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I haven't seen anything about this posted. I have the Xperia ZL C6506. On Monday (3 days ago) my Xperia ZL went into the dreaded sleep of death. Details: I was running the stock .253 ROM. I had rooted my phone and made some mods the previous week but they were problematic so I went ahead and flashed the .253 firmware upgrade via PC Companion which removed root and all of my mods. No big deal. I could deal with it like that. The phone was fine for several days. Operation was normal. On this particular day, I took a couple of snapshots of a rose bush outside my house. Then, I hopped into my car and as I went to send a text before pulling off, I noticed that my wallpaper was disoriented. It was still showing in landscape mode though I was holding the phone in portrait mode. I tried turning the phone over a few times with the hope that the wallpaper screen would self-correct. It did not. It was completely stuck in the wrong orientation. So, I decided to power off the phone to correct the display. I powered off, waited a moment and tried to power back on. It never came back on! No matter what I did. I tried the battery reset button on the back: NOTHING, No response. I tried repair/update with PC companion. NOTHING. I tried SONY Update service. NOTHING. My PC doesn't even recognize the phone. The phone shows no indicator light when plugged in. Mind you, my battery was at 85% when this first occurred, but I went ahead and plugged it in for 2 hours just in case. I tried everything again. Still no response. I called SONY Support. The rep on the phone had me do everything that I had already done. I did it as requested, just in case. The end result was the same. After spending over an hour on the phone with him he said he thought that the battery was dead somehow.(?) He suggested that I leave the phone plugged in overnight and call back in the morning. So, that's what I did. The next morning the phone was still dead. The same as before. The indicator light still would not come on. I went through all of the procedures again just in case. Battery rest button. PC Companion repair. Sony update Service. Everything was completely the same as before. I called Sony once again only to go through the same routine with a different rep with the same results. Only this time, Sony issued a RMA. So, I sent my device to Sony repair. I am supposed to have a working phone in my possession within 14 days. Has any else had this sleep of death issue with their ZL?
Haven't heard about since they supposedly fixed it.
How long did you press the reset? It has 2 modes. But I guess you or the sony guy already knew ^^
Yes. I am familiar with the how the reset works. The Sony rep was too. Believe me. I once held it down for 5 consecutive minutes. Still nothing.
Got it back
Well. I received my ZL from Sony Repair after 8 days. Its working perfectly now. The weird part is that on the Sony repair invoice it stated that Sony found nothing wrong with the device. So, It just decided to start functioning on it's way to Texas.
This has happened over the years my x10 as silly As it sounds the charge released to fast to even keep. Enought to allow battery charge I cut a old non used extra charger held wires to battery in my hand for a mere 7 sec put back into phone refreshed immediately to different Rom problem fixed. Someone else showed online doing it on another Sony figures what did I have to lose just in case it happens again ours was caused by a Rom hosted with a virus embedded that had too be removed but by then alot of us had those issues. Hope it helps. Sony's are good but quirks it seems are around the same with different devices usually from messing with them even with those. WHo have done it a hundred times
Sent from my R800i using xda app-developers app
I have had my LT28h Xperia ION for about 1 year now, but as of last week it seems to have developed a fault. I have tried the usual hard resets, wiping the phone of all data etc and restarting completely fresh, but to no avail.
Every so often (usually when the battery gets below 70%, the phone spontaneously does what looks a like a soft reset. What I mean by this is the screen cuts out, then 2 seconds later the phone restarts itself, loading through the 'SONY' screen etc until it reboots. I would have normally said that I think the phone is simply restarting itself, but it looks more like a soft reset because whenever i purposefully soft reset my phone (power/up buttons for 5 seconds) the screen cuts to black, but does so by fading the screen to black, going through a yellowy/orange colour (as if the LCD screen is bleeding)... This is what the screen does whenever it does this restart too, leading me to think it is a soft reset.
Sometimes when the phone restarts, it says the battery has 1% left, although there is well over 50% (if i turn the phone off manually and turn on again, sometimes it will say the true 50-70% battery status) and sometimes it says it has the correct battery %.
It usually does these restarts when I am doing something, like taking a photo/video or using an 'intensive app'.
I am using the latest 4.1.2 official OTA software, with a rooted phone (I have tried removing the root, but it still has the same problem so re-rooted it).
If anyone has a similar problem, or knows something I don't, I would be very grateful for your replies. I am praying it is not the battery, as ION's have stupid 'non-removable' battery's, and I don't know if I can be bothered taking apart the phone etc...
