Develop Bugs

Newton Ring

Well, my Touch Pro2 has apparently developed a Newton Ring over the weekend. I have never noticed it before, but it is quite obvious today under the harsh florescent lighting of my workplace. It's maybe half an inch from the edge of the screen on the sides and top, and maybe a quarter of an inch on the bottom.
Nothing undue happened to it this weekend. I've always kept it in the manufacturer's case, unless it was sitting on a table or being used.
I'm not really concerned about the ascetic problem, but I have seen in some places that the screen will eventually stop functioning? Is that correct? Should I look into getting this replaced?
Thanks for your time.

Hi
Are you sure the newton rings are in your display and not in your touch panel ? This is more prone to get newton rings.

RangerX said:
Well, my Touch Pro2 has apparently developed a Newton Ring over the weekend. I have never noticed it before, but it is quite obvious today under the harsh florescent lighting of my workplace. It's maybe half an inch from the edge of the screen on the sides and top, and maybe a quarter of an inch on the bottom.
Nothing undue happened to it this weekend. I've always kept it in the manufacturer's case, unless it was sitting on a table or being used.
I'm not really concerned about the ascetic problem, but I have seen in some places that the screen will eventually stop functioning? Is that correct? Should I look into getting this replaced?
Thanks for your time.
Click to expand...
Click to collapse
Mine developed 2 a while back. They seemed to be smaller, but started to grow a little, so I just took it back and exchanged it. It should come with a year std warranty. As far as effecting the functionality of the phone, not really sure, but I'm sure it annoys the hell out of you like it did me. The funny thing is, not sure how mine happened. I BABY the hell out of the phone, so not sure what caused it.

And ATT says this is "user abuse"
Short version, escalated 3 time to a manager who replaced it right away. I have only had the phone since Jan 3rd.
The key to getting it replaced seems to be to tell them that device gets really hot when talking on it.
That was the first thing the manager asked me when I was transfered and he immediately issued a replacement, after being denied by 1st and 2nd level support.
I have a hard time believing that there is anything that I could do to cause a perfect rectangle to show up.
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If anyone wants more detailed information let me know, as I have talked to a few engineers regarding this.

Cingularly Twisted said:
Short version, escalated 3 time to a manager who replaced it right away. I have only had the phone since Jan 3rd.
The key to getting it replaced seems to be to tell them that device gets really hot when talking on it.
That was the first thing the manager asked me when I was transfered and he immediately issued a replacement, after being denied by 1st and 2nd level support.
I have a hard time believing that there is anything that I could do to cause a perfect rectangle to show up.
If anyone wants more detailed information let me know, as I have talked to a few engineers regarding this.
Click to expand...
Click to collapse
Very interesting...have you actually noticed any unusual warmth from the unit when using or charging it? My suspicion has always been that the mysterious newton rings are often caused by internal thermal conditions rather than external ones.
I haven't experienced one myself (knock on wood...), but I do notice that under certain circmstances the phone is noticibly warmer (like when charging while also running wifi or BT), and I'm thinking this could be the kind of thing that will lead to a visible newton ring, over time, even just a few weeks. The temp won't be enough to cause alarm, but if/when it happens enough, repeatedly, I imagine there could very well be a connection.

My take on it.
I work for a company that makes ruggedized, WinMo handhelds, so I have access to resources like engineers with 20+ years of experience.
My theory is that it is a materials/ manufacturing defect. Something is causing delamination of the digitizer overlay from the glass LCD. Could be heat, as the phone does warm up during charging and calls.
I have heard of similar issues with displays being shipped by air carrier in cargo holds being damaged while being shipped from Asia.
What I find most odd is that it is almost a perfect rectangle, this is not an "organic" failure. I would love to see what sits right under the display that is the same size as the effected area.
The other extremely frustrating part of this is the AT&T considers "ANY" screen defect to be user neglect, sight unseen and only after several escalations did I get any results. Now I am afraid they are going to get the old phone and then try to charge me for it.

Cingularly Twisted said:
What I find most odd is that it is almost a perfect rectangle, this is not an "organic" failure. I would love to see what sits right under the display that is the same size as the effected area.
Click to expand...
Click to collapse
You can take a look at the disassembly guide I attached, but even after looking at every shot of the guts it still looks like the only single component that comes close to matching in position and dimensions is the battery itself.
I just noticed for the first time that the phone they used for the teardown actually has a newton ring of its own...you can see it clearly in the first pic

My TMO TP2 got this a couple of weeks ago, and on Monday my touchscreen quit responding all of a sudden. I noticed that as i pressed on the screen at certain spots they started to stick to the LCD and making my screen unresponsive.
And for 2 days i had to use my phone without the touchscreen and resorted to Rhodium Keyboard Controller to assign keys to correspond to the soft keys on the screen. Text and email are impossible without the TS on the TP2 luckily I showed this to a friend of mine and together we figured out how to make it respond by moving my fingers on the screen to release the LCD from the screen.
So for the last few days, i have been on the phone with T-Mobile and some repair centers trying to find out the best route to take and I didn't realize that others were having the same problem. I almost filed an insurance claim to replace my TP2. Thankfully i may be able to save the $130 and use the manufacture warranty to get a replacement.
Has anyone had any luck using warranty to get yours replaced outside of your initial 30 day return period? This is my 2nd TP2 as the first one went bad also.
Thanks in advance

