Fire won't charge; grey battery indicator icon. - Kindle Fire 2 Q&A, Help and Troubleshooting

Hello!
My wife has a Fire HD that she says won't charge. I don't use it, so I'm going to try and explain the issue as I understand it:
She said it charged fine this morning, but when she plugged it in this evening, the battery charge indicator was grey. I guess it is usually green and moves up to show it is charging. So she decided to reset it. When it booted up, it acted as though it was the first time, trying to walk her through the tutorials. She has it plugged in now, and it's still grey.
Anyone else have this issue?
Sent from my SGH-I897 using xda app-developers app

I've never encountered that problem the only thing I can think of is the battery might be failing, but no matter what the problem is you can send it to Amazon and get a new one if its still under its one year warranty.
If I helped please it the thanks button on my post thanks!

Related

Why does my phone act like it's plugged in all the time...

Just got my phone yesterday. Running Calk's 2.7 and ICS theme, set dpi to 160, looks and runs awesome. However, it always thinks it's either charging or plugged into USB. the red LED never wants to turn off. how can I remedy this problem?
Possibly try turning it off, booting to recovery, clearing cache/dalvik-cache, and then clear battery stats
Was it like this prior to rooting and custom rom?
Apk, that didn't do it.
yes, it did the same thing beforehand. Except takng out the battery solved the problem once.
Get it exchanged ASAP. This is a defect with the USB port. Has NOTHING to do with software. I was outside of my 14 day return and Sprint made me send it to Samsung to get fixed. $7 jig and two weeks later it was fixed.
With my tech background I would say check the charging port. Could be a metal shaving or *gasp* corrosion!
Sent from my SPH-D710 using XDA App
my phone sort of has the same issue...it charges fine but i cant get it to connect to my computer..my phone thinks it still charging yet i have it plugged in my computer it doesnt give me the option to switch it to usb mass storage..
Got it on Craigslist, no exchange possible.
Dioscorus said:
Got it on Craigslist, no exchange possible.
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Click to collapse
Shouldn't matter. The phone has a one year warranty from Samsung. I bought my wife an Epic on craigslist last year and had it repaired under warranty.
Sent from my SPH-D710 using XDA App
Yup. I had the same problem. I think it is related to the USB port (from reading a few SGS2 threads). I took it to the Sprint Store and they said the USB port looks good. They reset it and it still acted that way. However, 2 hours later the problem is gone. They ordered me a replacement so I'm still going to take it because who knows why the problem starts. I did have Calk's rom and also have the battering monitoring widget by 3C and I had cleared the battery stats multiple times prior to the symptoms starting. Just proving as many clues as possible...
What do you mean by reset?
Funny I see you have this problem (not really funny) because I noticed the same thing last night and just figured it was Rom related.
It sucks... can you give more details about the reset process? Soft reset?
and bump...
Dioscorus said:
and bump...
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Click to collapse
Try this http://forum.xda-developers.com/showthread.php?t=1344882 and see if it helps.
Sent from my SPH-D710 using Tapatalk
no dice
I had the same problem.
The red light was on all the time, only went out when I got a text. If I pulled the battery the phone would show like it was charging as soon as I put it back in. It would show the battery animation on the screen not plugged in.
After a battery pull the phone would also not boot using the power button, had to boot to recovery and boot from there.
Took it to sprint, they gave me a new battery. Solved the problem only until phone was plugged in to charge. Then started all over again.
Turned out to be a problem with the USB port and they ordered me a replacement.
got it fixed! looks like the pcb on the port was sitting too close to the lower edge of the phone. pushed it up gently and now it seems to be working. thanks for the direction, nivron.
my other concern is that battery life sucks ass. drains really quick (at the rate of ~6%/hr!). again, running calk 2.7 + ics theme. also, taking out the battery seems to reduce the life 20%. what's the deal...
Hmm, now the USB cable needs to be at a certain angle for the phone to charge. Is there any way a Sprint store could furnish a replacement for me?

[Q] Charging issue that defies common sense...

