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Don't exactly know what this is or how it happened. This alteration is in a perfect square in the middle of my rectangle. Also, there are a lot of small "dots" visible. The screen shows through it perfectly, so I know there is nothing wrong with the actual screen or LCD. Maybe the digitizer? The phone functions perfectly, touchscreen and all. Does anyone know what this is or how to fix it?
If this puppy's still under warranty I'd be hitting that up ASAP. That doesn't look right AT all
note: you have 1 year from the date you purchased the phone with AT&T for hardware issues.
dressanderc said:
Don't exactly know what this is or how it happened. This alteration is in a perfect square in the middle of my rectangle. Also, there are a lot of small "dots" visible. The screen shows through it perfectly, so I know there is nothing wrong with the actual screen or LCD. Maybe the digitizer? The phone functions perfectly, touchscreen and all. Does anyone know what this is or how to fix it?
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If it isn't your screen protector, it is a "Newton Ring", a defect in the LCD. Send it in for warranty replacement.
I had the same issue with my TP2... I would be able to see the colors only under white light or under bright sunlight. I figured it might have sprung up after I dropped the fone. Luckily, mine was under warranty and I had the device replaced for no cost by TMo...you can go down that path or search for the LCD replacement for your fone
Okay guys answer this for me. I didn't buy the phone new, rather I traded my Iphone 3GS for it in or around January. I know the phone didn't come out until September 2009 (I believe). Can I still claim the warranty?
i got the exact same thing, and seeing how my phone is acting up now as soon as i fix it i guess i will be sending it up for a replacement. I thought it was just from the screen protector but i guess its more than that
dressanderc said:
Okay guys answer this for me. I didn't buy the phone new, rather I traded my Iphone 3GS for it in or around January. I know the phone didn't come out until September 2009 (I believe). Can I still claim the warranty?
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I got my phone in December.... just called into ATT yesterday to get a warranty exchange because the microphones on my phone stopped working. as long as you have only had it for a year it should be okay. Did you get it from AT&T or did you just trade a friend for it or something?
Either way, it will only take you about 5-10 minutes on the phone to find out if you can exchange it. Might be worth just taking the time to make the phone call to find out.
Ok, so my Tilt 2 just started doing this exact same thing. I called ATT and they said this voids the warranty. They also said if I go through with an exchange and htc feels that its out of warranty then they will charge my account 400+ dollars for the phone.
Reclaim said:
Ok, so my Tilt 2 just started doing this exact same thing. I called ATT and they said this voids the warranty. They also said if I go through with an exchange and htc feels that its out of warranty then they will charge my account 400+ dollars for the phone.
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WHAT voids the warranty?
stevedebi said:
WHAT voids the warranty?
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You know, the issue the thread is about. But I will share the rest of my story in my next post.
Alright, So I'd like to elaborate and share my experience with the "newton's rings" issue. Before via phone call, AT&T said that it was physical damage (even though I treated the device with care) thus voiding the warranty. They told me that if it was a common problem, it would not be a big deal, and then continued to claim that it wasn't a common problem even though I found numerous forums discussing the issue. After discussing the issue further with them, they directed me to a device care center where techs can look at the phone. Once I arrived, I showed the phone to a young lady with a very dry and cold personality (but that was fine) and she took one ultra quick look a the phone and said it was covered, even said that my screen would straight up go out soon because of it. She set up an overnight delivery of a new phone (she swears it's not refurbished) and I was on my way in less than a few minutes. I was baffled that I couldn't get this done over the phone and don't really understand why the employees at the device center seemed so much more knowledgeable than the WARRANTY customer care people I spoke with on the phone.
Overall, it wasn't a super awful experience, but I did have to jump through some unnecessary hoops to get it done. I hope people can learn from my experience today! Good luck!
AT&T replaced mine, but stated the cause was "stress" related. That's bull crap though, it just started doing it on its own. They wanted to claim it on my insurance, but after arguing with a supervisor, they shipped me out another one.