Has anyone had any luck using warranty to get yours replaced outside of your initial 30 day return period? This is my 2nd TP2 as the first one went bad also.
Thanks in advance
Click to expand...
Click to collapse
After talking to a first level rep and a retention specialist, who both refused to do a warranty replacement, the manager I escalated to asked me right off the bat if it heated up when talking. I of course said yes it does, and he sent a replacement.
Good luck, YMMV

My HD BLACKSTONE developed Newton Rings several months ago, but the screen only stopped responding since 4 weeks.
I sent It to repair service in Spain, not into HTC but into Movistar, the network provider.
They changed the screen and the digitizer under warranty, and sent It back in 15 days.
The only thing they have put on the delivery note is that this device (mine) has no longuer any warranty, out the problems relating the new screen, because they have detected the original sofware was modified (I flashed my HD hundred times...)
This is my experience.

So, it's been almost 6 months since my OP. I still have the same phone. The weekend of the original post, the touchscreen did actually stop working, and I noticed what looked like a hole in the layer above the screen. I took it into T-Mobile and went through customer service, and in the middle of being on the phone, the touch screen started working again. Not coincidentally, the hole / tear was also gone.
I have had this happen once more, and was actually able to kind of massage it out and get the screen working again. So I now am certain to take the phone out of my pocket before doing any heavy lifting, since both times it has happened I was moving boxes around.
I didn't bother to have it replaced, as current suspicions point to the fact that it would simply develop on the new phone too. I have definitely used it a couple times where it got very very warm, as in, warm enough that I actually pull off the back cover to help circulation. This is mostly with playing a high-resources game and charging at the same time.

my own Newton ring...................................);
My Tilt 2 has developed the same type of distortion on the right side of the screen. The ring is oblong and moves with pressure on the screen. It is most definitely more obvious under florescent lights. ATT maintains that I have damaged the screen by "pressing or tapping too hard". Like the rest of y'all, I have taken very good care of my device. It is always in it's case and always has a screen protector. They emphatically refuse to warranty the phone. The fee for factory repair was quoted at $377.00. The business care specialist states that there are NO KNOWN ISSUES with this device. Anyone have any ideas.

Newton Ring Fixed..................
Returned my Tilt 2 to HTC (AT&T is a substandard company with substandard customer service and should be broken up like Ma Bell was; As soon as my contract is up I WILL switch to Verizon for my service.) HTC replaced the touch screen at no charge other than the triage fee. Happy Days! AT&T pointed their fingers in my eye and said "physical damage" which was ludicrous, as the ring occurred overnight while my T2 was charging. Did I say AT&T service is really, really poor? Thank you HTC America.

Screen cracked, questions about Sprint store replacement?

OK. My HTC was bought on launch day. Until now, no issues.
Tonight it fell and screen cracked. I went to the local Sprint store to see about getting it fixed and they informed me that since I have insurance, it's free. They changed the policy about screens cracking because SO many of them have. They refered me to the corporate store across town though as they were out of the Novatech screens at my local store. This was the store manager who helped me and I made sure to ask again, your sure it's free? He said yep, sure is. Just go to the corp store tomorrow, they have TONS of the Novatech screens in-stock ready to install.
OK GOOD!
Now my question is this...
My phone is rooted with Fresh Rom and since its cracked, I have no way to "flash" anything else. Do I need to have any concern when they start playing with my phone? After they replace the screen, the first thing they are going to see when they "boot it up" is the Fresh Rom boot screen.

You should be concerned because rooting voids your warranty. And why can't you flash a rom?

They are replacing it under TEP insurance (which rooting does not effect). I had mine done, and my phone was rooted and i have the black bootup splash screen. If you can nandroid and flash a stock rom do it...if not f-it.

I have a similar issue. My brother got a new EVO about 2 weeks ago. A week ago I rooted his EVO and installed MYNs rom. Today he got into very serious accident. Work truck rollover. He is OK but EVO did not survive. The screen is busted. He has insurance on his phone but now I have concerns since I cannot un-root without the screen.

Can you boot into hboot? If so, go over to the dev forum and look for the "how to unroot in 2 steps" thread. Then you will be unrooted and have nothing to worry about.
Sent from my HTC EVO 4G with Tapatalk

I did not see the phone my self but he said the screen is busted. Assuming I cannot see hboot I won’t be able to un-root. Correct?

alex800 said:
I did not see the phone my self but he said the screen is busted. Assuming I cannot see hboot I won’t be able to un-root. Correct?
Click to expand...
Click to collapse
You can without seeing it. As long as the phone can boot up. Its just a whole lot harder.

I could care less about the actual warranty. I've never had any issues with the phone and I'm sure by the time I do, the warranty will be long over.
If the insurance covers it, f-it...
I can't see anything on the screen so I don't know where I'm at or what I'm looking at.

Once again, they will not void the warranty for being rooted unless the problem with the phone is software related. I am on my third screen due to dust under the glass and it has been rooted EVERYTIME I took it in. Never had a word mentioned about it.

I just got my cracked screen replaced. I have a rooted evo as well and I was really nervous about the same thing. I took it in and an hour later I picked it up without a mention of anything. So unless u have a real **** having a really bad day I don't think it is anything to worry about. I posted this same topic a week ago and there were a few people who said they already had their rooted evos serviced for cracked screens no problem.
Sent from my rooted HTC EVO using the xda app!

