make 3rd party stuff work again... sooooooo... could be the same with the efuse. then again, maybe not, but who knows.
the-Mike_D said:
No but doing microsurgery to repair an efuse isn't plausible. The only two choices would be a totally different refurb being sent back or a replaced motherboard if knox wasn't tripped. If the data and serial was all the same (which I honestly have a hard time believing) then that means Samsung had started using data cloning. But that's just far fetched because there's no reason to clone the serial and the data is usually junked and the customer knows this if the device is sent for repair and the repair requires replacement of core components. But anyway, that's just an educated guess. Agree or disagree, it's all good.
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Uhh... they whole point we're making is that it's NOT an eFuse and that Samsung has a way to reset it. They contradict themselves all the time in their public statements (one department doesn't know what another is doing - completely common in huge corporations, I know, I work for one), so I'm pretty sure they were wrong on that too. Just because Chainfire or others couldn't find a way to reset it themselves doesn't mean a way doesn't exist - we just don't know it.
Look guys, think from an engineering stand point off view. I am a electrical engineer. If I was on samsung enginerring team I would not make knox a efuse when blown you would need to replace a whole mother board or something for a small thing. Samsung knows knox is not for everyone. Therefore I am sure knox thing is resettable and for now samsung only knows how to reset it.
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topgun303 said:
Look guys, think from an engineering stand point off view. I am a electrical engineer. If I was on samsung enginerring team I would not make knox a efuse when blown you would need to replace a whole mother board or something for a small thing. Samsung knows knox is not for everyone. Therefore I am sure knox thing is resettable and for now samsung only knows how to reset it.
Sent from my SM-N9005 using XDA Premium 4 mobile app
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Let me just work for samsung and find out (joke) lol
atlzonly89 said:
Let me just work for samsung and find out (joke) lol
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Lmao the note 3 looks massive on you
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Just got my replacement phone and....

It unfortunatly came with knox... now what if i dont care to trip knox... will having knox effect the way i glash roms... or can i even flash roms? [Ive searched everywhere for my answer and all i get is mixed answers...] some say i cant flash with knox... others are talking in threads like they tripped knox and flashing roms... HELP PLEASE... thanks in advanceee!
btw from all the reading i ha e done it seems that a "Tripped knox counter" only affects the ppl sending it thru repair and not warrenty... please if someone can shed light on this... again... thanks in advance!
Sent from my SGH-M919 using Tapatalk
Knox doesn't prevent you from rooting or flashing ROM.
☞ Sent from here ☜
Thanks but what about warranty rejecting the phone because of Knox or is it only for repair by the way I'm in New Jersey
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Slicktune said:
Thanks but what about warranty rejecting the phone because of Knox or is it only for repair by the way I'm in New Jersey
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Your warrenty (The phone no longer powers on, send me a new one) is voided by tripping Knox.
Your insurance (The $9 a month you may or may not pay for damage or loss) is not voided.
Please search next time. There are literally 30 threads asking this exact question. Searching avoids filling up the forum with repeated questions, which makes finding unique questions more difficult.
baseballfanz said:
Knox doesn't prevent you from rooting or flashing ROM.
☞ Sent from here ☜
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Opps but ive updated to tmobile stock 4.4.2... does this mean i cant root? ive searched everywhere for the answer but it seems like ppl just started updating....
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Skipjacks said:
Your warrenty (The phone no longer powers on, send me a new one) is voided by tripping Knox.
Your insurance (The $9 a month you may or may not pay for damage or loss) is not voided.
Please search next time. There are literally 30 threads asking this exact question. Searching avoids filling up the forum with repeated questions, which makes finding unique questions more difficult.
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Click to collapse
The warranty is not voided if you void Knox I did and I was running custom u sent mine in after it broke and they sent me a new one because it was still under warranty
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spyke1999 said:
The warranty is not voided if you void Knox I did and I was running custom u sent mine in after it broke and they sent me a new one because it was still under warranty
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Let me rephrase that...
