Hello everyone. My epic touch works great except I can't receive calls. I think that this is a google voice issue because once I disable the google voice + sprint integration, everything works fine. Sometimes, my phone tells me that I have a missed call. The last time I remember receiving a call is before I installed the google voice app (not sure if that this is the cause). I haven't been able to receive a call for nearly four weeks now.
I am at my wit's end. I think I have tried everything short of posting to this forum until now, including:
1.) Following the advice on a similar thread in this forum. (To dial *710)
2.) Elsewhere it was suggested to dial *720, *730, and *740.
3.) Calling sprint. They suggested it was due to a service outage, though I doubt this is the case as I live in an area with good coverage.
4.) Doing a PRI reset to factory default settings.
5.) Uninstalling the google voice app (and reinstalling it).
6.) Setting up another google voice account to try with a different number.
7.) Having google voice integrate my carrier number over instead of the google voice number.
8.) Following the instructions on post #4 on this sprint forum thread. (To remove google voice, reboot phone, update profile etc., call sprint)
9.) Googling around. There seem to be others who have asked google directly for advice, but they all seem to be "closed to responses" before the issues are definitively resolved.
10.) Flashed another modem.bin found elsewhere on this epic 4g touch forum.
11.) I'm sure there have been other things I've tried..
Can anybody help me? I rarely ask for help but I think I've exhausted all of my options. I'm running StarBurst 1.6.
PS - Is it bad forum etiquette to write in bold so much here?
My phone wasnt receiving calls and i thought it was a google voice issue, so i uninstalled it and still the same issue of not receiving calls.
I dont know if your issue is the same as mine, but when my phone isnt connected to a charger or computer in sleep/idle mode, it wont receive calls or text. my text will come in when i hit the power button to bring it out of idle/sleep mode.
I got the run around from sprint customer service for about a week because of the issue so today they told me to take it to a service center to get it checked out. Turns out the phone is defective and they're going to take a week to get me a new phone.
Its not google voice, with the guy above me that makes 3 of us who are not receiving calls while in sleep mode!
http://forum.xda-developers.com/showthread.php?t=1312616
I'm not sure we have the same issue. I never have a problem with text, regardless of whether my charger is connected or not. If I disable google voice integration, I can receive calls to my carrier number, whether or not the phone is in sleep mode. It doesn't look like google forwards calls to my phone when someone calls my google voice number, though.
After re-enabling google voice integration, I left my phone out of sleep mode, called it, and awhile later the phone did ring for about half a second before displaying a missed call. This does not consistently happen as this is the first time I've seen this.
So I installed Google Voice, hated it, uninstalled it, but it's still notifying me of new voicemails by email and there's nothing at the bottom of the email to discontinue them or anything...
Also, after I installed Visual Voicemail Plus by phone started doing this weird thing when I get incoming calls where I pick it up and it asks me to press 1 to accept, like every call is a collect call or something. It also seems to be making it so I can't even pick up calls from 800 numbers, which is really a big problem cause I go to school under the GI Bill and I needed to get a hold of them and they only do callbacks now, 3 days in advance! So they called me back 4 times or so in a row and I couldn't pick it up for the life of me.
I'm running CM9 alpha2, not sure if that helps.
Help!
theMallacht said:
So I installed Google Voice, hated it, uninstalled it, but it's still notifying me of new voicemails by email and there's nothing at the bottom of the email to discontinue them or anything...
Also, after I installed Visual Voicemail Plus by phone started doing this weird thing when I get incoming calls where I pick it up and it asks me to press 1 to accept, like every call is a collect call or something. It also seems to be making it so I can't even pick up calls from 800 numbers, which is really a big problem cause I go to school under the GI Bill and I needed to get a hold of them and they only do callbacks now, 3 days in advance! So they called me back 4 times or so in a row and I couldn't pick it up for the life of me.
I'm running CM9 alpha2, not sure if that helps.
Help!
Click to expand...
Click to collapse
You have to log in to Google Voice on a computer. Once you do, there are settings options to un-register your Sprint phone number. What its doing is screening the calls.
Yes, that is all Google Voice. You are still connected to it.
Sent from my SPH-D700 using XDA App
As far as I can tell, if you have and use this feature regularly, you will not be able to use this feature on this phone unless rooting/romming fixes it. Something samsung has done has broken GVoice on ALL galaxy S3 devices. Some googling reveals that several users have reported issues w/ GS3 (sprint customer or not) and google voice.
Where to from here? Do I pack er up and send it all back to amazon? I'm tempted to. I originally wanted the Evo 4GLTE. I'm sure that works perfectly fine with the sprint feature I use the most. Sigh.
