I know this is probably a long shot, but from what I've read Asurion doesn't follow the phone, it follows the SIM. I spoke with a lady from Asurion, but she was no help at all, so I spoke with someone at T-Mobile and he wasn't any help either. They both basically stated that they weren't sure and would need to get back to me about it. That was almost a week ago and I still haven't heard back from either company, great customer service, isn't it?
If the insurance won't cover the phone I don't want to be paying the $7.99/mo for it and not be able to use it if the time comes.
PS: I do assume the answer is no, but it's worth asking I suppose.
Try starting a claim online and see how far it goes. Or call and ask someone at asurion.
Sent from my Galaxy Nexus using xda premium
digital4282 said:
I know this is probably a long shot, but from what I've read Asurion doesn't follow the phone, it follows the SIM. I spoke with a lady from Asurion, but she was no help at all, so I spoke with someone at T-Mobile and he wasn't any help either. They both basically stated that they weren't sure and would need to get back to me about it. That was almost a week ago and I still haven't heard back from either company, great customer service, isn't it?
If the insurance won't cover the phone I don't want to be paying the $7.99/mo for it and not be able to use it if the time comes.
PS: I do assume the answer is no, but it's worth asking I suppose.
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the answer is no..i have checked, double checked, tripled checked...
i originally asked a tmo chat rep..he said yes, i didnt believe him so i wanted to double check...i asked another rep and he said no...then i called asurion directly and they said no
asurion is the company that handles most of the major US carriers...being that the galaxy nexus (GSM) is not supported by any of our carriers its easy to see that the answer would be no
ensquared will though...only like $60/year and a $75 deductible
ensquared.com
they cover water damage, loss, theft, drops, pretty much everything
i just sold my SG2 today..gonna call tmobile to cancel my phone insurance now that im using the galaxy nexus
according to their pamphlets they only cover phones sold by tmobile. I have found securranty to be a cheaper but reliable provider of smart phone insurance.
I have a question for you all. I have the Galaxy Nexus on Verizon. I bought it through them back in late December, early January. Now, we don't have a contract with them anymore, though my Nexus seems to be crapping out on me. I use it as a music and movie device, and an alarm clock. Is there anything that I can do to get a replacement? I believe that they cover phones for a year, right?
just call them and tell them what going on. worked for me many times
Doesn't hurt to stop in a store or call em'. It wouldn't shock me if they just direct you to samsung with not having service from vzw to device anymore.
good day.
My experience with verizon is:
You have a year warranty if they can verify when the phone was first activated by looking up your old account. It helps if you have an account with them still, but they will repair the phone if you explain that you're trying to reactivate it.
aquid2 said:
My experience with verizon is:
You have a year warranty if they can verify when the phone was first activated by looking up your old account. It helps if you have an account with them still, but they will repair the phone if you explain that you're trying to reactivate it.
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Called them. They want me to pay to replace it. They want me to pay more than the price of the phone... I'm going to go to a Verizon store and see if I can get it replaced there, if not, I'll just send it to Samsung.
Thanks guys.
I just dropped my Dinc and shattered the screen. I am beyond bummed out. I know I can buy a replacement screen and replace it myself relatively inexpensively but I also have insurance on the phone. I went to Asurion's website and started a claim, going as far as entering in my credit card info, but they won't tell me what phone they're going to send me. I'd really rather not pay the $99 deductible not knowing what I'm going to be getting. Anybody else have a similar situation that may know what the replacement phone is? I don't think its very fair for them to just send whatever they want, undisclosed, for a higher deductible than what they had originally told me. HELP!
Just got off the phone with an Asurion agent and she informed me I would be getting another Droid Incredible. For a $99 deductable, I think I would rather just find a replacement screen and fix the one I have. Anyone replace a screen on their Dinc before?
I had this same problem until I discovered that my Inc happened to be covered under extended warranty (this was about a month ago)
Assurion offered me the Inc2 for the 99 deductible, altough this may have been just because the Inc1 was out of stock. Id call a local Verizon retailer (NOT an official VZW store, one of the authorized resellers like Wireless Zone or similar) and see what options they have available.