I searched here and google and found various charging issues but none quite like what I am seeing. The night before last, I plugged my A100 in before bed like I normally do and saw the power light turn orange. In the morning, I unplugged it without even looking at the LED because I just expected it to have charged completely. When I got to my car and turned it on, it was at 32%. I thought maybe I had something running that was eating battery or I didn't plug it in all the way overnight so it didn't charge. I plugged it into the car charger and went to work. When I got to work it was still at 32% but I didn't use it the whole time so I thought that was odd. I pretty much didn't use it the whole day since I knew it was low on power and I didn't have a charger at work. I got home and saw that it was at 28% so I plugged it in. About an hour later, I checked and it was still at 28%. Thinking that was odd, I turned it off and left it charging with it off for an hour. Turned it back on an hour later and still at 28%. I spent a little time using it while plugged in trying to kill off apps and things but it drained to 18% even though it was plugged in, the power LED showed orange, and the battery icon on screen showed charging (lighting bolt). At this point I started to worry that something was seriously wrong. I turned it *off* and left it plugged in all night after checking to make sure the LED was orange. In the morning, the LED had turned off completely (not blue or orange). I turned it on and saw that it was still at 18% even after charging all night turned off. I unplugged and replugged and the LED came on orange again.
So here is where it gets really strange.. I decide to go through RMA process since I'm still under warranty. I don't want my private data on it when sending it to them so I do a wipe. On a whim, I plug it back in after the wipe and guess what? It's charging! What the heck?!?! I had thought maybe I installed something that was causing problems but since it wasn't charging even when turned off, I figured it couldn't be an app. Can an application cause the device not to charge even in the off state? I thought maybe my battery stats had gotten corrupted so the percentage readout wasn't accurate but right after wiping the data, the battery was reading 18% just as before the wipe.
Any thoughts? Anyone ever see anything similar? My gut says to RMA it still.
Reboot the device.
It's a bug that happened to me on Honeycomb all the time with A100. (No longer happens on ICS)
Did you actually read the OP?
Sent from my Acer Iconia Tab A100 using Tapatalk
Yes, multiple reboots didn't help. No charging even when off. Started charging after wipe. Very odd.
So, after my wipe, I set out to see if I could get it to fail again. I loaded a couple of apps that I had loaded a couple of days before this happened and it stopped charging again. Unloaded each of those apps and still no charging. Did another wipe and still no charging. Conclusion is it's busted and just randomly charges on occasion. Sending it in for RMA today. Still very odd that it was reliably charging after that first wipe.
I myself am experiencing exactally the same problem. Any fix found?
Sent from my A100 using xda premium
Similar thing happened to me. The only thing is I didn't realize it wasn't charging until it was too late and the battery was at 5%. After it shut off, the only way i could get it to turn on was by holding down the power button and plugging in the charger. It didn't get to try a data wipe (didn't have enough time lol). I sent it back and they replaced the system board. Said it was not recognizing the battery properly.
I own two tabs, and one had this issue, the fix is actually quite simple. Let the tab die. No battery life at all. Then, when your sure its dead, plug it back in, and let it charge to full. I haven't had the issue on the tab since.
Sent from my Bad-Ass Acer Iconia Tab a100
Ciao. Same problem: my a100 only power on when plugged on charger.
i'm using a cooked ics with ulocked bootloader and i tried wipe, new installation, varius reboot, etc... and nothing heeelp!
thnx
flskio said:
Ciao. Same problem: my a100 only power on when plugged on charger.
i'm using a cooked ics with ulocked bootloader and i tried wipe, new installation, varius reboot, etc... and nothing heeelp!
thnx
Click to expand...
Click to collapse
Blow in the charge hole (in the tab) and try again, i had a similar problem, my charge was stuck into 3%, i tried that and worked for me : )
Enviado desde mi A500 usando XDA Premium HD app
luisxd said:
Blow in the charge hole (in the tab) and try again, i had a similar problem, my charge was stuck into 3%, i tried that and worked for me : )
Click to expand...
Click to collapse
my charge is on 3% too, but no good luck for me. seems a most serius problem
thanks.
any news guys? I bought a old ACER A100 and only power on while it plug in, so I went ahead and changed the battary, it still does not get charge.
Is the happening on complete stock? Or a custom ROM, if so, which one.
Also, reflash said ROM if applicable, and make sure the data is wiped.
I like the drain the battery idea, although its risky, these tabs can brick if it gets below 10%, current/voltage act weird when its low and blow a breaker inside and keep it from turning on.
Sent from my A100 using Tapatalk 2
What percent does it show the battery at while it's on?
Sent via Acer Iconia A100 on CM10_Build090212; godmachine v2.0 kernel, Smooth, Stable, Fast
My tab has the charging issue, but it is self inflicted. It was dropped, which cracked the lcd screen. I ordered one after a week or so and replaced it. At this point is when the charging issue cropped up. It powers on only if plugged in, and will get to 3% charge no matter how long it is plugged in. It will also only show the 3% if the charger is unplugged. It will then run for a few minutes until the battery dies. Also, the orange charge blinks about one minute after the charger is plugged in.
I found a reference on the web that if the battery charge gets too low the A100 can't charge it. I also found references that people had this problem, and Acer replaced the mb. I took a shot on the battery since it was a lot cheaper. Still the same. That doesn't the battery was not the issue since it was an ebay battery. So for now I just use it in the living room, plugged into outlet. Works good for that.
Jim
Ha! Found my own post by doing google query. Wow, didn't know this thread was still somewhat alive. So, I sent mine back as I mentioned in my last post back in February and they took a week and sent it back to me completely untouched. Basically said it was fixed but the same problem existed. I sent it in after a wipe but I did configure my wifi access point before I sent. When I got it back, my access point connected immediately and it still would not charge. I called them right back furious and demanded they provide shipping back to them because they clearly did nothing. They finally agreed and I shipped it back. After another two weeks of transit and repair time, I got my tablet back and this time it appeared to be fixed.
So, flash forward to 3 weeks ago. One morning I woke up and the tablet wouldn't power on. Black screen but the home "button" would light up when touched and power button would light up when plugged in and such. After several attempts to reset by holding down power button and using the recessed reset button, it was still not responsive. Tried up volume (and down volume) while powering pressing power button.. tried holding down reset button while pressing power button.. all with no result. Submitted rma request and was immediately granted without review. Sent it in and after about two weeks, got it back and it appeared to be working fine. Just this past weekend (about a week after I got the tablet back), I noticed that it was 3% after sitting on the charger for 2 days straight over thanksgiving. ARG!! Looks like another round of RMA here. I have not tried wiping but last time the charging issue happened, it was intermittent for about 2-3 weeks getting worse and worse before finally never charging. I am now near the end of my warranty period and I worry that if I send it back now, they will just turn it around and say it started charging after a wipe. What a piece of ... this is? This will be the 4th times in one year of ownership. I've almost spent the difference in cost between this tablet and other more expensive options in time and shipping alone.
I will try wiping it and then running it all the way down. Although I almost want it to fail hard right now so I can get it RMA'd before my warranty is up.

