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I read in a German board from a reseller that Samsung is recalling the whole first bunch of phones delivered to resellers because there is a major hardware problem.
Telling from what he wrote, the Nexus is overheating the mainboard in the phone causing malfunctions on the display and even heavily damaging the screen.
I cannot proof this, but the phone is not really available in any German store, and some people received a mail from Cyberport.de that they will not be able to deliver the phones before Christmas. As good as none German MediaMarkt, who made a big marketing campaign for the phone are able to sell a phone, they all blame Samsung for not being able to deliver the already preordered phones...
Sent from my GT-N7000
Wow thats pretty bad. I think the laws there are very strong about defects and false advertising. I remember the Galaxy i7500 was mis-advertised by saying it had some bluetooth and wifi option it didn't. O2 offered a full no question refund to customers even after owning the device for over a year!
They're probably very scared the same might happen again. Whereas in other territories it could probably be handled as warranty repairs except for those few people who really know their rights.
Where have you read this, Hannes?
Bierfreund said:
Where have you read this, Hannes?
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http://www.pocketpc.ch/galaxy-nexus/144984-galaxy-nexus-vorbestellen-verfuegbarkeit-preis-28.html / Posts by reseller85
As I said, I cannot proof it.
If we are talking about the same forum. Then it's a Swiss forum and the reseller is just talking about the Swiss market.
Unfortunately we don't have any specific informations.
The only thing which we can tell for sure is that the device still isn't available in our country. And they probably delayed the release again. It was supposed to come tomorrow but some shops changed their date.
Maybe I can give you more specific information tomorrow.
Edit: It is indeed the same forum.
I bought a Nexus at Saturn in Germany 5 days ago...so far not having any trouble. It get's pretty warm while charging but I guess that's rather normal
This is troubling. I thought maybe it would explain my crashes but i've had crashes with screen corruption (probably not exactly what they are talking about) even when the phone seems cool.
[hfm] said:
This is troubling. I thought maybe it would explain my crashes but i've had crashes with screen corruption (probably not exactly what they are talking about) even when the phone seems cool.
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The reseller is talking about screen problems after the phone's overheating.
But as said before at the moment it's just one single guy telling something which we can't really prove. In addition we don't have an idea what "overheating" means. Does it have to become really hot. Or is it already enough if you play some good looking games.
Woots .. This is dishearthening ... As I am going to buy in Germany ...
Any more coverage in the German newspaper or blogs?
Nothing in the news or in the highly frequented German Android related forums.
As the mentioned topic is from a Swiss forum and not prooved at all I don't give a ****.
Got my handset from Saturn Germany and besides that Samsung messed up the firmware of the first charge - there's a fix for it since yesterday - I have no problems at all. I don't even have a degree of increasing temperature whatever I do.
Dont believe the FUD.
if so, i believe Samsung would know the range of serial numbers for the devices, or?
Guys, I live in Switzerland and I can confirm that many shops here didn't get the Nexus though they were "expecting it this week". Two of them confirmed that it was due to a Samsung recall and those of them who gave me an estimation date (others wanted to stay careful and told me "we don't know") said the 15th of december.
Mediamarkt Switzerland, however, told me january... I hope they're wrong.
But I would still say that this is done not because of an hardcore A-Team hardware bug but more possible because of the firmware update Samsung messed up.
DanVanDamn said:
But I would still say that this is done not because of an hardcore A-Team hardware bug but more possible because of the firmware update Samsung messed up.
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You're probably right. My point was just that rumors about Switzerland recall are true. I don't know if this is affecting other countries, or if it's a hardware/software problem.
Thins is, until last week all info I could get was "soon, but we don't know when" and now it's "we were supposed to get it but it was delayed". So for all the people complaigning about the VZW lack of info, just know that it's the same everywhere ; Samsung is probably to blame for this mess.
I heard a rumor that the reason the Swiss version of the G-NEX was melting the screen was that on the Swiss version the glass was replaced by a thin layer of cheese! Could this be true?
Maybe it was troll skin instead...
@thegrau: No worries, I got your point.
All I wanted was to say what you just have brought to the point: Samsung screwed it and is now in a hustle to fix it. Thanks god, I decided to flash the Google build by myself.