Tripping knox is SUPPOSED to void your warrenty. Many people are finding that Samsung/T Mobile aren't properly checking the Knox status with a warrenty claim and are honoring the warrenties anyway. But it's not a guarentee.
Skipjacks said:
Let me rephrase that...
Tripping knox is SUPPOSED to void your warrenty. Many people are finding that Samsung/T Mobile aren't properly checking the Knox status with a warrenty claim and are honoring the warrenties anyway. But it's not a guarentee.
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I hear that tmobile doesn't care much seems it's more of a Samsung thing
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spyke1999 said:
I hear that tmobile doesn't care much seems it's more of a Samsung thing
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T Mobile is going to care once Samsung stops saying Knox tripped phones back from T Mobile. Remember, it's not T Mobile that is repairing the borken devices are reselling them as refurbished. Samsung is still doing that. T Mobile just asks as a middle man in that process. The warrenty is still Samsung's. And when Samsung tells T Mobile they won't accept any more knox tripped phones, T Mobile is going to start checking more closely.
That said, the warrenty is still invalid per the user agreement with Knox tripped. T Mobile could decide tomorrow or 6 months from now to start checking. If they do they are well within the law to deny a warrenty claim on a knox tripped phone. Just because they are ignoring it now doesn't mean they have to.
Skipjacks said:
T Mobile is going to care once Samsung stops saying Knox tripped phones back from T Mobile. REmember, it's not
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That will suck
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Slicktune said:
Opps but ive updated to tmobile stock 4.4.2... does this mean i cant root? ive searched everywhere for the answer but it seems like ppl just started updating....
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No?
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As of right now no.
There will need to be a new modified tar image or other loop whole to get root.
How To Root M919UVUFNB4 Android 4.4.2 KitKat On T-Mobile Galaxy S4 SGH-M919
http://true-android.blogspot.com/2014/03/root-m919uvufnb4-t-mobile-galaxy-s4.html
norml said:
How To Root M919UVUFNB4 Android 4.4.2 KitKat On T-Mobile Galaxy S4 SGH-M919
http://true-android.blogspot.com/2014/03/root-m919uvufnb4-t-mobile-galaxy-s4.html
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I love you... youre my hero... lol thanks
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Slicktune said:
I love you... youre my hero... lol thanks
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You're very welcome! If I were you though, I would wait and see that it is a confirmed "working" method. So many variables involved, like KNOX, better to be safe than sorry.
I have a friend that manages tmobile. He said that mobile CANNOT refuse an issured costumer. Because there is signed documents before Knox was even in the picture... If someone tries to refuse it. Tell them to show you some type of paper work that you have signed that says so. Or ask them to pull up your original. Contract/ or the insurance rules from day one.
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egren58 said:
I have a friend that manages tmobile. He said that mobile CANNOT refuse an issured costumer. Because there is signed documents before Knox was even in the picture... If someone tries to refuse it. Tell them to show you some type of paper work that you have signed that says so. Or ask them to pull up your original. Contract/ or the insurance rules from day one.
Sent from my SGH-M919 using xda app-developers app
Click to expand...
Click to collapse
And if that doesn't work, you can call the Insurance Commission in your state. Every state has one. They regulate ALL insurance matters.
The T Mobile insurance is just a normal property and casualty policy. Insurance commissions do not play around and they have absolute authority in a state to force an insurance company to pay a claim if you can prove they have no valid reason to deny it.
I am a licensed insurance rep in several states and I have dealt with insurance commissions all over the country. So I am absolutely positive about this. Every state has a process to dispute a denial for any policy, no matter how small.
All that said, I doubt you would ever have to fake it that far. Especially since the policy covers loss as much as damage. If they did deny the claim, just lose it and file the claim as a loss.
Now the warrenty is a whole different animal that is covered very differently. All different rules and hardly any governmental protections.
Sent from your phone. You should be more careful where you leave that thing.

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