Sensor failure (all sensors) - Galaxy Note II Q&A, Help & Troubleshooting

Strange issue on my week old Note 2. All of the sensors stopped responding and when entering test mode (*#0*#), SensorHub test brings phone to locked/screen off state. When I wake up the phone it displays sensorhub failure. Did anybody else have something like this? Phone was not rooted and had standard ROM.
It's at warranty service now, will update with result.

Water damage
Guys from the Hungarian Samsung service apparently informed that it might be because of water damage and not covered by warranty, however phone was not exposed extremely to water, just few talks/sms in the rain/with sweaty face. I will still try to negotiate, but if it is the case that phone is so fragile that few rain/sweat drops can destroy the sensors, I would certainly not recommend it to anybody and would not buy it for myself. I'll keep you updated about any updates.

Related

[Q] need help with microp issue!!!!

alright so i was driving, someone cut me off, my tilt2 fell off the center console into a cup of soda.
when i pulled it out i had the screen with the red, blue, green, yellow or whatever.
so i updated my driver on my computer cause im using vista, then i did a hard spl flash to put it back to the stock version. i left it plugged into my computer with it on the att world phone screen and it stays on that for about 10 minutes and then finally starts up, everything comes up fine including my previously loaded background but i get the apparently popular microp wrong version 0 message saying it needs to be updated. btw once it loads everything has extreme lag. i keep seeing that its a hardware problem but some people seem to fix it doing another hard spl flash (which ive tried and didnt work). now if it is a hardware issue, usually its from people dropping their phone on the ground hard or whatever, but would it be that from falling 8" into a drink (also heard htc makes their stuff waterproof???)
bottom line is the phone is still under warranty, but under my friends name who i bought it off of, do you think ill still be able to get it repaired under warranty or am i just screwed and have to buy another phone? or does someone have a solution to this problem?
Waterproof? Not even close! Whoever told you that is dead wrong. I think Motorola has a new phone that is very moisture resistant, that you can submerge it. But that phone is very unique in that regard. Cell phones are not typically waterproof, or even water resistant in any way. Dropping the phone in soda is absolutely the cause of your issue, and its a hardware problem.
Warranty will do you no good, unless your friend paid extra for the type of insurance that covers damage that you caused. There are moisture sensing stickers inside the phone (change color when they come into contact with moisture). Warranty service will know from these that you have water damage (in addition to soda being inside the phone!). They will charge you for the repair or a new phone.
Your best bet is to turn off the phone, take the battery out, and dry the phone out as much as possible. Some people put their moisture exposed phones in a plastic bag with rice, which is supposed to help dry it. Or put in a warm place (some say on top of the refrigerator). Dry it out for a few days, then try to power up again. Since you dropped it in soda, it may be a goner, since there is other gunk inside your phone now besides just water.
MicropERROR Microp version mismatch 0 Please update last microp firmware
Someone solved this problem to HTC Touch Pro 2 T-Mobile RHOD210?
it appears without get water.
vsouza said:
Someone solved this problem to HTC Touch Pro 2 T-Mobile RHOD210?
it appears without get water.
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Click to collapse
You create a new thread, and bump an ancient one?!?

Blank display

Hi,
When I tried to unlock my phone this morning the screen didn't turn on so i figured the battery died on me. I connected it to the charger but it didn't do anything. A few seconds later i suddenly got a notification sound and the LED started blinking but still the screen wouldn't come on. I tried tapping some random places in the screen and I noticed it responded to my touch, by now I started getting scared the screen might have died on me.
I pulled the battery and tried to reboot the phone, same problem, screen responds but doesn't display anything, not even the google logo.
Then I tried getting in the bootloader, same thing here, got into bootloader but screen didn't display anything. I figured it might be a problem with the bootloader or whatever so I flashed the factory image from Google but the problem persisted.
The phone was working perfectly yesterday and it hasn't dropped on the floor or got wet, it just sat on the table all night long.
So is there anything else I can do? Has my screen just died randomly on me?
In case the screen needs to be replaced, will Samsung do this for free? I'm not sure if it matters but I'm in Europe.
Anyone? I'm quite desperate here.
scipicore said:
Anyone? I'm quite desperate here.
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Click to collapse
anyone get any idea with this problem i'm having the exact same problem
phone was fine untill yesterday evening (i've had the phone just over a year), i got a message ( i heard the notification sound ) went to unlock the phone and nothing, so i tried pulling the battery, restart the phone and still nothing
led works on the phone, it boots play sounds recieves message etc and the touch and feed back works so you can push random buttons but the screen is completely blank
no cracks, no water damage
Twisted701 said:
anyone get any idea with this problem i'm having the exact same problem
phone was fine untill yesterday evening (i've had the phone just over a year), i got a message ( i heard the notification sound ) went to unlock the phone and nothing, so i tried pulling the battery, restart the phone and still nothing
led works on the phone, it boots play sounds recieves message etc and the touch and feed back works so you can push random buttons but the screen is completely blank
no cracks, no water damage
Click to expand...
Click to collapse
I sent my phone in and it turned out I had water damage, even though I'm sure it never ever came in to contact with water or even moisture. Had to buy a new one, no refund or anything. Even had to pay €200 to get my broken phone back.
I hope you have more luck than I did.
You got ripped hard, water damage is an excuse the telcos use to get out of replacing your device, its a widespread practise, sounds like your phone had a hardware fault and should have been repaired or replaced.
If it happens again insist on proof and explain you know your rights and will pursue a formal investigation with whatever is the relevant consumer authority in your region.
Dont take no for an answer and be prepared to politely but firmly argue for your rights and also escalate the complaint if not satisfied with the sellers response.
It is not unusual for mass produced devices to have hardware faults, but water damage is a total copout by the seller.
For example it is estimated that between 0.5% and 2.5% of sgs3 i9300 devices have faulty batteries which leak and damage internal hardware, and typically the seller will blame the buyer for water damage (more $ for them) rather than replace the device (no $ for them).
sent via xda app from starkissed maguro gnex paranoid beta9