Hi, I had to create this topic outta utter frustration and annoyance. Well my device was having a charging problem (it was taking long time to charge) and I submitted it to the nearest service center here (Divine Electro Solution, Calcutta, India) on 14th this month. Next day they called me and said the charger is the culprit (but they wasn't sure about that!) and they'll replace it. So I went to take my phone on last Saturday and they handed me the device with the new charging adapter (they didn't change the cable). As soon as I looked at the phone I was . The main screen had at least 6 or 7 very prominent scratches, kind of things which could be only done by keys, or razors, that if you scratch them pretty badly on the screen. I said what have you guys done to the screen? They said, they don't know! They sent the phone to head office and they might have done that. They were pretty sure that I would take the phone, but I wasn't gonna, why would I accept a scratched device while I gave them an almost brand new and shiny one? Anyway, they said I will get it back on Monday, with the front LCD replaced (or the glass maybe), so today I called them and they said there is no spare parts available and they don't know how long would it take. This annoyed me. Well it's not that I've given them a scratched one and they could take all the time on earth, it's their damn responsibility. Anyway, I asked how long could it take and said to do it asap, but they said, they can't tell me any time frame and I could take my device back as it is now and come back when the LCD/glass is available to replace it. Well I am not doing that, because I know as soon as they give me the device they will not hold any sort of interest for any further process. So I didn't take it.
I emailed this incident to the complaint section of Samsung, sent the same copy to Executive board too, and got a reply also, saying,
This is to acknowledge the receipt of your concern and also to inform that the same has been highlighted to the Executive Escalation Team( CEO's Desk).
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Well I don't know if they will do anything or not, I sent the mail on Saturday and till today they didn't contact my local SC or HO that's for sure. There isn't a helpline number in their website where I could reach them and tell my issue.
Anyway, what you guys think I should do? Should I just wait more or do something? It's been a week now they are holding the device, and don't know for how long more they have intended to!
Thanks in advance.
PS: Forgot to say how stupid these SC guys are, they told me on Sat after giving me the new charger that this phone should take 5 hours if not more to charge completely, as it has a bigger battery. I, just to make sure they were complete stupids and brainless asked, how big is the battery? They said, it has 2500 mAh battery and a 2A charger should charge it in 5 hours :laugh:
I never had a pathetic experience like this with any brand previously, be it Nokia, hTC or Apple.
Thats cos samsung are noobs stick t0 google.or.htc in my opinion although the note 2 is best on market
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jujuburi said:
Hi, I had to create this topic outta utter frustration and annoyance. Well my device was having a charging problem (it was taking long time to charge) and I submitted it to the nearest service center here (Divine Electro Solution, Calcutta, India) on 14th this month. Next day they called me and said the charger is the culprit (but they wasn't sure about that!) and they'll replace it. So I went to take my phone on last Saturday and they handed me the device with the new charging adapter (they didn't change the cable). As soon as I looked at the phone I was . The main screen had at least 6 or 7 very prominent scratches, kind of things which could be only done by keys, or razors, that if you scratch them pretty badly on the screen. I said what have you guys done to the screen? They said, they don't know! They sent the phone to head office and they might have done that. They were pretty sure that I would take the phone, but I wasn't gonna, why would I accept a scratched device while I gave them an almost brand new and shiny one? Anyway, they said I will get it back on Monday, with the front LCD replaced (or the glass maybe), so today I called them and they said there is no spare parts available and they don't know how long would it take. This annoyed me. Well it's not that I've given them a scratched one and they could take all the time on earth, it's their damn responsibility. Anyway, I asked how long could it take and said to do it asap, but they said, they can't tell me any time frame and I could take my device back as it is now and come back when the LCD/glass is available to replace it. Well I am not doing that, because I know as soon as they give me the device they will not hold any sort of interest for any further process. So I didn't take it.
I emailed this incident to the complaint section of Samsung, sent the same copy to Executive board too, and got a reply also, saying,
Well I don't know if they will do anything or not, I sent the mail on Saturday and till today they didn't contact my local SC or HO that's for sure. There isn't a helpline number in their website where I could reach them and tell my issue.