Just take it to Sprint and get it fixed. Rooting only matters if its a software or radio issue. I just got my wife's screen replaced last week at a Sprint store and they didn't care at all. In fact the tech asked me where he could find the boot animation I was using.

So which boot animation are you using lol!?
Also, thanks for the info guys. I think it rocks that Sprints finally doing something right and replacing the screens for free. I was careful as HELL with my phone since launch but the rubber case didn't protect is from concrete and ice.
Frankly I'm surprised at how easy it broke. The outer screen is 100% fine. Not a scratch on it but the glass part under the top part is spider webbed all over the place. Funny black, white and some rainbow colors.
Do they make any cases that clip on that COVER the screen though?
Although, I guess if they are not fixing these for free because as the Sprint store manager put it, SO MANY are breaking, maybe I shouldn't even worry.

So another question..... Do they use completely new screens or referb broken ones with just the parts needed? Hoping that bright white burn spot I have from the CPU is gone.
Anyway I'm on my way back now to pick up my phone. They told me about two hours if they had the parts but they wouldn't know til they opened it.
I said well, it's a Novatech and the tech at the other store said you had plenty of them on hand, it's the Novatech screens on hand. They were like well until we open it, we won't know which one it is. I repeated, its the Novatech, I'm sure.
They acted like they didn't believe me or that I might have been mistaken. I hate when they treat people like they are stupid.

kdoggy said:
So another question..... Do they use completely new screens or referb broken ones with just the parts needed? Hoping that bright white burn spot I have from the CPU is gone.
Anyway I'm on my way back now to pick up my phone. They told me about two hours if they had the parts but they wouldn't know til they opened it.
I said well, it's a Novatech and the tech at the other store said you had plenty of them on hand, it's the Novatech screens on hand. They were like well until we open it, we won't know which one it is. I repeated, its the Novatech, I'm sure.
They acted like they didn't believe me or that I might have been mistaken. I hate when they treat people like they are stupid.
Click to expand...
Click to collapse
Isn't there more then one type of novatch though?

Its actually a factor of which ribbon cable your screen has, there are 3 different ribbon cables on the Evo screens of varying widths. They need to check to see which cable your Evo takes before they know if they have the replacement screen for it.

They're gonna replace your screen with "harvested parts". Don't leave the store if the screen isn't perfect.
Sent from my PC36100 using XDA App

cruise350 said:
Its actually a factor of which ribbon cable your screen has, there are 3 different ribbon cables on the Evo screens of varying widths. They need to check to see which cable your Evo takes before they know if they have the replacement screen for it.
Click to expand...
Click to collapse
that's true.i had my screen replaced(thin ribbon HW 003 epson)a while ago.they replaced it with a brand new screen and i only paid $35 because i didnt have TEP.the whole process took about 30 mins.
as for unrooting your phone,it all depends on the particualr employee/tech that handles your case...most techs are really cool and won't say a thing,but some are real a-holes.it's a risk.mine was real cool and he even told me how lucky i am 'cause some other tech might have reported my phone and have my warranty voided.I nervously chuckled and thanked him...i also gave him $20 in his hand as a tip for being cool and also for doing a good job replacing the screen.

They replaced my screen with a WHOLE new unit. The WHOLE front of the phone was replaced, not just the broken screen.
The unit still had the protective film over the screen, the buttons etc. No bright white CPU mark, whoo hoo! Well for now anyway!
I asked, the tech confirmed the parts were brand new.
They even gave me the whole front back because it had my Zagg screen protector on it. They also gave me the info to get it replaced free, which I already knew how to do but that was cool they just gave me the whole front back rather then to peel it off.
So um, the only thing that broke apparently was the inner screen. The one that displays the picture. Any of the other parts I have left worth eBaying? I have the WHOLE front of the phone and there is not a scratch on it due to the Zagg protector.
Pictures (my daughter is my wallpaper):
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I dropped my cyanogen 7 phone over the weekend. Scratched the screen up pretty good. I told the store upfront that I had rooted. The corprate store I went to replaced my screen NQA. They told me as long as its not a software issue they would help me. Yes, it can be done O
Sent from my Gingerbread house using Tapatalk

So, a friend of mine broke their screen last night and they took it in to get it replaced, not sure if that tech was just being a **** but he said that the policy has been changed as of today. If screen crack is bigger than one inch it has to be replaced via insurance. SMH

Cracked Outer Screen/Lense (see pictures) - Samsung GT-i9100 - Questions [HELP]

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Today I noticed a crack in the right hand corner of my SGS2 i9100 (see picture). Needless to say, I am looking for ways to fix this issue. The phone works perfectly fine; it is just that crack that bothers me.
It is just the front glass right? ... Can something bad happen to the phone whether I choose not to fix the screen (or wait a long time before I eventually do)?
I found a place who might be able to fix this: http://www.xpresscellularrepair.com/index.html , but I do not know whether this will VOID THE MANUFACTURERS WARRANTY or not (?).
Does anyone know what SAMSUNG (if I do it in a Samsung store or something like that) charges to replace the screen on a SGS2 i9100?
I am located in the USA; Oklahoma - however, I cannot find an email address or a service center location for an authorized Samsung place who can deal with this. Can anyone help me with this?
// Steria