Mind elaborating on what's broken? I have gvoice and have had my s3 for about 3 weeks and while I see some issues, I've still been able to fully use it. Its the number I strictly use for work and so far so good.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Colombiano80 said:
Mind elaborating on what's broken? I have gvoice and have had my s3 for about 3 weeks and while I see some issues, I've still been able to fully use it. Its the number I strictly use for work and so far so good.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Click to expand...
Click to collapse
+1
Colombiano80 said:
Mind elaborating on what's broken? I have gvoice and have had my s3 for about 3 weeks and while I see some issues, I've still been able to fully use it. Its the number I strictly use for work and so far so good.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Click to expand...
Click to collapse
The sprint integration allows you to use your main number AS a google voice number. That feature no longer works. :\ What it allowed me to do was to send a text from my device, and view/reply to it from the browser google voice interface.
I've deactivated for now and when I attempt to reactivate I get an error. I'm hoping someone chimes in who's had this problem, but it looks like I must be one of the few who converted over. Ugh
I got the same error, but I kept trying it over and over, and it eventually worked. I had an issue with calls not connecting correctly somewhere in between Google and Sprint, so I would get calls that were completely silent. However, I called Sprint and they completely reprogrammed everything on the back end, and I haven't had the problem since.
dmchssc said:
I got the same error, but I kept trying it over and over, and it eventually worked. I had an issue with calls not connecting correctly somewhere in between Google and Sprint, so I would get calls that were completely silent. However, I called Sprint and they completely reprogrammed everything on the back end, and I haven't had the problem since.
Click to expand...
Click to collapse
I spent many hours and shed tears (almost but not really) last night to no avail. Very very weird. You're right though. It finally worked. What I had to do was completely deactivate, reactivate while signed out on my phone. It's back now. Feels good.
Sorry to bug you guys, carry on.
fortunado said:
As far as I can tell, if you have and use this feature regularly, you will not be able to use this feature on this phone unless rooting/romming fixes it. Something samsung has done has broken GVoice on ALL galaxy S3 devices. Some googling reveals that several users have reported issues w/ GS3 (sprint customer or not) and google voice.
Where to from here? Do I pack er up and send it all back to amazon? I'm tempted to. I originally wanted the Evo 4GLTE. I'm sure that works perfectly fine with the sprint feature I use the most. Sigh.
Click to expand...
Click to collapse
Mine work flawlessly like it work on my E4GT.
fortunado said:
The sprint integration allows you to use your main number AS a google voice number. That feature no longer works. :\ What it allowed me to do was to send a text from my device, and view/reply to it from the browser google voice interface.
I've deactivated for now and when I attempt to reactivate I get an error. I'm hoping someone chimes in who's had this problem, but it looks like I must be one of the few who converted over. Ugh
Click to expand...
Click to collapse
The Sprint integration also works the other way... allowing you to use an original Google Voice (or even GrandCentral) number AS your Sprint Number.
That's how mine is set up, and I can call, text, receive calls, receive texts just as I did on my original Evo 4G without any issues.
Maybe it's just the one way that is screwed up?
If using GVoice, when you get a new phone, you should deactivate GVoice from the web page before switching your phone.
Switch phone, then reactivate.
Kind of a PITA, and neither Sprint nor Google cover swapping devices.
Bielinsk said:
If using GVoice, when you get a new phone, you should deactivate GVoice from the web page before switching your phone.
Switch phone, then reactivate.
Kind of a PITA, and neither Sprint nor Google cover swapping devices.
Click to expand...
Click to collapse
I used to do the same thing back with my Evo 4G.. but this time when I went to activiate my S3, since the website activation was down, I did so over the phone.
When the rep mentioned she was going to test my phone to see if it receives a call and leave a voicemail, I told her I would have to go to Google first and do the remove/reintegrate dance before she tried , and she said "That's no longer needed on the newer phones". She then called my Gvoice number, gvoicemail picked up and was sent to the Google voice app on the phone just like it should have.
Didn't need to touch a thing, I was quite impressed.
I understand what the op is referring to, I think. With Google voice integrated to your Sprint phone, and selecting gvoice to use your Sprint number as the primary number, you are then unable to:1. use the stock messaging app to receive messages, despite selecting 'use stock messenger' for text messages. All messages are now received thru Google voice widget. 2. You are unable to select 'do not disturb' in this configuration either, which I find unacceptable given the dog**** airline I work for and the harassment we receive on the phone (sorry that's another story). I had to skip the integration portion and use gvoice separate from Sprint so I could retain those features. For those of you who are switching back and forth, integrated and not, I found that it can take up to an hour for the network to catch up. So if you switch one way and want to switch immediately back, you may have to wait.