So my screen needs fixed because of several hot spots on the screen that are spreading. I went to best buy and they said they will ship it out for replacement with no problem. I then went to a sprint store/repair center. I showed the Guy the huge white spots in my screen and told them that they were spreading and asked if they would fix it, and showed him minor screen lifting. He told me the marks were from leds under the screen and they would not fix it lol... not sure what I should do. Seems as if you're better off just busting your phone to get it fixed.. guess ill have bestbuy repair it. Granted sprint a company I have 2 lines with and have been with for 7 years gives me a run around and lies to me. Ill try another store and if they give me the same song and dance ill go above there heads. Last time I had a problem I emailed corporate and got the problem fixed.
Sent from my PC36100 using XDA App
conflikt said:
So my screen needs fixed because of several hot spots on the screen that are spreading. I went to best buy and they said they will ship it out for replacement with no problem. I then went to a sprint store/repair center. I showed the Guy the huge white spots in my screen and told them that they were spreading and asked if they would fix it, and showed him minor screen lifting. He told me the marks were from leds under the screen and they would not fix it lol... not sure what I should do. Seems as if you're better off just busting your phone to get it fixed.. guess ill have bestbuy repair it. Granted sprint a company I have 2 lines with and have been with for 7 years gives me a run around and lies to me. Ill try another store and if they give me the same song and dance ill go above there heads. Last time I had a problem I emailed corporate and got the problem fixed.
Sent from my PC36100 using XDA App
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Are you trying to get the screen replaced? If so I am 110% sure they replace screens for free at all Sprint stores. Which started around November ... screen includes lcd as for as I know.
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Yup, screen. And that's what the Rep told me.
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conflikt said:
Yup, screen. And that's what the Rep told me.
Sent from my PC36100 using XDA App
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Well if its a corporate store, they should replace it for free...
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Going to another one tomorrow , see if ill get another "its leds behind the screen" story lol.
Sent from my PC36100 using XDA App
FYI I have the same problem, screen separation at the bottom and one area that looks like dead pixels to me. I'm procrastinating unrooting to take it in, but I did call the sprint store and the rep there told me that there are 2 different screens and right now they can only replace one...so maybe that's the issue.
You don't even have to unroot. Sprint really doesn't care. I took my rooted Evo in to get screen replacement on Halloween. I had flashed back a stock theme over my rom (virus always provides a back to stock theme to flash for his roms). But that can't hide my custom black splashsxreen.
They replaced it. I went back on Christmas eve (same store, same techs), and needed my camera lens replaced, and screen replaced (they Fd it up when they replaced it last time - dead spot). After leaving, I realized all the smashes around my bezel were gone too. They replaced damn near all my hardware,.....and kept my rooted guts.
I was told, if its a hardware issue, and you at least try to make it look stock, they don't really care. They know people root. Anyhow, I was impressed. Good luck, and don't stress the root.
Make sure it's a corp store, the franchises are terrible. Use the locator on their site.
That's obviously a manufacturer's defect, they should fix it whether or not you have an insurance or repair plan.
That's what I keep hearing, but I dunno if I have the balls to take a rooted phone into the sprint store. Kinda like driving 5 mph over the speed limit right next to a cop, he probably won't pull you over...but might.
Well I had sprint insurance but best buys seems better to me because if they cannot repair it they give you a brand new phone out of the box & they cover water damage. I was considering getting insurance for a month just to get it fixed. I should have taken my phone right over to the repair desk instead of a sales Rep.
Sent from my PC36100 using XDA App
conflikt said:
Well I had sprint insurance but best buys seems better to me because if they cannot repair it they give you a brand new phone out of the box & they cover water damage. I was considering getting insurance for a month just to get it fixed. I should have taken my phone right over to the repair desk instead of a sales Rep.
Sent from my PC36100 using XDA App
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Best Buy only replaces it after 3 attempts to repair it are unsuccessful. Each time they try to repair it you will be without your phone for 2-8 weeks. They will rent you a loaner but it won't be an Evo. My TEP comvers water damage, but only through Asurion which means you have to pay the deductible. Stay away from Best Buy insurance, only terrible experiences there.
