Related
Thinking about buying a used sprint touch 6900, install some kind of DCD or other rom with a carrier cab for verizon. Will this work? ESN conflicts?
Will i need to call Verizon tech to send the A-Key and will it work ( they will think its still my old Titan 6800. My scheme is to have the same phone less the keyboard)
rspong said:
Thinking about buying a used sprint touch 6900, install some kind of DCD or other rom with a carrier cab for verizon. Will this work? ESN conflicts?
Will i need to call Verizon tech to send the A-Key and will it work ( they will think its still my old Titan 6800. My scheme is to have the same phone less the keyboard)
Click to expand...
Click to collapse
they will know what the phone is based on the esn i believe. and while it is certainly possible...i dont think sprint nor verizon allow it just yet. soon tho. im not sure on this though.
They do not allow non-verizon assigned ESNs on thier network. I've been playing a tug-of-war with tech support on many different levels for over a month and they just wont do it. My contract is up in December and Verizon will be loosing a customer of 3 phones @ $160 a month. I don't think they care though.
steveb05 said:
They do not allow non-verizon assigned ESNs on thier network. I've been playing a tug-of-war with tech support on many different levels for over a month and they just wont do it. My contract is up in December and Verizon will be loosing a customer of 3 phones @ $160 a month. I don't think they care though.
Click to expand...
Click to collapse
Better @ Sprint ?? They won the worst customer service award
third year in a row & are losing 1.7 million customers a quarter.
Why do you think they have a new ceo who us giving everything away?
Plus you get to enjoy all their "dead spots" where vzw does have a
signal. Sounds like a lot of fun !!
im running a sprint 6900 on vzw right now. you need to copy an ESN from a phone that you have had on verizon. Maybe taken an old phone but it would be easiest if you could take an ESN from a pda phone, the best would be from a 6700 or 6800.
Anyways take your old verizon phone, before you disconnect it and get all the system info off it and copy that over to your new phone.
Sprint Is The Best Off All Of Them...
jbh00jh said:
Better @ Sprint ?? They won the worst customer service award
third year in a row & are losing 1.7 million customers a quarter.
Why do you think they have a new ceo who us giving everything away?
Plus you get to enjoy all their "dead spots" where vzw does have a
signal. Sounds like a lot of fun !!
Click to expand...
Click to collapse
Oh, no. U r wrong. I---Sprint has "America Roaming" (included for free with every voice plan) that gives an option to roam on Verizon ANYWHERE! In case Sprint's signal is weak (which is very rare), it's possible to roam on Verizon and/or Alltel(which is now also a Verizon). Just force Touch/Vogue into "Roam Only" option. II---Sprint's Touch is 100$, Verizon's-249$. III---Sprint's unlimited data is 15$ a month, Verizon's-30$(and IT IS NOT UNLIMITED to the full extent of the "unlimited" word). IV----Sprint's Touch is not disabled as Verizon's one. I can use Bluetooth and GPS immediately on an "out the box" Sprint's Touch. Verizon's XV6900 must be hacked.
Sprint's cust-service is not that great---true! But it's possible to do almost everything concerning a phone/plan matters online now!
I had T-Mobile, ATT, Verizon and Sprint. Final choice---SPRINT. Ultimate combination of EV-DO, price and coverage!
If you can get the esn loaded (the hard part) here is my thread to do the rest. http://forum.ppcgeeks.com/showthread.php?t=20090
i just got back from the att store in Lexington ky off richmond rd and the rudest jerk would not sell me the tilt 2 unless i got a data plan, even if i paid full price! What the heck! I hate freakin att, it took all I had not to pop this blond haired dude just for how rude he was to me and my wife. I told him I'll just get it off ebay and he said they would detect it and automatically add data plan.
My wife is eligible for early upgrade and she has an iphone w/ data plan
Shouldn't I be able to get her to get the tilt 2. They will de-activate her iphone, then when she gets home put my old sim in tilt 2 and have her re-activate her phone. Is this possible or no. Please help
I don't want to pay for a stupid 30 a month data plan data plan, i only want the wifi use.
