Windows Phone Lost \ Stolen Phone Checklist - Windows Phone 7 General

I recently had a Windows Phone stolen. I didn't see an obvious "to do" checklist here so I thought I would create one.
Before you lose it...
1. Activate the "find my phone" feature from your windows live settings.
After you lost it... (My Lost \ Stolen Phone Checklist) ...
ON PHONE WITH CARRIER
2. Call your carrier from another phone. Don't deactivate your phone. Tell the rep that you want to limit the purchases from your phone as well as outbound calls and texts from your phone. If you use AT&T explain your situation and see if they will activate "Smart Limits" and credit you for the month. Don't forget to remove this feature later.
3. If you have insurance or a carrier purchased location service you might want to ask about it while you are on. I don't.
4. If you are the administrator of a multi-phone account, you might want to move administrative rights to another phone on the account.
5. You might want to ask about the last calls, texts and purchases on your phone.
ONLINE
6. Login to your carrier smart limits or similar. Allow phone calls to maybe one specific number - a friend maybe. Block all other outbound calls. Block outbound texts. Setup a PIN for charging anything to the phone.
7. If you use any exchange accounts, login to each account web exchange settings and request a remote wipe of the device from each.
8. Login to your windows account. (https://www.windowsphone.com/en-us/my/find) See if the phone's current location helps you locate the phone.
9. Lock your phone and send a message to whoever has it. If you left one number unblocked above, give them that number.
10. When you are sure you can't get your phone back, select wipe the phone.
11. Re-login to the carrier to check the call, purchase and text history for anything unauthorized.
I would attempt most of the above as quickly as you can. I am inclined to wait on the last step since I always have a few kids photos on the phone that won't have synced and I hold out hope that eventually the phone will get to someone who will try to return it. I think once you wipe it the lock message goes away.
ON PHONE WITH CARRIER (LATER)
12. Ask your carrier to block the IMEI from your old phone as stolen and remove the phone from your account.
13. Have the carrier remove "Smart Limits" or similar.
14. If you have a new phone, have it added.
15. Be more careful
Comments? Suggestions?

Hi++
Thanks for tips ! :good:
And sorry about your phone ,hope you find it soon :angel:

Hmmm first set a password for lock screen so no one can access your personal data if they find it?

Password it a defo must, course you will likely only have a few min before its hardreset and the sim removed in which case get that IMEI blacklisted...course its a easy to change that as well, so I guess you have to hope your thief is a complete idiot and doesn't do anything
Sent from my Samsung Focus S using XDA Windows Phone 7 App

Related

Password Lock! Can't unlock =(

A friend of mine was trying to be funny and put a password on my Tmobile Touch Pro2. The problem is, he states he doesn't remember what he put in there.
I called T-Mobile and they want to send me a warranty replacement. But I don't want a refurbished phone when I just bought this a month ago!
Please, is there any way around the default security lock?
First I would Kill him...lol but the only way I know is to Hard Reset. Someone else may know of a way but I dont...sorry...Tj
I assume that is "a former friend" now?
Friend, relative, acquaintance, doesn't matter. You screw something up, break it, render it inoperable, you make it right. Period. So he either unlocks it, or he buys you a new one.
There are ways of disabling the lock feature, but without knowing you presonally I have no idea as to whether you may have stolen the device or not (no offence intended at all) and wish to gain access to someones personal info.
Hard Reset will remove the lock but you will lose all data on the device.
Hold the two call buttons in and press the reset button with the stylus (keep the call buttons held in until you see the message "this will delete "etc etc) follow the on-screen prompts to restore the device to factory settings.
Cheers,
Beasty
Probably not what you want to hear, but I think that the 'Reset Password' option from the menu will also wipe the device.
Simply Hard Reset It. Everything you have in your phone will be wipe out. Also if you had encripted your SD Card, also everything will be unreadable...
If you haven't synched since the happy moment your docs and PIM data will be on your PC if you back up to Windows & use outlook.
Hey Beasty,
Do you know someone I can speak to who can authenticate that I own my phone and give me the back door for the stupid password reset without wiping my data?
I screwed up the password somehow and can't get it unlocked. I don't have the phone backed up yet and it has three years worth of contacts and pics from a family weekend I was just started to take off the phone.
Talked to Telus, HTC(they directed me here, although not officially)
Any help would be appreciated.
Sherrie

