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So I've had my VZW Galaxy Nexus since launch, and have absolutely loved it. It is by far the best phone I've ever had, and I've had zero problems with it... except for recently.
For the past few months I've had a problem where my signal bars get greyed out and I can't access anything, even when it shows I have full signal. This will happen on 3g, 4g, and wifi, and sometimes toggling airplane mode on and off will fix it, but most of the time I have to just wait for the connection to come back on it's own.
I've read about signal issues plaguing the Nexus, but I always thought it was just where it showed no signal at all. Am I experiencing the issue, or is it something else entirely? And is there anything I can do to try and fix it other than getting a refurbished phone? I have tried every radio combination out there, and have settled on the latest radios (l515.09 V.FF02 / l515.FG02) and the issue has persisted throughout.
TLR - Phone will often grey out bars and I can't connect to anything. Happens in 3g, 4g, and wifi. Is this the signal issue people have been talking about or something different?
Halorl said:
So I've had my VZW Galaxy Nexus since launch, and have absolutely loved it. It is by far the best phone I've ever had, and I've had zero problems with it... except for recently.
For the past few months I've had a problem where my signal bars get greyed out and I can't access anything, even when it shows I have full signal. This will happen on 3g, 4g, and wifi, and sometimes toggling airplane mode on and off will fix it, but most of the time I have to just wait for the connection to come back on it's own.
I've read about signal issues plaguing the Nexus, but I always thought it was just where it showed no signal at all. Am I experiencing the issue, or is it something else entirely? And is there anything I can do to try and fix it other than getting a refurbished phone? I have tried every radio combination out there, and have settled on the latest radios (l515.09 V.FF02 / l515.FG02) and the issue has persisted throughout.
TLR - Phone will often grey out bars and I can't connect to anything. Happens in 3g, 4g, and wifi. Is this the signal issue people have been talking about or something different?
Click to expand...
Click to collapse
Try getting a new Sim card. I've read on other Gnexus forums. That's good fix for the gray bar issues. other solution take out the Sim card and let it sit for a minute or 2 then pop it back in. Lastly a factory reset.
Halorl said:
So I've had my VZW Galaxy Nexus since launch, and have absolutely loved it. It is by far the best phone I've ever had, and I've had zero problems with it... except for recently.
For the past few months I've had a problem where my signal bars get greyed out and I can't access anything, even when it shows I have full signal. This will happen on 3g, 4g, and wifi, and sometimes toggling airplane mode on and off will fix it, but most of the time I have to just wait for the connection to come back on it's own.
I've read about signal issues plaguing the Nexus, but I always thought it was just where it showed no signal at all. Am I experiencing the issue, or is it something else entirely? And is there anything I can do to try and fix it other than getting a refurbished phone? I have tried every radio combination out there, and have settled on the latest radios (l515.09 V.FF02 / l515.FG02) and the issue has persisted throughout.
TLR - Phone will often grey out bars and I can't connect to anything. Happens in 3g, 4g, and wifi. Is this the signal issue people have been talking about or something different?
Click to expand...
Click to collapse
a signal drop is when your device's antenna looses conection to the nearest cell (tower, mobile transmission equipment) totally.
a data drop is what you're experiencing.
this is on stock rom, correct?
bk201doesntexist said:
a signal drop is when your device's antenna looses conection to the nearest cell (tower, mobile transmission equipment) totally.
a data drop is what you're experiencing.
this is on stock rom, correct?
Click to expand...
Click to collapse
It has happened on stock rom. Right now I'm on AOKP JB Build 4 with the 20120726 gapps from goo.im/gapps.
Hey I'm a 1st to T-Mobile i'm testing it out before I switch all my lines from Verizon. The question I have is that both the Note II and the GS3 that I have seem to drop the Wifi calling feature randomly. I thought at 1st it may have been some sort of power saving option but it seems to happen in frequently. (Doesnt matter if I'm close to the Router or not)
Is this common? Or am I the only one that has had this happen?
Thanks for any input!
-Scoob
Mine does the same thing I just turned off the wi fi calling app and it now works fine
Sent from my SGH-T889 using xda app-developers app
somethinboutpat said:
Mine does the same thing I just turned off the wi fi calling app and it now works fine
Sent from my SGH-T889 using xda app-developers app
Click to expand...