Blank screen after phone got damp

Hey all,
Had an account here before but forgot my password and no longer have the email . Anyway, my phone got damp while out on a cycle ride last night. At first the screen was working and then it started to appear slightly green and had horizontal lines across it. Now the screen is completely blank. I left it in a bag of rice all night but no luck.
Just taken the back off again and had a look. In the very top left of the phone 2 of the pieces of solder on the back of the screen seem to have just fallen away after being wet. Is there any hope of repairing this, or do I need a new screen piece? If so where would I get one?
Also, it is still under warranty with my contract provider, I don't suppose they would repair it without figuring out it got wet?
Cheers
It's unlikely you'll be able to repair it under warranty as there are indicator stickers that change colour when they get wet, and technicians check them upon admission into warranty. To be honest, if you've left it in rice and it still hasn't fixed itself, you're SOL. It's hard to tell where the damage occurred and it may be the screen or the actual logic board. You COULD give repair a try (DIY or non-warranty repair) though it may be pointless as it might not be your screen that's actually broken and/or other parts may be broken as well.
Unlawful said:
It's unlikely you'll be able to repair it under warranty as there are indicator stickers that change colour when they get wet, and technicians check them upon admission into warranty. To be honest, if you've left it in rice and it still hasn't fixed itself, you're SOL. It's hard to tell where the damage occurred and it may be the screen or the actual logic board. You COULD give repair a try (DIY or non-warranty repair) though it may be pointless as it might not be your screen that's actually broken and/or other parts may be broken as well.
Click to expand...
Click to collapse
Does the fact that it still essentially works (sound, touchscreen, vibrate, I can still blindly click on apps etc.) spell hope that it's only the screen that works? Might give it to someone who has some electrical skills to see if they can repair it... If that fails I don't wanna drop £130 on a new screen only to find that something else is broken!
EDIT: Also, when connected via USB the whole filesystem is intact.

Shaking sound inside

Hello.
I've bought my 10 in August and it fell into water which caused SIM card to malfunctionction and addition to that I heard something inside the phone itself (holding it firmly and shaking it, sounded like something it's not fixed inside).
I had thought it was caused by water and high temperature while drying it.
Anyhow I used warranty and today, after a 40 days got a brand new one (thank God I know, seems like they didn't detect water) but I still hear something moving inside.
Anyone else?
Overall phone is beast and didn't have problems with neither of them, excluding SIM detection
Something moves inside mine too, but also on my S7 edge. Do these phones have pedometers or something?
Most likely OIS from the camera. Completely normal for phones with OIS
Yes, the sound comes from the OIS components to compensating the movements through the axes.
So that's it... I suspected it's nothing harmful, anyway doesn't hurt to ask
Hi,
The same thing has happened to me but now phone keeps on booting into download mode and shuts down and I cannot control it. Its been looping since last night when I dropped it and stops when the battery runs out. Also I have condensation on my back camera which was removed when I left it in a bag of dry rice throughout the day but it has come back maybe due to the phone heating up while I've been fiddling with it.
Also when you replaced the phone you did not tell that it got any water damage is that correct?
Is this a software issue or a hardware issue? Do you think i am able to get a replacement if I hand it in to the provider?