Yeah, if they offer water damage illvgo back to TEP. I just hate refurbished phones :[
Sent from my PC36100 using XDA App
Just had to deal with sprint repair this past weekend. I had the white spots on my screen. They tried to give me a "harvested screen from a returned phone". Well, the spots were worse on that screen and the plastic was cracked, so they gave me my screen back saying they get what's sent to them and can't order brand new screens.
On top of all that, the manager was a complete **** stating that the spots are from me touching the screen and it happens to all touchscreen phones.
Oh, I was also told by the tech, that even with a new screen, the spots WILL come back and there's really nothing they can do about it but keep replacing the screen (if I can find someone nice enough to do it).
After reading this post it has driven to go ahead with this. Just gonna claim lost phone, rcv phone from asurion play dumb oh found old phone and now I have a spare for when I have to send orig. Device to HTC to repair. Won't have to deal with Sprint...I used to work for cust care....sorry If I helped any of you lol.
P.s. screen repair without TEP is only 35.00 at any repair center. Any store or rep that provided sub par svc, req a IRT on them. It is a formal complaint filed by a manager to the operations manager....you're gonna be rolling some big **** down a steep hill
Jataadroid said:
After reading this post it has driven to go ahead with this. Just gonna claim lost phone, rcv phone from asurion play dumb oh found old phone and now I have a spare for when I have to send orig. Device to HTC to repair. Won't have to deal with Sprint...I used to work for cust care....sorry If I helped any of you lol.
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This cant be true once you say they phone is lost/stolen the esn number is put on the block list and can never be activated again. Even if you tell them you found the phone they will request you turn in the phone or pay full market value for it.
Jataadroid said:
P.s. screen repair without TEP is only 35.00 at any repair center. Any store or rep that provided sub par svc, req a IRT on them. It is a formal complaint filed by a manager to the operations manager....you're gonna be rolling some big **** down a steep hill
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The manager was a complete douchebag and wouldn't listen to me and kept interrupting what I was trying to say. I left after I asked for the district manager's # and was denied.
Any way to file a complaint online?
bryank930 said:
The manager was a complete douchebag and wouldn't listen to me and kept interrupting what I was trying to say. I left after I asked for the district manager's # and was denied.
Any way to file a complaint online?
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If you are trying to get your screen replace just call a corporate store and ask to speak tech. Tell them your screen is cracked and need to be replaced. Ask do they have any in stock at the moment. It takes aound 15 min to complete. They recieve 40 new screens every week and if they dont have any ask to be put on the waiting list.
The spots are created by oil on our hands that settle on the screen and heated by phone usage, but this is a hardware defect because our screens should not absorb the oils.
craigbailey1986 said:
If you are trying to get your screen replace just call a corporate store and ask to speak tech. Tell them your screen is cracked and need to be replaced. Ask do they have any in stock at the moment. It takes aound 15 min to complete. They recieve 40 new screens every week and if they dont have any ask to be put on the waiting list.
The spots are created by oil on our hands that settle on the screen and heated by phone usage, but this is a hardware defect because our screens should not absorb the oils.
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I've had a screen protector (clarivue anti-glare) on since the screen was replaced the first time. I literally got the phone back with the new screen, left the plastic on till I got home and then installed the screen protector.
Doesn't sound like it's the oils from our hands.
Recently when I open my keyboard sometimes, the screen goes blank (black) and only the bottom 4 touch buttoms remain lit. Now if I close the keyboard and press the standby (power) button twice the screen comes back on and I can use the phone again.
I've noticed if I open the keyboard slowly, sometimes the screen won't go out. Occasionally if I open it fast, it won't either but usually will over time (or will just go out immediately).
I have a feeling this is a hardware issue but was wondering if it's something I could fix myself, because I don't have any kind of insurance on the phone for Sprint to fix it for me.
Thanks!!
Sounds Like Hardware
I think that would be a hardware issue. I would still backup and Odin back to EC05 and see if it still happens then. If it still happens then you might be out of luck without insurance. You can always try to take it to all the Sprint stores near you for a replacement. The individual stores will be much more likely to help you out than phone support. It also depends on the tech who helps you, some will even replace screens and keyboards on devices that are out of warranty and without insurance. I don't think you could fix that yourself. Is the phone out of manufacture warranty? The actual warranty by Samsung covers some things. It covered my Epic that couldn't update its Profile or PRL or anything. I have insurance though, so they sent out a refurb for free. YMMV.