The place I linked to said that it would take 2 weeks for them to order the screen, and they would take $240 + tax for the job.
I tried to call Samsung USA, but they redirected me to Samsung UK since my phone is a GT-i9100, even though I bough it from www.Expansys-USA.com ... I am just trying to find out what it will cost me to fix this issue...
Will the manufacturers warranty become VOID if I fix it myself or somewhere else who is not Samsung authorized service center?
Also, since the screen is cracked at the moment - can the phone be weakened/harmed in any way since the screen is cracked? Or is it ok to use it like this, and it won't become more damaged? I need to figure this out if I am going to use the phone as is instead of fixing it...
Edit: It looks like it is just the outer glass that is cracked. Is it possible to only get the glass replaced at a place where they do this, instead of replacing the whole front with the housing, glass and digitizer (~$200)?
Here is a link for a outer glass: http://www.ebay.com/itm/Front-Glass...927?pt=LH_DefaultDomain_0&hash=item19cda2dc5f <-- Is this the original Gorilla Glass?

Steria said:
I found a place who might be able to fix this: http://www.xpresscellularrepair.com/index.html , but I do not know whether this will VOID THE MANUFACTURERS WARRANTY or not (?).
Click to expand...
Click to collapse
The fact that its cracked has probabally already voided the warrenty. Anything you try to have covered under a warrenty repair they would probablly just declare as customer induced damage.

There's no way to buy just the outer glass as the screen unit is sealed together with the glass.
If its just the outer glass cracked it should work without much of an issue, but if the internal screen gets affected, it will slowly darken and burn-in in a matter of days / weeks.
I broke the internal screen once, had to buy the parts and fix it myself as customer induced damage is not under warranty.

Apologies for jumping into this thread late. Everything stated is correct. I would just replace the entire front bezel and screen as per the tutorial I posted. Otherwise it is a question of whether paying for an expensive repair is worth any warranty or guarantee it might give you....as mentioned, it is probably too late for that now.

I am aware that the warranty do not cover cracked screens; that was not my intention to ask. What I meant was whether the manufacturers warranty (2 years) still is intact, if something happens (crash of OS etc) in the future...
There are a lot of outer screen lenses/glass listed on eBay - wouldn't this work, just replacing the outer glass? I will not try to do this on my own; I'd rather ask a a business here in the area who deals with repairs of cellphones to do this. However, I need to find out the best/proper way to fix this. Also, I must find out what Samsung will charge to fix this (whether it is only the outer glass or the whole screen).
Can I damage the device in any way by using it with the small crack over a long period of time (see picture)?
Also, if you suggest parts for the repair, please provide links to them.
Thank you.

I doubt it. No manufacturer would uphold a warranty on the windscreen wipers if you'd smashed your car up. You want to be asking them really. They have the answers for what it's worth.

I would take the repair cost/bill to my home insurance company and took the money for repairs from there..

Sounds about right. If insurance won't cover it (your premiums will likely increase even if they do) then i would recommend cutting and running. Replace it out of your own pocket. It it feasible to wick in a small quantity of water thin cyanoacrylate to stabilise the crack, same as windscreen repair.
I would self-repair. No sending your phone away or dealing with those turds at the insurers.

Prostheta said:
It it feasible to wick in a small quantity of water thin cyanoacrylate to stabilise the crack, same as windscreen repair.
I would self-repair. No sending your phone away or dealing with those turds at the insurers.
Click to expand...
Click to collapse
But then the manufacturers warranty (2 years) on the phone will be VOID, am I right? I'm thinking if I get it fixed at a Samsung place, the manufacturers warranty will still be there since it got repaired at an authorized Samsung repair place...
I just need to figure out where I can send it, and what it will cost for them (Samsung) to repair it.
The phone was purchased from Expansys-USA ( http://www.expansys-usa.com/samsung-galaxy-s-ii-android-smartphone-unlocked-16gb-209554/ ).

I'm pretty sure you know that the only way you are going to get a solid answer is by calling up smasung and asknig them. No one here can answer on behalf of them.
If you get it repaired at a repair shop on your own steam this absolutely voids your warranty. Samsung in no way authorises some random third party repair man to do warranty succicient repairs. Generally these are just some guys with minimal technical know-how that you could infact learn yourself from youtube (if these guys are educated at all this is undoubtedly where they received their training).
If you send it in to samsung for repairs, there is a slight chance they will deem it satisfactory to finish the original warranty period, but don't hold your breath. This would all depend on the rest of the phones condition. If it's covered in light scratches and scuff mark/other evidence of dropping it, forget about it. That alone is enough to deem it as excessive physical neglect and void your warranty, even without a cracked screen.
If it's in really good condition otherwise, you might get lucky.
The fact that you have damaged your phone at no fault of Samsung, it is basically a get out of jail free card for them. The only obligation they might have to honouring any warranty for other future issues would be purely out of good will and trying to please their customers - again wouldn't hold your breath on that.
All in all, you will never know where you stand with this unless you give them a call and keep trying till someone actually talks to you instead of trying to pawn you off to the UK.
Best of luck with this, i hope you can work this out.
ps. if it doesn't go your way, keep in mind that plenty of people will pay good money for damaged phones on ebay - sometimes only like 100 dollars less than a brand new one. Perhaps this would be a good path and possibly cheaper than getting it repaired. Hey you could even upgrade to a sgs2 hd or galaxy note

Ask them. If so, you're just buying a warranty which does not cover all that much anyway, as you can see.

