Recently AT&T users in my area (midwest) have been having "no service" problems (that last for a moment and then service is OK) and problems with their time being incorrect. Example: today my phone said 3:30am when it was 10:30am in my time zone. I googled but haven't seen any complaints about this anywhere. AT&T had me remove my battery and wait while they "disconnected" me from the network and then "reconnected" me. Since then it's OK, although I'm not sure that did anything, considering the intermittent nature of the problem. It did correct the time when I did it. I had this problem both when accessing the network normally and when accessing it through an AT&T microcell. This has been going on since March 8.
Comments?
I don't know if this matters to you but I have been having Att issues since March 8th regarding sending and receiving mms. Never had an issue before. I am in the Florida Panhandle for Spring Break and this issue has been maddening. I havent done anything to my phone or changed any settings. Anyway, take it for what it's worth
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This may have been posted already, but having searched the forum I've not been able to find any answers to this...
I have a Desire on Orange and I've flashed it back to factory spec. Before doing this and afterwards, I'm finding that when the data status bar displays 3G, I cannot receive or send data. If I try browsing like this, it eventually switches over to HSPDA and I get good data transfer.
I know it's a 'feature' to swap onto HSPDA, but I reckon that if I have four bars of signal and it's displaying 3G, I should get some connectivity, no matter how slow.
Is anyone on Orange or any other network experiencing this? I tried phoning Orange, and they were next to useless, trying to tell me that there were 3G masts down in the area (and getting very confused when I asked them why I could get on the 3G network with no problems).
Hope this gets sorted out soon and it's not a problem with the handset!
You're not in the City of London by chance..?
The reason I ask, is that I'm on Orange, and I too have problems with 3G data transfer there - but like you, when the H appears it works just fine. Normally I just get the 3G with an 'up arrow' but nothing coming back down.
That problem only occurs where I work, and I'm not alone. At least 3 of my colleagues in the office with Orange iPhones have the same issue.
I spoke to Orange about this and they acknowledged that 2 of the transmitters in the area have known faults (one of which is ongoing since something like the 22nd March). Until they fix these, it's likely to continue to be problematic.
Interesting, because I'm in Bristol and they told me that two masts were down as well. Coincidence or lying about not having a clue?
anthropolyte said:
Interesting, because I'm in Bristol and they told me that two masts were down as well. Coincidence or lying about not having a clue?
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I think in my case they were fairly genuine with their comments. The person I spoke to gave quite specific details about the faulty cells and when I spoke to my colleagues who'd also been having difficulties, they actually commented that that date in March was about when their iPhones started playing up.
Interestingly, one thing she suggested as a workaround was to shut the phone down and take the battery out for a minute or so. What she said was by doing this, the phone would 'forget' all the local cells and stop trying to connect to them when I powered it up again. The idea being that the phone would always give priority to cells that it knew of, ahead of any alternatives that may actually be working.
I'm not sure how true that is, but to be fair to her that does actually seem to work very well when I'm having problems - although I actually found simply shutting the phone down seemed to be just as effective.
I did however enjoy telling my colleagues with the iPhones that all they had to do was shut down their phones and take the battery out for a minute!
They said the exact same thing to me. Haven't tried it yet, but I will give it a go. Thanks!
Hello all!
I've had this issue since I rooted my phone (with NAND unlock using Toast's method) back in the beginning of June. I noticed this issue IMMEDIATELY after rooting since my girlfriend is on AT&T. Recipients on AT&T can receive my SMS just fine, but I cannot receive theirs (I have tested multiple phones on their network)! Other carriers seem to work just fine as I have tested most of the popular ones although haven't tried T-mobile, could it be a "my phone versus GSM" issue?
I have wiped and factory reset my phone numerous times, used multiple roms including the rooted stock 1.32-1.47, OMJ's 1.4-1.7, and currently am on Baked Snack 9.6. Out of an act of desperation, I accepted the 1.47 OTA update before root with no avail. After all of this I have noticed one thing staying the same... The PRI Version 1.34. I know there is no current way to update this back to the stock 1.40, and too be honest am not really sure if this could even be the underlying cause of this issue because what does roaming have to do with receiving SMS on my home network? I've had multiple people tell me that they have had no such issues, and searching the boards shows me that this is definitely an isolated issue.
