Related
——— If you find this post helpful, Thanks are appreciated! ———
SCH-i515 ANSWER (2/13/2012):
So after looking around and finding nothing cheaper than $220 for the replacement screen on GoUnlock.com, I registered for an account on Samsung.com, called up Samsung Mobile Support (+1-888-987-4357) and after talking to a support specialist, I was able to set up a repair order to send my phone to the Samsung Repair Center in Plano, TX, and the total cost (shipping + replacement screen) amounted to $163.46. Turnaround time was a little less than 2 weeks.
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[Jump to Related Post]
GT-i9250 UPDATE (3/26/2012):
If you're in the USA, unfortunately Samsung will NOT Repair the International Version of the Galaxy Nexus. However, you might find luck calling or Live Chatting Canada's Samsung Repair Centre.
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[Jump to Related Post]
INSURANCE OPPORTUNITY (3/26/2012):
Verizon currently has Open Enrollment for those who do not currently have device insurance at https://www.vzwphoneprotection.com through 04/30/2012.
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[Jump to Related Post (a Review of the Insurance Service)]
——— Original Post ———
Had a guy while on public transportation try to steal and then drop my phone on his way off the light rail earlier tonight, the screen is busted and talking to Verizon, there's nothing they can do. Apparently my Verizon store rep never did add insurance.
Looks like the only way I can get my screen fixed is by doing it myself (or finding someone who can, I'll opt for myself though). I've been looking and I haven't had any success in finding a replacement LCD screen and digitizer for my Galaxy Nexus SCH-i515 (CDMA/Verizon).*
Has anyone come across a reputable dealer online who has this part?
* = I have found one dealer online who has it apparently: GoUnlocker.com - I just don't know how legitimate they are. The only reviews I've found on them are from RipOffReport ... 2 reviews, both bad. If anyone has had any experience with them I'd be happy to know how they are.
There's this guy who is selling on eBay. It might be worth asking if the screen he is selling for the GN will fit your CDMA version.
I did get my screen on my GSM Nexus replaced but that was through the retailer's own tech department as it had severe banding issues. It might also be worth calling Samsung and getting the quote for a change? Who knows, it might just be quite close to the price of the part itself?
Call Samsung they should be able to fix it for you as it is still under their warranty
Sent from my Galaxy Nexus using XDA App
cmdub said:
Call Samsung they should be able to fix it for you as it is still under their warranty
Sent from my Galaxy Nexus using XDA App
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Warranty only covers "manufacturers defects". Some punk trying to steal a GN and dropping it is certainly not a defect. At least not Samsung's.
Wow, that's a freaking BOLD criminal (and clumsy, too). Good luck with your screen replacement saga!
So after looking around and finding nothing cheaper than $220 for the replacement screen on GoUnlock.com, I registered for an account on Samsung.com, called up Samsung Mobile Support (+1-888-987-4357) and after talking to a decent fellow (who happened to be an HTC EVO 3D owner, which is his first true smartphone ever, but he really does want the Galaxy Nexus when it comes out on Sprint), I was able to set up a repair order, and the repair cost would amount to a total of $163.46.
Since my phone is still under warranty, and due to the fact that the Galaxy Nexus is a priority support phone for Samsung, the turnaround time provided is the fastest they offer; The turnaround time will be 2-days UPS shipping to Plano, TX; 2-days for repair; and 2-days UPS shipping to return to me.
Samsung informed me that during this time, unfortunately they could not provide me with a loaner phone, that I should check with Verizon to see if they could loan me one in the meantime. I contacted Verizon, and since they were not going to be able to repair my phone as it wasn't insured, they would also not be able to provide me with a loaner phone, but otherwise would have if I had gone through their repair process (which I wasn't eligible for).
Guess I'm going to have to dig out my Sprint Nexus S 4G and use it as a WiFi-only phone (using GrooveIP) during this time. Fortunately I won't be without mobile data as I also usually have my Xoom 4G with me. Gads, I'd probably die otherwise.
--
@s1977 - That guy never responded and I could not find any solid source of information confirming that the I9250 screen is compatible with the I515 Galaxy Nexus. Thanks for looking though!