I have seen a gazillion people with iPhones use their devices with cracked screens, and many of those phones had a fully cracked screen...
1. For now, I think I will use the phone as it is (with the little crack). I will put on a screen protector film and just use it as it is. Can this have negative impacts on the phone's health (internal, external) in any way?
2. However, can this cracked piece fall off by any chance or something like that? Can this damage to the screen make the phone more exposed to further damage (from regular use, small car mount vibrations, dropped from small heights etc...)? I really do not want it to become even worse and/or harm the phone further in any way.
3. I am looking to buy a case that offers good protection, and I've seen the Otterbox Commuter, the AGF Ballistic SG and the Case Mate Tough. I did not find the Otterbox Defender for the i9100 though... Does anyone here have experiences with any of these, and can recommend one, or another case which offers good protection? How are these compared to the "S-Line e-Bay case" I currently have? --- (which was not on when the accident happened btw, for some strange reason).
Thank you for answering my questions. I appreciate it very much.
// Steria

Cough up the bucks, replace the screen according to my ("uneducated unqualified youtube hack") tutorial, then certainly drop it into an Otterbox or in my case a Taurus. I found my S2 very droppable because of its svelte size and lightness.

htcs 'repair' center

Just thought you might want to know the amazingly **** first experience I have had with HTCs Repair Center.
Sent in my One X for repair. The two problems I stated to them very clearly, was a dead pixel, and the front speaker holes were misaligned. Wonky basically. I even sent them a picture of the speaker, just to make sure they couldn't miss it.
I had been tracking the repair online (ironic also that the tracking website doesn't even work on their own handset), and saw today that it was due to be sent back to me.
I went on the live chat to ask what specifically had been done to the phone.
At absolute worst, I was expecting the phone to be returned with a different problem, ie a different dead pixel, or scratches etc.
But no:
"Nicola: Thank you, I do not have a tracking number for the device yet, it is awaiting delivery to you however, and no hardware repair was made, the ROM was reflashed."
They are complete IDIOTS.
I said to them, to not even bother sending it back until they have fixed those issues, I was told they would escalate the ticket, and request for it to be returned to repair center. (request my arse it will happen)
So probably yet another week without the phone. Remember this was the 6th handset as well. How the hell can they do so badly at this? This was exactly the reasons why I wanted to avoid the repair route.
I'll post an update as to what happens as soon as I know.

Lol...great. mine is at the repair center right now too. I've been able to get 0 updates on its status.
Sent from my SGH-I777 using xda premium

When i sent mine in to have the screen creak, gap and yellowness at the to to be repaired they did a factory reset and sent it back with the original faults, along with some scratches, chips missing out of the body and a crack in the screen bezel! T-Mobile are going to replace it mind, but none are in-stock.
Make sure to check your phone over carefully when receiving, especially around the bottom corners of the screen!

Sent mine in also for screen ripple near the charging port and "play" at the bottom of the screen where the touch buttons are when squeezed. Had it returned to me a week later IN THE EXACT SAME STATE IT WAS SENT IN!!
I was furious to say the least, they basically kept my phone for a week and sent it back with a flat battery!
Its gone in for its "supposed" second repair...
Will see how this turns out!

thanks for the heads up guys..this is the whole reason i do not want to send my one in just yet..everything is still working order i just have that creaking noise on the left hand side of my phone..but to send it for repairs i am a bit hesitant as one the phone still works and two i know how long it would take..and from reading what you guys going through i think i will hold off for a little longer.
mind you though i will still keep moaning at my carrier to replace it for me..here to hoping..been at them for the last five days

I have this one black pixel at the top left of my screen im assuming its a dead one.

i have screen flex,yellowness,gap,black pixel HT24

HTC Repair service...
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I recently contacted HTC about my screen gap issue and they said I could return it to them to be fixed but reluctant to do so because I think that HTC just flash the device and twiddle their thumbs for several weeks rather than fixing an issue.
I'm not just a negative person either, this opinion comes from having to send my HTC wildfire to them 4 times and still have the same problem.
Guess I'm a sucker for punishment as I bought the One X...

They sound like PC world when you send a laptop for repair, this their "idea" of repairing a laptop
1. re install windows
2. charge to 100%
3. let it run flat
4. charge a bit and send back to user
unless its a broken screen, dead battery or totally failing of the internal hardware in which case they just cart it of to the manufacturer to sort.
if i ever need something fixed (lucky i have a flawless HOX) i'll just drop it off the viaduct by my house say i was taking a picture and my dog jumped up, seems much easier then going through HTC.

I and another portuguese One X owner left our One X's at HTC Repair Center around the end of April. I had screen gap and screen flex, he had screen flex and dead pixel.
Today we received a sms stating our One X's were fixed. He already picked his One X and they changed the screen, all if fine with his unit now.

You do know what tolerances are for dead/stuck pixels, right? :-/
If you get a device repaired/screen replacement for a single stuck/dead pixel, you're lucky HTC didn't tell you to stick it where the sun doesn't shine. Obviously there are other issues though, and it sounds like service is pretty bad.

