call function or phone hardware is messed up - Galaxy Note II Q&A, Help & Troubleshooting

Yolo,
My friend recently bought a galaxy note 2. He has this annoying problem like he's not able to hear or speak on a call. He even tried using the headset, he can hear when the call connects but automatically everything goes blank so at this point I think there something wrong with his phone software. So I suggested him to try using 3rd party phone app no luck there. Even a factory reset 3 or 4 times didn't work even flashed the firmware via odin nothing worked.
Any suggestions like was there a similar problem for jelly in s3 or note. Is there a fix for this.
Sent from my GT-N7100 using xda app-developers app

Sounds like a defective device to me. He should probably setup an exchange.

Related

Problem with S2 going into silent mode on its own

I have had my own SGS2 since it came out and have had no issues at all. I got one for my gf and gave it to her a few days ago and she already has experienced some strange issues. The most important of those issues is that the phone randomly (and quite frequently) goes into silent mode. It happens in the middle of normal use or if the phone is just sitting on the table. Its definitely not a matter of accidentally hitting the volume button or something like that. This is an issue because she is missing all her calls and notifications. The phone is rooted and is running GB 2.3.5 ....Anyone have any idea how to fix this? any help would be greatly appreciated. Thanks!
Same here too .. I have tried so many roms to get rid of this problem ,,, but same
I thought I was just crazy! My phone does this all the time. Very annoying.
Sent from my SGH-T989 using xda premium
My phone has been doing that from day 1, I thought it must be somehow a changed setting while in my pocket (it it moving or something)...nice to know that it isn't just my phone
Yea I have no idea what it is ..strange. I don't know if her phone still has the problem. According to her it doesn't happen anymore but then again she has her phone on vibrate 99.9% of the time so I can't really know if it is still changing on its own
it is very annoying...I have missed important phone call because of it. I just did not think it was the phone doing it on its own (strange issue for a phone to have). I don't think I have heard of any other phone doing such a thing.
Did you find any solution to this annoyance? I am facing this for quite sometime and don't have a clue on how to fix this
Sent from my GT-I9100 using xda app-developers app

Phone reboots after Bluetooth call??

I have a Jawbone Era headset and of course the HOX. When ever I initiate a call I get connected but when conversation is finished and I try and hang up the phone freezes for a few seconds and the completely reboots. I tried to make calls in Safe Mode and this phenom doesn't happen?? Any thoughts?? Any apps possibly causing this?
Jklsr55 said:
I have a Jawbone Era headset and of course the HOX. When ever I initiate a call I get connected but when conversation is finished and I try and hang up the phone freezes for a few seconds and the completely reboots. I tried to make calls in Safe Mode and this phenom doesn't happen?? Any thoughts?? Any apps possibly causing this?
Click to expand...
Click to collapse
yeah it could be an app, but it could also be a rom iusse
I had the Text By Voice app installed. I tried uninstalling it to see if that would fix my bluetooth issues. It seems to have done so. I have made several calls and not once has my phone rebooted. The only downside is I really liked that application!! I need to contact them and see if something can be done so I can reinstall it!
Sent from my HTC One X using xda app-developers app
Jklsr55 said:
I had the Text By Voice app installed. I tried uninstalling it to see if that would fix my bluetooth issues. It seems to have done so. I have made several calls and not once has my phone rebooted. The only downside is I really liked that application!! I need to contact them and see if something can be done so I can reinstall it!
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
maybe that app isn't compatible with JB yet (if you're on JB)

Galaxy S3 Volume Not Working

Hey, i'm new to the forms so i just though i'd give you a background on my problem. Basically at random times when i try to turn up or down the volume the phone won't let me. Its almost like volume is disabled. I thought it could be an app or the recent firmware update but it seems like that ins't the problem. The only way i can get my volume to work is by rebooting my phone. Then i can adjust the volume for a few hours, until it happens again. I've had this problem for about a week now and its extremely annoying. I apologize if this is not in the correct category.
The attached imaged is what it looks like when i cannot adjust my volume.
Same Problem Here
I have the exact same problem. It's very annoying as I pretty much have to restart my phone at least once a day just for some volume.
I've had it happen randomly too. Only solution I've seen is a reboot
Sent from my SGH-T999 using Tapatalk 4 Beta
What roms are you guys using? I see its not stock so if you all have the same one its probably the rom causing the problem.
Odin back to stock snd see if it still happens.
Sent from my SGH-T999 using xda premium

Random sluggish performance that requires reboot?