Thanks in advance
James
Did you try to flash the whole firmware again?
w3nZ said:
Did you try to flash the whole firmware again?
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I have not done that no. I will try giving that a go in Flashtool when I get back to the USA (I am in Mexico at the moment).
Thanks
James666PKR said:
I have not done that no. I will try giving that a go in Flashtool when I get back to the USA (I am in Mexico at the moment).
Thanks
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I have tried factory resetting, Flashing a new FTF with flashtool and still it keeps soft resetting. It does seem like a battery problem, so I drained it completely of all charge, then plugged it in to the wall charger over night. Now all it does when plugged in to charge is strange:
Red LED comes on as if it is charging, then 5 seconds later the LED turns off, phone starts to boot (screen comes on but does not even reach the 'SONY' bootup screen), then after 2 seconds it turns off again... then the red LED comes on again for 5 seconds, turns off, screen comes on for 2 seconds, then it turns off again... repeat...
I am going to leave it plugged in to see if it eventually reboots, but if anyone has any ideas that may help, I would be gratefull!
(P.S. I have tried hard resetting, and hard powering off by holding power and +volume key for 5 and 10 seconds respectively, but it just restarts back into this loop)
thanks
Bump... Phone has charged for 2 days straight, it stays on a solid red light, and it is completely unresponsive when unplugged.
When it is plugged in, I can try and do the hard reset, but it then just goes into the same loop as before. chargind (red LED), then not charging/booting up for 2 seconds, then restarts to charging etc...
It just doesn't seem to be able to get enough charge from the wall charger to fill the battery enough for the kernel to kick in..
A little update, after fiddling around with button combinations (this time by holding power/volume up/volume down all at once), I can get the phone to be recognised by the computer as an SEMC Flash Device by device manager. When I open up flashtool though it says:
-Device Connected with USB Debugging off
-For 2011 devices line, be sure you are not in MTP mode
This is odd because I always have USB debugging ON.
I cannot do anything with the device in Flashtool, OR Sony PC Companion, and I cannot boot into fastboot/flashmode at all, the phone is still just unresponsive to volume down when I plug into the computer, and also volume up etc...
Looks like my phone is completely bricked! Booooo
Any advice would be met with smiley emoticons!!!
It is the battery
Hi, I had exactly the same issue, the phone used to restart like a soft reset, then it came nack with only 1% of battery.
As Sony only knows to say "Repair the soft with PC Companion" which obiously is not the problem, I decided to buy a brand new battery considering that I am from Panama, and I had to buy it through ebay, the location of the item was China, so I had to way 1 month to get my battety.
I changed it, and tataaan the phone worked without any problem... I sold it a week later. But yes dude it is the battery I can tell u for sure it is 100% the battery
xgalt507x said:
Hi, I had exactly the same issue, the phone used to restart like a soft reset, then it came nack with only 1% of battery.
As Sony only knows to say "Repair the soft with PC Companion" which obiously is not the problem, I decided to buy a brand new battery considering that I am from Panama, and I had to buy it through ebay, the location of the item was China, so I had to way 1 month to get my battety.
I changed it, and tataaan the phone worked without any problem... I sold it a week later. But yes dude it is the battery I can tell u for sure it is 100% the battery
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Click to collapse
Awesome! thanks for that, much appreciated. I have already ordered a battery (again from china) about 2 weeks ago, so i hope it will arrive in a couple of weeks. Now for the tricky part of replacing it!
Thanks a bunch!
Help sony ion battery not charging but booting up
:crying::crying::crying:Welll I have a rooted sony ion running 4.1.2 and iv been tweaking my phone with pimp my rom and I had cwm recovery and then I flashed twrp recovery and I set the cpu govener to performace and a reboot and then I noticed the battery was crazy. I had it connected it to a wall charger and the phone keep discharging extremely fast!!! The battery woint go up 4 percent. and then I went to twrp recovery and did a factory reset and wipe chache and dalvik chache and reboot same problem. Then same problem. Then I flash the official 4.1.2 on my phone with flashtool same problem. Then I went to sleep and left it charging like for 10 hours. Then I turn on phone again it was worse. When I turn on my phone it would just shut down after a second. And after flashing firmware I lost recovery and root, Help!!!!!!!!!!