If anyone has any advice, information, or even has this issue as well please let me know! Any help will be greatly appreciated!
Call Sprint, sounds like a network issue, not a phone one.
--Swyped from my EVO using XDA App.
After over a week of dealing with Sprint...
drmacinyasha said:
Call Sprint, sounds like a network issue, not a phone one.
--Swyped from my EVO using XDA App.
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Well, after several phone calls and tickets later, I have now found out that the AT&T messages aren't even hitting Sprint's gateway (the front door of data). It's odd because the tech rep is able to see my messages out, but not able to see the ones sent back. This leads me to believe that it is in fact a network issue, and has absolutely nothing to do with my phone. He clarified that even if my phone was broken he would still be able to see the messages at the gateway, but they aren't even getting there. There is nothing more that Sprint can do because they can't reference something that doesn't show in their systems; so I'm being forced to call AT&T... I have already gotten the run around from both sides stating, "well it's definitely an issue on their network".
I'm not really sure what else to do, it just seems so strange that the very same day I rooted my phone, I stopped being able to receive their messages. The only thing left for me to do is try and get a replacement phone? and if I do that, do I root my phone again and risk being burdened by this issue again? I know one thing's for sure, after having a rooted phone for almost a month and a half, there's no way I'm staying stock!
Getting a new phone won't help you, it's definitely AT&T's network, or whoever owns the bandwidth connecting their (AT&T's and Sprint's) networks. Simple as that.
drmacinyasha said:
Getting a new phone won't help you, it's definitely AT&T's network, or whoever owns the bandwidth connecting their (AT&T's and Sprint's) networks. Simple as that.
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Thank you drmacinyasha on your quick replies!
I'm hoping to get my girlfriend's account information soon so AT&T will actually help me; I'm just worried that they will say the same thing Sprint has told me. I know it's as "simple as that" to state where the problem obviously lies, but I'm not sure how simple it will be to get a hold of someone who will actually be able to fix it.
My girlfriend is able to send SMS to other people on Sprint just fine, so I'm confused by the fact that this has only happened to my number.
I just got this phone and im having problems w data connections. I had it rooted and then went back to stock. Still same problem
Spoke to TMobile and they said they will reset my account in their end. Wait 3 days and if still problem they waive restocking fee.
I like the phone but thinking of exchange for S5 if this is a common issue w G3
twiifm said:
I just got this phone and im having problems w data connections. I had it rooted and then went back to stock. Still same problem
Spoke to TMobile and they said they will reset my account in their end. Wait 3 days and if still problem they waive restocking fee.
I like the phone but thinking of exchange for S5 if this is a common issue w G3
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could be TMO issue....if you new to TMO...their coverage not as good as verizon.
This has been documented with the G3 and Tmo, where it says it's connected and has a data connection, but nothing is being sent or received. You either have to reboot or go into Airplane Mode and then back and you get the handshake again.
I had this problem during the first few weeks of getting the G3 (and also Tmo service), but lately, the last two weeks, I haven't had this problem either on my phone or my wife's G3, which was experiencing the same problem. Perhaps it cleared itself up or Tmo found out the problem with their G3 handsets, seeing as it was just released then. Also, I haven't seen any OTA updates, so it might be on Tmo's side.
Others have mentioned they experienced the same thing on Tmo service with their Note 3 or S4, so it might be a Tmo problem with their handshakes.
Yes thats the exact problem I'm experiencing.
So your phone corrected itself after a few weeks?
I've been on T-Mobile for years and last phone S4 and no problem
twiifm said:
Yes thats the exact problem I'm experiencing.
So your phone corrected itself after a few weeks?
I've been on T-Mobile for years and last phone S4 and no problem
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I haven't had to place my phone into Airplane Mode in a few weeks now, the data connection has held. Same with my wife's phone. We haven't received any updates, so I am assuming it might have been due to the G3 being just introduced on the Tmobile network and kinks were being worked out. Both of our phones are rooted, BTW, but I doubt that makes a difference, as others who had stock were having the same issues.
