Unfortunately I managed to drop my phone over the weekend. Not particularly far, but as a result the screen is cracked. The display actually seems to work fine, but touch recognician is gone so I can't use my unlock code or access any of my data.
It isn't a total loss as I have equipment protection. My new phone will be here today. I need to do two things. First get all my pictures off the device and second wipe everything off it before I send the broken one back. The phone is on V9 and is rooted. The boot loader is locked. USB debugging is turned on. As I mentioned I have an unlock pattern. Please help!
Thanks all,
Jager
yikes
Jaegerrr said:
Unfortunately I managed to drop my phone over the weekend. Not particularly far, but as a result the screen is cracked. The display actually seems to work fine, but touch recognician is gone so I can't use my unlock code or access any of my data.
It isn't a total loss as I have equipment protection. My new phone will be here today. I need to do two things. First get all my pictures off the device and second wipe everything off it before I send the broken one back. The phone is on V9 and is rooted. The boot loader is locked. USB debugging is turned on. As I mentioned I have an unlock pattern. Please help!
Thanks all,
Jager
Click to expand...
Click to collapse
Probably not very helpful tip but here goes.
Obviously you cant take it to Sprint while its rooted, since that voids your warranty. The ONLY options I can think of is either to try to open your phones files onto your PC with the USB cord and troubleshooting trying to get it back to anything stock. 2.) Try using your phones screen sideways? ( Had an HTC with busted digitizer, this worked for me.) 3.) Last but not least, there is a way to get the phone apart via two very small T bits. not sure what size. But if your tech savvy, you can always try replacing the screen and or digitizer yourself with parts from overseas. They may take several weeks to arrive, but there cheap.
If I find anything else, Ill let you know. Hope I helped? And sorry man, thats a frustrating predicament.
Jaegerrr said:
Unfortunately I managed to drop my phone over the weekend. Not particularly far, but as a result the screen is cracked. The display actually seems to work fine, but touch recognician is gone so I can't use my unlock code or access any of my data.
It isn't a total loss as I have equipment protection. My new phone will be here today. I need to do two things. First get all my pictures off the device and second wipe everything off it before I send the broken one back. The phone is on V9 and is rooted. The boot loader is locked. USB debugging is turned on. As I mentioned I have an unlock pattern. Please help!
Thanks all,
Jager
Click to expand...
Click to collapse
what i suggest doing is lgnpst it back to stock, this will unroot you BUT will not erase any of your personal files. then when you get your new phone go to sprint and ask them to transfer everything over. if you wanna do this just pm me and ill give you the files. they are copyrighted so i cant post them on here.
Tried USB... What about ADB?
I tried plugging in with USB and I can't see my files. I guess that is probably because I have the phone locked with a pattern. As I mentioned, I got a replacement via equipment protections so I'm not going to fix it... It's a work phone anyway. I got a replacement today and have to send the old one back.
I was hoping someone savy with ADB could tell me how to get the pictures from my phone that way. In addition, I would think there would be a way to force a factory reset at the leass so I won't sending the broken phone back with all my personal information on it.
Thanks again,
Jaeger
Figured it out....
I found my way and wanted to post what I did incase anyone else is ever searching for this.
I guess I was lucky that USB debugging was turned on. I simply connected and used the adb shell to look at my files and adb pull commands to download all my pictures.
The next part was wiping my data. This was luckily a work phone connected to my companies exchange server. I simply went into outlook via the web interface and went to options and then phone. You could easily wipe the phone from there.
I guess what I really learned from this is to have phone cloud back-ups in place. Even if you are careful with your stuff (as I am), the unforseen always occurs.
-Jaeger
Related
Ok guys, Long time lurker, First time poster here.
Been hanging out around the forums for a while now, but this is the first problem I've ever had that I just couldn't figure out on my own.
Screen dead. Have to return to TMO. What to do about existing rom???
Last Saturday night I was playing around with my phone before bed. Everything was fine. Woke up in the morning and the screen was dead.
The backlight comes on but no display what so ever. No HTC screen, no bootflash, no nothing. Everything else still works.
I can feel events happening on the screen when I touch so the digitizer is clearly up to snuff.
Also I have been able to get the phone into fastboot from memeory, so its a start.