Adreaver said:
I had this same problem until I discovered that my Inc happened to be covered under extended warranty (this was about a month ago)
Assurion offered me the Inc2 for the 99 deductible, altough this may have been just because the Inc1 was out of stock. Id call a local Verizon retailer (NOT an official VZW store, one of the authorized resellers like Wireless Zone or similar) and see what options they have available.
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They probably rebuilt your old one and are trying to unload it on me for that $99 deductible!
Sent from my ADR6300 using xda app-developers app
So here is my story and I am going to make it as short as possible...
About two months ago, I had a Gnex on Sprint. I ended up trading someone on Craiglists for a Evo 4G LTE. I stayed with that phone for about a week or so before i traded that one to my wife for her S3.
Well recently she said she had been missing her S3 so i put her phone up for trade on craigslist for a S3. I received an offer that I couldnt refuse so we met up. That was last night, we are at the mall and as we are trying to switch over phones with Sprint, my phone becomes a paper weight. The rep on the phone told me that my phone has been reported as lost or stolen and that I need to take that phone back to Sprint. I was very fustrated being that we spent over 45 minutes on the phone with them trying to make a simple swap. We ended up cancelling the whole thing and all I was left was was non working Evo LTE.
I went home and thought to my self this is a HUGE mistake on Sprints part and I am sure that it will get resolved once i take it back. Well they ended calling me back and stating that as of OCt 24th my Evo was flagged as stolen. I asked how or why if I have been using this phone for over 2 months now. They said that the individual that i swapped my Nexus with never returned that phone after he did an insurance claim on it. Yet when I called them a few weeks later to make the swap with my wives phone they didnt say anything about it. I am so angry with Sprint that I decided to go ahead and sell my S3 pay the ETF and go buy a Nexus 4 on the 13th. I am a victim of a scam and they never warned me or better yet I dont agree with CDMA technology. If this was a GSM carrier I would've of never gone though this.
It sucks and I was seriously going to wait out my contract with them but after this.....no this broke the camels back and made me not want to ever go through this AGAIN.
BTW I was kind of planning on getting the N4 but my wife convinced me not to and to wait it out. Once this happened she was so mad at Sprint too that she said Go get you LG Nexus! I was like
Still though this just isnt right, and this can happen to ANYONE.
What would you guys do?
I would not trade phones with people on Craigslist.
It will not be long before you can not active a stolen phone on AT&T or TMO either.
m20120 said:
I would not trade phones with people on Craigslist.
It will not be long before you can not active a stolen phone on AT&T or TMO either.
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Ok even of it's no a trade, even if it's buying, and a lot of people do.
Sent from the third Galaxy
Hi All,
I searched and saw many threads about a similar problem, but my specific question is what can I do about this as far as getting rid of the phone? I learned my lesson the hard way - I dropped my HTC One and broke it a day before a business trip and I needed a phone. I am planning on switching to T-mobile in a month when my AT&T contract is up, so I decided to purchase a T-mobile variant of the Galaxy S4 on Craigslist. It was new, sealed, and cost $500 from what seemed like a somewhat reputable seller.
I got the phone and all was great. It was unlocked and worked perfectly with my AT&T SIM. I got home from the business trip, put in a T-mobile prepaid SIM card (so I could test the service at my house before switching) and got the dreaded "Not registered on network" error message when I tried to make a call. Sure enough, T-mobile said the IMEI had been blacklisted for "fraudulent activity." I believe the seller opened an account and then simply didn't pay the bill for the phone. I've bought quite a few used phones, but I learned my lesson this time. I even asked T-mobile if I could pay the remaining balance, or if they even wanted the phone back. I received a prompt "no" to each question. I asked if the phone was "stolen" and they said no as well - it was marked as fraudulent, but not lost of stolen. Whatever they want to call it, it don't work!
So my question is this (and sorry for the long-winded vent): can I sell this phone? I just want it gone. I look at it and I get angry and upset with myself for making this mistake. I know I will lose a ton of $$$, but I would rather sell it on eBay while FULLY disclosing the phone's history and let someone overseas use it or someone on AT&T use it. Am I violating any rules by doing this as long as I fully disclose everything I know? Also, if this is the wrong forum, I apologize. Thank you for any insight and to save you all the trouble - yes I screwed up and I'm an idiot. But, I'm not the thief here. I sure wish I could get a hole of the seller!