Floor Count and Altimeter & Barometer Problem

Guys Hi,
After the last update, my watch suddenly stopped counting floors and Altimeter, Barometer is not working. Resetting and rebooting does not help. I have checked permissions also. Any ideas?
Hi! I had the same problem.. I had the floor objective to 150 floors, I changed it back to 10 and it started counting again
Even I'm facing the same issue since the update.. Restarted & even did a hard reset.. still the same
Hi guys I'm just refreshing this thread..
I'm currently having issues with floor count being widely inaccurate and counting way too many floors. I've noticed this behaviour for a few weeks now. To give an example, a few days ago it clocked up to 252 floors and is still clocking phantom floors even when walking on flat ground.
I've calibrated the alti-barometer app and the barometer reading is fine but the altimeter is completely off. It's reading NEGATIVE values (between -60 and -15m) and I live in a high-rise apartment. I've checked the altitude for my location using other webapps and Android apps and they are reading between 5m and 10m for my location.
Same problems. Altimeter, barometer not working. No sleep tracking, no floors, battery from 5 days to 1... Warranty issue. Samsung changed the matherboard and now working again...
lgxmedia said:
Same problems. Altimeter, barometer not working. No sleep tracking, no floors, battery from 5 days to 1... Warranty issue. Samsung changed the matherboard and now working again...
Click to expand...
Click to collapse
I also had to get my motherboard replaced. So many hardware problems with this watch. I can't believe Samsung are being so oblivious to them and not acknowledging them.
Changed two sensors and one mother board on first watch. Third time when it fails received a new watch. Again changed sensor two times, waiting for third failure and I will ask for money return and buy newest Garmin. Galaxy watch is not serious product.
minervino96 said:
Hi! I had the same problem.. I had the floor objective to 150 floors, I changed it back to 10 and it started counting again
Click to expand...
Click to collapse
Same problem here, floor count stopped working and no measurement from the barometer sensor spontaneously, with the floor objective unchanged at 10.
I changed it to 5, just to see if "changing it" would make the difference.
It did, if you reboot the watch after changing the floor objective. :victory:
Many thanks for the tip. I was about to send it back for repair.
Update: since above post (december 6) the barometer sensor stopped working overnight every night I was wearing the GW while sleeping (in "good night mode"), but I was able to revive it with above tip, giving me the opportunity to test different settings to see if I can wear the watch without the barometer sensor stopping. These are my observations:
- After revival of the sensor I can see in the barometer widget when the sensor stopped working.
- I haven't seen the barometer sensor having problems during the day if it works fine in the morning (after a revival).
- A manually started training stops the barometer sensor, an automatically detected training doesn't, although today the sensor stopped 30mins áfter a detected bike trip.
- If I keep the watch on the charger overnight, the barometer keeps working.
- Sleep tracking is intermittent for some reason. It will stop and then continue after an hour or so. The sensor stops when also sleep tracking stops, but doesn't come back "on" when sleep tracking does.
- A reboot before putting the watch in Good Night Mode didn't help to prevent the sensor/sleep tracking problem.
- Disabling detection of REM sleep does not prevent the sensor/sleep tracking problem
- The sensor revives after changing the floor objective and reboot, but watch and phone need to be fully synchronized (sleep tracking/training data) for revival to work.
All in all, I haven't found a setting to prevent this problem. It is clearly a software bug, not a hardware failure. I hope that the new update (R800XXU1DSL1) will solve the problem.
congusto said:
Same problem here, floor count stopped working and no measurement from the barometer sensor spontaneously, with the floor objective unchanged at 10.
I changed it to 5, just to see if "changing it" would make the difference.
It did, if you reboot the watch after changing the floor objective. :victory:
Many thanks for the tip. I was about to send it back for repair.
Update: since above post (december 6) the barometer sensor stopped working overnight every night I was wearing the GW while sleeping (in "good night mode"), but I was able to revive it with above tip, giving me the opportunity to test different settings to see if I can wear the watch without the barometer sensor stopping. These are my observations:
- After revival of the sensor I can see in the barometer widget when the sensor stopped working.
- I haven't seen the barometer sensor having problems during the day if it works fine in the morning (after a revival).
- A manually started training stops the barometer sensor, an automatically detected training doesn't, although today the sensor stopped 30mins áfter a detected bike trip.
- If I keep the watch on the charger overnight, the barometer keeps working.
- Sleep tracking is intermittent for some reason. It will stop and then continue after an hour or so. The sensor stops when also sleep tracking stops, but doesn't come back "on" when sleep tracking does.
- A reboot before putting the watch in Good Night Mode didn't help to prevent the sensor/sleep tracking problem.
- Disabling detection of REM sleep does not prevent the sensor/sleep tracking problem
- The sensor revives after changing the floor objective and reboot, but watch and phone need to be fully synchronized (sleep tracking/training data) for revival to work.
All in all, I haven't found a setting to prevent this problem. It is clearly a software bug, not a hardware failure. I hope that the new update (R800XXU1DSL1) will solve the problem.