But, I had just joined Tmo with the G3, coming over from Sprint, so I can't say how the experience was before the G3. But on other threads here about the same problem, other Tmo users who had other phones (one being the Note 3) before using the G3, said they had the same problems with the data connections.
Not sure if there's a thread already for this, feel free to delete. Anyone experienced loss of mobile network connectivity when you are not using wifi anymore? You will need to restart the phone in order to get the mobile network back.
I'm not sure what actually triggers it for me, but there have been 2 or 3 times in the past 2 weeks since I got my Note where mobile data is dead and restarting my phone is the only way to fix. Not sure what's going on. Hasn't happened in several days.
s1l3ntm0use said:
I'm not sure what actually triggers it for me, but there have been 2 or 3 times in the past 2 weeks since I got my Note where mobile data is dead and restarting my phone is the only way to fix. Not sure what's going on. Hasn't happened in several days.
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It happens all the time when im out of range from a wifi and the phone wont switch to mobile network automatically.
My wife and I have both been experiencing the same problems with our Note 7.
No solution found for us except restarting phone. It seems to happen when the following occurs: (1) temporary initial loss of mobile signal, like from being in an elevator, combined with (2) not being connected to WiFi network. Fwiw, we are on T-mobile in a major market area. Previously had Note 5's with same carrier in same area for over a year without experiencing this issue.
Same thing here and a buddy of mine same thing on tmobile. Fringe areas wreak havoc on this damn thing. Lags...loses signal..etc. my s7 had MUCH STRONGER reception in the same areas this damn thing can barely keep a signal! Smh
**UPDATE**
I got around to calling T-Mobile today, and they said that this is now listed in their system as a known issue with the device. Rep I spoke with said he didn't really have much more information other than they've gotten enough reports of signal loss with the Note 7 to have it be flagged as a known issue.
According to the rep, the only known fix at the moment is rebooting the device. Obviously this is a pain in the ass if you have to reboot the phone every time you get on an elevator and lose signal.
Given the circumstances, this at least rules out it being a network carrier issue or an Android OS issue. The rep was not sure if the problem was related to hardware or software. If its software, it something that can be corrected; but if its hardware, then there really is no solution.
My plan is to deal with it for another 3-4 weeks and see how the Note 7 recall pans out, which should also provide a bit more time for them to figure out the cause of the signal loss problem. If it seems like it's not going to be fixed, then I'm just going to trade in the phone for something different. Fwiw, I asked if they had similar reports for the S7 or S7 Edge, and they said there were no system flags for this issue on those devices.
12345123456 said:
**UPDATE**
I got around to calling T-Mobile today, and they said that this is now listed in their system as a known issue with the device. Rep I spoke with said he didn't really have much more information other than they've gotten enough reports of signal loss with the Note 7 to have it be flagged as a known issue.
According to the rep, the only known fix at the moment is rebooting the device. Obviously this is a pain in the ass if you have to reboot the phone every time you get on an elevator and lose signal.
Given the circumstances, this at least rules out it being a network carrier issue or an Android OS issue. The rep was not sure if the problem was related to hardware or software. If its software, it something that can be corrected; but if its hardware, then there really is no solution.
My plan is to deal with it for another 3-4 weeks and see how the Note 7 recall pans out, which should also provide a bit more time for them to figure out the cause of the signal loss problem. If it seems like it's not going to be fixed, then I'm just going to trade in the phone for something different. Fwiw, I asked if they had similar reports for the S7 or S7 Edge, and they said there were no system flags for this issue on those devices.
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Same boat here. I'll swap to the s7 if it's not sorted out. Happened 2 times support work already.
Sent from my SM-N930T using Tapatalk
A few users have been complaining that the Pixel 6 devices (Pro and regular) have been suffering from losing the mobile data connection. The phone seems to lose the connection to 5G/4G/LTE, then the signal shows up that there is no network connection (exclamation mark with the triangle). It takes up to a few minutes until the phone catches up (you can speed up the process by switching airplane mode on and off again).
