My 2 month old One X seems to have developed a problem today, with it's GSM/UMTS radio. Was working fine this morning in Dublin. Caught a ferr y back to the UK and it was still fine but by the time I got to my office in Chester, it was showing no service. I just put it down to a local issue with the Vodafone network. But, on the 200 hundred mile drive back to London, despite rebooting and trying to force it to re-register as GSM, WCDMA in GSM/WCDMA modes, I've still not managed to get anything other than No Signal. Clearly not a general Vodafone network problem as the UK news and internet sites would be all over it.
I got back home and tried the other Vodafone SIM that I use in my Galaxy Tab (screwing up the SIM slot in the Tab, in the process) but exactly the same problem. I've spoken to Vodafone and despite me trying the other SIM, they've just said it looks like your SIM isn't registering with the network, so we'll send another out. All good except I'm off on holiday tomorrow.
I'm wondering if the radio "chip" itself has gone AWOL and wondered if there is any way to diagnose that on the handset itself? Any ideas if that's possible or anything else I can try to diagnose the issue?
Failing that, I guess it needs to go back to HTC for repair/replacement. Anybody know how warranty repairs work and how long it's likely to take to resolve and anything I should do with the phone beforehand?
You need to try your sim in another phone to eliminate the sim card
If its the same in another phone its the sim if it works fine its the phone
Related
I broke and replaced the screen in my unlocked upgraded flashed-ROM wallaby and the unit now starts up and reports invalid SIM.
Is there any solution or should I re-flash the rom again and see if that works, hope for the best?
Try the SIM in a different (unlocked) phone, to make sure the SIM isn't fried. If the SIM is fried, you can get a new one from your provider. SIMs do get fried sometimes -- it happened to me a couple months back. Fortunately my provider (Cingular) has a shop just down the road from me, and they burned a new SIM in 5 minutes.
I apologise, I should have said
Sorry, I should have said, it does work in another machine and as I said, it did work immediately I used the xda flashing process to upgrade the ROM in this very unit before I dropped it.
Everything else in the new ROM seems to work which makes it infuriating that it wont recognise the SIM. I even tried calling T-Mobile and asking them if they could see the SIM on their network and they couldn't.
(I even have one of those SIM copying devices they send you free for some unknown reason when they want you to upgrade your service to some kind of higher level SIM card. I was wondering if I should try to use it again but as mine does work, this, like the whole copying device, seemed a bit academic)
Hello,
Sorry if this question has been answered elsewhere but I am a noob to this site. I have looked -promise!
Basically I have had an XDA Orbit on O2 UK which I have had for over a year with no problems. Recently I changed contracts but kept the same phone and O2 sent me a new 3G sim card.
Now when using the device for a long time (such as wi-fi, reading a book in Microsoft Reader, making a call) the phone will lose the phone signal and slow down. If left it will sometimes recover and get a signal again, or sometimes it keeps searching for a signal for a few minutes and then resets itself.
Sometimes when it is searching for a signal the top area of the phone gets warm.
I have tried a hard reset but this has not solved the problem. Is this to do with the 3G sim card? Should I try upgrading the ROM of the radio stack? Or would an entirely new ROM help?
The version details at startup are:
IPL 3.04.0001
SPL 3.04.0000
GSM 02.67.90
OS 3.4.0.0
Please help. Thank you.
Try to upgrade your Radio ROM. That can be a good solution.
Cheers
Thanks -I will try that tonight.
Ok I have updated the radio ROM and I still get the same problem. It will be fine for a bit but then the phone will lose signal, keep searching, and eventually reset itself.
Would using an entirely new ROM help or is the fact that this was not fixed by updating the radio ROM indicate that is this more of a hardware problem?
The details at startup now look like this:
IPL 3.04.0001
SPL 1.11.0000
GSM 03.21.90
OS 3.4.0.0
Thank you.
Yes... That looks like a hardware problem to me, since you upgrade your Radio ROM.
But for a last test you can flash a WM6.1 ROM and see if the problem is the same.
If it maintains then is surelly a hardware problem.
Cheers
I don't usually post on these forums but have been a reader for some time!