-Collin-
i had the same happen to me this weekend i bought a sealed s4 from cl i also payed 500$ it was for great for 3 weeks up until this weekend i wasn;t getting 4g data so i called tmobile and they told me that that they blocked the imei sue to the person deciding not to pay for the phone..i learned my lesson NEVER TO BUY any phones from Cl. i went to the store and paid retail price for a s4 and i have the receipt just in case tmobile comes back and try to screw me
CollinFX45 said:
Hi All,
I searched and saw many threads about a similar problem, but my specific question is what can I do about this as far as getting rid of the phone? I learned my lesson the hard way - I dropped my HTC One and broke it a day before a business trip and I needed a phone. I am planning on switching to T-mobile in a month when my AT&T contract is up, so I decided to purchase a T-mobile variant of the Galaxy S4 on Craigslist. It was new, sealed, and cost $500 from what seemed like a somewhat reputable seller.
I got the phone and all was great. It was unlocked and worked perfectly with my AT&T SIM. I got home from the business trip, put in a T-mobile prepaid SIM card (so I could test the service at my house before switching) and got the dreaded "Not registered on network" error message when I tried to make a call. Sure enough, T-mobile said the IMEI had been blacklisted for "fraudulent activity." I believe the seller opened an account and then simply didn't pay the bill for the phone. I've bought quite a few used phones, but I learned my lesson this time. I even asked T-mobile if I could pay the remaining balance, or if they even wanted the phone back. I received a prompt "no" to each question. I asked if the phone was "stolen" and they said no as well - it was marked as fraudulent, but not lost of stolen. Whatever they want to call it, it don't work!
So my question is this (and sorry for the long-winded vent): can I sell this phone? I just want it gone. I look at it and I get angry and upset with myself for making this mistake. I know I will lose a ton of $$$, but I would rather sell it on eBay while FULLY disclosing the phone's history and let someone overseas use it or someone on AT&T use it. Am I violating any rules by doing this as long as I fully disclose everything I know? Also, if this is the wrong forum, I apologize. Thank you for any insight and to save you all the trouble - yes I screwed up and I'm an idiot. But, I'm not the thief here. I sure wish I could get a hole of the seller!
-Collin-
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Click to collapse
Hey Collin. I had a similar issue with an HTC one being blacklisted but thankfully I bought it from eBay and their buyers protection came into play and I got a full refund. Because blacklisting is a very effective way to lose a heck load of money, I now suggest not getting phones from craisgslist or actually meeting at a carrier store to check phone status before the purchase is made. I'd stick to buying on eBay or swappa..now my suggestion is selling the phone overseas where the blocked imei doesn't really work. That would be the best option for now and you'll lose money but because it is basically a relatively new phone, you should not loose too much. Hope this helps.
-piterson
Sent from my SGH-M919 using Tapatalk 4 Beta
Thank you guys for the thoughts. It's terrible that this sort of thing happens and personally, I wouldn't risk jail for 500 bucks. Hell, I wouldn't risk jail for any amount of money. It just blows me away that these people do this.
I guess what I will likely do is list it on eBay internationally with a full disclosure. Thankfully, my HTC One repair is finally complete and the phone should be back in my hands any day now. But, it's the developer edition and doesn't work well on T-mobile, so I'm back to square one for a T-mobile phone!
Anyway, sorry that this happened to you guys as well. It's just not as simple as it used to be, is it. Though I guess blacklisting has been used for a while now.
-Collin-
i listed mine on ebay with full disclosure and its not looking good..so far i have 4 days left in the auction and 1 day has passed & no one bid on it yet lol your best bet to purchase a new phone is go straight through tmobile unless you want to risk swappa or ebay then a month later if they cancel or don;t pay for the phone for it to happen again ... i would n;t risk it
CollinFX45 said:
Thank you guys for the thoughts. It's terrible that this sort of thing happens and personally, I wouldn't risk jail for 500 bucks. Hell, I wouldn't risk jail for any amount of money. It just blows me away that these people do this.