ATT is much more proactive about checking IMEI's now than they used to be. As a result, upon placing your sim in the Tilt 2, you will very likely receive a text message informing you that if you do not add a smartphone data plan to your phone, one will be added for you.
One possible, and I stress POSSIBLE, way around this is to use an unlocked TP2 from another carrier, or the int'l unbranded version. It won't have 3G, but it may not get flagged as a smartphone because most carriers only have their own phones in the IMEI database that they use to check for this sort of thing. So while they would detect the Tilt2 and charge you for a monthly data plan, they might not detect an unlocked branded version from VZW or Tmobile or the unbranded international version as a smartphone.
I'm sorry the dude was rude, and I'm not super fond of ATT (or other carriers for that matter) either, but based on my experience and that of some other users I know, I believe his information is accurate. We used to be able to get away with a lot more than we can now.
Best way to go without paying for data these days is prepaid (though prepaid plans like VZW's which include for example, unlimited data, don't allow smartphones for fear of abuse. I haven't heard of ATT's prepaid rejecting smartphones because their prepaid data packages are per mb--no danger of abuse).
fortunz said:
One possible, and I stress POSSIBLE, way around this is to use an unlocked TP2 from another carrier, or the int'l unbranded version. It won't have 3G, but it may not get flagged as a smartphone because most carriers only have their own phones in the IMEI database that they use to check for this sort of thing. So while they would detect the Tilt2 and charge you for a monthly data plan, they might not detect an unlocked branded version from VZW or Tmobile or the unbranded international version as a smartphone.
Click to expand...
Click to collapse
That sounds good in theory, and would work out pretty well for OP since he isn't concerned about 3G capabilities.
When you log into your AT&T wireless account, AT&T attempts to detect your phone and displays it on screen for you. When I was using unlocked phones on their network (i900 Omnia for a year and most recently for 3 days, T-MO's Touch Pro 2), it never detected/displayed my phone.
I just logged into my account now to check if it detected my new AT&T branded Tilt 2, and indeed it did.
Not to spam OP, but if you're interested in a T-Mo Touch Pro 2, I have one listed in the Marketplace. Good luck!
Thanks for your sympathy
Thanks for your sim-pathy (sympathy), It is good to know I'm not the only one angry about this.
It would sure be nice to have a 3.5 jack with an unlocked verizon or sprint version, but I'm just not sure how not having 3g band would effect my signal. Years ago I remember having sprint service and it was horrible where I live.
You are wondering how it would affect your carrier edge data signal? I thought you only wanted to use wifi?
If you are worried about how it would affect your regular GSM phone signal, I can't imagine that would be problem. I believe the GSM chip is the same in all versions, and would expect similar performance from all TP2s that have it.
To date, I haven't yet heard of an unlocked Sprint version working on US GSM carriers (possibly due to some software protections they added in). Unlocked VZWs have been proven to work on ATT. If you want the 3.5mm jack, maybe VZW or Telus would be your best bet.
thanks for the tip
I did not know unlocked sprint versions would not work on US gsm, thanks for the tip. I'm going to start searching the threads for people who have got the unlocked Verizon's to work before I buy.
I was not for sure if the 3g just carried data, thanks for clearing that up. If that is all it adds I won't miss it because, "i really only use wifi".
or maybe just hold out for the hd2.....don't know if I can stand using my backup Motorola phone much longer *my htc trinity drowned ......
There is an alternative
You may try to purchase a phone from T-mobile and they won't limit you to having a data plan especially if you pay full price. I've seen many do it, and many succeed. Good Luck
lol, get the phone with the data plan. go home, call at&t and tell them you've changed your mind and dont want the data plan. have your old phone's imei around and tell them your going to use your old phone. done. i've done it multiple times. no use arguing with those idiots at the store; most of us here know more about phones than they do
xda kindness
If only our mobile devices companies were all staffed by the nice and informative people of xda the universe would be a better place.
omaralt said:
lol, get the phone with the data plan. go home, call at&t and tell them you've changed your mind and dont want the data plan. have your old phone's imei around and tell them your going to use your old phone. done. i've done it multiple times. no use arguing with those idiots at the store; most of us here know more about phones than they do
Click to expand...