@cmdub - Admittedly I contacted Samsung as a second-to-last resort, but you were spot on. Thanks!
@frogskins - My thinking was initially with what you posted, I am surprised and pleased that Samsung accepted my repair.
@McDizzle - The guy probably wouldn't have dropped it if I hadn't grabbed at his vest as he was trying to get away from me. Although the screen cracked, it's still a small victory over losing the phone completely.
frogskins said:
Warranty only covers "manufacturers defects". Some punk trying to steal a GN and dropping it is certainly not a defect. At least not Samsung's.
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I don't agree. They do drop test's on there product and mine cracked at a height of about 30cm. If their tests were done correctly they would realise there product is not durable at all. You shouldn't have to buy a case for a phone for it to be durable. Therefore it should be under warranty.
Zathman said:
So after looking around and finding nothing cheaper than $220 for the replacement screen on GoUnlock.com, I registered for an account on Samsung.com, called up Samsung Mobile Support (+1-888-987-4357) and after talking to a decent fellow (who happened to be an HTC EVO 3D owner, which is his first true smartphone ever, but he really does want the Galaxy Nexus when it comes out on Sprint), I was able to set up a repair order, and the repair cost would amount to a total of $163.46.
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Dang. I mean, D-A-N-G!
On a whim, I called the 888 number to see if they could help repair my busted SGN screen as well. Sure as scheisse, $163.46 later and I received the UPS labels in an email and was quoted ~2 weeks turn around.
Thanks for the tip!
Follow Up
Zathman said:
So after looking around and finding nothing cheaper than $220 for the replacement screen on GoUnlock.com, I registered for an account on Samsung.com, called up Samsung Mobile Support (+1-888-987-4357) and after talking to a decent fellow, I was able to set up a repair order, and the repair cost would amount to a total of $163.46.
Click to expand...
Click to collapse
It took a little less than two weeks for me to send out my SGN and get it back, and my phone is now in pristine condition. It was reformatted back to ICS 4.0.2 (I had an OTA 4.0.3 on it before I sent it to them, I haven't been able to redownload OTA 4.0.3 for some reason though), and also I haven't had any random reboots (yet) like I have in the past. Since I didn't rip my phone apart, it is still under warranty as how it is explained to me.
Also, I'm running the Otterbox Defender on my SGN now (just in case). It's a nice case and fits perfectly even with the extended battery, and holding it in a gloved hand is a heck of a lot more secure. I'd rather not take another chance.
@Grannypotts - Glad the tip helped!
How in the hell did you come up with that. Sure they perform droptests but it's not covered by warranty. Why? Because it matters where exactly did the phone fall ( side, back, front) and on what ( concrete, wooden floor etc.) Sometimes I'm amazed at some people. I's that hard to think before you speak.
Sent from my Galaxy Nexus using xda premium
any ideas whether they'd be willing to repair a gsm i9250?
catpunt said:
any ideas whether they'd be willing to repair a gsm i9250?
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I'm sure they would. You'd probably be charged up front for any repair and you'd probably be without your phone for 2-4 weeks. You should give them a call +1-888-987-4357 and explain your issue. Be sure you let us know what you find out.
Zathman said:
I'm sure they would. You'd probably be charged up front for any repair and you'd probably be without your phone for 2-4 weeks (as the Nexus S is no longer a priority device). You should give them a call +1-888-987-4357 and explain your issue. Be sure you let us know what you find out.
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thanks, will do -- btw the i9250 is the gsm version of the galaxy nexus which isn't sold in the usa, that's why i'm worried they wouldn't be able to fix it. but i'll give em a call and post what i find out
sorry to hear what happened... I had a similar thing happen to my cdma galaxy nexus and
when I called a local phone repair shop, they said its 250 dollars for the screen and 60 dollar for the labor cost. so about $310+tax... I honestly thought this price was ridiculous so I have been living with a crack on my galaxy nexus screen...
Sent from my Galaxy Nexus using XDA App
bluemoon1221 said:
so about $310+tax... I honestly thought this price was ridiculous so I have been living with a crack on my galaxy nexus screen...