I guess what I will likely do is list it on eBay internationally with a full disclosure. Thankfully, my HTC One repair is finally complete and the phone should be back in my hands any day now. But, it's the developer edition and doesn't work well on T-mobile, so I'm back to square one for a T-mobile phone!
Anyway, sorry that this happened to you guys as well. It's just not as simple as it used to be, is it. Though I guess blacklisting has been used for a while now.
-Collin-
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Click to collapse
Romcrazguy said:
i listed mine on ebay with full disclosure and its not looking good..so far i have 4 days left in the auction and 1 day has passed & no one bid on it yet lol your best bet to purchase a new phone is go straight through tmobile unless you want to risk swappa or ebay then a month later if they cancel or don;t pay for the phone for it to happen again ... i would n;t risk it
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That's a bummer. Did you list it internationally? I know you probably can't link to eBay, but can you give me the auction number? I want to watch and cheer you on
-Collin-
There are services on ebay that will change the IMEI for $50.
lancemoreland said:
There are services on ebay that will change the IMEI for $50.
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I appreciate that information. Unfortunately from my limited research, I think this thread will get locked if we even go down that road since it is illegal. Argh.
-Collin-
Wow. that sucks so much. The worst I have experienced in craigslist is some guy tried to scam me out of an iPod touch that i found. I still remember the email. It said something along the lines of:
Can you please send this device to my son in Africa? I will pay you full price for the phone + $50 dollars of shipping!
I knew it was a fake because 1) the email they sent was a very random email. (like [email protected]) and 2) PHONE? it's not a phone. thats how i knew that he was scamming multiple people and just copying and pasting.
Oh craigslist is full of scammers and idiots.
Yeah that's what these scammers are doing, buy the phone on a payment plan and not make the payment. A lot of times unknowing buyers get the phone and it will work for a month till payment is due but not paid. I see great deals on CL but steer clear.
The best thing to do is unlocked the device and sell it Internationally via eBay. I have a GS3 in my possesion that my wife's little brother bought from CL and was later blacklisted since the person reported it stolen two hours later after he took the cash.
lancemoreland said:
There are services on ebay that will change the IMEI for $50.
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He is right it is illegal and if caught could face jail time.
Wayne Tech Nexus
i just got a s4 on ebay for 420 i call tmobile they told the imei is clean that dont worry about future non payment fraud or blacklisted the lady told me when i get the phone is going to be in my account so the owner will have to pay any remaining balance but they cannot block the phone idk know im worry
Whenever I buy something from craiglist I always ask for 2 valid ID and have them photocopy.
I'll buy it for parts. If interested inbox me. Thanks!
I had the same damn thing happen but with a Galaxy S2 a while back. What I had to do is buy a used motherboard from a cracked screen one on eBay. Spent way more on the phone than I intended but all I did was switch the motherboards and voila. Good as new.
Sent from my SGH-M919 using xda app-developers app
Just sell try and sell it on Craigslist and ebay. Specify that it is blacklisted with tmobile but it ia unlocked so you can use it with att. Here's one and it's at almost 300 with 17h left on the auction
http://pages.ebay.com/link/?nav=item.view&id=200948373767
Sent from Flip's Galaxy S4
elflip88 said:
Just sell try and sell it on Craigslist and ebay. Specify that it is blacklisted with tmobile but it ia unlocked so you can use it with att. Here's one and it's at almost 300 with 17h left on the auction
http://pages.ebay.com/link/?nav=item.view&id=200948373767
Sent from Flip's Galaxy S4
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I read not long ago that AT&T and T-Mobile started sharing IMEI blacklist. Not sure if the policy is in effect yet or not.
baseballfanz said:
I read not long ago that AT&T and T-Mobile started sharing IMEI blacklist. Not sure if the policy is in effect yet or not.
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Op said he used it on att network so my guess is no
Sent from Flip's Galaxy S4
rona809 said:
i just got a s4 on ebay for 420 i call tmobile they told the imei is clean that dont worry about future non payment fraud or blacklisted the lady told me when i get the phone is going to be in my account so the owner will have to pay any remaining balance but they cannot block the phone idk know im worry
Click to expand...
Click to collapse
No.
Walk away.