Hi, I purchased a 2013 lte nexus 7 about 3 weeks ago. When I first got it everything was fine. Then It started having wifi problems. It would connect but I wouldnt get any throughput. I have two different routers and had the same issue with both. I have a 2012 nexus 7 and a phone and they both connect fine with no issues. I have reset the phone four time. Each time things will be fine for a day or two but I get the same problem eventually. I exchanged it yesterday at best buy. While I was there the girl at the counter connected to a router in the store. She said she didnt do anything special. But I went ahead and got a new one. It wont even go through set up. It sees both my routers and connects but when it tries to go to the next screen it says web page not available. I have an tmobile sim card and I really dont want to return it but I dont know what else to do. I have searched and cant find the answer. Before I returned the first one I tried everything suggested and nothing worked. Thanks for your time.
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Not sure if anyone else has had this problem but i randomly get mobile network drops once or twice a week. The phone works perfectly well but the mobile network just drops, you cannot scan for network at all. The only way i have found around it is to enable plane mode to drop all connections and then turn plane mode back off so the network starts up. This often takes between 5 - 10 mins for it to kick in.
Tried two roms but now back to stock but still happening.
Have you tried flashing the latest radio? They are listed in the dev section.
The recent OTA 1.21.405.2 update included a new radio I think. Did you put this on too?
Since then, I have also been having the network drop out. I am missing a lot of calls as a result. Prior to this update I had two months of problem-free operation on my stock 2.1 ROM.
From reading the google forums, this is a wide-spread issue. The light at the end of the tunnel seems to be that people updating to 2.2 froyo seem to see the problem stop. Two weeks to wait for us stock ROM boys according to the rumours then! Fingers crossed.
It's a bit embarrassing having this flashy toy when it struggles to be a phone at random intervals. At the weekend one of my less techy friends was waving his Nokia 6210i in my face saying, "At least I can make and recieve calls!". So I changed the language on his phone to Turkish when he left it lying about. The old ones are the best.
I am going to test the 1.21.405.2 theory by doing a factory reset later this week when I have time. Problem should persist if it is the new radio. Will post back with the results.
OK did a factory reset this morning. I left all my apps off, and did not set back up any google account business. I basically left it as a standard mobile phone.
Within 7 hours, guess what....yes it's lost the connection again. Strongly believe this is a radio problem. I'm too noob to know if I can flash the radio without rooting. Anyone?
I have since submitted my complaint with HTC CS. Will await their response, and post it here.
In the interim, turning airplane mode off and on again does regain the connection, and I have installed an app from the market place called "No Coverage Alert". It will now beep and buzz if I loose the connection so at least I will be aware every time it bombs out. Far from ideal but should do for now.
Watch this space.
Yes i have tried the two radios posted but i havent tried any international ones such as europe or asia. I still randomly get network drop and i need to turn radio off and back on again for it to pick up.
Maybe i should ask a chef if these drops are logged anywhere on the device so i can root in and look at the logs myself and diagnose what the network drop is on my phone.
Just to confirm, tried multiple radios and roms, i know exactly what i am doing all i would like is explaination of why it happens. It is not user error as i have tried with stock rom, no fancy apps etc to stop it from working or changing config.
its got something to do with the network radio libs that need a service restart. i am 100% sure if i rooted in and knew which service to restart it would work also
Erm.... this is a little embarrassing but I feel I need to own up to prevent misleading anyone. I have arranged with HTC customer support to send my Desire back for repair. They pick it up Monday.
I bought a cheap £10 phone to keep me going. It arrived this morning. After I had finished laughing at it, I put the SIM card in and powered up the phone.
"No SIM card instered" was the message it greeted me with. After numerous power-up and power downs, and some SIM card hoakee-coakee, it finally recognised the SIM card......then dropped the signal to Orange. EXACTLY what my HTC Desire did.
Doh.
I had tried the SIM card in another phone (my girlfriends Blackberry) when the problems first started and it had worked straight away. But the SIM card seems to be random in it's failures. Should have tested more rigorously.
Sorry guys but in my instance it seems I have simply a faulty SIM card. The first one I have ever had go wrong in 12 years, but there you go. I was too fast to blame Android/HTC.
A|ex, please try your SIM card in another handset. Do several power-ups to see if it goes wrong. Would explain why trying numerous radios/ROMs has not helped you.
Let me know?
I had the same issue. Talked all day and evening, then toyed around with the phone a little, flashed a new ROM, no connection. oO okay, that's weird. Tried 3 different ROMs, reset to factory settings. Went to Orange, the SIM was borked. Thankfully, getting a new one took all of 5 minutes and didn't cost me a dime.
Yep. Was the SIM card. The new one arrived from Orange this morning. Popped it in and it's working straight away. My 3G has even improved slightly I reckon.
Six hours of use and not one drop yet.
Thank god for that.
I Just took my phone back to stock, locked bootloader state and that still did not work.
No amount off turning data on/off works and neither does switching from CDMA/LTE to CDMA.
Is there a number like *228 that i can call to try reactivating it?
Is there anything I can do short of taking it back?
and my wifes incredible 2 can connect to the 3G.