Anyway, what you guys think I should do? Should I just wait more or do something? It's been a week now they are holding the device, and don't know for how long more they have intended to!
Thanks in advance.
PS: Forgot to say how stupid these SC guys are, they told me on Sat after giving me the new charger that this phone should take 5 hours if not more to charge completely, as it has a bigger battery. I, just to make sure they were complete stupids and brainless asked, how big is the battery? They said, it has 2500 mAh battery and a 2A charger should charge it in 5 hours :laugh:
I never had a pathetic experience like this with any brand previously, be it Nokia, hTC or Apple.
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I can understand your frustration. There will be an officer for every city to check whether the service centre guys or behaving properly or not. Better get hold of that guy. Anyway you have contacted the executive section right, tell them you will accept the phone only if they provide brand new or replace the screen including glass. Otherwise you can sue them in consumer court and claim more damages more than 1 lakh. Better wait for the new piece.
chwads2k8 said:
Thats cos samsung are noobs stick t0 google.or.htc in my opinion although the note 2 is best on market
Sent from my GT-N7100 using Tapatalk 2
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Well Android is NOT my cup of tea, and I dislike those Nexus phones very much, I just can't stand the Stock Android feel. That's why I purchased the Note 2, but if I had known the after sales service is this terrible, then I would never buy it.
chaitanya87 said:
I can understand your frustration. There will be an officer for every city to check whether the service centre guys or behaving properly or not. Better get hold of that guy. Anyway you have contacted the executive section right, tell them you will accept the phone only if they provide brand new or replace the screen including glass. Otherwise you can sue them in consumer court and claim more damages more than 1 lakh. Better wait for the new piece.
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Well I am talking with 'that' guy from day 1 and what amuses me that a section manager knows nothing about Note 2! He keeps saying it's a new device, no one knows much about it! I mean in what earth a more than 7-8 weeks old device is 'new' device. His and his total groups lack of knowledge amaze me.
Update: At 10 am today I got a call from Samsung HO and they made a conference call and connected me with that guy with whom I was talking from very first. Same crap he said again, unknown period of time due to lack of parts availability. Nonsense.
So this is their solution, I think they just found a new feature in phones, and that is conference calling.
I am so ashamed. Ashamed on myself, that I purchased this phone.
jujuburi said:
Well Android is NOT my cup of tea, and I dislike those Nexus phones very much, I just can't stand the Stock Android feel. That's why I purchased the Note 2, but if I had known the after sales service is this terrible, then I would never buy it.
Well I am talking with 'that' guy from day 1 and what amuses me that a section manager knows nothing about Note 2! He keeps saying it's a new device, no one knows much about it! I mean in what earth a more than 7-8 weeks old device is 'new' device. His and his total groups lack of knowledge amaze me.
Update: At 10 am today I got a call from Samsung HO and they made a conference call and connected me with that guy with whom I was talking from very first. Same crap he said again, unknown period of time due to lack of parts availability. Nonsense.
So this is their solution, I think they just found a new feature in phones, and that is conference calling.
I am so ashamed. Ashamed on myself, that I purchased this phone.
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You should be asking for a replacement phone, not for repairs. It takes the whole 'we dont have parts available' issue out of the argument. This is their error, not yours. Insist on a new device.
Tell them if you don't have the parts, replace the phone.
Sent from Galaxy Note II using XDA Premium
stoney73 said:
You should be asking for a replacement phone, not for repairs. It takes the whole 'we dont have parts available' issue out of the argument. This is their error, not yours. Insist on a new device.
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kdskamal said:
Tell them if you don't have the parts, replace the phone.
Sent from Galaxy Note II using XDA Premium
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I would DEMAND a new phone!
only iphone has a total replacement policy n thus the price:
well i had a camera issue with note 1 on the very first week,i hd rooted the phone but helpfully(xda) there was unroot,n i gave the phone to the service centre it took them 7 days to replace my front camera,but all was well,and yes availability of parts for a newly released device is hard.the person who inspected my device said front camera is only for video chatting that was the noobest reply i got,have a patient i hv a gult feeling ur problem will be solved.and as far as htc n google are concerned there have very small bussiness foot print in india,so samsung is a good choice for indians
I had huge bubbles under the gorilla glass so i gave it to sabsonic service center ( kolkata ).it was a 1 week old set with 0 scratches.they replaced the display and added more or less 5 scratches to screen and 15-20 scratches on back cover ( yeah back is ruined ) and few dents to the metal lining on sides.i asked them for an explanation,they said they dunno about it. if your issue is resolved,kindly update here.