I contacted Tmo about a replacement and it arrived today. I'm running GingerVillian 1.4. So the big question is what do I do about the ROM on my phone. Also, what happens if they get the phone back and discover it has been rooted. Will I get a bill for the full price of the unit? Anybody know??
The way I see it I have three options, but if I'm missing something please let me know.
1. Attempt to flash stock ROM via recovery using up down vol and track pad. And just not worry about S-off. If it looks the look, will they check Hboot for s-off???
2. Attempt a side by side deroot using the new G2 and the broken one next to each other.
3. Physically damage the memory somehow preventing the phone from booting.
#2 seems like the worst option simply because I will have no way of verifying that any step in the process is successful... (Scary prospect) of course this applies to option 1 as well but I figure I could go through the flash process two or three times just to be sure. Option three doesnt exactly sound like a winner either, just putting it out there.
Comments please, a little help would be greatly appreciated.
I would go for the blind flash of pcimg10 from sd root. Then plead ignorance. Confused tho ...did u say u can see the bootloader txt or no?
Sent from my HTC Vision using XDA App
No, screen displays jack squat, nada.
Also wasnt there a huge writeup about how I'm not supposed to flash pcimg10...?
Bluetygator said:
No, screen displays jack squat, nada.
Also wasnt there a huge writeup about how I'm not supposed to flash pcimg10...?
Click to expand...
Click to collapse
Depends on how you're rooted. I'm gfree'd and every now and then I'll copy that out to sd root and reflash it. It flashes fine, unroots the phone, but still leaves s-off. I've been thinking about this - again- after reading your post because I've thought this would be the worse-case scenario. That is a screen in some state where you just can't see what's going on.
If it were me, I'd at least want the factory load on it and hope that should they run some diags, put on a new LCD then boot it up, it could all be done without really noticing the s-off in bootloader.
For me though, I just would have a hard time physically damaging it - that would get me a 130$ refurb on my handset protection or if I tried to just kill some internal IC like the ram, I'd be even more worried they'd eventually find that for what it was.
edit: obviously your number 1 is the easiest since it's just answering volume up after giving it a few minutes on boot to parse the pcimg10 file.
edit2: okay, how about, hook jumper cables to it, blast it, then send it back and just claim you were hit by lightning
I'm perm rooted using visonary r12.
Yeah not going to damage it. I just wouldn't have it in me.
What worries me is if I flash pc10.img and something goes wrong I would have no way of even knowing it. Was thinking about just regular old CM6.1.
You people worry too much. Just send it in. As long as they receive an intact G2 with no physical damage to the screen (this bit is crucial if you got a swap out for anything screen-related) then you'll be just fine.
I have read on more than one occasion that if you cant turn on or see screen, as long as ur void stickers are still intact, and there is no water damage (moisture detectors all ok) they do not care.
Though not confirmed.
EDIT..... But if I were in your position then I would do as ZKID suggested with the pc10img thingy.
if there is nothing on the screen, it sounds to me that maybe the copper ribbon on the phone that attached the bottom of the phone with the keyboard to the screen portion could be damaged or loose... this happend with a buddies g2 and he was rooted and everything like you... he just sent it in as is and they never mentioned anything to him or gave him any problems because if it. he thinks they just saw the screen wasnt working and that was it.
Hello,
Captivate Glide i927 replaced cracked screen
I replaced the cracked screen assembly and installed a new ribbon. The lower lights (home, search, back button etc) work and also the keyboard lights. The ATT chime sound works too but the display does not light up when powered on.
Connected the phone after replacing ribbon/ screen to the comp for Kies to back up and it is saying the phone is locked. It is the lock code that you set to keep others from accessing. Since the display does not light, the correct code can not be placed in. Can someone please place a picture of the unlock screen mode here? The display touch pad works so if the position of the numbers can be acquired, this may help me to get the phone files accessed and reset hoping to get the display working.
The phone is not rooted and upgraded to the ICS as of October 2012.
Up $86 for the ribbon and new screen and the repair shops want $100 plus the cost of possible parts needed. Would like to try my best so this route can be avoided.
Cheers,
Robert
By now the phone SIM is locked out. I believe there is a way to reboot the phone through a computer?
mer80cedes said:
By now the phone SIM is locked out. I believe there is a way to reboot the phone through a computer?
Click to expand...