Damnit, I'm sure it's still within the manufacturer's warranty but would this mean I'd have to contact Samsung or would Sprint honor the remainder of it??
I may hit up the service center one of these days and see what they say, hopefully when they fix it, they rig it so it won't break again.
I was able to take apart my old Touch Pro and service the keyboard ribbon myself (because the keyboard would stop working), so I have hope that I may be able to with this. The problem is that I'm not sure what could be causing the video, of all things, to go out when the keyboard is open. It never does while the keyboard is closed
Do you have insurance? My touchscreen went bad about 2 months ago and they replaced it (and keyboard) for free. I don't know if they will if it looks like it was opened and messed with though
Sent from my SPH-D700 using xda premium
JohnCorleone said:
Do you have insurance? My touchscreen went bad about 2 months ago and they replaced it (and keyboard) for free. I don't know if they will if it looks like it was opened and messed with though
Sent from my SPH-D700 using xda premium
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iviyth0s said:
...because I don't have any kind of insurance on the phone for Sprint to fix it for me.
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Yeah I'd try and have them fix it first before I opened it up, I do believe I opened up the Touch Pro though and they never noticed (at least in the time frame that would affect me)
Worst case scenario if I can't call on the warranty (which I have a good feeling will be my guarantee here) then I'll likely:
Swap to my old Hero
Swap back to the Epic
Add Insurance
Wait a full pay period
Then get it serviced for $7-14
Sprint will probably honor the warranty if it's covered
Hey, sorry I didn't reply yet. I believe that Sprint honors the manufacturer warranty. The tech told me that Samsung's warranty covered my Epic not updating. I would think that they would be more likely to honor a hardware issue like this. It would definitely be a good idea to take it to a store before you try to fix it. I would end up breaking something anyway, LOL. Good luck!
Tomcat5 said:
Hey, sorry I didn't reply yet. I believe that Sprint honors the manufacturer warranty. The tech told me that Samsung's warranty covered my Epic not updating. I would think that they would be more likely to honor a hardware issue like this. It would definitely be a good idea to take it to a store before you try to fix it. I would end up breaking something anyway, LOL. Good luck!
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Yeah I will, thanks. I'll have to see if I can find a receipt or some proof of purchase since I bought it from Radioshack.
Perhaps they can look up when I first activated it (and started my contract over) though.
Most sprint stores ill add insurance to ur phone if u pay for a previous month or 2 and then they'll fix it
Sent from my badass epic using xda premium
Hi guys,
I've had a Galaxy Nexus for a very long time now and have been very happy with it. These days however, a very annoying charging problem appeared on my Galaxy Nexus. Basically, the device doesn't 'recognize' if it's charging or not. You can read more about the problem here: http://forum.xda-developers.com/showthread.php?t=1427539
Now I want to fix my Galaxy Nexus under warranty, because that's the safest way and I don't want to invest any money in it anymore since I plan on buying the new Nexus when it comes out. Problem is, my Galaxy Nexus' screen broke a few weeks ago (For the people who are wondering how; phone fell on the ground and then a biker rode over it...) and I'm not sure if Samsung will fix my phone under warranty since I'm 99% sure it's a hardware issue and it COULD have been from the drop which broke my screen (which I'm 100% sure it's not, because I had the same problem some months ago, but it promptly disappeared and just a few days ago, which means it was a few weeks after the drop, the problem came back.)
Anyone here can tell me what Samsung's and my rights are and if they will fix it? I'm currently visiting family in China, so if I'm not sure if Samsung's going to fix it, I can probably let it fix in China for cheaper, but that's not my preferred option, since it will officially break my warranty (and still costs money of course ).
Anyone? There must be someone who has some experience in warranties... ?
Is the glass cracked?
Warranties cover problems/defects from normal use. If they see the broken glass they will tell you that the problem was caused by an accident or drop which is not their fault.
you may get lucky and they could replace it, but its their decision.
gab2012 said:
Is the glass cracked?