(Q) Problem charging and rebooting only when phone is powered off

I'm having an issue charging my phone when it's powered off. I searched all over the internet and XDA and it isn't the "sudden death" issue because it still boots and will charge when it's on. There was a thread in the T-Mobile section where members were having similar issues.
http://forum.xda-developers.com/showthread.php?t=1916399&nocache=1
I'm saying all that because I don't want to get bashed and accused of not searching because I did
Anyway, whenever I try to charge my phone with the battery off, I get the battery icon with the spinning thing and that's it. I never see the percentage, the LED doesn't light up, and I can't boot the phone unless I pull the battery and unplug the charger. It's not a deal breaker although I could probably get another phone from Sprint.........or maybe even a new battery. Just trying to see if others are having the issue and if there's a fix. Thanks.
A lot of people can't turn the phone on while it is charging. All they get is a green battery, but if you unplug it you can turn it on. I have this problem too.
There was a thread about two weeks ago about it. The title of the thread had nothing to do with it so it's understandable that you can't find it.
Edit:I found the thread.
http://forum.xda-developers.com/showthread.php?t=2061146
Thanks Chase. It's just weird because I used to not have this problem. Oh well
Sent from my SPH-L710 using xda app-developers app

[Q] Help!!!!! Screen going on and off idk what to do!!!

first of all thank you for taking the time to read through this.
Yesterday I woke up and reached over to check my LG G3. I had left it charging overnight as I usually do and while the phone was still plugged in and I tried to go through my notifications, the screen flickered and went off. I was puzzled cause the phone was fully charged and the screen has no cracks and barely any scratches. I was trying to restart it and the LED light started flashing as I heard a notification sound.... I proceeded to take out the battery hoping thatd help out and nothing.
I thought my LCD took a **** on me but I tried to restart the phone once more about an hour later and then the LG logo came on shinny as ever. Then the AT&T logo, I thought all was well but then the screen flickered again and went off. A few moments later I started to hear more notification sounds and I saw the LED light start blinking.... everything in the phone works except the screen.
I changed my sim card to an old blackberry knock off so I wouldnt be cut off from the world while I went to work and when I came home I tried to play with it once more and the phone started working normally! As I was playing with it I raised the brightness and the screen started to flicker again but did not shut off. I immediately brought down the brightness and the phone seemed to work normally I then tried to open the camera and the screen went off completely same happened when I tried to refresh an app. What could this be? the battery? currently I the screen doesnt stay on for more than 10 seconds and does not work at all when plugged in to charge
Also in the last couple of weeks I was experiencing overheating but I assumed it was because of the rise in temperatures and the fact I spend most of my day outside and Im constantly using my phone. I am also guilty of using my phone while charging.
Any input you may have is going to be helpful. I need to figure this out as I use my phone to work more efficiently.
Thank you in advance!
I am having the same issue. I'm going to contact LG about this on Monday.
dKJon said:
I am having the same issue. I'm going to contact LG about this on Monday.
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Click to collapse
got answer ?
Yeah, they changed the entire display and said that the error could come from a defect battery. So i bought a new one and hoped for the best.
I still had the error today. I will try installing another rom so I can be sure it isn't the software.
Or else LG will be getting it again.
Sent from my LG-D855 using XDA Free mobile app
Well, they got it again... Twice. They changed the LCD panel and the mainboard. It seems that the latter fixed it. I got it back on Saturday and haven't had any problems since then.
Fingers crossed
Sent from my LG-D855 using XDA Free mobile app
I forgot about this post but I used my warranty last year and got a new phone or refurbished. They didn't tell me. Here I am a year later with the new phone and the same problem came back. The only thing that seems to work is baking the main board at 350 for 10 minutes and letting it cool down in the oven for 30 yet the problem comes back. After a week or so. I'm convinced the overheating of the phone is he culprit
Sent from my LG-D850 using Tapatalk