Click to collapse
Lots of us have, but you should note that not all the old tricks work anymore. IMEI checking occurs much more often now, not just when you call in.
Are you looking to just not have a data plan period for her phone? The Smartphone/PDA data and iPhone data are the same price.
fortunz said:
As a result, upon placing your sim in the Tilt 2, you will very likely receive a text message informing you that if you do not add a smartphone data plan to your phone, one will be added for you
Click to expand...
Click to collapse
I've been running for about a week now on my old SIM w/ MediaNet and have not received any such message.
RacerX10 said:
I've been running for about a week now on my old SIM w/ MediaNet and have not received any such message.
Click to expand...
Click to collapse
I hope it keeps working for you.
I don't understand how he was being rude at all. If he can't sell it to you without those conditions then it certainly isn't his fault. I work at RadioShack and the system we use will not allow us to sell smartphones without adding data either. Not sure how this applies to phones bought outright but all sellers do things a little different. Don't be upset at the associate, be upset at att and the rest of the carriers who also require this.
Actually, according to the rep I had, it seems more along the lines of the phones official launch being today that is the issue from the store side. Since its so new they're not, at least the regular associate isn't, allowed to sell the phone sans contract.
Needless to say my shackles are back on
Considering the amount that shipped out to some stores if his store was any indicator it wouldn't surprise me. How do you only send 3, with one to be set for display purposes?
RE: att rep
I never blamed this guy for the rules this att rep he had to follow, that is not what ticked me off. This had nothing to do with what ticked me off
From the second I walked into this store he was the most sarcastic punk ever, and took it personal that I was trying to get this great htc phone without a data plan. He treated me like I was trying to steal it. I was very polite and I doubt he even knew that I was the least bit upset.
Just got back from an At&t store myself. Rep said the same thing and was also a jerk. I couldn't purchase the phone by itself. I'm not due for an upgrade yet so I was trying to buy the phone full price.
The rep was asking me why I wanted the phone. He said its horrible, it useless, he had a Fuze and gave it away because of how bad it was. He uses a BB and iPhone (BIG SURPRISE). He said I was probably the only person asking for the phone the whole day and thats why they didn't have a display model, because no one wants this phone. He said "Why do you want a windows phone, its windows!!!! Haha, c'mon!"
I was screaming inside. If the jackass had any technology knowledge he would understand why I wanted the phone. The possibilities are endless. I'm running TomTom, Wifi access point, internet sharing, mp3 trimmer, push e-mail, Skyfire, DirecTV NFL Superfan Streaming, registry edits, etc. I know a BB and iPhone can also do some of these things but they CAN'T DO ALL.
gtdRR said:
Just got back from an At&t store myself. Rep said the same thing and was also a jerk. I couldn't purchase the phone by itself. I'm not due for an upgrade yet so I was trying to buy the phone full price.
The rep was asking me why I wanted the phone. He said its horrible, it useless, he had a Fuze and gave it away because of how bad it was. He uses a BB and iPhone (BIG SURPRISE). He said I was probably the only person asking for the phone the whole day and thats why they didn't have a display model, because no one wants this phone. He said "Why do you want a windows phone, its windows!!!! Haha, c'mon!"
I was screaming inside. If the jackass had any technology knowledge he would understand why I wanted the phone. The possibilities are endless. I'm running TomTom, Wifi access point, internet sharing, mp3 trimmer, push e-mail, Skyfire, DirecTV NFL Superfan Streaming, registry edits, etc. I know a BB and iPhone can also do some of these things but they CAN'T DO ALL.
Click to expand...
Click to collapse
Most of the people in the stores are just typical sales people. They have bad attitudes, and think they know everything because of their "training". Just remember that they are trying to make their commission off of you. Every time I call customer service I make a point to complain about the sales people in the stores. Once, I went in to a store and asked for a new SIM card, and the jerk didn't want to give me one because I was not buying something. I asked for a manager, and she was a b***h about it too and told me that the SIM cards cost them a lot of money. She told me to go to the RadioShack down the road and get one (and they wanted to charge me $25 for one). I just stopped going to the stores all together. If I need a new SIM card, I call customer service and request one to be shipped to me. My advise.... Stay away from the stores!!!!