Warranties cover problems/defects from normal use. If they see the broken glass they will tell you that the problem was caused by an accident or drop which is not their fault.
you may get lucky and they could replace it, but its their decision.
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Yes, the glass is broken. So basically, you'd recommend me to let it repair for cheap in China? Thanks for your answer by the way!
Screen replacements aren't cheap either..$100-$150 at least
BroodjeBami said:
Yes, the glass is broken. So basically, you'd recommend me to let it repair for cheap in China? Thanks for your answer by the way!
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You should get quotes from a few places before repairing, If someone offers to replace it WAY cheap than the others it may be a poor quality screen they're using. The most expensive one will be samsung though. ( I supposed since its OEM)
I know screen replacements aren't cheap, I've done my research. The problem is that the glass is linked to the whole screen which means you've basically got to replace half of your phone just for the glass. The cheapest I've found for a repair is about 190 euro.
But that's NOT what I meant. Because it's so expensive I've decided to not repair the screen and wait for the new Nexus phone. I can live a few months with a broken screen. I can't live with this charging issue however so I just want to fix the mini USB port. I got my contacts in China, so bad quality isn't a problem.
So basically I got two options:
1. Let the USB port fix in China for cheap
2. Let the USB port fix by Samsung in Europe (where I live) under warranty, but have a chance to be denied thanks to the broken screen.
And you guys recommend me to do the first one right?
Someone that can help me for the last time?
Warranty
BroodjeBami said:
Someone that can help me for the last time?
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I don't know how comfortable you feel about getting it repaired in China, but if you really trust your contacts, then get both of them done there. Since you said that you are going to get the new Nexus when it comes out, you really don't have anything to lose.
I do have trusts in my contacts in China. Just wasn't sure if I should do it because I will probably lose my warranty and it costs money. But I've decided: I'm hoping to let it repair in China, thank you! (Only the USB port btw, not screen).
They will likely deny your claim for a warranty replacement and tell you that it was probably just damaged when it fell. Unless you can actually prove to a rep that the issue happened before the drop. Even so, cracked glass generally voids your warranty as user inflicted abuse. Factory warranty generally only covers problems cause by the makers of the device. Anything else and the warranty is voided and the claim dismissed.
Source: I dropped my last Samsung phone. Cracked glass, bad radio. Was going to be warranty replaced, until I dropped it. They had on file my claim for the bad radio, but since the screen cracked after the fact they told me that voided the warranty and they absolutely would not honor the replacement. I had to pay an insurance deductible and get it replaced for $99USD.
Sent from my Paranoid JellyBean
This was the answer I was looking for. Thanks!
I have a concern about flashing a stock image and risks associated with it http://forum.xda-developers.com/showthread.php?p=40366514#post40366514
-My screen stopped working (processor in screen went out I think). There are no cracks under a microscope
-I am trying to return it to TMobile under the warranty exchange - keep in mind it is rooted and a custom ROM. It is easily detectable via the start up screen. Here is the catch-you can obviously only tell this if you hook up a functioning screen (i have had this done).
So my question - Should I risk attempting to flash stock via ODIN (without using phone screen) or should I count on T-mobile/samsung warranty exchange turning on the phone, seeing that it turns on/screen is not cracked and then saying "ok lets honor the exchange"? Is the any chance they take the time to hook up a new screen and detect it is rooted?
To make sure I think u should just un root lol just to make sure in case they do take the time and actually get it turn on or something
Sent From Land Of Ooo. Using a Jedi Mastered Note 2.
"Where you think she at when she ain't with you?"...
I have had two phones with cracked screens replaced under the T-Mobile insurance, even though booting up revealed that they had been modded, but I don't know if the same people determine replacement eligibility of an uninsured phone returned under the manufacturer's warranty.
bellator7 said:
I have had two phones with cracked screens replaced under the T-Mobile insurance, even though booting up revealed that they had been modded, but I don't know if the same people determine replacement eligibility of an uninsured phone returned under the manufacturer's warranty.
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Anybody else have advice?