Well HTC said if I return my phone it will only take 5 days...still longer than I would like mind you.
Goku80 said:
mind you though i will still keep moaning at my carrier to replace it for me..here to hoping..been at them for the last five days
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I bought my phone from 3 but online, I've contacted them to see if they'll let me return it to a store though as I don't want to get a replacement through the post only to find it even worse off. Doubt they'll say yes but it's better than risking it with the HTC repair centre.

Azurael said:
You do know what tolerances are for dead/stuck pixels, right? :-/
If you get a device repaired/screen replacement for a single stuck/dead pixel, you're lucky HTC didn't tell you to stick it where the sun doesn't shine. Obviously there are other issues though, and it sounds like service is pretty bad.
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whether or not they have a tolerance for it, they can sod off.
a dead pixel is a minor defect. when I'm buying goods, the sales of goods act states that the product should have 'freedom from minor defects'
seeing as a dead pixel falls under that category, they can fix it. simple. the speaker hole being wonky also falls under that category of minor defects. so they can fix both or somebody is coming to small claims with me

I got lucky with their service center...sorta. They had me send my One X in for repair because of the yellow spots, and after holding onto it for almost a month they sent me a brand new one instead. Unfortunately they kept my box and charger and whatnot, but it was nice to get a brand new phone.
Sent from my HTC One X using Tapatalk 2

its not just HTC, same for Samsung
probably same for all the companies...
Usually I sent to the repair center 4~5 times then I can get a perfect repaired phone
good thing is repair center is local so that one time only cost me a week of time

lawrence750 said:
whether or not they have a tolerance for it, they can sod off.
a dead pixel is a minor defect. when I'm buying goods, the sales of goods act states that the product should have 'freedom from minor defects'
seeing as a dead pixel falls under that category, they can fix it. simple. the speaker hole being wonky also falls under that category of minor defects. so they can fix both or somebody is coming to small claims with me
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Every LCD manufacturer has tolerances for stuck pixels. Most non-OCD people won't notice one in nearly a million unless they're really looking for it. Frankly, if you'd sent it back just for that, you're an asshat. Yes, the law may make certain assertations about your rights to return a 'faulty' device, but I'm pretty sure no sane court of law would agree with you that a single stuck pixel constitutes a 'fault'. It's luck of the draw. Although I realise this point is moot because you were sending it back for another, perfectly legitimate reason anyway.

Azurael said:
Every LCD manufacturer has tolerances for stuck pixels. Most non-OCD people won't notice one in nearly a million unless they're really looking for it. Frankly, if you'd sent it back just for that, you're an asshat. Yes, the law may make certain assertations about your rights to return a 'faulty' device, but I'm pretty sure no sane court of law would agree with you that a single stuck pixel constitutes a 'fault'. It's luck of the draw. Although I realise this point is moot because you were sending it back for another, perfectly legitimate reason anyway.
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i know it's fussy - but this is my 6th one x now, and to be honest, after all this messing around (been a month and a half now, and still don't have a working one) i'm not stopping until i have one that is perfect.
I've had 2 dhds, first one was replaced on insurance as i dropped it and screen smashed, neither had any build issues, or dead pixels, my standards for this phone are formed on HTCs own previous standards.
It's more the principal of it as well. Why should HTC be allowed to fob me off with some dodgy phone? I'm paying for a high end flagship phone, and I should be provided with such, not for some piece of crap with defects on it. (gotta use it for the next 3 years as it's on contract, so I'd rather have a decent one for those 3 years )

I don't think it's fussy to expect what you buy to be in perfect condition. I bought my htc outright, that's £400, I don't think it's right to pay that much for a product that is faulty, regardless of how small or minor the fault is.
I also don't think it's right for HTC to have released a phone with so many defects.
Sent from my HTC One X using XDA

Idavoll said:
I don't think it's fussy to expect what you buy to be in perfect condition. I bought my htc outright, that's £400, I don't think it's right to pay that much for a product that is faulty, regardless of how small or minor the fault is.
I also don't think it's right for HTC to have released a phone with so many defects.
Sent from my HTC One X using XDA
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well said...i know one thing for sure..one x is my only htc phone first and last to be..next one either nexus or iphone

Petition for HTC to address screen scratches!

Dear all,
After having experienced scratches on my phone's screen and reading countless of similar complaints by others, I have decided to petition HTC to do something about it.
The phone is supposed to have Gorilla Glass 2 which is scratch-resistant (not scratch-proof, I know) and so should resist the kind of scratches normal glass would endure from being in a pocket with keys. But it seems that HTC One X users are divided into two camps: The 'My screen is crazy durable! I can put it in the tumble dryer, take a hammer to it, etc.' camp and the 'I've got a scratch within an hour of having it. It was just in my pocket!' camp.
There is cause to believe some batches were simply defective.
Please take the time to sign this petition! Thank you.
Petition HTC One X Screen Scratches
PS - Don't bother saying:
1. It is not invincible or scratch-proof. It is only scratch-resistant.
Yes we all know this, but these scratches have occurred through normal use.
2. If you care so much, then why didn't you use a screen protector?
Because the whole point of having Gorilla Glass 2 is for users not to have to resort to using screen protectors which detracts from the beauty of the graphics.
3. You must have done something to it, MY screen is perfectly fine!
No, majority of those who have complained have either taken extreme care in using their phone, or used it in a way any other person would have. Most have also used HTC phones previously with no such problems.
Full credit for this post goes to
Mirlina

First off, thanks Sebianoti for helping me post the thread. I hope this will garner enough support and attention.
Corning have responded to me and this is what they said:
Good Day!
We are sorry to hear that you've had a problem with your device. While Corning® Gorilla® Glass is better able to survive the real-world events that most commonly cause glass to scratch, chip or break, if subject to enough damage, Gorilla Glass, like all glass, can break. We recommend you contact your device manufacture to review your warranty and their repair program.
Thank you
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I have emphasied in bold the crucial part - that it is better able to survive real-world events i.e. normal use.