stolen phone and android market

Unluckly my phone was stolen about a week ago. Ignorant thieves didn't change my google account so when I go to android market I can see they're using it and that they changed the sim (I can see which operator they have).
I also blocked the imei but it doesn't seem to have worked because I can see they are still using it. My question is: is there any way to know the phone number of the sim? I could try to track them if it could be possible or it's just the operator? I sooo want my phone back! (even if now I've got a galaxy sl).
gianpa said:
Unluckly my phone was stolen about a week ago. Ignorant thieves didn't change my google account so when I go to android market I can see they're using it and that they changed the sim (I can see which operator they have).
I also blocked the imei but it doesn't seem to have worked because I can see they are still using it. My question is: is there any way to know the phone number of the sim? I could try to track them if it could be possible or it's just the operator? I sooo want my phone back! (even if now I've got a galaxy sl).
Click to expand...
Click to collapse
Did you install Wavesecure or lookout? If so, they let you track the phone etc...
If you use 2-factor gmail login, you can disable the one-time password that your google account uses.
But without Wavesecure or equivalent, you can't really track the number, unless your network can (and most won't do it, citing "data protection" even when you own the phone).
Stupid laws like this mean technical precautions are best. WaveSecure and other such apps can even GPS locate the phone
Sucks man, I feel for ya... Wishing you the best in your search for these idiots. Give them a firm beating.
agentfazexx said:
Sucks man, I feel for ya... Wishing you the best in your search for these idiots. Give them a firm beating.
Click to expand...
Click to collapse
While I couldn't condone that, having a GPS position of your device does have many uses, including directing the relevant law enforcement personnel to them, or indeed anyone else who happened to be in possession of the GPL location
I strongly recommend everyone uses some form of tracking app on their phone. There's free and open source ones available...
Well, if they're still using the phone and it's still connected to your Google account, then you can go to the marketplace from your computer, install Lookout on it, and attempt to track it down, lock it, or wipe it. It's worth a shot.
After that, change your google password. It really sucks though that the Market doesn't have an easy way for you to remove a device from your account though. I had my EVO stolen last week, and I looked for hours trying to figure out a way to separate it from my account with no success.
oh oh?
sorry dude very bad for you. change your password from gmail and save the contacts
CocoaGoddess said:
Well, if they're still using the phone and it's still connected to your Google account, then you can go to the marketplace from your computer, install Lookout on it, and attempt to track it down, lock it, or wipe it. It's worth a shot.
After that, change your google password. It really sucks though that the Market doesn't have an easy way for you to remove a device from your account though. I had my EVO stolen last week, and I looked for hours trying to figure out a way to separate it from my account with no success.
Click to expand...
Click to collapse
Ooh smart I forgot about that. Lookout won't do that unfortunately, as you need to set up an account of sorts...
/me wishes you could VNC into your droid phone via google's cloud to phone system, thus negating the issue of NAT.
I wonder... there MUST be an app that allows you to install an app to the phone, that somehow conveys location to you, without entering info on the device...
If not, perhaps we need to work out a way? The issue is how to tell it who to email... Or...
/me sees an idea emerging...
How about an app allowing you to locate phone AFTER it was stolen, without needing to set anything up?
There is!
It's called Plan B (I can't post the link because I'm too noob on this forum, just search the market)
but the market won't let me install it on any phone, I don't know why
my phone wasent stolen but i always thought if it was that they could just use my card info that is stored and buy any apps they wanted my mom uses my captivate now and for the love of god i cant fig out how to take my info out and replace it with hers when i go to add account it still want let hers add any suggestions
gianpa said:
Unluckly my phone was stolen about a week ago. Ignorant thieves didn't change my google account so when I go to android market I can see they're using it and that they changed the sim (I can see which operator they have).
Click to expand...
Click to collapse
Where can I read on the market which operator is being used on my stolen phone?

Disable the lock code if needed (By-pass exchange policy)