Click to collapse
I'm not sure what you mean by turning the App off? When turning the WIFI calling app off does that not mean you are unable to use the feature?? LOL- I have to have this as I have zero reception at my home.
Thanks for letting me know!
-Scoob
scooby-snack said:
Hey I'm a 1st to T-Mobile i'm testing it out before I switch all my lines from Verizon. The question I have is that both the Note II and the GS3 that I have seem to drop the Wifi calling feature randomly. I thought at 1st it may have been some sort of power saving option but it seems to happen in frequently. (Doesnt matter if I'm close to the Router or not)
Is this common? Or am I the only one that has had this happen?
Thanks for any input!
-Scoob
Click to expand...
Click to collapse
Same here
Sent from my SGH-T889 using xda app-developers app
This is happening to me as well.
@ scoob go to setting, more setting, deselect the wifi calling app and it should work for you my coverage at my place is between 0 and 1 bar so this should help
Sent from my SGH-T889 using xda app-developers app
mine goes on and off on both my new note 2 and my wife's new galaxy s3. really aggravating. worse on my phone, when in wifi calling, it only answered calls like 1 out of every 10 times, otherwise they went to voicemail. I took the sim out of mine, then put it back in and pushed it in and out and in the holder a few times and now it seems to receive calls in wifi mode but still always in and out and error to connect and such.
My experience with Wifi-Calling has been nothing but troublesome. It's really not reliable at all, sometimes calls comes through sometimes don't.. and when it does come through I can hear the caller but caller cannot hear me. This is quite common problem with wifi-calling and i given up.
If you get even a 1bar of reception near by the window, I suggest calling T-Mobile and getting their Cel-Fi device (Free of charge but has to return when you leave T-Mobile). 1~2 bar by the window will give you full 4bar reception throughout the house on 4G. Only requirement is that you must be living in single house, can't ship out to house that are connected by or close by. I live in townhouse and I just told them I live in single house and got the device in 3 days. =)
Wi-Fi calling is a disaster. For me, incoming audio drops constantly, but the party I am calling can hear me fine. On other occasions, the call will just randomly drop. Came from a Sensation where Wi-Fi calling was perfect. There does not seem to be any resolution... I have spent hours talking to tech support and they have replaced the device with no improvement. I have also had my ISP out and they have verified that my connection is fine. I have even changed the router out... same issues.
With my wifi calling, as soon as I turn kt kn my bars at home would drop where I would hardly get any service. As soon as I turn wifi calling off I magically get bars. So I leave it off and now I get bars pretty much everywhere I go....almost
from my Galaxy Note 2 using Tapatalk 2
Nellyinda803 said:
With my wifi calling, as soon as I turn kt kn my bars at home would drop where I would hardly get any service. As soon as I turn wifi calling off I magically get bars. So I leave it off and now I get bars pretty much everywhere I go....almost
from my Galaxy Note 2 using Tapatalk 2
Click to expand...
Click to collapse
With wifi calling on, it's suppose to drop signal bars to nothing. You have to go by the wifi bars instead.
Wifi also greatly depends on your network conditions. Cause I have the same problem but it doesnt happen to me that often after some tweaking.
Wifi Issue
I have that problem quite a bit but the signal strength on my router is good. Yesterday i had my internet company reset the cable modem and my wifi problems have decreased a lot but it is still happing. It has to deal with the wifi certificate problems on the Note 2 (Samsung). It is the same problem that I had on the GS3.
Oh well
ghost_231 said:
Wifi also greatly depends on your network conditions. Cause I have the same problem but it doesnt happen to me that often after some tweaking.
Click to expand...
Click to collapse
what tweaking did you do?
my internet is rock solid. only good thing about uverse service, yet this wifi calling is in and out and in and out all the time.
robl45 said:
what tweaking did you do?
my internet is rock solid. only good thing about uverse service, yet this wifi calling is in and out and in and out all the time.
Click to expand...
Click to collapse
not much for me, just very little. tried to set up QoS and worked pretty good. until my bro starts playing on his xbox, then im screwed on it lol
No issues here with wifi calling.