I second you telling them to give you a new device. Either they fix it now, or they give you a new phone and you'll give back the parts. It's unacceptable that THEY mess up your phone and give it back, and then don't have the parts to change it... Fine... It's a new device, no new parts yet, but then give you a new phone to replace the busted up one!
You went in for a new CHARGER
and now you have to walk out with a NEW PHONE because THEY messed up!
D4rkShadow said:
I had huge bubbles under the gorilla glass so i gave it to sabsonic service center ( kolkata ).it was a 1 week old set with 0 scratches.they replaced the display and added more or less 5 scratches to screen and 15-20 scratches on back cover ( yeah back is ruined ) and few dents to the metal lining on sides.i asked them for an explanation,they said they dunno about it. if your issue is resolved,kindly update here.
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I called them yesterday and they said come and see, we have changed the 'Gorilla Glass' (the pronunciation made me laugh hard), see if you are satisfied. I went and checked the screen thoroughly and there was NO scratch and they indeed changed the front glass. But yea, there were two or three small dents at the metallic border, and the back cover is scratched as well, but this isn't my iP5, so I didn't give a damn at that plastic.
But for the issue I submitted the device, that was long charging problem, it is NOT resolved. Device is still taking same time like before. Now I am gonna try with a different charger or cable, and if it's not good I will ask them to replace the device.
One thing I did learn, these service center guys should go back to school and learn ABCD first, but I doubt that, because I don't think they have any better IQ than Forrest Gump.
i talked with them regarding exchange, they said " sorry we don't do that, we only replace faulty parts "
Tomorrow I will be going to a shop in zhongguancun beijing to buy a note 2. It's semi risky but I haven't been cheated yet. The closest I came was to buying a friend a factory time limited galaxy s3. The guy was all ready to sell it to me but came clean after realizing I wasn't a tourist. After that he showed me a fake one and how to tell them apart. The fake was really really good for a fake and it scared me to realize how easy it would be to buy the wrong one.
so...
I'm looking for ways that I can test the note 2 that I end up with to make sure I'm not being misled.
Anything visual can be faked so I'm wary of checking settings info..
maybe bluetooth a photo to another phone and check the exif data.. maybe thats something that they might miss when faking things.
my own apks of some benchmark programs?
wireless charging?
the slow fast camera thing?
some kind of software that can only be installed on this processor?
Im probably missing something... help me out please
Take a laptop with Odin and a ROM. Flash a ROM of your choice onto it. You'll know in 5 minutes if it's legitimate or not. This is exactly what I did when I had one sent cash on delivery to my house. The delivery guy was more than understanding with a 4000RMB purchase.
Before anyone tells OP this is a bad idea, this is China, and no legitimate seller would care. Everything electronic is opened up, plugged in and played with before purchase here to test authenticity.
Good idea. I'm sure I wouldn't even need to go through with it as the seller is gonna pull out quick so as to not waste time.. But then again, it's entirely possible the seller has the balls to try to keep up the act even after the flash fails..
I have already contacted the guy I will buy from on taobao and I might just put the whole thing through there so that I can stop the payment if there is anything wrong. The thing I'm worried about the most is the factory tester version. If its one of them Im basically screwed.
Statement on Galaxy Note 7
"Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note 7, we conducted a thorough investigation and found a battery cell issue.To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers' safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note 7.For customers who already have Galaxy Note 7 devices, we will voluntarily replace their current device with a new one over the coming weeks.We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible"
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Recall*
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I will definitely look to get a replacement. But what about those of us that spent money on say a tempered glass screen protector? Cant just take it off and put it on a new phone. It's pretty much trash.
Yeah good question. I have a Zagg on mine. I think they have warranty however.
