Contacting Samsung/Writing a complain - Galaxy Note II Q&A, Help & Troubleshooting

Hi.
I would like to write to Samsung and complain to them to fix a feature or two on my phone...
Is it possible?
If yes, then can i know how?
And has anyone contacted them ever? Do they respond?
My example: i brought Note II to draw, and after being heavily frustrated on Note I about the S Pen fault mentioned here, i came to Note II to find out that it is also in this phone.
This bug has really frustrated and practically discourages me to use Note II anymore.
Glad if someone helped me thanks.

.....

Samsung.com
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Related

[Q] Is there Black Crush issue in Note 2?

OK, I saw a thread that was closed so I'm creating a new one.
For starters, I have a the original AT&T Galaxy Note. And yes, I have this black crush issue and a friend of mine has this too. I still have this issue until today even after testing so many roms/changing settings still nothing .. btw but thats fine - i got over it.
However, my wife wants to buy the Galaxy Note 2 and I am just wondering if you guys experience this issue as well in the new Note 2?
For your reference, here is a video of the black crush and it was widely reported on the Note 1.
http://www.youtube.com/watch?v=0a8aIGeLERg
Thanks!!
keplenk said:
OK, I saw a thread that was closed so I'm creating a new one.
For starters, I have a the original AT&T Galaxy Note. And yes, I have this black crush issue and a friend of mine has this too. I still have this issue until today even after testing so many roms/changing settings still nothing .. btw but thats fine - i got over it.
However, my wife wants to buy the Galaxy Note 2 and I am just wondering if you guys experience this issue as well in the new Note 2?
For your reference, here is a video of the black crush and it was widely reported on the Note 1.
Thanks!!
Click to expand...
Click to collapse
The Galaxy Note 2 screen is amazing. No black crush, no smudges or lines, no uneven lighting. Almost all of the problems the first note's screen had are gone.
Good to know .. now .. problem is where do we find stock?!
Lol .. AT&T .. Best Buy .. are all out of stock today.
A lot of people are asking when I was there .. damn .. this phone is just popular.

[Q] Need some help

I am not sure if this is the appropriate section to post this.
I am deciding between buying Galaxy Nexus or Galaxy Note 2.
I dont have a smart phone, but i need one badly. Most of my work is university related, emails, pdf , notes, ebooks. I dont have a laptop nor tablet. But I do have a power house desktop lol.
I am with mobilicity, so I prefer penta band phones or at least quadband phones for UMTS frequencies.
I really like Galaxy note 2, but the software support makes me think otherwise and also the size of it. I can grip the Gnote 2 in one palm of my hand, so that isnt much of a issue i guess.
Galaxy Nexus has the great software support from google directly! But this phone is really out dated and i have to pay $372 with tax to get it brand new. I am not much of a used phone guy anymore, too many bad experiences.
Any suggestion would be appreciated, thanks!
Outdated?
Go for the Note 2 then, you already decided.
Since you are using it for work related stuff, you don't need the latest android imo, the bigger screen on the Note will help in reading all that documents too..
Mach3.2 said:
Outdated?
Go for the Note 2 then, you already decided.
Since you are using it for work related stuff, you don't need the latest android imo, the bigger screen on the Note will help in reading all that documents too..
Click to expand...
Click to collapse
well isn't it outdated? I am looking at it from the perspective that its 1 year old or more though. I won't be constantly doing work, but you know here and there sort of work.
Problem would be carrying it around though.
Thanks for your input though
My Thoughts
I use the Galaxy nexus for work constantly! I am an IT manager and need the email and document functionality as well. I haven't had an issue with this! Everything has worked great for the past year. I like the nexus also because I play with the developing and flashing piece of it.
The nexus is still a great phone! I will be using it happily for the next year! The developer community alone is worth it to me.
with that said, If I was mostly looking at email, documents, and notes I would go with the Note II. The reason for that is the screen size. I also like the idea of having a stylus for writing and notes. I find it hard to take notes with a third party stylus on the nexus, so I would choose the dedicated stylus that Samsung has created. I have tested it and find it very useful and practical for note taking. The hardware is also quite nice on the note II.
That's my 2 cents...

[Q] iphone read and deliver feature

do you think the galaxy s3 would eventually get the iphone read and deliver text feature thats the only reason why i like the iphone is cause of the texting...
or is there a way to get it on the galaxy s3
PaulVir said:
do you think the galaxy s3 would eventually get the iphone read and deliver text feature thats the only reason why i like the iphone is cause of the texting...
or is there a way to get it on the galaxy s3
Click to expand...
Click to collapse
Will Samsung push an update that provides this, highly unlikely. I've looked around for an app that can do that, none found. Is it possible, most definitely
Sent from my Galaxy Note 10.1!
Well many messaging apps do have the delivered feature but doeant have the read feature. Though its not that big of a deal unless you wanna know if someone read your text and tries to lie about it later. But atleast you will know that it was delivered and they received it.
Sent from my Galaxy Nexus using xda premium

S-Pen Serial Number??