TESTED ON MANGO, AND WORKED FINE
Gentlemen,
I have found the reg key in some posts to disable the lock code for the windows phone, if you have configured the exchange e-mail account in Phone.
I was unable to view the specific reg key in normal registry editor. So I have converted the reg key to an xap file by using provxml method. And you can apply the key even if you don't have the registry editor app installed on your device.
Steps:
1. Deploy the xap file to your developer unlocked device.
2. Launch the app.
3. Tap on the green button, it should gibe you a success message.
4. Uninstall the app.
5. It may require to restart the device, since this is a registry change.
5. U r done. Now u will be able to turn off your phone security code even if you have configured the exchange e-mail account in your phone.
I have tested on my chevron unlocked HTC HD7, and it is working fine.
Hope some one will be looking for this.
Note: it's recommended to keep your phone with lock code enabled, but sometimes we need to keep the phone unlocked for some reasons.
If you install this xap, it will enable another wonderful feature..
By default, the 10 invalid attempts will erase ur phone. But after you install this xap, the password will be locked out for 1 min after 5 invalid attempts. Then after each attempts, the lockout time will double. I have tried untill the phone lockedout for 64 minutes. Then I stopped trying with the invalid lock codes. It will help you to keep the data safe, if anyone play with the phone, especially kids.
Note: Please don't try after 5-6 attempts if the phone didn't get locked out, may be this not compatible on your device. You may lose your data. I applied this on my T-Mobile HD7, and it is working fine.
Hit thanks if you like my post..
Thanks
JAZEEL
So I just applied the registry change in your provxml, and it temporarily works,i.e. it enables the option in the lock and wallpaper screen to disable the password, but next time you sync email the policy is reenforced and you have to set a pin again.
Are you also changing the permissions to that reg key in your xap somehow? haven't got a machine with the dev tools handy to try the actual xap out.
benneh said:
So I just applied the registry change in your provxml, and it temporarily works,i.e. it enables the option in the lock and wallpaper screen to disable the password, but next time you sync email the policy is reenforced and you have to set a pin again.
Are you also changing the permissions to that reg key in your xap somehow? haven't got a machine with the dev tools handy to try the actual xap out.
Click to expand...
Click to collapse
I have tested myself, and it's a permanent solution. It's stays for ever. But I don't know what will happen if you reconfigure the exchange account..
Is there any way to keep a timeout for the lock? I find it very irritating to enter the unlock code every time the device wakes up
@OP, what is the reg key for the change? You must know that to make an XAP?
timmymarsh said:
@OP, what is the reg key for the change? You must know that to make an XAP?
Click to expand...
Click to collapse
This is the key which deploys through the xap..
[HKEY_LOCAL_MACHINE\Security\Policies\Policies]
"00001023"=dword:1
Doesn't Work ...
Hi I tried this unlocker but it is not working for me every time I connect to the computer (Zune and Windows Phone Device Manager) it relocks and have to chevron unlock again.
Any suggestions?
Hello OP,
I have a Sprint HTC Arrive, I got the following message just trying to launch the xap file:
(WARNING)
(The carrier doesn't exist in database. Please contact your carrier for connection setting and go to Setting>cellular>edit
APN for further configuration.)
Theres no APN in my settings that I see, any help would be great, thanks
Striving said:
Hi I tried this unlocker but it is not working for me every time I connect to the computer (Zune and Windows Phone Device Manager) it relocks and have to chevron unlock again.
Any suggestions?
Click to expand...
Click to collapse
This is to disable the lock code on the phone if you have enabled the exchange account which will force to put the lock code.
To permanent developer unlock, please search in xda, someone already posted it before and I have applied that on my HD7.
purian23 said:
Hello OP,
I have a Sprint HTC Arrive, I got the following message just trying to launch the xap file:
(WARNING)
(The carrier doesn't exist in database. Please contact your carrier for connection setting and go to Setting>cellular>edit
APN for further configuration.)
Theres no APN in my settings that I see, any help would be great, thanks
Click to expand...
Click to collapse
I have checked on my HTC HD7 T-Mobile unlocked.. It's working fine..
Search for the reg key for your specific device, and if you find I will help you to deploy it on your device..
jazeelkk said:
This is to disable the lock code on the phone if you have enabled the exchange account which will force to put the lock code.
To permanent developer unlock, please search in xda, someone already posted it before and I have applied that on my HD7.
Click to expand...
Click to collapse
Thanks for the response funny a little while after I realized that is was for something other than the dev unlock. And happily I have gotten have way there I am unlock but have to make sure I remember to put phone in flight mode before connecting it.
rhn said:
is there any way to keep a timeout for the lock? I find it very irritating to enter the unlock code every time the device wakes up
Click to expand...
Click to collapse
i 2nd that!
jazeelkk said:
I have checked on my HTC HD7 T-Mobile unlocked.. It's working fine..
Search for the reg key for your specific device, and if you find I will help you to deploy it on your device..
Click to expand...
Click to collapse