Click to collapse
The only way I can think of is rebooting via adb. If you're not rooted (the "reboot" command in shell requires root, i don't know if "adb reboot" wants it), or haven't even turned on USB Debugging at all, then you're doomed.
However, since Odin-ing is not that hard (only requires several key pressing), you could try Odin in a custom recovery (or not, if you already have one), back your system up to external SD in tar or other formats, and then extract the data you want from the backed-up packages (I've done this with tar packages). If you ever need the screenshot of a particular version of recovery, ask again in this thread and I think we'll be more active (and easier) to help.
Sent from Samsung Captivate Glide @ CM10.1.2
AndyYan said:
The only way I can think of is rebooting via adb. If you're not rooted (the "reboot" command in shell requires root, i don't know if "adb reboot" wants it), or haven't even turned on USB Debugging at all, then you're doomed.
However, since Odin-ing is not that hard (only requires several key pressing), you could try Odin in a custom recovery (or not, if you already have one), back your system up to external SD in tar or other formats, and then extract the data you want from the backed-up packages (I've done this with tar packages). If you ever need the screenshot of a particular version of recovery, ask again in this thread and I think we'll be more active (and easier) to help.
Sent from Samsung Captivate Glide @ CM10.1.2
Click to expand...
Click to collapse
Thank you AndYan.
This Captivate has only been upgraded to the Sandwich version. Non-rooted nor modified in any other way. The only reason to remove the files is due to it having solar cell module prototype designs and concepts on it (Reason why it can not be shipped out for professional repairs). Since most of the information was wrote on paper, it's best to just wipe the phone out completely to get it back to working condition for use again.
This is quite interesting learning about programming and such since I have never done this before. Just like building cars, took many many years to do and this programming is just another cool thing to learn about
It takes a special knowledge and experience to understand the programming of Odin and phones which I do not comprehend, I will be destroying the motherboard with a hammer and tossing it out. It is way too much to understand how to set coding and such. Best off investing in another phone and moving on.
The parts that will be saved if anyone can use will be the ribbon strip and also brand new display screen.
Paid $86 for the display and will sell for $75 free shipping with insurance.
Ribbon strip will be $20 free shipping with insurance. If both are wanted $95 free shipping.
Since I do love the Captivate so much another will be purchased.
mer80cedes said:
It takes a special knowledge and experience to understand the programming of Odin and phones which I do not comprehend, I will be destroying the motherboard with a hammer and tossing it out. It is way too much to understand how to set coding and such. Best off investing in another phone and moving on.
The parts that will be saved if anyone can use will be the ribbon strip and also brand new display screen.
Paid $86 for the display and will sell for $75 free shipping with insurance.
Ribbon strip will be $20 free shipping with insurance. If both are wanted $95 free shipping.
Since I do love the Captivate so much another will be purchased.
Click to expand...
Click to collapse
You mean you smashed your Glide?! God, I just had mine 5 days ago. Anyway, hope my tip still helps when you're in any smaller trouble next time.
AndyYan said:
You mean you smashed your Glide?! God, I just had mine 5 days ago. Anyway, hope my tip still helps when you're in any smaller trouble next time.
Click to expand...
Click to collapse
No way lol! Only the mother board will be smashed to save the data on it from being used again. All of the other parts will be saved since another Captivate will be getting purchased.
mer80cedes said:
No way lol! Only the mother board will be smashed to save the data on it from being used again. All of the other parts will be saved since another Captivate will be getting purchased.
Click to expand...
Click to collapse
That's still sad to see. Why not just solder off the storage chip, somehow destroy it, and find a similar model chip to replace it?
EDIT: I guess the Samsung-proprietary partition table and some data on special partitions like EFS are not reconstructible on a blank new chip. Then you did the easiest choice possible.
Sent from Google Nexus 4 @ CM10.2
Is it cool for someone to take a photo of their Captivate i927 when it is at the display for the personal unlock code (PIN). It will make a good reference point enough to possibly use my touch screen to unlock my cell to reboot. Just have to get the location of the numbers and also the OK button.
After many hours research (great learning experience), the phone was done on master reset without needing to see the screen. At least now it can be sent out to get repaired without the personal information being potentially taken by another.