Hello everyone. I've been experiencing a problem lately that has me scratching my head. The phone for no reason and at random times because super sluggish like the frame rate or something is super low.. It seems to be most apparent in the launcher.. It happens at random even if the phone is cool or hot. Happens on touchwiz launcher as well as nova launcher.. Clearing ram and open apps doesn't work... The only thing that makes the phone go back to normal is a reboot. This also happens on any custom ROM. With stock or custom kernel.. So.is this a CPU hardware problem? Has anyone else had this happen? It's already been happening quite often and its becoming annoying. Factory resets don't solve it either as it comes back randomly. If anyone can shed some light please do.
Sent from my GT-I9505 using xda app-developers app
pezlomd said:
Hello everyone. I've been experiencing a problem lately that has me scratching my head. The phone for no reason and at random times because super sluggish like the frame rate or something is super low.. It seems to be most apparent in the launcher.. It happens at random even if the phone is cool or hot. Happens on touchwiz launcher as well as nova launcher.. Clearing ram and open apps doesn't work... The only thing that makes the phone go back to normal is a reboot. This also happens on any custom ROM. With stock or custom kernel.. So.is this a CPU hardware problem? Has anyone else had this happen? It's already been happening quite often and its becoming annoying. Factory resets don't solve it either as it comes back randomly. If anyone can shed some light please do.
Sent from my GT-I9505 using xda app-developers app
Click to expand...
Click to collapse
I would contact T-Mobile it could be a phone problem if you are seing it after an Odin back to stock. That would be my only suggestion is an Odin back but since you already did that I would see about getting the phone switched out
Sent from my GT-I9505G using Tapatalk 4
byron1985 said:
I would contact T-Mobile it could be a phone problem if you are seing it after an Odin back to stock. That would be my only suggestion is an Odin back but since you already did that I would see about getting the phone switched out
Sent from my GT-I9505G using Tapatalk 4
Click to expand...
Click to collapse
How could I prove to them that this is worthy of a warranty replacement? I can't seem to reproduce the problem.. It just happens..I thought Odin would solve the problem too but then it just randomly happened
Sent from my GT-I9505 using xda app-developers app
pezlomd said:
How could I prove to them that this is worthy of a warranty replacement? I can't seem to reproduce the problem.. It just happens..I thought Odin would solve the problem too but then it just randomly happened
Sent from my GT-I9505 using xda app-developers app
Click to expand...
Click to collapse
Explain to tmobile what's happening and let them know you want a new device. they are very easy to work with and tmobile won't make you prove anything. Ive been with tmobile for ten years now. Trust me they are easy to work with if you explain the situation and let them know it clearly interferes with your ability to use the device as it should be used. You should have ZERO problems with returning the device. By the way sounds like your device DOES have serious problems so id call tmobile as soon as possible. They MIGHT try trouble shooting it FIRST as this is procedure they HAVE to follow simply let them know after trouble shooting that your issue IS STILL PRESENT and they will exchange your device for a new one without issue...so call them asap. You won't have any trouble. You will see. They are very EASY to work with so NO WORRIES. Call and get your device exchanged NOW. Hope this helps you out. I've had a LOT of expirence working with tmobile. It won't be a problem. Youll see. Best wishes to you and hope you get this matter resolved today.
realsis said:
Explain to tmobile what's happening and let them know you want a new device. they are very easy to work with and tmobile won't make you prove anything. Ive been with tmobile for ten years now. Trust me they are easy to work with if you explain the situation and let them know it clearly interferes with your ability to use the device as it should be used. You should have ZERO problems with returning the device. By the way sounds like your device DOES have serious problems so id call tmobile as soon as possible. They MIGHT try trouble shooting it FIRST as this is procedure they HAVE to follow simply let them know after trouble shooting that your issue IS STILL PRESENT and they will exchange your device for a new one without issue...so call them asap. You won't have any trouble. You will see. They are very EASY to work with so NO WORRIES. Call and get your device exchanged NOW. Hope this helps you out. I've had a LOT of expirence working with tmobile. It won't be a problem. Youll see. Best wishes to you and hope you get this matter resolved today.
Click to expand...
Click to collapse
I'll have to agree here. I've had many issues over the years (anyone remember the LG G2X?), and they will stand by you. Sometimes you have to squawk loudly, but they want you to be happy...
Unlike Sprint.....I hate Sprint
Edit: If you're not happy with their response, just escalate it to Customer retention...they have the real power.
I had bad lag when I was trying to text, send an email, or anything involving using the keyboard. I flashed a ROM thinking that would take care of the issue . It didnt, still had hang ups and lag. I flashed back to stock and received a new phone and havent had an issue yet.

Black Screen/mic issue

Hi everyone,
I am having an odd issue. Regardless of the rom I use, very often when either I make a call or receive a call my screen will go black as soon as I answer it or it connects.
The problem though is, i Can't get the screen to go back on until the call disconnects. If I do get the screen to go on by mashing the buttons, the second I get back to the screen that shows the call it goes black again.
Also, at the same time when this happens, people cant hear me, it sounds like I'm in a tunnel according to them. I literally have to scream. The only way I can take call normally is hope it doesnt go black instantly and switch it to speaker phone. Then it works fine.
I am currently running carbon 4.4.2, but its not a rom issue in my opinion as this was happening when I ran Liquid and paranoid.
Any ideas, its getting to the point where its getting very annoying.
Thanks again!
I'd Odin to stock.
And start customizing my phone 1 step at a time to see if something I had running was causing the problem.
Sent from my SGH-M919 using xda app-developers app
Android_Monsters said:
I'd Odin to stock.
And start customizing my phone 1 step at a time to see if something I had running was causing the problem.
Sent from my SGH-M919 using xda app-developers app
Click to expand...
Click to collapse
Well, guess we will never know because I accidently dropped my stapler on my phone and now its totally busted lol ..already got a new one on the way

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