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If you can stand to be without your phone for a week or two, you should definitely see about getting in contact with Samsung for the repair. The price is nearly half of what your local shop would charge you.
I was able to survive because I still had my Samsung Nexus S 4G (Sprint) on hand. I'd had it up for sale shortly before the screen on my Galaxy Nexus got busted, so I took it down from sale, updated it to (the leaked) 4.0.4, installed GrooveIP and used the Nexus S 4G as a WiFi phone using my Google Voice number. It also helped that I have a Motorola Xoom 4G LTE that kept me on a data drip until my Galaxy Nexus got back in.
im not sure if you guys have insurance on your phones but i dropped my nexus face down and really destroyed the screen i called VZW and they directed me to the insurance company they charged me $100 bucks and i had a brand new nexus by 10 in the morning all they wanted back was the phone i kept the battery and charger. along with the brand new battery and charger, and headset from the new nexus they shipped me. although having to go thru setting up your phone again sucks it beats paying $160+ AND you get it the next day. hopefully this helps someone in the same situation
i finally called the number and asked if they could replace the screen on my i9250 but he said they can't because they don't support international phones
catpunt said:
i finally called the number and asked if they could replace the screen on my i9250 but he said they can't because they don't support international phones
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That sucks to hear. Did they provide you with a phone number at least? If they didn't you might still have luck by getting in contact with a different country's Samsung Repair Centre such as Samsung Canada.
Here's your i9250 via Samsung Canada: http://www.samsung.com/ca/support/model/GT-I9250TSMBMC
I'd say Live Chat and ask or click on "Request Repair Service" from that page and see where that goes. Let us know if you are successful or not!
Last week, my phone in its Seidio case fell off my fireplace mantle, and landed face-first onto an AC adapter prong. The screen was completely garbled and unreadable.
I didn't do any homework, but luckily it seems like I made the right choice in shipping it to Samsung and paying the $150 or so. I'm glad to hear that I only have to wait another week to get it back. Being without a phone is tough, especially since I had to do a bit of traveling this week. I just hope that Samsung doesn't care that the phone is rooted and the whole bit.
I didn't get insurance because I dropped my G1 and N1 all over the place when I was using them and never even had a scratch. I might get some this time around.
I'm having this issue right now. I've had nothing but issues with my phone (mic dropping out, slowing down/freezing and random reboots daily, Wireless disappearing totally, data connection disappearing, phone totally cutting out/popping during phone calls).
To top it off, I dropped the phone on Friday and now Verizon won't swap out the phone (no insurance) for less than like 350 bucks...more than I paid for the phone. I can sign up for the insurance but would have to wait 30 days before I can put in the claim on the phone.
The guy said if I could find a 3rd party to fix the screen, like some cell phone kiosk or something, they would swap it out under warranty without an issue.
I haven't contacted Samsung yet, but I'm guessing I'll get that 165 dollar deal that's mentioned here so.. I'd do the insurance route but hate that I'd have to sit on a phone for 30 days. If it was just the cracked screen I would deal, but it's about useless as it is.
Hello, I have a Hardbricked epic 4g touch and would like to know if it's possible to get it repaired or replaced without having Sprint service or insurance. I bought it off of Craigslist to use as a wifi device and didn't read carefully and Hardbricked it at the beginning of April. I tried sending it in to Samsung but it was classified as Beyond Economical Repair from Electro-Mechanical damage. I am willing to pay to have it repaired. Thank You
WTF??? I've had good experience with Samsung's repair, I had an old Epic that I'd bricked (my fault) so I microwaved it for a couple minutes so it wouldn't turn on, and they replaced it.
mjstallion said:
WTF??? I've had good experience with Samsung's repair, I had an old Epic that I'd bricked (my fault) so I microwaved it for a couple minutes so it wouldn't turn on, and they replaced it.
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Yeah I'm pretty sure it is people like you who deserve no service at all, ruining it for everyone else with honest issues or fault device's.