Nellyinda803 said:
With my wifi calling, as soon as I turn kt kn my bars at home would drop where I would hardly get any service. As soon as I turn wifi calling off I magically get bars. So I leave it off and now I get bars pretty much everywhere I go....almost
from my Galaxy Note 2 using Tapatalk 2
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Click to collapse
Uhh, that's the point of wifi calling, to make calls over WiFi and disable your cellular radio. If you turn on Wifi Calling, you should get a blue phone icon on the top left and your "bars" should drop to nothing as your phone turns off the cellular radio. You can still make/recieve calls/sms/mms.
I've been getting an ER01 error lately with invalid certificate, but it seems to be a T-Mobile backend problem? It happens, about 10% of the time and only on my school's network (I have a feeling, it might have to do with the sign in process there).Otherwise, it works well at my apartment.
achusaysblessyou said:
Uhh, that's the point of wifi calling, to make calls over WiFi and disable your cellular radio. If you turn on Wifi Calling, you should get a blue phone icon on the top left and your "bars" should drop to nothing as your phone turns off the cellular radio. You can still make/recieve calls/sms/mms.
I've been getting an ER01 error lately with invalid certificate, but it seems to be a T-Mobile backend problem? It happens, about 10% of the time and only on my school's network (I have a feeling, it might have to do with the sign in process there).Otherwise, it works well at my apartment.
Click to expand...
Click to collapse
i get that certificate problem at my house, not too much anymore, but I still see it. and the wifi calling does drop in and out at various times. not a huge deal for me, but the average person wouldn't deal with that.
achusaysblessyou said:
I've been getting an ER01 error lately with invalid certificate, but it seems to be a T-Mobile backend problem?
Click to expand...
Click to collapse
I've been noticing more & more problems with my service in the last two months. I called T-Mobile to fix it and whatever they did seemed to only help a little. I get times where I get frequent ER01 errors with WiFi & duplicated text messages (same text message gets received by my phone 2-3 times) for an hour or two. I used to also get errors sending texts around that time, but that appears to have gotten better.
Someone else mentioned Uverse, and my WiFi calling problems are at home & work, both of which have AT&T for internet... When I switched from their DSL to Uverse I expected less problems, but got more.
anyadike said:
I've been noticing more & more problems with my service in the last two months. I called T-Mobile to fix it and whatever they did seemed to only help a little. I get times where I get frequent ER01 errors with WiFi & duplicated text messages (same text message gets received by my phone 2-3 times) for an hour or two. I used to also get errors sending texts around that time, but that appears to have gotten better.
Someone else mentioned Uverse, and my WiFi calling problems are at home & work, both of which have AT&T for internet... When I switched from their DSL to Uverse I expected less problems, but got more.
Click to expand...
Click to collapse
Seems to be a problem that a lot of people are experiencing. Just did a quick Google search and some indication points to a possible T-Mobile back-end problem. I wonder if i call up T-Mobile and ask for wifi calling to be explicitly added to my plan if that'll change anything.
So when I'm on wifi in my house, my phone appears to switch to edge or something and I lose most connectivity (goes from 4 bars to none). Enough to initiate a call, but simple head turning will cause me to drop. If I turn off wifi, I get 4G back and full bars and no dropped calls.
Wifi calling is too inconsistent to rely on, and this basically makes my phone unusable. I don't want to keep wifi off, as it's a lot faster and I only get 2.5Gbs of high speed data to use a month.
I'm also in the middle of a major city with great coverage 4G coverage, as long as I'm not on wifi....
apols said:
So when I'm on wifi in my house, my phone appears to switch to edge or something and I lose most connectivity (goes from 4 bars to none). Enough to initiate a call, but simple head turning will cause me to drop. If I turn off wifi, I get 4G back and full bars and no dropped calls.
Wifi calling is too inconsistent to rely on, and this basically makes my phone unusable. I don't want to keep wifi off, as it's a lot faster and I only get 2.5Gbs of high speed data to use a month.
I'm also in the middle of a major city with great coverage 4G coverage, as long as I'm not on wifi....
Click to expand...