If they are so into earning their commissions one would think they would want to sell a $549 phone at full price, no?
I work for Best Buy Mobile and indeed AT&T does automatically add the data plan once the IMEI for smartphones is detected in their database but this does not mean you can't buy the phone outright.. that's where the guy was wrong. I don't know if he would get a lesser commission if he sells without an activation or whatnot.
I will probably pull some trolls or hate from this post, but I swear every word is genuine.
I purchased an EVO from a nice fellow that just got it from Best Buy last Saturday. Everything went well, Sprint said the ESN was clear to activate on my line after I purchased. After we parted ways, and I had my new EVO I decided to turn the beast on and have some fun. Bad idea, it immediately activated on his mother's line.
Now, 5 days later, I have a phone that has some poor old lady's number on it. A seller that returns "I'm working on it" to every text, and I am out 300 dollars.
My question, possibly illegal or not welcome here, is there a way to fake an esn in order to use this phone I paid for? I really don't know where to turn, I don't know if this guy will take the 5 minutes to call sprint to sort it all out.
awesomecomb said:
I will probably pull some trolls or hate from this post, but I swear every word is genuine.
I purchased an EVO from a nice fellow that just got it from Best Buy last Saturday. Everything went well, Sprint said the ESN was clear to activate on my line after I purchased. After we parted ways, and I had my new EVO I decided to turn the beast on and have some fun. Bad idea, it immediately activated on his mother's line.
Now, 5 days later, I have a phone that has some poor old lady's number on it. A seller that returns "I'm working on it" to every text, and I am out 300 dollars.
My question, possibly illegal or not welcome here, is there a way to fake an esn in order to use this phone I paid for? I really don't know where to turn, I don't know if this guy will take the 5 minutes to call sprint to sort it all out.
Click to expand...
Click to collapse
There is a way to do it, but it'd have to be one from another Sprint smartphone. Look, if you paid for a seemingly legitimate phone from a sleazy guy, I would talk to Sprint about the situation. If they budge (they'll probably say it's not their problem), I would threaten the guy with the cops. He is essentially holding your phone hostage and you paid for it, therefore you own it. Don't be afraid to actually file a complaint with the police if he doesn't do anything. Don't try and hack your way to a working phone. It'll only make your case weaker and probably won't result in a happy ending.
PS: Try getting your story published on Consumerist.com. Companies read that blog a lot and offer to help to protect their image.
EDIT: Probably stolen. Get the cops on him, but don't warn him.
Unless your related to this nice fellow, than that phone was probably stolen from that nice old lady and your out $300.
awesomecomb said:
I will probably pull some trolls or hate from this post, but I swear every word is genuine.
I purchased an EVO from a nice fellow that just got it from Best Buy last Saturday. Everything went well, Sprint said the ESN was clear to activate on my line after I purchased. After we parted ways, and I had my new EVO I decided to turn the beast on and have some fun. Bad idea, it immediately activated on his mother's line.
Now, 5 days later, I have a phone that has some poor old lady's number on it. A seller that returns "I'm working on it" to every text, and I am out 300 dollars.
My question, possibly illegal or not welcome here, is there a way to fake an esn in order to use this phone I paid for? I really don't know where to turn, I don't know if this guy will take the 5 minutes to call sprint to sort it all out.
Click to expand...
Click to collapse
if sprint told you it was a clear esn, then why didny you have them associated the imei and esn to your account before you got off the phone with them? that way when you turned it on it would activate to you account and not the old lady's
If that nice old guys story is true, why not use the phone w/ this old ladies number and force them to foot the bill? If it activated on their line, you aren't liable to pay right? That would get him to fix the problem really quick. OR, at least that old lady can call sprint and ask why there is another $100 or so on her bill and complain...then at least sprint will now try to fix the issue.
So what if it's activated on another line? Call sprint (or even easier, use the site) to activate it on your own.
Your title says "can't activate on my number" but you haven't explained why, so I'm assuming you haven't tried.