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I hope I don't need my Spen or the brick and cable because they disappeared mysteriously. Verizon wants $50 to furnish another Spen. Maybe Samsung should address the pen problems as well,
So. It sounds like not all Note 7s are affected, but ALL are being recalled just to be safe? Is that right?
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Rippley05 said:
So. It sounds like not all Note 7s are affected, but ALL are being recalled just to be safe? Is that right?
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Looks that way. Verizon will act like they don't know about it if we call today though lol.
I am surprised the official release did not tell everyone to stop using the device immediately. Playing the odds with people's homes and lives is criminal negligence. Any delay by the carriers to notify customers is as well. Verizon playing dumb is risky. I have yet to be notified directly.
It's not like Verizon can claim they don't have my phone number...lol
My phone toom a week to set it up how i want. I wonder if we will get the same phone with.current settings or are they going to send us an entirely new phone? Also if they do send us our current phones back, then what about our warrenties on water resistance if they open the phonr up? And yes what about our glass protectors and the full body coverage i have on mine?
skillzo1 said:
My phone toom a week to set it up how i want. I wonder if we will get the same phone with.current settings or are they going to send us an entirely new phone? Also if they do send us our current phones back, then what about our warrenties on water resistance if they open the phonr up? And yes what about our glass protectors and the full body coverage i have on mine?
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You don't actually have a water resistance warranty, do you?
whoofit said:
You don't actually have a water resistance warranty, do you?
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I thought we all did, but now that you mention it i guess we dont actually have a warrenty. What i really meant was will it still be water resistant after we get it back? I remember reading somewhere in the s7 that after the screen ir battery is replaced even by samaung that its no longer water resistant or ubder warrenty or whatever.
Harleydroid said:
Looks that way. Verizon will act like they don't know about it if we call today though lol.
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I went to Verizon's website and the Note 7 is not available for sale, so they certainly know about it.
Rippley05 said:
So. It sounds like not all Note 7s are affected, but ALL are being recalled just to be safe? Is that right?
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In short, yes. An anonymous Samsung rep. stated to a South Korean news agency that < .01% of phones are affected.
Since they are all being recalled, this tells me that they can't definitely trace the bad battery back to a batch, date code, etc. You have to pull them all if you can't, and that is what Samsung is doing.
The fact that they are moving so quickly on this issue tells me it's definitely safety related. I imagine the Samsung production lines are working overtime to make new devices, and that somewhere [Samsung quality, the Samsung battery maker, etc.], heads will roll over this one.
---------- Post added at 08:24 AM ---------- Previous post was at 08:24 AM ----------
coton said:
I went to Verizon's website and the Note 7 is not available for sale, so they certainly know about it.
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You can purchase, but the ship date has slipped to 9/30. Just yesterday, it was 9/7.
I'm beyond pissed guys (although I think we all are) I've had no problems with my VZW Note 7.... Great battery life and good performance and never gets too warm. Man what Android OEM doesn't have problems.... I've thought about LG devices but they have the bootloop problems!
I wonder if they'll let me choose a different color. I love the black, but that blue looks good too.
Regardless. This is a major PITA.
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I bought my note 7 from ebay, so what will be my options to get replacement ? not sure who is the original seller ( samsung or verizon or bestbuy _
whoofit said:
I hope I don't need my Spen or the brick and cable because they disappeared mysteriously. Verizon wants $50 to furnish another Spen. Maybe Samsung should address the pen problems as well,
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If you go to Samsung's website, you can file a repair thing for the spen. Just had to do it yesterday. The clicker part only halfway works so it gets stuck. All you got to do is print the label and send it in. I ordered one for $33 off of. Samusungs Amazon page, that I'll return once I get the new one. Figure it'll work in the meantime.
Do you think this is an out for everyone who cracked their screens?
My guess as to how they will handle the actual recall is that Samsung, or the carrier that you bought your phone from will send you a new phone, and you send the old phone back in the box that the new phone came in (they will have the return shipping labels in the box). Of course you will get an email stating the exact procedures prior to them sending the new phones. This is the only way I can think of so that the user is not without a phone during the recall. Just my opinion!
laserbiz said:
My guess as to how they will handle the actual recall is that Samsung, or the carrier that you bought your phone from will send you a new phone, and you send the old phone back in the box that the new phone came in (they will have the return shipping labels in the box). Of course you will get an email stating the exact procedures prior to them sending the new phones. This is the only way I can think of so that the user is not without a phone during the recall. Just my opinion!