I just want to say something, and it's purely for clarifications sake...
If I view my phone under a light (with the screen off) and move it about I can see hash marks over the entire phone screen - almost like the pixel arrangement of the screen. I'm assuming this is NOT what you're on about and you have actual scratches on the screen? If so, then I'm in the 'I have a perfect phone' camp but good luck...although I don't know if it'll do any good

EddyOS said:
I just want to say something, and it's purely for clarifications sake...
If I view my phone under a light (with the screen off) and move it about I can see hash marks over the entire phone screen - almost like the pixel arrangement of the screen. I'm assuming this is NOT what you're on about and you have actual scratches on the screen? If so, then I'm in the 'I have a perfect phone' camp but good luck...although I don't know if it'll do any good
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Yes, that is not what I mean. I actually have three types of scratches on my screen:
1. Light tiny scratches which can't be caught on camera and aren't bothersome;
2. Big, long scratches which can be captured and don't bother use of the screen but is obvious; and
3. One 1cm vertical scratch which distorts the colour of the screen.

Hi
Mirlina said:
Yes, that is not what I mean. I actually have three types of scratches on my screen:
1. Light tiny scratches which can't be caught on camera and aren't bothersome;
2. Big, long scratches which can be captured and don't bother use of the screen but is obvious; and
3. One 1cm vertical scratch which distorts the colour of the screen.
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Click to collapse
I think what we are seeing is scratching of the oleophobic coating which is on top of the Gorilla Glass, previous HTC phones didn't have this coating and so maybe that is why owners of previous models are saying they didn't get scratched so easily.
I'm sure someone posted they used an abrasive polish to try and remove the scratch and this then caused a bigger change in the glass appearance as they removed the coating from a larger area, so then continued to polish the whole screen to remove the coating. I'm not sure cosmetically what the final outcome was.
If I'm honest the oleophobic coating is a waste of time, it still gets covered in grease from fingers, and if it just means the screen appears to get scratched easily as the coating is softer than the glass, they should stop using it.
This problem isn't unique to the HTC One X, I found several references to similar issues, the iPhone 4S/iPad is prone to the same problem it seems. The difference is here we are incorrectly blaming HTC for inferior Gorilla Glass screens, in some cases it is suggested HTC haven't even used Gorilla Glass, when elsewhere it is recognised it isn't the glass getting scratched but the coating.
http://forums.macrumors.com/showthread.php?t=1293714
http://voices.yahoo.com/why-cant-remove-scratches-iphone-4s-screen-11037376.html
http://forums.macrumors.com/archive/index.php/.../t-1133703.html
http://forum.xda-developers.com/archive/index.php/t-1140954.html
http://apple.stackexchange.com/ques...hones-oleophobic-screen-coating-once-its-worn
http://forum.xda-developers.com/archive/index.php/t-1602032.html
Regards
Phil

I think there's a percentage of people on this forum that are nuts. First, because their expectations are totally unrealistic. Second, for thinking a small group of people with unrealistic expectations are going to be able to garner enough support to force a multi-billion dollar company to change a devices design based on their whim. HTC puts out a product designed to serve the needs of millions and made choices in its design along the way. Don't like the choices they made? Don't buy the product. If you bought a Sony TV and didn't like the layout of the remote would you go on to a forum to start a campaign to have it redesigned? Why people feel that they should have some sort of say or control over how companies like Samsung and HTC design their mobile devices baffles me. The best way to send them a message is to simply stop buying their products.

First off, Would like to agree with point 1,2 and 3.
Secondly, I have no scratches since owning this device from release day.
Thirdly, what do you hope to achieve with a vote? Nothing will change. 1% of people with scratches will vote, 0.0001% of people without scratches will vote. 72% of statistics are made up. Getting a proportional representation is HARD.
Fourthly, This thread is pointless.
Fifthly, HTC, me, and 99% of the readers of your post don't care.
Sixthly, meh.