You can't activate it if it's already activated on someone else's line. It's probably a stolen phone that hasn't been reported stolen.
Thanks guys. I called the number and it went straight to VM. I believe if its not taken care of in the next few days I'll contact the police. I mean I have his number, and a few other details. I'll first see if sprint can help.
Product F(RED) said:
You can't activate it if it's already activated on someone else's line. It's probably a stolen phone that hasn't been reported stolen.
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Click to collapse
In that case Sprint shouldn't have said it's a clean ESN, because clean means it's not activated on another line. Sucks...
aph said:
In that case Sprint shouldn't have said it's a clean ESN, because clean means it's not activated on another line. Sucks...
Click to expand...
Click to collapse
Well it was clean until i turned it on, then the phone activated on another line. ;(
The phone may be stolen, but slightly more possible is that the phone was purchased using an upgrade on the old ladies line. When you turned it on, it went through hands free activation like it should.
What you should have done was setup activation on ur line before turning it on. Then it would have done its hands free activation on your line.
What you'll need to do now is call Sprint and get on the line with real tech support, not just the person who answers, make sure you ask for next level tech support. Have them do a full factory reset, it will also reset ur profile, and you should be good to go. It may take an hour on the phone with Sprint, but it should work fine. I have had to do this several times whenever activating a phone on a line that it was not originally intended for. Hope it works for you.
Hey... I think this thing makes phone calls too!
Ok guys, so I saw somewhere around here, a while back I think that Sprint changed some of it's fine print in the contract...Soooo, no one flame me or anything, but does anyone have any info on this? Thinking of jumping ship to verizon. I have 4 lines right now and pay around $176 a month and all the lines are still under contract for a while. I'm not set on going to verizon, but would just like to get some ideas....Thanks for any input....yes...I'm thinking about getting the iphone
edit: I think I found something...This was just on my latest bill, I did some research and any change to the previous contract is a breach and you have 30 days to get out of your contract. Now, you can get out of your contract and still keep your service, just not be tied down to a fricken contract! Here is what was on my last bill:
Directory Assistance 411 Increase
Effective 3/1/11, the domestic Directory Assistance 411 base charge will increase to $1.99 per call.
Please let me know if I am wrong, but when I worked for Verizon this is the way it was for them too.
good thread, im interested in switching away from sprint too.
my service is horrible.
i dont get calls and my texts dont always come thru
DonRSD said:
good thread, im interested in switching away from sprint too.
my service is horrible.
i dont get calls and my texts dont always come thru
Click to expand...
Click to collapse
Thanks, I'm sure a few people are interested in getting out...Have you called Sprint about it yet? Sometimes they're really helpful to me and sometimes they straight up lie to my face and say they gave me a $50 credit and I'll call back a few days later to see where it is and they have "no idea" and then wont give it to me...I guess I was a little let down after this ****ty ass "announcement" they made tonight...I've been with 'em for 8 years and really don't want to switch, but it's starting to look like that.
Nothing will get you out of the ETF right now, Sprint has been really careful with their changes lately. The Premium Data fee, Sprint Premier, 411 charges - none of those are a change to your current contract. The only way out is if you roam too much and they kick you off the network.
DonRSD said:
good thread, im interested in switching away from sprint too.
my service is horrible.
i dont get calls and my texts dont always come thru
Click to expand...
Click to collapse
Same here, some days I can't reach my wife if she's at home because the phone won't ring and my texts won't go through for a while. I tried to talk to Sprint about an Airave but they argued with me and said I'm in an "excellent coverage area" and told me no, even after contacting Executive Services. That was the last straw for me.
Change your PRL to a VZW PRL and start hitting them HARD for data. According to the terms of service, they can give you the boot for anything over 300 megs per month or more than 50% of all data as roaming data. If you're rooted on all the phones, do them all at the same time and then Sprint will want you all dead.
ZachPA said:
Change your PRL to a VZW PRL and start hitting them HARD for data. According to the terms of service, they can give you the boot for anything over 300 megs per month or more than 50% of all data as roaming data. If you're rooted on all the phones, do them all at the same time and then Sprint will want you all dead.
Click to expand...