@ OP, I've heard of certain sprint stores replacing your device as long as it's still under the 1 year warranty, some charge a 35$ fee.
Sent from my SPH-D710 using Tapatalk 2
The bug was recently acknowledged, so they may start choosing to not repair any device affected by the emmc bug.
http://www.xda-developers.com/android/hard-brick-bug-on-galaxy-s-ii-and-note-leaked-ics-kernels/
Reading that will give you an idea of what the actual issue is.
mobiletechvideo.com 50 bucks if they can bring it back to life quick turn around
Febby said:
Yeah I'm pretty sure it is people like you who deserve no service at all, ruining it for everyone else with honest issues or fault device's.
@ OP, I've heard of certain sprint stores replacing your device as long as it's still under the 1 year warranty, some charge a 35$ fee.
Sent from my SPH-D710 using Tapatalk 2
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Will they be willing to do it if I had no Sprint service? I tried to contact Asurion and they stated that the only way I could get a repair would be to put a device on an account. I even offered to pay whatever it costs to repair but they aren't able to due to them charging by putting deductible on the Sprint account.
Mattheyu said:
The bug was recently acknowledged, so they may start choosing to not repair any device affected by the emmc bug.
http://www.xda-developers.com/android/hard-brick-bug-on-galaxy-s-ii-and-note-leaked-ics-kernels/
Reading that will give you an idea of what the actual issue is.
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Click to collapse
From what I read, it seems to be a bug in the firmware or driver that controls the eMMC chip. I wonder why they still wouldn't offer repair service to people willing to cover the costs...
Ralphie1 said:
mobiletechvideo.com 50 bucks if they can bring it back to life quick turn around
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I tried to contact mobiletechvideo and even got as far as paying for repair service but then I told him how I got my hardbrick and he said he wouldn't be able to repair it and offered me a refund.
sorry to hear sound like its just a paper weight now.
I have gotten to replacement Verizon Galaxy Nexus', both with the same issue(a purple tint to the greys)...I am getting my third replacement soon, since they wouldnt budge I giving me a brand new device.
I found out that it is Verizon that refurbishes the devices, not the manufacturer(at least that is what the rep told me), which leads me to believe that Verizon is responsible for the incorrect color calibration on the screens.
So if my next replacement has the same issue, Im probably going to send it to Samsung for repair, but I am wondering if they charge?
My other option is the Verizon rep told me I could get another make and model and the only other one I might want is the Galaxy S3.
If you are still in the warrenty time meaning less than a year but from what I understand they will ask for a hold on your credit card for full retail on the phone or you send in your device and they replace or repair it which can take weeks for the whole process I know it something similar to those proto calls that most manufacters go by
Sent from my Galaxy Nexus using Xparent ICS Tapatalk 2
I want to buy a Note 7 by paying full price, which is best option to go? AT&T or T Mobile? (Regarding Bloatware)
When the unlocked version of Note 7 can be released?
Which carrier do you have? Both have bloat, I think T-Mobile might be worse though. If you can, wait for the 935U or get the 935F now.
I have seen 935F in B&H, And B&H is providing 1 year warranty for it and they said it is imported mobile. If accidentally my screen is broken will official Samsung customer service replace my screen? Or they may have some policies like they don't repair imported devices like that?
I don't know about Samsung, but I bought a moto x force from Mexico and it got a cracked screen, when I contacted Motorola about a repair and the costs they basically told me no since the phone isn't supposed to be in the US. That and an issue with a Turbo 2 is the reason I don't give my money to those commie bastards anymore.
To be sure though just call up, or email Samsung support and see what they say.
chandrakanthbala said:
I have seen 935F in B&H, And B&H is providing 1 year warranty for it and they said it is imported mobile. If accidentally my screen is broken will official Samsung customer service replace my screen? Or they may have some policies like they don't repair imported devices like that?
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funny enough, I have this situation with the S7 edge. Motha f*ckas will not replace my screen, they say I have to send it to the Samsung from that country. So beware.