Sent from my SPH-L710 using xda app-developers app
Sprint is currently experiencing a technical difficulty which prevents new users from integrating their Sprint accounts with Google Voice. Also, users who have disabled the integration cannot re-enable Google Voice/Sprint integration at this time.
Please know that they are hard at work on a solution.
Taken from http://support.google.com/voice/bin/static.py?hl=en&page=known_issues.cs
same issues other people are describing. I use my google voice number (not my Sprint number) as the outgoing displayed number. Right now initiating calls from my phone display my sprint number and not my google number. Tried disabling from the web interface and it told me that Sprint was undergoing maintenance. bah.
I just had my SEP changed to the Everything 450 yesterday, and my GV integration stopped working. I went online and tried to reassociate, and I keep getting a back-end failure, and that I need to call Sprint. Is this the same problem that you guys have been experiencing for months? If so, I feel like I am screwed...
yep, had the same prob when I first got my phone about a month ago. When I tried to make a call, my real sprint number would show. I searched through the google voice app to see if I had somehow skipped the settings of "ask everytime I make a call" blah blah, couldnt find it. Then I thought it was something messed up in the new google voice app since I couldnt find my backup (older) google voice app.
I eventually called sprint, and they reprovisioned my phone, and everything was working fine.
I just flashed my phone a few days ago to get root and the freegs3 rom, and now everything is borked again. Which is confusing the hell out of me, because my phone is already reprovisioned, and flashing roms usually do not interfere with such settings. Looks like Im going to have to call sprint again.
I did write down the instructions they gave me the 1st time, but I cant find that either, so much for being organized.
Unable to recieve calls due to Google Voice
So I have a slightly different issue than most have reported. My wifes number would not come through to my phone. Even after multiple reboots and changing all kinds of other settings. I finally deactivated VOICE and she could suddenly call me. The strange thing was it was completely functional for some other numbers to call me, but the wife could not.
Any ideas? Or is Google Voice just pretty much borked across the board for S3 phones right now?
Ok, after flashing a rom, Im having the same probs again. Called Sprint to reprovision, and they told me its an Google Voice outtage, which I know cant be right cause this thread would be flooded. Im convinced the tech isnt techy. After he gave me this ##code, my phone updated profile, and updated prl. Now, my internet isnt working at all, 3g or 4g. He said he would call back in 2 hours, and said the systems should be up no later than 1pm tomorrow. I called to get google voice back working, not to loose more functionality of my phone! This isnt acceptable.
So, any other ideas?
I was getting furious with Sprint over this problem... I believe they finally fixed it when they reset my plan completely. Moved me to ED450 from the broken SEP. I can guarantee you the problem is on Sprint's side, and not Google's.
Sent from my SPH-L710 using Tapatalk 2
apologies for my injections and slight angle change. I LOVE google voice but can not really use it (use it with groove ip very nice I might at)
my problem is google voice REFUSES to let me turn off voicemail or greatly extend the "answer time" for voicemail.
when routing gvoice to a landline the "delay" factor is very small to near instant. I have no landlines all cellular and the "delay time" to cellular is simply "HUGE"
long enough that I had had my phone ring "momentarily" and just stop. not even enough time for me to pick it up.
what happens? the delay time is SO LONG from when it "connects" to when my phone actually "rings" that the call is transferred to VOICE-MAIL before I can answer it.
that renders it nearly useless for me. ever since google neutered their voice mail (no custom mp3 messages anymore) I just don;t have a use for it AND I want to get my calls. not have to call them back every time.
SO does anyone know how to either turn off voicemail all together on google voice OR extended the "time" it waits before going to voicemail so my phones have a chance to RING longer IE so I can answer them.?
Hi all, sorry for another question so soon. Anyway, with my old rooted re-rommed Evo 4 I was able to integrate with Google Voice and actually send text messages using Google Voice on the PC or on my tablet. I seem to have been able to get Google Voice "integrated" on the Optimus G, but I don't have the ability to send text messages from PC or tablet. Does anyone know anything at all about this? Any ideas? Thanks!
Aaron
Not sure why you are having that problem. My Google voice is working right. I was just on the PC yesterday sending texts.
Sent from my LG-LS970 using Tapatalk 2
Might have to remove your phone from Google voice and re add it?
I've had issues with Goggle Voice also that once I Integrate my sprint number with google voice, anybody that tries to calls me gets a busy signal. Don't even know how to fix this.