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Well i bought from Ebay seller, not sure how my return is handled
What's going to happen to the million returned Note 7's ?
Landfill or refurbish?
It would be a massive job to open up the phones and replace the battery, and probably not worthwhile for used phones.
But there will be thousands of phones in the distribution channels that have not be sold and are in factory condition. How can someone buying a new Note 7 in say a month's time be sure it hasn't been opened up, battery replaced and repackaged? I wouldn't want one for sure.
Just think - if the battery was still removable like the Note 4 the whole thing would be so much simpler. Send out new batteries, job done.
scrapped for parts?
I'd think most of it would be in near mint condition. So a little bit of cleaning up and resold as new units or refurbished. They did just start this refurbished program very recently.
Seriously? Landfill? Do people think before posting? They are replacing the battery in the units. Then selling refurbished.
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BozQ said:
I'd think most of it would be in near mint condition. So a little bit of cleaning up and resold as new units or refurbished. They did just start this refurbished program very recently.
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The same refurbished program that has them selling a refurb T-Mobile S6 edge for $499, while T-Mobile themselves are selling new ones for $499.
Good luck with that, lol.
Selling as refurbished would be fine. But selling as new would not. How would you tell the difference?
Turns into note 8
The refurbished ones would show as such when checked with the proper app.
Player04 said:
Turns into note 8
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Note 8 sounds right for us, maybe not for them.
Fix battery problem, fix GG5 problem = the premium phone it is supposed to be.
I would think they'd examine their batteries to get a full picture of the problem for their own records. Probably they'll exchange the batteries and use them as refurbs after this.
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Depends who sold your phone to you.
I expect Carphone Warehouse will require customers to take their faulty phones to the heart of Mordor and there cast them down in to the fires of Mount Doom, before they'll consider providing a replacement.
And even then it'll be four weeks late.
if they send me a refurb after 3 days use before the recall was announced i'd expect a hefty refund for receipt of a second hand phone! h
I would assume they would come up with a way to read the serial and maker of the battery pack without opening up the phone, then replace only the needed ones.
I'm thinking if they had lot control of the batteries and which phones they were installed in or thought they could be identified via any means they would have done so already and then issued a recall for affected units rather than a global recall. At a guess I would venture that trying to figure out if they could do exactly that accounts for the delay between the global recall and the time it was first determined that batteries were going boom. And yes, they will become refurbs. I hadn't thought of the fact that they could be sent out as replacement units...
I'm wondering what happens to the phones you buy and then return them just cause you didn't like them, what do they do with them? Not just Note, but every phone. Do they resell them?
Travis Bickle said:
I'm wondering what happens to the phones you buy and then return them just cause you didn't like them, what do they do with them? Not just Note, but every phone. Do they resell them?
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most suppliers run their own refurb programs, so they will likely polish them up and sell them on as nearly new. (like when you buy a display model out of a shop)
as for the recalled units, chances are they will use them for parts or refurbish the phones and then use them for warranty claims and such also probably sell some on at a slight discount as certified refurbished phones.
there is just too much cost in the couple of million devices for them just to scrap them, probably way more than it will cost to debond the back replace the battery and rebond the back.
They go to heaven.
locate the faulty , remove
test and check all used recalled one then might just return back to original owner after fixing any issues such as a scratched glass
looking at other issues threads
there is a batch or bad battery
and another batch of a less bad battery since lots have reported lagging and reeboots
thoses will be replaced too
but total healthy units might just come back to you as the fixing process is taking place in each country locally
but yet each country has its trading law , so they work accordingly
thats just my guess coming out from my own overthinkful head ?
Easily refurbished and make money off of them. Samsung hasn't had profits in a bit since the s7 s7edge and the note 7 was doing well, it's a hickup but they are doing the right thing. I read a story from 2009 where a teen girl in uk had a iPhone explode and glass in her eye, Apple said not our fault. Since then tons of cases Apple does nothing. They lawyer up and keep profits.
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I think Isis are going to buy them all
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