Fahadcraft said:
:crying::crying::crying:Welll I have a rooted sony ion running 4.1.2 and iv been tweaking my phone with pimp my rom and I had cwm recovery and then I flashed twrp recovery and I set the cpu govener to performace and a reboot and then I noticed the battery was crazy. I had it connected it to a wall charger and the phone keep discharging extremely fast!!! The battery woint go up 4 percent. and then I went to twrp recovery and did a factory reset and wipe chache and dalvik chache and reboot same problem. Then same problem. Then I flash the official 4.1.2 on my phone with flashtool same problem. Then I went to sleep and left it charging like for 10 hours. Then I turn on phone again it was worse. When I turn on my phone it would just shut down after a second. And after flashing firmware I lost recovery and root, Help!!!!!!!!!!
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Click to collapse
Well it doesn't sound like the same problem as mine, but I just changed my battery (it's quite fiddly, but if you are good with your hands, you can follow step by step guides on youtube), and then it worked perfectly! It is most likely your battery.... FYI you can get Android 4.4 kitkat now for your ion.. I have it, its great... just search the forums!
xperia ion battery
James666PKR said:
Well it doesn't sound like the same problem as mine, but I just changed my battery (it's quite fiddly, but if you are good with your hands, you can follow step by step guides on youtube), and then it worked perfectly! It is most likely your battery.... FYI you can get Android 4.4 kitkat now for your ion.. I have it, its great... just search the forums!
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Click to collapse
Thanks for that final post. I am having identical issues that you have described in other posts. The SONY website goes nowhere on the issue.
So, what's a good price to pay for a battery? And, how long did it take to get it?
lesmfunk said:
Thanks for that final post. I am having identical issues that you have described in other posts. The SONY website goes nowhere on the issue.
So, what's a good price to pay for a battery? And, how long did it take to get it?
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Pretty sure I got mine from Amazon (it was ages ago, I forget) but i know you can get them from eBay too, just use some common sense and google it .
I got mine form hong kong in about 1 week along with a set of tools.. Managed to change the battery in under 30 mins.
w/tools
James666PKR said:
Pretty sure I got mine from Amazon (it was ages ago, I forget) but i know you can get them from eBay too, just use some common sense and google it .
I got mine form hong kong in about 1 week along with a set of tools.. Managed to change the battery in under 30 mins.
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Click to collapse
Thanks for the tip on the tools. Just ordered one from China thru eBay for $25 CAD with shipping. There are cheaper ones, but no tools.
I'll reply to this thread once I fix it.
can anybody tell me the reiable link to order battery...
hi,
i have the same issue....can anybody tell me the reliable link to order a battery for my xperia ion LT28i.....
i got confused when tried to search on google...
i am fron Mumbai, India....
and also tell me if its easy to change the battery myself......from the youtube videos it looks like i have to dissamble the phone totally.....this is terrifying for me as i am not an engineer (i am a doctor)?
any video link which shows how to replace battery easily.....without dissambling that much of things....?
Not easy to change, but possible if you follow the youtube video.
I received the battery in exactly 3 weeks and took about an hour to change. I tore the audio jack from the sim card module so I was without sound until I replaced that part as well. Be careful.
There is an issue with the charging system of this phone. My new battery is starting to fail, I think. It has difficulty accepting a charge if I let it go down to 1%.
I have another year on contract so I'm thinking of buying another new battery.
This is obviously a defect.
Xperia Ion
James666PKR said:
A little update, after fiddling around with button combinations (this time by holding power/volume up/volume down all at once), I can get the phone to be recognised by the computer as an SEMC Flash Device by device manager. When I open up flashtool though it says:
-Device Connected with USB Debugging off
-For 2011 devices line, be sure you are not in MTP mode
This is odd because I always have USB debugging ON.
I cannot do anything with the device in Flashtool, OR Sony PC Companion, and I cannot boot into fastboot/flashmode at all, the phone is still just unresponsive to volume down when I plug into the computer, and also volume up etc...
Looks like my phone is completely bricked! Booooo
Any advice would be met with smiley emoticons!!!
Click to expand...
Click to collapse
I'm having that same problem now @James666PKR, Did your Sony Xperia Ion works normal when your change your battery?
My ZL is suddenly dead..not bootloop.
I try Pc companion but it can't detect my phone even when i press vol down when I plug it via usb
same story happen when i try to fix it with flashtool when i try to flash it firmware but still pc can't detect my phone
I use original cable data for samsung s5 since my sony ZL's was broken. Need help please!!!!!
what were you previously doing that caused this issue? do you have a recovery installed?
control freak said:
what were you previously doing that caused this issue? do you have a recovery installed?
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Click to collapse
nothing..just taking pictures then it's off..as the symptoms I mentioned above..