BarryH_GEG said:
I think there's a percentage of people on this forum that are nuts. First, because their expectations are totally unrealistic. Second, for thinking a small group of people with unrealistic expectations are going to be able to garner enough support to force a multi-billion dollar company to change a devices design based on their whim. HTC puts out a product designed to serve the needs of millions and made choices in its design along the way. Don't like the choices they made? Don't buy the product. If you bought a Sony TV and didn't like the layout of the remote would you go on to a forum to start a campaign to have it redesigned? Why people feel that they should have some sort of say or control over how companies like Samsung and HTC design their mobile devices baffles me. The best way to send them a message is to simply stop buying their products.
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Click to collapse
Look mate, this is about the quality...
If you get a phone would you be happy if it started getting scratches even tho it uses the best screen that protects against that?,
i don't think so, another aspect to look at this is, many of those who purchased the One X got it on a 2 year contract, if it starts
getting scratches due to no fault of your own then imagine what it will look like in a year or so,

BarryH_GEG said:
I think there's a percentage of people on this forum that are nuts. First, because their expectations are totally unrealistic. Second, for thinking a small group of people with unrealistic expectations are going to be able to garner enough support to force a multi-billion dollar company to change a devices design based on their whim. HTC puts out a product designed to serve the needs of millions and made choices in its design along the way. Don't like the choices they made? Don't buy the product. If you bought a Sony TV and didn't like the layout of the remote would you go on to a forum to start a campaign to have it redesigned? Why people feel that they should have some sort of say or control over how companies like Samsung and HTC design their mobile devices baffles me. The best way to send them a message is to simply stop buying their products.
Click to expand...
Click to collapse
I think the guys concerned over scratches that have happened that basically shouldn't of IF it was using GG2
therefore in the UK at least if a product is sold with certain claims and those claims are proven to be untrue they are liable.
different strokes for different folks but you gotta fight for your right to party

Sebianoti said:
Look mate, this is about the quality...
If you get a phone would you be happy if it started getting scratches even tho it uses the best screen that protects against that?,
i don't think so, another aspect to look at this is, many of those who purchased the One X got it on a 2 year contract, if it starts
getting scratches due to no fault of your own then imagine what it will look like in a year or so,
Click to expand...
Click to collapse
There are reports of the same issue (microscopic scratches) with GG2 on the SGS3 forum. The difference is no one there would even think about starting a petition. In fact, most of the stuff people post on the One X forum would be run-off the SGS3 forum soon after it was posted. They have a far more serious issue. The edge-to-edge glass on the front of the SGS3 is easily cracked under stress or when it's dropped. They discuss cases and ways of preventing it from happening, not starting campaigns to get Samsung to change the design.
By all means carry on with your crusade. But think about this, if HTC were to admit there was a fault with the display it would affect 100% of phones produced. Every owner could demand a new display. At HTC's cost of $150 per phone, assuming they've sold 500K so far, that's $75MM in profit lost. Do you honestly see that happening? They'd gladly accept you and a percentage of others never buying an HTC product before absorbing that type of expense.
Back to a more constructive note, after hearing about the possibility of scratches I started investigating screen protectors. I bought this one. The full body protection version also comes with a protector for the camera lens. That to me is a more serious design issue then the performance of GG2 which is out of both Samsung and HTC's control.
http://www.bestskinsever.com/htc-one-x-skin
Its wet apply, incredibly easy to put on perfectly, covers the curves of the display, is crystal clear once on, and feels almost the same as the naked display. I’m very picky about my display and I’d highly recommend it.

BTW, who and where find out that HOX (international version) got Gorilla Glass 2? i cant find such info

My phone has been through quite a bit, dropped spend all day in my work pants and no scratches at all. Maybe I just lucky but my last phone htc desire been through same treatment and that was scratched bad.
Sent from my HTC One X using xda premium

AdamLange said:
BTW, who and where find out that HOX (international version) got Gorilla Glass 2? i cant find such info
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BarryH_GEG said:
http://img.tapatalk.com/2e074af4-c0eb-a680.jpg
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What?... the frustration... god damn it HTC get your facts together,
I emailed HTC a number of times, each reply said the same thing...
HTC One X is using Gorilla glass 1.

Yep, that's right csj85, no less. Wait, what? Some random dude on the internet? Is that what proof is these days? When I studied for my degree, nothing from the internet was allowed to be submitted as evidence or research material; yeah, not even Wikipedia!

I have an EVO LTE and I can assure you..this things scratches easily. I have a nasty mark directly in the center of my screen. Followed by minor marks along it. I take care of my stuff so this is insulting.
Sent from my EVO using xda premium

Steven 1 said:
I have an EVO LTE
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Wrong forum?

BenPope said:
Yep, that's right csj85, no less. Wait, what? Some random dude on the internet? Is that what proof is these days? When I studied for my degree, nothing from the internet was allowed to be submitted as evidence or research material; yeah, not even Wikipedia!
Click to expand...
Click to collapse
You guys amaze me. So you're actually suggesting that to prove a point about something as minor as whether a phone does or doesn't have GG2 someone photoshopped a tweet from HTC? There's an old adage, "people that can't trust, can't be trusted." Ponder that for a minute.

Mine has a small crack along one edge, I didn't drop it and no-one uses it but me. It's with HTC at the mo over the poor wifi issue but I'm hoping they'll sort the screen out too. I'm very careful with my phone, don't even take it out much but I'm thinking maybe there was a slight imperfection which I didn't notice and it propagated.
Sent from my GT-P7310 using xda app-developers app

BarryH_GEG said:
You guys amaze me. So you're actually suggesting that to prove a point about something as minor as whether a phone does or doesn't have GG2 someone photoshopped a tweet from HTC? There's an old adage, "people that can't trust, can't be trusted." Ponder that for a minute.
Click to expand...
Click to collapse
Sir i can assure you that the picture in question is in fact fake... I have the original right here!
Seriously though the screen can't scratch itself, it's glass! Look after it.
lol you guys...