So, a, 'friend' appears to have taken my S-Pen as it was in my Note when I left it at his house, but was not in the Note when I picked it up a week later. I recall he mentioned losing his a while a go but I'm now being told that never happened...
Does the Note store the serial number of the S-Pen used with the device? I have no pictures of my one, nor did I ever keep a record of the number etched into the side, so am hoping one of you clever folk could point me in the right direction to get my pen back, as when I say I remember it was definitley with my device he gets all shouty, just like a thieving sh*tbag would...
Any help is much appreciated.
Sent from SM-P600 on CleanROM V2 using XDA HD Premium
Sub Atomic Specialist said:
So, a, 'friend' appears to have taken my S-Pen as it was in my Note when I left it at his house, but was not in the Note when I picked it up a week later. I recall he mentioned losing his a while a go but I'm now being told that never happened...
Does the Note store the serial number of the S-Pen used with the device? I have no pictures of my one, nor did I ever keep a record of the number etched into the side, so am hoping one of you clever folk could point me in the right direction to get my pen back, as when I say I remember it was definitley with my device he gets all shouty, just like a thieving sh*tbag would...
Any help is much appreciated.
Sent from SM-P600 on CleanROM V2 using XDA HD Premium
Click to expand...
Click to collapse
I have 2 Note 10.1 (2014 Editions) . . .Mine and my wifes. When I purchased them I also purchased two extra S-Pens as I thought they could get lost easy. Sorry to say ,all 4 have the same number on them.
jonling said:
I have 2 Note 10.1 (2014 Editions) . . .Mine and my wifes. When I purchased them I also purchased two extra S-Pens as I thought they could get lost easy. Sorry to say ,all 4 have the same number on them.
Click to expand...
Click to collapse
Thanks for the info buddy :good:
Thought they might have a standard product code, but was hoping more along the lines of within the system logs if the devices have any coded id that the Note sees/stores anywhere? Or if you remove the button cover to access the pots... I'm going to have to just smash his Note to bits so he can't use my pen, I doubt he bought it anyway, why do people steal **** man, what scummy creatures humans can be

To Samsung, Want to Keep me as a customer, Here is what you do..