Click to collapse
If you go into your wireless settings, you can uncheck Wifi Calling so that if you do connect to Wifi, you will retain your regular amount of calling bars.
djpingpong said:
If you go into your wireless settings, you can uncheck Wifi Calling so that if you do connect to Wifi, you will retain your regular amount of calling bars.
Click to expand...
Click to collapse
I appreciate the response, but I've already had wifi calling off.. because that feature was basically useless (could not rely on it ever).
My wife Note3 got the same problem, set cellular network preferred and then turn off wi-fi calling. Lose all cell signal bars. When no cell signal, caller ID became funny, like 718-123-4567;oli=63 212-123-4567;oli=00, had no idea.
My own note3 had the same setting, but everything fine. full cell signal bar. Try to google it, no glue!!!
Then I returned my wife note3 and get another one, everything fine.
I had the same problem. When I was on wifi I had no signals. I got a new sim card and the problem is now gone.
Sent from my GT-N8000 using XDA Premium HD app
danstarr said:
I had the same problem. When I was on wifi I had no signals. I got a new sim card and the problem is now gone.
Sent from my GT-N8000 using XDA Premium HD app
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Click to collapse
i dont think thats the issue, and why do you care because if you call someone it should be able to call and once you need to switch back to tmo it will w/o issue.
XxLostSoulxX said:
i dont think thats the issue, and why do you care because if you call someone it should be able to call and once you need to switch back to tmo it will w/o issue.
Click to expand...
Click to collapse
Uhh... it certainly doesn't switch back to t-mobile without issue. I drop the call. I haven't had a single call work the entire time while leaving my wifi on in my home.
Clearly, when it's on wifi, even if you have wifi calling turned off, it switches to some other network specifications, which appear to barely work where I live. The problem likely lies in the fact that when you turn wifi calling off, it does not switch your cellular network preferences back to normal properly, Instead, when wifi calling is off and you're still on wifi, it just doesn't route things through wifi, but doesn't actually change your mobile network settings back properly.
apols said:
Uhh... it certainly doesn't switch back to t-mobile without issue. I drop the call. I haven't had a single call work the entire time while leaving my wifi on in my home.
Clearly, when it's on wifi, even if you have wifi calling turned off, it switches to some other network specifications, which appear to barely work where I live. The problem likely lies in the fact that when you turn wifi calling off, it does not switch your cellular network preferences back to normal properly, Instead, when wifi calling is off and you're still on wifi, it just doesn't route things through wifi, but doesn't actually change your mobile network settings back properly.
Click to expand...
Click to collapse
well here's a question do you leave mobile data on even though you're connected to WiFi? As i have no problem because i have bars even when connected to WiFi because i leave mobile data on and have WiFi calling turned off. even if WiFi calling is turned off, and i turn WiFi off it switched to T-Mo network in seconds and i'm able to call someone so yeah no issue. you clearly have a problem with something or its the network where you live.
i'm not trying to be rude but it just doesn't make sense to me that you're having issues with something that shouldn't be a problem.
XxLostSoulxX said:
well here's a question do you leave mobile data on even though you're connected to WiFi? As i have no problem because i have bars even when connected to WiFi because i leave mobile data on and have WiFi calling turned off. even if WiFi calling is turned off, and i turn WiFi off it switched to T-Mo network in seconds and i'm able to call someone so yeah no issue. you clearly have a problem with something or its the network where you live.
i'm not trying to be rude but it just doesn't make sense to me that you're having issues with something that shouldn't be a problem.
Click to expand...
Click to collapse
I do leave mobile data on, all the time, continued issue.
djpingpong said:
If you go into your wireless settings, you can uncheck Wifi Calling so that if you do connect to Wifi, you will retain your regular amount of calling bars.
Click to expand...
Click to collapse
This doesn't actually work currently on the Note 3. there is a bug where any time you have wifi on the cellular entenna turns off regardless of the state of your wifi calling on a very large number of Note 3's. Lost Soul clearly hasn't been reading on the threads here. there are many on this topic. We get that you don't have the issue LostSoul, but that doesn't mean it isn't an issue.
HughesNet said:
This doesn't actually work currently on the Note 3. there is a bug where any time you have wifi on the cellular entenna turns off regardless of the state of your wifi calling on a very large number of Note 3's. Lost Soul clearly hasn't been reading on the threads here. there are many on this topic. We get that you don't have the issue LostSoul, but that doesn't mean it isn't an issue.