U have a dead battery I suppose.
I also had a similar experience while I was browsing Chrome. Suddenly it tuned off.
If you have it under warranty, go to the service centre and get it replaced. They replaced my phone too with a new one.
If not, then you are in trouble. Search in ZL forums about this battery issue and you will find many.
Also there are some tutorials on replacing the battery. You will find that there are links for a new battery too.
Good luck.
I have a similar situation in that I bought a used ZL. The person selling the phone said he was using it as a GPS and the battery drained. The phone died and, after charging, it would start and reboot at the Sony logo. When I brought it home, it will not even power on. I connected it to a power source, the red LED comes on, and goes off after 5 to 10 minutes. I ordered a new battery and hope that solves the problem. If not, I wasted money on a replacement battery and the phone
Got my battery in the mail today. In replace the existing battery and everything works except for the external speaker. When someone calls me, the phone only vibrates. I wonder if the ROM has anything to do with it. It's running the latest 5.1.1 for the c6506.
About a week ago, with my battery at 39% i plugged my z5 premium in to charge and it never came back on again.
I have tried all the usual tricks, pwr and vol up, removing the battery, the sim slot button, and pretty much any combination of buttons and still nothing.
It will charge just fine, but will only reach the white sony xperia screen and no further. it will flash up the white screen then go black with the notification light flahing red 3 times and then staying red. once or twice it has started to load the 'powered by android' screen and then just blackness. If i hold vol down and plug into laptop the notification light will turn blue and it shows up as 'adb android device'. Thats the extent of the life left in it.
So what would people suggest as my next step? is it still possible to recover the data thats on the phone or is it a total loss?
I had exactly the same problem over a month ago. I am pretty sure it happened because of liquid damage to my motherboard.
I managed to bring it back to life by flashing with flashtool and ticking ALL wipes and resets available.
It worked fine until it died for good weeks later (I had left it to charge overnight and there were no signs of life the next morning). After a quick visual hardware inspection (aka teardown) I concluded that the only solution was to replace the motherboard. I did just that, and every other component works fine.
TL;DR: Give it a go, flash with all wipes and resets offered by flashtool (you'll lose all data) and hope for the best. You better be looking at prospective phones in case your mobo goes kaput.
EDIT: wow I'm only 4 months too late haha. Pretty sure he has a new phone already xD
Pixelado said:
I had exactly the same problem over a month ago. I am pretty sure it happened because of liquid damage to my motherboard.
I managed to bring it back to life by flashing with flashtool and ticking ALL wipes and resets available.
It worked fine until it died for good weeks later (I had left it to charge overnight and there were no signs of life the next morning). After a quick visual hardware inspection (aka teardown) I concluded that the only solution was to replace the motherboard. I did just that, and every other component works fine.
TL;DR: Give it a go, flash with all wipes and resets offered by flashtool (you'll lose all data) and hope for the best. You better be looking at prospective phones in case your mobo goes kaput.
EDIT: wow I'm only 4 months too late haha. Pretty sure he has a new phone already xD
Click to expand...
Click to collapse
hello,
im having the same issue, but how it would be flashed and the computer didn't detect it?
what's the trick in that? thank you
Nidhal AKA the king said:
hello,
im having the same issue, but how it would be flashed and the computer didn't detect it?
what's the trick in that? thank you
Click to expand...
Click to collapse
If your computer cant detect the phone, it could be one of the following:
- Bad usb cable
- Bad usb charging port on the phone
- Dead battery
- Dead motherboard
If your computer doesn't make any sound when plugging the phone in, then missing drivers shouldn't be the problem and you should troubleshoot each of the possibilities I mentioned.
Pixelado said:
If your computer cant detect the phone, it could be one of the following:
- Bad usb cable
- Bad usb charging port on the phone
- Dead battery
- Dead motherboard
If your computer doesn't make any sound when plugging the phone in, then missing drivers shouldn't be the problem and you should troubleshoot each of the possibilities I mentioned.
Click to expand...
Click to collapse
Thanks for the tips.. I will check again and i hope it will be detected.
Sent from my Sony H8416 using XDA Labs
2-minute reset.
I thought mine was bricked after only 2 months. I came across this fix on the Sony website and it fixed mine where it could work again. I had to factory reset it. It was just locking up and freezing. Be sure to hold that button in for 2 solid minutes. I watched the clock. Longest 2 minutes of my life.
https://support.sonymobile.com/glob...em-&-performance/i-cannot-power-on-my-device/
Pixelado said:
I had exactly the same problem over a month ago. I am pretty sure it happened because of liquid damage to my motherboard.