In lieu of this HORROR to my beloved Note 7, to which i have enjoyed a replacement since around 9/12 with not a single blip nor issue... I do NOT want to send back this device, but under the current circumstances and warnings by the CDSC, we have no choice. So Samsung, you want to keep me from going off to Schmapple or HTC, Motorola, Sony.. Here is what you do...
You inform the carriers to give us replacement devices, lets say the S7E or what have you. Then, Upon release of a Fixed, New, and Tested NOTE 8.. You have the carriers bypass all the bullcrap they are going to feed us about upgrading, and let any known and proven Note 7 UPGRADE TO IT FOR FREE.
That is customer service, and showing how to take care of the Loyal Samsung consumer. Most of us here do not want to leave your brand, and still put faith in the company, even in the hardest times with the Note 7. Its a fantastic device, best phone i have ever seen or had IMO hands down. I personally used a Note 3 for 4 YEARS, bypassing the 4 and 5, to wait on this device. Im not giving up so easily, but in all good faith your in severe crisis mode now. Treat the consumer right. You can't live without us, and some of us have chosen to stand by your product.
SuBDivisions said:
In lieu of this HORROR to my beloved Note 7, to which i have enjoyed a replacement since around 9/12 with not a single blip nor issue... I do NOT want to send back this device, but under the current circumstances and warnings by the CDSC, we have no choice. So Samsung, you want to keep me from going off to Schmapple or HTC, Motorola, Sony.. Here is what you do...
You inform the carriers to give us replacement devices, lets say the S7E or what have you. Then, Upon release of a Fixed, New, and Tested NOTE 8.. You have the carriers bypass all the bullcrap they are going to feed us about upgrading, and let any known and proven Note 7 UPGRADE TO IT FOR FREE.
That is customer service, and showing how to take care of the Loyal Samsung consumer. Most of us here do not want to leave your brand, and still put faith in the company, even in the hardest times with the Note 7. Its a fantastic device, best phone i have ever seen or had IMO hands down. I personally used a Note 3 for 4 YEARS, bypassing the 4 and 5, to wait on this device. Im not giving up so easily, but in all good faith your in severe crisis mode now. Treat the consumer right. You can't live without us, and some of us have chosen to stand by your product.
Click to expand...
Click to collapse
I agree this is their best course of action. I've been an LG owner for 4 phones in a row (Spectrum, G2, G3, and V10) and decided to try the Note 7 because the V20 was taking too long to release. Now I really like the Note 7 and don't want to return it. I'm actually going to hang on to it as long as possible because I want more news and information as to what is going to happen. There isn't anything out that even comes close to being able to replace the Note 7. I use the S-Pen constantly and it's the reason I wanted to try a Note 7 to begin with. I never use my finger on this phone and I love always having a fingerprint free screen.
Samsung needs to make this right though if they want to salvage some of what they've lost because of it.
I hope they do something like that. I would be shocked if it actually happened. I have owned many Samsung phones. Fascinate, Droid Charge, Galaxy Nexus, Galaxy S3, Note 2, Note 3, Note 4, Note 5 and the Note 7.
I am pretty much done. I preordered a Pixel XL from Google. I will probably pick up a Moto G4 for the month and keep it as a spare.
Sent from my XT1650 using Tapatalk
Mr. Toad said:
I hope they do something like that. I would be shocked if it actually happened. I have owned many Samsung phones. Fascinate, Droid Charge, Galaxy Nexus, Galaxy S3, Note 2, Note 3, Note 4, Note 5 and the Note 7.
I am pretty much done. I preordered a Pixel XL from Google. I will probably pick up a Moto G4 for the month and keep it as a spare.
Sent from my XT1650 using Tapatalk
Click to expand...
Click to collapse
Sad think this whole bit makes the charge not seem so bad
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dottat said:
Sad think this whole bit makes the charge not seem so bad
Sent from my HTC6545LVW using Tapatalk
Click to expand...
Click to collapse
The Galaxy Nexus was probably the worst I owned. I went through 5 of them. The Charge was pretty bad though.
Sent from my XT1650 using Tapatalk
I hope my idea and words gets passed around, i tweeted it (@Baldassano), so if anyone wants to RT it, Get samsung to see it, it just may help everyone's situation.
Thanks
They lost like...$17 Billion yesterday. It's just getting started. I'm not expecting much, they're a huge diversified company that doesn't even try that hard to maintain phones from a year ago. This was a brilliant phone (I thought) but I doubt I'll buy another Samsung after this nightmare. I'd love to think they'd make some dramatic turn toward the customer and become reborn as a something better, like an Android version of what Apple has going, but no one seems to know how to do that in the Android space.
Your dreaming. Verizon would not honor the $25 promised gift. I love the replacement note 7 and I'm keeping it.
pego99 said:
Your dreaming. Verizon would not honor the $25 promised gift. I love the replacement note 7 and I'm keeping it.
Click to expand...
Click to collapse
Get on chat with them. That's how I got mine. Just mentioned what Samsung said on their page.
Sent from my HTC6545LVW using Tapatalk
Yea you need to take care of this after, with customer care. It's a mess. Again.
OG Note 7 owner - still rockin mine
pego99 said:
Your dreaming. Verizon would not honor the $25 promised gift. I love the replacement note 7 and I'm keeping it.
Click to expand...
Click to collapse
Well, I guess i'm one of the only people who owns two of the original Note 7's . I have had no issues with my phone except for the darn warning that pop's up when i charge it. My reason for still having these two devices in my possession is that Verizon never got around to sending replacements to their retailers and wouldn't except all returns to the corporate store. So here we sit with original Note 7 devices.
I have owned every note except for the original one which was only offered by ATT, not i'm being offered a galaxy S-7, hell the S series is which i ended with a note, can't handle it, i need the pen, i need the functionality, i need the freedom which is why i came on to see if i can find a root for my device. If i find a root and get rid of the recall message i will not be trading in my phone, if the message appears I might consider it, but i still i won't especially since my only choice if i want to trade in my phone is a 32 GB note 5, hell i traded in 64 GB to get this device.
What's a Note user to do until the next release. ........
Here's my theory. I had the original, had no issues. Exchanged it. I've taken this thing in the sauna at the y 3 times and it still hasn't done anything. Hell, I charged it on the arm of the couch last night and monitored the temp just to see, and it actually cooked down from 91 to 77. What exactly is causing the issues to begin with is my question?
Well they lost me. I have been an iPhone user since the iPhone 4 and recently just got the Note 7 because I am sick of Apple too, but got my new Note 7 about a week ago and here I am sending it back. I enjoyed my Note 7 over the iPhone but after this cluster f*** I am going to the iPhone 7. I am so disappointed in this whole thing though. I had a VR headset coming and everything.
I loved my 2 Note 7s and never had any issues with either of them. I'm back on my note 4 for now. I'm contacting my carrier to see if they'll waive the year's wait for the Jump program so I can get another Note when it launches. I believe it'll be up to the carrier, not Samsung.
RIP Note 7.
Sent from my SM-N910T using XDA Free mobile app
GolfMan90 said:
Well they lost me. I have been an iPhone user since the iPhone 4 and recently just got the Note 7 because I am sick of Apple too, but got my new Note 7 about a week ago and here I am sending it back. I enjoyed my Note 7 over the iPhone but after this cluster f*** I am going to the iPhone 7. I am so disappointed in this whole thing though. I had a VR headset coming and everything.
Click to expand...
Click to collapse
Cool story bro
I have an original note 7 and yeah that notice that pops up when you charge your phone is annoying but I'm not giving this phone up. I've even dropped it once when it was out of its case and the screen cracked a bit. Came from a note 4 and this is hands down the best and most comfortable smart phone out right now, or it was at least. Nothing else out there really peaks my interest too much.
pego99 said:
Your dreaming. Verizon would not honor the $25 promised gift. I love the replacement note 7 and I'm keeping it.
Click to expand...
Click to collapse
Verizon doesn't honor a God d**n thing... F**k those guys
---------- Post added at 06:28 AM ---------- Previous post was at 06:27 AM ----------
Verizon didn't want to do my exchange because the line that I had with the N7 is no longer active

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