Click to expand...
Click to collapse
Sorry but I received that update and my barometer stop working! With no reason! I try to change the objective but no results. Reset and reboot didn't work either.
Only as Info... longer Story:
https://forum.xda-developers.com/smartwatch/gear-s3/samsung-gear-s3-sensors-t3889064
Short... Please check this Code:
Code:
*#0*#
If "scared"... see attached Video.... in theory nothing will explode.
Maybe...
Best Regards
Charging the floor objective stopped working for me as well, so I am getting stuck on this. As soon as I am back home I intend to go back to an older firmware (e.g. BSA4) to see what that does.
This might work to fix floor count and barometric pressure.
I found info on the Samsung site about cleaning the sensor with warm water. I tried it in conjunction with something else and it is early days but seems to have worked. I cleaned the atmospheric barometric sensor (the small hole) on the back of the watch by VERY GENTLY using a wood toothpick with sharp tip blunted to loosen gunk, presumably soap, dust etc and then flushing the particles away with warm water. Don't STAB at it, just very gently rub the blunted tip around it using no downward pressure whatsoever. I had 12 floors today, despite doing none, but in the past few hours no more phantom floors have registered and my altimeter reading of 35 metres has stayed steady. Before, it was ranging from -8 to +70m! I hope this may help some people and again I emphasise be very gentle. It may even just need flushing with warm water, but for me there was a solid mass of soap in there. Let's know if it helped anyone. I will report again in a couple of days to see if I was being over optimistic.
@Maccyb122. Just to understand your situation better, was your watch showing unstable air pressure values or no values at all?
TIA
Thanks for the question. It was showing unstable air pressure.
congusto said:
@Maccyb122. Just to understand your situation better, was your watch showing unstable air pressure values or no values at all?
TIA
Click to expand...
Click to collapse
Maccyb122 said:
I found info on the Samsung site about cleaning the sensor with warm water. I tried it in conjunction with something else and it is early days but seems to have worked. I cleaned the atmospheric barometric sensor (the small hole) on the back of the watch by VERY GENTLY using a wood toothpick with sharp tip blunted to loosen gunk, presumably soap, dust etc and then flushing the particles away with warm water. Don't STAB at it, just very gently rub the blunted tip around it using no downward pressure whatsoever. I had 12 floors today, despite doing none, but in the past few hours no more phantom floors have registered and my altimeter reading of 35 metres has stayed steady. Before, it was ranging from -8 to +70m! I hope this may help some people and again I emphasise be very gentle. It may even just need flushing with warm water, but for me there was a solid mass of soap in there. Let's know if it helped anyone. I will report again in a couple of days to see if I was being over optimistic.[/QUOTE @Maccyb122 after the cleaning other day, the sensor continue still OK?
Thanks
Enviado desde mi Pixel 3a mediante Tapatalk
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Unfortunately my friend, I have to say no, it didn't fix it. After a day it started acting erratically again. I called Samsung support and they have suggested that the sensor may indeed be faulty. Luckily there is an official Samsung repair centre close to where I live ans and I will be taking it to them early next week for repair or exchange. Ironically a friend of mine did have success by cleaning the sensor, but it didn't work for me.
Maccyb122 said:
Unfortunately my friend, I have to say no, it didn't fix it. After a day it started acting erratically again. I called Samsung support and they have suggested that the sensor may indeed be faulty. Luckily there is an official Samsung repair centre close to where I live ans and I will be taking it to them early next week for repair or exchange. Ironically a friend of mine did have success by cleaning the sensor, but it didn't work for me.
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Click to collapse
What a pity, have you try to cleaning again?
Enviado desde mi Pixel 3a mediante Tapatalk
I did check it. Used a magnifying glass to look at the sensor grill. It's sparkling clean. Can't do any more. When I get a chance to take it in to the service centre, I'll report back on what happened. The watch is performing perfectly well in all other aspects of health, just the floor count is a problem. My hobby is mountaineering so the Altı-Barometer accuracy is important. Never had a problem with the S3 Frontier. I'm a little bit disappointed. I'm sure they'll fix it.
Another update
Change to status. This morning my Altı-Barometer was registering no data whatsoever and reinstall of app and reboot made no difference. It's also completely stopped registering floors. Steps and other sensors are ok. I will be at the Samsung Service centre in about 15 minutes to have them take a look. My guess is that after all the erratic behaviour the sensor has died, given up the ghost, kicked the bucket! Lol
Maccyb122 said:
Change to status. This morning my Altı-Barometer was registering no data whatsoever and reinstall of app and reboot made no difference. It's also completely stopped registering floors. Steps and other sensors are ok. I will be at the Samsung Service centre in about 15 minutes to have them take a look. My guess is that after all the erratic behaviour the sensor has died, given up the ghost, kicked the bucket! Lol
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Click to collapse
Any news? Have you check the status of sensor in test mode?
Enviado desde mi Pixel 3a mediante Tapatalk

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