Done
mer80cedes said:
After many hours research (great learning experience), the phone was done on master reset without needing to see the screen. At least now it can be sent out to get repaired without the personal information being potentially taken by another.
Done
Click to expand...
Click to collapse
Woohoo, so no need to smash anything? You did an awesome deed to keep a nice phone alive
Hey all, I'm having some trouble here. My best friend past away in a car accident a month ago, 5 hours away from his place. His mother and I would like to know what he was doing out there in the first place. The Coroner gave her the phone, and since I'm in IT, she gave it to me. So far I can access photos, videos, etc, but the screen is completely smashed. part of the display itself (under the glass) is missing. Here's my other problem, I don't know his passcode, even if I did acquire an old phone and did a parts swap. Windows is not detecting the phone as a phone (probably cause I havent put his passcode in), but detects it as a removable storage device. so far, I can't find an app for PC that will detect the phone in this state, and I need to pull the SMS/MMS data off of the phone, and everything else. The phone is NOT rooted. His mom trusted me to do this for her, and so far all I've gotten are the photos and voice recordings. Can anyone help me out?
sublimeload said:
Hey all, I'm having some trouble here. My best friend past away in a car accident a month ago, 5 hours away from his place. His mother and I would like to know what he was doing out there in the first place. The Coroner gave her the phone, and since I'm in IT, she gave it to me. So far I can access photos, videos, etc, but the screen is completely smashed. part of the display itself (under the glass) is missing. Here's my other problem, I don't know his passcode, even if I did acquire an old phone and did a parts swap. Windows is not detecting the phone as a phone (probably cause I havent put his passcode in), but detects it as a removable storage device. so far, I can't find an app for PC that will detect the phone in this state, and I need to pull the SMS/MMS data off of the phone, and everything else. The phone is NOT rooted. His mom trusted me to do this for her, and so far all I've gotten are the photos and voice recordings. Can anyone help me out?
Click to expand...
Click to collapse
I feel sorry for your loss. You and his mom have my condolences.. If his mom does not know the passcode then there is only limted help we can offer. I am not saying it can't be done.
It is XDA Policy to not post instructions on unlocking phones with passcodes. So I apologize I can't help any further.
There are threads that detail how to do this. Can't say for sure they are all still there, but I have seen them.
I've seen some that tell how to get around the screen lock passcode/password, and some that detail how to pull all data from a device with a broken screen for backup before sending it for repair.
I too, am very sorry to hear about your loss..... I will keep you in my prayers and hope you may find the strength and closure you need to get through such a difficult tragedy...
Sent from my SGH-T999 using Tapatalk
Hi there,
I recently purchased a zenfone 2 from ebay (I believe it to be the Z00A, 4GB model).
It had some issues, such as the touchscreen not working, but the phone is in generally flawless condition.
I was able to get it to boot up (seller said it wouldn't boot), used USB OTG keyboard and mouse to do initial "Welcome" setup.
Connected it to my wifi, and it asks me to login to the previously used google account. I obviously can't do that.
Am I boned? I want to send it in to ASUS for repair, but I don't know what would happen in this scenario.
I'm thinking I should just file a paypal chargeback on the device.
Boot into fastboot, unlock the bootloader, and then re flash the original bootloader. Or see if you can factory reset via the recovery options.
NissanskylineN1 said:
Boot into fastboot, unlock the bootloader, and then re flash the original bootloader. Or see if you can factory reset via the recovery options.
Click to expand...
Click to collapse
Touchscreen doesn't work. Can't enable USB debugging.
Try entering the word "null" for user and password. (No quotes of course)
Sent from M919V Galaxy S4 via XDA Premium HD app.
madman604 said:
Try entering the word "null" for user and password. (No quotes of course)
Click to expand...
Click to collapse
Didn't work, it requires a google account. says unknown account for "null"
I was able to get in. Now, any ideas why the touchscreen won't work? The screen is not cracked or damaged in any way.
You can try to get it repaired by asus. If you need to try and reflash the firmware, I think it should take an OTG mouse.
arusiasotto said:
You can try to get it repaired by asus. If you need to try and reflash the firmware, I think it should take an OTG mouse.
Click to expand...
Click to collapse
I am going to try their advanced repair service. Hopefully this will work out, because I was really excited to get this phone working myself, I was even going to consider trying to replace the LCD/Touchpanel myself, but if asus will fix it, then that would be even better.