Click to expand...
Click to collapse
Thanks Hughes,
I have found that when it enters that state, that if I go and turn wifi calling on and then set it to mobile-network preferred, it turns the cellular modem back on, at least for a little while. Can you point me in the direction of a more robust thread where others are discussing the issue?
apols said:
So when I'm on wifi in my house, my phone appears to switch to edge or something and I lose most connectivity (goes from 4 bars to none). Enough to initiate a call, but simple head turning will cause me to drop. If I turn off wifi, I get 4G back and full bars and no dropped calls.
Wifi calling is too inconsistent to rely on, and this basically makes my phone unusable. I don't want to keep wifi off, as it's a lot faster and I only get 2.5Gbs of high speed data to use a month.
I'm also in the middle of a major city with great coverage 4G coverage, as long as I'm not on wifi....
Click to expand...
Click to collapse
I had the same problem on stock rom. Flash wicked rom earlier this morning, signal bars now showing bars instead of no bars on stock rom. been testing it all day long, signal bars still showing. Didn't change any settings. Just disable wifi calling.
sic_lic1o1 said:
I had the same problem on stock rom. Flash wicked rom earlier this morning, signal bars now showing bars instead of no bars on stock rom. been testing it all day long, signal bars still showing. Didn't change any settings. Just disable wifi calling.
Click to expand...
Click to collapse
I've flashed a rom as well and it appears as it might be fixed... hope so.. my phone is useless if it can't function as a phone while on wifi.
I had same issue. Called TMo and had them unregister my wifi calling, and got bars back immediately. I had wifi calling turned off, but it seemed to be the default regardless. I could only receive and make calls with wifi turned off...but it all works fine now.
That didn't work for me
debz said:
I had same issue. Called TMo and had them unregister my wifi calling, and got bars back immediately. I had wifi calling turned off, but it seemed to be the default regardless. I could only receive and make calls with wifi turned off...but it all works fine now.
Click to expand...
Click to collapse
I called Tmo four times and asked them to unregister wifi calling. They said that it wasn't even turned on for my account then that it doesn't matter what is or isn't turned on. The phone is going to run calls, text over whatever wireless connection it thinks is appropriate. When you have a strong wifi connection, it chooses that connection regardless of wifi calling being turned off or on. I set the wifi calling preference to cellular networks and it still does the same thing.
I'm pretty pissed off about it. Anyone fix this?
Not true. I shut off Wi-Fi calling on T-Mobiles site and bars came back. Had the exact same problem.
Sent from my SM-N900T using XDA Premium 4 mobile app
Just got a note 3 for tmo, currently my device is unrooted and fully stock. I noticed that my wifi being on, it works great but cell signal is near gone...sometimes even wont let a text get sent. as soon as i turn off wifi cell signal is perfect same as on my note 2 or that G2 i got rid of.
i noticed the following....
Wifi signal switching feature on or off, cell signal still is gone.
Wifi on, wifi calling on or off signal still suffers, in fact i even disabled wifi calling from the application manager for now. (never did like wifi calling)
Wifi on, make a phone call signal still stays low.
Wifi off, cell signal strong
Wifi off, make a call all is even better.
So, whats the deal? is there a fix? A search only came up with a thread about turning off the wifi switching thing in advanced features, but like i said it dont matter or work. any other search talks about wifi and it dropping and or about wifi calling dropping calls....
edit, i looked in the system setting, and noticed that the signal in my house right now says -90. turn wifi on, network says unknown from LTE, and sits at -90.
turn wifi off, network says LTE and signal still stayed at -90 (it did change a little but stayed at average of -90)
it seems as if the signal bars just dont show up with wifi on. like it cant walk and chew gum at the same time (cant show wifi bars and cellular signal bars at the same time)
what threw me off was when i couldnt send a text until i turned wifi off.
i also disabled wifi calling from my account level as well. didnt change anything.
do these phones need the sim that came in then box? my sim came from a note 2.
It is odd, but I have the same behavior. When I'm on WiFi, I have no bars for my mobile signal despite there being no change in the signal related parts of About Device->Status
So, no real answer, but you're not the only one seeing this.