Thanks for your response, the only reg i've ever found to disable the lock on my device is the one you posted and built into your xap file. For some reason the reg doesn't exist in my phone and I can't create it either.
Most likely why you put this together for us. But on my end here, I now have to app to my phone, once I go to launch it I get the message from my previous post, it just wont deploy/launch. Any ideas up i'm for trying.!!
Thank you,
The reg key is protected, so you can't browse to it, but you can still use a tool like advanced explorer to set it by manually specifying the full path and value to change.
I was able to set the value manually like this, but like I mentioned the value is set back automatically next time your phone sync's with exchange. The policy must get checked on every sync with exchange, and gets set back if your exchange server requires a PIN policy.
From what I can ascertain this XAP simply sets that value, so you would have to run this xap after every sync which isn't a great solution.
barrychon said:
i 2nd that!
Click to expand...
Click to collapse
I have tried it as mentioed in some old posts. But it is not working. Only thing I could do is to activate the ON/OFF button with this reg key, so that I can disable the code at any time.
I presume you guys know this already, but just for the heck of it.
You're bypassing a policy. A policy that's most likely you companies' policy. If you do lose your phone and people are able to access files or e-mails that are highly important and/or confidential, you could take the blame for leaking this information.
This could mean the company would sue you for all kinds of things, and it would be very much possible they would fire you. There is a reason the policy is enforced.
I can see why you want to disable the policy, but, as said, there is a reason your company wants that policy on a device that connects to their Exchange server and it's not to annoy you.
EvilWhiteDragon said:
I presume you guys know this already, but just for the heck of it.
You're bypassing a policy. A policy that's most likely you companies' policy. If you do lose your phone and people are able to access files or e-mails that are highly important and/or confidential, you could take the blame for leaking this information.
This could mean the company would sue you for all kinds of things, and it would be very much possible they would fire you. There is a reason the policy is enforced.
I can see why you want to disable the policy, but, as said, there is a reason your company wants that policy on a device that connects to their Exchange server and it's not to annoy you.
Click to expand...
Click to collapse
You are right. I recommend to keep the phone locked always.
It meant for some situation, where we need the phone need to be stayed unlocked. Atleast we should have the option for it.
EvilWhiteDragon said:
I presume you guys know this already, but just for the heck of it.
You're bypassing a policy. A policy that's most likely you companies' policy. If you do lose your phone and people are able to access files or e-mails that are highly important and/or confidential, you could take the blame for leaking this information.
This could mean the company would sue you for all kinds of things, and it would be very much possible they would fire you. There is a reason the policy is enforced.
I can see why you want to disable the policy, but, as said, there is a reason your company wants that policy on a device that connects to their Exchange server and it's not to annoy you.
Click to expand...
Click to collapse
Thanks mum. But seriously...
I think this is a perfect example of a security policy being set which isn't realistic, so users find workarounds. Like when you mandate everyone has a 50 character password which has to be changed once a week, everyone simply ends up writing them down on post it notes.
The PIN code every time you want to use your phone is bloody annoying. It could improved to make it more useable, e.g.:
Only require a PIN if it's been more than 30 minutes since you last entered it.
Only require a PIN when accessing data in exchange like calendar/email.
Specify certain actions which don't require a PIN unlock, e.g. playing music or games.
Anyhow this is mostly irrelevant as this hack is only temporary and the setting reverts so that's a killjoy.
benneh said:
Thanks mum. But seriously...
I think this is a perfect example of a security policy being set which isn't realistic, so users find workarounds. Like when you mandate everyone has a 50 character password which has to be changed once a week, everyone simply ends up writing them down on post it notes.
The PIN code every time you want to use your phone is bloody annoying. It could improved to make it more useable, e.g.:
Only require a PIN if it's been more than 30 minutes since you last entered it.
Only require a PIN when accessing data in exchange like calendar/email.
Specify certain actions which don't require a PIN unlock, e.g. playing music or games.
Anyhow this is mostly irrelevant as this hack is only temporary and the setting reverts so that's a killjoy.
Click to expand...
Click to collapse
Lol, you have a point, but or colleague above is quite correct, the policy is enforced for a reason. At my company, such an offense can mean instant dismissal
(if you use exchange for just calendar and contacts, as i do, a pin is not required to unlock, the policy is only enforced for email strangely enough....)
I agree the Pin should be how it was in WM 6.5 where you could have it only ask after 2 hours or evey 24 in some cases. That way if was a good balance. This business of requiring the PIN every time you look at your phone is crap. I have removed it from my droid device and I am fornunate that my company will not hassle me over it. Still though its a bunch a crap to enter it every 5 minutes.