From my impression this happens esp. when switching the air tower to which the phone connects, but I might be wrong.
However, Google has promised a fix for March - issue still persists. I just received an answer from the german Google support acknowledging that this is a software issue and that this will now be fixed with the June patch. Bummer, waiting another three months.
What's quite disturbing... here on reddit a few users said that swapping out the phone with one which was manufactured more recently fixed the issue for them. Some say that only phones built within the first few weeks are affected. So this might be a combination of h/w and s/w issue.
https://www.reddit.com/r/GooglePixel/comments/tkfs5p
My rma fixed the issue. It's definitely defective hardware.
If you can post the first 2 digits of the serial number for your current model for comparison that would be interesting for me.
My launch day unit with connection issues was manufactured September 2021 and my rma unit was December 2021. I theorize the first few runs of phones had defective modems. Somewhere between September and December the issue was sorted.
The first two digits of the serial number:
First digit: year of manufacture should either be a 1 or 2 for 2021 or 2022
Second digit: 1-9 (January to September) or A-C (October - December)
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https://www.reddit.com/r/GooglePixel/comments/tkfs5p/_/i3jo0wb
https://www.reddit.com/r/GooglePixel/comments/qhasxr
[Updated] Pixel 6 mobile network keeps dropping for some users
Some Pixel 6 users are bothered by mobile network dropping issue, while for some, Wi-Fi is automatically getting disconnected.
piunikaweb.com
Google Issue Tracker
issuetracker.google.com
https://www.reddit.com/r/GooglePixel/comments/s9g600
https://www.reddit.com/r/GooglePixel/comments/s6gvep
https://www.reddit.com/r/GooglePixel/comments/s6gvep
Why does my network keep dropping on my Pixel 6 Pro? - Google Pixel Community
My pixel 6 pro keeps dropping my TMobile connection. - Google Pixel Community
I got a day one unit and have had 0 problems with network. Are you using a physical sim or an esim
Nergal di Cuthah said:
I got a day one unit and have had 0 problems with network. Are you using a physical sim or an esim
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Glad that everything works for you.
The statement is not that all early units suffer from this issue, but it looks like that most of the affected units are from the early production days.
I have tried both - eSim and physical SIM. Same behavior.
I had several connectivity issues before march build (had zero connection at home, couldn't get SMS/make phone calls). March build kinda fixed that, meaning at least I got SMS again and was able to make phone calls from my home office, but connection in terms of MB/s was still bad. I just updated to april and will see if that one continues to improve on top of it.
Morgrain said:
I had several connectivity issues before march build (had zero connection at home, couldn't get SMS/make phone calls). March build kinda fixed that, meaning at least I got SMS again and was able to make phone calls from my home office, but connection in terms of MB/s was still bad. I just updated to april and will see if that one continues to improve on top of it.
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I'm already in April and it didn't get any better.
I have the feeling that things got worse with the March build, but I can't prove it in any way.
Next thing... I will try to get T-mobile to swap out my phone. I'm really sick of all the connection issues
It happened to me a couple days ago. I was outside listening to Spotify. Suddenly the data indicator started showing "E" and it wouldn't change back to 4G until I restarted the phone. Annoying.
I havent had any issue with my pixel, I wonder if this is a hardware issue...
Today someone from T-Mobile Germany customer service gave me a hint that there are a few of these lemons. So... I have initiated a replacement - really, it bothers me so much. I often use my mobile phone when I need to have information quickly or get things done quickly. My blood pressure goes up whenever I see the mobile data connection going off, which happens quite often.
Hey I got this every so often, more less recently.
I have found switching off the "automatically select network" on T-Mobile to work so far. Not sure if this is an end all, but seems to also fix not being able to call out sometimes.
I've had calls drop multiple times after the April update even after factory resetting my phone. The call will just turn off like I was never in a call in the first place. I've tried updating to the QPR beta and it's still happening. I do have a better signal with the newest modem but seriously, Google needs to fix this. In the meantime I've been forced to use my work iPhone as I can't afford to have dropped calls with clients.