Turn on Wi-Fi calling. Make a call to ur vm. End call. Go to setting click Wi-Fi calling and then connection preference. Then click prefer cell network. Wait 5 seconds then shut off Wi-Fi calling. Should be fixed
TWEAKED 2.0 NOTE 3
I have no idea why, but this worked. I already had the 'Prefer mobile network' option set and Wi-Fi calling disabled, but this little dance corrected the problem. Thanks for the tip!
BACARDILIMON said:
Turn on Wi-Fi calling. Make a call to ur vm. End call. Go to setting click Wi-Fi calling and then connection preference. Then click prefer cell network. Wait 5 seconds then shut off Wi-Fi calling. Should be fixed
TWEAKED 2.0 NOTE 3
Click to expand...
Click to collapse
amazing, i didnt make a call, all i did was turn wifi calling on, then off and all the sudden cell signal worked with wifi on. but for some reason, my phone app FC when i tried to look at the connection preferences. not that i care i dont use WIFI calling as it sounds like crap or is choppy for some reason. (well in the past it was) thanks! now i can actually use wifi!
I called someone the other day i had wifi on, and the person couldnt hear me half the time. next phone call was wifi off and everything worked perfectly. very odd bug, im shocked that it hasnt been corrected yet.
tackleberry23 said:
what threw me off was when i couldnt send a text until i turned wifi off.
Click to expand...
Click to collapse
Only default text app (Hangouts or any from the Play Store can't) can send MMS and SMS through WIFI.
Both my wife and I have pixel 3's, I have the XL and she has the regular. Both were preordered and delivered at the same time, and we are both on AT&T. Since the beginning we have experienced random issues such as the phone dropping mobile data completely even though the signal shows LTE , and having to cycle airplane mode off and then on again to get data back. The other issue is that we both experienced call issues where our end would drop and we could not hear the other party, but they could hear us fine.
I think I may have traced these issues to WiFi causing the problems. When the data drops, I notice that my wifi is on and occurs when I am not connected to wifi (such as an unidentified network) and on LTE, or when I leave a connected WiFi area (like my house) and keep wifi on. We would have to cycle airplane mode to fix this.
For the calls, I had a call drop yesterday and when I looked at the notification bar it showed connected to wifi. I immediately turned off wifi and the call came right back. I thought this was an AT&T wifi calling issue, so I turned off wifi calling. Today, I was at the post office and had to make a call. Soon after connecting, the call dropped. I checked wifi and it showed unidentified network (not connected), so I turned off wifi. The call immediately came back.
So now, wifi is completely useless to my wife and I. Assuming I don't experience any more dropped data or calls, I cant use wifi to ensure good call quality and constant data.
Anyone else experience this? Could this be an RMA issue? Seems weird that it is happening to both phones. Is there a setting we should turn off that could be causing this?
i have a similar problem where if i am on wifi, when i get off wifi my lte or h+ will show bars but have a small x in the bars. i have to cycle airplane mode to get data back after i switch wifi off. i may just make a tasker task to do this.
i had a call from an s9 yesterday where i could hear them but they couldnt hear me. i think i was on wifi. we tried 2-3 times but he couldnt hear me. when i switched to my google voice phone number and called him, he was able to hear me fine.
there is another thread around here about similar issues. i might try to get a new sim card since this one is almost 9 years old.
dipstik said:
i have a similar problem where if i am on wifi, when i get off wifi my lte or h+ will show bars but have a small x in the bars. i have to cycle airplane mode to get data back after i switch wifi off. i may just make a tasker task to do this.
i had a call from an s9 yesterday where i could hear them but they couldnt hear me. i think i was on wifi. we tried 2-3 times but he couldnt hear me. when i switched to my google voice phone number and called him, he was able to hear me fine.
there is another thread around here about similar issues. i might try to get a new sim card since this one is almost 9 years old.
Click to expand...
Click to collapse
I may have started that original thread a while ago, but since it was more focused on the data drop thing I created a new thread to help narrow the conversation towards the wifi issue. I went to ATT when I first had the data drop issue and got a brand new sim so it is definitely not that.