[Q] selling my phone and concerned about identity and username

before i hand this evo over to the next owner is there anyway i can remove my phone number and @sprintpcs.com username?
i just flashed the latest rooted stock odexed rom and am meeting the buyer at a sprint store later today.
Factory reset the phone. If you're referring to the data under the ##data# menu, I don't think that stuff will change until its activated on another account.
You may have to get the phone deactivated, because it may still be registered to you. You can delete all the data on it, but like if you call it, it'll still have your account registered to it; so do that, and if your friend has sprint, they'd have to add that phone to their line.
Never mind .....
teh roxxorz said:
You may have to get the phone deactivated, because it may still be registered to you. You can delete all the data on it, but like if you call it, it'll still have your account registered to it; so do that, and if your friend has sprint, they'd have to add that phone to their line.
Click to expand...
Click to collapse
thats just it , its not a friend its a craigslist ad i had. ive wiped everything i could find over and over . we are meeting at a sprint store so he can verify the ESN so im looking out for both of us (had a scary issue a few years back with a guy that bout my touch pro)
so my 1o digit phone number will be there and my *********@sprintpcs will be there until he activates it on his account? whats the risk in that?
and i cant get into any *#*#menus#*#* with it now. it has the latest rooted stock rom on it
hellcatt said:
thats just it , its not a friend its a craigslist ad i had. ive wiped everything i could find over and over . we are meeting at a sprint store so he can verify the ESN so im looking out for both of us (had a scary issue a few years back with a guy that bout my touch pro)
so my 1o digit phone number will be there and my *********@sprintpcs will be there until he activates it on his account? whats the risk in that?
and i cant get into any *#*#menus#*#* with it now. it has the latest rooted stock rom on it
Click to expand...
Click to collapse
Once again, you have to deactivate it from your account for that information to go away. You have to call Sprint and remove it from account. They will send the necessary provisioning information to the phone to remove the information.
If I am wrong, please let me know but this is what I had to do for my last two phones when I sold them on Craigslist.
Get the MSL reader out the market. ##RTN# (786)(ReTurN) enter msl. Select reset, and youre done. Don't turn phone back on or it'll reprovision as long as its attached to your account. My preferred method to program if customer doesn't care / new device.
Sent from my HTC Supersonic. Built by HTC tuned by Cyanogen.
hellcatt said:
thats just it , its not a friend its a craigslist ad i had. ive wiped everything i could find over and over . we are meeting at a sprint store so he can verify the ESN so im looking out for both of us (had a scary issue a few years back with a guy that bout my touch pro)
so my 1o digit phone number will be there and my *********@sprintpcs will be there until he activates it on his account? whats the risk in that?
and i cant get into any *#*#menus#*#* with it now. it has the latest rooted stock rom on it
Click to expand...
Click to collapse
Well if the guy is a real creep, he could attempt to hack into your account, and he'll have your number.
Or call and say I forgot my passwords to my account, sales rep: number on the account, -given- boom, entry.
tgruendler said:
Once again, you have to deactivate it from your account for that information to go away. You have to call Sprint and remove it from account. They will send the necessary provisioning information to the phone to remove the information.
If I am wrong, please let me know but this is what I had to do for my last two phones when I sold them on Craigslist.
Click to expand...
Click to collapse
nope your right they have to do it on their end, thanks for the info

Huge issue: Factory reset required to remove WLID from phone

You heard right - there is no way to remove the Windows Live ID assigned to your phone without a factory reset. Considering there is no way to back up app data and messages, this presents a huge issue for anyone who wants to or is required to change their ID.
I had a problem just before the Mango update; I wasn't able to use the windowsphone.com services and so removed my phone from the site, assuming that I would be able to add it again in order to fix the problem. However, there was no option to do so. I asked around and someone told me I should try removing my account from my phone and logging in once more, in order to re-assign my phone to my Live ID. Upon discovering that I wasn't able to, I contacted support and they confirmed, to my dismay, that I would be required to completely reset my phone to change my ID.
I've now lost all the data I had on my phone: all my SMS messages, all my game saves - anything that wasn't synced into the cloud - gone. All because I just wanted to remove my Windows Live account from the phone. Another user had their XBL gamertag hacked and lost everything on their phone, too.
Quite honestly, it's just ridiculous and never should happen in the first place. Unfortunately, many users won't notice the issue until they want to change their ID sometime in the future. At that point, they would lose everything. So, I've created a feature suggestion at the UserVoice support page.:
http://windowsphone.uservoice.com/forums/101801-feature-suggestions/suggestions/2283489-allow-for-change-removal-of-windows-live-id-withou
Please vote for it, if you can. It's vital that problems like these are found and eliminated before they affect the general public.

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