I've also had problems with google voice, whenever someone calls me and I answer, it goes straight to voicemail and I can even hear google voice talking.
AaronMBuhr said:
Hi all, sorry for another question so soon. Anyway, with my old rooted re-rommed Evo 4 I was able to integrate with Google Voice and actually send text messages using Google Voice on the PC or on my tablet. I seem to have been able to get Google Voice "integrated" on the Optimus G, but I don't have the ability to send text messages from PC or tablet. Does anyone know anything at all about this? Any ideas? Thanks!
Aaron
Click to expand...
Click to collapse
Try uninstalling the GV app in the Play store then download it again. It should bring you through the settings again to confirm carrier integration. If that doesn't work go to voice.google.com on the computer, click the little gear on the top right, click settings and check the phone settings. You should see the little sprint logo next to your phone number.
latindor17 said:
I've also had problems with google voice, whenever someone calls me and I answer, it goes straight to voicemail and I can even hear google voice talking.
Click to expand...
Click to collapse
This is not a "problem" but a feature... They call it call screening. Press 1 to accept the call, even after the person has started leaving a message. I turned off this feature. Go to voice.google.com on the computer, click the little gear on the top right, click settings, then click the tab for "Calls". Call screening is the first option, turn it off.
I only know all this because I have used GV since it first came out, then integrated immediately when Sprint made it an option.
Thanks all for the replies. I did as suggested and uninstalled google voice then reinstalled. It still wouldn't let me send texts from PC or tablet, but I guess I wasn't patient enough, because a short while later those features became available. So I guess for whatever reason there was a delay but I'm in business now.
Sent from my LG-LS970 using xda premium
AaronMBuhr said:
Thanks all for the replies. I did as suggested and uninstalled google voice then reinstalled. It still wouldn't let me send texts from PC or tablet, but I guess I wasn't patient enough, because a short while later those features became available. So I guess for whatever reason there was a delay but I'm in business now.
Sent from my LG-LS970 using xda premium
Click to expand...
Click to collapse
I think there might also have been a slow-down on GV's end the past couple of days; I just received a voicemail from last night and a text from earlier this AM, so there might've been some general strangeness afoot as well.
Is anyone having issues getting Google Voice to work with their Note 4? I've never had an issue with it before... I've done the whole *71 (GV#), *90 (GV#), *92 (GV#). All after setting up the GV app...
I don't understand! I've done it several times now. But still when I call my number from a different phone, I just get a "We could not complete your call - please try again" after like 8 rings or whatever... No chance to leave VM. I don't get it....
I'm about to flip, so I thought I'd toss the question over to the best and brightest.
Thanks in advance for your help!
So I guess I'm the only one with this problem - haha.
Several views but no response means something. But not sure what it means yet.
I'm not having this problem. When i swapped out my sim card from my S5 after leaving best buy, all i did was download the GV app and set it up and thats it. Didn't dial any of the *71 or whatever. I'm receiving calls and voice mail.
stanleybb50 said:
Is anyone having issues getting Google Voice to work with their Note 4? I've never had an issue with it before... I've done the whole *71 (GV#), *90 (GV#), *92 (GV#). All after setting up the GV app...
I don't understand! I've done it several times now. But still when I call my number from a different phone, I just get a "We could not complete your call - please try again" after like 8 rings or whatever... No chance to leave VM. I don't get it....
I'm about to flip, so I thought I'd toss the question over to the best and brightest.
Thanks in advance for your help!
Click to expand...
Click to collapse
Go into your google voice settings and enable do not disturb. Then try it let me know result.
brennerj said:
Go into your google voice settings and enable do not disturb. Then try it let me know result.
Click to expand...
Click to collapse
Hey thanks for this! I actually figured out what happened..... (This is weird)
So I went to Google Voice (via chrome on my PC) and my old Google voice number wasn't showing up anymore. Like there was no Google voice number any longer. What I was entering was my "Google Voice ACCESS number". So naturally it wasn't working and frankly for whatever reason, I had no actual Google Voice number to tie to anyway.
So I got a new Google Voice number and then used that instead, and all worked perfectly. (Although it rang too many times that way).
So cue your suggestion and now it goes straight to the Google Voice voice-mail the second it forwards. So now it works and I have the right number of rings.
I have no idea why my old number disappeared. Especially when it was working on my Note 3 just days before... Oh well. Works now!
weird thing is i can't do the *71 to enable it on my phone anymore. says, welcome to verizon, your call cannot be completed as dialed. so call forwarding is completely broken on my line now lol