My Zenfone was recently stolen, it's a chance in a million but if you did find it please report the guy who sold it to you to the police. You know it's mine if you take the back cover off and all the screws but the void one are missing. I did that intentionally in case something like this happened. Reply here if those screws are missing. If not, guess it wasn't mine.
millybricks said:
My Zenfone was recently stolen, it's a chance in a million but if you did find it please report the guy who sold it to you to the police. You know it's mine if you take the back cover off and all the screws but the void one are missing. I did that intentionally in case something like this happened. Reply here if those screws are missing. If not, guess it wasn't mine.
Click to expand...
Click to collapse
Mine had all the screws in it, I don't think it's yours
Coolty said:
I was able to get in. Now, any ideas why the touchscreen won't work? The screen is not cracked or damaged in any way.
Click to expand...
Click to collapse
How were you able to get in? I bought the exact phone and its stuck at the google verification screen after wifi set up.
I have no clue what the previous owners info was.
Hey Guys, long time reader never posted. I think i may have hard bricked my brand new 5X. I am not new to flashing ROMs I have had great sucess with my old Nexus5 for year (now I have to revert to that phone for now)
I was running Cyanogenmod then decided to try Catalysm. All was wokring fine and then i decide to just reflash to stock. I downloaded the correct factory image went into terminal like usual (linux) executed sudo ./flash-all in the correct folder and it went through the process in about a second then the phone turned off and my terminal screen said waiting for device. After waiting a while i tried turning the phone on got nothing. unplugged the phone tried volume down and power all the regular stuff to make the phone turn on. Plugging it into the charger shows nothing and I cant get into the bootloader.
I have never had an issue like this before I cant figure out flashing stock image would brick my phone? Am i totally screwed with warannty?
Thanks for any help gusy.
Maybe a to simple question.
How long was it ago? Maybe it's stick stuck in the loop with the screen off and maybe you have to wait it out.
If the phone dropped dead they can't even get into it to void your warranty, which I doubt they would do anyway. Let the phone sit for a little bit with it plugged in just so you can relax for a few minutes. Just hold the power button until it turns on. If it won't turn on at all then contact Google for a replacement device.
brick
bobby janow said:
If the phone dropped dead they can't even get into it to void your warranty, which I doubt they would do anyway. Let the phone sit for a little bit with it plugged in just so you can relax for a few minutes. Just hold the power button until it turns on. If it won't turn on at all then contact Google for a replacement device.
Click to expand...
Click to collapse
This just happened about an hour or so ago. Well i was thinking the same thing with the phone looping and no screen but it doesnt feel warm like its on. Also adb devices doesnt list it as on although i would imagine boot looping it would not see the device. Ive tried letting it charge for about a half hour with no luck. should I try letting it sit over night on the charger or off the charger in case its looping and i need it to die eventually?
I just reflashed the stock firmware on my old nexus 5 with no issues, its working fine i did that to make sure it wasnt an error i made.
Interesting, did you check the md5?,
I've never had success with flashall.bat it never worked, I end up extracting the archive and read the commands in flashall.bat and do it manually, worked for me,
When connected to pc does the pc drivers come up and disconnect due to device unplugged?( not sure if it displays on linux
republicano said:
Interesting, did you check the md5?,
I've never had success with flashall.bat it never worked, I end up extracting the archive and read the commands in flashall.bat and do it manually, worked for me,
When connected to pc does the pc drivers come up and disconnect due to device unplugged?,
Click to expand...
Click to collapse
I just figured out what happened. I flashed the nexus 5 flash-all rather then the nexus 5x (wow really dumb mistake). I found the hammerhead folder in the nexus5x folder i flashed from.
Now what?
If you can't get the phone to turn on you're out of luck.
Hey had something simmilar that my phone blank and unresponsive. No turning off. But maybe battery gone empty? try to leave phone longer under changer like for 1-2h or so. ANd the red led should be on showing phone battery gone full empty.
thanks for the help
Czepek said:
Hey had something simmilar that my phone blank and unresponsive. No turning off. But maybe battery gone empty? try to leave phone longer under changer like for 1-2h or so. ANd the red led should be on showing phone battery gone full empty.
Click to expand...