Hey guys I was just wondering if any of you in the US or Canada with the FD Note 7 have successfully completed an exchange, if so what did they offer you? I just heard back from Samsung Canada and they are offering me the Canadian version over the international... I just dont know how to feel about this and an I required to ship my N930FD out to them or if I receive the Canadian varient can I ship that back to them and say I'll take my chances?
This is what they sent me.
Dear Nikko Tuason,
Thank you for contacting Samsung Customer Care.
We appreciate your efforts in contacting us for Samsung Galaxy Note 7 exchange process.
Yes - Your safety is our top priority. Samsung Canada is asking users to power down their Note7s and exchange them as soon as possible under the terms of the Canadian Product Exchange. Consumers should go to CanadaNote7exchange.expertinquiry.com. You can certainly visit the below provided web-link and get your Note 7 exchanged even if it is an international version.
https://canadanote7exchange.expertinquiry.com/
You will be getting a Canadian variant.
Samsung values you as a customer and wants to ensure that we provide you with the answer you are looking for. For any reason the information we provided did not address your concern or there are any additional questions, please revert to us so that we can assist you further.
I received something similar. I've told them that that is unacceptable for me. Waiting for a response.
Sent from my SM-N930F using Tapatalk
NIKKOTUASON said:
Hey guys I was just wondering if any of you in the US or Canada with the FD Note 7 have successfully completed an exchange, if so what did they offer you? I just heard back from Samsung Canada and they are offering me the Canadian version over the international... I just dont know how to feel about this and an I required to ship my N930FD out to them or if I receive the Canadian varient can I ship that back to them and say I'll take my chances?
This is what they sent me.
Dear Nikko Tuason,
Thank you for contacting Samsung Customer Care.
We appreciate your efforts in contacting us for Samsung Galaxy Note 7 exchange process.
Yes - Your safety is our top priority. Samsung Canada is asking users to power down their Note7s and exchange them as soon as possible under the terms of the Canadian Product Exchange. Consumers should go to CanadaNote7exchange.expertinquiry.com. You can certainly visit the below provided web-link and get your Note 7 exchanged even if it is an international version.
https://canadanote7exchange.expertinquiry.com/
You will be getting a Canadian variant.
Samsung values you as a customer and wants to ensure that we provide you with the answer you are looking for. For any reason the information we provided did not address your concern or there are any additional questions, please revert to us so that we can assist you further.
Click to expand...
Click to collapse
Wow, Samsung Canada is so good. It's baffling to me how different legs of Samsung are handling this completely differently. My friend, who purchased a Note 7 in Singapore but lives in the Philippines, had to purchase a flight back to Singapore to exchange because Samsung Philppines told him "no chance" they're taking back his Singapore Note 7, and here's the thing, once my friend got to Singapore, he realized the exchange process requires an appointment and they're all booked up the two days he's there, and even after telling Samsung Singapore his predicament (he flew in for two days just to exchange the phone), they're not guaranteeing they can help him.
radioraheem2 said:
Wow, Samsung Canada is so good. It's baffling to me how different legs of Samsung are handling this completely differently. My friend, who purchased a Note 7 in Singapore but lives in the Philippines, had to purchase a flight back to Singapore to exchange because Samsung Philppines told him "no chance" they're taking back his Singapore Note 7, and here's the thing, once my friend got to Singapore, he realized the exchange process requires an appointment and they're all booked up the two days he's there, and even after telling Samsung Singapore his predicament (he flew in for two days just to exchange the phone), they're not guaranteeing they can help him.
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Oh man I feel bad for him. Do you know if Samsung Singapore was able to help him out?
Wooba99 said:
I received something similar. I've told them that that is unacceptable for me. Waiting for a response.
Sent from my SM-N930F using Tapatalk
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I agree this is not a fair exchange. If you don't mind sharing their response that would be greatly appreciated.
Thanks
radioraheem2 said:
Wow, Samsung Canada is so good. It's baffling to me how different legs of Samsung are handling this completely differently. My friend, who purchased a Note 7 in Singapore but lives in the Philippines, had to purchase a flight back to Singapore to exchange because Samsung Philppines told him "no chance" they're taking back his Singapore Note 7, and here's the thing, once my friend got to Singapore, he realized the exchange process requires an appointment and they're all booked up the two days he's there, and even after telling Samsung Singapore his predicament (he flew in for two days just to exchange the phone), they're not guaranteeing they can help him.