Have you taken the SIM out and booted the phone up without it and then powered it back down and then put the SIM back and powered it backup to see if that does it?
bgmikejr said:
Have you taken the SIM out and booted the phone up without it and then powered it back down and then put the SIM back and powered it backup to see if that does it?
Click to expand...
Click to collapse
nope, but i will.
EDIT: Nothing.
powered down, simcard out, power on, powered off, simcard in, powered on.
Simcard out I was actually NOT on any network at 0dbm. Simcard in it says i am on a network, with signal of 120dbm...
booo
I sure hope these **** third party retailers have one still.
It takes a minute to connect sometimes...give it time ..toggle wifi helps.
Sent from my Galaxy Nexus using Tapatalk
trentonw said:
It takes a minute to connect sometimes...give it time ..toggle wifi helps.
Sent from my Galaxy Nexus using Tapatalk
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Click to collapse
i have been battling it all day.
Not once has it connected to 3G.
Am I really the only person with this problem?
crap.
You aren't the only one...I had to return mine. I hope they get their head out of their anatomy & fix their radio/signal strength issue. When they get it fixed I will get another one, but I didn't want to risk my return window ending before they get it straight.
strongergravity said:
You aren't the only one...I had to return mine. I hope they get their head out of their anatomy & fix their radio/signal strength issue. When they get it fixed I will get another one, but I didn't want to risk my return window ending before they get it straight.
Click to expand...
Click to collapse
tomorrow is my 14th day, it will be returned tomorrow
This just started happening to me on my 20th day of having the phone...after over 2 hours sitting in the Verizon store yesterday they told me that a maintenance release was expected to be pushed out the end of January that "SHOULD" address this exact issue. Other than that they told me I was SOL.
So I am now carrying around a brick that is less than 30 days old. I am starting to wish I didn't trade in the Rezound I was borrowing until the nexus came out.
This happened to me 2 days ago. It is still not fixed.
I can connect to V's 4G, but when I toggle to CDMA, I get gray bars-no data connection.
I don't know if my 3G antennae got fried or what, but is there a way to reset it?
My Galaxy Nexus is rooted/unlocked but no ROMs.
I don't remember messing around with the radio.
I have tried rebooting, wifi-toggle, airplane mode toggle.
I have not tried flashing 4.0.2.
I have not tried removing the SIM card then turning it on.
I have not tried doing a factory reset.
Any suggestions?
I had this exact problem two days ago as well. I went to the Verizon store and the only thing they tried that worked was giving me a new SIM card. Try a new card. Why mine stopped working for 3G data I do not know.
Sent from my Galaxy Nexus using xda premium
I don't think it'll connect to any network if the sim card is out of the phone, its possible you have a bad sim card.
Sent from my Galaxy Nexus using Tapatalk
ryguy5254 said:
This happened to me 2 days ago. It is still not fixed.
I can connect to V's 4G, but when I toggle to CDMA, I get gray bars-no data connection.
I don't know if my 3G antennae got fried or what, but is there a way to reset it?
My Galaxy Nexus is rooted/unlocked but no ROMs.
I don't remember messing around with the radio.
I have tried rebooting, wifi-toggle, airplane mode toggle.
I have not tried flashing 4.0.2.
I have not tried removing the SIM card then turning it on.
I have not tried doing a factory reset.
Any suggestions?
Click to expand...
Click to collapse
I do not have anything real helpful, but I can tell you that flashing 4.0.2, doing a factory reset, relocking the phone, or swapping out the SIM card does not help this situation.
Just out of curiosity...What method did you use to unlock your phone? I am just wondering if its a certain method of unlocking that is causing this issue. I am unaware of anyone having this problem that has not unlocked their phone.
I've got a GSM not CDMA version but I got 2 phones from different places. The first lasted 3 days before it stopped connecting to my network. It went back under warranty and was acknowledged there was a problem - awaiting return, it's being repaired now.
My second one had lasted around 3 weeks and is now doing the same thing. I'll be taking this one back as well.
My sim works perfectly fine in all my other phones (HTC's and iPhone's) so that can't be the problem.
First phone was unlocked and custom ROM loaded. Second one is as per factory, hasn't been touched so IMO it can't be related to any "customization".
IMO Samsung/Google should have waited another month and sorted these issues out before releasing the phone. I won't be buying another Samsung phone after this one
It just started happening to me a couple days ago. It was working fine. When I'm on wifi for a extended period and switch to 3G it won't connect. But I can connect to 4G. If I reboot the phone it will connect to 3G.
white lie said:
I've got a GSM not CDMA version but I got 2 phones from different places. The first lasted 3 days before it stopped connecting to my network. It went back under warranty and was acknowledged there was a problem - awaiting return, it's being repaired now.
My second one had lasted around 3 weeks and is now doing the same thing. I'll be taking this one back as well.
Click to expand...
Click to collapse
Now you've got me worried. I am hoping that VZW was going to issue a fix & then I would buy another Gnex. If it is gonna commit suicide 3 weeks later...
connection issues
I have had similar issue.
Powering phone off did not help. For whatever reason, pulling the battery reset my data connection.