Click to collapse
LOL sprint will put a hit out on you
Sent from my Evo while i should be working
I was doing some reading on and i read that if sprint can't cover you in a place they don't offer service you can complain and they will waive the ETF, for example tell them you are being relocated to somewhere overseas where they don't offer any type of service, if they can't accomadte you they will let you out, i haven't tried this soooo i can't confirm
datajosh said:
Nothing will get you out of the ETF right now, Sprint has been really careful with their changes lately. The Premium Data fee, Sprint Premier, 411 charges - none of those are a change to your current contract. The only way out is if you roam too much and they kick you off the network.
Same here, some days I can't reach my wife if she's at home because the phone won't ring and my texts won't go through for a while. I tried to talk to Sprint about an Airave but they argued with me and said I'm in an "excellent coverage area" and told me no, even after contacting Executive Services. That was the last straw for me.
Click to expand...
Click to collapse
I called and got an Airave for free. What you have to do is set up a consistent series of calls with them. It took me three calls but I got it. Then again, I had a legitimate issue.
Essentially, call every time there is an issue. Write down the time it happens, what happened, and where you were. Call sprint and tell them what the issue is. They may transfer to you an "advanced" tech department. Or, they may tell you to come in to the store to have your phone checked out.
As we all know, it most likely isn't your phone because it is happening on multiple lines. Decline going to a store. Insist on speaking to the advanced tech department. Tell them your problem and they will do something on their end. Wait until that "resolves" (which usually it doesn't because the coverage is strong in that area). Then call back again and complain. Try to get transferred to retentions and see if you can get one.
yep
They would not let me out of the ETF but I was able to get a free airave myself. w00t! But I would still like to cancel and switch to BOOST mobile.
Basically, I lost my s3 without the sim card in it, instead in my Mytouch 4g for tethering purposes. Now asurion wouldn't insure my s3. I know this isn't the first time this has happened to someone, but I've yet to find a solution. Is there anything I can do? I've filed about 7 claims , but they've all been rejected because of this.
hundredhead said:
Basically, I lost my s3 without the sim card in it, instead in my Mytouch 4g for tethering purposes. Now asurion wouldn't insure my s3. I know this isn't the first time this has happened to someone, but I've yet to find a solution. Is there anything I can do? I've filed about 7 claims , but they've all been rejected because of this.
Click to expand...
Click to collapse
There is nothing you can do. Insurance only covers the phone that is currently activated (ie., the one with the SIM card in it).
Why would you expect them to cover a phone that isn't actively being used? That's ridiculous. Sorry about your luck but with insurance, it has always been the activated device. With CDMA carriers you had to call with the ESN. With GSM its done automatically with the SIM.
When I bought the insurance, it was for my GS3 and no other phone. I wouldn't want them to replace the mytouch if it was lost, because I didn't buy insurance for that phone.
hundredhead said:
When I bought the insurance, it was for my GS3 and no other phone. I wouldn't want them to replace the mytouch if it was lost, because I didn't buy insurance for that phone.
Click to expand...
Click to collapse
Read your insurance contract. Insurance only covers whatever device is currently active on the account at the time of the claim. Sorry but you won't find a way out of this one.
He's right, when I called to report a faulty device they wouldn't give me an exchange because I was using another phone at the time, they told me I had to put my sim card in it and use it for at least 3 days before they would give me an exchange.. Well it wasn't to asurion, it was to T-Mobile but it makes sense they would do the same
Sent from my SGH-T999 using Tapatalk 4 Beta
That's why the monthly fee is the same regardless of your device. Only the deductible is determined by the device.
Sent from my SGH-T999L using xda premium
DocHoliday77 said:
That's why the monthly fee is the same regardless of your device. Only the deductible is determined by the device.
Sent from my SGH-T999L using xda premium
Click to expand...
Click to collapse
The monthly fee is not the same for the HTC One or S4 and possibly other devices. Its one of the things holding me back. Its 12 a month for a "premier" bundle versus the 8 per phone we pay for the "premium" bundle on our S3s. There is a 7.49 option for premier devices but it doesn't have the warranty with it. I don't know how the warranty add on goes with T-Mobile but if you didn't have it with Sprint it was a nightmare trying to get replacements for manufacturing defects.