There are some things you need to know about 3G before you use this handset with this sim!
it's against your terms and conditions to use a none 3G handset with your sim 3 can and will cut your number off (ive seen it happen)
secondly 3 only have 3G netowrks they use orange's masts for when customers drop out of signal range to 2g. Hence your using orange masts which take it from me are rubbish! they have some of the worst reception in the country and ive only recently stopped selling mobile phones i doubt they changed much in 6 months!
to cut it short you need a 3G phone to go with your 3G sim im afraid this handset is not capable of 3G .
Hi thanks, for your comments.
I am not using a 3 sim card, it is an O2 3G sim card. I have tried today to reflash the O2 UK ROM image with the original settings to see if this helps but it still spends a long time without a signal and resets itself when it cannot get a signal for a while.
Is anyone else using a 3G sim card in this phone?
It worked well enough for me today to ring O2 and ask them if I could be "downgraded" to a 2G sim card. They said that they don't even do 2G sim cards anymore, but they said if I go to O2 store they may have a 2G pay as you go sim, and instead of activating it they could transfer my account details over to it. Anyone heard of that before?
When I went to the shop they said they didn't have any 2G sims and to reset the phone and try to get the settings sent to the phone from O2 online. Which I have done but surprise surprise no luck -not that I really believed the guy in the shop anyway but thought it was worth a try.
Any comments or suggestions?
Thanks.
Just to update, I have tried so many different things to get this fixed but it seems as though the 3G sim card is not the problem, as all fixed now by buying a replacement battery.
Now the phone works fine all of the time -it does not lose signal or anything. The old battery must have been faulty.
I do not know the exact fault but my guess is that when I turned the phone on at startup it was ok, but then as soon as I did anything it was drawing more current/amps from the battery it generated a fault which then made the phone lose signal and eventually reset.
I'm not sure on the science of it all exactly but it buying a new battery on ebay for £7 has certainly fixed the problem.
The Orbit/Artemis works fine with a 3G USIM -they are backwards compatible with a 2G SIM card and this obviously was not the problem.
Hi.
I have a similar problem... my o2 xda orbit for the last few days keeps hanging and reseting. It takes some time for me to be able to turn it on again.
even if i take out the battery and put it back in again...
Is this similar to what happened to you?
judgereinhold said:
Just to update, I have tried so many different things to get this fixed but it seems as though the 3G sim card is not the problem, as all fixed now by buying a replacement battery.
Now the phone works fine all of the time -it does not lose signal or anything. The old battery must have been faulty.
I do not know the exact fault but my guess is that when I turned the phone on at startup it was ok, but then as soon as I did anything it was drawing more current/amps from the battery it generated a fault which then made the phone lose signal and eventually reset.
I'm not sure on the science of it all exactly but it buying a new battery on ebay for £7 has certainly fixed the problem.
The Orbit/Artemis works fine with a 3G USIM -they are backwards compatible with a 2G SIM card and this obviously was not the problem.
Click to expand...
Click to collapse
I think that I had the same problem but with a normal 2g sim. After an
intensive use over 1,5 years my Artemis p3300 had low signal and frquently resetting. I resolve all these problems changing the battery with a new one. It's important advise all Artemis owners that a lot of problems can be due to an old battery!
Yes that's basically exactly what happened to me. It would lose signal, keep searching then eventually reset. When I turned it back on it would still not have a signal and would take lots of times of turning it on and off before it would settle down again.
I bought a new battery from ebay for £4.95 (+£2.95 p&p) and now everything is working fine and has been for over a couple of weeks.
I had tried changing the ROM and still had the same problem. I would advise you to get a new battery and try that.
Hi, I am from CZ... - P3300 by Vodafone CZ
When I connect to wifi I sometimes lose the signal for phone.. One time I lose signal during the phoning and sometimes I lose signal when I use GPS...
Phone is 1,6 years old...
It is the same problem, isn't it?
It's a pity :-(
Can you give me an advice where I can buy the best battery? Should I buy a battery in CZ (home) or in abroad I can find cheaper and better??
(sorry about my english)
Yes that sounds like the same problem to me, I got a new battery from ebay because I thought it would probably be cheapest.
Try Vodafone first as they will be able to sell you a new battery and it may not be too expensive.
Hi all,
Not sure whats relevant so here's the bit. I cannot get any cellular data service on my brand new desire. Phone calls and WiFi have both worked perfectly well.