Its happened twice as of today.
stimr2 said:
It just started happening to me a couple days ago. It was working fine. When I'm on wifi for a extended period and switch to 3G it won't connect. But I can connect to 4G. If I reboot the phone it will connect to 3G.
Click to expand...
Click to collapse
The same thing is happening to me. If im on wifi for a long time and try to go to 3g, i just get the 3g signal with gray bars and no data connection. The only way i can get it to work is by rebooting my phone. Im running bugless beast, which is a stock rom, but i dont think it has anything to do with it.
this just happened to me today. yesterday 3g was fine now nothing. and with lte constantly dropping this is just a glorified "stupid" phone. i contacted samsung support and they said i need to contact carrier. i reverted to stock and flashed stock recovery and locked phone and still no luck. rebooting and removing sim does nothing. we got screwed with an inferior product
I was experiencing these problems all day yesterday. No 3g, only 4g. Reverted to stock and tried everything listed in this thread with no success of gaining a 3g connection.
However, i looked at my phone this morning and i have 3g connectivity again. I'm going to assume there was some maintenance going on because it hasnt dropped since being awake
Updated to the latest firmware, and still having data loss issues. I fixed the APN, and restarted the device and it works fine for a bit, but a day or two goes buy and I have to restart the device again. We've even got another one from AT&T.
Anybody else having this issue?
Same here
Hey, I have been having the same issues since day 1, I havent tried to replace or return my phone because I bought it from an ebay seller and I am living in Ecuador, so its kind of expensive just to try to send it back and possibly with no response or telling me that is a network issue of my country.
Each time I go to a place with a weak signal, the phone will go to "E", and the connection wil drop, after a few minutes return to "4G", but the connection won't return at all, the only way to restore the connection is by rebooting.
By the way, I have done like 10 hard resets, and even reloaded the firmware with nokia care suite, and nothing, the problem persists.
My wife is using a Lumia 710, and it works perfectly.
You are the first person in all the web, I have found that has still has this issue
I am using an unlocked lumia 900 from rogers
I am curious if anyone has heard of this happening, on any phone, or on GN2?
I activated my new phone yesterday. It did not "take" for about 20 minutes, at which point my old phone was disabled, another 20 min or so til the new one started working. Fine, slightly inconvenient but no biggie. (that isn't the issue, just some history)
I received the welcome att free text...but then nothing. No calling, no texting, no net-no network at all. I waited a while longer, then I saw a 4g...then I received a couple texts. Cool. THEN it stopped working again. For a while calling/texting worked w/o data...then none of it...then it started working again. It was a very odd thing how it worked, didn't, worked, didn't, etc. I "chatted" with ATT at which point it began working again. Then...it didn't...again. I ended up driving to the att store over lunch where they suggested a bad sim card (even though it was new) and swapped me a new one. Worked. Problem solved? NOPE. Damn!
What I figured out is that when I connected to wifi at my workplace, the network stopped working altogether! After shutting off wifi, it took a good 10 min to come back. Maddening. I called customer service and they had no idea, even though the dude was very personable & tried to help. ANOTHER trip to the att store after work...where they looked at me as if I had 3 heads, at this point...!
The girl who waited on me did a factory reset, and that SEEMS to have fixed the problem. What I wanted to do is an exchange, but they had none in stock (plus I didn't have my box with me.) She explained they don't know much about GN2 yet as it is very new, etc. Great. Thank you, Cap't Obvious!
Has ANYONE heard of this happening? Is it defective? Was there some setting somewhere that got changed? I really didn't think I goofed it up changing things but.... ATT dude #2 via phone suggested perhaps some sort of "do not disturb" setting while wifi is on? I have never heard of that and he was just reaching for straws I know, but I thought I'd throw it out there.
I was so excited about my new phone then this frustrating network thing happened! Even though I received it Friday I waited to activate it til Tuesday when my CASE arrived. I've been such a patient little girl (lol) so needless to say I've not been a happy camper. (ps all this was on my birthday yesterday, to boot! Go fig lmao)
My new sim took like 20 min to activate on the network too, but since then I'm golden.
I have a Verizon Galaxy Nexus (Bootloader unlocked and rooted). It was my spare phone so I have not used it in a over a year if not longer. It worked well last time I used it. I have a different spare phone so I decided to give the Galaxy Nexus to my daughter so she can play games and watch vids on YouTube. Charged it, turned it on and Wii will not turn on. It is grayed out. If I do get it to turn on it says "Turning WiFi on" but nothing happens. Wiped the phone, still nothing. Did all 3 flavors of the factory image and still nothing. I am baffled and don't know what to do next. I was thinking of doing flashing radio's but the factory image should already do that. Is it possible the WiFi radio is fried?
Any help would be appreciated by my 7 year old
Thanks
BB
I have the same problem, and a guy from a GSM service store told me that i need to change the entire motherboard for the wifi to work again, because thw WiFi module is not a sparate one on this phone model. I have not decided yet to make thia step, and my phone works only on mobile date for over 5 months
Sent from my Galaxy Nexus using XDA Free mobile app