I managed to bring it back to life by flashing with flashtool and ticking ALL wipes and resets available.
It worked fine until it died for good weeks later (I had left it to charge overnight and there were no signs of life the next morning). After a quick visual hardware inspection (aka teardown) I concluded that the only solution was to replace the motherboard. I did just that, and every other component works fine.
TL;DR: Give it a go, flash with all wipes and resets offered by flashtool (you'll lose all data) and hope for the best. You better be looking at prospective phones in case your mobo goes kaput.
EDIT: wow I'm only 4 months too late haha. Pretty sure he has a new phone already xD
Click to expand...
Click to collapse
I am just adding a list of similar threads that have been recently posted regarding this strange sudden death issue, battery not charging, weird non-software bootloop.
Sudden Death
InfiniteBootLoop
Unable to Turn On
My Phone Just died (april2019)
Not charging (user is rooted though)
I think i will also collate many of the similar threads into titles and post it as a new thread. As this forum is extremely bloated and repetitive whilst simultaneously being confusing for some users.
I guess Z5P is old now, but trust me the XZ3 is complete garbage so support for Z5P should be much cleaner and better organised now.
Any news for this?
Z5 Premium not turning on
hello everyone,
PLEASE HELP ME!
My z5 premium was working fine.. battery was charged too, and suddenly it turned off, and it didn't turn on back again. I've tried all the different ways and solutions that should turn it back on:
hard reset didn't work
2 minutes hard reset didn't work
hard reset button didn't work
plugged it in using it's OEM charger and usb cable didn't work either and LED didn't lit up
plugged it in to the computer nothing happened, wasn't detected with no sign of life
I had to take off it's battery cover (using professional tools) unplugged the battery, connected the phone to the charger while the battery is unplugged, and nothing happened reconnected the battery back, and plugged the phone again to it's wall charger, and no sign of life.
i left it there all night long since the afternoon. and when i came back in the next morning to check if the phone is charging and the LED is lit up, but again NO SIGN OF LIFE!
(BTW, the phone is in mint condition and it was never been disassembled or repaired)
Please if anyone have an idea what this could be?
if anyone has encountered the same problem and went through the same of what I've been, and was able to repair it or find a solution PLEASE LET ME KNOW!
Now, I'm thinking of 2 things: either the battery is completely dead(damaged) or it's the mainboard which I don't hope to be.
PLEASE LET ME KNOW YOUR THOUGHTS ABOUT THIS!
Now, forget about any sort of software repair, as I explained above, the phone didn't succeed in that.
So, any help or suggestion would be so much appreciated.
Thank you all for taking time in reading and participating in this topic.
Have a good day.
Hi, I have the same issue and I am unable to solve it, I changed also battery to a new one like you did, the phone was turned on suddenly it starts to overheating and turns off and I'm unable to turn it on anymore
s904s said:
Hi, I have the same issue and I am unable to solve it, I changed also battery to a new one like you did, the phone was turned on suddenly it starts to overheating and turns off and I'm unable to turn it on anymore
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Not happy reading this thread. Why so many issues with Sony Android... Anyway;;
- I recently had the same issue - or an issue in the same ball park. Phone Just died and refused to charge, but would show a red LED and try to boot when plugged in.
- Sent it to Sony, Hoping it is only a dead battery
The OP sounds like a they have a USB port issue or a board issue, also OP phone will no longer waterproof after removal of cover.
Unclear as to whether you have tried the following;
- Turn on whist holding camera button instead of Volume up/down. it is worth a try
- Try to grab an official sony charging cable- basically impossible to buy nowadays, maybe a PS4 controller cable? try it
My stock unrooted Z5p died like this in April. Have the same issue as the OP and tried all the same solutions. My Z5p had only been used indoors for months with WiFi before sudden death. Replacing the charging port did nothing. Using the OEM cable and charger with a new battery gets a 2 sec red light when connected to power and starts booting up until the swirls (gets past Sony Xperia and powered by android screens). Then the screen goes dark and shows the big battery for a couple of seconds.
I didn't realize there was a sudden death problem with Sony phones until I started trying to fix this. What's even crazier is that I had (have) the Xperia Z, Z Ultra, and the Z2. The Z2 was used in the rain constantly and even survived an ejection from a handlebar mount at 15mph onto asphalt. (All these phones were rooted and using custom ROMs/kernels.) Seems like Sony has a serious QC issue they're not taking about.