I ordered a Desire A8182 unlocked from some place in Canada. I then immediately moved to the UK and got a pay as you go service with O2. I also got the data bolt-on. module.. tariff... something. Anyway, there is no cellular data, no icons, nothing to indicate functionality or life out of the cellular data antennae except the mobiles networks menu which says it should be on and working. I bought some vodaphone credit and a tech spent almost an hour trying his best to make it work but with no luck. He referred me to here. I'm beginning to worry this phone I bought may be damaged, maybe not physically but possibly corrupted firmware? Is there anyway to tell what is the problem with my phone?
thanks ahead
drew
Hi guys.
So I've been going through the painful process of logging a network fault with vodafone here in Australia, just to be told 10 minutes ago that my job has been closed and put down to a handset issue.
My issue is probably best described by this little video I've shot of my phone in action: https://skydrive.live.com/?cid=abebdf487d4ef439&id=ABEBDF487D4EF439!849
As you'll see, in the browser I will click a link and the loading bar will show that it's starting to do something. Reception will sit on 3G (no loading yet) flick to H (no loading yet) flick back to 3G (no loading yet) and then back to H and will load the page. Now I understand that going between 3G and H is normal behaviour, but in my situation not a single iota of data is transferred until it's gone back and forth, often taking 5-7 seconds for each request.
Now here's the odd part that makes troubleshooting really annoying. Putting another vodafone sim in my phone has the same problem. Putting my sim in another vodafone handset works fine. But putting a Telstra (our countries biggest telco with a 3g network that trumps everything else in OZ) sim in works flawlessly with pages loading instantly, even midway through an 3g/H transition.
I have updated to 4.0.2, experimented with various radios all to no avail. Vodafone has told me to take it into a store for them to deal with, but I'm really not keen on trying to convince a salesman that I actually have a problem and then being without a phone for 2 weeks, only for it to be sent back after a reflash with the problem remaining. Does anyone have any other ideas before I bite the bullet and take it in?
I'll have to bump this one, any ideas, anyone?
final bump
Hi Hinee,
I live in Argentina and I'm suffering the same thing. I used to have a Nexus One and 3G worked perfectly, now since I made the change I'm having the same issue you described. As you did, I tried with different radios to no avail.
Now, I find curious what you say about the SIM cards because it relates wot what I read in another forum. I just found a post somewhere else (sorry I didnt save the link) which says that the age of the SIM card may have something to do with the issue.
I haven't been able to test it yet, nor do I know enought about cellphones to know if its coherent or not, but I'll be calling my carrier today and ask for a SIM replacement to see if that solves the issue.
I'll let you know if that works for me.
Guys I need help. Today while at work in my pocket, my phone lost all signal totally and won't pick it up again. I was running CM9 Beta 1 and I've seen people say they've had similar problems so I tried reflashing, nothing happening. I've since tried Trip's version of CM9 and LeeDroid, no service. With Leedroid it at least recognises that I've removed the SIM, but putting it back in isn't helping. I haven't dropped it, it hasn't gotten too hot, it's just stopped functioning. Do I need to relock and hope they'll repair? This is my only phone and I dread being without it for weeks. I bought it SIM unlocked from Carphone Warehouse about three months ago, so the chances of a swap seem remote.
Big problems on o2 at the min if that's who u r with
I'm on Giffgaff, so sort of. It seems odd that it won't find any network at all though, even without SIM..
signal
i'm on o2 also...got no signal...o2 totaly down by the live service status once i got the page to load..
O2's service page claims Blackpool should be working.
tried to ring customer services and cant get through from landline either..
O2 is giffgaff and tesco mobile aswell
All off the same network
Yeah. I HOPE I'm one of the affected customers as it means my One X isn't broken, but I've surveyed half a dozen local O2/giffgaff users I know and they're all working fine, so I'm either unlucky or very unlucky.
Mine is fine, but i know many with none workin sim card, they do know about it and r fixing as we speak
i thought mine was broken also. also did a checkmend imei report as i thought it had been blocked. still have no network now..
just came back a min ago......yeahhhh..
spoke too soon...lol
http://crave.cnet.co.uk/mobiles/o2-down-in-parts-of-uk-50008586/