Sent from my SGH-T999 using Tapatalk 4 Beta
My bad, I didn't realize that. May be it was just the ones I looked at at the time were the same.
Anyway, if they are charging different monthly rates for different devices, and you pay for the S3, then I think they should be a bit more lenient on honoring it. I understand they are not and understand why, but still, if you sign up and pay for the service.....well, you should be provided that service or a refund.
Sent from my SGH-T999L using xda premium
So, by this logic, and correct me if I'm wrong here, but ANY phone I put the simcard into, should be insured without question, right? What's stopping me from putting the simcard in a really broken s3 and replacing that?
Its gotta be actice on the network and match that imei.
Sent from my SGH-T999L using xda premium
The IMEI has to match what? They say that they will insure my Mytouch 3g, just because the sim is in it. and that phone was never even mine. Also when does the sim recognize what phone it's in? Will it recognize before I go through the setup process?
hundredhead said:
The IMEI has to match what? They say that they will insure my Mytouch 3g, just because the sim is in it. and that phone was never even mine. Also when does the sim recognize what phone it's in? Will it recognize before I go through the setup process?
Click to expand...
Click to collapse
The imei most recently registered on the network has to match the imei of the device you're trying to file a claim on. The sim just allows it to use the network. As soon as you connect your device registers itself and thats is the info they use. The sim is attached to your account.
Sent from my SGH-T999L using xda premium
hundredhead said:
The IMEI has to match what? They say that they will insure my Mytouch 3g, just because the sim is in it. and that phone was never even mine. Also when does the sim recognize what phone it's in? Will it recognize before I go through the setup process?
Click to expand...
Click to collapse
I know you're looking for a way out of this but you won't find one. Even if you swap devices with someone for a few days, calling Asurion for a replacement will make that phone Asurion's property once the replacement arrives. As soon as you turn on the device and it registers with the network, the update is made in the system and the IMEI is updated on your account to match the phone you are using.
They will not make an exception ever. From what I understand, Asurion can't even see the information to replace a phone that you're not actively using period.
You might be able to get a sympathetic loyalty rep at T-Mobile that can help you recover some of the cost of a new phone but that's your only option at this point.
EtherealRemnant said:
I know you're looking for a way out of this but you won't find one. Even if you swap devices with someone for a few days, calling Asurion for a replacement will make that phone Asurion's property once the replacement arrives. As soon as you turn on the device and it registers with the network, the update is made in the system and the IMEI is updated on your account to match the phone you are using.
They will not make an exception ever. From what I understand, Asurion can't even see the information to replace a phone that you're not actively using period.
You might be able to get a sympathetic loyalty rep at T-Mobile that can help you recover some of the cost of a new phone but that's your only option at this point.
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Click to collapse
I was thinking of just getting a broken phone and putting the sim card in there, and sending it back as damaged. The reason I asked about the sim activation is because if the phone isn't working, and if it's factory reset, and mice won't work on the initial setup screen (where it asks you to select your language and connect your account), then would the sim still recognize the phone from the very first screen where it says english? Thanks for all your help so far though. I really appreciate it.
hundredhead said:
I was thinking of just getting a broken phone and putting the sim card in there, and sending it back as damaged. The reason I asked about the sim activation is because if the phone isn't working, and if it's factory reset, and mice won't work on the initial setup screen (where it asks you to select your language and connect your account), then would the sim still recognize the phone from the very first screen where it says english? Thanks for all your help so far though. I really appreciate it.
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Click to collapse
With how many claims they have already rejected they will likely reject that claim too - I would be careful because they CAN take away your insurance benefits (they did it to me on Sprint for 6 months after getting into a fight with a supervisor at Asurion). Not to mention that you're forgetting a key thing - you have to have that phone registered on the network for at least 72 hours. So you want to carry around a phone you can't use for 3 days?
As for activation, if the device powers up and connects to the network, it will register. You don't have to go through the setup process - as long as the phone gets a signal from the tower, you will be registered.