Click to collapse
Yea I am going to leave it for a day to make sure if its boot looping it will shutdown, then I am going to charge it for a day and try to turn it on see where i end up.
kmsgli said:
Yea I am going to leave it for a day to make sure if its boot looping it will shutdown, then I am going to charge it for a day and try to turn it on see where i end up.
Click to expand...
Click to collapse
Also, holding the power button for a few minutes to see if it eventually boots
You need to read the flashall.bat and see what the first commands were, as I think the bootloader maybe the first
Sorry but I doubt it will come back to life, if it bricked at fastboot flash bootloader, then reboot and failed to turn on to flash the rest,
It may need jtag service or you need to find something similar to this post below
forum.xda-developers.com/lg-g2/general/file-unbrick-qualcomm-9006-qhsusb-t3056800
lsusb
republicano said:
You need to read the flashall.bat and see what the first commands were, as I think the bootloader maybe the first
Sorry but I doubt it will come back to life, if it bricked at fastboot flash bootloader, then reboot and failed to turn on to flash the rest,
It may need jtag service or you need to find something similar to this post below
forum.xda-developers.com/lg-g2/general/file-unbrick-qualcomm-9006-qhsusb-t3056800
Click to expand...
Click to collapse
So with my phone plugged into my latop (linux) i run lsub with it plugged in and with it not plugged in and the differnce is this;
Bus 002 Device 031: ID 05c6:9008 Qualcomm, Inc. Gobi Wireless Modem (QDL mode)
my compuer is recognizing the device somehow but its the wrong name?
kmsgli said:
So with my phone plugged into my latop (linux) i run lsub with it plugged in and with it not plugged in and the differnce is this;
Bus 002 Device 031: ID 05c6:9008 Qualcomm, Inc. Gobi Wireless Modem (QDL mode)
my compuer is recognizing the device somehow but its the wrong name?
Click to expand...
Click to collapse
Sounds about right, that thread is for lg g2 and was just for display purpose, I not 100% sure if you can go through lg process on lg nexus,
Since the phone is also new I have not found any information on emmc fix.
You will have to go here and see if you can get help, but I think it will be some time till its released/leaked, you may have to pay to get it serviced.sorry about your Christmas present
forum.gsmhosting.com/vbb/f606/
Call Google and get it replaced. They are very good about that stuff.
kmsgli said:
I just figured out what happened. I flashed the nexus 5 flash-all rather then the nexus 5x (wow really dumb mistake). I found the hammerhead folder in the nexus5x folder i flashed from.
Now what?
Click to expand...
Click to collapse
Let Google know what happened, they're usually pretty good with that stuff and will probably let you RMA it. Google generally expects people to root their device, even though damaging the device while doing so is not technically covered under warranty they will probably help you out.
If 1 rep says no, call back and try another one. You can find countless examples online of people in your situation who Google helped out. Good luck!
Thanks guys
Thanks for all the help guys, I really apprecaite it, this site is really a great site full of people who want to help. ( im used to car forums where people call you an idiot any chance they get).
Ill post back if google did in fact help me out I will just wait for monday as I want to make sure if the phone is on for some reason with a weird screenless boot loop it has time to die and I can make sure I cant get it to boot myself.
Great news!! LG has repaired my phone and said they sent it back to me today. I have not confirmed it to be working as its in the mail but was told the phone has been repaired. So all you guys that do this while still under factory warranty can have your phone repaired by LG direct. Don't bother with google they can't repair it.
kmsgli said:
Great news!! LG has repaired my phone and said they sent it back to me today. I have not confirmed it to be working as its in the mail but was told the phone has been repaired. So all you guys that do this while still under factory warranty can have your phone repaired by LG direct. Don't bother with google they can't repair it.
Click to expand...
Click to collapse
So I guess that means it was so damaged even LG's equipment couldn't read any software/firmware details from the phone. Lucky for you. Just curious, what excuse did you give LG to make them think it wasn't caused by a software modification?
That's just it I was 100% honest and told them I accidentally flashed the nexus 5 image rather then the 5x image and bootloader was first on the flashall script. The girl who took the initial call didn't understand what I was saying so she typed exactly what I told her in the notes. I have to assume LG has a facotry cable that can flash the correct bootloader in seconds and the phone is back to new again.
really happy with LG service!!!!!