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Click to collapse
He probably should have saved the money to buy another phone instead. Just imagine with the cost of the air tickets nowadays!
NIKKOTUASON said:
I agree this is not a fair exchange. If you don't mind sharing their response that would be greatly appreciated.
Thanks
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We would be more than happy to provide you with a Canadian Note7 phone in silver colour, however, the Canadian version is a single Sim model. Can we proceed to send this to you?
Sincerely,
Samsung Electronics Canada
I love this phone, but I really regret buying this. Pretty much everything I own is samsung. I will think hard before purchasing anything of theirs in the future. I appreciate the magnitude of what they are trying to accomplish, but this is their making, not mine. I expect to be made whole on what I paid a lot of money for. I can be patient, but I expect what I paid for, nothing less, nothing more.
Wooba99 said:
We would be more than happy to provide you with a Canadian Note7 phone in silver colour, however, the Canadian version is a single Sim model. Can we proceed to send this to you?
Sincerely,
Samsung Electronics Canada
I love this phone, but I really regret buying this. Pretty much everything I own is Samsung. I will think hard before purchasing anything of theirs in the future. I appreciate the magnitude of what they are trying to accomplish, but this is their making, not mine. I expect to be made whole on what I paid a lot of money for. I can be patient, but I expect what I paid for, nothing less, nothing more.
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Click to collapse
I know exactly what you're saying. I paid for the N930FD to be imported, I want the dual SIM for traveling and the colour gold. I didn't shell out almost $1400CAD after US to CAD conversion & customs to be handed a Canadian version which I could of gotten for $499-$599 CAD with a new contract... What really concerns me is that whole FAA banning Note 7 thing as I said before I want the FD version cause of travel purposes but if I cant even take it with me .
NIKKOTUASON said:
I know exactly what you're saying. I paid for the N930FD to be imported, I want the dual SIM for traveling and the colour gold. I didn't shell out almost $1400CAD after US to CAD conversion & customs to be handed a Canadian version which I could of gotten for $499-$599 CAD with a new contract... What really concerns me is that whole FAA banning Note 7 thing as I said before I want the FD version cause of travel purposes but if I cant even take it with me .
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Click to collapse
If they give me a CAN version ill be going to samsung corp and getting a refund...zero interest in the snapdragon version.
Ill then go back to my retailer and grt another FD version when they get updated stock.
Thats if i stick with the device at all...
Sent from my SM-N930F using Tapatalk 2
I'm in a situation now where i called Samsung exchange again, to see wtf is the hold up and she takes all my info and IMEI again. Then tells me that she's getting the IMEI number is invalid crap. I already registered the damn phone fine i told her 2 weeks ago. So now she has to esco this and who knows how long i have to wait..I think i'm done with Samsung now once and for all. Now i have no idea what to be interested in and do not like the lack of features the Nexus devices have.
so pissed...
im trying to find the email response i got when i registered, what was the subject title when they responded, anyone?
turilo said:
I'm in a situation now where i called Samsung exchange again, to see wtf is the hold up and she takes all my info and IMEI again. Then tells me that she's getting the IMEI number is invalid crap. I already registered the damn phone fine i told her 2 weeks ago. So now she has to esco this and who knows how long i have to wait..I think i'm done with Samsung now once and for all. Now i have no idea what to be interested in and do not like the lack of features the Nexus devices have.
so pissed...
im trying to find the email response i got when i registered, what was the subject title when they responded, anyone?
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Click to collapse
I got this
Sent from my SM-N930F using Tapatalk 2
I'm going to call Samsung today to see what they can do. I'm in the US with the FD. I got a replacement for the first device, but even this new one says to exchange it. If the only option is carrier branded I'll get it then sell it to purchase the FD
Sent from my Nexus 6P using Tapatalk
force70 said:
I got this
Sent from my SM-N930F using Tapatalk 2
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thanks m8!