A really strange Battery/Display problem

Hey guys, my G3 worked over 2,5 years flawlessly. The last weeks, I recognized a strange behaviour of the battery. The device reboots randomly and after that it has around 15% of battery left. I thought, well, the battery is not the best anymore but works though. However, today it did that again and now my screen won't turn on. I tried all buttons combinations, charged via powerbank, laptop, original wall plug with or without battery inserted... nothing helps. Sometimes the screen goes on for a short time flickering and fading back to black. It definitely works somehow because i can access WhatsApp web and see the notification LED working. I simply don't understand if I have a really bad battery that influences the display (is it worth investing 20$ in a new one for testing?) or if both, battery and display, are dead and i should go for a new device
Greetz, deermichel
EDIT: Maybe a useful additional info: If i connect the phone with no battery inserted to power, the display backlight works. If i do the same with the battery, nothing happens at all.
DeerMichel said:
Hey guys, my G3 worked over 2,5 years flawlessly. The last weeks, I recognized a strange behaviour of the battery. The device reboots randomly and after that it has around 15% of battery left. I thought, well, the battery is not the best anymore but works though. However, today it did that again and now my screen won't turn on. I tried all buttons combinations, charged via powerbank, laptop, original wall plug with or without battery inserted... nothing helps. Sometimes the screen goes on for a short time flickering and fading back to black. It definitely works somehow because i can access WhatsApp web and see the notification LED working. I simply don't understand if I have a really bad battery that influences the display (is it worth investing 20$ in a new one for testing?) or if both, battery and display, are dead and i should go for a new device
Greetz, deermichel
EDIT: Maybe a useful additional info: If i connect the phone with no battery inserted to power, the display backlight works. If i do the same with the battery, nothing happens at all.
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Click to collapse
Ur battery is dead, this happened to me also.
Sent from my LG-D852 using Tapatalk
Ok, i ordered a replacement battery. Let's see if that helps... I just can't imagine why the display is affected even with the power plug connected. Hopefully, the motherboard is fine.
DeerMichel said:
Ok, i ordered a replacement battery. Let's see if that helps... I just can't imagine why the display is affected even with the power plug connected. Hopefully, the motherboard is fine.
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Click to collapse
If the new battery doesn't help then your motherboard is dead ..
I had the same issues and I've got new motherboard.....
Sent from my LG-D855 using XDA Free mobile app
Ok, the new battery didnt help... So i guess its a problem of display/motherboard. I found out that it works perfectly in the fridge. Is the GPU overheating?
And why on earth do battery problems result in that?? I started an app aaaand its gone
i would just get a new phone.
DeerMichel said:
And why on earth do battery problems result in that?? I started an app aaaand its gone
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Click to collapse
Had the same problem ,about 3 weeks ago...
I've send the phone for reparation...
Now i have a new motherboard and a fresh installed v30n mm...
Sent from my LG-D855 using XDA Free mobile app
Yeah, i just read a huge thread with all the stuff... Paper trick (which got it back working for now), baking, etc. But since nothing really helps, I might get the new OnePlus which will be released in some days. A sad end cause I loved my G3...
DeerMichel said:
Yeah, i just read a huge thread with all the stuff... Paper trick (which got it back working for now), baking, etc. But since nothing really helps, I might get the new OnePlus which will be released in some days. A sad end cause I loved my G3...
Click to expand...
Click to collapse
Btw..oneplus3T is a great choice...
I'm between oneplus or mate9.....
Sent from my LG-D855 using XDA Free mobile app

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