EtherealRemnant said:
With how many claims they have already rejected they will likely reject that claim too - I would be careful because they CAN take away your insurance benefits (they did it to me on Sprint for 6 months after getting into a fight with a supervisor at Asurion). Not to mention that you're forgetting a key thing - you have to have that phone registered on the network for at least 72 hours. So you want to carry around a phone you can't use for 3 days?
As for activation, if the device powers up and connects to the network, it will register. You don't have to go through the setup process - as long as the phone gets a signal from the tower, you will be registered.
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Click to collapse
That company is horrible. When I left Sprint they were looking for another company to use because they had so many complaints... and guess what. If you file a claim and they send you a phone... it has zero warranty through them. So you could get stuck with a dead phone. It's a horrible company to deal with.
tmobile s3 running wicked. I still use a t9 text app so excuse the errors
Josh McGrath said:
That company is horrible. When I left Sprint they were looking for another company to use because they had so many complaints... and guess what. If you file a claim and they send you a phone... it has zero warranty through them. So you could get stuck with a dead phone. It's a horrible company to deal with.
tmobile s3 running wicked. I still use a t9 text app so excuse the errors
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Click to collapse
That wasn't my experience with Asurion and Sprint. If I replaced a phone through Asurion, TEP covered my warranty on the replacement phone every time.
The problem I had with Asurion was all the "lemon" phones HTC was churning out back then - I would swap a phone 4 or 5 times under warranty and one time Sprint was out of stock on refurbs so they made me go through Asurion, long story short I made the supervisor at Asurion upgrade me to the Touch Pro 2 from the Mogul but lost my insurance for 6 months. Didn't matter because I didn't keep the TP2 long anyway before I moved on but yeah.
EtherealRemnant said:
With how many claims they have already rejected they will likely reject that claim too - I would be careful because they CAN take away your insurance benefits (they did it to me on Sprint for 6 months after getting into a fight with a supervisor at Asurion). Not to mention that you're forgetting a key thing - you have to have that phone registered on the network for at least 72 hours. So you want to carry around a phone you can't use for 3 days?
As for activation, if the device powers up and connects to the network, it will register. You don't have to go through the setup process - as long as the phone gets a signal from the tower, you will be registered.
Click to expand...
Click to collapse
Yeah, I'm just going to take the risk and hope that they don't reject this claim, if I can get a broken phone. Also, not having a phone for a few days is fine with me, also, I don't really care about the insurance benefits for 6 months, I'll just have to be more careful for a while. Besides you got what you wanted from the fight, right? They shouldn't have anything to fall back on if they reject this claim, since everything should check out. Thanks for the help again, you've been so useful.
Make a comaint against t mobile and bbb. This has worked for me 2times. Do this if your story is legite and not bsing us or asurion.
Sent from my SGH-T999 using xda premium
mike102871 said:
Make a comaint against t mobile and bbb. This has worked for me 2times. Do this if your story is legite and not bsing us or asurion.
Sent from my SGH-T999 using xda premium
Click to expand...
Click to collapse
He should make a complaint to the BBB about T-Mobile for not being compliant with the terms and conditions outlined in the insurance policy that he has with Asurion? Hmm, that's some great logic.
Here are the terms in question:
"The wireless device owned by you for which: 1) the unique
identification number (International Mobile Equipment Identity (IMEI)),
Electronic Serial Number (ESN) or Mobile Equipment ID (MEID) of
such wireless device is reflected in the records of the Wireless Service
Provider at the time your coverage initially became effective; and 2)
for which outgoing airtime usage has been logged with the Wireless
Service Provider on your account after coverage became effective;
unless you have logged outgoing airtime on a different wireless phone
immediately prior to the time of loss, in which case such wireless
device becomes the covered property so long as: i) such wireless
device is owned by you and you provide us proof of ownership; and
ii) airtime usage was logged on such device on your account with the
Wireless Service Provider immediately prior to the time of loss."
The bold part is what matters. This is Asurion policy, not T-Mobile policy. File a complaint with the BBB against Asurion if you think you have been wronged.
The "proof of ownership" clause doesn't count in GSM phones, it goes by the IMEI registered in the system as has been explained.